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MAKE A NEW CLAIM
Make a new claim. The same claim can cover damage to your home, contents and land. You can make a claim by using our online claim form, or contact us and we'll talk you through the process.. If you are making a contents claim there is an additional form to complete. Note that if your policy was taken out or renewed after 1 July 2019, it will not include contents insurance. PROCESS | EQC EARTHQUAKE COMMISSION The two packs and process flowchart cover all the important things homeowners need to do, including selecting licensed building practitioners, experts and professionals you need to undertake the work required, getting damage assessments and quotes and ensuring repairs are done to the standards of the Earthquake Commission Act1993 (the EQC Act).
REQUESTING CLAIM INFORMATION FROM EQCANNUAL REPORTS
The past year has seen the Earthquake Commission paying out nearly half a billion dollars to settle claims in Canterbury in the financial year to 30 June 2016. EQC has now spent $9.4 billion (including claim handling expenses, excluding GST) in its response to the 2010-2011 Canterbury earthquake sequence. This sum has been financed from the ON-SOLD OVER-CAP PROPERTIES On-sold over-cap properties. Applications for the government’s On-sold over-cap programme closed on 14 October 2020. If you have discovered that your home has missed earthquake damage, and your claim is under EQC’s statutory cap (usually $100,000), you can apply to us to have your claim reviewed through our usual Canterbury claimsprocess.
TRANSFERRING A CLAIM More on transferring the benefit. For example, if a claim has not yet been settled or further natural disaster damage is identified, the benefits of the EQC claim will need to be passed to the new home owner. This process is called ‘assignment’. The documentation used to assign claims will clearly outline what is being assigned. WHAT ARE RAMMED AGGREGATE PIERS? FACT SHEET 55 What are Rammed Aggregate Piers? An advantage of Rammed Aggregate Piers is that no dewatering or excavation is required forthe construction
WHAT IS A DWELLING FOR THE PURPOSES OF EQCOVER? For example, a property may have an external ablutions building in the grounds. As the whole property has the facilities to enable the people using the house to live in a self-contained EQC EARTHQUAKE COMMISSION A New Zealand Crown entity investing in natural disaster research, education and providing insurance to residential property owners. WHAT YOU'RE COVERED FOR What you're covered for. EQC’s insurance product, EQCover, it provides disaster insurance for residential homes, land and (until 1 July, 2020) contents after earthquakes, landslips, storm damage, volcanoes, tsunami and hydrothermal activity.MAKE A NEW CLAIM
Make a new claim. The same claim can cover damage to your home, contents and land. You can make a claim by using our online claim form, or contact us and we'll talk you through the process.. If you are making a contents claim there is an additional form to complete. Note that if your policy was taken out or renewed after 1 July 2019, it will not include contents insurance. PROCESS | EQC EARTHQUAKE COMMISSION The two packs and process flowchart cover all the important things homeowners need to do, including selecting licensed building practitioners, experts and professionals you need to undertake the work required, getting damage assessments and quotes and ensuring repairs are done to the standards of the Earthquake Commission Act1993 (the EQC Act).
REQUESTING CLAIM INFORMATION FROM EQCANNUAL REPORTS
The past year has seen the Earthquake Commission paying out nearly half a billion dollars to settle claims in Canterbury in the financial year to 30 June 2016. EQC has now spent $9.4 billion (including claim handling expenses, excluding GST) in its response to the 2010-2011 Canterbury earthquake sequence. This sum has been financed from the ON-SOLD OVER-CAP PROPERTIES On-sold over-cap properties. Applications for the government’s On-sold over-cap programme closed on 14 October 2020. If you have discovered that your home has missed earthquake damage, and your claim is under EQC’s statutory cap (usually $100,000), you can apply to us to have your claim reviewed through our usual Canterbury claimsprocess.
