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FIND A CENTRE
Find a centre. We encourage young people to not attend the centre if they have mild respiratory symptoms including, runny nose, sore throat, cough, or fever and instead phone the centre to seek mental health support. We have centres located throughout Australia staffed CONTACT US | HEADSPACE Visit the eheadspace website or call 1800 650 890. If you are in an emergency situation or need immediate assistance, contact mental health services or emergency services on 000. If you need to speak to someone urgently, call Kids Helpline 1800 55 1800 HEADSPACE PORT AUGUSTA headspace Port Augusta provides counselling and support to young people from 12-25 years. The service covers issues such as relationships, drug and alcohol, mental health, bullying, anxiety, depression, bad thoughts and uncertainty about the future plans. Find out more at headspace. MARION - EHEADSPACE SUPPORT headspace Marion is a free and confidential service where young people aged between 12 - 25 can access qualified youth mental health professionals. We offer supports for young people who are experiencing a tough time or are worried about drug and alcohol use, mental, physical or sexual well being. All of our services are free and thereis no
GROUP CHAT - HEADSPACE Group chat. A Group Chat session is your opportunity to speak anonymously online to our mental health professionals and hear from others about a topic that will be discussed. Group Chats run for approximately 1 hour and are hosted by mental health professionals and members of the headspace Youth National Reference Group (hY NRG) andFamily and
HEADSPACE DARWIN
headspace Darwin provides counselling and support to young people from 12-25 years. The service covers issues such as relationships, drug and alcohol, mental health, bullying, anxiety, depression, bad thoughts and uncertainty about the future plans. Find out more at headspace.CLINICAL TOOLKIT
Date effective: 18/07/20. Uncontrolled when printed. headspace National Youth Mental Health Foundation is funded by the Australian Government Department of Health HEADSPACE MURRAY BRIDGE headspace Murray Bridge provides counselling and support to young people from 12-25 years. The service covers issues such as relationships, drug and alcohol, mental health, bullying, anxiety, depression, bad thoughts and uncertainty about the future plans. Find out more at headspace. MANAGING YOUR MENTAL HEALTH AFTER AN STI DIAGNOSIS Whether you’ve been having sex for a while, or you’ve just started having sex, STIs (sexually transmitted infections) can affect anyone – no matter your gender, sexual identity or preference.. If you’ve recently found out you have an STI, you simply have to deal with it. While it can seem like a scary subject, managing your physical and mental health is important after receiving an STIERESOURCES & APPS
Other apps The Sorter (17+) All the answers on sex, love, friends, family, work, cash, study, booze and drugs. It comes with three levels of advice: everyday stuff; tough stuff; and really tough stuff.FIND A CENTRE
Find a centre. We encourage young people to not attend the centre if they have mild respiratory symptoms including, runny nose, sore throat, cough, or fever and instead phone the centre to seek mental health support. We have centres located throughout Australia staffed CONTACT US | HEADSPACE Visit the eheadspace website or call 1800 650 890. If you are in an emergency situation or need immediate assistance, contact mental health services or emergency services on 000. If you need to speak to someone urgently, call Kids Helpline 1800 55 1800 HEADSPACE PORT AUGUSTA headspace Port Augusta provides counselling and support to young people from 12-25 years. The service covers issues such as relationships, drug and alcohol, mental health, bullying, anxiety, depression, bad thoughts and uncertainty about the future plans. Find out more at headspace. MARION - EHEADSPACE SUPPORT headspace Marion is a free and confidential service where young people aged between 12 - 25 can access qualified youth mental health professionals. We offer supports for young people who are experiencing a tough time or are worried about drug and alcohol use, mental, physical or sexual well being. All of our services are free and thereis no
GROUP CHAT - HEADSPACE Group chat. A Group Chat session is your opportunity to speak anonymously online to our mental health professionals and hear from others about a topic that will be discussed. Group Chats run for approximately 1 hour and are hosted by mental health professionals and members of the headspace Youth National Reference Group (hY NRG) andFamily and
HEADSPACE DARWIN
headspace Darwin provides counselling and support to young people from 12-25 years. The service covers issues such as relationships, drug and alcohol, mental health, bullying, anxiety, depression, bad thoughts and uncertainty about the future plans. Find out more at headspace.CLINICAL TOOLKIT
