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HOW RETAILERS CAN WORK WITH START-UPS You only have to attend the latest technology conference to know that the retail industry is brimming with innovative ideas and technologies. As the sector gets ever more competitive, retailers are having to think differently about how they solve their digitaldilemmas.
JOINT WINNERS FOR PIZZA EXPRESS CATEGORY AT RETAILEXPO Joint winners. Ashna Butt, Living Kitchen - Middlesex University. The Living Kitchen, by Ashna Butt. The judges loved the humanistic aspect of this entry, based on coming together around a table. The pizza maker is the 'hero', adding a touch of theatre to the more leisurely dining section. The design integrates takeaway and short-stay sections GRAZE CEO EXPLAINS NEW BRANDING STRATEGY Tech-led snack subscription service Graze is continuing to push its message of healthy eating, supported by new branding. New packaging was released in May, but the company said today that it aims to challenge the negative perceptions around snacking and drive additional healthier products to market as part of a wider brandingstrategy.
COMMENT: THE SIX ELEMENTS OF APPEASING MODERN SHOPPERS They don’t shop channels, but the retailer or brand, from whom they are constantly demanding more. While we are entering the “new normal”, the principles of retailing – great products, superior service and compelling curation – remain. If modern shoppers are to be appeased, a customer-centric approach, with solutions built aroundhow
MARKUS RIMMER
UK retailers search for new growth formula. Accenture Strategy takes a look at how retailers can futureproof themselves and adapt to their changing environments ONLINE FOOD AND GROCERY SALES TO JUMP 163% BY 2023, SAYS Training and research charity IGD, in association with The Consumer Goods Forum, has predicted that online sales of food and grocery items will increase by 163% between now and 2023. Asia-Pacific’s online grocery market will expand by 196% in that time, it said, adding $198 billion in value, while North America’s is expected to grow by 152% HOW OASIS DRIVES ONLINE CONVERSION USING SOCIAL PROOF Oasis products with social proof messaging see a 4.57% uplift in conversion. This incremental revenue allowed Price and his team to roll out the technology from a 50% test group of customers to 100%. “It’s been overwhelmingly positive across all devices,” he notes. Oasis has also been the first retailer to try out Taggstar’slatest
DESIGN SHOWCASE: BETTERLIFE FROM LLOYDS PHARMACY LLloyds Pharmacy has opened its first standalone store dedicated to independent living products. Betterlife from Lloyds Pharmacy stocks a broad range of products designed to help those with limited mobility and other health problems to remain as independent as possible.. Part of the Celesio group, Lloyds Pharmacy is reversing the ‘bricks to clicks’ trend with the store opening in Leeds. SAINSBURY'S UNVEILS NEW SMARTSHOP APP FEATURES UK grocer Sainsbury’s has announced a range of new features for its Smartshop app, which it says will help consumers speed up the Christmas shopping process in its supermarkets. In an email to customers, the retailer said that the newly refreshed mobile offering includes in-app shopping lists, and a feature which means it rememberswhat has
SUPERMARKETS ENJOY DOUBLING OF ONLINE GROCERY SALES IN According to data from Barclaycard, online sales grew by an impressive 105.9%, which along with the 25.7% increase in spending within supermarkets – the sharpest rise since the start of the year – provided some positive numbers for the industry. The re-opening of non-essential shops clearly contributed to the improvement in spendinglevels
HOW RETAILERS CAN WORK WITH START-UPS You only have to attend the latest technology conference to know that the retail industry is brimming with innovative ideas and technologies. As the sector gets ever more competitive, retailers are having to think differently about how they solve their digitaldilemmas.
JOINT WINNERS FOR PIZZA EXPRESS CATEGORY AT RETAILEXPO Joint winners. Ashna Butt, Living Kitchen - Middlesex University. The Living Kitchen, by Ashna Butt. The judges loved the humanistic aspect of this entry, based on coming together around a table. The pizza maker is the 'hero', adding a touch of theatre to the more leisurely dining section. The design integrates takeaway and short-stay sections GRAZE CEO EXPLAINS NEW BRANDING STRATEGY Tech-led snack subscription service Graze is continuing to push its message of healthy eating, supported by new branding. New packaging was released in May, but the company said today that it aims to challenge the negative perceptions around snacking and drive additional healthier products to market as part of a wider brandingstrategy.
COMMENT: THE SIX ELEMENTS OF APPEASING MODERN SHOPPERS They don’t shop channels, but the retailer or brand, from whom they are constantly demanding more. While we are entering the “new normal”, the principles of retailing – great products, superior service and compelling curation – remain. If modern shoppers are to be appeased, a customer-centric approach, with solutions built aroundhow
MARKUS RIMMER
UK retailers search for new growth formula. Accenture Strategy takes a look at how retailers can futureproof themselves and adapt to their changing environments ONLINE FOOD AND GROCERY SALES TO JUMP 163% BY 2023, SAYS Training and research charity IGD, in association with The Consumer Goods Forum, has predicted that online sales of food and grocery items will increase by 163% between now and 2023. Asia-Pacific’s online grocery market will expand by 196% in that time, it said, adding $198 billion in value, while North America’s is expected to grow by 152% HOW OASIS DRIVES ONLINE CONVERSION USING SOCIAL PROOF Oasis products with social proof messaging see a 4.57% uplift in conversion. This incremental revenue allowed Price and his team to roll out the technology from a 50% test group of customers to 100%. “It’s been overwhelmingly positive across all devices,” he notes. Oasis has also been the first retailer to try out Taggstar’slatest
DESIGN SHOWCASE: BETTERLIFE FROM LLOYDS PHARMACY LLloyds Pharmacy has opened its first standalone store dedicated to independent living products. Betterlife from Lloyds Pharmacy stocks a broad range of products designed to help those with limited mobility and other health problems to remain as independent as possible.. Part of the Celesio group, Lloyds Pharmacy is reversing the ‘bricks to clicks’ trend with the store opening in Leeds. SAINSBURY'S UNVEILS NEW SMARTSHOP APP FEATURES UK grocer Sainsbury’s has announced a range of new features for its Smartshop app, which it says will help consumers speed up the Christmas shopping process in its supermarkets. In an email to customers, the retailer said that the newly refreshed mobile offering includes in-app shopping lists, and a feature which means it rememberswhat has
SUPERMARKETS ENJOY DOUBLING OF ONLINE GROCERY SALES IN According to data from Barclaycard, online sales grew by an impressive 105.9%, which along with the 25.7% increase in spending within supermarkets – the sharpest rise since the start of the year – provided some positive numbers for the industry. The re-opening of non-essential shops clearly contributed to the improvement in spendinglevels
NEW LOCKDOWN MEASURES SEE PARTS OF ENGLAND CLOSE PUBS New restrictions in certain parts of England will force pubs and bars not serving food to close in a bid to tackle escalating cases of Covid-19. The restrictions are part of the government’s new three-tier lockdown plan which will see Liverpool City Region classified as high-risk and will force the closure of pubs, bars, leisure centres, gyms #NRF2020: CLEAN DATA IS ABSOLUTELY VITAL TO GAINING Speaking at Retail’s Big Show, organised by the National Retail Federation (NRF), Jeff Weiser, chief marketing officer at Shopify, said it is paramount both that the quality of the data is good and that it is in a clean format: “People overstate the analysis element with data and underestimate the plumbing. The data plumbing is just as COVID-19: DIXONS CARPHONE REPORTS SURGE IN DEMAND FOR James Coker Reporter, Essential Retail. Dixons Carphone has seen a 35% increase in sales of its electrical items in the three weeks leading up to 21 March, the retailer revealed in a trading update published today. The figures, which relate to the UK and Ireland, reflects a period in which people have been preparing to work from home andensure
COVID-19: SAINSBURY'S INTRODUCES NEW SAFETY SCREENS AT UK grocer Sainsbury’s is set to install new safety screens between checkouts as it looks to speed up consumers’ shopping time during the Covid-19 coronavirus crisis.. The new screens are intended to heighten customer and employee safety at the point of sale, and they will be introduced to 150 of the retailer’s busiest supermarketsacross the UK.
CUSTOMER NEEDS VS OMNICHANNEL The focus shouldn’t be on ‘omni’ or even the type of channel, rather as much as it should be on standing out and being relevant where your customer needs you to be. Omnichannel risks delivering the same customer experience across all channels, rather than tailoring each experience to align with the customer behaviour based on the NEW LOOK RAIDS ARGOS FOR NEW DIGITAL DIRECTOR Corbin, who has been at Argos since 2011, and who was promoted from his position as head of digital trading in 2018 – will oversee the eCommerce and digital teams at New Look in a newly created digital director role. He is set to start at New Look on 23 March. New Look currently operates with a head of eCommerce trdaing, and a head ofdigital.
WHY AMAZON AND LUXURY AREN’T YET HAPPY BEDFELLOWS Would you purchase a pair of Louboutins from the same place that you buy, let’s say, cleaning products? How about an IWC watch on the same order as a replacement iPhone cable? Or a Burberry scarf to arrive with your groceries? Most would say no, though Amazon would hope otherwise. That’s not to say that the eCommerce giant has a renewed focus on luxury – it has largely steered FIREBOX CELEBRATES 21 YEARS WITH SHIFT IN TECHNOLOGY FOCUS Online retailing pioneer Firebox recently celebrated its 21st anniversary with the decision to move away from relying wholly on in-house technology solutions as it recognises out-of-the-box solutions will enable it to experiment more easily.. Tom Boardman, co-founder of lifestyle retailer Firebox, has headed up its technology function since day one and is excited by the prospect of making this ESSENTIAL RETAIL & RETAIL DESIGN WORLD'S 2018 ROUND UP Essential Retail & Retail Design World's 2018 Round Up. Essential Retail and Retail Design World sit down with a mulled wine (or two) to discuss their favourite retail stories of the year and their predictions for 2019. Join editors Caroline Baldwin and Matthew Valentine for their Christmas webinar on the 14 December 2018 todiscover:
HOW RETAILERS CAN WORK WITH START-UPS You only have to attend the latest technology conference to know that the retail industry is brimming with innovative ideas and technologies. As the sector gets ever more competitive, retailers are having to think differently about how they solve their digitaldilemmas.
