HOW DO I LOG IN TO MY EVOLVE OWNER ACCOUNT?HOW DO I MAKE AN OWNER BOOKINGHOW DO I VIEW MY EXISTING REQUESTS How do I log in to my Evolve Owner Account? Log in to your Owner Account by visiting Evolve's website WHO DO I CONTACT AT EVOLVE? They help you determine if our services are a fit for you and walk you through our sign-up process. They schedule a professional photography shoot of your property to ensure your listing performs its best. They will be your first point of contact and KNOWN COVID-19 TRAVEL RESTRICTIONS Mexico. Jalisco (includes Puerto Vallarta) Hotels and vacation rentals are limited to 30% occupancy. Quintana Roo (includes Cancun, Cozumel, Tulum) Hotels and vacation rentals are limited to 30% occupancy. Yucatan (includes Merida) Hotels and vacation rentals are limited to

10% occupancy.

HOW DOES EVOLVE HANDLE GUEST COMMUNICATIONS? Description. Evolve manages all pre- and post-stay communication with your guests. This includes booking confirmations, payment notifications, check-in instructions and review requests. We also provide direct communication with your chosen housekeeping service when a new booking is made, and reach out to your Guest Contact (the

person you’ve

HOW DOES EVOLVE HANDLE DAMAGES THAT ARE NOT COVERED BY If you have a charge that isn’t covered by Property Protection Plus, we’re still here to help you. To start, please gather a valid invoice and photographs of the damage and submit these to us within seven days of check-out. The VAT number and stamp of the service provider. Payment made to the service provider.

WELCOME NOTE

9 Where to go This Welcome Book Template is provided by Evolve Vacation Rental Network. For more information visit www.evolvevacationrental.com HOW DO I FIND MY LISTING ON EVOLVE’S WEBSITE AND PARTNER To view your Evolve listing, follow the steps below: Log in to your Evolve Owner Account and click "Listings" in the header navigation bar. On the next page, click the property address of the listing you want to view. On the listing page, click “Links” in the menu underneath your property photos. To go to your listing on Evolve's

site

WHAT IS SMARTRATES?

What is SmartRates? SmartRates is Evolve’s exclusive pricing platform that takes dynamic rate setting to the next level and gives Evolve owners the upper hand over similar properties. We make setting your rates look easy, but a lot of hard work goes into the dynamic pricing that keeps your rental competitive and earnings-focused. Our

internal

WHAT DO I INCLUDE IN A WELCOME BOOK? Information. Description. Welcome books have a big impact on your guests’ experience. Sure, your property listing covers a lot of info about your home — but guests will still have some questions when they arrive. By providing essential info up front, you can WHAT IS DAMAGE PROTECTION? Information. Description. In lieu of a security or damage deposit, Evolve properties are covered by our Damage Protection program. For a non-refundable fee of approximately $14.50 per night, you and your traveling party are protected with up to $3,000 in coverage towards unintentional property damages that occur during your stay. HOW DO I LOG IN TO MY EVOLVE OWNER ACCOUNT?HOW DO I MAKE AN OWNER BOOKINGHOW DO I VIEW MY EXISTING REQUESTS How do I log in to my Evolve Owner Account? Log in to your Owner Account by visiting Evolve's website WHO DO I CONTACT AT EVOLVE? They help you determine if our services are a fit for you and walk you through our sign-up process. They schedule a professional photography shoot of your property to ensure your listing performs its best. They will be your first point of contact and KNOWN COVID-19 TRAVEL RESTRICTIONS Mexico. Jalisco (includes Puerto Vallarta) Hotels and vacation rentals are limited to 30% occupancy. Quintana Roo (includes Cancun, Cozumel, Tulum) Hotels and vacation rentals are limited to 30% occupancy. Yucatan (includes Merida) Hotels and vacation rentals are limited to

10% occupancy.

HOW DOES EVOLVE HANDLE GUEST COMMUNICATIONS? Description. Evolve manages all pre- and post-stay communication with your guests. This includes booking confirmations, payment notifications, check-in instructions and review requests. We also provide direct communication with your chosen housekeeping service when a new booking is made, and reach out to your Guest Contact (the

person you’ve

HOW DOES EVOLVE HANDLE DAMAGES THAT ARE NOT COVERED BY If you have a charge that isn’t covered by Property Protection Plus, we’re still here to help you. To start, please gather a valid invoice and photographs of the damage and submit these to us within seven days of check-out. The VAT number and stamp of the service provider. Payment made to the service provider.

WELCOME NOTE

9 Where to go This Welcome Book Template is provided by Evolve Vacation Rental Network. For more information visit www.evolvevacationrental.com HOW DO I FIND MY LISTING ON EVOLVE’S WEBSITE AND PARTNER To view your Evolve listing, follow the steps below: Log in to your Evolve Owner Account and click "Listings" in the header navigation bar. On the next page, click the property address of the listing you want to view. On the listing page, click “Links” in the menu underneath your property photos. To go to your listing on Evolve's

site

WHAT IS SMARTRATES?

