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support.
LOGIN TO FUSEDESK
Looking for your App Name? Your FuseDesk App Name is the same as your Infusionsoft Application Name and is what you see in your Infusionsoft URL between https:// and infusionsoft.com. INSIDE - FUSEDESK HELP DESK AND MESSAGING PLATFORM Built-In Reporting. With FuseDesk’s suite of reports, you can quickly see how quickly cases are getting assigned, responded to, and resolved. You can track how satisfied your customers are. You can even spot trends between reps or departments. Reports can be easily exported and even added directly into your third party dashboards!FUSEDESK BOOK
Join customer delight expert Jeremy Shapiro and systems specialist Brian Keith on a journey of transformation in their new book “Delight Your Customers” which walks you through how to reduce chaos and grow your sales with FuseDesk. Meet our four heroes, businesspeople on a mission to do the best possible job for theirclients.
FUSEDESK - ACTIVECAMPAIGN HELP DESK AND MESSAGING PLATFORM Check out how easy it is to get logged in, setup, and delighting your customers! FuseDesk is your Help Desk and Messaging Platform for ActiveCampaign empowering you to meet your customers where they are with Support Ticketing, Email, Live Chat, SMS, Facebook Messenger andmore!
CUSTOMER SUPPORT RESPONSE TEMPLATES If you’ve got a heavy volume of emails flowing in from customers, or if your customer support representative has several duties to manage during the day, then creating email templates to use in FuseDesk from within Infusionsoft is the best way to save time and streamline your customer support for consistency. The Basics Your basic LOGIN TO FUSEDESK WITH AN INFUSIONSOFTID Login to FuseDesk with an InfusionsoftID. If your FuseDesk app is connected to Infusionsoft as your CRM, you have the option of logging into FuseDesk using your InfusionsoftID and Infusionsoft password. This lets you log into FuseDesk using the same username and password as your Infusionsoft account. If you are not able to login it may bebecause:
CUSTOMER SUPPORT ETIQUETTE Customer Support Etiquette. Every second counts when you’re in the process of helping a customer, and here at FuseDesk, we’re fans of leaving the customer with a great impression of the company, from the moment your interaction begins, to the moment a support ticket is closed. Whether you’re on a call or just typing a customer support HOW TO PUT CUSTOMERS AT EASE A customer who begins a request for help by apologizing is coming in to the interaction trying to accommodate us and our feelings, so seizing the opportunity to instead impress upon them our commitment to putting them at ease and ensuring that their problems are solved is particularly well received. Do not pass up the opportunity to bondwith
FUSEDESK - YOUR HELP DESK, TICKETING, LIVE CHAT ANDLOGIN TO FUSEDESKWHO WE HELPHOW IT WORKSVERTICALSGET A DEMOSUPPORT FuseDesk comes ready for email, phone, live chat, Facebook Messenger and SMS text. No need for costly add-ons. Text or chat live with your customers. See complete customer profile, what channel they’re on and the most relevant history. Templates speed up and personalize yoursupport.
LOGIN TO FUSEDESK
Looking for your App Name? Your FuseDesk App Name is the same as your Infusionsoft Application Name and is what you see in your Infusionsoft URL between https:// and infusionsoft.com. INSIDE - FUSEDESK HELP DESK AND MESSAGING PLATFORM Built-In Reporting. With FuseDesk’s suite of reports, you can quickly see how quickly cases are getting assigned, responded to, and resolved. You can track how satisfied your customers are. You can even spot trends between reps or departments. Reports can be easily exported and even added directly into your third party dashboards!FUSEDESK BOOK
Join customer delight expert Jeremy Shapiro and systems specialist Brian Keith on a journey of transformation in their new book “Delight Your Customers” which walks you through how to reduce chaos and grow your sales with FuseDesk. Meet our four heroes, businesspeople on a mission to do the best possible job for theirclients.
FUSEDESK - ACTIVECAMPAIGN HELP DESK AND MESSAGING PLATFORM Check out how easy it is to get logged in, setup, and delighting your customers! FuseDesk is your Help Desk and Messaging Platform for ActiveCampaign empowering you to meet your customers where they are with Support Ticketing, Email, Live Chat, SMS, Facebook Messenger andmore!
CUSTOMER SUPPORT RESPONSE TEMPLATES If you’ve got a heavy volume of emails flowing in from customers, or if your customer support representative has several duties to manage during the day, then creating email templates to use in FuseDesk from within Infusionsoft is the best way to save time and streamline your customer support for consistency. The Basics Your basic LOGIN TO FUSEDESK WITH AN INFUSIONSOFTID Login to FuseDesk with an InfusionsoftID. If your FuseDesk app is connected to Infusionsoft as your CRM, you have the option of logging into FuseDesk using your InfusionsoftID and Infusionsoft password. This lets you log into FuseDesk using the same username and password as your Infusionsoft account. If you are not able to login it may bebecause:
CUSTOMER SUPPORT ETIQUETTE Customer Support Etiquette. Every second counts when you’re in the process of helping a customer, and here at FuseDesk, we’re fans of leaving the customer with a great impression of the company, from the moment your interaction begins, to the moment a support ticket is closed. Whether you’re on a call or just typing a customer support HOW TO PUT CUSTOMERS AT EASE A customer who begins a request for help by apologizing is coming in to the interaction trying to accommodate us and our feelings, so seizing the opportunity to instead impress upon them our commitment to putting them at ease and ensuring that their problems are solved is particularly well received. Do not pass up the opportunity to bondwith
WHY DO YOU LOVE CUSTOMER SERVICE? Every person’s career path is different. Some have wandered down various, unrelated roads, others have set off with a route and destination in mind, and others have headed in a direction only to take a severe turn away from it. But no matter how we’ve arrived in customer service, those of us who stay doLOGIN TO FUSEDESK
Looking for your App Name? Your FuseDesk App Name is the same as your Infusionsoft Application Name and is what you see in your Infusionsoft URL between https:// and infusionsoft.com. INSIDE - FUSEDESK HELP DESK AND MESSAGING PLATFORM Built-In Reporting. With FuseDesk’s suite of reports, you can quickly see how quickly cases are getting assigned, responded to, and resolved. You can track how satisfied your customers are. You can even spot trends between reps or departments. Reports can be easily exported and even added directly into your third party dashboards! FUSEDESK PRICING AND PLANS FuseDesk PRO ($490/seat/year or $49/seat/month) – our most popular plan – includes departments, email rules, voicemail parsing, and more. Most of our customers select FuseDesk PRO. FuseDesk Lite ($390/seat/year or $39/seat/month) is for solopreneurs or entrepreneurs with a part to full-time admin who need the integrationto Infusionsoft
FUSEDESK FOR YOUR CRM FuseDesk connects to your CRM better than any other help desk. Leverage your CRM Merge Fields in FuseDesk Templates. Merge you Custom CRM Contact Fields, too. Case History is saved directly to your CRM. Import email and note templates directly from your CRM. Orders, Subscriptions, Payments, and Invoices right in FuseDesk.WHO FUSEDESK HELPS
Your Help Desk and Messaging Platform FuseDesk was built for Your Business, Your Support Team, and Your Customers. With FuseDesk, it’s easy to get the key insights into how well your team is doing, delightful for the support team to use, and fast for customers to get care. For Your Business FuseDesk was built by Entrepreneurs for fellowBusiness Owners
FUSEDESK BOOK
Join customer delight expert Jeremy Shapiro and systems specialist Brian Keith on a journey of transformation in their new book “Delight Your Customers” which walks you through how to reduce chaos and grow your sales with FuseDesk. Meet our four heroes, businesspeople on a mission to do the best possible job for theirclients.