Date effective: 18/07/20. Uncontrolled when printed. headspace National Youth Mental Health Foundation is funded by the Australian Government Department of Health HEADSPACE MURRAY BRIDGE headspace Murray Bridge provides counselling and support to young people from 12-25 years. The service covers issues such as relationships, drug and alcohol, mental health, bullying, anxiety, depression, bad thoughts and uncertainty about the future plans. Find out more at headspace. MANAGING YOUR MENTAL HEALTH AFTER AN STI DIAGNOSIS Whether you’ve been having sex for a while, or you’ve just started having sex, STIs (sexually transmitted infections) can affect anyone – no matter your gender, sexual identity or preference.. If you’ve recently found out you have an STI, you simply have to deal with it. While it can seem like a scary subject, managing your physical and mental health is important after receiving an STIERESOURCES & APPS
Other apps The Sorter (17+) All the answers on sex, love, friends, family, work, cash, study, booze and drugs. It comes with three levels of advice: everyday stuff; tough stuff; and really tough stuff.FIND A CENTRE
Find a centre. We encourage young people to not attend the centre if they have mild respiratory symptoms including, runny nose, sore throat, cough, or fever and instead phone the centre to seek mental health support. We have centres located throughout Australia staffedEHEADSPACE SUPPORT
If it’s an emergency. eheadspace is not an emergency service so if you’re in an emergency situation or need immediate assistance, contact mental health services, go to your local emergency department or call emergency services on 000. If you need to speak to someone urgently, call Lifeline 13 11 14 or Kids Helpline 1800 551 800. CORONAVIRUS (COVID-19) Parent and carer webinar: supporting young people in Victoria impacted by COVID-19. All Australians have had to adapt to major changes in the way we live, study and work due to coronavirus (COVID-19) which has challenged the mental health and wellbeing for many. HOW TO GET STARTED WITH NETWORKING headspace is committed to embracing diversity and eliminating all forms of discrimination in the provision of health services.headspace welcomes all people irrespective of ethnicity, lifestyle choice, faith, sexual orientation and gender identity.HEADSPACE FRANKSTON
headspace Frankston provides counselling and support to young people from 12-25 years. The service covers issues such as relationships, drug and alcohol, mental health, bullying, anxiety, depression, bad thoughts and uncertainty about the future plans. Find out more atheadspace.
STRATHPINE - EHEADSPACE SUPPORT If you are a young person aged 12-25 enquiring about headspace Strathpine services, you do not require a formal referral, simply give us a call on 07 3465 3000 to make an appointment or drop in and have a chat with one of our admin staff. We are located at 441 Gympie Road, Strathpine. If you are a friend, family member or carer, you can phone to book an appointment on behalf of a young person YARN SAFE - MENTAL HEALTH FOR ABORIGINAL & TORRES STRAIT The Yarn Safe Story. Yarn Safe was developed in September 2014 with the help of 12 incredible Aboriginal and Torres Strait Islander young people from across Australia, who have continued to be involved in the campaign development. Find out more. SEEKING NEW YOUTH ADVISORY MEMBERS 2021/22 headspace is committed to embracing diversity and eliminating all forms of discrimination in the provision of health services.headspace welcomes all people irrespective of ethnicity, lifestyle choice, faith, sexual orientation and gender identity. HOW TO SEE A MENTAL HEALTH PROFESSIONAL headspace is committed to embracing diversity and eliminating all forms of discrimination in the provision of health services.headspace welcomes all people irrespective of ethnicity, lifestyle choice, faith, sexual orientation and gender identity. STREET VAN GARDEN PARTY headspace is committed to embracing diversity and eliminating all forms of discrimination in the provision of health services.headspace welcomes all people irrespective of ethnicity, lifestyle choice, faith, sexual orientation and gender identity.FIND A CENTRE
Find a centre. We encourage young people to not attend the centre if they have mild respiratory symptoms including, runny nose, sore throat, cough, or fever and instead phone the centre to seek mental health support. We have centres located throughout Australia staffedEHEADSPACE SUPPORT
If it’s an emergency. eheadspace is not an emergency service so if you’re in an emergency situation or need immediate assistance, contact mental health services, go to your local emergency department or call emergency services on 000. If you need to speak to someone urgently, call Lifeline 13 11 14 or Kids Helpline 1800 551 800. CONTACT US | HEADSPACE Visit the eheadspace website or call 1800 650 890. If you are in an emergency situation or need immediate assistance, contact mental health services or emergency services on 000. If you need to speak to someone urgently, call Kids Helpline 1800 55 1800 HEADSPACE PORT AUGUSTA headspace Port Augusta provides counselling and support to young people from 12-25 years. The service covers issues such as relationships, drug and alcohol, mental health, bullying, anxiety, depression, bad thoughts and uncertainty about the future plans. Find out more at headspace.HEADSPACE MIDLAND
headspace Midland provides counselling and support to young people from 12-25 years. The service covers issues such as relationships, drug and alcohol, mental health, bullying, anxiety, depression, bad thoughts and uncertainty about the future plans. Find out more atheadspace.
