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CAREERS | DIRECTLY
We are focused on hiring, developing, and retaining the most talented individuals by celebrating our diverse cultures, perspectives, skills, and experiences. We have to put diversity and inclusion at the forefront of Directly’s work. It is an ongoing effort that every Directly employee must live and breathe and contribute to in manyways.
PLATFORM | DIRECTLY
Directly was designed and built on a foundation of privacy and security. That means all data is protected by a rigorous set of enterprise-level controls, policies, and practices to protect privacy and security. Our platform is SOC 2 Type II compliant, GDPR & CCPA compliant, redundant, and INDUSTRIES | DIRECTLY Overview → World-class customer service from beyond the contact center. How It Works; Powered By; Onboard We source, screen, and onboard highly qualified experts.; Our Experts Learn more about our independent experts.; Route We help you route us inquiries that are a perfect fit for experts.; Our Platform The technology stack powering everything we do.; Automate We use AI & machine learningCONTACT | DIRECTLY
Contact us and learn how we can help you: Meet any spike in volume with a flexible workforce. Access product & technical specialists that will boost CSAT. Speed your transition from phone to digital channels. Reduce reliance on the contact center and save millions per year.SAMSUNG | DIRECTLY
Samsung | Directly. Product. Overview → World-class customer service from beyond the contact center. How It Works. Powered By. Onboard We source, screen, and onboard highly qualified experts. Our Experts Learn more about our independent experts. Route We help you route us inquiries that are aREWARD | DIRECTLY
Rewarding CustomerService Excellence. Our services are delivered on a pay-for-performance compensation model. Experts are only compensated when a customer issue is handled without requiring an agent. Experts are also rewarded for writing automated content, voting on answer quality, and giving feedback to peers, ensuring that your customersLEGAL | DIRECTLY
15. General. Welcome to directly.com, provided by Directly, Inc. (“ Directly ”, “ Company ”, “we”, “our”, or “us”). Directly's Customer Experience Automation (" CXA ") platform and services allow companies to build networks of independent third-party expert users (“ Experts ”) to provide best in class customerexperience
IF HUMANS NEED 10,000 HOURS OF TRAINING TO BE AN EXPERT The simplified idea is that humans need at least 10,000 hours of practice at a skill to become an expert. There are, naturally, different types of practice (more on that later). But this idea applies to artificial intelligence, too. As we recently wrote, AI is actually pretty dumb without human intelligence — and thatintelligence comes
MICROSOFT XBOX
Microsoft Xbox
DIRECTLY | THINK OUTSIDE THE CONTACT CENTERCAREERSPRESS & AWARDSLEGALTECHSCHEDULE A DEMOSECURITY Reduce Contact Center Volume,Increase CSAT. We currently solve tens of millions of customer service inquiries per year for Fortune 500 brands. Our innovative approach reduces contact center volume by 40%, boosts customer satisfaction up to 20% and saves millions per year.Learn More →.
CAREERS | DIRECTLY
We are focused on hiring, developing, and retaining the most talented individuals by celebrating our diverse cultures, perspectives, skills, and experiences. We have to put diversity and inclusion at the forefront of Directly’s work. It is an ongoing effort that every Directly employee must live and breathe and contribute to in manyways.