SUPPORT - FUSEDESK HELP DESK AND MESSAGING PLATFORM Our Support Team is Here for You Check out our Help Docs and see our most helpful articles below. Need a hand? Contact our support team by phone or email. Getting Setup Setting Up Your Team Departments Automations Chat CRM Integration If you’re a developer, make sure to check out our API docs.FREE FUSEDESK APP
Enter your business email address below sowe can setup your free FuseDesk App. Or. Schedule a One-on-One Demo Call! ←. “Jeremy and his team at FuseDesk provide rock solid support, tools and training to help with implementation. They make it easy for our team to open, assign, update, and respond to client support needs while integrating API - FUSEDESK HELP DESK AND MESSAGING PLATFORM Getting a FuseDesk API Key: Each one of your third party apps or third party scripts will need to use an API Key. For security reasons, we recommend that you create a unique API Key for each one of your third party apps such that you can set app level permissions and disable or change individual app keys without affecting other apps. CONTACT FUSEDESK SUPPORT Need a hand? We’ve got your back. There are five great ways to get in touch with the FuseDesk team. Call, live chat, SMS, email, or create a support case! FUSEDESK - YOUR HELP DESK, TICKETING, LIVE CHAT ANDLOGIN TO FUSEDESKWHO WE HELPHOW IT WORKSVERTICALSGET A DEMOSUPPORT FuseDesk comes ready for email, phone, live chat, Facebook Messenger and SMS text. No need for costly add-ons. Text or chat live with your customers. See complete customer profile, what channel they’re on and the most relevant history. Templates speed up and personalize yoursupport.
LOGIN TO FUSEDESK
Looking for your App Name? Your FuseDesk App Name is the same as your Infusionsoft Application Name and is what you see in your Infusionsoft URL between https:// and infusionsoft.com. INSIDE - FUSEDESK HELP DESK AND MESSAGING PLATFORM Built-In Reporting. With FuseDesk’s suite of reports, you can quickly see how quickly cases are getting assigned, responded to, and resolved. You can track how satisfied your customers are. You can even spot trends between reps or departments. Reports can be easily exported and even added directly into your third party dashboards! FUSEDESK - ACTIVECAMPAIGN HELP DESK AND MESSAGING PLATFORM Check out how easy it is to get logged in, setup, and delighting your customers! FuseDesk is your Help Desk and Messaging Platform for ActiveCampaign empowering you to meet your customers where they are with Support Ticketing, Email, Live Chat, SMS, Facebook Messenger andmore!
API - FUSEDESK HELP DESK AND MESSAGING PLATFORM Getting a FuseDesk API Key: Each one of your third party apps or third party scripts will need to use an API Key. For security reasons, we recommend that you create a unique API Key for each one of your third party apps such that you can set app level permissions and disable or change individual app keys without affecting other apps. CUSTOMER SUPPORT RESPONSE TEMPLATES If you’ve got a heavy volume of emails flowing in from customers, or if your customer support representative has several duties to manage during the day, then creating email templates to use in FuseDesk from within Infusionsoft is the best way to save time and streamline your customer support for consistency. The Basics Your basic CUSTOMER SUPPORT ETIQUETTE Customer Support Etiquette. Every second counts when you’re in the process of helping a customer, and here at FuseDesk, we’re fans of leaving the customer with a great impression of the company, from the moment your interaction begins, to the moment a support ticket is closed. Whether you’re on a call or just typing a customer support HOW TO PUT CUSTOMERS AT EASE A customer who begins a request for help by apologizing is coming in to the interaction trying to accommodate us and our feelings, so seizing the opportunity to instead impress upon them our commitment to putting them at ease and ensuring that their problems are solved is particularly well received. Do not pass up the opportunity to bondwith
WHY DO YOU LOVE CUSTOMER SERVICE? Every person’s career path is different. Some have wandered down various, unrelated roads, others have set off with a route and destination in mind, and others have headed in a direction only to take a severe turn away from it. But no matter how we’ve arrived in customer service, those of us who stay doFUSEDESK 8.3
FuseDesk 8.3 ×
FUSEDESK - YOUR HELP DESK, TICKETING, LIVE CHAT ANDLOGIN TO FUSEDESKWHO WE HELPHOW IT WORKSVERTICALSGET A DEMOSUPPORT FuseDesk comes ready for email, phone, live chat, Facebook Messenger and SMS text. No need for costly add-ons. Text or chat live with your customers. See complete customer profile, what channel they’re on and the most relevant history. Templates speed up and personalize yoursupport.
LOGIN TO FUSEDESK
Looking for your App Name? Your FuseDesk App Name is the same as your Infusionsoft Application Name and is what you see in your Infusionsoft URL between https:// and infusionsoft.com. INSIDE - FUSEDESK HELP DESK AND MESSAGING PLATFORM Built-In Reporting. With FuseDesk’s suite of reports, you can quickly see how quickly cases are getting assigned, responded to, and resolved. You can track how satisfied your customers are. You can even spot trends between reps or departments. Reports can be easily exported and even added directly into your third party dashboards! FUSEDESK - ACTIVECAMPAIGN HELP DESK AND MESSAGING PLATFORM Check out how easy it is to get logged in, setup, and delighting your customers! FuseDesk is your Help Desk and Messaging Platform for ActiveCampaign empowering you to meet your customers where they are with Support Ticketing, Email, Live Chat, SMS, Facebook Messenger andmore!
API - FUSEDESK HELP DESK AND MESSAGING PLATFORM Getting a FuseDesk API Key: Each one of your third party apps or third party scripts will need to use an API Key. For security reasons, we recommend that you create a unique API Key for each one of your third party apps such that you can set app level permissions and disable or change individual app keys without affecting other apps. CUSTOMER SUPPORT RESPONSE TEMPLATES If you’ve got a heavy volume of emails flowing in from customers, or if your customer support representative has several duties to manage during the day, then creating email templates to use in FuseDesk from within Infusionsoft is the best way to save time and streamline your customer support for consistency. The Basics Your basic CUSTOMER SUPPORT ETIQUETTE Customer Support Etiquette. Every second counts when you’re in the process of helping a customer, and here at FuseDesk, we’re fans of leaving the customer with a great impression of the company, from the moment your interaction begins, to the moment a support ticket is closed. Whether you’re on a call or just typing a customer support HOW TO PUT CUSTOMERS AT EASE A customer who begins a request for help by apologizing is coming in to the interaction trying to accommodate us and our feelings, so seizing the opportunity to instead impress upon them our commitment to putting them at ease and ensuring that their problems are solved is particularly well received. Do not pass up the opportunity to bondwith
WHY DO YOU LOVE CUSTOMER SERVICE? Every person’s career path is different. Some have wandered down various, unrelated roads, others have set off with a route and destination in mind, and others have headed in a direction only to take a severe turn away from it. But no matter how we’ve arrived in customer service, those of us who stay doFUSEDESK 8.3
FuseDesk 8.3 ×
INSIDE - FUSEDESK HELP DESK AND MESSAGING PLATFORM Built-In Reporting. With FuseDesk’s suite of reports, you can quickly see how quickly cases are getting assigned, responded to, and resolved. You can track how satisfied your customers are. You can even spot trends between reps or departments. Reports can be easily exported and even added directly into your third party dashboards! FUSEDESK PRICING AND PLANS FuseDesk PRO ($490/seat/year or $49/seat/month) – our most popular plan – includes departments, email rules, voicemail parsing, and more. Most of our customers select FuseDesk PRO. FuseDesk Lite ($390/seat/year or $39/seat/month) is for solopreneurs or entrepreneurs with a part to full-time admin who need the integrationto Infusionsoft
FUSEDESK BOOK
Join customer delight expert Jeremy Shapiro and systems specialist Brian Keith on a journey of transformation in their new book “Delight Your Customers” which walks you through how to reduce chaos and grow your sales with FuseDesk. Meet our four heroes, businesspeople on a mission to do the best possible job for theirclients.