GROUP CHAT - HEADSPACE Group chat. A Group Chat session is your opportunity to speak anonymously online to our mental health professionals and hear from others about a topic that will be discussed. Group Chats run for approximately 1 hour and are hosted by mental health professionals and members of the headspace Youth National Reference Group (hY NRG) andFamily and
CLINICAL TOOLKIT
Date effective: 18/07/20. Uncontrolled when printed. headspace National Youth Mental Health Foundation is funded by the Australian Government Department of Health HEADSPACE MURRAY BRIDGE headspace Murray Bridge provides counselling and support to young people from 12-25 years. The service covers issues such as relationships, drug and alcohol, mental health, bullying, anxiety, depression, bad thoughts and uncertainty about the future plans. Find out more at headspace. YARN SAFE - MENTAL HEALTH FOR ABORIGINAL & TORRES STRAIT The Yarn Safe Story. Yarn Safe was developed in September 2014 with the help of 12 incredible Aboriginal and Torres Strait Islander young people from across Australia, who have continued to be involved in the campaign development. Find out more. MANAGING YOUR MENTAL HEALTH AFTER AN STI DIAGNOSIS Whether you’ve been having sex for a while, or you’ve just started having sex, STIs (sexually transmitted infections) can affect anyone – no matter your gender, sexual identity or preference.. If you’ve recently found out you have an STI, you simply have to deal with it. While it can seem like a scary subject, managing your physical and mental health is important after receiving an STIFIND A CENTRE
Find a centre. We encourage young people to not attend the centre if they have mild respiratory symptoms including, runny nose, sore throat, cough, or fever and instead phone the centre to seek mental health support. We have centres located throughout Australia staffedEHEADSPACE SUPPORT
If it’s an emergency. eheadspace is not an emergency service so if you’re in an emergency situation or need immediate assistance, contact mental health services, go to your local emergency department or call emergency services on 000. If you need to speak to someone urgently, call Lifeline 13 11 14 or Kids Helpline 1800 551 800. CONTACT US | HEADSPACE Visit the eheadspace website or call 1800 650 890. If you are in an emergency situation or need immediate assistance, contact mental health services or emergency services on 000. If you need to speak to someone urgently, call Kids Helpline 1800 55 1800 HEADSPACE PORT AUGUSTA headspace Port Augusta provides counselling and support to young people from 12-25 years. The service covers issues such as relationships, drug and alcohol, mental health, bullying, anxiety, depression, bad thoughts and uncertainty about the future plans. Find out more at headspace.HEADSPACE MIDLAND
headspace Midland provides counselling and support to young people from 12-25 years. The service covers issues such as relationships, drug and alcohol, mental health, bullying, anxiety, depression, bad thoughts and uncertainty about the future plans. Find out more atheadspace.
GROUP CHAT - HEADSPACE Group chat. A Group Chat session is your opportunity to speak anonymously online to our mental health professionals and hear from others about a topic that will be discussed. Group Chats run for approximately 1 hour and are hosted by mental health professionals and members of the headspace Youth National Reference Group (hY NRG) andFamily and
CLINICAL TOOLKIT
Date effective: 18/07/20. Uncontrolled when printed. headspace National Youth Mental Health Foundation is funded by the Australian Government Department of Health HEADSPACE MURRAY BRIDGE headspace Murray Bridge provides counselling and support to young people from 12-25 years. The service covers issues such as relationships, drug and alcohol, mental health, bullying, anxiety, depression, bad thoughts and uncertainty about the future plans. Find out more at headspace. YARN SAFE - MENTAL HEALTH FOR ABORIGINAL & TORRES STRAIT The Yarn Safe Story. Yarn Safe was developed in September 2014 with the help of 12 incredible Aboriginal and Torres Strait Islander young people from across Australia, who have continued to be involved in the campaign development. Find out more. MANAGING YOUR MENTAL HEALTH AFTER AN STI DIAGNOSIS Whether you’ve been having sex for a while, or you’ve just started having sex, STIs (sexually transmitted infections) can affect anyone – no matter your gender, sexual identity or preference.. If you’ve recently found out you have an STI, you simply have to deal with it. While it can seem like a scary subject, managing your physical and mental health is important after receiving an STIEHEADSPACE SUPPORT
If it’s an emergency. eheadspace is not an emergency service so if you’re in an emergency situation or need immediate assistance, contact mental health services, go to your local emergency department or call emergency services on 000. If you need to speak to someone urgently, call Lifeline 13 11 14 or Kids Helpline 1800 551 800.FIND A CENTRE
Find a centre. We encourage young people to not attend the centre if they have mild respiratory symptoms including, runny nose, sore throat, cough, or fever and instead phone the centre to seek mental health support. We have centres located throughout Australia staffedHEADSPACE LIVERPOOL
headspace Liverpool provides counselling and support to young people from 12-25 years. The service covers issues such as relationships, drug and alcohol, mental health, bullying, anxiety, depression, bad thoughts and uncertainty about the future plans. Find out more atheadspace.
