OUTSOURCED & SUPPORTED IN HOUSE TRAINING We help you to help your people grow by challenging the way you deliver. Practice makes perfect and we can help you build this element into your training by providing actors for simulations, demonstrations and skills development, in your workshops, conferences and events. If you need experiential activities designing, scenarios writing or want ABOUT US | DRAMATIC TRAINING SOLUTIONS Using forum theatre, consequential theatre, simulations and demonstrations we are always coming up with new exciting ways to train learners that are challenging, realistic, practical, fun and linked to our customers key objectives. As we move into an age of technology, AI and robots, soft skills such as empathy, communication and

self-awareness

TRAINING COURSES AND WORKSHOPS People Management Training Workshops & Courses: The Role of the Manager. Team Building. Strategic Planning for Team Leaders. Performance Management. Performance Appraisals. Interview and Selection. How to Plan and Conduct Effective Meetings. Change

Management.

AREAS WE COVER

Personality Types Training. There are a lot of companies that train people in the personality types using Myers Briggs. DISC or Insights, the difference with Dramatic Training Solutions is we use professional business actors to demo the behaviours and bring the whole thing to life. Our workshops are dramatic, dynamic, challenging and fun.

HOW WE DO IT

Curriculum design and resources. Actors bring a whole new dimension to your training, allowing you to bring the challenges your learners are facing to life through forum theatre and business simulations. Find out how we can DTS can re-energise your internal training by creating dynamic immersive exercises and providing experienced business actors. PRESENCE AND COMMUNICATION Course overview: In today’s competitive world, standing out requires confidence, uniqueness and a level of impact above and beyond anything ordinary. Having a strong and positive presence can open up doors, get people to listen, pay attention, to buy, to commit and to support you, which in turn can boost your confidence, increase your chances of success and prepare you to face new challenges.

HOW GROUPS WORK

Course overview: In this workshop, participants complete a personality style inventory prior to the training that provides them with a clear insight to their preferred style. The personal inventories highlight how each participant has differing styles and motivations. One of the major failings of teams is to assume that everyone is influenced by the same motivations and have the same needs and NEGOTIATION SKILLS MASTER CLASS Course overview: This is a thoroughly practical two-day workshop that focuses on the soft skills required in the negotiation process. It will look at ways of handling the complexity and dilemmas of sales negotiation; assertive negotiation is grounded in understanding our value and collaboration with our customers, at the same time as having the courage to stand firm where required to do CREATING A SUCCESSFUL MINDSET Course overview: This session is useful to anyone who wants to improve their overall attitude and recognises that they could take more responsibility for their success and development within business. This course would be particularly useful for sales people where a can do attitude is essential; however it would be helpful for anyone. DTS | TRAINING THAT STICKS | HOW TO BUILD A SUCCESSFUL NETWORK You can build a successful network both inside and outside of your business! photo by roman kraft on unsplash. Below is a really useful exercise in looking at what relationships you currently have, how you might identify weaknesses and set action plans to improve and develop

your network:

OUTSOURCED & SUPPORTED IN HOUSE TRAINING We help you to help your people grow by challenging the way you deliver. Practice makes perfect and we can help you build this element into your training by providing actors for simulations, demonstrations and skills development, in your workshops, conferences and events. If you need experiential activities designing, scenarios writing or want ABOUT US | DRAMATIC TRAINING SOLUTIONS Using forum theatre, consequential theatre, simulations and demonstrations we are always coming up with new exciting ways to train learners that are challenging, realistic, practical, fun and linked to our customers key objectives. As we move into an age of technology, AI and robots, soft skills such as empathy, communication and

self-awareness

TRAINING COURSES AND WORKSHOPS People Management Training Workshops & Courses: The Role of the Manager. Team Building. Strategic Planning for Team Leaders. Performance Management. Performance Appraisals. Interview and Selection. How to Plan and Conduct Effective Meetings. Change

Management.