WHO FUSEDESK HELPS
Your Help Desk and Messaging Platform FuseDesk was built for Your Business, Your Support Team, and Your Customers. With FuseDesk, it’s easy to get the key insights into how well your team is doing, delightful for the support team to use, and fast for customers to get care. For Your Business FuseDesk was built by Entrepreneurs for fellowBusiness Owners
FUSEDESK - ACTIVECAMPAIGN HELP DESK AND MESSAGING PLATFORM Check out how easy it is to get logged in, setup, and delighting your customers! FuseDesk is your Help Desk and Messaging Platform for ActiveCampaign empowering you to meet your customers where they are with Support Ticketing, Email, Live Chat, SMS, Facebook Messenger andmore!
FREE LIVE CHAT AND MESSAGING FOR KEAP AND Setup multiple chat widgets for your different websites and brands. Your brands are unique and so is FuseDesk’s Live Chat for Keap and Infusionsoft. Easily setup and customize multiple chat widgets so that each one of your brands and web properties can have its own distinct chat widget style. You’ll love how you can link chat widgets toFREE FUSEDESK APP
Enter your business email address below sowe can setup your free FuseDesk App. Or. Schedule a One-on-One Demo Call! ←. “Jeremy and his team at FuseDesk provide rock solid support, tools and training to help with implementation. They make it easy for our team to open, assign, update, and respond to client support needs while integrating FUSEDESK FOR KEAP CERTIFIED PARTNERS (KCP) Upgrade Your Clients to THE Customer Support Help Desk and Ticketing System Add-On for Infusionsoft As a Keap Certified Partner (KCP), you want the best for your clients. Whether it’s getting your client’s Customer Support / Help Desk prepped before their next launch so they can handle the influx of new customer inquiries, or helping LOGIN TO FUSEDESK WITH AN INFUSIONSOFTID Login to FuseDesk with an InfusionsoftID. If your FuseDesk app is connected to Infusionsoft as your CRM, you have the option of logging into FuseDesk using your InfusionsoftID and Infusionsoft password. This lets you log into FuseDesk using the same username and password as your Infusionsoft account. If you are not able to login it may bebecause:
HERE EVERYTHING'S BETTER: H-E-B'S CUSTOMER SERVICE SUCCESS It may sound like a bold statement coming from a grocery store chain, but regional retailer H-E-B has used fiscal smarts and an unyielding devotion to serving the customer to gain a lock on the Texas and Mexico comestibles market. To the rest of the country, HEB might soundmore like
FUSEDESK - YOUR HELP DESK, TICKETING, LIVE CHAT ANDLOGIN TO FUSEDESKWHO WE HELPHOW IT WORKSVERTICALSGET A DEMOSUPPORT FuseDesk comes ready for email, phone, live chat, Facebook Messenger and SMS text. No need for costly add-ons. Text or chat live with your customers. See complete customer profile, what channel they’re on and the most relevant history. Templates speed up and personalize yoursupport.
LOGIN TO FUSEDESK
Looking for your App Name? Your FuseDesk App Name is the same as your Infusionsoft Application Name and is what you see in your Infusionsoft URL between https:// and infusionsoft.com. INSIDE - FUSEDESK HELP DESK AND MESSAGING PLATFORM Built-In Reporting. With FuseDesk’s suite of reports, you can quickly see how quickly cases are getting assigned, responded to, and resolved. You can track how satisfied your customers are. You can even spot trends between reps or departments. Reports can be easily exported and even added directly into your third party dashboards! FUSEDESK - ACTIVECAMPAIGN HELP DESK AND MESSAGING PLATFORM Check out how easy it is to get logged in, setup, and delighting your customers! FuseDesk is your Help Desk and Messaging Platform for ActiveCampaign empowering you to meet your customers where they are with Support Ticketing, Email, Live Chat, SMS, Facebook Messenger andmore!
API - FUSEDESK HELP DESK AND MESSAGING PLATFORM Getting a FuseDesk API Key: Each one of your third party apps or third party scripts will need to use an API Key. For security reasons, we recommend that you create a unique API Key for each one of your third party apps such that you can set app level permissions and disable or change individual app keys without affecting other apps. CUSTOMER SUPPORT RESPONSE TEMPLATES If you’ve got a heavy volume of emails flowing in from customers, or if your customer support representative has several duties to manage during the day, then creating email templates to use in FuseDesk from within Infusionsoft is the best way to save time and streamline your customer support for consistency. The Basics Your basic CUSTOMER SUPPORT ETIQUETTE Customer Support Etiquette. Every second counts when you’re in the process of helping a customer, and here at FuseDesk, we’re fans of leaving the customer with a great impression of the company, from the moment your interaction begins, to the moment a support ticket is closed. Whether you’re on a call or just typing a customer support HOW TO PUT CUSTOMERS AT EASE A customer who begins a request for help by apologizing is coming in to the interaction trying to accommodate us and our feelings, so seizing the opportunity to instead impress upon them our commitment to putting them at ease and ensuring that their problems are solved is particularly well received. Do not pass up the opportunity to bondwith
WHY DO YOU LOVE CUSTOMER SERVICE? Every person’s career path is different. Some have wandered down various, unrelated roads, others have set off with a route and destination in mind, and others have headed in a direction only to take a severe turn away from it. But no matter how we’ve arrived in customer service, those of us who stay doFUSEDESK 8.3
FuseDesk 8.3 ×
FUSEDESK - YOUR HELP DESK, TICKETING, LIVE CHAT ANDLOGIN TO FUSEDESKWHO WE HELPHOW IT WORKSVERTICALSGET A DEMOSUPPORT FuseDesk comes ready for email, phone, live chat, Facebook Messenger and SMS text. No need for costly add-ons. Text or chat live with your customers. See complete customer profile, what channel they’re on and the most relevant history. Templates speed up and personalize yoursupport.
LOGIN TO FUSEDESK
Looking for your App Name? Your FuseDesk App Name is the same as your Infusionsoft Application Name and is what you see in your Infusionsoft URL between https:// and infusionsoft.com. INSIDE - FUSEDESK HELP DESK AND MESSAGING PLATFORM Built-In Reporting. With FuseDesk’s suite of reports, you can quickly see how quickly cases are getting assigned, responded to, and resolved. You can track how satisfied your customers are. You can even spot trends between reps or departments. Reports can be easily exported and even added directly into your third party dashboards! FUSEDESK - ACTIVECAMPAIGN HELP DESK AND MESSAGING PLATFORM Check out how easy it is to get logged in, setup, and delighting your customers! FuseDesk is your Help Desk and Messaging Platform for ActiveCampaign empowering you to meet your customers where they are with Support Ticketing, Email, Live Chat, SMS, Facebook Messenger andmore!