YARN SAFE - MENTAL HEALTH FOR ABORIGINAL & TORRES STRAIT The Yarn Safe Story. Yarn Safe was developed in September 2014 with the help of 12 incredible Aboriginal and Torres Strait Islander young people from across Australia, who have continued to be involved in the campaign development. Find out more. HEADSPACE MURRAY BRIDGE headspace Murray Bridge provides counselling and support to young people from 12-25 years. The service covers issues such as relationships, drug and alcohol, mental health, bullying, anxiety, depression, bad thoughts and uncertainty about the future plans. Find out more at headspace.MAKE A DIFFERENCE!
Make a Difference! headspace is committed to embracing diversity and eliminating all forms of discrimination in the provision of health services. headspace welcomes all people irrespective of ethnicity, lifestyle choice, faith, sexual orientation and gender identity. WELCOME PACK WE’RE HERE FOR YOU headspace welcome pack | 7 Work and Study headspace Work and Study is an online and phone support service for people aged 15–25 years who need support with work or study.DUTY OF CARE
Duty of care. Our duty of care. In certain circumstances, if your communication with us raises safety concerns we will try to contact you to check that you and/or others are safe. If necessary, we may need to pass on your contact information (if you have supplied it) to authorities who can help protect you and/or others, such as a crisis SEEKING NEW YOUTH ADVISORY MEMBERS 2021/22 headspace is committed to embracing diversity and eliminating all forms of discrimination in the provision of health services.headspace welcomes all people irrespective of ethnicity, lifestyle choice, faith, sexual orientation and gender identity. STREET VAN GARDEN PARTY headspace is committed to embracing diversity and eliminating all forms of discrimination in the provision of health services.headspace welcomes all people irrespective of ethnicity, lifestyle choice, faith, sexual orientation and gender identity. CONTACT US | HEADSPACE Each headspace centre provides slightly different services and programs. To find out what services are provided by each centre, please visit our centres page.You can also visit our Who we are page for more general information.. Cost. Services at a headspace centre are either free, or have a low cost. You can ask if there is a cost when you make your appointment.FIND A CENTRE
headspace is a mental health organisation focussing on community mental health in Australia for young people. Find your local centre for a mental health assessment DONATIONS - EHEADSPACE SUPPORT Other ways to support headspace. There are lots of other ways you can give back and support headspace. We would love to hear from you if you: Would like to donate via direct bank transfer or cheque . Would like to fundraise for us. Find out more about fundraising for headspace.. Are a trust or foundation wanting to support our work. Are interested in finding out how your workplace can get GROUP CHAT - HEADSPACE headspace is committed to embracing diversity and eliminating all forms of discrimination in the provision of health services.headspace welcomes all people irrespective of ethnicity, lifestyle choice, faith, sexual orientation and gender identity. HEADSPACE BAIRNSDALE headspace Bairnsdale provides counselling and support to young people from 12-25 years. The service covers issues such as relationships, drug and alcohol, mental health, bullying, anxiety, depression, bad thoughts and uncertainty about the future plans. Find out more atheadspace.