AREAS WE COVER

Personality Types Training. There are a lot of companies that train people in the personality types using Myers Briggs. DISC or Insights, the difference with Dramatic Training Solutions is we use professional business actors to demo the behaviours and bring the whole thing to life. Our workshops are dramatic, dynamic, challenging and fun.

HOW WE DO IT

Curriculum design and resources. Actors bring a whole new dimension to your training, allowing you to bring the challenges your learners are facing to life through forum theatre and business simulations. Find out how we can DTS can re-energise your internal training by creating dynamic immersive exercises and providing experienced business actors. PRESENCE AND COMMUNICATION Course overview: In today’s competitive world, standing out requires confidence, uniqueness and a level of impact above and beyond anything ordinary. Having a strong and positive presence can open up doors, get people to listen, pay attention, to buy, to commit and to support you, which in turn can boost your confidence, increase your chances of success and prepare you to face new challenges.

HOW GROUPS WORK

Course overview: In this workshop, participants complete a personality style inventory prior to the training that provides them with a clear insight to their preferred style. The personal inventories highlight how each participant has differing styles and motivations. One of the major failings of teams is to assume that everyone is influenced by the same motivations and have the same needs and NEGOTIATION SKILLS MASTER CLASS Course overview: This is a thoroughly practical two-day workshop that focuses on the soft skills required in the negotiation process. It will look at ways of handling the complexity and dilemmas of sales negotiation; assertive negotiation is grounded in understanding our value and collaboration with our customers, at the same time as having the courage to stand firm where required to do CREATING A SUCCESSFUL MINDSET Course overview: This session is useful to anyone who wants to improve their overall attitude and recognises that they could take more responsibility for their success and development within business. This course would be particularly useful for sales people where a can do attitude is essential; however it would be helpful for anyone. DTS | TRAINING THAT STICKS | HOW TO BUILD A SUCCESSFUL NETWORK You can build a successful network both inside and outside of your business! photo by roman kraft on unsplash. Below is a really useful exercise in looking at what relationships you currently have, how you might identify weaknesses and set action plans to improve and develop

your network:

SUCCESS STORIES

After spending time with key stake holders, travelling on the ferries and talking to staff we created a ½ day workshop using 3 actors showing the journey of passenger’s “Carol” and “John” (played by our actors Gregg and Sheila) new to travelling on ferries. INTERVIEW AND SELECTION Course overview: This workshop offers delegates a unique opportunity to practice their interviewing skills using the services of professional role-playing actors. The course begins with a piece of forum theatre showing a typical interview. Delegates are encouraged to TELEPHONE SALES SKILLS Course overview: A highly interactive sales workshop; these two days have been designed to give telephone sales people an opportunity to take a fresh look at polishing their skills in more challenging scenarios. To help delegates to improve their sales skills they will be involved in various games, exercises and simulations using professional business actors, that will make them laugh, think PERFORMANCE MANAGEMENT This workshop is a practical and challenging way for participants to identify the role of a manager when improving individual and team performance as well as practicing the key skills in a COMMUNICATION SKILLS Course overview: Communication is an interactive process – It involves at least two people. Each person is trying to get his or her message across to the other to ensure a joint understanding. Too often the communication process breaks down. BRILLIANT CUSTOMER SERVICE This course is all about the key people skills required for brilliant customer service, these fundamental skills are essential for all aspects of customer interaction giving and creating more wow experiences that will keep them coming back with confidence to recommend you and your company to others. NEGOTIATION SKILLS MASTER CLASS Course overview: This is a thoroughly practical two-day workshop that focuses on the soft skills required in the negotiation process. It will look at ways of handling the complexity and dilemmas of sales negotiation; assertive negotiation is grounded in understanding our value and collaboration with our customers, at the same time as having the courage to stand firm where required to do CREATING A SUCCESSFUL MINDSET Course overview: This session is useful to anyone who wants to improve their overall attitude and recognises that they could take more responsibility for their success and development within business. This course would be particularly useful for sales people where a can do attitude is essential; however it would be helpful for anyone.