API - FUSEDESK HELP DESK AND MESSAGING PLATFORM Getting a FuseDesk API Key: Each one of your third party apps or third party scripts will need to use an API Key. For security reasons, we recommend that you create a unique API Key for each one of your third party apps such that you can set app level permissions and disable or change individual app keys without affecting other apps. CUSTOMER SUPPORT RESPONSE TEMPLATES If you’ve got a heavy volume of emails flowing in from customers, or if your customer support representative has several duties to manage during the day, then creating email templates to use in FuseDesk from within Infusionsoft is the best way to save time and streamline your customer support for consistency. The Basics Your basic CUSTOMER SUPPORT ETIQUETTE Customer Support Etiquette. Every second counts when you’re in the process of helping a customer, and here at FuseDesk, we’re fans of leaving the customer with a great impression of the company, from the moment your interaction begins, to the moment a support ticket is closed. Whether you’re on a call or just typing a customer support HOW TO PUT CUSTOMERS AT EASE A customer who begins a request for help by apologizing is coming in to the interaction trying to accommodate us and our feelings, so seizing the opportunity to instead impress upon them our commitment to putting them at ease and ensuring that their problems are solved is particularly well received. Do not pass up the opportunity to bondwith
WHY DO YOU LOVE CUSTOMER SERVICE? Every person’s career path is different. Some have wandered down various, unrelated roads, others have set off with a route and destination in mind, and others have headed in a direction only to take a severe turn away from it. But no matter how we’ve arrived in customer service, those of us who stay doFUSEDESK 8.3
FuseDesk 8.3 ×
INSIDE - FUSEDESK HELP DESK AND MESSAGING PLATFORM Built-In Reporting. With FuseDesk’s suite of reports, you can quickly see how quickly cases are getting assigned, responded to, and resolved. You can track how satisfied your customers are. You can even spot trends between reps or departments. Reports can be easily exported and even added directly into your third party dashboards!FREE FUSEDESK APP
FuseDesk is proud to be trusted by businesses like yours! “Jeremy and his team at FuseDesk provide rock solid support, tools and training to help with implementation. They make it easy for our team to open, assign, update, and respond to client support needs while integrating with our CRM platform. And as important, with just a fewclicks we
FUSEDESK PRICING AND PLANS FuseDesk PRO ($490/seat/year or $49/seat/month) – our most popular plan – includes departments, email rules, voicemail parsing, and more. Most of our customers select FuseDesk PRO. FuseDesk Lite ($390/seat/year or $39/seat/month) is for solopreneurs or entrepreneurs with a part to full-time admin who need the integrationto Infusionsoft
FUSEDESK BOOK
Join customer delight expert Jeremy Shapiro and systems specialist Brian Keith on a journey of transformation in their new book “Delight Your Customers” which walks you through how to reduce chaos and grow your sales with FuseDesk. Meet our four heroes, businesspeople on a mission to do the best possible job for theirclients.
WHO FUSEDESK HELPS
Your Help Desk and Messaging Platform FuseDesk was built for Your Business, Your Support Team, and Your Customers. With FuseDesk, it’s easy to get the key insights into how well your team is doing, delightful for the support team to use, and fast for customers to get care. For Your Business FuseDesk was built by Entrepreneurs for fellowBusiness Owners
FUSEDESK - ACTIVECAMPAIGN HELP DESK AND MESSAGING PLATFORM Check out how easy it is to get logged in, setup, and delighting your customers! FuseDesk is your Help Desk and Messaging Platform for ActiveCampaign empowering you to meet your customers where they are with Support Ticketing, Email, Live Chat, SMS, Facebook Messenger andmore!
FREE LIVE CHAT AND MESSAGING FOR KEAP AND Setup multiple chat widgets for your different websites and brands. Your brands are unique and so is FuseDesk’s Live Chat for Keap and Infusionsoft. Easily setup and customize multiple chat widgets so that each one of your brands and web properties can have its own distinct chat widget style. You’ll love how you can link chat widgets toFREE FUSEDESK APP
Enter your business email address below sowe can setup your free FuseDesk App. Or. Schedule a One-on-One Demo Call! ←. “Jeremy and his team at FuseDesk provide rock solid support, tools and training to help with implementation. They make it easy for our team to open, assign, update, and respond to client support needs while integrating FUSEDESK FOR KEAP CERTIFIED PARTNERS (KCP) Upgrade Your Clients to THE Customer Support Help Desk and Ticketing System Add-On for Infusionsoft As a Keap Certified Partner (KCP), you want the best for your clients. Whether it’s getting your client’s Customer Support / Help Desk prepped before their next launch so they can handle the influx of new customer inquiries, or helping LOGIN TO FUSEDESK WITH AN INFUSIONSOFTID Login to FuseDesk with an InfusionsoftID. If your FuseDesk app is connected to Infusionsoft as your CRM, you have the option of logging into FuseDesk using your InfusionsoftID and Infusionsoft password. This lets you log into FuseDesk using the same username and password as your Infusionsoft account. If you are not able to login it may bebecause:
FUSEDESK - YOUR HELP DESK, TICKETING, LIVE CHAT ANDLOGIN TO FUSEDESKWHO WE HELPHOW IT WORKSVERTICALSGET A DEMOSUPPORT FuseDesk comes ready for email, phone, live chat, Facebook Messenger and SMS text. No need for costly add-ons. Text or chat live with your customers. See complete customer profile, what channel they’re on and the most relevant history. Templates speed up and personalize yoursupport.
LOGIN TO FUSEDESK
Looking for your App Name? Your FuseDesk App Name is the same as your Infusionsoft Application Name and is what you see in your Infusionsoft URL between https:// and infusionsoft.com. INSIDE - FUSEDESK HELP DESK AND MESSAGING PLATFORM Built-In Reporting. With FuseDesk’s suite of reports, you can quickly see how quickly cases are getting assigned, responded to, and resolved. You can track how satisfied your customers are. You can even spot trends between reps or departments. Reports can be easily exported and even added directly into your third party dashboards! FUSEDESK - ACTIVECAMPAIGN HELP DESK AND MESSAGING PLATFORM Check out how easy it is to get logged in, setup, and delighting your customers! FuseDesk is your Help Desk and Messaging Platform for ActiveCampaign empowering you to meet your customers where they are with Support Ticketing, Email, Live Chat, SMS, Facebook Messenger andmore!
API - FUSEDESK HELP DESK AND MESSAGING PLATFORM Getting a FuseDesk API Key: Each one of your third party apps or third party scripts will need to use an API Key. For security reasons, we recommend that you create a unique API Key for each one of your third party apps such that you can set app level permissions and disable or change individual app keys without affecting other apps. CUSTOMER SUPPORT RESPONSE TEMPLATES If you’ve got a heavy volume of emails flowing in from customers, or if your customer support representative has several duties to manage during the day, then creating email templates to use in FuseDesk from within Infusionsoft is the best way to save time and streamline your customer support for consistency. The Basics Your basic CUSTOMER SUPPORT ETIQUETTE Customer Support Etiquette. Every second counts when you’re in the process of helping a customer, and here at FuseDesk, we’re fans of leaving the customer with a great impression of the company, from the moment your interaction begins, to the moment a support ticket is closed. Whether you’re on a call or just typing a customer support HOW TO PUT CUSTOMERS AT EASE A customer who begins a request for help by apologizing is coming in to the interaction trying to accommodate us and our feelings, so seizing the opportunity to instead impress upon them our commitment to putting them at ease and ensuring that their problems are solved is particularly well received. Do not pass up the opportunity to bondwith
WHY DO YOU LOVE CUSTOMER SERVICE? Every person’s career path is different. Some have wandered down various, unrelated roads, others have set off with a route and destination in mind, and others have headed in a direction only to take a severe turn away from it. But no matter how we’ve arrived in customer service, those of us who stay doFUSEDESK 8.3
FuseDesk 8.3 ×
FUSEDESK - YOUR HELP DESK, TICKETING, LIVE CHAT ANDLOGIN TO FUSEDESKWHO WE HELPHOW IT WORKSVERTICALSGET A DEMOSUPPORT FuseDesk comes ready for email, phone, live chat, Facebook Messenger and SMS text. No need for costly add-ons. Text or chat live with your customers. See complete customer profile, what channel they’re on and the most relevant history. Templates speed up and personalize yoursupport.