TRANSFERRING A CLAIM More on transferring the benefit. For example, if a claim has not yet been settled or further natural disaster damage is identified, the benefits of the EQC claim will need to be passed to the new home owner. This process is called ‘assignment’. The documentation used to assign claims will clearly outline what is being assigned. WHAT ARE RAMMED AGGREGATE PIERS? FACT SHEET 55 What are Rammed Aggregate Piers? An advantage of Rammed Aggregate Piers is that no dewatering or excavation is required forthe construction
WHAT IS A DWELLING FOR THE PURPOSES OF EQCOVER? For example, a property may have an external ablutions building in the grounds. As the whole property has the facilities to enable the people using the house to live in a self-contained EQC INSURANCE OVERVIEW EQC insurance overview. EQCover provides natural disaster insurance for residential homes, land and contents. We use the term ‘home’ or ‘building’ while the EQC Act uses the term ‘dwelling’ to refer to any self-contained premises used, or capable of being andintended to
SECTION 28 ('LIMITATION') NOTICES EQC does this by sending you a written notice advising of the limitation. It also arranges for a notice under section 28 of the Earthquake Commission Act. (link is external) to be placed on the Certificate of Title (‘land title’) for your property. The limitation notice appears on the Certificate ofCLAIMS PROCESS
Claims process. Depending on the natural disaster type and size we may take a different approach to managing claims. If you’ve been affected by the Canterbury or Kaikōura earthquakes please see the Canterbury or Kaikoura pages for more detail. 1. Letter of acknowledgement. EQC will send you a letter acknowledging your claim. BUYING OR SELLING A HOME Call GCCRS on 0508 624 327, visit their office at Level 2, 145-161 Cashel Street, Christchurch or read more at www.gccrs.org.nz. (link is external) Canterbury Support Line provides support for a range of social and wellbeing issues, including access to support and information for dealing with earthquake-related matters. TRANSFERRING A CLAIM Transferring a claim . If you are considering buying or selling a home, being able to access information relating to natural disaster damage is a significant part of due diligence.CLAIM DOCUMENTATION
Claim documentation. This page sets out what you will receive if you request an EQC Claim Documentation Pack via our Official Information Act Request Form and other documents that may be available to you if there has been a claim made with EQC for natural disaster damage to your property, according to the type of damage that was claimed for. GETTING YOUR CLAIM REVIEWED Getting your claim reviewed. If you’ve discovered missed earthquake damage to your home, land or contents, you can request a review of your original Canterbury claim. The process for requesting a review differs slightly depending on the type of claim — either building, contents, or land. If you’d like to discuss having your claimreviewed
WHAT IS A DWELLING FOR THE PURPOSES OF EQCOVER? For example, a property may have an external ablutions building in the grounds. As the whole property has the facilities to enable the people using the house to live in a self-contained BRIEFING TO THE PUBLIC INQUIRY INTO THE EARTHQUAKE COMMISSION Page 2 of 26 5 Under the Crown Entities Act, EQC is a Crown agent. As such, the Minister can direct EQC to give effect to government policy related to EQC’s functions and objectives.5 6 The Minister can also direct EQC to carry out additional functions.6 7 Certain constraints apply under the Crown Entities Act regarding the giving of aMinisterial
WHAT ARE STONE COLUMNS? FACT SHEET 53 Stone column ground improvement involves adding vertical columns of stone into the ground to a depth of at least 4m below theground surface.
EQC EARTHQUAKE COMMISSION A New Zealand Crown entity investing in natural disaster research, education and providing insurance to residential property owners. WHAT YOU'RE COVERED FOR What you're covered for. EQC’s insurance product, EQCover, it provides disaster insurance for residential homes, land and (until 1 July, 2020) contents after earthquakes, landslips, storm damage, volcanoes, tsunami and hydrothermal activity.MAKE A NEW CLAIM
Make a new claim. The same claim can cover damage to your home, contents and land. You can make a claim by using our online claim form, or contact us and we'll talk you through the process.. If you are making a contents claim there is an additional form to complete. Note that if your policy was taken out or renewed after 1 July 2019, it will not include contents insurance. PROCESS | EQC EARTHQUAKE COMMISSION The two packs and process flowchart cover all the important things homeowners need to do, including selecting licensed building practitioners, experts and professionals you need to undertake the work required, getting damage assessments and quotes and ensuring repairs are done to the standards of the Earthquake Commission Act1993 (the EQC Act).