JOINT WINNERS FOR PIZZA EXPRESS CATEGORY AT RETAILEXPO Joint winners. Ashna Butt, Living Kitchen - Middlesex University. The Living Kitchen, by Ashna Butt. The judges loved the humanistic aspect of this entry, based on coming together around a table. The pizza maker is the 'hero', adding a touch of theatre to the more leisurely dining section. The design integrates takeaway and short-stay sections NEXT STEPS FOR CLOTHING RETAILER Clothing business Next’s full-year results perfectly highlight the challenges that established retailers face in balancing the ongoing decline of a large stores portfolio alongside the handling of a growing online division.. While sales at its stores business declined by 7.9% for the year to end-January 2018, its online Directory operation grew by 9.2%. SHELL TRIALS IBM’S INSTANT CHECKOUT Shell is the first retailer to have trialled a new checkout solution from IBM which hopes to rival Amazon Go, removing the frustrating ‘unexplained item in the bagging area’ alert many self-service customers face today.. After a six week trial with selected customers at its Holloway Road store in North London, Shell plans to refine the technology and hopefully roll it out to a store for DESIGN SHOWCASE: BETTERLIFE FROM LLOYDS PHARMACY LLloyds Pharmacy has opened its first standalone store dedicated to independent living products. Betterlife from Lloyds Pharmacy stocks a broad range of products designed to help those with limited mobility and other health problems to remain as independent as possible.. Part of the Celesio group, Lloyds Pharmacy is reversing the ‘bricks to clicks’ trend with the store opening in Leeds. CUSTOMER NEEDS VS OMNICHANNEL The focus shouldn’t be on ‘omni’ or even the type of channel, rather as much as it should be on standing out and being relevant where your customer needs you to be. Omnichannel risks delivering the same customer experience across all channels, rather than tailoring each experience to align with the customer behaviour based on the FIREBOX CELEBRATES 21 YEARS WITH SHIFT IN TECHNOLOGY FOCUS Online retailing pioneer Firebox recently celebrated its 21st anniversary with the decision to move away from relying wholly on in-house technology solutions as it recognises out-of-the-box solutions will enable it to experiment more easily.. Tom Boardman, co-founder of lifestyle retailer Firebox, has headed up its technology function since day one and is excited by the prospect of making this INSIDE JD.COM’S DRONE STRATEGY 150,000 employees at JD.com, 50% of which work in logistics. 200 employees work on the drone programme. $55.7 billion JD.com made in revenues in 2017. 1,000 drones have been ordered by undisclosed retailer which will be completed by 2021. 2,000 is the number of large-scale drones JD.com wants to have built within the next threeyears.
GRAZE CEO EXPLAINS NEW BRANDING STRATEGY Tech-led snack subscription service Graze is continuing to push its message of healthy eating, supported by new branding. New packaging was released in May, but the company said today that it aims to challenge the negative perceptions around snacking and drive additional healthier products to market as part of a wider brandingstrategy.
WYEVALE GARDEN CENTRE Wyevale Garden Centres was originally set up by Harry Williamson, a Herefordshire nurseryman and pioneer in the garden centre world, in 1932. Inspired by what he’d seen on holiday in America, Harry experimented with growing roses in reject tins from the nearest jam factory on his 5 acre rose field. This was the start of containergrown plants
HOW RETAILERS CAN WORK WITH START-UPS You only have to attend the latest technology conference to know that the retail industry is brimming with innovative ideas and technologies. As the sector gets ever more competitive, retailers are having to think differently about how they solve their digitaldilemmas.
JOINT WINNERS FOR PIZZA EXPRESS CATEGORY AT RETAILEXPO Joint winners. Ashna Butt, Living Kitchen - Middlesex University. The Living Kitchen, by Ashna Butt. The judges loved the humanistic aspect of this entry, based on coming together around a table. The pizza maker is the 'hero', adding a touch of theatre to the more leisurely dining section. The design integrates takeaway and short-stay sections NEXT STEPS FOR CLOTHING RETAILER Clothing business Next’s full-year results perfectly highlight the challenges that established retailers face in balancing the ongoing decline of a large stores portfolio alongside the handling of a growing online division.. While sales at its stores business declined by 7.9% for the year to end-January 2018, its online Directory operation grew by 9.2%. SHELL TRIALS IBM’S INSTANT CHECKOUT Shell is the first retailer to have trialled a new checkout solution from IBM which hopes to rival Amazon Go, removing the frustrating ‘unexplained item in the bagging area’ alert many self-service customers face today.. After a six week trial with selected customers at its Holloway Road store in North London, Shell plans to refine the technology and hopefully roll it out to a store for DESIGN SHOWCASE: BETTERLIFE FROM LLOYDS PHARMACY LLloyds Pharmacy has opened its first standalone store dedicated to independent living products. Betterlife from Lloyds Pharmacy stocks a broad range of products designed to help those with limited mobility and other health problems to remain as independent as possible.. Part of the Celesio group, Lloyds Pharmacy is reversing the ‘bricks to clicks’ trend with the store opening in Leeds. CUSTOMER NEEDS VS OMNICHANNEL The focus shouldn’t be on ‘omni’ or even the type of channel, rather as much as it should be on standing out and being relevant where your customer needs you to be. Omnichannel risks delivering the same customer experience across all channels, rather than tailoring each experience to align with the customer behaviour based on the FIREBOX CELEBRATES 21 YEARS WITH SHIFT IN TECHNOLOGY FOCUS Online retailing pioneer Firebox recently celebrated its 21st anniversary with the decision to move away from relying wholly on in-house technology solutions as it recognises out-of-the-box solutions will enable it to experiment more easily.. Tom Boardman, co-founder of lifestyle retailer Firebox, has headed up its technology function since day one and is excited by the prospect of making this INSIDE JD.COM’S DRONE STRATEGY 150,000 employees at JD.com, 50% of which work in logistics. 200 employees work on the drone programme. $55.7 billion JD.com made in revenues in 2017. 1,000 drones have been ordered by undisclosed retailer which will be completed by 2021. 2,000 is the number of large-scale drones JD.com wants to have built within the next threeyears.
GRAZE CEO EXPLAINS NEW BRANDING STRATEGY Tech-led snack subscription service Graze is continuing to push its message of healthy eating, supported by new branding. New packaging was released in May, but the company said today that it aims to challenge the negative perceptions around snacking and drive additional healthier products to market as part of a wider brandingstrategy.
WYEVALE GARDEN CENTRE Wyevale Garden Centres was originally set up by Harry Williamson, a Herefordshire nurseryman and pioneer in the garden centre world, in 1932. Inspired by what he’d seen on holiday in America, Harry experimented with growing roses in reject tins from the nearest jam factory on his 5 acre rose field. This was the start of containergrown plants
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Name Owner Duration Purpose; ASP.NET_SessionId: Essential Retail: Session: This cookie is necessary for us to identify if you are logged in to the website or not and perform other essential site functions. COVID-19: ASDA TRIALS NEW TROLLEY WASHING MACHINE The machine coats trolleys in fine particles containing an antimicrobial solution, apparently leaving them clean and dry to the touch in seconds. Asda has made the move as a direct response to coronavirus crisis, as it looks to raise hygiene levels across its stores to halt the spread of Covid-19. Developed by The WasteCareGroup, the facility
NEXT STEPS FOR CLOTHING RETAILER Clothing business Next’s full-year results perfectly highlight the challenges that established retailers face in balancing the ongoing decline of a large stores portfolio alongside the handling of a growing online division.. While sales at its stores business declined by 7.9% for the year to end-January 2018, its online Directory operation grew by 9.2%. WYEVALE GARDEN CENTRE Wyevale Garden Centres was originally set up by Harry Williamson, a Herefordshire nurseryman and pioneer in the garden centre world, in 1932. Inspired by what he’d seen on holiday in America, Harry experimented with growing roses in reject tins from the nearest jam factory on his 5 acre rose field. This was the start of containergrown plants
COMMENT: THE SIX ELEMENTS OF APPEASING MODERN SHOPPERS They don’t shop channels, but the retailer or brand, from whom they are constantly demanding more. While we are entering the “new normal”, the principles of retailing – great products, superior service and compelling curation – remain. If modern shoppers are to be appeased, a customer-centric approach, with solutions built aroundhow
BIG INTERVIEW: SHELL RETAIL AND THE FUTURE OF ENERGY When you think of one of the largest retailers in the world, you wouldn’t automatically think of Shell, but this mobility services provider has 43,000 branded retail stores in almost 80 countries across the world.. And when you think of a petrol forecourt, you wouldn’t necessarily think of innovative technologies, but the world of energy is changing even more so than retail and Shell is THE HUT GROUP SIGNS £100M OF DEALS TO BUILD BRANDS The Hut Group has signed more than £100 million of partnerships from a range of beauty brands who will use its technology infrastructure to develop their D2C (direct to consumer) propositions.. The deals with the likes of Elemis, PZ Cussons Beauty and Nuxe further highlight the capability of THG and its Ingenuity platform to deliver a digital transformation to brands within the beauty category. NEW HEAD OF DESIGN FOR SHOPWORKS Matthew Valentine News writer, Essential Retail. International retail research and design company Shopworks has appointed Janet Molphy as its new head of design. Molphy will focus on consolidating and streamlining the agency’s creative offer across its offices in London, Lisbon, Moscow, Johannesburg and Shanghai. COSTA COFFEE UNVEILS MOBILE ORDER AHEAD SERVICE Costa Collect is an enhancement to the existing Costa Coffee Club loyalty programme app, according to the coffee chain, and it is launching in 111 London-based stores prior to an expected extension of the initiative in the new year. The app allows users to identify their nearest store and order any drink from Costa Coffee’s menu. PLANNING PERMISSION FOR WOKING DEVELOPMENT A mixed use development featuring 125,000 sq ft of retail floorspace has been granted planning permission in Woking, Surrey, UK. Victoria Square is a project by Bandstand Square Development, which is a joint venture between Moyallen, Woking Borough Council and Surrey County Council.. Standing to the west of the existing Wolsey Place centre, Victoria Place will be anchored by a HOW RETAILERS CAN WORK WITH START-UPS You only have to attend the latest technology conference to know that the retail industry is brimming with innovative ideas and technologies. As the sector gets ever more competitive, retailers are having to think differently about how they solve their digitaldilemmas.
JOINT WINNERS FOR PIZZA EXPRESS CATEGORY AT RETAILEXPO Joint winners. Ashna Butt, Living Kitchen - Middlesex University. The Living Kitchen, by Ashna Butt. The judges loved the humanistic aspect of this entry, based on coming together around a table. The pizza maker is the 'hero', adding a touch of theatre to the more leisurely dining section. The design integrates takeaway and short-stay sections NEXT STEPS FOR CLOTHING RETAILER Clothing business Next’s full-year results perfectly highlight the challenges that established retailers face in balancing the ongoing decline of a large stores portfolio alongside the handling of a growing online division.. While sales at its stores business declined by 7.9% for the year to end-January 2018, its online Directory operation grew by 9.2%. SHELL TRIALS IBM’S INSTANT CHECKOUT Shell is the first retailer to have trialled a new checkout solution from IBM which hopes to rival Amazon Go, removing the frustrating ‘unexplained item in the bagging area’ alert many self-service customers face today.. After a six week trial with selected customers at its Holloway Road store in North London, Shell plans to refine the technology and hopefully roll it out to a store for DESIGN SHOWCASE: BETTERLIFE FROM LLOYDS PHARMACY LLloyds Pharmacy has opened its first standalone store dedicated to independent living products. Betterlife from Lloyds Pharmacy stocks a broad range of products designed to help those with limited mobility and other health problems to remain as independent as possible.. Part of the Celesio group, Lloyds Pharmacy is reversing the ‘bricks to clicks’ trend with the store opening in Leeds. CUSTOMER NEEDS VS OMNICHANNEL The focus shouldn’t be on ‘omni’ or even the type of channel, rather as much as it should be on standing out and being relevant where your customer needs you to be. Omnichannel risks delivering the same customer experience across all channels, rather than tailoring each experience to align with the customer behaviour based on the FIREBOX CELEBRATES 21 YEARS WITH SHIFT IN TECHNOLOGY FOCUS Online retailing pioneer Firebox recently celebrated its 21st anniversary with the decision to move away from relying wholly on in-house technology solutions as it recognises out-of-the-box solutions will enable it to experiment more easily.. Tom Boardman, co-founder of lifestyle retailer Firebox, has headed up its technology function since day one and is excited by the prospect of making this INSIDE JD.COM’S DRONE STRATEGY 150,000 employees at JD.com, 50% of which work in logistics. 200 employees work on the drone programme. $55.7 billion JD.com made in revenues in 2017. 1,000 drones have been ordered by undisclosed retailer which will be completed by 2021. 2,000 is the number of large-scale drones JD.com wants to have built within the next threeyears.