LOGIN TO FUSEDESK
Looking for your App Name? Your FuseDesk App Name is the same as your Infusionsoft Application Name and is what you see in your Infusionsoft URL between https:// and infusionsoft.com. INSIDE - FUSEDESK HELP DESK AND MESSAGING PLATFORM Built-In Reporting. With FuseDesk’s suite of reports, you can quickly see how quickly cases are getting assigned, responded to, and resolved. You can track how satisfied your customers are. You can even spot trends between reps or departments. Reports can be easily exported and even added directly into your third party dashboards! FUSEDESK - ACTIVECAMPAIGN HELP DESK AND MESSAGING PLATFORM Check out how easy it is to get logged in, setup, and delighting your customers! FuseDesk is your Help Desk and Messaging Platform for ActiveCampaign empowering you to meet your customers where they are with Support Ticketing, Email, Live Chat, SMS, Facebook Messenger andmore!
API - FUSEDESK HELP DESK AND MESSAGING PLATFORM Getting a FuseDesk API Key: Each one of your third party apps or third party scripts will need to use an API Key. For security reasons, we recommend that you create a unique API Key for each one of your third party apps such that you can set app level permissions and disable or change individual app keys without affecting other apps. CUSTOMER SUPPORT RESPONSE TEMPLATES If you’ve got a heavy volume of emails flowing in from customers, or if your customer support representative has several duties to manage during the day, then creating email templates to use in FuseDesk from within Infusionsoft is the best way to save time and streamline your customer support for consistency. The Basics Your basic CUSTOMER SUPPORT ETIQUETTE Customer Support Etiquette. Every second counts when you’re in the process of helping a customer, and here at FuseDesk, we’re fans of leaving the customer with a great impression of the company, from the moment your interaction begins, to the moment a support ticket is closed. Whether you’re on a call or just typing a customer support HOW TO PUT CUSTOMERS AT EASE A customer who begins a request for help by apologizing is coming in to the interaction trying to accommodate us and our feelings, so seizing the opportunity to instead impress upon them our commitment to putting them at ease and ensuring that their problems are solved is particularly well received. Do not pass up the opportunity to bondwith
WHY DO YOU LOVE CUSTOMER SERVICE? Every person’s career path is different. Some have wandered down various, unrelated roads, others have set off with a route and destination in mind, and others have headed in a direction only to take a severe turn away from it. But no matter how we’ve arrived in customer service, those of us who stay doFUSEDESK 8.3
FuseDesk 8.3 ×
INSIDE - FUSEDESK HELP DESK AND MESSAGING PLATFORM Built-In Reporting. With FuseDesk’s suite of reports, you can quickly see how quickly cases are getting assigned, responded to, and resolved. You can track how satisfied your customers are. You can even spot trends between reps or departments. Reports can be easily exported and even added directly into your third party dashboards!FREE FUSEDESK APP
FuseDesk is proud to be trusted by businesses like yours! “Jeremy and his team at FuseDesk provide rock solid support, tools and training to help with implementation. They make it easy for our team to open, assign, update, and respond to client support needs while integrating with our CRM platform. And as important, with just a fewclicks we
FUSEDESK PRICING AND PLANS FuseDesk PRO ($490/seat/year or $49/seat/month) – our most popular plan – includes departments, email rules, voicemail parsing, and more. Most of our customers select FuseDesk PRO. FuseDesk Lite ($390/seat/year or $39/seat/month) is for solopreneurs or entrepreneurs with a part to full-time admin who need the integrationto Infusionsoft
FUSEDESK BOOK
Join customer delight expert Jeremy Shapiro and systems specialist Brian Keith on a journey of transformation in their new book “Delight Your Customers” which walks you through how to reduce chaos and grow your sales with FuseDesk. Meet our four heroes, businesspeople on a mission to do the best possible job for theirclients.
WHO FUSEDESK HELPS
Your Help Desk and Messaging Platform FuseDesk was built for Your Business, Your Support Team, and Your Customers. With FuseDesk, it’s easy to get the key insights into how well your team is doing, delightful for the support team to use, and fast for customers to get care. For Your Business FuseDesk was built by Entrepreneurs for fellowBusiness Owners
FUSEDESK - ACTIVECAMPAIGN HELP DESK AND MESSAGING PLATFORM Check out how easy it is to get logged in, setup, and delighting your customers! FuseDesk is your Help Desk and Messaging Platform for ActiveCampaign empowering you to meet your customers where they are with Support Ticketing, Email, Live Chat, SMS, Facebook Messenger andmore!
FREE LIVE CHAT AND MESSAGING FOR KEAP AND Setup multiple chat widgets for your different websites and brands. Your brands are unique and so is FuseDesk’s Live Chat for Keap and Infusionsoft. Easily setup and customize multiple chat widgets so that each one of your brands and web properties can have its own distinct chat widget style. You’ll love how you can link chat widgets toFREE FUSEDESK APP
Enter your business email address below sowe can setup your free FuseDesk App. Or. Schedule a One-on-One Demo Call! ←. “Jeremy and his team at FuseDesk provide rock solid support, tools and training to help with implementation. They make it easy for our team to open, assign, update, and respond to client support needs while integrating FUSEDESK FOR KEAP CERTIFIED PARTNERS (KCP) Upgrade Your Clients to THE Customer Support Help Desk and Ticketing System Add-On for Infusionsoft As a Keap Certified Partner (KCP), you want the best for your clients. Whether it’s getting your client’s Customer Support / Help Desk prepped before their next launch so they can handle the influx of new customer inquiries, or helping LOGIN TO FUSEDESK WITH AN INFUSIONSOFTID Login to FuseDesk with an InfusionsoftID. If your FuseDesk app is connected to Infusionsoft as your CRM, you have the option of logging into FuseDesk using your InfusionsoftID and Infusionsoft password. This lets you log into FuseDesk using the same username and password as your Infusionsoft account. If you are not able to login it may bebecause:
FUSEDESK - YOUR HELP DESK, TICKETING, LIVE CHAT ANDLOGIN TO FUSEDESKWHO WE HELPHOW IT WORKSVERTICALSGET A DEMOSUPPORT FuseDesk comes ready for email, phone, live chat, Facebook Messenger and SMS text. No need for costly add-ons. Text or chat live with your customers. See complete customer profile, what channel they’re on and the most relevant history. Templates speed up and personalize yoursupport.
