EVEREST GROUP

Everest Group is a research firm focused exclusively on IT, business process, and engineering services – that specialization results in a depth of expertise that our clients find invaluable when making critical, strategic decisions related to their use and delivery of

sourcing services.

EVEREST GROUP

Browse our upcoming webinars and virtual roundtables to stay up to date on the latest research and analysis in global services, sourcing trends, digital transformation and much more. Attend, learn, and make important decisions with confidence. EVEREST GROUP ANNOUNCES WINNERS OF 2021 PEAK MATRIX Accenture takes No. 1 for fifth straight year; TCS, Cognizant, Wipro and HCL round out the Top 5 IT service providers in the PEAK Matrix Service Provider of the Year assessments based on broad-based capabilities and successful service strategies

HEALTHCARE PAYERS

Healthcare payers are being rocked by change, from increasing consumerism, to a rising use of digital technologies, declining margins to growing distrust, and continuing regulatory uncertainty. Our insights will help you to keep abreast of the latest technology and operational practices so you can not only protect your organization from the WAVESTONE ACQUIRES THE CONSULTING PRACTICE OF EVEREST Wavestone SA (WAVE:PA), a leading international consultancy, and Everest Group, a US-based company, have announced a significant undertaking: first, the acquisition by Wavestone of the Everest Group Consulting division to strengthen its consulting presence in the US, and second, the initiation of a strategic alliance between Everest Group and Wavestone.

PEAK MATRIX®

Everest Group’s PEAK Matrix®. Our PEAK Matrix assessments provide the analysis and insights enterprises need to make critical selection decisions about global services providers, locations, and products and solutions. Likewise, providers of these services, products, and solutions, look to the PEAK Matrix to gauge and calibrate their EVEREST GROUP REPORTS Forgotten Password / Existing user, first time visit to new reports

portal?

PRICING & CONTRACTING Vice President. Ricky Sundrani. Ricky Sundrani is a member of the Pricing Assurance team and assists clients on topics related to price benchmarking, solution review and contract assessment for IT Infrastructure, ADM and System Integration services. Ricky’s responsibilities include leading Everest Group’s cloud price benchmarking offering. EVEREST GROUP REPORTS Contents. In this report, we focus on: Everest Group’s PEAK Matrix � evaluation, a comparative assessment of 18 leading trust and safety service providers. Competitive landscape of the trust and safety market. Everest Group’s remarks on key strengths and limitations of each trust and safety service provider. Page Count: 47. EVEREST GROUP REPORTS Contents. In this report, we focus on: Everest Group’s services PEAK Matrix ® evaluation of engineering service providers associated with software product engineering services. Categorization and characteristics of Leaders, Major Contenders, and Aspirants. The key strengths and limitations of each of the 31 software product

engineering

EVEREST GROUP

Everest Group is a research firm focused exclusively on IT, business process, and engineering services – that specialization results in a depth of expertise that our clients find invaluable when making critical, strategic decisions related to their use and delivery of

sourcing services.

EVEREST GROUP

Browse our upcoming webinars and virtual roundtables to stay up to date on the latest research and analysis in global services, sourcing trends, digital transformation and much more. Attend, learn, and make important decisions with confidence. EVEREST GROUP ANNOUNCES WINNERS OF 2021 PEAK MATRIX Accenture takes No. 1 for fifth straight year; TCS, Cognizant, Wipro and HCL round out the Top 5 IT service providers in the PEAK Matrix Service Provider of the Year assessments based on broad-based capabilities and successful service strategies

HEALTHCARE PAYERS

Healthcare payers are being rocked by change, from increasing consumerism, to a rising use of digital technologies, declining margins to growing distrust, and continuing regulatory uncertainty. Our insights will help you to keep abreast of the latest technology and operational practices so you can not only protect your organization from the WAVESTONE ACQUIRES THE CONSULTING PRACTICE OF EVEREST Wavestone SA (WAVE:PA), a leading international consultancy, and Everest Group, a US-based company, have announced a significant undertaking: first, the acquisition by Wavestone of the Everest Group Consulting division to strengthen its consulting presence in the US, and second, the initiation of a strategic alliance between Everest Group and Wavestone.