REQUESTING CLAIM INFORMATION FROM EQCANNUAL REPORTS
The past year has seen the Earthquake Commission paying out nearly half a billion dollars to settle claims in Canterbury in the financial year to 30 June 2016. EQC has now spent $9.4 billion (including claim handling expenses, excluding GST) in its response to the 2010-2011 Canterbury earthquake sequence. This sum has been financed from the ON-SOLD OVER-CAP PROPERTIES On-sold over-cap properties. Applications for the government’s On-sold over-cap programme closed on 14 October 2020. If you have discovered that your home has missed earthquake damage, and your claim is under EQC’s statutory cap (usually $100,000), you can apply to us to have your claim reviewed through our usual Canterbury claimsprocess.
TRANSFERRING A CLAIM More on transferring the benefit. For example, if a claim has not yet been settled or further natural disaster damage is identified, the benefits of the EQC claim will need to be passed to the new home owner. This process is called ‘assignment’. The documentation used to assign claims will clearly outline what is being assigned. WHAT ARE RAMMED AGGREGATE PIERS? FACT SHEET 55 What are Rammed Aggregate Piers? An advantage of Rammed Aggregate Piers is that no dewatering or excavation is required forthe construction
WHAT IS A DWELLING FOR THE PURPOSES OF EQCOVER? For example, a property may have an external ablutions building in the grounds. As the whole property has the facilities to enable the people using the house to live in a self-contained EQC EARTHQUAKE COMMISSION A New Zealand Crown entity investing in natural disaster research, education and providing insurance to residential property owners. WHAT YOU'RE COVERED FOR What you're covered for. EQC’s insurance product, EQCover, it provides disaster insurance for residential homes, land and (until 1 July, 2020) contents after earthquakes, landslips, storm damage, volcanoes, tsunami and hydrothermal activity.MAKE A NEW CLAIM
Make a new claim. The same claim can cover damage to your home, contents and land. You can make a claim by using our online claim form, or contact us and we'll talk you through the process.. If you are making a contents claim there is an additional form to complete. Note that if your policy was taken out or renewed after 1 July 2019, it will not include contents insurance. PROCESS | EQC EARTHQUAKE COMMISSION The two packs and process flowchart cover all the important things homeowners need to do, including selecting licensed building practitioners, experts and professionals you need to undertake the work required, getting damage assessments and quotes and ensuring repairs are done to the standards of the Earthquake Commission Act1993 (the EQC Act).
REQUESTING CLAIM INFORMATION FROM EQCANNUAL REPORTS
The past year has seen the Earthquake Commission paying out nearly half a billion dollars to settle claims in Canterbury in the financial year to 30 June 2016. EQC has now spent $9.4 billion (including claim handling expenses, excluding GST) in its response to the 2010-2011 Canterbury earthquake sequence. This sum has been financed from the ON-SOLD OVER-CAP PROPERTIES On-sold over-cap properties. Applications for the government’s On-sold over-cap programme closed on 14 October 2020. If you have discovered that your home has missed earthquake damage, and your claim is under EQC’s statutory cap (usually $100,000), you can apply to us to have your claim reviewed through our usual Canterbury claimsprocess.