YARN SAFE - MENTAL HEALTH FOR ABORIGINAL & TORRES STRAIT headspace is your space to yarn safe. headspace can help you or a friend with any problems you have with; physical health, mental health and wellbeing, drugs and alcohol, work, school and study. HEADSPACE MURRAY BRIDGE headspace Murray Bridge provides counselling and support to young people from 12-25 years. The service covers issues such as relationships, drug and alcohol, mental health, bullying, anxiety, depression, bad thoughts and uncertainty about the future plans. Find out more at headspace.CLINICAL TOOLKIT
Date effective: 18/07/20. Uncontrolled when printed. headspace National Youth Mental Health Foundation is funded by the Australian Government Department of Health MANAGING YOUR MENTAL HEALTH AFTER AN STI DIAGNOSIS Whether you’ve been having sex for a while, or you’ve just started having sex, STIs (sexually transmitted infections) can affect anyone – no matter your gender, sexual identity or preference.. If you’ve recently found out you have an STI, you simply have to deal with it. While it can seem like a scary subject, managing your physical and mental health is important after receiving an STIERESOURCES & APPS
Other apps The Sorter (17+) All the answers on sex, love, friends, family, work, cash, study, booze and drugs. It comes with three levels of advice: everyday stuff; tough stuff; and really tough stuff. CONTACT US | HEADSPACE Each headspace centre provides slightly different services and programs. To find out what services are provided by each centre, please visit our centres page.You can also visit our Who we are page for more general information.. Cost. Services at a headspace centre are either free, or have a low cost. You can ask if there is a cost when you make your appointment.FIND A CENTRE
headspace is a mental health organisation focussing on community mental health in Australia for young people. Find your local centre for a mental health assessment DONATIONS - EHEADSPACE SUPPORT Other ways to support headspace. There are lots of other ways you can give back and support headspace. We would love to hear from you if you: Would like to donate via direct bank transfer or cheque . Would like to fundraise for us. Find out more about fundraising for headspace.. Are a trust or foundation wanting to support our work. Are interested in finding out how your workplace can get GROUP CHAT - HEADSPACE headspace is committed to embracing diversity and eliminating all forms of discrimination in the provision of health services.headspace welcomes all people irrespective of ethnicity, lifestyle choice, faith, sexual orientation and gender identity. HEADSPACE BAIRNSDALE headspace Bairnsdale provides counselling and support to young people from 12-25 years. The service covers issues such as relationships, drug and alcohol, mental health, bullying, anxiety, depression, bad thoughts and uncertainty about the future plans. Find out more atheadspace.
YARN SAFE - MENTAL HEALTH FOR ABORIGINAL & TORRES STRAIT headspace is your space to yarn safe. headspace can help you or a friend with any problems you have with; physical health, mental health and wellbeing, drugs and alcohol, work, school and study. HEADSPACE MURRAY BRIDGE headspace Murray Bridge provides counselling and support to young people from 12-25 years. The service covers issues such as relationships, drug and alcohol, mental health, bullying, anxiety, depression, bad thoughts and uncertainty about the future plans. Find out more at headspace.CLINICAL TOOLKIT
Date effective: 18/07/20. Uncontrolled when printed. headspace National Youth Mental Health Foundation is funded by the Australian Government Department of Health MANAGING YOUR MENTAL HEALTH AFTER AN STI DIAGNOSIS Whether you’ve been having sex for a while, or you’ve just started having sex, STIs (sexually transmitted infections) can affect anyone – no matter your gender, sexual identity or preference.. If you’ve recently found out you have an STI, you simply have to deal with it. While it can seem like a scary subject, managing your physical and mental health is important after receiving an STIERESOURCES & APPS
Other apps The Sorter (17+) All the answers on sex, love, friends, family, work, cash, study, booze and drugs. It comes with three levels of advice: everyday stuff; tough stuff; and really tough stuff.EHEADSPACE SUPPORT
headspace is committed to embracing diversity and eliminating all forms of discrimination in the provision of health services.headspace welcomes all people irrespective of ethnicity, lifestyle choice, faith, sexual orientation and gender identity.FIND A CENTRE
headspace is committed to embracing diversity and eliminating all forms of discrimination in the provision of health services.headspace welcomes all people irrespective of ethnicity, lifestyle choice, faith, sexual orientation and gender identity. YARN SAFE - MENTAL HEALTH FOR ABORIGINAL & TORRES STRAIT headspace is your space to yarn safe. headspace can help you or a friend with any problems you have with; physical health, mental health and wellbeing, drugs and alcohol, work, school and study. HOW TO GET ON CENTRELINK headspace is committed to embracing diversity and eliminating all forms of discrimination in the provision of health services.headspace welcomes all people irrespective of ethnicity, lifestyle choice, faith, sexual orientation and gender identity.DUTY OF CARE