PEAK MATRIX®

Everest Group’s PEAK Matrix®. Our PEAK Matrix assessments provide the analysis and insights enterprises need to make critical selection decisions about global services providers, locations, and products and solutions. Likewise, providers of these services, products, and solutions, look to the PEAK Matrix to gauge and calibrate their EVEREST GROUP REPORTS Forgotten Password / Existing user, first time visit to new reports

portal?

EVEREST GROUP REPORTS Contents. In this report, we focus on: Everest Group’s PEAK Matrix � evaluation, a comparative assessment of 18 leading trust and safety service providers. Competitive landscape of the trust and safety market. Everest Group’s remarks on key strengths and limitations of each trust and safety service provider. Page Count: 47. PRICING & CONTRACTING Vice President. Ricky Sundrani. Ricky Sundrani is a member of the Pricing Assurance team and assists clients on topics related to price benchmarking, solution review and contract assessment for IT Infrastructure, ADM and System Integration services. Ricky’s responsibilities include leading Everest Group’s cloud price benchmarking offering. EVEREST GROUP REPORTS Contents. In this report, we focus on: Everest Group’s services PEAK Matrix ® evaluation of engineering service providers associated with software product engineering services. Categorization and characteristics of Leaders, Major Contenders, and Aspirants. The key strengths and limitations of each of the 31 software product

engineering

CYBERSECURITY RISK MANAGEMENT IN A POST-PANDEMIC ERA Managing cybersecurity risk is all about anticipating loss and building a sound strategy and plan to both prevent and quickly respond to threats by taking these actions: Enterprises must beef up cybersecurity capabilities and invest in the right set of technology and talent levers to bolster cyber risk assessment capabilities. ENGINEERING SERVICES Akshat Vaid leads Engineering Services research and advisory at Everest Group across industry verticals, such as automotive, software products and internet, semiconductor, media and entertainment, consumer electronics, and telecom and medical devices, as well as across horizontals, including verification and validation (V&V) and

industry 4.0.

EVEREST GROUP REPORTS Forgotten Password / Existing user, first time visit to new reports

portal?

BENCHMARKING

Prior to joining Everest Group, Abhishek was an Associate Director with KPMG. Before KPMG, Abhishek’s experience includes time at EquaTerra and McKinsey & Company. He holds an MBA from Management Development Institute Gurgaon and a Bachelor’s Degree in Engineering from Guru Nanak Dev University, Amritsar. View Bio. EVEREST GROUP REPORTS The Financial Crime and Compliance (FCC) operations space is a fast-growing area within the Banking and Financial Services (BFS) industry. Banks and other financial institutions are working to meet the tightening regulatory norms and safeguard themselves from financial crimes, while maintaining their operational costs. EVEREST GROUP BPS TOP 50™ The Everest Group BPS Top 50 is a global list of the 50 largest third-party providers, based on their Business Process Services (BPS) revenues (excluding public-sector services) and year-on-year growth. BPS is also referred to as Business Process Outsourcing (BPO).

Inaugurated in

EVEREST GROUP REPORTS Everest Group defines IPA as intelligent automation in business processes achieved through any combination of automation technologies, including Robotic Process Automation (RPA) and cognitive/AI-based automation. The scope of this report includes. IPA solutions: sourcing of IPA technology products, along with consulting, implementation, and EVEREST GROUP REPORTS 29 Mar 2020. by Anil Vijayan, Sharang Sharma, Samikshya Meher. $4,999. Buy it Now. Intelligent Virtual Agent (IVA) solutions are a key enabler of automation in the front-office, with their popularity driven by increasing sophistication of technology and successful pilots. Enterprises across industries and geographies are leveraging