PLATFORM | DIRECTLY
Directly was designed and built on a foundation of privacy and security. That means all data is protected by a rigorous set of enterprise-level controls, policies, and practices to protect privacy and security. Our platform is SOC 2 Type II compliant, GDPR & CCPA compliant, redundant, and INDUSTRIES | DIRECTLY Overview → World-class customer service from beyond the contact center. How It Works; Powered By; Onboard We source, screen, and onboard highly qualified experts.; Our Experts Learn more about our independent experts.; Route We help you route us inquiries that are a perfect fit for experts.; Our Platform The technology stack powering everything we do.; Automate We use AI & machine learningCONTACT | DIRECTLY
Contact us and learn how we can help you: Meet any spike in volume with a flexible workforce. Access product & technical specialists that will boost CSAT. Speed your transition from phone to digital channels. Reduce reliance on the contact center and save millions per year.SAMSUNG | DIRECTLY
Samsung | Directly. Product. Overview → World-class customer service from beyond the contact center. How It Works. Powered By. Onboard We source, screen, and onboard highly qualified experts. Our Experts Learn more about our independent experts. Route We help you route us inquiries that are aREWARD | DIRECTLY
Rewarding CustomerService Excellence. Our services are delivered on a pay-for-performance compensation model. Experts are only compensated when a customer issue is handled without requiring an agent. Experts are also rewarded for writing automated content, voting on answer quality, and giving feedback to peers, ensuring that your customersLEGAL | DIRECTLY
15. General. Welcome to directly.com, provided by Directly, Inc. (“ Directly ”, “ Company ”, “we”, “our”, or “us”). Directly's Customer Experience Automation (" CXA ") platform and services allow companies to build networks of independent third-party expert users (“ Experts ”) to provide best in class customerexperience
IF HUMANS NEED 10,000 HOURS OF TRAINING TO BE AN EXPERT The simplified idea is that humans need at least 10,000 hours of practice at a skill to become an expert. There are, naturally, different types of practice (more on that later). But this idea applies to artificial intelligence, too. As we recently wrote, AI is actually pretty dumb without human intelligence — and thatintelligence comes
MICROSOFT XBOX
Microsoft Xbox
ABOUT | DIRECTLY
Directly is a pioneer in crowdsourced artificial intelligence for customer service. We combine patented AI technology and thousands of on-demand experts to deliver world-class customer service that consumers love. Companies like Airbnb, Microsoft, and Samsung partner with Directly to improve the customer experience, boosting CSAT by upto 20%
SOLUTIONS | DIRECTLY Solutions by Initiative. We offer solutions to help you tackle strategic initiatives that will make a significant impact. Learn how we help customers transform and scale their operations. Digital Transformation →. Business Continuity →. Workforce Augmentation→.
PRODUCT OVERVIEW
Unprecedented Flexibility To Meet the Moment. Quickly meet any spike in demand. Experts are available 24/7 on-demand — and the network can dynamically scale up to answer an influx of new questions or scale down in a quiet period. Easily manage surges in volume while ensuring fast response rates and high customer satisfaction. INDUSTRIES | DIRECTLY Overview → World-class customer service from beyond the contact center. How It Works; Powered By; Onboard We source, screen, and onboard highly qualified experts.; Our Experts Learn more about our independent experts.; Route We help you route us inquiries that are a perfect fit for experts.; Our Platform The technology stack powering everything we do.; Automate We use AI & machine learningONBOARD | DIRECTLY
Onboarding. After experts are approved, they are invited to join the Directly platform and complete a series of educational courses. These courses ensure experts have a proven mastery of how to use the platform, are familiar with customer service best practices, andIVR | DIRECTLY
Directly’s IVR to Messaging solution gives your customers the ability to instantly shift from a phone call to a fully staffed messaging experience. Consumers have been frustrated with IVR trees and long wait times for decades. Unlock improved customer experiencesby
REWARD | DIRECTLY
Rewarding CustomerService Excellence. Our services are delivered on a pay-for-performance compensation model. Experts are only compensated when a customer issue is handled without requiring an agent. Experts are also rewarded for writing automated content, voting on answer quality, and giving feedback to peers, ensuring that your customersROUTE | DIRECTLY
Escalate to Contact Center. We seamlessly integrate into your existing digital contact center technology, allowing experts to escalate conversations to in-house agents with full context when needed. All interactions are recorded in your helpdesk, so agents have the full context of the prior expert interaction when introduced into theconversation.