What is SmartRates? SmartRates is Evolve’s exclusive pricing platform that takes dynamic rate setting to the next level and gives Evolve owners the upper hand over similar properties. We make setting your rates look easy, but a lot of hard work goes into the dynamic pricing that keeps your rental competitive and earnings-focused. Our

internal

WHAT DO I INCLUDE IN A WELCOME BOOK? Information. Description. Welcome books have a big impact on your guests’ experience. Sure, your property listing covers a lot of info about your home — but guests will still have some questions when they arrive. By providing essential info up front, you can WHAT IS DAMAGE PROTECTION? Information. Description. In lieu of a security or damage deposit, Evolve properties are covered by our Damage Protection program. For a non-refundable fee of approximately $14.50 per night, you and your traveling party are protected with up to $3,000 in coverage towards unintentional property damages that occur during your stay. KNOWN COVID-19 TRAVEL RESTRICTIONS Countrywide Baja California Sur Jalisco (includes Puerto Vallarta) Hotels and vacation rentals are limited to 30% occupancy. Quintana Roo (includes Cancun, Cozumel, Tulum) Hotels and vacation rentals are limited to 30% occupancy. Puerto Penasco Yucatan (includes Merida) Hotels and vacation rentals are limited to 10% occupancy. COVID-19 INFORMATION FOR GUESTS: CANCELLATIONS The well-being of our homeowners, guests, and teams is at the core of everything we do — now and always. If your check-in date is more than 72 hours away, please wait to contact us until you are within this timeframe. You can find information about Evolve's cancellation policy here or call our team directly at 877.818.1013. HOW DO I ACCESS THE PROPERTY? You can also let us know how we should get in touch — we are here 24/7. 1. Log in to your Evolve account. 2. On your upcoming trips dashboard, click on the trip for the appropriate check-in instructions. 3. On the trip detail page, click the red “View Check-in Instructions” on the bottom left of the map. How do I access the property? You HOW DOES EVOLVE DETERMINE MY RATES? Evolve’s success is completely tied to our owners’ success -- and no one wants to leave money on the table. Our dynamic pricing strategy is designed to help you get the most bookings at the best possible price and earn more revenue over time. There are three phases to determining your rates: 1. Show Up. WHAT ARE EVOLVE’S 4 CORE PROPERTY STANDARDS? At minimum, your home needs to be: Free of dirt, debris, mold, pests (rodents and/or insects), reasonable care should be paid to the yard/property and its upkeep. All leftover food from the fridge should be removed. Towels and linens are clean and fresh. Deep cleans should be conducted at least twice a year. WHAT DO I INCLUDE IN A WELCOME BOOK? Information. Description. Welcome books have a big impact on your guests’ experience. Sure, your property listing covers a lot of info about your home — but guests will still have some questions when they arrive. By providing essential info up front, you can DOES EVOLVE PROVIDE A 1099 FORM FOR TAX PURPOSES? While Evolve does not advise on specific tax requirements or provide a 1099 form, you can run reports within your Evolve Owner Account that will help you file your taxes correctly. Separately, our payment processor, Stripe, will send you a 1099 form if all of the following criteria are met:. Your account is based in the United States (you do not need to be a US citizen) EVOLVE VACATION RENTAL Experience the best of the Blue Ridge Mountains from ‘Stargazer Lodge,’ 4-bed, 3-bath Fairview vacation rental nestled on 45 private acres at 2860 ft. elevation. Marked by creeks, cliffs and hiking trails, and built in 1949, this historic hunting lodge has been modernized with high-end finishes that maintain its timeless character. Enjoy an outdoor living space and suspended patio, along

HOME

What do you need help with? Homeowners. Guest WHAT IS DAMAGE PROTECTION? Information. Description. In lieu of a security or damage deposit, Evolve properties are covered by our Damage Protection program. For a non-refundable fee of approximately $14.50 per night, you and your traveling party are protected with up to $3,000 in coverage towards unintentional property damages that occur during your stay. HOW DO I LOG IN TO MY EVOLVE OWNER ACCOUNT?HOW DO I MAKE AN OWNER BOOKINGHOW DO I VIEW MY EXISTING REQUESTS How do I log in to my Evolve Owner Account? Log in to your Owner Account by visiting Evolve's website COVID-19 INFORMATION FOR GUESTS: CANCELLATIONS The well-being of our homeowners, guests, and teams is at the core of everything we do — now and always. If your check-in date is more than 72 hours away, please wait to contact us until you are within this timeframe. You can find information about Evolve's cancellation policy here or call our team directly at 877.818.1013. WHO DO I CONTACT AT EVOLVE? They help you determine if our services are a fit for you and walk you through our sign-up process. They schedule a professional photography shoot of your property to ensure your listing performs its best. They will be your first point of contact and help you get set up with our services. Phone: 877-881-7584.