GRAZE CEO EXPLAINS NEW BRANDING STRATEGY Tech-led snack subscription service Graze is continuing to push its message of healthy eating, supported by new branding. New packaging was released in May, but the company said today that it aims to challenge the negative perceptions around snacking and drive additional healthier products to market as part of a wider brandingstrategy.
WYEVALE GARDEN CENTRE Wyevale Garden Centres was originally set up by Harry Williamson, a Herefordshire nurseryman and pioneer in the garden centre world, in 1932. Inspired by what he’d seen on holiday in America, Harry experimented with growing roses in reject tins from the nearest jam factory on his 5 acre rose field. This was the start of containergrown plants
HOW RETAILERS CAN WORK WITH START-UPS You only have to attend the latest technology conference to know that the retail industry is brimming with innovative ideas and technologies. As the sector gets ever more competitive, retailers are having to think differently about how they solve their digitaldilemmas.
JOINT WINNERS FOR PIZZA EXPRESS CATEGORY AT RETAILEXPO Joint winners. Ashna Butt, Living Kitchen - Middlesex University. The Living Kitchen, by Ashna Butt. The judges loved the humanistic aspect of this entry, based on coming together around a table. The pizza maker is the 'hero', adding a touch of theatre to the more leisurely dining section. The design integrates takeaway and short-stay sections NEXT STEPS FOR CLOTHING RETAILER Clothing business Next’s full-year results perfectly highlight the challenges that established retailers face in balancing the ongoing decline of a large stores portfolio alongside the handling of a growing online division.. While sales at its stores business declined by 7.9% for the year to end-January 2018, its online Directory operation grew by 9.2%. SHELL TRIALS IBM’S INSTANT CHECKOUT Shell is the first retailer to have trialled a new checkout solution from IBM which hopes to rival Amazon Go, removing the frustrating ‘unexplained item in the bagging area’ alert many self-service customers face today.. After a six week trial with selected customers at its Holloway Road store in North London, Shell plans to refine the technology and hopefully roll it out to a store for DESIGN SHOWCASE: BETTERLIFE FROM LLOYDS PHARMACY LLloyds Pharmacy has opened its first standalone store dedicated to independent living products. Betterlife from Lloyds Pharmacy stocks a broad range of products designed to help those with limited mobility and other health problems to remain as independent as possible.. Part of the Celesio group, Lloyds Pharmacy is reversing the ‘bricks to clicks’ trend with the store opening in Leeds. CUSTOMER NEEDS VS OMNICHANNEL The focus shouldn’t be on ‘omni’ or even the type of channel, rather as much as it should be on standing out and being relevant where your customer needs you to be. Omnichannel risks delivering the same customer experience across all channels, rather than tailoring each experience to align with the customer behaviour based on the FIREBOX CELEBRATES 21 YEARS WITH SHIFT IN TECHNOLOGY FOCUS Online retailing pioneer Firebox recently celebrated its 21st anniversary with the decision to move away from relying wholly on in-house technology solutions as it recognises out-of-the-box solutions will enable it to experiment more easily.. Tom Boardman, co-founder of lifestyle retailer Firebox, has headed up its technology function since day one and is excited by the prospect of making this INSIDE JD.COM’S DRONE STRATEGY 150,000 employees at JD.com, 50% of which work in logistics. 200 employees work on the drone programme. $55.7 billion JD.com made in revenues in 2017. 1,000 drones have been ordered by undisclosed retailer which will be completed by 2021. 2,000 is the number of large-scale drones JD.com wants to have built within the next threeyears.
GRAZE CEO EXPLAINS NEW BRANDING STRATEGY Tech-led snack subscription service Graze is continuing to push its message of healthy eating, supported by new branding. New packaging was released in May, but the company said today that it aims to challenge the negative perceptions around snacking and drive additional healthier products to market as part of a wider brandingstrategy.
WYEVALE GARDEN CENTRE Wyevale Garden Centres was originally set up by Harry Williamson, a Herefordshire nurseryman and pioneer in the garden centre world, in 1932. Inspired by what he’d seen on holiday in America, Harry experimented with growing roses in reject tins from the nearest jam factory on his 5 acre rose field. This was the start of containergrown plants
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Name Owner Duration Purpose; ASP.NET_SessionId: Essential Retail: Session: This cookie is necessary for us to identify if you are logged in to the website or not and perform other essential site functions. COVID-19: ASDA TRIALS NEW TROLLEY WASHING MACHINE The machine coats trolleys in fine particles containing an antimicrobial solution, apparently leaving them clean and dry to the touch in seconds. Asda has made the move as a direct response to coronavirus crisis, as it looks to raise hygiene levels across its stores to halt the spread of Covid-19. Developed by The WasteCareGroup, the facility
NEXT STEPS FOR CLOTHING RETAILER Clothing business Next’s full-year results perfectly highlight the challenges that established retailers face in balancing the ongoing decline of a large stores portfolio alongside the handling of a growing online division.. While sales at its stores business declined by 7.9% for the year to end-January 2018, its online Directory operation grew by 9.2%. WYEVALE GARDEN CENTRE Wyevale Garden Centres was originally set up by Harry Williamson, a Herefordshire nurseryman and pioneer in the garden centre world, in 1932. Inspired by what he’d seen on holiday in America, Harry experimented with growing roses in reject tins from the nearest jam factory on his 5 acre rose field. This was the start of containergrown plants
COMMENT: THE SIX ELEMENTS OF APPEASING MODERN SHOPPERS They don’t shop channels, but the retailer or brand, from whom they are constantly demanding more. While we are entering the “new normal”, the principles of retailing – great products, superior service and compelling curation – remain. If modern shoppers are to be appeased, a customer-centric approach, with solutions built aroundhow
BIG INTERVIEW: SHELL RETAIL AND THE FUTURE OF ENERGY When you think of one of the largest retailers in the world, you wouldn’t automatically think of Shell, but this mobility services provider has 43,000 branded retail stores in almost 80 countries across the world.. And when you think of a petrol forecourt, you wouldn’t necessarily think of innovative technologies, but the world of energy is changing even more so than retail and Shell is THE HUT GROUP SIGNS £100M OF DEALS TO BUILD BRANDS The Hut Group has signed more than £100 million of partnerships from a range of beauty brands who will use its technology infrastructure to develop their D2C (direct to consumer) propositions.. The deals with the likes of Elemis, PZ Cussons Beauty and Nuxe further highlight the capability of THG and its Ingenuity platform to deliver a digital transformation to brands within the beauty category. NEW HEAD OF DESIGN FOR SHOPWORKS Matthew Valentine News writer, Essential Retail. International retail research and design company Shopworks has appointed Janet Molphy as its new head of design. Molphy will focus on consolidating and streamlining the agency’s creative offer across its offices in London, Lisbon, Moscow, Johannesburg and Shanghai. COSTA COFFEE UNVEILS MOBILE ORDER AHEAD SERVICE Costa Collect is an enhancement to the existing Costa Coffee Club loyalty programme app, according to the coffee chain, and it is launching in 111 London-based stores prior to an expected extension of the initiative in the new year. The app allows users to identify their nearest store and order any drink from Costa Coffee’s menu. PLANNING PERMISSION FOR WOKING DEVELOPMENT A mixed use development featuring 125,000 sq ft of retail floorspace has been granted planning permission in Woking, Surrey, UK. Victoria Square is a project by Bandstand Square Development, which is a joint venture between Moyallen, Woking Borough Council and Surrey County Council.. Standing to the west of the existing Wolsey Place centre, Victoria Place will be anchored by a HOW RETAILERS CAN WORK WITH START-UPS You only have to attend the latest technology conference to know that the retail industry is brimming with innovative ideas and technologies. As the sector gets ever more competitive, retailers are having to think differently about how they solve their digitaldilemmas.
SUPERMARKETS ENJOY DOUBLING OF ONLINE GROCERY SALES IN According to data from Barclaycard, online sales grew by an impressive 105.9%, which along with the 25.7% increase in spending within supermarkets – the sharpest rise since the start of the year – provided some positive numbers for the industry. The re-opening of non-essential shops clearly contributed to the improvement in spendinglevels
JOINT WINNERS FOR PIZZA EXPRESS CATEGORY AT RETAILEXPO Joint winners. Ashna Butt, Living Kitchen - Middlesex University. The Living Kitchen, by Ashna Butt. The judges loved the humanistic aspect of this entry, based on coming together around a table. The pizza maker is the 'hero', adding a touch of theatre to the more leisurely dining section. The design integrates takeaway and short-stay sections GRAZE CEO EXPLAINS NEW BRANDING STRATEGY Tech-led snack subscription service Graze is continuing to push its message of healthy eating, supported by new branding. New packaging was released in May, but the company said today that it aims to challenge the negative perceptions around snacking and drive additional healthier products to market as part of a wider brandingstrategy.
NEW HEAD OF DESIGN FOR SHOPWORKS Matthew Valentine News writer, Essential Retail. International retail research and design company Shopworks has appointed Janet Molphy as its new head of design. Molphy will focus on consolidating and streamlining the agency’s creative offer across its offices in London, Lisbon, Moscow, Johannesburg and Shanghai. AVON CEO UNDERLINES NEW DIGITAL APPROACH Avon CEO Jan Zijderveld described his company as “a high touch, high tech digital beauty company selling with a human touch” at an event in London on 21 March, as the door-to-door business continues to map out its change of direction. Representatives from the organisation have been appearing at retail industry events around the globe DESIGN SHOWCASE: BETTERLIFE FROM LLOYDS PHARMACY LLloyds Pharmacy has opened its first standalone store dedicated to independent living products. Betterlife from Lloyds Pharmacy stocks a broad range of products designed to help those with limited mobility and other health problems to remain as independent as possible.. Part of the Celesio group, Lloyds Pharmacy is reversing the ‘bricks to clicks’ trend with the store opening in Leeds. ONLINE FOOD AND GROCERY SALES TO JUMP 163% BY 2023, SAYS Training and research charity IGD, in association with The Consumer Goods Forum, has predicted that online sales of food and grocery items will increase by 163% between now and 2023. Asia-Pacific’s online grocery market will expand by 196% in that time, it said, adding $198 billion in value, while North America’s is expected to grow by 152% HOW OASIS DRIVES ONLINE CONVERSION USING SOCIAL PROOF Oasis products with social proof messaging see a 4.57% uplift in conversion. This incremental revenue allowed Price and his team to roll out the technology from a 50% test group of customers to 100%. “It’s been overwhelmingly positive across all devices,” he notes. Oasis has also been the first retailer to try out Taggstar’slatest
SAINSBURY'S UNVEILS NEW SMARTSHOP APP FEATURES UK grocer Sainsbury’s has announced a range of new features for its Smartshop app, which it says will help consumers speed up the Christmas shopping process in its supermarkets. In an email to customers, the retailer said that the newly refreshed mobile offering includes in-app shopping lists, and a feature which means it rememberswhat has
HOW RETAILERS CAN WORK WITH START-UPS You only have to attend the latest technology conference to know that the retail industry is brimming with innovative ideas and technologies. As the sector gets ever more competitive, retailers are having to think differently about how they solve their digitaldilemmas.