or planning

BIO-ABHISHEK SINGH

Abhishek Singh is a member of the IT Services team and assists clients on topics related to technology services and platform adoption in healthcare payers, providers, pharmaceutical, and medical devices. Abhishek’s responsibilities include leading Everest Group’s healthcare & life sciences offerings. EVEREST GROUP REPORTS Process Mining is a key enabler to achieve process excellence and automation in organizations’ digital transformation journeys. While the concept of process mining has been around as a topic of academic interest, it has recently gained currency in the context of enterprise automation and digital transformation.

EVEREST GROUP

Everest Group is a research firm focused exclusively on IT, business process, and engineering services – that specialization results in a depth of expertise that our clients find invaluable when making critical, strategic decisions related to their use and delivery of

sourcing services.

EVEREST GROUP

Browse our upcoming webinars and virtual roundtables to stay up to date on the latest research and analysis in global services, sourcing trends, digital transformation and much more. Attend, learn, and make important decisions with confidence. EVEREST GROUP REPORTS Contents. In this report, we focus on: Everest Group’s PEAK Matrix � evaluation, a comparative assessment of 18 leading trust and safety service providers. Competitive landscape of the trust and safety market. Everest Group’s remarks on key strengths and limitations of each trust and safety service provider. Page Count: 47.

HEALTHCARE PAYERS

Healthcare payers are being rocked by change, from increasing consumerism, to a rising use of digital technologies, declining margins to growing distrust, and continuing regulatory uncertainty. Our insights will help you to keep abreast of the latest technology and operational practices so you can not only protect your organization from the EVEREST GROUP REPORTS Forgotten Password / Existing user, first time visit to new reports

portal?

EVEREST GROUP

The Role of Global Business Services in Driving Innovation, Contributing Top-line Business Impact, and Enabling Growth in New Markets. Sunil Shah, Global Head of Societe Generale's global solution centers in India and Romania, discusses Societe Generale’s Global Solution Centre's evolution over the past five years to become a

strategic and

PEAK MATRIX®

Everest Group’s PEAK Matrix®. Our PEAK Matrix assessments provide the analysis and insights enterprises need to make critical selection decisions about global services providers, locations, and products and solutions. Likewise, providers of these services, products, and solutions, look to the PEAK Matrix to gauge and calibrate their EVEREST GROUP REPORTS Contents. In this report, we focus on: Everest Group’s services PEAK Matrix ® evaluation of engineering service providers associated with software product engineering services. Categorization and characteristics of Leaders, Major Contenders, and Aspirants. The key strengths and limitations of each of the 31 software product

engineering

EVEREST GROUP REPORTS 29 Mar 2020. by Anil Vijayan, Sharang Sharma, Samikshya Meher. $4,999. Buy it Now. Intelligent Virtual Agent (IVA) solutions are a key enabler of automation in the front-office, with their popularity driven by increasing sophistication of technology and successful pilots. Enterprises across industries and geographies are leveraging

or planning

BENCHMARKING

Prior to joining Everest Group, Abhishek was an Associate Director with KPMG. Before KPMG, Abhishek’s experience includes time at EquaTerra and McKinsey & Company. He holds an MBA from Management Development Institute Gurgaon and a Bachelor’s Degree in Engineering from Guru Nanak Dev University, Amritsar. View Bio.

EVEREST GROUP

Everest Group is a research firm focused exclusively on IT, business process, and engineering services – that specialization results in a depth of expertise that our clients find invaluable when making critical, strategic decisions related to their use and delivery of

sourcing services.

EVEREST GROUP

Browse our upcoming webinars and virtual roundtables to stay up to date on the latest research and analysis in global services, sourcing trends, digital transformation and much more. Attend, learn, and make important decisions with confidence. EVEREST GROUP REPORTS Contents. In this report, we focus on: Everest Group’s PEAK Matrix � evaluation, a comparative assessment of 18 leading trust and safety service providers. Competitive landscape of the trust and safety market. Everest Group’s remarks on key strengths and limitations of each trust and safety service provider. Page Count: 47.