TELCOM | DIRECTLY
Overview → World-class customer service from beyond the contact center. How It Works; Powered By; Onboard We source, screen, and onboard highly qualified experts.; Our Experts Learn more about our independent experts.; Route We help you route us inquiries that are a perfect fit for experts.; Our Platform The technology stack powering everything we do.; Automate We use AI & machine learningGAMING | DIRECTLY
Tap the Expertise ofTechnical Specialists. Gaming experts, who have deep expertise troubleshooting internet connectivity, consoles, and connected applications, can help your gamers troubleshoot a DIRECTLY | THINK OUTSIDE THE CONTACT CENTERCAREERSPRESS & AWARDSLEGALTECHSCHEDULE A DEMOSECURITY Directly crowdsources talented experts from outside of your organization, and in tandem with best-in-class artificial intelligence, transforms the way customers interact with your brand.CAREERS | DIRECTLY
At Directly, we offer an environment where we celebrate each team member and learn from one another. We are focused on hiring, developing, and retaining the most talented individuals by celebrating our diverse cultures, perspectives, skills, and experiences.PLATFORM | DIRECTLY
The Directly platform is a powerful combination of AI, machine learning and predictive technology that delivers remarkable customerexperiences.
INDUSTRIES | DIRECTLY Overview → World-class customer service from beyond the contact center. How It Works; Powered By; Onboard We source, screen, and onboard highly qualified experts.; Our Experts Learn more about our independent experts.; Route We help you route us inquiries that are a perfect fit for experts.; Our Platform The technology stack powering everything we do.; Automate We use AI & machine learningCONTACT | DIRECTLY
Overview → World-class customer service from beyond the contact center. How It Works; Powered By; Onboard We source, screen, and onboard highly qualified experts.; Our Experts Learn more about our independent experts.; Route We help you route us inquiries that are a perfect fit for experts.; Our Platform The technology stack powering everything we do.; Automate We use AI & machine learningREWARD | DIRECTLY
Overview → World-class customer service from beyond the contact center. How It Works; Powered By; Onboard We source, screen, and onboard highly qualified experts.; Our Experts Learn more about our independent experts.; Route We help you route us inquiries that are a perfect fit for experts.; Our Platform The technology stack powering everything we do.; Automate We use AI & machine learningSAMSUNG | DIRECTLY
Overview → World-class customer service from beyond the contact center. How It Works; Powered By; Onboard We source, screen, and onboard highly qualified experts.; Our Experts Learn more about our independent experts.; Route We help you route us inquiries that are a perfect fit for experts.; Our Platform The technology stack powering everything we do.; Automate We use AI & machine learningLEGAL | DIRECTLY
Last Updated and Effective as of May 18, 2021. Download as PDF Download the previous version of our Terms Welcome to directly.com, provided by Directly, Inc. (“ Directly," “Company," “we IF HUMANS NEED 10,000 HOURS OF TRAINING TO BE AN EXPERT The same formula holds true for AI. Even with all of Amazon’s intelligencesmarts built into the engine, the out-of-the-box PizzaOrdering bot is no smarter than an untrained teenager working his first job behind the counter at Pizza Hut.MICROSOFT XBOX
Microsoft Xbox
DIRECTLY | THINK OUTSIDE THE CONTACT CENTERCAREERSPRESS & AWARDSLEGALTECHSCHEDULE A DEMOSECURITY Directly crowdsources talented experts from outside of your organization, and in tandem with best-in-class artificial intelligence, transforms the way customers interact with your brand.CAREERS | DIRECTLY
At Directly, we offer an environment where we celebrate each team member and learn from one another. We are focused on hiring, developing, and retaining the most talented individuals by celebrating our diverse cultures, perspectives, skills, and experiences.PLATFORM | DIRECTLY
The Directly platform is a powerful combination of AI, machine learning and predictive technology that delivers remarkable customerexperiences.