SUPERMARKETS ENJOY DOUBLING OF ONLINE GROCERY SALES IN According to data from Barclaycard, online sales grew by an impressive 105.9%, which along with the 25.7% increase in spending within supermarkets – the sharpest rise since the start of the year – provided some positive numbers for the industry. The re-opening of non-essential shops clearly contributed to the improvement in spendinglevels
JOINT WINNERS FOR PIZZA EXPRESS CATEGORY AT RETAILEXPO Joint winners. Ashna Butt, Living Kitchen - Middlesex University. The Living Kitchen, by Ashna Butt. The judges loved the humanistic aspect of this entry, based on coming together around a table. The pizza maker is the 'hero', adding a touch of theatre to the more leisurely dining section. The design integrates takeaway and short-stay sections GRAZE CEO EXPLAINS NEW BRANDING STRATEGY Tech-led snack subscription service Graze is continuing to push its message of healthy eating, supported by new branding. New packaging was released in May, but the company said today that it aims to challenge the negative perceptions around snacking and drive additional healthier products to market as part of a wider brandingstrategy.
NEW HEAD OF DESIGN FOR SHOPWORKS Matthew Valentine News writer, Essential Retail. International retail research and design company Shopworks has appointed Janet Molphy as its new head of design. Molphy will focus on consolidating and streamlining the agency’s creative offer across its offices in London, Lisbon, Moscow, Johannesburg and Shanghai. AVON CEO UNDERLINES NEW DIGITAL APPROACH Avon CEO Jan Zijderveld described his company as “a high touch, high tech digital beauty company selling with a human touch” at an event in London on 21 March, as the door-to-door business continues to map out its change of direction. Representatives from the organisation have been appearing at retail industry events around the globe DESIGN SHOWCASE: BETTERLIFE FROM LLOYDS PHARMACY LLloyds Pharmacy has opened its first standalone store dedicated to independent living products. Betterlife from Lloyds Pharmacy stocks a broad range of products designed to help those with limited mobility and other health problems to remain as independent as possible.. Part of the Celesio group, Lloyds Pharmacy is reversing the ‘bricks to clicks’ trend with the store opening in Leeds. ONLINE FOOD AND GROCERY SALES TO JUMP 163% BY 2023, SAYS Training and research charity IGD, in association with The Consumer Goods Forum, has predicted that online sales of food and grocery items will increase by 163% between now and 2023. Asia-Pacific’s online grocery market will expand by 196% in that time, it said, adding $198 billion in value, while North America’s is expected to grow by 152% HOW OASIS DRIVES ONLINE CONVERSION USING SOCIAL PROOF Oasis products with social proof messaging see a 4.57% uplift in conversion. This incremental revenue allowed Price and his team to roll out the technology from a 50% test group of customers to 100%. “It’s been overwhelmingly positive across all devices,” he notes. Oasis has also been the first retailer to try out Taggstar’slatest
SAINSBURY'S UNVEILS NEW SMARTSHOP APP FEATURES UK grocer Sainsbury’s has announced a range of new features for its Smartshop app, which it says will help consumers speed up the Christmas shopping process in its supermarkets. In an email to customers, the retailer said that the newly refreshed mobile offering includes in-app shopping lists, and a feature which means it rememberswhat has
SUPERMARKETS ENJOY DOUBLING OF ONLINE GROCERY SALES IN According to data from Barclaycard, online sales grew by an impressive 105.9%, which along with the 25.7% increase in spending within supermarkets – the sharpest rise since the start of the year – provided some positive numbers for the industry. The re-opening of non-essential shops clearly contributed to the improvement in spendinglevels
COVID-19: WHY IT’S NOT SHUTTERS FOR SHOPPING MALLS JUST Intu has had a difficult decade in a challenging retail environment, racking up a mountainous pile of debt and unfortunately, Covid-19 was the straw that broke the camel’s back. Even before the pandemic, consumer shopping behaviour was changing at an unprecedented pace, shifting to online but, even more importantly for companies like Intu NEW LOCKDOWN MEASURES SEE PARTS OF ENGLAND CLOSE PUBS New restrictions in certain parts of England will force pubs and bars not serving food to close in a bid to tackle escalating cases of Covid-19. The restrictions are part of the government’s new three-tier lockdown plan which will see Liverpool City Region classified as high-risk and will force the closure of pubs, bars, leisure centres, gyms COVID-19: HOTEL CHOCOLAT INVESTING IN FURTHER DIGITAL Hotel Chocolat has revealed it is fast-tracking its investment and innovation plans for its digital and subscription model, as the business’s store estate remains closed due to the Covid-19 coronavirus.. In a trading update, the confectionary retailer said closing all its stores over what is typically a lucrative Easter period for the company had a “material impact on trading”,although
COVID-19: ASDA TRIALS NEW TROLLEY WASHING MACHINE The machine coats trolleys in fine particles containing an antimicrobial solution, apparently leaving them clean and dry to the touch in seconds. Asda has made the move as a direct response to coronavirus crisis, as it looks to raise hygiene levels across its stores to halt the spread of Covid-19. Developed by The WasteCareGroup, the facility
COVID-19: SAINSBURY'S INTRODUCES NEW SAFETY SCREENS AT UK grocer Sainsbury’s is set to install new safety screens between checkouts as it looks to speed up consumers’ shopping time during the Covid-19 coronavirus crisis.. The new screens are intended to heighten customer and employee safety at the point of sale, and they will be introduced to 150 of the retailer’s busiest supermarketsacross the UK.
HOW OASIS DRIVES ONLINE CONVERSION USING SOCIAL PROOF Oasis products with social proof messaging see a 4.57% uplift in conversion. This incremental revenue allowed Price and his team to roll out the technology from a 50% test group of customers to 100%. “It’s been overwhelmingly positive across all devices,” he notes. Oasis has also been the first retailer to try out Taggstar’slatest
SAINSBURY'S LAUNCHES DELIVEROO PIZZA DELIVERY PARTNERSHIP UK grocer Sainsbury’s has announced a new tie-up with food delivery company Deliveroo. From today (22 July), the supermarket chain’s Cambridge, Selly Oak, West Hove, Pimlico and Hornsey stores will begin a trial of delivering pizzas fresh from their in-store kitchens to customer who have ordered via Deliveroo.. Sainsbury’s says it is the first time a UK supermarket has offered hot STORES CLOSURE BOMBSHELL FOR CARPHONE WAREHOUSE Dixons Carphone is to close all of its standalone physical Carphone Warehouse stores – with more than 60% of in-store staff set to lose their jobs – to reflect changes in how its customers buy technology products and services. The bombshell move will see 531 stores close. The company's mobile division is to be fully joined up with the wider TED BAKER DEPLOYS NEW SHIP FROM STORE FUNCTIONALITY Fashion brand and retailer Ted Baker is enhancing its internal systems with new ship from store functionality. The move is expected to help the business improve online product availability, as it opens up its shop estate as a distribution network for eCommerce orders. HOW RETAILERS CAN WORK WITH START-UPS You only have to attend the latest technology conference to know that the retail industry is brimming with innovative ideas and technologies. As the sector gets ever more competitive, retailers are having to think differently about how they solve their digitaldilemmas.
SUPERMARKETS ENJOY DOUBLING OF ONLINE GROCERY SALES IN According to data from Barclaycard, online sales grew by an impressive 105.9%, which along with the 25.7% increase in spending within supermarkets – the sharpest rise since the start of the year – provided some positive numbers for the industry. The re-opening of non-essential shops clearly contributed to the improvement in spendinglevels
JOINT WINNERS FOR PIZZA EXPRESS CATEGORY AT RETAILEXPO Joint winners. Ashna Butt, Living Kitchen - Middlesex University. The Living Kitchen, by Ashna Butt. The judges loved the humanistic aspect of this entry, based on coming together around a table. The pizza maker is the 'hero', adding a touch of theatre to the more leisurely dining section. The design integrates takeaway and short-stay sections GRAZE CEO EXPLAINS NEW BRANDING STRATEGY Tech-led snack subscription service Graze is continuing to push its message of healthy eating, supported by new branding. New packaging was released in May, but the company said today that it aims to challenge the negative perceptions around snacking and drive additional healthier products to market as part of a wider brandingstrategy.
NEW HEAD OF DESIGN FOR SHOPWORKS Matthew Valentine News writer, Essential Retail. International retail research and design company Shopworks has appointed Janet Molphy as its new head of design. Molphy will focus on consolidating and streamlining the agency’s creative offer across its offices in London, Lisbon, Moscow, Johannesburg and Shanghai. AVON CEO UNDERLINES NEW DIGITAL APPROACH Avon CEO Jan Zijderveld described his company as “a high touch, high tech digital beauty company selling with a human touch” at an event in London on 21 March, as the door-to-door business continues to map out its change of direction. Representatives from the organisation have been appearing at retail industry events around the globe DESIGN SHOWCASE: BETTERLIFE FROM LLOYDS PHARMACY LLloyds Pharmacy has opened its first standalone store dedicated to independent living products. Betterlife from Lloyds Pharmacy stocks a broad range of products designed to help those with limited mobility and other health problems to remain as independent as possible.. Part of the Celesio group, Lloyds Pharmacy is reversing the ‘bricks to clicks’ trend with the store opening in Leeds. ONLINE FOOD AND GROCERY SALES TO JUMP 163% BY 2023, SAYS Training and research charity IGD, in association with The Consumer Goods Forum, has predicted that online sales of food and grocery items will increase by 163% between now and 2023. Asia-Pacific’s online grocery market will expand by 196% in that time, it said, adding $198 billion in value, while North America’s is expected to grow by 152% HOW OASIS DRIVES ONLINE CONVERSION USING SOCIAL PROOF Oasis products with social proof messaging see a 4.57% uplift in conversion. This incremental revenue allowed Price and his team to roll out the technology from a 50% test group of customers to 100%. “It’s been overwhelmingly positive across all devices,” he notes. Oasis has also been the first retailer to try out Taggstar’slatest
SAINSBURY'S UNVEILS NEW SMARTSHOP APP FEATURES UK grocer Sainsbury’s has announced a range of new features for its Smartshop app, which it says will help consumers speed up the Christmas shopping process in its supermarkets. In an email to customers, the retailer said that the newly refreshed mobile offering includes in-app shopping lists, and a feature which means it rememberswhat has
HOW RETAILERS CAN WORK WITH START-UPS You only have to attend the latest technology conference to know that the retail industry is brimming with innovative ideas and technologies. As the sector gets ever more competitive, retailers are having to think differently about how they solve their digitaldilemmas.