TRANSFERRING A CLAIM More on transferring the benefit. For example, if a claim has not yet been settled or further natural disaster damage is identified, the benefits of the EQC claim will need to be passed to the new home owner. This process is called ‘assignment’. The documentation used to assign claims will clearly outline what is being assigned. WHAT ARE RAMMED AGGREGATE PIERS? FACT SHEET 55 What are Rammed Aggregate Piers? An advantage of Rammed Aggregate Piers is that no dewatering or excavation is required forthe construction
WHAT IS A DWELLING FOR THE PURPOSES OF EQCOVER? For example, a property may have an external ablutions building in the grounds. As the whole property has the facilities to enable the people using the house to live in a self-contained EQC INSURANCE OVERVIEW EQC insurance overview. EQCover provides natural disaster insurance for residential homes, land and contents. We use the term ‘home’ or ‘building’ while the EQC Act uses the term ‘dwelling’ to refer to any self-contained premises used, or capable of being andintended to
SECTION 28 ('LIMITATION') NOTICES EQC does this by sending you a written notice advising of the limitation. It also arranges for a notice under section 28 of the Earthquake Commission Act. (link is external) to be placed on the Certificate of Title (‘land title’) for your property. The limitation notice appears on the Certificate ofCLAIMS PROCESS
Claims process. Depending on the natural disaster type and size we may take a different approach to managing claims. If you’ve been affected by the Canterbury or Kaikōura earthquakes please see the Canterbury or Kaikoura pages for more detail. 1. Letter of acknowledgement. EQC will send you a letter acknowledging your claim. BUYING OR SELLING A HOME Call GCCRS on 0508 624 327, visit their office at Level 2, 145-161 Cashel Street, Christchurch or read more at www.gccrs.org.nz. (link is external) Canterbury Support Line provides support for a range of social and wellbeing issues, including access to support and information for dealing with earthquake-related matters. TRANSFERRING A CLAIM Transferring a claim . If you are considering buying or selling a home, being able to access information relating to natural disaster damage is a significant part of due diligence.CLAIM DOCUMENTATION
Claim documentation. This page sets out what you will receive if you request an EQC Claim Documentation Pack via our Official Information Act Request Form and other documents that may be available to you if there has been a claim made with EQC for natural disaster damage to your property, according to the type of damage that was claimed for. GETTING YOUR CLAIM REVIEWED Getting your claim reviewed. If you’ve discovered missed earthquake damage to your home, land or contents, you can request a review of your original Canterbury claim. The process for requesting a review differs slightly depending on the type of claim — either building, contents, or land. If you’d like to discuss having your claimreviewed
WHAT IS A DWELLING FOR THE PURPOSES OF EQCOVER? For example, a property may have an external ablutions building in the grounds. As the whole property has the facilities to enable the people using the house to live in a self-contained BRIEFING TO THE PUBLIC INQUIRY INTO THE EARTHQUAKE COMMISSION Page 2 of 26 5 Under the Crown Entities Act, EQC is a Crown agent. As such, the Minister can direct EQC to give effect to government policy related to EQC’s functions and objectives.5 6 The Minister can also direct EQC to carry out additional functions.6 7 Certain constraints apply under the Crown Entities Act regarding the giving of aMinisterial
WHAT ARE STONE COLUMNS? FACT SHEET 53 Stone column ground improvement involves adding vertical columns of stone into the ground to a depth of at least 4m below theground surface.
EQC EARTHQUAKE COMMISSION A New Zealand Crown entity investing in natural disaster research, education and providing insurance to residential property owners. WHAT YOU'RE COVERED FOR What you're covered for. EQC’s insurance product, EQCover, it provides disaster insurance for residential homes, land and (until 1 July, 2020) contents after earthquakes, landslips, storm damage, volcanoes, tsunami and hydrothermal activity.MAKE A NEW CLAIM
Make a new claim. The same claim can cover damage to your home, contents and land. You can make a claim by using our online claim form, or contact us and we'll talk you through the process.. If you are making a contents claim there is an additional form to complete. Note that if your policy was taken out or renewed after 1 July 2019, it will not include contents insurance. PROCESS | EQC EARTHQUAKE COMMISSION The two packs and process flowchart cover all the important things homeowners need to do, including selecting licensed building practitioners, experts and professionals you need to undertake the work required, getting damage assessments and quotes and ensuring repairs are done to the standards of the Earthquake Commission Act1993 (the EQC Act).
REQUESTING CLAIM INFORMATION FROM EQCANNUAL REPORTS
The past year has seen the Earthquake Commission paying out nearly half a billion dollars to settle claims in Canterbury in the financial year to 30 June 2016. EQC has now spent $9.4 billion (including claim handling expenses, excluding GST) in its response to the 2010-2011 Canterbury earthquake sequence. This sum has been financed from the ON-SOLD OVER-CAP PROPERTIES On-sold over-cap properties. Applications for the government’s On-sold over-cap programme closed on 14 October 2020. If you have discovered that your home has missed earthquake damage, and your claim is under EQC’s statutory cap (usually $100,000), you can apply to us to have your claim reviewed through our usual Canterbury claimsprocess.