INDUSTRIES | DIRECTLY Overview → World-class customer service from beyond the contact center. How It Works; Powered By; Onboard We source, screen, and onboard highly qualified experts.; Our Experts Learn more about our independent experts.; Route We help you route us inquiries that are a perfect fit for experts.; Our Platform The technology stack powering everything we do.; Automate We use AI & machine learningCONTACT | DIRECTLY
Overview → World-class customer service from beyond the contact center. How It Works; Powered By; Onboard We source, screen, and onboard highly qualified experts.; Our Experts Learn more about our independent experts.; Route We help you route us inquiries that are a perfect fit for experts.; Our Platform The technology stack powering everything we do.; Automate We use AI & machine learningREWARD | DIRECTLY
Overview → World-class customer service from beyond the contact center. How It Works; Powered By; Onboard We source, screen, and onboard highly qualified experts.; Our Experts Learn more about our independent experts.; Route We help you route us inquiries that are a perfect fit for experts.; Our Platform The technology stack powering everything we do.; Automate We use AI & machine learningSAMSUNG | DIRECTLY
Overview → World-class customer service from beyond the contact center. How It Works; Powered By; Onboard We source, screen, and onboard highly qualified experts.; Our Experts Learn more about our independent experts.; Route We help you route us inquiries that are a perfect fit for experts.; Our Platform The technology stack powering everything we do.; Automate We use AI & machine learningLEGAL | DIRECTLY
Last Updated and Effective as of May 18, 2021. Download as PDF Download the previous version of our Terms Welcome to directly.com, provided by Directly, Inc. (“ Directly," “Company," “we IF HUMANS NEED 10,000 HOURS OF TRAINING TO BE AN EXPERT The same formula holds true for AI. Even with all of Amazon’s intelligencesmarts built into the engine, the out-of-the-box PizzaOrdering bot is no smarter than an untrained teenager working his first job behind the counter at Pizza Hut.MICROSOFT XBOX
Microsoft Xbox
SOLUTIONS | DIRECTLY Overview → World-class customer service from beyond the contact center. How It Works; Powered By; Onboard We source, screen, and onboard highly qualified experts.; Our Experts Learn more about our independent experts.; Route We help you route us inquiries that are a perfect fit for experts.; Our Platform The technology stack powering everything we do.; Automate We use AI & machine learningPRODUCT OVERVIEW
Overview → World-class customer service from beyond the contact center. How It Works; Powered By; Onboard We source, screen, and onboard highly qualified experts.; Our Experts Learn more about our independent experts.; Route We help you route us inquiries that are a perfect fit for experts.; Our Platform The technology stack powering everything we do.; Automate We use AI & machine learning INDUSTRIES | DIRECTLY Overview → World-class customer service from beyond the contact center. How It Works; Powered By; Onboard We source, screen, and onboard highly qualified experts.; Our Experts Learn more about our independent experts.; Route We help you route us inquiries that are a perfect fit for experts.; Our Platform The technology stack powering everything we do.; Automate We use AI & machine learningABOUT | DIRECTLY
Directly is a pioneer in crowdsourced artificial intelligence. We deliver world-class customer service for leading Fortune 500 brands by thinking differently.ONBOARD | DIRECTLY
Overview → World-class customer service from beyond the contact center. How It Works; Powered By; Onboard We source, screen, and onboard highly qualified experts.; Our Experts Learn more about our independent experts.; Route We help you route us inquiries that are a perfect fit for experts.; Our Platform The technology stack powering everything we do.; Automate We use AI & machine learningREWARD | DIRECTLY
Overview → World-class customer service from beyond the contact center. How It Works; Powered By; Onboard We source, screen, and onboard highly qualified experts.; Our Experts Learn more about our independent experts.; Route We help you route us inquiries that are a perfect fit for experts.; Our Platform The technology stack powering everything we do.; Automate We use AI & machine learningIVR | DIRECTLY
Directly’s IVR to Messaging solution gives your customers the ability to instantly shift from a phone call to a fully staffed messaging experience.TECH | DIRECTLY
Overview → World-class customer service from beyond the contact center. How It Works; Powered By; Onboard We source, screen, and onboard highly qualified experts.; Our Experts Learn more about our independent experts.; Route We help you route us inquiries that are a perfect fit for experts.; Our Platform The technology stack powering everything we do.; Automate We use AI & machine learningGAMING | DIRECTLY
Overview → World-class customer service from beyond the contact center. How It Works; Powered By; Onboard We source, screen, and onboard highly qualified experts.; Our Experts Learn more about our independent experts.; Route We help you route us inquiries that are a perfect fit for experts.; Our Platform The technology stack powering everything we do.; Automate We use AI & machine learningTELCOM | DIRECTLY
Overview → World-class customer service from beyond the contact center. How It Works; Powered By; Onboard We source, screen, and onboard highly qualified experts.; Our Experts Learn more about our independent experts.; Route We help you route us inquiries that are a perfect fit for experts.; Our Platform The technology stack powering everything we do.; Automate We use AI & machine learning DIRECTLY | THINK OUTSIDE THE CONTACT CENTERCAREERSPRESS & AWARDSLEGALTECHSCHEDULE A DEMOSECURITY Reduce Contact Center Volume,Increase CSAT. We currently solve tens of millions of customer service inquiries per year for Fortune 500 brands. Our innovative approach reduces contact center volume by 40%, boosts customer satisfaction up to 20% and saves millions per year.Learn More →.