SUPERMARKETS ENJOY DOUBLING OF ONLINE GROCERY SALES IN According to data from Barclaycard, online sales grew by an impressive 105.9%, which along with the 25.7% increase in spending within supermarkets – the sharpest rise since the start of the year – provided some positive numbers for the industry. The re-opening of non-essential shops clearly contributed to the improvement in spendinglevels
JOINT WINNERS FOR PIZZA EXPRESS CATEGORY AT RETAILEXPO Joint winners. Ashna Butt, Living Kitchen - Middlesex University. The Living Kitchen, by Ashna Butt. The judges loved the humanistic aspect of this entry, based on coming together around a table. The pizza maker is the 'hero', adding a touch of theatre to the more leisurely dining section. The design integrates takeaway and short-stay sections GRAZE CEO EXPLAINS NEW BRANDING STRATEGY Tech-led snack subscription service Graze is continuing to push its message of healthy eating, supported by new branding. New packaging was released in May, but the company said today that it aims to challenge the negative perceptions around snacking and drive additional healthier products to market as part of a wider brandingstrategy.
NEW HEAD OF DESIGN FOR SHOPWORKS Matthew Valentine News writer, Essential Retail. International retail research and design company Shopworks has appointed Janet Molphy as its new head of design. Molphy will focus on consolidating and streamlining the agency’s creative offer across its offices in London, Lisbon, Moscow, Johannesburg and Shanghai. AVON CEO UNDERLINES NEW DIGITAL APPROACH Avon CEO Jan Zijderveld described his company as “a high touch, high tech digital beauty company selling with a human touch” at an event in London on 21 March, as the door-to-door business continues to map out its change of direction. Representatives from the organisation have been appearing at retail industry events around the globe DESIGN SHOWCASE: BETTERLIFE FROM LLOYDS PHARMACY LLloyds Pharmacy has opened its first standalone store dedicated to independent living products. Betterlife from Lloyds Pharmacy stocks a broad range of products designed to help those with limited mobility and other health problems to remain as independent as possible.. Part of the Celesio group, Lloyds Pharmacy is reversing the ‘bricks to clicks’ trend with the store opening in Leeds. ONLINE FOOD AND GROCERY SALES TO JUMP 163% BY 2023, SAYS Training and research charity IGD, in association with The Consumer Goods Forum, has predicted that online sales of food and grocery items will increase by 163% between now and 2023. Asia-Pacific’s online grocery market will expand by 196% in that time, it said, adding $198 billion in value, while North America’s is expected to grow by 152% HOW OASIS DRIVES ONLINE CONVERSION USING SOCIAL PROOF Oasis products with social proof messaging see a 4.57% uplift in conversion. This incremental revenue allowed Price and his team to roll out the technology from a 50% test group of customers to 100%. “It’s been overwhelmingly positive across all devices,” he notes. Oasis has also been the first retailer to try out Taggstar’slatest
SAINSBURY'S UNVEILS NEW SMARTSHOP APP FEATURES UK grocer Sainsbury’s has announced a range of new features for its Smartshop app, which it says will help consumers speed up the Christmas shopping process in its supermarkets. In an email to customers, the retailer said that the newly refreshed mobile offering includes in-app shopping lists, and a feature which means it rememberswhat has
SUPERMARKETS ENJOY DOUBLING OF ONLINE GROCERY SALES IN According to data from Barclaycard, online sales grew by an impressive 105.9%, which along with the 25.7% increase in spending within supermarkets – the sharpest rise since the start of the year – provided some positive numbers for the industry. The re-opening of non-essential shops clearly contributed to the improvement in spendinglevels
COVID-19: WHY IT’S NOT SHUTTERS FOR SHOPPING MALLS JUST Intu has had a difficult decade in a challenging retail environment, racking up a mountainous pile of debt and unfortunately, Covid-19 was the straw that broke the camel’s back. Even before the pandemic, consumer shopping behaviour was changing at an unprecedented pace, shifting to online but, even more importantly for companies like Intu NEW LOCKDOWN MEASURES SEE PARTS OF ENGLAND CLOSE PUBS New restrictions in certain parts of England will force pubs and bars not serving food to close in a bid to tackle escalating cases of Covid-19. The restrictions are part of the government’s new three-tier lockdown plan which will see Liverpool City Region classified as high-risk and will force the closure of pubs, bars, leisure centres, gyms COVID-19: HOTEL CHOCOLAT INVESTING IN FURTHER DIGITAL Hotel Chocolat has revealed it is fast-tracking its investment and innovation plans for its digital and subscription model, as the business’s store estate remains closed due to the Covid-19 coronavirus.. In a trading update, the confectionary retailer said closing all its stores over what is typically a lucrative Easter period for the company had a “material impact on trading”,although
COVID-19: ASDA TRIALS NEW TROLLEY WASHING MACHINE The machine coats trolleys in fine particles containing an antimicrobial solution, apparently leaving them clean and dry to the touch in seconds. Asda has made the move as a direct response to coronavirus crisis, as it looks to raise hygiene levels across its stores to halt the spread of Covid-19. Developed by The WasteCareGroup, the facility
COVID-19: SAINSBURY'S INTRODUCES NEW SAFETY SCREENS AT UK grocer Sainsbury’s is set to install new safety screens between checkouts as it looks to speed up consumers’ shopping time during the Covid-19 coronavirus crisis.. The new screens are intended to heighten customer and employee safety at the point of sale, and they will be introduced to 150 of the retailer’s busiest supermarketsacross the UK.
HOW OASIS DRIVES ONLINE CONVERSION USING SOCIAL PROOF Oasis products with social proof messaging see a 4.57% uplift in conversion. This incremental revenue allowed Price and his team to roll out the technology from a 50% test group of customers to 100%. “It’s been overwhelmingly positive across all devices,” he notes. Oasis has also been the first retailer to try out Taggstar’slatest
SAINSBURY'S LAUNCHES DELIVEROO PIZZA DELIVERY PARTNERSHIP UK grocer Sainsbury’s has announced a new tie-up with food delivery company Deliveroo. From today (22 July), the supermarket chain’s Cambridge, Selly Oak, West Hove, Pimlico and Hornsey stores will begin a trial of delivering pizzas fresh from their in-store kitchens to customer who have ordered via Deliveroo.. Sainsbury’s says it is the first time a UK supermarket has offered hot STORES CLOSURE BOMBSHELL FOR CARPHONE WAREHOUSE Dixons Carphone is to close all of its standalone physical Carphone Warehouse stores – with more than 60% of in-store staff set to lose their jobs – to reflect changes in how its customers buy technology products and services. The bombshell move will see 531 stores close. The company's mobile division is to be fully joined up with the wider TED BAKER DEPLOYS NEW SHIP FROM STORE FUNCTIONALITY Fashion brand and retailer Ted Baker is enhancing its internal systems with new ship from store functionality. The move is expected to help the business improve online product availability, as it opens up its shop estate as a distribution network for eCommerce orders. HOW RETAILERS CAN WORK WITH START-UPS You only have to attend the latest technology conference to know that the retail industry is brimming with innovative ideas and technologies. As the sector gets ever more competitive, retailers are having to think differently about how they solve their digitaldilemmas.
JOINT WINNERS FOR PIZZA EXPRESS CATEGORY AT RETAILEXPO Joint winners. Ashna Butt, Living Kitchen - Middlesex University. The Living Kitchen, by Ashna Butt. The judges loved the humanistic aspect of this entry, based on coming together around a table. The pizza maker is the 'hero', adding a touch of theatre to the more leisurely dining section. The design integrates takeaway and short-stay sections #NRF2020: CLEAN DATA IS ABSOLUTELY VITAL TO GAINING Speaking at Retail’s Big Show, organised by the National Retail Federation (NRF), Jeff Weiser, chief marketing officer at Shopify, said it is paramount both that the quality of the data is good and that it is in a clean format: “People overstate the analysis element with data and underestimate the plumbing. The data plumbing is just as GRAZE CEO EXPLAINS NEW BRANDING STRATEGY Tech-led snack subscription service Graze is continuing to push its message of healthy eating, supported by new branding. New packaging was released in May, but the company said today that it aims to challenge the negative perceptions around snacking and drive additional healthier products to market as part of a wider brandingstrategy.
AVON CEO UNDERLINES NEW DIGITAL APPROACH Avon CEO Jan Zijderveld described his company as “a high touch, high tech digital beauty company selling with a human touch” at an event in London on 21 March, as the door-to-door business continues to map out its change of direction. Representatives from the organisation have been appearing at retail industry events around the globe DESIGN SHOWCASE: BETTERLIFE FROM LLOYDS PHARMACY LLloyds Pharmacy has opened its first standalone store dedicated to independent living products. Betterlife from Lloyds Pharmacy stocks a broad range of products designed to help those with limited mobility and other health problems to remain as independent as possible.. Part of the Celesio group, Lloyds Pharmacy is reversing the ‘bricks to clicks’ trend with the store opening in Leeds. NEW HEAD OF DESIGN FOR SHOPWORKS Matthew Valentine News writer, Essential Retail. International retail research and design company Shopworks has appointed Janet Molphy as its new head of design. Molphy will focus on consolidating and streamlining the agency’s creative offer across its offices in London, Lisbon, Moscow, Johannesburg and Shanghai. NEW LOOK RAIDS ARGOS FOR NEW DIGITAL DIRECTOR Corbin, who has been at Argos since 2011, and who was promoted from his position as head of digital trading in 2018 – will oversee the eCommerce and digital teams at New Look in a newly created digital director role. He is set to start at New Look on 23 March. New Look currently operates with a head of eCommerce trdaing, and a head ofdigital.
FIREBOX CELEBRATES 21 YEARS WITH SHIFT IN TECHNOLOGY FOCUS Online retailing pioneer Firebox recently celebrated its 21st anniversary with the decision to move away from relying wholly on in-house technology solutions as it recognises out-of-the-box solutions will enable it to experiment more easily.. Tom Boardman, co-founder of lifestyle retailer Firebox, has headed up its technology function since day one and is excited by the prospect of making this WHY AMAZON AND LUXURY AREN’T YET HAPPY BEDFELLOWS Would you purchase a pair of Louboutins from the same place that you buy, let’s say, cleaning products? How about an IWC watch on the same order as a replacement iPhone cable? Or a Burberry scarf to arrive with your groceries? Most would say no, though Amazon would hope otherwise. That’s not to say that the eCommerce giant has a renewed focus on luxury – it has largely steered HOW RETAILERS CAN WORK WITH START-UPS You only have to attend the latest technology conference to know that the retail industry is brimming with innovative ideas and technologies. As the sector gets ever more competitive, retailers are having to think differently about how they solve their digitaldilemmas.