NEGOTIATION SKILLS

Course overview: This is a thoroughly practical two-day workshop. It will provide a clear method for handling the complexity and dilemmas of everyday sales bargaining. It uses the images of red, blue and purple to identify a whole range of negotiator’s behaviours and links these to the four phases common to all negotiations; – prepare, debate, propose and bargain. DTS | TRAINING THAT STICKS | HOW TO BUILD A SUCCESSFUL NETWORK You can build a successful network both inside and outside of your business! photo by roman kraft on unsplash. Below is a really useful exercise in looking at what relationships you currently have, how you might identify weaknesses and set action plans to improve and develop

your network:

OUTSOURCED & SUPPORTED IN HOUSE TRAINING We help you to help your people grow by challenging the way you deliver. Practice makes perfect and we can help you build this element into your training by providing actors for simulations, demonstrations and skills development, in your workshops, conferences and events. If you need experiential activities designing, scenarios writing or want ABOUT US | DRAMATIC TRAINING SOLUTIONS Using forum theatre, consequential theatre, simulations and demonstrations we are always coming up with new exciting ways to train learners that are challenging, realistic, practical, fun and linked to our customers key objectives. As we move into an age of technology, AI and robots, soft skills such as empathy, communication and

self-awareness

TRAINING COURSES AND WORKSHOPS People Management Training Workshops & Courses: The Role of the Manager. Team Building. Strategic Planning for Team Leaders. Performance Management. Performance Appraisals. Interview and Selection. How to Plan and Conduct Effective Meetings. Change

Management.

AREAS WE COVER

Personality Types Training. There are a lot of companies that train people in the personality types using Myers Briggs. DISC or Insights, the difference with Dramatic Training Solutions is we use professional business actors to demo the behaviours and bring the whole thing to life. Our workshops are dramatic, dynamic, challenging and fun.

HOW WE DO IT

Curriculum design and resources. Actors bring a whole new dimension to your training, allowing you to bring the challenges your learners are facing to life through forum theatre and business simulations. Find out how we can DTS can re-energise your internal training by creating dynamic immersive exercises and providing experienced business actors. PRESENCE AND COMMUNICATION Course overview: In today’s competitive world, standing out requires confidence, uniqueness and a level of impact above and beyond anything ordinary. Having a strong and positive presence can open up doors, get people to listen, pay attention, to buy, to commit and to support you, which in turn can boost your confidence, increase your chances of success and prepare you to face new challenges.

HOW GROUPS WORK

Course overview: In this workshop, participants complete a personality style inventory prior to the training that provides them with a clear insight to their preferred style. The personal inventories highlight how each participant has differing styles and motivations. One of the major failings of teams is to assume that everyone is influenced by the same motivations and have the same needs and NEGOTIATION SKILLS MASTER CLASS Course overview: This is a thoroughly practical two-day workshop that focuses on the soft skills required in the negotiation process. It will look at ways of handling the complexity and dilemmas of sales negotiation; assertive negotiation is grounded in understanding our value and collaboration with our customers, at the same time as having the courage to stand firm where required to do CREATING A SUCCESSFUL MINDSET Course overview: This session is useful to anyone who wants to improve their overall attitude and recognises that they could take more responsibility for their success and development within business. This course would be particularly useful for sales people where a can do attitude is essential; however it would be helpful for anyone. DTS | TRAINING THAT STICKS | HOW TO BUILD A SUCCESSFUL NETWORK You can build a successful network both inside and outside of your business! photo by roman kraft on unsplash. Below is a really useful exercise in looking at what relationships you currently have, how you might identify weaknesses and set action plans to improve and develop

your network:

OUTSOURCED & SUPPORTED IN HOUSE TRAINING We help you to help your people grow by challenging the way you deliver. Practice makes perfect and we can help you build this element into your training by providing actors for simulations, demonstrations and skills development, in your workshops, conferences and events. If you need experiential activities designing, scenarios writing or want ABOUT US | DRAMATIC TRAINING SOLUTIONS Using forum theatre, consequential theatre, simulations and demonstrations we are always coming up with new exciting ways to train learners that are challenging, realistic, practical, fun and linked to our customers key objectives. As we move into an age of technology, AI and robots, soft skills such as empathy, communication and

self-awareness

TRAINING COURSES AND WORKSHOPS People Management Training Workshops & Courses: The Role of the Manager. Team Building. Strategic Planning for Team Leaders. Performance Management. Performance Appraisals. Interview and Selection. How to Plan and Conduct Effective Meetings. Change

Management.