CAREERS | DIRECTLY
We are focused on hiring, developing, and retaining the most talented individuals by celebrating our diverse cultures, perspectives, skills, and experiences. We have to put diversity and inclusion at the forefront of Directly’s work. It is an ongoing effort that every Directly employee must live and breathe and contribute to in manyways.
PRODUCT OVERVIEW
Unprecedented Flexibility To Meet the Moment. Quickly meet any spike in demand. Experts are available 24/7 on-demand — and the network can dynamically scale up to answer an influx of new questions or scale down in a quiet period. Easily manage surges in volume while ensuring fast response rates and high customer satisfaction.PLATFORM | DIRECTLY
Directly was designed and built on a foundation of privacy and security. That means all data is protected by a rigorous set of enterprise-level controls, policies, and practices to protect privacy and security. Our platform is SOC 2 Type II compliant, GDPR & CCPA compliant, redundant, andCONTACT | DIRECTLY
Contact us and learn how we can help you: Meet any spike in volume with a flexible workforce. Access product & technical specialists that will boost CSAT. Speed your transition from phone to digital channels. Reduce reliance on the contact center and save millions per year.SAMSUNG | DIRECTLY
Samsung | Directly. Product. Overview → World-class customer service from beyond the contact center. How It Works. Powered By. Onboard We source, screen, and onboard highly qualified experts. Our Experts Learn more about our independent experts. Route We help you route us inquiries that are a LEGAL | DIRECTLYDIRECTLY APPLYDIRECTLY COMPANYDIRECTLY EXPERTSDIRECTLY REVIEWSDIRECTORY APP 15. General. Welcome to directly.com, provided by Directly, Inc. (“ Directly ”, “ Company ”, “we”, “our”, or “us”). Directly's Customer Experience Automation (" CXA ") platform and services allow companies to build networks of independent third-party expert users (“ Experts ”) to provide best in class customerexperience
IF HUMANS NEED 10,000 HOURS OF TRAINING TO BE AN EXPERT The simplified idea is that humans need at least 10,000 hours of practice at a skill to become an expert. There are, naturally, different types of practice (more on that later). But this idea applies to artificial intelligence, too. As we recently wrote, AI is actually pretty dumb without human intelligence — and thatintelligence comes
WHAT ARE THE TOP REASONS CUSTOMERS ABANDON SELF-SERVICE In fact, a recent Microsoft report found that two-thirds of consumers prefer self-service and solving issues on their own to other forms of support. And because of this, “self-service should be a cornerstone of any omni-channel (customer service) strategy.”. At Directly, we are fixated on helping companies (and their customers) increase the MICROSOFT XBOXDIRECTLY APPLYDIRECTLY CHAT SUPPORTDIRECTLY COMPANYDIRECTLY ONLINE JOBDIRECTLY PROPORTIONAL DEFINITIONMicrosoft Xbox
DIRECTLY | THINK OUTSIDE THE CONTACT CENTERCAREERSPRESS & AWARDSLEGALTECHSCHEDULE A DEMOSECURITY Reduce Contact Center Volume,Increase CSAT. We currently solve tens of millions of customer service inquiries per year for Fortune 500 brands. Our innovative approach reduces contact center volume by 40%, boosts customer satisfaction up to 20% and saves millions per year.Learn More →.
CAREERS | DIRECTLY
We are focused on hiring, developing, and retaining the most talented individuals by celebrating our diverse cultures, perspectives, skills, and experiences. We have to put diversity and inclusion at the forefront of Directly’s work. It is an ongoing effort that every Directly employee must live and breathe and contribute to in manyways.