WELCOME NOTE

9 Where to go This Welcome Book Template is provided by Evolve Vacation Rental Network. For more information visit www.evolvevacationrental.com HOW DOES EVOLVE HANDLE DAMAGES THAT ARE NOT COVERED BY If you have a charge that isn’t covered by Property Protection Plus, we’re still here to help you. To start, please gather a valid invoice and photographs of the damage and submit these to us within seven days of check-out. The VAT number and stamp of the service provider. Payment made to the service provider.

HOME

What do you need help with? Homeowners. Guest HOW DO I FILE MY TAXES? Evolve cannot advise you on how to file taxes, but we still want to help make the process as easy as possible for you. The responsibility to determine where you are required to report taxes does fall on you — so please confirm with your state, county, and/or local municipalities the correct way to file your sales and/or lodging taxes. Get Help with Sales and Lodging Tax Remittance HOW DOES EVOLVE HANDLE GUEST COMMUNICATIONS? Description. Evolve manages all pre- and post-stay communication with your guests. This includes booking confirmations, payment notifications, check-in instructions and review requests. We also provide direct communication with your chosen housekeeping service when a new booking is made, and reach out to your Guest Contact (the

person you’ve

WHAT IS DAMAGE PROTECTION?BEST VACATION RENTAL COMPANIESTOP VACATION RENTAL COMPANIESFLORIDA VACATION RENTAL MANAGEMENT COMPA…VACATION RENTAL HOME COMPANIES Information. Description. In lieu of a security or damage deposit, Evolve properties are covered by our Damage Protection program. For a non-refundable fee of approximately $14.50 per night, you and your traveling party are protected with up to $3,000 in coverage towards unintentional property damages that occur during your stay. HOW ARE GUEST PAYMENTS HANDLED? All Evolve bookings are processed via credit card. As a result, all Evolve homeowners are required to maintain a merchant account with our payment processing partner, Stripe. When you receive a booking, Stripe will hold the guest payment in a secure trust and the money will be released to your bank account 48 hours after the guest’s check-in HOW DO I LOG IN TO MY EVOLVE OWNER ACCOUNT?HOW DO I MAKE AN OWNER BOOKINGHOW DO I VIEW MY EXISTING REQUESTS How do I log in to my Evolve Owner Account? Log in to your Owner Account by visiting Evolve's website COVID-19 INFORMATION FOR GUESTS: CANCELLATIONS The well-being of our homeowners, guests, and teams is at the core of everything we do — now and always. If your check-in date is more than 72 hours away, please wait to contact us until you are within this timeframe. You can find information about Evolve's cancellation policy here or call our team directly at 877.818.1013. WHO DO I CONTACT AT EVOLVE? They help you determine if our services are a fit for you and walk you through our sign-up process. They schedule a professional photography shoot of your property to ensure your listing performs its best. They will be your first point of contact and help you get set up with our services. Phone: 877-881-7584.

WELCOME NOTE

9 Where to go This Welcome Book Template is provided by Evolve Vacation Rental Network. For more information visit www.evolvevacationrental.com HOW DOES EVOLVE HANDLE DAMAGES THAT ARE NOT COVERED BY If you have a charge that isn’t covered by Property Protection Plus, we’re still here to help you. To start, please gather a valid invoice and photographs of the damage and submit these to us within seven days of check-out. The VAT number and stamp of the service provider. Payment made to the service provider.

HOME

What do you need help with? Homeowners. Guest HOW DO I FILE MY TAXES? Evolve cannot advise you on how to file taxes, but we still want to help make the process as easy as possible for you. The responsibility to determine where you are required to report taxes does fall on you — so please confirm with your state, county, and/or local municipalities the correct way to file your sales and/or lodging taxes. Get Help with Sales and Lodging Tax Remittance HOW DOES EVOLVE HANDLE GUEST COMMUNICATIONS? Description. Evolve manages all pre- and post-stay communication with your guests. This includes booking confirmations, payment notifications, check-in instructions and review requests. We also provide direct communication with your chosen housekeeping service when a new booking is made, and reach out to your Guest Contact (the