AREAS WE COVER

Personality Types Training. There are a lot of companies that train people in the personality types using Myers Briggs. DISC or Insights, the difference with Dramatic Training Solutions is we use professional business actors to demo the behaviours and bring the whole thing to life. Our workshops are dramatic, dynamic, challenging and fun.

HOW WE DO IT

Curriculum design and resources. Actors bring a whole new dimension to your training, allowing you to bring the challenges your learners are facing to life through forum theatre and business simulations. Find out how we can DTS can re-energise your internal training by creating dynamic immersive exercises and providing experienced business actors. PRESENCE AND COMMUNICATION Course overview: In today’s competitive world, standing out requires confidence, uniqueness and a level of impact above and beyond anything ordinary. Having a strong and positive presence can open up doors, get people to listen, pay attention, to buy, to commit and to support you, which in turn can boost your confidence, increase your chances of success and prepare you to face new challenges.

HOW GROUPS WORK

Course overview: In this workshop, participants complete a personality style inventory prior to the training that provides them with a clear insight to their preferred style. The personal inventories highlight how each participant has differing styles and motivations. One of the major failings of teams is to assume that everyone is influenced by the same motivations and have the same needs and NEGOTIATION SKILLS MASTER CLASS Course overview: This is a thoroughly practical two-day workshop that focuses on the soft skills required in the negotiation process. It will look at ways of handling the complexity and dilemmas of sales negotiation; assertive negotiation is grounded in understanding our value and collaboration with our customers, at the same time as having the courage to stand firm where required to do CREATING A SUCCESSFUL MINDSET Course overview: This session is useful to anyone who wants to improve their overall attitude and recognises that they could take more responsibility for their success and development within business. This course would be particularly useful for sales people where a can do attitude is essential; however it would be helpful for anyone. DTS | TRAINING THAT STICKS | HOW TO BUILD A SUCCESSFUL NETWORK You can build a successful network both inside and outside of your business! photo by roman kraft on unsplash. Below is a really useful exercise in looking at what relationships you currently have, how you might identify weaknesses and set action plans to improve and develop

your network:

SUCCESS STORIES

After spending time with key stake holders, travelling on the ferries and talking to staff we created a ½ day workshop using 3 actors showing the journey of passenger’s “Carol” and “John” (played by our actors Gregg and Sheila) new to travelling on ferries. INTERVIEW AND SELECTION Course overview: This workshop offers delegates a unique opportunity to practice their interviewing skills using the services of professional role-playing actors. The course begins with a piece of forum theatre showing a typical interview. Delegates are encouraged to TELEPHONE SALES SKILLS Course overview: A highly interactive sales workshop; these two days have been designed to give telephone sales people an opportunity to take a fresh look at polishing their skills in more challenging scenarios. To help delegates to improve their sales skills they will be involved in various games, exercises and simulations using professional business actors, that will make them laugh, think PERFORMANCE MANAGEMENT This workshop is a practical and challenging way for participants to identify the role of a manager when improving individual and team performance as well as practicing the key skills in a COMMUNICATION SKILLS Course overview: Communication is an interactive process – It involves at least two people. Each person is trying to get his or her message across to the other to ensure a joint understanding. Too often the communication process breaks down. BRILLIANT CUSTOMER SERVICE This course is all about the key people skills required for brilliant customer service, these fundamental skills are essential for all aspects of customer interaction giving and creating more wow experiences that will keep them coming back with confidence to recommend you and your company to others. NEGOTIATION SKILLS MASTER CLASS Course overview: This is a thoroughly practical two-day workshop that focuses on the soft skills required in the negotiation process. It will look at ways of handling the complexity and dilemmas of sales negotiation; assertive negotiation is grounded in understanding our value and collaboration with our customers, at the same time as having the courage to stand firm where required to do CREATING A SUCCESSFUL MINDSET Course overview: This session is useful to anyone who wants to improve their overall attitude and recognises that they could take more responsibility for their success and development within business. This course would be particularly useful for sales people where a can do attitude is essential; however it would be helpful for anyone.