PRODUCT OVERVIEW
Unprecedented Flexibility To Meet the Moment. Quickly meet any spike in demand. Experts are available 24/7 on-demand — and the network can dynamically scale up to answer an influx of new questions or scale down in a quiet period. Easily manage surges in volume while ensuring fast response rates and high customer satisfaction.PLATFORM | DIRECTLY
Directly was designed and built on a foundation of privacy and security. That means all data is protected by a rigorous set of enterprise-level controls, policies, and practices to protect privacy and security. Our platform is SOC 2 Type II compliant, GDPR & CCPA compliant, redundant, andCONTACT | DIRECTLY
Contact us and learn how we can help you: Meet any spike in volume with a flexible workforce. Access product & technical specialists that will boost CSAT. Speed your transition from phone to digital channels. Reduce reliance on the contact center and save millions per year.SAMSUNG | DIRECTLY
Samsung | Directly. Product. Overview → World-class customer service from beyond the contact center. How It Works. Powered By. Onboard We source, screen, and onboard highly qualified experts. Our Experts Learn more about our independent experts. Route We help you route us inquiries that are a LEGAL | DIRECTLYDIRECTLY APPLYDIRECTLY COMPANYDIRECTLY EXPERTSDIRECTLY REVIEWSDIRECTORY APP 15. General. Welcome to directly.com, provided by Directly, Inc. (“ Directly ”, “ Company ”, “we”, “our”, or “us”). Directly's Customer Experience Automation (" CXA ") platform and services allow companies to build networks of independent third-party expert users (“ Experts ”) to provide best in class customerexperience
IF HUMANS NEED 10,000 HOURS OF TRAINING TO BE AN EXPERT The simplified idea is that humans need at least 10,000 hours of practice at a skill to become an expert. There are, naturally, different types of practice (more on that later). But this idea applies to artificial intelligence, too. As we recently wrote, AI is actually pretty dumb without human intelligence — and thatintelligence comes
WHAT ARE THE TOP REASONS CUSTOMERS ABANDON SELF-SERVICE In fact, a recent Microsoft report found that two-thirds of consumers prefer self-service and solving issues on their own to other forms of support. And because of this, “self-service should be a cornerstone of any omni-channel (customer service) strategy.”. At Directly, we are fixated on helping companies (and their customers) increase the MICROSOFT XBOXDIRECTLY APPLYDIRECTLY CHAT SUPPORTDIRECTLY COMPANYDIRECTLY ONLINE JOBDIRECTLY PROPORTIONAL DEFINITIONMicrosoft Xbox
SOLUTIONS | DIRECTLY Solutions by Initiative. We offer solutions to help you tackle strategic initiatives that will make a significant impact. Learn how we help customers transform and scale their operations. Digital Transformation →. Business Continuity →. Workforce Augmentation→.
INDUSTRIES | DIRECTLY Overview → World-class customer service from beyond the contact center. How It Works; Powered By; Onboard We source, screen, and onboard highly qualified experts.; Our Experts Learn more about our independent experts.; Route We help you route us inquiries that are a perfect fit for experts.; Our Platform The technology stack powering everything we do.; Automate We use AI & machine learningTRUST | DIRECTLY
Directly was designed and built on a foundation of privacy and security. From our inception, we’ve made technology, policy and business decisions that strengthen privacy and security and reduce risk for our customers. At Directly, all data is protected by a rigorous set of enterprise-level controls, policies, and practices toprotect privacy
TECH | DIRECTLY
Overview → World-class customer service from beyond the contact center. How It Works; Powered By; Onboard We source, screen, and onboard highly qualified experts.; Our Experts Learn more about our independent experts.; Route We help you route us inquiries that are a perfect fit for experts.; Our Platform The technology stack powering everything we do.; Automate We use AI & machine learningOUR EXPERTS
Our Experts. We have developed a network of thousands of on-demand experts, who have deep product and technical expertise. We are able to access untapped, high caliber talent that isn’t interested in traditional contact center work. They are experts in the products you support, value having a flexible schedule, and earn income in theirspare
PRESS & AWARDS