JOINT WINNERS FOR PIZZA EXPRESS CATEGORY AT RETAILEXPO Joint winners. Ashna Butt, Living Kitchen - Middlesex University. The Living Kitchen, by Ashna Butt. The judges loved the humanistic aspect of this entry, based on coming together around a table. The pizza maker is the 'hero', adding a touch of theatre to the more leisurely dining section. The design integrates takeaway and short-stay sections #NRF2020: CLEAN DATA IS ABSOLUTELY VITAL TO GAINING Speaking at Retail’s Big Show, organised by the National Retail Federation (NRF), Jeff Weiser, chief marketing officer at Shopify, said it is paramount both that the quality of the data is good and that it is in a clean format: “People overstate the analysis element with data and underestimate the plumbing. The data plumbing is just as GRAZE CEO EXPLAINS NEW BRANDING STRATEGY Tech-led snack subscription service Graze is continuing to push its message of healthy eating, supported by new branding. New packaging was released in May, but the company said today that it aims to challenge the negative perceptions around snacking and drive additional healthier products to market as part of a wider brandingstrategy.
AVON CEO UNDERLINES NEW DIGITAL APPROACH Avon CEO Jan Zijderveld described his company as “a high touch, high tech digital beauty company selling with a human touch” at an event in London on 21 March, as the door-to-door business continues to map out its change of direction. Representatives from the organisation have been appearing at retail industry events around the globe DESIGN SHOWCASE: BETTERLIFE FROM LLOYDS PHARMACY LLloyds Pharmacy has opened its first standalone store dedicated to independent living products. Betterlife from Lloyds Pharmacy stocks a broad range of products designed to help those with limited mobility and other health problems to remain as independent as possible.. Part of the Celesio group, Lloyds Pharmacy is reversing the ‘bricks to clicks’ trend with the store opening in Leeds. NEW HEAD OF DESIGN FOR SHOPWORKS Matthew Valentine News writer, Essential Retail. International retail research and design company Shopworks has appointed Janet Molphy as its new head of design. Molphy will focus on consolidating and streamlining the agency’s creative offer across its offices in London, Lisbon, Moscow, Johannesburg and Shanghai. NEW LOOK RAIDS ARGOS FOR NEW DIGITAL DIRECTOR Corbin, who has been at Argos since 2011, and who was promoted from his position as head of digital trading in 2018 – will oversee the eCommerce and digital teams at New Look in a newly created digital director role. He is set to start at New Look on 23 March. New Look currently operates with a head of eCommerce trdaing, and a head ofdigital.
FIREBOX CELEBRATES 21 YEARS WITH SHIFT IN TECHNOLOGY FOCUS Online retailing pioneer Firebox recently celebrated its 21st anniversary with the decision to move away from relying wholly on in-house technology solutions as it recognises out-of-the-box solutions will enable it to experiment more easily.. Tom Boardman, co-founder of lifestyle retailer Firebox, has headed up its technology function since day one and is excited by the prospect of making this WHY AMAZON AND LUXURY AREN’T YET HAPPY BEDFELLOWS Would you purchase a pair of Louboutins from the same place that you buy, let’s say, cleaning products? How about an IWC watch on the same order as a replacement iPhone cable? Or a Burberry scarf to arrive with your groceries? Most would say no, though Amazon would hope otherwise. That’s not to say that the eCommerce giant has a renewed focus on luxury – it has largely steered SHIFT TO ECOMMERCE CONTINUES DESPITE PHYSICAL STORE Online retail sales increased 41.3% year-on-year in the week commencing 14 June, when non-essential retail stores began reopening, according to the latest IMRG Capgemini Online Retail index. This represents the second strongest year-on-year growth rate measured by the index since lockdown measures were introduced. eCommerce sales also increased by 1.8% week-on-week over this period. COVID-19: WHY IT’S NOT SHUTTERS FOR SHOPPING MALLS JUST Intu has had a difficult decade in a challenging retail environment, racking up a mountainous pile of debt and unfortunately, Covid-19 was the straw that broke the camel’s back. Even before the pandemic, consumer shopping behaviour was changing at an unprecedented pace, shifting to online but, even more importantly for companies like Intu #NRF2020: CLEAN DATA IS ABSOLUTELY VITAL TO GAINING Speaking at Retail’s Big Show, organised by the National Retail Federation (NRF), Jeff Weiser, chief marketing officer at Shopify, said it is paramount both that the quality of the data is good and that it is in a clean format: “People overstate the analysis element with data and underestimate the plumbing. The data plumbing is just as USE DATA BUT ALWAYS REMAIN SCEPTICAL, SAYS DR HANNAH FRY Retailers and the retail community were treated to a deep dive into data during the opening keynote session on day two (30 April) of the RetailEXPO virtual conference.. Dr Hannah Fry, associate professor at University College London, and celebrity mathematician on programme's such as BBC 6Music’s Breakfast Show feature 'The Maths of Life', urged retailers to use data but remain sceptical of it. NAVIGATING THE ‘CHILD LOCKS’ OF ONLINE RETAIL With statistics from Mintel showing that seven out of 10 children spend money online and with children increasingly growing up with the internet, many retailers operating online will undoubtedly have children among their customers. But what is the legal position for eCommerce businesses that transact with youngsters? Enforcing a contract against a child AMAZON FRESH ADDED TO PRIME MEMBERSHIP BENEFITS Online titan Amazon announced today (28 July) that its Amazon Fresh grocery proposition is now available to customers signed up to its Prime membership service across south-east England. In a move that has been long mooted and which is predicted to shake up the UK grocery sector, Amazon Prime UK customers can now receive free and fast online TED BAKER DEPLOYS NEW SHIP FROM STORE FUNCTIONALITY Ben Sillitoe News Writer , Essential Retail. Fashion brand and retailer Ted Baker is enhancing its internal systems with new ship from store functionality. The move is expected to help the business improve online product availability, as it opens up its shop estate as a distribution network for eCommerce orders. M&S SUFFERS WEEKEND ECOMMERCE BLUES Marks and Spencer’s website crashed on Saturday, with shoppers being confronted with the message: ‘Please bear with us. We’re working hard to be back online as soon as possible’. The retailer got things back up and running on Saturday afternoon, blaming the incident on complications from planned maintenance work on Friday night. INTERACTIVE WINDOWS FROM TED BAKER Matthew Valentine News writer, Essential Retail. Ted Baker has introduced a series of interactive store windows at its Regent Street store in London, as part of a ‘Keeping up with the Bakers’ campaign. Developed by Nexus Interactive Arts, the windows encourage passers-by to immerse themselves in the world of the fictional Bakerfamily.
YODEL PROMOTES HELEN MARSHALL TO CIO UK parcel carrier Yodel has promoted Helen Marshall from her role as IT director to CIO. The delivery company's former director of IT services & operations, and director of technology transformation, has been an integral part of Yodel’s digital development over recentyears.
SHIFT TO ECOMMERCE CONTINUES DESPITE PHYSICAL STORE Online retail sales increased 41.3% year-on-year in the week commencing 14 June, when non-essential retail stores began reopening, according to the latest IMRG Capgemini Online Retail index. This represents the second strongest year-on-year growth rate measured by the index since lockdown measures were introduced. eCommerce sales also increased by 1.8% week-on-week over this period. HOW RETAILERS CAN WORK WITH START-UPS You only have to attend the latest technology conference to know that the retail industry is brimming with innovative ideas and technologies. As the sector gets ever more competitive, retailers are having to think differently about how they solve their digitaldilemmas.
JOINT WINNERS FOR PIZZA EXPRESS CATEGORY AT RETAILEXPO The judges loved the humanistic aspect of this entry, based on coming together around a table. The pizza maker is the 'hero', adding a touch of theatre to the more leisurely dining section. NEW HEAD OF DESIGN FOR SHOPWORKS International retail research and design company Shopworks has appointed Janet Molphy as its new head of design.. Molphy will focus on consolidating and streamlining the agency’s creative offer across its offices in London, Lisbon, Moscow, Johannesburg and Shanghai. GRAZE CEO EXPLAINS NEW BRANDING STRATEGY Tech-led snack subscription service Graze is continuing to push its message of healthy eating, supported by new branding. New packaging was released in May, but the company said today that it aims to challenge the negative perceptions around snacking and drive additional healthier products to market as part of a wider brandingstrategy.
DESIGN SHOWCASE: BETTERLIFE FROM LLOYDS PHARMACY LLloyds Pharmacy has opened its first standalone store dedicated to independent living products. Betterlife from Lloyds Pharmacy stocks a broad range of products designed to help those with limited mobility and other health problems to remain as independent as possible.. Part of the Celesio group, Lloyds Pharmacy is reversing the ‘bricks to clicks’ trend with the store opening in Leeds. AVON CEO UNDERLINES NEW DIGITAL APPROACH Avon CEO Jan Zijderveld described his company as “a high touch, high tech digital beauty company selling with a human touch” at an event in London on 21 March, as the door-to-door business continues to map out its change of direction. NEW LOOK RAIDS ARGOS FOR NEW DIGITAL DIRECTOR Fashion retailer New Look has poached head of eCommerce at Argos, Chris Corbin, to lead its digital department. Corbin, who has been at Argos since 2011, and who was promoted from his position as head of digital trading in 2018 – will oversee the eCommerce and digital teams at New Look in a newly created digital director role. WHY AMAZON AND LUXURY AREN’T YET HAPPY BEDFELLOWS Would you purchase a pair of Louboutins from the same place that you buy, let’s say, cleaning products? How about an IWC watch on the same order as a replacement iPhone cable? Or a Burberry scarf to arrive with your groceries? Most would say no, though Amazon would hope otherwise. That’s not to say that the eCommerce giant has a renewed focus on luxury – it has largely steered INTERVIEW: NETWORK RAIL DIRECTOR OF RETAIL HAMISH KIERNAN Modern UK train stations would be almost unrecognisable to the commuters of a generation ago. The last decade has seen huge advances in the retail and catering offers at these locations, with some now rivalling shopping centres with the variety of products and serviceson sale.
SHIFT TO ECOMMERCE CONTINUES DESPITE PHYSICAL STORE Online retail sales increased 41.3% year-on-year in the week commencing 14 June, when non-essential retail stores began reopening, according to the latest IMRG Capgemini Online Retail index. This represents the second strongest year-on-year growth rate measured by the index since lockdown measures were introduced. eCommerce sales also increased by 1.8% week-on-week over this period. HOW RETAILERS CAN WORK WITH START-UPS You only have to attend the latest technology conference to know that the retail industry is brimming with innovative ideas and technologies. As the sector gets ever more competitive, retailers are having to think differently about how they solve their digitaldilemmas.