NEGOTIATION SKILLS

Course overview: This is a thoroughly practical two-day workshop. It will provide a clear method for handling the complexity and dilemmas of everyday sales bargaining. It uses the images of red, blue and purple to identify a whole range of negotiator’s behaviours and links these to the four phases common to all negotiations; – prepare, debate, propose and bargain. DTS | TRAINING THAT STICKS | HOW TO BUILD A SUCCESSFUL NETWORK You can build a successful network both inside and outside of your business! photo by roman kraft on unsplash. Below is a really useful exercise in looking at what relationships you currently have, how you might identify weaknesses and set action plans to improve and develop

your network:

OUTSOURCED & SUPPORTED IN HOUSE TRAINING We help you to help your people grow by challenging the way you deliver. Practice makes perfect and we can help you build this element into your training by providing actors for simulations, demonstrations and skills development, in your workshops, conferences and events. If you need experiential activities designing, scenarios writing or want ABOUT US | DRAMATIC TRAINING SOLUTIONS Using forum theatre, consequential theatre, simulations and demonstrations we are always coming up with new exciting ways to train learners that are challenging, realistic, practical, fun and linked to our customers key objectives. As we move into an age of technology, AI and robots, soft skills such as empathy, communication and

self-awareness

TRAINING COURSES AND WORKSHOPS People Management Training Workshops & Courses: The Role of the Manager. Team Building. Strategic Planning for Team Leaders. Performance Management. Performance Appraisals. Interview and Selection. How to Plan and Conduct Effective Meetings. Change

Management.

AREAS WE COVER

Personality Types Training. There are a lot of companies that train people in the personality types using Myers Briggs. DISC or Insights, the difference with Dramatic Training Solutions is we use professional business actors to demo the behaviours and bring the whole thing to life. Our workshops are dramatic, dynamic, challenging and fun.

HOW WE DO IT

Curriculum design and resources. Actors bring a whole new dimension to your training, allowing you to bring the challenges your learners are facing to life through forum theatre and business simulations. Find out how we can DTS can re-energise your internal training by creating dynamic immersive exercises and providing experienced business actors. PRESENCE AND COMMUNICATION Course overview: In today’s competitive world, standing out requires confidence, uniqueness and a level of impact above and beyond anything ordinary. Having a strong and positive presence can open up doors, get people to listen, pay attention, to buy, to commit and to support you, which in turn can boost your confidence, increase your chances of success and prepare you to face new challenges.

HOW GROUPS WORK

Course overview: In this workshop, participants complete a personality style inventory prior to the training that provides them with a clear insight to their preferred style. The personal inventories highlight how each participant has differing styles and motivations. One of the major failings of teams is to assume that everyone is influenced by the same motivations and have the same needs and NEGOTIATION SKILLS MASTER CLASS Course overview: This is a thoroughly practical two-day workshop that focuses on the soft skills required in the negotiation process. It will look at ways of handling the complexity and dilemmas of sales negotiation; assertive negotiation is grounded in understanding our value and collaboration with our customers, at the same time as having the courage to stand firm where required to do CREATING A SUCCESSFUL MINDSET Course overview: This session is useful to anyone who wants to improve their overall attitude and recognises that they could take more responsibility for their success and development within business. This course would be particularly useful for sales people where a can do attitude is essential; however it would be helpful for anyone. DTS | TRAINING THAT STICKS | HOW TO BUILD A SUCCESSFUL NETWORK You can build a successful network both inside and outside of your business! photo by roman kraft on unsplash. Below is a really useful exercise in looking at what relationships you currently have, how you might identify weaknesses and set action plans to improve and develop

your network:

OUTSOURCED & SUPPORTED IN HOUSE TRAINING We help you to help your people grow by challenging the way you deliver. Practice makes perfect and we can help you build this element into your training by providing actors for simulations, demonstrations and skills development, in your workshops, conferences and events. If you need experiential activities designing, scenarios writing or want ABOUT US | DRAMATIC TRAINING SOLUTIONS Using forum theatre, consequential theatre, simulations and demonstrations we are always coming up with new exciting ways to train learners that are challenging, realistic, practical, fun and linked to our customers key objectives. As we move into an age of technology, AI and robots, soft skills such as empathy, communication and

self-awareness

TRAINING COURSES AND WORKSHOPS People Management Training Workshops & Courses: The Role of the Manager. Team Building. Strategic Planning for Team Leaders. Performance Management. Performance Appraisals. Interview and Selection. How to Plan and Conduct Effective Meetings. Change

Management.

AREAS WE COVER

Personality Types Training. There are a lot of companies that train people in the personality types using Myers Briggs. DISC or Insights, the difference with Dramatic Training Solutions is we use professional business actors to demo the behaviours and bring the whole thing to life. Our workshops are dramatic, dynamic, challenging and fun.

HOW WE DO IT

Curriculum design and resources. Actors bring a whole new dimension to your training, allowing you to bring the challenges your learners are facing to life through forum theatre and business simulations. Find out how we can DTS can re-energise your internal training by creating dynamic immersive exercises and providing experienced business actors. PRESENCE AND COMMUNICATION Course overview: In today’s competitive world, standing out requires confidence, uniqueness and a level of impact above and beyond anything ordinary. Having a strong and positive presence can open up doors, get people to listen, pay attention, to buy, to commit and to support you, which in turn can boost your confidence, increase your chances of success and prepare you to face new challenges.

HOW GROUPS WORK

Course overview: In this workshop, participants complete a personality style inventory prior to the training that provides them with a clear insight to their preferred style. The personal inventories highlight how each participant has differing styles and motivations. One of the major failings of teams is to assume that everyone is influenced by the same motivations and have the same needs and NEGOTIATION SKILLS MASTER CLASS Course overview: This is a thoroughly practical two-day workshop that focuses on the soft skills required in the negotiation process. It will look at ways of handling the complexity and dilemmas of sales negotiation; assertive negotiation is grounded in understanding our value and collaboration with our customers, at the same time as having the courage to stand firm where required to do CREATING A SUCCESSFUL MINDSET Course overview: This session is useful to anyone who wants to improve their overall attitude and recognises that they could take more responsibility for their success and development within business. This course would be particularly useful for sales people where a can do attitude is essential; however it would be helpful for anyone. DTS | TRAINING THAT STICKS | HOW TO BUILD A SUCCESSFUL NETWORK You can build a successful network both inside and outside of your business! photo by roman kraft on unsplash. Below is a really useful exercise in looking at what relationships you currently have, how you might identify weaknesses and set action plans to improve and develop

your network:

CONTACT | DRAMATIC TRAINING SOLUTIONS Address. Dramatic Training Solutions Unit 4a Pineham Farm Haversham Bucks MK19 7DP. Tel: 01908 511 062. E-mail: hello@planetdts.com.