headspace is committed to embracing diversity and eliminating all forms of discrimination in the provision of health services.headspace welcomes all people irrespective of ethnicity, lifestyle choice, faith, sexual orientation and gender identity. HEADSPACE MURRAY BRIDGE headspace Murray Bridge provides counselling and support to young people from 12-25 years. The service covers issues such as relationships, drug and alcohol, mental health, bullying, anxiety, depression, bad thoughts and uncertainty about the future plans. Find out more at headspace. SEEKING NEW YOUTH ADVISORY MEMBERS 2021/22 headspace is committed to embracing diversity and eliminating all forms of discrimination in the provision of health services.headspace welcomes all people irrespective of ethnicity, lifestyle choice, faith, sexual orientation and gender identity. WELCOME PACK WE’RE HERE FOR YOU headspace welcome pack | 7 Work and Study headspace Work and Study is an online and phone support service for people aged 15–25 years who need support with work or study.MENTAL HEALTH ROUND
Staff represented our centre on Saturday 4th August at the Lindenow Sporting Ground where Lindenow took on Paynesville. We hosted an information stall where we launched the headspace 'headcoach' campaign and talked to spectators about mental health, self-care and the services we offer at headspace Bairnsdale.. With a large number of young people involved in the 2 football/netball clubs, the STREET VAN GARDEN PARTY headspace is committed to embracing diversity and eliminating all forms of discrimination in the provision of health services.headspace welcomes all people irrespective of ethnicity, lifestyle choice, faith, sexual orientation and gender identity. Skip to main content __ __ __ Find a centre Emergencyassistance
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LOGIN orcreate account YOUR ACCOUNT, YOUR HEADSPACE creating an account is quick, easy, and gives you the choice to access any of these extras that you want to... * get started finding the right type of support with personalisedsuggestions
* access our professional services like 1-on-1 chat * build a personal mental health toolkit with resources that you like * participate in our community by contributing to chats or sharingresources
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HEADSPACE is committed to embracing diversity and eliminating all forms of discrimination in the provision of health services. HEADSPACE welcomes all people irrespective of ethnicity, lifestyle choice, faith, sexual orientation and gender identity. Information & supportFor young people
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HOW WE CAN HELP
* If you are feeling down * If you are feeling stressed * If you are being bullied * If you have concerns about drugs and alcohol * Getting along with your family and friends * Romantic relationships * Questions about sex * Questions about gender and who you are attracted to * Getting advice about helping a friend * Anything you want to talk about!Group Chat
Group chats allow you to connect with other people like you. Led by a headspace professional, group chats explore a range of helpful topics.Join in
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Create a place where you can collect and manage resources to build your own personalised mental health toolkit Create your own space Connect with us 1-on-1 We are open 9am – 1am (Melbourne time) 7 days a week for a 1-on-1 chat. It’s a confidential, free and safe space to talk aboutwhat’s going on.
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> “I love my job because I'm able to help people when they need it. > I try to provide a safe space so they feel ok and can get whatever > is troubling them out in the open. Then we work together on ways to > make things better.>
> – Ashley, eheadspace clinician IF IT’S AN EMERGENCY eheadspace is not an emergency service so if you’re in an emergency situation or need immediate assistance, contact mental health services, go to your local emergency department or call emergency services on 000. If you need to speak to someone urgently, call Lifeline 13 11 14 or Kids Helpline1800 551 800.
I NEED HELP WITH WORK OR STUDY If you have issues or questions specifically relating to work or study, our Digital Work and Study Service specialists can help you get back on track with your study, career, job and other advice relating to employment and education. I’M LOOKING FOR CONTACT INFORMATION Find your local headspace centre and their contact details. For all other general enquires please get in touchwith headspace .
FAQS
WHO WILL I BE SPEAKING TO AT EHEADSPACE? eheadspace clinicians are experienced youth mental health professionals, social workers, mental health nurses, psychologists and occupational therapists. If you want to know more about these professions and what they do, just ask an eheadspace clinician. HOW MUCH DOES EHEADSPACE COST? eheadspace is free but if you call 1800 650 890 from a mobile phone, your normal call charges apply. Let us know if you are calling from a mobile and we can call you back. WHAT SHOULD I SAY THE FIRST TIME I CHAT TO SOMEONE AT EHEADSPACE? It’s not unusual to feel nervous about getting help for the first time. Talking to someone new about what’s on your mind can take some time to get used to. If you are having trouble talking about your thoughts or feelings, you may find it useful to send an email – sometimes writing things down helps you sort out where to start. The more information that you can provide to eheadspace, the more eheadspace will be able to help you. Some helpful information to sharewould be:
* how you’ve been feeling * if you’ve had any mental health issues before * if you’re using alcohol or drugs * if you’re not sure what you want to work on * whether you’re in crisis or worried about your safety * if you’ve had contact with a mental health professional orservice before
* if emotions arise during a session, such as sadness or anger (you can share this with your eheadspace clinician) * if you have concerns about getting help online * if you don’t understand something the eheadspace clinician issaying
HOW LONG WILL IT TAKE TO RECEIVE AN EMAIL RESPONSE? eheadspace will try to respond to your email as soon as possible, we aim to respond within 2 days but there are times when it may takelonger than this.
CAN I BE ANONYMOUS?