person you’ve

WHAT IS DAMAGE PROTECTION?BEST VACATION RENTAL COMPANIESTOP VACATION RENTAL COMPANIESFLORIDA VACATION RENTAL MANAGEMENT COMPA…VACATION RENTAL HOME COMPANIES Information. Description. In lieu of a security or damage deposit, Evolve properties are covered by our Damage Protection program. For a non-refundable fee of approximately $14.50 per night, you and your traveling party are protected with up to $3,000 in coverage towards unintentional property damages that occur during your stay. HOW ARE GUEST PAYMENTS HANDLED? All Evolve bookings are processed via credit card. As a result, all Evolve homeowners are required to maintain a merchant account with our payment processing partner, Stripe. When you receive a booking, Stripe will hold the guest payment in a secure trust and the money will be released to your bank account 48 hours after the guest’s check-in UPDATES ON COVID-19 FOR EVOLVE OWNERS Updates on COVID-19 for Evolve Owners. We know right now is an unpredictable time but you can count on Evolve to prioritize everyone’s safety—now and always. We’re grateful for the opportunity to manage your rental property. We’re actively looking at every part of our business to balance the needs of our owners, guests, Evolve and our HOW DOES EVOLVE DETERMINE MY RATES? Evolve’s success is completely tied to our owners’ success -- and no one wants to leave money on the table. Our dynamic pricing strategy is designed to help you get the most bookings at the best possible price and earn more revenue over time. There are three phases to determining your rates: 1. Show Up. KNOWN COVID-19 TRAVEL RESTRICTIONS Mexico. Jalisco (includes Puerto Vallarta) Hotels and vacation rentals are limited to 30% occupancy. Quintana Roo (includes Cancun, Cozumel, Tulum) Hotels and vacation rentals are limited to 30% occupancy. Yucatan (includes Merida) Hotels and vacation rentals are limited to

10% occupancy.

HOW DO I ACCESS THE PROPERTY? You can also let us know how we should get in touch — we are here 24/7. 1. Log in to your Evolve account. 2. On your upcoming trips dashboard, click on the trip for the appropriate check-in instructions. 3. On the trip detail page, click the red “View Check-in Instructions” on the bottom left of the map. How do I access the property? You HOW DOES EVOLVE HANDLE GUEST COMMUNICATIONS? Description. Evolve manages all pre- and post-stay communication with your guests. This includes booking confirmations, payment notifications, check-in instructions and review requests. We also provide direct communication with your chosen housekeeping service when a new booking is made, and reach out to your Guest Contact (the

person you’ve

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Is an early check-in or late check-out available for my reservation? COVID-19 Information for Guests: Cancellations, Cleanliness, and Restrictions. How to redeem a travel credit. What is Evolve's policy on inclusion and community behavior? Where can I find your cancellation policy? HOW DO I UPDATE MY BANK ACCOUNT INFORMATION? If you would like to update your bank account information, please follow the steps below: Log in to your Evolve Owner Account and click “My Account” from the user menu in the top right of your screen . Scroll to "Update Bank Account Info" and click on it. Click the “Add Payout Method” button. In the modal that appears, fill out the form

WHAT IS SMARTRATES?

What is SmartRates? SmartRates is Evolve’s exclusive pricing platform that takes dynamic rate setting to the next level and gives Evolve owners the upper hand over similar properties. We make setting your rates look easy, but a lot of hard work goes into the dynamic pricing that keeps your rental competitive and earnings-focused. Our

internal

WHAT IS EVOLVE'S POLICY ON INCLUSION AND COMMUNITY BEHAVIOR? Information. Description. Evolve is a hospitality company at heart and in practice, so it’s up to us to ensure that all feel welcome. That means embracing a culture of inclusion and diversity. We welcome all guests, owners, partners, and vendors without regard to race, color, religion, national origin, disability, gender identity, sexual HOW DO I UPDATE MY WEB BROWSER TO ENSURE THE BEST USER Step 1: Click the “Start” button on the main menu of your home screen. Step 2: From that menu, select “Settings,” which is represented by the wheel icon. Step 3: Select “Updates & Security” from the menu. Step 4: Click “Windows Update”. Step 5: Click

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THE EVOLVE DIFFERENCE WE THINK FUN SHOULD BE EASY Evolve promises professionally-cleaned, private vacation rentals with 24/7 guest support so you can travel without worry.

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FIND THE VACATION HOME THAT CALLS TO YOU No matter what kind of space you need, you're always renting a private, well-equipped place with us. 1,596+ verified homes Homes with a PoolAverage $224/night 2,874+ verified homes Pet-friendly HomesAverage $220/night 4,638 + verified homes Homes with a Mountain ViewAverage $289/night 1,096+ verified homes Beachfront HomesAverage $220/night 1,907+ verified homes Homes with a Hot TubAverage $255/night 1,804+ verified homes Waterfront HomesAverage $254/night What guests are saying Evolve made us feel more secure in booking. They were fabulous in communicating from start to finish and there for us if we needed them

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Jennifer G.November 2019 What guests are saying “I have booked a couple of trips through Evolve and the experience has been flawless. Would recommend to anyone that is looking for a

smooth vacation.

Jason S.December 2019 What guests are saying The whole process was easy and we didn't have any issues whatsoever. All questions that I had were addressed promptly. We really enjoyed

our stay.

Stacy H.December 2019

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