SUCCESS STORIES

After spending time with key stake holders, travelling on the ferries and talking to staff we created a ½ day workshop using 3 actors showing the journey of passenger’s “Carol” and “John” (played by our actors Gregg and Sheila) new to travelling on ferries. CREATING A SUCCESSFUL MINDSET Course overview: This session is useful to anyone who wants to improve their overall attitude and recognises that they could take more responsibility for their success and development within business. This course would be particularly useful for sales people where a can do attitude is essential; however it would be helpful for anyone. INTERVIEW AND SELECTION Course overview: This workshop offers delegates a unique opportunity to practice their interviewing skills using the services of professional role-playing actors. The course begins with a piece of forum theatre showing a typical interview. Delegates are encouraged to TELEPHONE SALES SKILLS Course overview: A highly interactive sales workshop; these two days have been designed to give telephone sales people an opportunity to take a fresh look at polishing their skills in more challenging scenarios. To help delegates to improve their sales skills they will be involved in various games, exercises and simulations using professional business actors, that will make them laugh, think BRILLIANT CUSTOMER SERVICE This course is all about the key people skills required for brilliant customer service, these fundamental skills are essential for all aspects of customer interaction giving and creating more wow experiences that will keep them coming back with confidence to recommend you and your company to others. COMMUNICATION SKILLS Course overview: Communication is an interactive process – It involves at least two people. Each person is trying to get his or her message across to the other to ensure a joint understanding. Too often the communication process breaks down. PERFORMANCE MANAGEMENT This workshop is a practical and challenging way for participants to identify the role of a manager when improving individual and team performance as well as practicing the key skills in a NEGOTIATION SKILLS MASTER CLASS Course overview: This is a thoroughly practical two-day workshop that focuses on the soft skills required in the negotiation process. It will look at ways of handling the complexity and dilemmas of sales negotiation; assertive negotiation is grounded in understanding our value and collaboration with our customers, at the same time as having the courage to stand firm where required to do DTS | TRAINING THAT STICKS | HOW TO BUILD A SUCCESSFUL NETWORK You can build a successful network both inside and outside of your business! photo by roman kraft on unsplash. Below is a really useful exercise in looking at what relationships you currently have, how you might identify weaknesses and set action plans to improve and develop

your network:

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ANNE BOYNTON-TRIGG

VP, Export Sales & Marketing | Scholastic Every training has been highly engaging and memorable--reps still talk about concepts that Debra taught them years ago, probably because they got to practice them in a safe environment where mistakes are always turned into teachable moments. In addition, Debra has consistently demonstrated an ability to adapt to the needs of the team to be trained, customizing materials and actively learning about the business in advance of the training.

IAN SHREEVE

Learning & Development Manager Distribution | Argos I've used actors in the past and have had reservations about just how effective some of the interventions have been. I have to say I had none of those reservations with the guys from DTS. They were fabulous! What I think really worked was the idea of getting delegates to express their emotions before they even realised they were in a learning situation, which created real and genuine situations for people to learn from.

KOSTA CHRISTOFI

Senior Learning Specialist, Management & Leadership Capability |

Santander

Debra and her team provided a powerful and compelling element to our leadership programme using professional actors/ facilitators who were able to fully immerse learners in challenging and stimulating scenarios instantly and completely. Their ability to do this and then facilitate the learning was essential to the success of this programme, and I would fully recommend Debra and her organisation to anyone wishing to achieve

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HOW TO BE A GREAT SALES COACH – COACHING THE UNCOACHABLE

Dec 18, 2018

In the third part of this series we look at what to do when the sales person you are coaching gets defensive when you coach them. One of the most frustrating aspects of sales coaching is dealing with sales reps that don’t want to be coached. We all have managed these...

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BUDGET BEING SQUEEZED? HERE ARE SOME IDEAS ON HOW TO GET FREE!

TRAINING

Dec 11, 2018

I wouldn’t normally promote ways for L and D professionals to get free training but with the general uncertainty in the economy (don’t mention the B word!) and a real need to develop our people the following tips are a useful way to plug the gap while your waiting

for...

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HOW TO HAVE THE X FACTOR – THE POWER OF EMPATHY

Dec 4, 2018

As the artificial intelligence revolution roars on, its no wonder that we worry about whether we will have a job in the future The McKinsey Global Institute estimates that 400 million to 800 million of today’s jobs will be automated by 2030. Which is why we are...

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