Young people or family members must register to use the service. To register you don’t need to provide a full name, but you will need to provide an email address. You don’t need to provide your name on the phone either. WILL YOU TELL MY FAMILY ABOUT ANYTHING WE TALK ABOUT? When you talk to an eheadspace clinician, what you say is kept confidential . Parents or loved ones can be supportive during difficult times. Depending on your circumstances, you may want to talk to eheadspace about how to talk to parents or loved ones. If you are under 16, eheadspace would prefer to let your family know you are in contact with us – if you have concerns about this please let us know. IS CONTACT WITH EHEADSPACE SECURE AND CONFIDENTIAL? Every effort has been made to ensure that all contact with the eheadspace service is secure and confidential. When you talk to someone at eheadspace nothing said (or written) can be passed on to anyone else without your permission. There are a few exceptions, such as if we are concerned about your safety or the safety of someone else. In these instances, the eheadspace clinician will try to talk to you first about what needs to happen and what additional supports you may need to help you be safe. If necessary, we may need to pass on your contact information (if you have supplied it) to authorities who can help protect you and/or others, such as an emergency service or the police. Where possible, we will let you know if our concerns reach the point where we need to involve other services. Read more about confidentiality and privacy HOW MANY TIMES CAN I USE EHEADSPACE? eheadspace aims to support young people with the concerns they come with – generally this means short term support. Some problems might need a bit longer and some people might need to come back. The eheadspace clinician can help you to clarify the issues and areas you will work on together and you can talk about how long you might need the support of eheadspace. WILL I TALK TO THE SAME CLINICIAN EVERY TIME I ACCESS EHEADSPACE? If you prefer to keep your contact with one clinician you can let us know and we will discuss options with you. You might make regular appointments when you can be guaranteed access to ‘your’ allocated clinician (except in unusual circumstances). If you just log on, we can’t guarantee your clinician will be working or available. WHAT IF I'M ALREADY USING OTHER SUPPORT SERVICES? Let us know if you’re already linked with other support services. For example, this could be a local mental health service, another online service or your local doctor or school counsellor. We might ask if we can talk to your other services to make sure we’re all working together. Having contact with many services especially when they are not working together, can be unhelpful. We encourage you to try and only use one online and telephone service. This means the online service is better able to coordinate with any face to face services you have. It also means that more young people are able to get help if services are not doubling up. If you have contact with other services, please let eheadspace know and we can talk about what this means and agree on next steps together. CAN I CHOOSE IF I WANT TO SPEAK WITH AN EHEADSPACE CLINICIAN OF A SPECIFIC GENDER/CULTURE? You can let us know if you have a preference to speak with a specific clinician. However, the clinician you want may not always be available. Making an appointment might be one way to make sure we can meet your needs as much as possible. I'M HAVING TROUBLE WITH THE WEBSITE, WHAT SHOULD I DO? If you are having trouble accessing any of the eheadspace functions on the website, please give feedback through our feedback form.
HOW CAN EHEADSPACE HELP FAMILIES? Family members or other adult supports of a young person who is 12 - 25 years, might use eheadspace if you: * want to chat about what’s going on in the young person's life * need support seeking information about services for young peopleand families
* are looking for parenting resources * are worried about your young person’s mental health which may include concerns about depression, anxiety, isolation, drug and/ oralcohol use
* are feeling isolated or alone All eheadspace clinicians are available to talk to adults supportingyoung people.
There are also specialty family clinicians on our team. WHAT IF I'M HAVING THOUGHTS OF SELF-HARM? It’s important to tell eheadspace if you are having thoughts about harming yourself. Sometimes young people who are assessed as being at serious risk of harm may be referred and supported to access other services for further support and assessment. Sometimes eheadspace cannot provide enough support to help a young person be safe. If we are concerned for your immediate safety, and the clinician thinks it’s necessary, eheadspace clinicians will contact the relevant emergency service. Where possible, eheadspace clinicians will let you know of any actions they are taking, unless doing so places you atfurther risk.
We are obliged to try to protect you and/or others if the information you give us tells us that: * you are being seriously hurt by someone else * you are thinking of seriously harming yourself * someone else is being, is likely to be, seriously hurt by you oranother person
If we need to contact emergency services to get extra help for you (or someone else) we will try to make sure this happens in a way that doesn't put anyone at risk or harm. HOW DO I CONTACT AN EHEADSPACE FAMILY CLINICIAN? eheadspace family clinicians are experienced youth mental health professionals with additional family experience or family therapy training. Our team includes, social workers, mental health nurses, psychologists and occupational therapists. There are family clinicians available at eheadspace on particulardays.
There are three ways to contact eheadspace family clinicians:* email anytime
* web chat
* call us on 1800 650 890 Appointments: You can request an appointment with a family clinician. We recommend phone appointments, but you can also request a webchat appointment if you prefer. Depending on the busyness of the service and which staff are available, you may have an initial session with an available clinician. If you need further support our clinician may recommend and help organise an appointment with a family clinician. HOW WILL EHEADSPACE FAMILY CLINICIANS HELP? eheadspace can help by listening, talking to you about what’s going on for your young person, giving you information about what help is available and how to assist your young person. We will be happy to discuss with you different approaches and respond to your particular needs and situation. Some adults supporting young people feel apprehensive about getting help. Our family clinicians are experienced in supporting families and other adult supports who come from many and varied situations and backgrounds. We will work with each person on your specific questionsor goals.