LOGIN TO FUSEDESK
Looking for your App Name? Your FuseDesk App Name is the same as your Infusionsoft Application Name and is what you see in your Infusionsoft URL between https:// and infusionsoft.com.FREE FUSEDESK APP
FuseDesk is proud to be trusted by businesses like yours! “Jeremy and his team at FuseDesk provide rock solid support, tools and training to help with implementation. They make it easy for our team to open, assign, update, and respond to client support needs while integrating with our CRM platform. And as important, with just a fewclicks we
INSIDE - FUSEDESK HELP DESK AND MESSAGING PLATFORM Built-In Reporting. With FuseDesk’s suite of reports, you can quickly see how quickly cases are getting assigned, responded to, and resolved. You can track how satisfied your customers are. You can even spot trends between reps or departments. Reports can be easily exported and even added directly into your third party dashboards! API - FUSEDESK HELP DESK AND MESSAGING PLATFORM Getting a FuseDesk API Key: Each one of your third party apps or third party scripts will need to use an API Key. For security reasons, we recommend that you create a unique API Key for each one of your third party apps such that you can set app level permissions and disable or change individual app keys without affecting other apps. CUSTOMER SUPPORT ETIQUETTE Customer Support Etiquette. Every second counts when you’re in the process of helping a customer, and here at FuseDesk, we’re fans of leaving the customer with a great impression of the company, from the moment your interaction begins, to the moment a support ticket is closed. Whether you’re on a call or just typing a customer support CUSTOMER SUPPORT RESPONSE TEMPLATES If you’ve got a heavy volume of emails flowing in from customers, or if your customer support representative has several duties to manage during the day, then creating email templates to use in FuseDesk from within Infusionsoft is the best way to save time and streamline your customer support for consistency. The Basics Your basic WHY DO YOU LOVE CUSTOMER SERVICE? Every person’s career path is different. Some have wandered down various, unrelated roads, others have set off with a route and destination in mind, and others have headed in a direction only to take a severe turn away from it. But no matter how we’ve arrived in customer service, those of us who stay do HOW TO PUT CUSTOMERS AT EASE A customer who begins a request for help by apologizing is coming in to the interaction trying to accommodate us and our feelings, so seizing the opportunity to instead impress upon them our commitment to putting them at ease and ensuring that their problems are solved is particularly well received. Do not pass up the opportunity to bondwith
GOING ABOVE AND BEYOND: CUSTOMER SERVICE RECOVERY Total Eclipse of the Heart. When it comes to customer service recovery, there is no such thing as overkill. It’s easy to fix a problem and take ownership. But the Ritz-Carlton seized an opportunity to go above and beyond, realizing that if they could make Mrs. Picoultfeel
FUSEDESK - YOUR HELP DESK, TICKETING, LIVE CHAT ANDLOGIN TO FUSEDESKWHO WE HELPHOW IT WORKSVERTICALSGET A DEMOSUPPORT FuseDesk comes ready for email, phone, live chat, Facebook Messenger and SMS text. No need for costly add-ons. Text or chat live with your customers. See complete customer profile, what channel they’re on and the most relevant history. Templates speed up and personalize yoursupport.
LOGIN TO FUSEDESK
Looking for your App Name? Your FuseDesk App Name is the same as your Infusionsoft Application Name and is what you see in your Infusionsoft URL between https:// and infusionsoft.com.FREE FUSEDESK APP
FuseDesk is proud to be trusted by businesses like yours! “Jeremy and his team at FuseDesk provide rock solid support, tools and training to help with implementation. They make it easy for our team to open, assign, update, and respond to client support needs while integrating with our CRM platform. And as important, with just a fewclicks we
INSIDE - FUSEDESK HELP DESK AND MESSAGING PLATFORM Built-In Reporting. With FuseDesk’s suite of reports, you can quickly see how quickly cases are getting assigned, responded to, and resolved. You can track how satisfied your customers are. You can even spot trends between reps or departments. Reports can be easily exported and even added directly into your third party dashboards! API - FUSEDESK HELP DESK AND MESSAGING PLATFORM Getting a FuseDesk API Key: Each one of your third party apps or third party scripts will need to use an API Key. For security reasons, we recommend that you create a unique API Key for each one of your third party apps such that you can set app level permissions and disable or change individual app keys without affecting other apps. CUSTOMER SUPPORT ETIQUETTE Customer Support Etiquette. Every second counts when you’re in the process of helping a customer, and here at FuseDesk, we’re fans of leaving the customer with a great impression of the company, from the moment your interaction begins, to the moment a support ticket is closed. Whether you’re on a call or just typing a customer support CUSTOMER SUPPORT RESPONSE TEMPLATES If you’ve got a heavy volume of emails flowing in from customers, or if your customer support representative has several duties to manage during the day, then creating email templates to use in FuseDesk from within Infusionsoft is the best way to save time and streamline your customer support for consistency. The Basics Your basic WHY DO YOU LOVE CUSTOMER SERVICE? Every person’s career path is different. Some have wandered down various, unrelated roads, others have set off with a route and destination in mind, and others have headed in a direction only to take a severe turn away from it. But no matter how we’ve arrived in customer service, those of us who stay do HOW TO PUT CUSTOMERS AT EASE A customer who begins a request for help by apologizing is coming in to the interaction trying to accommodate us and our feelings, so seizing the opportunity to instead impress upon them our commitment to putting them at ease and ensuring that their problems are solved is particularly well received. Do not pass up the opportunity to bondwith
GOING ABOVE AND BEYOND: CUSTOMER SERVICE RECOVERY Total Eclipse of the Heart. When it comes to customer service recovery, there is no such thing as overkill. It’s easy to fix a problem and take ownership. But the Ritz-Carlton seized an opportunity to go above and beyond, realizing that if they could make Mrs. Picoultfeel
FREE FUSEDESK APP
FuseDesk is proud to be trusted by businesses like yours! “Jeremy and his team at FuseDesk provide rock solid support, tools and training to help with implementation. They make it easy for our team to open, assign, update, and respond to client support needs while integrating with our CRM platform. And as important, with just a fewclicks we
INSIDE - FUSEDESK HELP DESK AND MESSAGING PLATFORM Built-In Reporting. With FuseDesk’s suite of reports, you can quickly see how quickly cases are getting assigned, responded to, and resolved. You can track how satisfied your customers are. You can even spot trends between reps or departments. Reports can be easily exported and even added directly into your third party dashboards! FREE LIVE CHAT AND MESSAGING RIGHT IN YOUR HELP DESK WITH Empower your agents to make more of chat. FuseDesk connects to a whole bunch of chat and CRM apps for an integrated approach to sales and support. Templates can autofill your live chat messages. Auto-import your data from CRM so agents can help customers more effectively. FREE LIVE CHAT AND MESSAGING FOR KEAP AND Setup multiple chat widgets for your different websites and brands. Your brands are unique and so is FuseDesk’s Live Chat for Keap and Infusionsoft. Easily setup and customize multiple chat widgets so that each one of your brands and web properties can have its own distinct chat widget style. You’ll love how you can link chat widgets toFUSEDESK BOOK
Join customer delight expert Jeremy Shapiro and systems specialist Brian Keith on a journey of transformation in their new book “Delight Your Customers” which walks you through how to reduce chaos and grow your sales with FuseDesk. Meet our four heroes, businesspeople on a mission to do the best possible job for theirclients.
FUSEDESK - ACTIVECAMPAIGN HELP DESK AND MESSAGING PLATFORM Check out how easy it is to get logged in, setup, and delighting your customers! FuseDesk is your Help Desk and Messaging Platform for ActiveCampaign empowering you to meet your customers where they are with Support Ticketing, Email, Live Chat, SMS, Facebook Messenger andmore!