JOINT WINNERS FOR PIZZA EXPRESS CATEGORY AT RETAILEXPO The judges loved the humanistic aspect of this entry, based on coming together around a table. The pizza maker is the 'hero', adding a touch of theatre to the more leisurely dining section. NEW HEAD OF DESIGN FOR SHOPWORKS International retail research and design company Shopworks has appointed Janet Molphy as its new head of design.. Molphy will focus on consolidating and streamlining the agency’s creative offer across its offices in London, Lisbon, Moscow, Johannesburg and Shanghai. GRAZE CEO EXPLAINS NEW BRANDING STRATEGY Tech-led snack subscription service Graze is continuing to push its message of healthy eating, supported by new branding. New packaging was released in May, but the company said today that it aims to challenge the negative perceptions around snacking and drive additional healthier products to market as part of a wider brandingstrategy.
DESIGN SHOWCASE: BETTERLIFE FROM LLOYDS PHARMACY LLloyds Pharmacy has opened its first standalone store dedicated to independent living products. Betterlife from Lloyds Pharmacy stocks a broad range of products designed to help those with limited mobility and other health problems to remain as independent as possible.. Part of the Celesio group, Lloyds Pharmacy is reversing the ‘bricks to clicks’ trend with the store opening in Leeds. AVON CEO UNDERLINES NEW DIGITAL APPROACH Avon CEO Jan Zijderveld described his company as “a high touch, high tech digital beauty company selling with a human touch” at an event in London on 21 March, as the door-to-door business continues to map out its change of direction. NEW LOOK RAIDS ARGOS FOR NEW DIGITAL DIRECTOR Fashion retailer New Look has poached head of eCommerce at Argos, Chris Corbin, to lead its digital department. Corbin, who has been at Argos since 2011, and who was promoted from his position as head of digital trading in 2018 – will oversee the eCommerce and digital teams at New Look in a newly created digital director role. WHY AMAZON AND LUXURY AREN’T YET HAPPY BEDFELLOWS Would you purchase a pair of Louboutins from the same place that you buy, let’s say, cleaning products? How about an IWC watch on the same order as a replacement iPhone cable? Or a Burberry scarf to arrive with your groceries? Most would say no, though Amazon would hope otherwise. That’s not to say that the eCommerce giant has a renewed focus on luxury – it has largely steered INTERVIEW: NETWORK RAIL DIRECTOR OF RETAIL HAMISH KIERNAN Modern UK train stations would be almost unrecognisable to the commuters of a generation ago. The last decade has seen huge advances in the retail and catering offers at these locations, with some now rivalling shopping centres with the variety of products and serviceson sale.
SHIFT TO ECOMMERCE CONTINUES DESPITE PHYSICAL STORE Online retail sales increased 41.3% year-on-year in the week commencing 14 June, when non-essential retail stores began reopening, according to the latest IMRG Capgemini Online Retail index. This represents the second strongest year-on-year growth rate measured by the index since lockdown measures were introduced. eCommerce sales also increased by 1.8% week-on-week over this period. COVID-19: WHY IT’S NOT SHUTTERS FOR SHOPPING MALLS JUST The impact of the recent news that shopping centre giant Intu crashed into administration, leaving thousands of shops and livelihoods on the line, cannot be underestimated.Whilst it was no secret that it was on the brink of collapse – Intu is the UK’s largest shopping centre owner with some of Europe’s most popular retail destinations to its name, including the Trafford Centre in #NRF2020: CLEAN DATA IS ABSOLUTELY VITAL TO GAINING All retailers have masses of data and are increasingly using it for gaining insights but they can often overlook the value of investing in the infrastructure that ensures they are using clean data. USE DATA BUT ALWAYS REMAIN SCEPTICAL, SAYS DR HANNAH FRY Retailers and the retail community were treated to a deep dive into data during the opening keynote session on day two (30 April) of the RetailEXPO virtual conference.. Dr Hannah Fry, associate professor at University College London, and celebrity mathematician on programme's such as BBC 6Music’s Breakfast Show feature 'The Maths of Life', urged retailers to use data but remain sceptical of it. NEW LOOK RAIDS ARGOS FOR NEW DIGITAL DIRECTOR Fashion retailer New Look has poached head of eCommerce at Argos, Chris Corbin, to lead its digital department. Corbin, who has been at Argos since 2011, and who was promoted from his position as head of digital trading in 2018 – will oversee the eCommerce and digital teams at New Look in a newly created digital director role. NAVIGATING THE ‘CHILD LOCKS’ OF ONLINE RETAIL With statistics from Mintel showing that seven out of 10 children spend money online and with children increasingly growing up with the internet, many retailers operating online will undoubtedly have children among their customers. But what is the legal position for eCommerce businesses that transact with youngsters? Enforcing a contract against a child AMAZON FRESH ADDED TO PRIME MEMBERSHIP BENEFITS Online titan Amazon announced today (28 July) that its Amazon Fresh grocery proposition is now available to customers signed up to its Prime membership service across south-east England. M&S SUFFERS WEEKEND ECOMMERCE BLUES Marks and Spencer’s website crashed on Saturday, with shoppers being confronted with the message: ‘Please bear with us. We’re working hard to be back online as soon as possible’. The retailer got things back up and running on Saturday afternoon, blaming the incident on complications from planned maintenance work on Friday night. INTERACTIVE WINDOWS FROM TED BAKER Ted Baker has introduced a series of interactive store windows at its Regent Street store in London, as part of a ‘Keeping up with theBakers’ campaign.
YODEL PROMOTES HELEN MARSHALL TO CIO UK parcel carrier Yodel has promoted Helen Marshall from her role as IT director to CIO. The delivery company's former director of IT services & operations, and director of technology transformation, has been an integral part of Yodel’s digital development over recentyears.
SHIFT TO ECOMMERCE CONTINUES DESPITE PHYSICAL STORE Online retail sales increased 41.3% year-on-year in the week commencing 14 June, when non-essential retail stores began reopening, according to the latest IMRG Capgemini Online Retail index. This represents the second strongest year-on-year growth rate measured by the index since lockdown measures were introduced. eCommerce sales also increased by 1.8% week-on-week over this period. HOW RETAILERS CAN WORK WITH START-UPS You only have to attend the latest technology conference to know that the retail industry is brimming with innovative ideas and technologies. As the sector gets ever more competitive, retailers are having to think differently about how they solve their digitaldilemmas.
JOINT WINNERS FOR PIZZA EXPRESS CATEGORY AT RETAILEXPO The judges loved the humanistic aspect of this entry, based on coming together around a table. The pizza maker is the 'hero', adding a touch of theatre to the more leisurely dining section. NEW HEAD OF DESIGN FOR SHOPWORKS International retail research and design company Shopworks has appointed Janet Molphy as its new head of design.. Molphy will focus on consolidating and streamlining the agency’s creative offer across its offices in London, Lisbon, Moscow, Johannesburg and Shanghai. GRAZE CEO EXPLAINS NEW BRANDING STRATEGY Tech-led snack subscription service Graze is continuing to push its message of healthy eating, supported by new branding. New packaging was released in May, but the company said today that it aims to challenge the negative perceptions around snacking and drive additional healthier products to market as part of a wider brandingstrategy.
DESIGN SHOWCASE: BETTERLIFE FROM LLOYDS PHARMACY LLloyds Pharmacy has opened its first standalone store dedicated to independent living products. Betterlife from Lloyds Pharmacy stocks a broad range of products designed to help those with limited mobility and other health problems to remain as independent as possible.. Part of the Celesio group, Lloyds Pharmacy is reversing the ‘bricks to clicks’ trend with the store opening in Leeds. AVON CEO UNDERLINES NEW DIGITAL APPROACH Avon CEO Jan Zijderveld described his company as “a high touch, high tech digital beauty company selling with a human touch” at an event in London on 21 March, as the door-to-door business continues to map out its change of direction. NEW LOOK RAIDS ARGOS FOR NEW DIGITAL DIRECTOR Fashion retailer New Look has poached head of eCommerce at Argos, Chris Corbin, to lead its digital department. Corbin, who has been at Argos since 2011, and who was promoted from his position as head of digital trading in 2018 – will oversee the eCommerce and digital teams at New Look in a newly created digital director role. WHY AMAZON AND LUXURY AREN’T YET HAPPY BEDFELLOWS Would you purchase a pair of Louboutins from the same place that you buy, let’s say, cleaning products? How about an IWC watch on the same order as a replacement iPhone cable? Or a Burberry scarf to arrive with your groceries? Most would say no, though Amazon would hope otherwise. That’s not to say that the eCommerce giant has a renewed focus on luxury – it has largely steered INTERVIEW: NETWORK RAIL DIRECTOR OF RETAIL HAMISH KIERNAN Modern UK train stations would be almost unrecognisable to the commuters of a generation ago. The last decade has seen huge advances in the retail and catering offers at these locations, with some now rivalling shopping centres with the variety of products and serviceson sale.
SHIFT TO ECOMMERCE CONTINUES DESPITE PHYSICAL STORE Online retail sales increased 41.3% year-on-year in the week commencing 14 June, when non-essential retail stores began reopening, according to the latest IMRG Capgemini Online Retail index. This represents the second strongest year-on-year growth rate measured by the index since lockdown measures were introduced. eCommerce sales also increased by 1.8% week-on-week over this period. HOW RETAILERS CAN WORK WITH START-UPS You only have to attend the latest technology conference to know that the retail industry is brimming with innovative ideas and technologies. As the sector gets ever more competitive, retailers are having to think differently about how they solve their digitaldilemmas.
JOINT WINNERS FOR PIZZA EXPRESS CATEGORY AT RETAILEXPO The judges loved the humanistic aspect of this entry, based on coming together around a table. The pizza maker is the 'hero', adding a touch of theatre to the more leisurely dining section. NEW HEAD OF DESIGN FOR SHOPWORKS International retail research and design company Shopworks has appointed Janet Molphy as its new head of design.. Molphy will focus on consolidating and streamlining the agency’s creative offer across its offices in London, Lisbon, Moscow, Johannesburg and Shanghai. GRAZE CEO EXPLAINS NEW BRANDING STRATEGY Tech-led snack subscription service Graze is continuing to push its message of healthy eating, supported by new branding. New packaging was released in May, but the company said today that it aims to challenge the negative perceptions around snacking and drive additional healthier products to market as part of a wider brandingstrategy.
DESIGN SHOWCASE: BETTERLIFE FROM LLOYDS PHARMACY LLloyds Pharmacy has opened its first standalone store dedicated to independent living products. Betterlife from Lloyds Pharmacy stocks a broad range of products designed to help those with limited mobility and other health problems to remain as independent as possible.. Part of the Celesio group, Lloyds Pharmacy is reversing the ‘bricks to clicks’ trend with the store opening in Leeds. AVON CEO UNDERLINES NEW DIGITAL APPROACH Avon CEO Jan Zijderveld described his company as “a high touch, high tech digital beauty company selling with a human touch” at an event in London on 21 March, as the door-to-door business continues to map out its change of direction. NEW LOOK RAIDS ARGOS FOR NEW DIGITAL DIRECTOR Fashion retailer New Look has poached head of eCommerce at Argos, Chris Corbin, to lead its digital department. Corbin, who has been at Argos since 2011, and who was promoted from his position as head of digital trading in 2018 – will oversee the eCommerce and digital teams at New Look in a newly created digital director role. WHY AMAZON AND LUXURY AREN’T YET HAPPY BEDFELLOWS Would you purchase a pair of Louboutins from the same place that you buy, let’s say, cleaning products? How about an IWC watch on the same order as a replacement iPhone cable? Or a Burberry scarf to arrive with your groceries? Most would say no, though Amazon would hope otherwise. That’s not to say that the eCommerce giant has a renewed focus on luxury – it has largely steered INTERVIEW: NETWORK RAIL DIRECTOR OF RETAIL HAMISH KIERNAN Modern UK train stations would be almost unrecognisable to the commuters of a generation ago. The last decade has seen huge advances in the retail and catering offers at these locations, with some now rivalling shopping centres with the variety of products and serviceson sale.