TRANSFERRING A CLAIM More on transferring the benefit. For example, if a claim has not yet been settled or further natural disaster damage is identified, the benefits of the EQC claim will need to be passed to the new home owner. This process is called ‘assignment’. The documentation used to assign claims will clearly outline what is being assigned. WHAT ARE RAMMED AGGREGATE PIERS? FACT SHEET 55 What are Rammed Aggregate Piers? An advantage of Rammed Aggregate Piers is that no dewatering or excavation is required forthe construction
WHAT IS A DWELLING FOR THE PURPOSES OF EQCOVER? For example, a property may have an external ablutions building in the grounds. As the whole property has the facilities to enable the people using the house to live in a self-contained EQC EARTHQUAKE COMMISSION A New Zealand Crown entity investing in natural disaster research, education and providing insurance to residential property owners. WHAT YOU'RE COVERED FOR What you're covered for. EQC’s insurance product, EQCover, it provides disaster insurance for residential homes, land and (until 1 July, 2020) contents after earthquakes, landslips, storm damage, volcanoes, tsunami and hydrothermal activity.MAKE A NEW CLAIM
Make a new claim. The same claim can cover damage to your home, contents and land. You can make a claim by using our online claim form, or contact us and we'll talk you through the process.. If you are making a contents claim there is an additional form to complete. Note that if your policy was taken out or renewed after 1 July 2019, it will not include contents insurance. PROCESS | EQC EARTHQUAKE COMMISSION The two packs and process flowchart cover all the important things homeowners need to do, including selecting licensed building practitioners, experts and professionals you need to undertake the work required, getting damage assessments and quotes and ensuring repairs are done to the standards of the Earthquake Commission Act1993 (the EQC Act).
REQUESTING CLAIM INFORMATION FROM EQCANNUAL REPORTS
The past year has seen the Earthquake Commission paying out nearly half a billion dollars to settle claims in Canterbury in the financial year to 30 June 2016. EQC has now spent $9.4 billion (including claim handling expenses, excluding GST) in its response to the 2010-2011 Canterbury earthquake sequence. This sum has been financed from the ON-SOLD OVER-CAP PROPERTIES On-sold over-cap properties. Applications for the government’s On-sold over-cap programme closed on 14 October 2020. If you have discovered that your home has missed earthquake damage, and your claim is under EQC’s statutory cap (usually $100,000), you can apply to us to have your claim reviewed through our usual Canterbury claimsprocess.
TRANSFERRING A CLAIM More on transferring the benefit. For example, if a claim has not yet been settled or further natural disaster damage is identified, the benefits of the EQC claim will need to be passed to the new home owner. This process is called ‘assignment’. The documentation used to assign claims will clearly outline what is being assigned. WHAT ARE RAMMED AGGREGATE PIERS? FACT SHEET 55 What are Rammed Aggregate Piers? An advantage of Rammed Aggregate Piers is that no dewatering or excavation is required forthe construction
WHAT IS A DWELLING FOR THE PURPOSES OF EQCOVER? For example, a property may have an external ablutions building in the grounds. As the whole property has the facilities to enable the people using the house to live in a self-contained EQC INSURANCE OVERVIEW EQC insurance overview. EQCover provides natural disaster insurance for residential homes, land and contents. We use the term ‘home’ or ‘building’ while the EQC Act uses the term ‘dwelling’ to refer to any self-contained premises used, or capable of being andintended to
SECTION 28 ('LIMITATION') NOTICES EQC does this by sending you a written notice advising of the limitation. It also arranges for a notice under section 28 of the Earthquake Commission Act. (link is external) to be placed on the Certificate of Title (‘land title’) for your property. The limitation notice appears on the Certificate ofCLAIMS PROCESS
Claims process. Depending on the natural disaster type and size we may take a different approach to managing claims. If you’ve been affected by the Canterbury or Kaikōura earthquakes please see the Canterbury or Kaikoura pages for more detail. 1. Letter of acknowledgement. EQC will send you a letter acknowledging your claim. BUYING OR SELLING A HOME Call GCCRS on 0508 624 327, visit their office at Level 2, 145-161 Cashel Street, Christchurch or read more at www.gccrs.org.nz. (link is external) Canterbury Support Line provides support for a range of social and wellbeing issues, including access to support and information for dealing with earthquake-related matters. TRANSFERRING A CLAIM Transferring a claim . If you are considering buying or selling a home, being able to access information relating to natural disaster damage is a significant part of due diligence.CLAIM DOCUMENTATION