HEALTHCARE PAYERS

Healthcare payers are being rocked by change, from increasing consumerism, to a rising use of digital technologies, declining margins to growing distrust, and continuing regulatory uncertainty. Our insights will help you to keep abreast of the latest technology and operational practices so you can not only protect your organization from the EVEREST GROUP REPORTS Forgotten Password / Existing user, first time visit to new reports

portal?

EVEREST GROUP

The Role of Global Business Services in Driving Innovation, Contributing Top-line Business Impact, and Enabling Growth in New Markets. Sunil Shah, Global Head of Societe Generale's global solution centers in India and Romania, discusses Societe Generale’s Global Solution Centre's evolution over the past five years to become a

strategic and

PEAK MATRIX®

Everest Group’s PEAK Matrix®. Our PEAK Matrix assessments provide the analysis and insights enterprises need to make critical selection decisions about global services providers, locations, and products and solutions. Likewise, providers of these services, products, and solutions, look to the PEAK Matrix to gauge and calibrate their EVEREST GROUP REPORTS Contents. In this report, we focus on: Everest Group’s services PEAK Matrix ® evaluation of engineering service providers associated with software product engineering services. Categorization and characteristics of Leaders, Major Contenders, and Aspirants. The key strengths and limitations of each of the 31 software product

engineering

EVEREST GROUP REPORTS 29 Mar 2020. by Anil Vijayan, Sharang Sharma, Samikshya Meher. $4,999. Buy it Now. Intelligent Virtual Agent (IVA) solutions are a key enabler of automation in the front-office, with their popularity driven by increasing sophistication of technology and successful pilots. Enterprises across industries and geographies are leveraging

or planning

BENCHMARKING

Prior to joining Everest Group, Abhishek was an Associate Director with KPMG. Before KPMG, Abhishek’s experience includes time at EquaTerra and McKinsey & Company. He holds an MBA from Management Development Institute Gurgaon and a Bachelor’s Degree in Engineering from Guru Nanak Dev University, Amritsar. View Bio. EVEREST GROUP REPORTS Forgotten Password / Existing user, first time visit to new reports

portal?

PRICING & CONTRACTING Vice President. Ricky Sundrani. Ricky Sundrani is a member of the Pricing Assurance team and assists clients on topics related to price benchmarking, solution review and contract assessment for IT Infrastructure, ADM and System Integration services. Ricky’s responsibilities include leading Everest Group’s cloud price benchmarking offering. EVEREST GROUP BPS TOP 50™ The Everest Group BPS Top 50 is a global list of the 50 largest third-party providers, based on their Business Process Services (BPS) revenues (excluding public-sector services) and year-on-year growth. BPS is also referred to as Business Process Outsourcing (BPO).

Inaugurated in

EVEREST GROUP REPORTS The Financial Crime and Compliance (FCC) operations space is a fast-growing area within the Banking and Financial Services (BFS) industry. Banks and other financial institutions are working to meet the tightening regulatory norms and safeguard themselves from financial crimes, while maintaining their operational costs.

BIO-ABHISHEK SINGH

Abhishek Singh is a member of the IT Services team and assists clients on topics related to technology services and platform adoption in healthcare payers, providers, pharmaceutical, and medical devices. Abhishek’s responsibilities include leading Everest Group’s healthcare & life sciences offerings.