SHIFT TO ECOMMERCE CONTINUES DESPITE PHYSICAL STORE Online retail sales increased 41.3% year-on-year in the week commencing 14 June, when non-essential retail stores began reopening, according to the latest IMRG Capgemini Online Retail index. This represents the second strongest year-on-year growth rate measured by the index since lockdown measures were introduced. eCommerce sales also increased by 1.8% week-on-week over this period. COVID-19: WHY IT’S NOT SHUTTERS FOR SHOPPING MALLS JUST The impact of the recent news that shopping centre giant Intu crashed into administration, leaving thousands of shops and livelihoods on the line, cannot be underestimated.Whilst it was no secret that it was on the brink of collapse – Intu is the UK’s largest shopping centre owner with some of Europe’s most popular retail destinations to its name, including the Trafford Centre in #NRF2020: CLEAN DATA IS ABSOLUTELY VITAL TO GAINING All retailers have masses of data and are increasingly using it for gaining insights but they can often overlook the value of investing in the infrastructure that ensures they are using clean data. USE DATA BUT ALWAYS REMAIN SCEPTICAL, SAYS DR HANNAH FRY Retailers and the retail community were treated to a deep dive into data during the opening keynote session on day two (30 April) of the RetailEXPO virtual conference.. Dr Hannah Fry, associate professor at University College London, and celebrity mathematician on programme's such as BBC 6Music’s Breakfast Show feature 'The Maths of Life', urged retailers to use data but remain sceptical of it. NEW LOOK RAIDS ARGOS FOR NEW DIGITAL DIRECTOR Fashion retailer New Look has poached head of eCommerce at Argos, Chris Corbin, to lead its digital department. Corbin, who has been at Argos since 2011, and who was promoted from his position as head of digital trading in 2018 – will oversee the eCommerce and digital teams at New Look in a newly created digital director role. NAVIGATING THE ‘CHILD LOCKS’ OF ONLINE RETAIL With statistics from Mintel showing that seven out of 10 children spend money online and with children increasingly growing up with the internet, many retailers operating online will undoubtedly have children among their customers. But what is the legal position for eCommerce businesses that transact with youngsters? Enforcing a contract against a child AMAZON FRESH ADDED TO PRIME MEMBERSHIP BENEFITS Online titan Amazon announced today (28 July) that its Amazon Fresh grocery proposition is now available to customers signed up to its Prime membership service across south-east England. M&S SUFFERS WEEKEND ECOMMERCE BLUES Marks and Spencer’s website crashed on Saturday, with shoppers being confronted with the message: ‘Please bear with us. We’re working hard to be back online as soon as possible’. The retailer got things back up and running on Saturday afternoon, blaming the incident on complications from planned maintenance work on Friday night. INTERACTIVE WINDOWS FROM TED BAKER Ted Baker has introduced a series of interactive store windows at its Regent Street store in London, as part of a ‘Keeping up with theBakers’ campaign.
YODEL PROMOTES HELEN MARSHALL TO CIO UK parcel carrier Yodel has promoted Helen Marshall from her role as IT director to CIO. The delivery company's former director of IT services & operations, and director of technology transformation, has been an integral part of Yodel’s digital development over recentyears.
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25 Mar 20 News
COVID-19: GROCERS EXPERIENCE 22% HIKE IN SALES AS RESULT OFSTOCKPILING
25 Mar 20 News
COVID-19: WHITE STUFF IMPLEMENTS NEW WAREHOUSE SHIFT SYSTEM23 Mar 20 News
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COVID-19: WORSE TO COME, SAYS CACI REPORT AS RETAIL FOOTFALL PLUMMETS24 Mar 20 News
COVID-19: CONTACTLESS LIMIT RAISED FROM £30 TO £4524 Mar 20 Feature
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COVID-19 CRISIS: DAILY RETAIL UPDATE24 Mar 20 Comment
WELCOME TO LOPSIDED RETAIL: ONLINE SALES AND THE CORONAVIRUS__
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25 Mar 2020 News
COVID-19: FENWICK CLOSES ITS DOORS BOTH IN STORE AND ONLINE25 Mar 2020 NEWS
COVID-19: WHITE STUFF IMPLEMENTS NEW WAREHOUSE SHIFT SYSTEM White Stuff adopts new shift system in its Leicester warehouse, as retailers around the UK adapt to the rising coronavirus crisis.25 Mar 2020 News
COVID-19: GROCERS EXPERIENCE 22% HIKE IN SALES AS RESULT OFSTOCKPILING
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COVID-19: COMPETITION LAW RELAXED ALLOWING GROCERS TO SHARE DATA ANDDELIVERY
4
20 Mar 2020 NEWS
IMRG: UK ONLINE SALES FALL IN FEBRUARY5
19 Mar 2020 NEWS
COVID-19: JOHN LEWIS EXPLORES DIGITAL SERVICES TO TACKLE LONELINESS DURING SELF ISOLATION6
18 Mar 2020 NEWS
COVID-19: TESCO, SAINSBURY'S, ASDA UNVEIL MORE IN-STORE AND ONLINECHANGES
1
23 Mar 2020 NEWS
COVID-19: BOOTS TO CLOSE BEAUTY AND FRAGRANCE COUNTERS2
23 Mar 2020 NEWS
COVID-19: BORIS JOHNSON ENFORCES NON-ESSENTIAL SHOPS TO CLOSE AMID UKLOCKDOWN
3
20 Mar 2020 FEATURE
COVID-19 CRISIS: DAILY RETAIL UPDATE4
23 Mar 2020 NEWS
COVID-19: MORRISONS INSTALLS PLASTIC SCREENS TO PROTECT IN-STORECASHIERS
5
18 Mar 2020 NEWS
COVID-19: TESCO, SAINSBURY'S, ASDA UNVEIL MORE IN-STORE AND ONLINECHANGES
6
24 Mar 2020 FEATURE
RETAIL TIPS FOR HOME WORKING1
25 Mar 2020 NEWS
COVID-19: FENWICK CLOSES ITS DOORS BOTH IN STORE AND ONLINE2
25 Mar 2020 NEWS
COVID-19: WHITE STUFF IMPLEMENTS NEW WAREHOUSE SHIFT SYSTEM3
25 Mar 2020 NEWS
COVID-19: GROCERS EXPERIENCE 22% HIKE IN SALES AS RESULT OFSTOCKPILING
4
24 Mar 2020 COMMENT
WELCOME TO LOPSIDED RETAIL: ONLINE SALES AND THE CORONAVIRUS5
24 Mar 2020 NEWS
COVID-19: CAMDEN MARKET OWNER PITCHES IN TO HELP NHS STAFF6
24 Mar 2020 COMMENT
HOW PUDO CAN ADD MUCH-NEEDED DELIVERY CAPACITY FOR RETAILERS TRENDING TOPIC: #RETAILTECHRetweeted 0 time
25 Mar 20 | @risnewsinsights TODAY'S #WEBINAR "REIMAGING THE STORE IN THE #DIGITAL AGE" STARTS IN HALF AN HOUR! THERE'S STILL TIME TO SIGN UP:… HTTPS://T.CO/MBYGF75UNHRetweeted 18 times
25 Mar 20 | @DomsDen1 RT @ENRICOMOLINARI : A GIANT NEW #RETAIL FULFILLMENT CENTER IN #CHINA HAS ONLY FOUR EMPLOYEES TY @JD_CORPORATE VIA @ENRICOMOLINARI#RETAILTE…
23 Mar 2020 NEWS
COVID-19: £12.6BN WILL BE WIPED FROM UK RETAIL SPEND IN 2020 GlobalData predicts coronavirus will wipe £12.6bn from retail sales in 2020 – with clothing retailers being hit the hardest.23 Mar 2020 News
COVID-19: MORRISONS INSTALLS PLASTIC SCREENS TO PROTECT IN-STORECASHIERS
23 Mar 2020 News
COVID-19: RIBBLE CYCLES TO HOST VIRTUAL BIKE SHOW23 Mar 2020 News
COVID-19: PRIMARK STOPS PLACING NEW ORDERS TO SUPPLIERS23 Mar 2020 News
COVID-19: ANOTHER LANDMARK DAY FOR SHOP AND FOOD SERVICE CLOSURES20 Mar 2020 FEATURE
COVID-19 CRISIS: DAILY RETAIL UPDATE Essential Retail rounds-up the latest news on how coronavirus is impacting the retail industry.20 Mar 2020 NEWS
COVID 19: THE HUT GROUP ANNOUNCES OVER 500 NEW JOBS The Hut Group has created more than 500 new jobs across its manufacturing and distribution sites, in response to a surge in demand for its health, beauty and nutrition products20 Mar 2020 News
COVID-19: COMPETITION LAW RELAXED ALLOWING GROCERS TO SHARE DATA ANDDELIVERY
20 Mar 2020 News
IMRG: UK ONLINE SALES FALL IN FEBRUARY20 Mar 2020 Comment
THE END OF SHOPPING’S BOUNDARIES: OMNICHANNEL PERSONALISATION19 Mar 2020 NEWS
COVID-19: JOHN LEWIS EXPLORES DIGITAL SERVICES TO TACKLE LONELINESS DURING SELF ISOLATION The John Lewis Partnership has announced a range of measures that aim to help and protect vulnerable communities during the coronavirus 19 Mar 2020 Analysis COVID-19: NEXT PREDICTS UP TO £1BN LOSS OF SALES19 Mar 2020 NEWS
X5 RETAIL INCREASES REVENUE BY 13.2% IN 2019 X5 has achieved the highest revenue and like-for-like growth figures of any listed Russian retailers in 2019RETAIL DESIGN WORLD
24 Mar 2020 News
COVID-19: CAMDEN MARKET OWNER PITCHES IN TO HELP NHS STAFF23 Mar 2020 News
COVID-19: MORRISONS INSTALLS PLASTIC SCREENS TO PROTECT IN-STORECASHIERS
19 Mar 2020 News
SHOWROOM PRESENCE FOR AMG PRIVATE LOUNGETOP 10 PINTEREST
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01April
Event
INTERNET RETAILING EXPO29April
Event
CANCELLED - RETAILEXPO 202010May
Event
INT'L SMART RETAIL EXPO (SRE 2020)*
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