MEET THE FUSEDESK TEAM Kiera is our Chief Ringleader and oversees the FuseDesk team day-to-day from her ranch in Montana. When not leading the team, Kiera’s life consists of chasing kids, finding bear, playing with puppies, enjoying the mountains and being an all around life lovingFREE FUSEDESK APP
Enter your business email address below sowe can setup your free FuseDesk App. Or. Schedule a One-on-One Demo Call! ←. “Jeremy and his team at FuseDesk provide rock solid support, tools and training to help with implementation. They make it easy for our team to open, assign, update, and respond to client support needs while integrating SUPPORT - FUSEDESK HELP DESK AND MESSAGING PLATFORM Our Support Team is Here for You Check out our Help Docs and see our most helpful articles below. Need a hand? Contact our support team by phone or email. Getting Setup Setting Up Your Team Departments Automations Chat CRM Integration If you’re a developer, make sure to check out our API docs. FUSEDESK FOR KEAP CERTIFIED PARTNERS (KCP) Upgrade Your Clients to THE Customer Support Help Desk and Ticketing System Add-On for Infusionsoft As a Keap Certified Partner (KCP), you want the best for your clients. Whether it’s getting your client’s Customer Support / Help Desk prepped before their next launch so they can handle the influx of new customer inquiries, or helpingSkip to content
* Who We Help
*
__Helping Your Customers Getting great support should be easy. Learn how FuseDesk makes life easier for your customers and helps cases get resolved faster.*
__Helping Your Support Team Find out how quickly and easily your team can be up and running on FuseDesk and how we make life better for your support team.*
__Helping Business Owners FuseDesk helps businesses like yours keep track of key support metrics with ease. Find out more!* How it Works
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__Inside
Take a look inside FuseDesk to see how FuseDesk works and how easy it is for you and your team to use!* Verticals
*
__Information Marketers FuseDesk helps Info-Marketers selling both online and offline products with pre-sales and post-purchase support.*
__Membership Site Owners FuseDesk helps membership site businesses increase customer lifetime value, reduce churn, keep members longer, and increase referrals.*
__Law Firms Using Infusionsoft FuseDesk helps Law Firms convert more prospects, increase customer satisfaction, measure sales and support, and get more referrals.* Get a Demo!
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__Get a FuseDesk Demo App! Get your very own fully functional FuseDesk App - no credit card required! Login using your InfusionsoftID!* Support
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__Help Documentation* __Setup
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Search for:
* Who We Help
*
__Helping Your Customers Getting great support should be easy. Learn how FuseDesk makes life easier for your customers and helps cases get resolved faster.*
__Helping Your Support Team Find out how quickly and easily your team can be up and running on FuseDesk and how we make life better for your support team.*
__Helping Business Owners FuseDesk helps businesses like yours keep track of key support metrics with ease. Find out more!* How it Works
*
__Inside
Take a look inside FuseDesk to see how FuseDesk works and how easy it is for you and your team to use!* Verticals
*
__Information Marketers FuseDesk helps Info-Marketers selling both online and offline products with pre-sales and post-purchase support.*
__Membership Site Owners FuseDesk helps membership site businesses increase customer lifetime value, reduce churn, keep members longer, and increase referrals.*
__Law Firms Using Infusionsoft FuseDesk helps Law Firms convert more prospects, increase customer satisfaction, measure sales and support, and get more referrals.* Get a Demo!
*
__Get a FuseDesk Demo App! Get your very own fully functional FuseDesk App - no credit card required! Login using your InfusionsoftID!* Support
*
__Contact Us
* __Call Us: +1 (650) 209-6325 * __Email Us: support@fusedesk.com * __Open a Support Ticket…*
__Help Documentation* __Setup
* __Cases
* __Departments
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* Who We Help
* __Helping Your Customers * __Helping Your Support Team * __Helping Business Owners* How it Works
* __Inside
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* __Get a FuseDesk Demo App!* Support
* __Contact Us
* __Call Us: +1 (650) 209-6325 * __Email Us: support@fusedesk.com * __Open a Support Ticket… * __Help Documentation* __Setup
* __Cases
* __Departments
* Who We Help
* __Helping Your Customers * __Helping Your Support Team * __Helping Business Owners* How it Works
* __Inside
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* __Information Marketers * __Membership Site Owners * __Law Firms Using Infusionsoft* Get a Demo!
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THE HELP DESK ADD-ON FOR KEAP AND INFUSIONSOFT BY KEAP GET STARTED TODAY FOR FREEGet FuseDesk Today!
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2019-02-06T10:14:37-07:00 FUSEDESK HAS HELPED THOUSANDS OF REPS AND COUNTING FuseDesk is a Five Star __________ Rated Add-On Making It The Most Trusted Help Desk In the Marketplace. REDUCE RETURNS, REFUNDS, AND CHARGEBACKS. INCREASE CUSTOMER LIFETIME VALUE, RETENTION, AND WOW FuseDesk helps you and your team WOW your customers with great service. Happy Customers stay with you longer, spend more, and spread the good word about your business. Get Your FuseDesk App Today! THE HELP DESK ADD-ON FOR KEAP AND INFUSIONSOFT® FuseDesk was built for Your BUSINESS, Your Support TEAM, and Your CUSTOMERS. With FuseDesk, it’s easy to get the key insights into how well your team is doing, delightful for the support team to use, and fast for customers to get care.FOR YOUR BUSINESS
FuseDesk was built by Entrepreneurs for fellow Business Owners to finally have a support linked to Keap and Infusionsoft that provided the key metrics and insights so critical to running a business. With powerful reporting, business owners can see at a glance how the team is doing, how happy customers are, and what needs attention. FOR YOUR SUPPORT TEAM With our LoginSync technology, your Customer Support Team can instantly log into FuseDesk using their Keap or InfusionsoftID and password. No need to set up users manually in FuseDesk and no new passwords for your team! As you grow, new reps quickly and easily learn two simple screens in FuseDesk and they’re off and running without needing to learn all the ins and outs of Keap orInfusionsoft.