Claim documentation. This page sets out what you will receive if you request an EQC Claim Documentation Pack via our Official Information Act Request Form and other documents that may be available to you if there has been a claim made with EQC for natural disaster damage to your property, according to the type of damage that was claimed for. GETTING YOUR CLAIM REVIEWED Getting your claim reviewed. If you’ve discovered missed earthquake damage to your home, land or contents, you can request a review of your original Canterbury claim. The process for requesting a review differs slightly depending on the type of claim — either building, contents, or land. If you’d like to discuss having your claimreviewed
WHAT IS A DWELLING FOR THE PURPOSES OF EQCOVER? For example, a property may have an external ablutions building in the grounds. As the whole property has the facilities to enable the people using the house to live in a self-contained BRIEFING TO THE PUBLIC INQUIRY INTO THE EARTHQUAKE COMMISSION Page 2 of 26 5 Under the Crown Entities Act, EQC is a Crown agent. As such, the Minister can direct EQC to give effect to government policy related to EQC’s functions and objectives.5 6 The Minister can also direct EQC to carry out additional functions.6 7 Certain constraints apply under the Crown Entities Act regarding the giving of aMinisterial
WHAT ARE STONE COLUMNS? FACT SHEET 53 Stone column ground improvement involves adding vertical columns of stone into the ground to a depth of at least 4m below theground surface.
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EARTHQUAKE COMMISSION NEW ZEALAND*
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EQC welcomes changes to the EQC Act The changes are relevant to all New Zealanders who have a private insurance policy for their home that includes fire insurance.*
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How safe will your home be in a natural disaster? We can't predict natural disasters, but we can prepare for them. Your home is the best place to start.*
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Limitation Act date for EQC varies by claim EQC considers the six-year limitation period to start from the date when an individual claim is or was settled or declined.* 1
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LODGE A CLAIM
It's simple to lodge a claim online or by phone. * Complete a claim form * Request a review for an existing claim * On-sold property register of interest formKAIKOURA EARTHQUAKE
We're working with people who have damage to their homes, land or contents. We've got resources that can help and information about where to get support.More »
CANTERBURY EARTHQUAKES We remain committed to Canterbury and our remedial work will continue. Get the latest information on buildings, land, drainage and contentsclaims.
* Problems with your repair * Request claim documents EQC RESEARCH PROGRAMME EQC is one of New Zealand's largest funders of natural hazardresearch.
* Our involvement with GeoNet * Ground Improvement Programme * Our biennial and postgraduate grants * Get urgent helpDoes your home need emergency repairs? * Make a claimHow to lodge a claim with EQC * Protect your home and familyBe prepared if a natural disasterstrikes
LAND - WHAT IS AND ISN'T COVERED If your home is covered by EQCover, then some of your land is alsocovered.
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NEW ZEALAND VOLCANOLOGIST JOINS INTERNATIONAL TEAM TESTING ADVANCEDDRONE TECHNOLOGY
Tuesday, October 8, 2019 The expedition to Papua New Guinea was used to test out heavy-duty drones in a difficult environment.*
EQC AWARD OFFERS OPPORTUNITY FOR INDEPTH NATURAL HAZARDS RESILIENCEJOURNALISM
Tuesday, October 1, 2019 EQC’s award offers $5000 for projects focused on any aspect of natural hazard risk and resilience.*
EQC-FUNDED HEAVY-DUTY DRONES BENEFIT SCIENTISTS AROUND THE PACIFIC Monday, September 9, 2019 Heavy-duty drones and monitoring equipment developed with EQC funding by a Wellington research team is starting to have an impact far beyond New Zealand shores in tough volcanic conditions around the Pacific.View all news
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