The more information that you can provide to eheadspace, the more eheadspace will be able to help you. Our family clinicians may ask you about some or all of the following: * Your young person’s situation * What you may be needing, as well as the needs of your young person (their mental health issues, drug and alcohol use, risk, servicesinvolved etc.)
* A little information about your family’s history * If you have contact with any other services WHY DOES EHEADSPACE NEED INFORMATION ABOUT ME? You have to be registered to use the chat and email features on eheadspace. The information provided when you register helps us: * understand the types of people using eheadspace (age, location,postcode etc)
* make sure we have enough information to help you * locate services in your local area if you need them * advocate and speak up for the needs of young people usingeheadspace
Young people who make their first contact with eheadspace on the phone will be asked to provide the same information. If eheadspace needs to contact you via email, we will use the email address provided in registration. We recommend you use an email account that you do not share with anyone and only you know the password. Correspondence with eheadspace, web chat and emails will only be read by the eheadspaceteam.
DO YOU RECORD MY CALLS / EMAIL / CHAT? Our system keeps a record of phone, web chat and email conversations. We also collect your IP address, your Internet Service Provider and the date and time you access the site. This information is securely stored and we have regular checks to make sure the information is safe. You can ask the clinician you’re speaking with for more information about this. WILL THE EHEADSPACE PHONE NUMBER SHOW UP ON MY MOBILE/HOME PHONE BILL? We don’t know. It depends on the type of phone bill you receive. If this is a concern for you, try calling us from a public phone or your own mobile. You could also try to find out if other 1800 numbers appear on the bill. If they do appear, the eheadspace phone number is also likely to appear. CAN YOU HELP ME WITH MY ASSIGNMENT OR HOMEWORK QUESTIONS? As eheadspace is a clinical service we must prioritise responding to young people who need therapeutic support, and unfortunately this means we are not in a position to assist you with your work. To answer some questions for your assignment/research, please check the following links on our website for relevant information: * https://headspace.org.au/about-us/ * https://headspace.org.au/research-database/ * https://headspace.org.au/young-people/ * https://headspace.org.au/friends-and-family*
https://headspace.org.au/corporate-and-governance/annual-report-videos/ * https://headspace.org.au/our-campaigns/ HOW DO I GET EMPLOYMENT WITH EHEADSPACE? Please see the headspace “Work with Us ” section for any positions available for clinicians at eheadspace. eheadspace employs: Social Workers, Mental Health Nurses, Psychologists and Occupational Therapists HOW CAN I PROVIDE FEEDBACK ABOUT EHEADSPACE? We value and welcome your feedback, please let us know your thoughts and suggestions about our services. Please be advised that compliments may be used and published by eheadspace for promotion and to engage help seeking behaviour. No personal or identifying information will be used. If you do not want your compliment to be published please let us know. If you are experiencing a technical issue with eheadspace pleasecomplete this form
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If you would like to provide feedback including making a complaint or providing a compliment or suggestion please complete this form.
IMPORTANT
You must not submit any material to eheadspace feedback which is obscene, threatening, depicts violence or pornography or is offensive in any other way. If you do, we may suspend your account and will notify the police as appropriate. HEADSPACE would like to acknowledge Aboriginal and Torres Strait Islander peoples as Australia’s First People and Traditional Custodians. We value their cultures, identities, and continuing connection to country, waters, kin and community. We pay our respects to Elders past and present and are committed to making a positive contribution to the wellbeing of Aboriginal and Torres Strait Islander young people, by providing services that are welcoming, safe, culturally appropriate and inclusive. HEADSPACE is committed to embracing diversity and eliminating all forms of discrimination in the provision of health services. HEADSPACE welcomes all people irrespective of ethnicity, lifestyle choice, faith, sexual orientation and gender identity. HEADSPACE centres and services operate across Australia, in metro, regional and rural areas, supporting young Australians and their families to be mentally healthy and engaged in their communities.* Careers
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* Terms & conditions * headspace and privacy HEADSPACE National Youth Mental Health Foundation is funded by the Australian Government Department of Health. HEADSPACE National Youth Mental Health Foundation Ltd is a health promotion charity that has been endorsed as a deductible gift recipient. ABN 26 137 533 843 HEADSPACE National Youth Mental Health Foundation Ltd 2020. YOU HAVE BEEN LOGGED OUT Please log in again to continue your session.Password
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