FOR YOUR CUSTOMERS
Customers can get the help they need with ease. By simply replying back to your outbound emails, auto responders, receipts, and campaign emails, a ticket can be created and your team can resolve the issue. Using our free WordPress plugin, customers can easily open a case directly from your membership site or website. You can also use our API, Keap and Infusionsoft web forms, Campaign Builder and more to easily create new tickets. The best part is that your customers don’t need to create an account, “respond above this line”, or “do this, don’t do that.” Your customers ask for help, and your team takes care of them! FUSEDESK WAS BUILT FOR KEAP AND INFUSIONSOFT FROM THE START Discover how you and your support team can take care of your customers easier than ever with FuseDesk for Keap and Infusionsoft__
LEVERAGE KEAP AND INFUSIONSOFT AUTOMATION Easily tag contacts right from within FuseDesk to kick off automation in Keap or Infusionsoft. In addition to all case emails, chats, call logs, and notes being stored in Keap or Infusionsoft, all automation history is stored right on each case in FuseDesk!__
LOGINSYNC WITH KEAP OR INFUSIONSOFTID Easily log into FuseDesk using your Keap or InfusionsoftID. No need to remember yet another password. If you remove a team member from Keap or Infusionsoft, they can no longer log into FuseDesk and new Keap and Infusionsoft users can immediately log into FuseDesk!__
POWERFUL INFUSIONSOFT TEMPLATES All of your Infusionsoft templates are available in FuseDesk allowing your team to quickly respond to customers using powerful Infusionsoft merge fields, custom fields, automation links, and more! THAT’S JUST THE START OF HOW FUSEDESK CAN HELP YOU AND YOUR SUPPORTTEAM
* __
All Notes Stored in Keap/Infusionsoft* __
Case Emails Stored in Infusionsoft* __
At-a-Glance Color Coded Queues* __
Access all Infusionsoft Templates* __
Leverage Infusionsoft Mergefields* __
Reduce Returns, and Refunds* __
Save Time with Bulk Replies* __
Instantly See Contacts on a Case* __
One-Click to Infusionsoft Contact* __
Easily Run Infusionsoft Automation* __
Quickly Tag Infusionsoft Contacts* __
Case Tags for Easy Organization* __
Powerful Email Rule Automation* __
Voicemails Auto-Converted to Cases* __
Answering Service Emails Auto-Linked* __
Organize Cases by Departments* __
Department Specific Templates* __
Reps can Specialize by Department* __
Integrate Directly into WordPress* __
Easily Merge and Split Cases* __
Live Updating Recent Activity* __
Easy to Read Customer Emails* __
Send and Receive File Attachments* __
Transfer and Escalate Cases* __
Track First Response Times* __
Report on Case Resolution Times* __
Track Customer Satisfaction Ratings* __
Easily Review Customer Feedback* __
Export all Reports in CSV or JSON* __
Rich API For Custom Solutions* __
Expandable and Grows with You* __
Easy to Understand Per-Seat Billing* __
Upgrade or Downgrade Any Time* __
No Cost to Open An Account* __
Three Simple Steps to a Free Demo* __
Demo Accounts are Fully Functional ONE-CLICK ACCESS TO KEAP/INFUSIONSOFT AUTOMATION AND ACTION SETS Leverage the full power of Keap and Infusionsoft by running automation and action sets on a contact right from FuseDesk. Need to cancel a subscription, untag someone as a current customer, tag someone as a past customer, remove their site access, and add them to a reactivation campaign? Easy! One Click runs an action set AND saves the results of the action set to their case history. ACCESS ALL YOUR EXISTING TEMPLATES Access all of your existing Keap and Infusionsoft templates right inside of FuseDesk and create new custom reply templates to handle your most frequently asked questions. Using the powerful mergefields and automation links built into Keap/Infusionsoft, you can personalize your emails, include custom fields such as a customer’s username and password to access a membership site, embed automation links so you can track who clicks on the links you include and more. GOODBYE TO TIME-WASTING ENDLESS COPYING AND PASTING With third-party support systems, _if_ you are tracking the cases in Keap or Infusionsoft, too, this typically involves your support team opening a case, copying the email address to their clipboard, going to Keap/Infusionsoft, searching for the contact, looking up the history, copying the original email, pasting it into Keap/Infusionsoft, copying a template, pasting it into the support desk, copying mergefields, pasting them into the case reply, copying the reply, pasting it into Keap/Infusionsoft, and so much more. FuseDesk handles all of this automagically behind the scenes so say goodbye to time-wasting copying and pasting!__Try FuseDesk Now!
WHAT ELSE? POWERFUL REPORTING TO PROVIDE MEASURABLE INSIGHTS At a glance, you’ll know who on the support team is taking care of cases – and who’s letting them fall through the cracks. With one click access to live updating recent activity, you can assure that company messaging is on track, and that team replies are helping customers in the best way possible. Add to that our powerful reporting engine to view case volume, assignment times, response times, resolution times, and more, and couple that with our one-click data export, you have access to all of your key metrics both in and out ofFuseDesk.
RULES AND AUTOMATION FOR HANDLING INBOUND EMAILS Automatically organize incoming emails from customers! With powerful email rules and automation, emails for one of your brands or product lines can automatically be assigned to the right department, or email that include a certain keyword can be automatically routed to a particular person. Think of the possibilities of automatically responding to requests for lost passwords, running action sets, creating Keap/Infusionsoft opportunity records, applying tags, starting or stopping a follow up sequence, and so much more – all from just one email!__
AUTOMATICALLY ASSIGN EMAILS FROM VIP CLIENTS TO VIP SUPPORT__
AUTOMATICALLY RESPOND TO EMAILS ABOUT WEBINAR REPLAYS__
AUTOMATICALLY ASSIGN EMAILS FROM PAST DUE CLIENTS TO BILLING MULTIPLE DEPARTMENTS AND BRANDS FuseDesk supports multiple Departments to allow your team to specialize, review key metrics by department, setup branded templates for each department, and organize your cases by brand, product line, or internal department. SAMPLE INTERNAL DEPARTMENTS* __
Support
* __
Sales
* __
Affiliates
SAMPLE DEPARTMENTS FOR BRANDS* __
ABC Widget Co
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Widget Service, Inc
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Acme Training
SAMPLE PRODUCT LINE DEPARTMENTS* __
Live Events
* __
Mastermind
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WE ♥ YOU – OUR FUSEDESK FAMILY The FuseDesk Team is here to support YOU and your team. From our developers to our trainers to our support team and beyond, our mission is to Empower Entrepreneurs’ Commitment to Excellence with THE Integrated Help Desk Add-On for Keap and Infusionsoft. DON’T JUST TAKE OUR WORD FOR IT We love hearing great feedback from customers like you with businesses like yours. We could tell you how great FuseDesk is, but we think our happy customers say it better than we could! “FUSEDESK IS THE _ULTIMATE_ PLATFORM FOR AUTOMATING THE POST SALE CUSTOMER EXPERIENCE FOR ANY INFUSIONSOFT USER.” – RYAN DEISS, Digital Marketer > FuseDesk is the back-bone of Customer Support. Utilizing FuseDesk, > we reduced our return rate from 18.3% to 10.0%. On a $3.4m launch, > that’s $282,200 in saved sales. If you are in this business and > don’t use FuseDesk, you are inefficient, give poor customer > service and are missing out on a sure winner! ED DIAMOND, Diamond Law Center > We had terrible customer service; client questions went into black > holes. We had unhappy clients and refunds. That all dramatically > changed when we implemented FuseDesk! In fact, we constantly get > rave reviews for customer service. ROI is equally important and > FuseDesk allows us to handle over 5,000 customers with one support> person.
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> We absolutely love FuseDesk and client satisfaction is through the > roof since we switched to using it from using our previous system. > The reporting gets a lot of use internally and FuseDesk is working > so well that we require all client communications go through it. BRETT WARNER, Pew Law Center > Jeremy and his team at FuseDesk provide rock solid support, tools > and training to help with implementation. They make it easy for our > team to open, assign, update, and respond to client support needs > while integrating with our CRM platform. And as important, with just > a few clicks we can pull reports that are important including > progress, response times, and more, that all feed into enhancing the > quality of our client experience. DAN KUSCHELL, CEO, Piranha Marketing > We were looking for a seamless solution for our Sales Reps and > Customer Service Associates to use. When we heard about FuseDesk we > immediately implemented it. The results have been nothing but > amazing. Not to mention it’s very easy to use and to implement. DARCY JUAREZ, DIRECTOR OF MARKETING, GKIC Insider's Circle GET THE INTEGRATED HELP DESK ADD-ON FOR KEAP AND INFUSIONSOFT!Try FuseDesk Now!
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