BIO-ALISHA MITTAL

Alisha Mittal. Practice Director. Alisha Mittal. Alisha Mittal is a member of the IT Services team and assists clients on topics related to digital transformation, applications modernization, IoT, AI/ML, and adoption of other advanced technologies . Leveraging her strong consulting and research experience, Alisha has advised many global

service

EVEREST GROUP REPORTS The share of digital engineering in overall business Engineering Research & Development (ER&D) spend was estimated at 26% in 2019, experiencing a significant 10% growth over 2018 compared to traditional engineering spend, which grew at about 3%. Our recently released report reveals that the digital engineering market reflects

the continued

EVEREST GROUP REPORTS This report features 17 PO service provider profiles and includes: Assessment of the providers’ overall PO capabilities by evaluating them along seven dimensions – scope of services offered, innovations & investments, delivery footprint, vision and strategy, market adoption, portfolio mix, and value delivered. Overview of providers EVEREST GROUP REPORTS Process Mining is a key enabler to achieve process excellence and automation in organizations’ digital transformation journeys. While the concept of process mining has been around as a topic of academic interest, it has recently gained currency in the context of enterprise automation and digital transformation.

BIO-NITISH MITTAL

Nitish Mittal is a Vice President in the technology practice covering digital transformation and applications. Based out of the London office, he covers horizontal technology areas across AI, automation, data & analytics, interactive services (IX), and IoT. With a background in serving biotech and private equity clients, Nitish

helped incubate

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* Market Insights™ __ Everest Group’s Market Insights™ reveal actionable intelligence from across the full spectrum of our research in concise, easily accessible infographics

* PEAK Matrix™ __

Everest Group's PEAK Matrix™ is the most trusted source for comparative assessments of providers, locations, and products &

solutions

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2 RECOMMENDATIONS TO MEASURE DIGITAL TRANSFORMATION ROI Many IT leaders are missing the full picture ROI See the full infographic HEALTHCARE & LIFE SCIENCES SHARED SERVICES LANDSCAPE IN INDIA Infographic indicates the top locations in India driving the shared

services growth

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BLOG

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DXC TECHNOLOGY CHANGES CEO There is a “changing of the guard” at DXC Technology. Mike Salvino is now President and Chief Executive Officer and succeeds Mike Lawrie

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DIGITAL TRANSFORMATION SUCCESS IS NOT ROOTED IN TECHNOLOGY The following picture illustrates one of the key reasons they’re failing. What is it?

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CONSULTING THOUGHT LEADERSHIP

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ASSESSING YOUR DIGITAL TRANSFORMATION READINESS 10% of Organizations Are Transformation Ready. Are You?

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NEXT-GEN INFRASTRUCTURE TRANSFORMATION Why infrastructure transformation is critical

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TRANSFORM WITH AN RPA IMPLEMENTATION Reject the RPA Myths, Embrace the Potential

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DIGITAL TRANSFORMATION Ready or not, it's here: time for a strategy

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NEWS

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10 CHANGE MANAGEMENT MISTAKES TO AVOID Organizations looking to navigate change, be warned: The odds of success aren’t good.

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AUTOMATION UNLIKELY TO DENT IT SERVICES JOB India’s IT services industry is unlikely to see significant job losses due to automation, at a time when only seven out of 100 tasks at tech services and business process management firms are automated, according to companies in the Robotic Process Automation (RPA) space.

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EVENTS

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SIBOS 2019, LONDON – SEPTEMBER 23-26 Sibos is the world’s premier financial services networking event. The annual conference and exhibition connects more than 8,000 executives, decision makers and thought leaders from a range of financial institutions, market infrastructures, multinational corporations and technology partners. This year’s conference theme – thriving in a hyper-connected world – recognizes the challenges and opportunities that mass digitization and data-driven relationships present for the Sibos community.

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PROCURECON HR – SEPTEMBER 24-25 ProcureCon HR is the leading conference for Global HR Procurement, Contingent Workforce and Talent Acquisition executives from Europe’s top spending companies. At a time of great uncertainty, growing competition for world-class talent, dependence on contingent workers and demand for innovative HR services, Procurecon HR gathers HR procurement decision makers from Europe’s largest and most innovative companies to answer important questions on optimizing sourcing strategy in the contemporary world of work.

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