Overview → World-class customer service from beyond the contact center. How It Works; Powered By; Onboard We source, screen, and onboard highly qualified experts.; Our Experts Learn more about our independent experts.; Route We help you route us inquiries that are a perfect fit for experts.; Our Platform The technology stack powering everything we do.; Automate We use AI & machine learningGAMING | DIRECTLY
Tap the Expertise ofTechnical Specialists. Gaming experts, who have deep expertise troubleshooting internet connectivity, consoles, and connected applications, can help your gamers troubleshoot a WORKFORCE AUGMENTATION Launch a NewProgram in Days. Launch a program in a matter of days. Watch customer satisfaction rates skyrocket, while response times and contact center volume plummet. Once configured, our system continuously optimizes routing and performance, improving key metrics including CSAT, response time, and resolution rate. DIRECTLY - TECHNICAL DOCUMENTATION Directly - Technical Documentation About Directly. Directly offers a new model for customer service, unlocking customers' most untapped asset: the knowledge of their power users. ON DEMAND CUSTOMER CARE Experts are waiting for your questions. To get the help you need as quickly as possible, your question will be answered by a qualified expert. Experts are passionate, knowledgeable SAP users and administrators who are experienced in providing help to other users. 👍. You'll get an answer within a few minutes. DIRECTLY | THINK OUTSIDE THE CONTACT CENTERCAREERSPRESS & AWARDSLEGALTECHSCHEDULE A DEMOSECURITY Reduce Contact Center Volume,Increase CSAT. We currently solve tens of millions of customer service inquiries per year for Fortune 500 brands. Our innovative approach reduces contact center volume by 40%, boosts customer satisfaction up to 20% and saves millions per year.Learn More →.
PRODUCT OVERVIEW
Unprecedented Flexibility To Meet the Moment. Quickly meet any spike in demand. Experts are available 24/7 on-demand — and the network can dynamically scale up to answer an influx of new questions or scale down in a quiet period. Easily manage surges in volume while ensuring fast response rates and high customer satisfaction.CAREERS | DIRECTLY
We are focused on hiring, developing, and retaining the most talented individuals by celebrating our diverse cultures, perspectives, skills, and experiences. We have to put diversity and inclusion at the forefront of Directly’s work. It is an ongoing effort that every Directly employee must live and breathe and contribute to in manyways.
PLATFORM | DIRECTLY
Directly was designed and built on a foundation of privacy and security. That means all data is protected by a rigorous set of enterprise-level controls, policies, and practices to protect privacy and security. Our platform is SOC 2 Type II compliant, GDPR & CCPA compliant, redundant, andCONTACT | DIRECTLY
Contact us and learn how we can help you: Meet any spike in volume with a flexible workforce. Access product & technical specialists that will boost CSAT. Speed your transition from phone to digital channels. Reduce reliance on the contact center and save millions per year.SAMSUNG | DIRECTLY
Samsung | Directly. Product. Overview → World-class customer service from beyond the contact center. How It Works. Powered By. Onboard We source, screen, and onboard highly qualified experts. Our Experts Learn more about our independent experts. Route We help you route us inquiries that are a LEGAL | DIRECTLYDIRECTLY APPLYDIRECTLY COMPANYDIRECTLY EXPERTSDIRECTLY REVIEWSDIRECTORY APP 15. General. Welcome to directly.com, provided by Directly, Inc. (“ Directly ”, “ Company ”, “we”, “our”, or “us”). Directly's Customer Experience Automation (" CXA ") platform and services allow companies to build networks of independent third-party expert users (“ Experts ”) to provide best in class customerexperience
IF HUMANS NEED 10,000 HOURS OF TRAINING TO BE AN EXPERT The simplified idea is that humans need at least 10,000 hours of practice at a skill to become an expert. There are, naturally, different types of practice (more on that later). But this idea applies to artificial intelligence, too. As we recently wrote, AI is actually pretty dumb without human intelligence — and thatintelligence comes
WHAT ARE THE TOP REASONS CUSTOMERS ABANDON SELF-SERVICE In fact, a recent Microsoft report found that two-thirds of consumers prefer self-service and solving issues on their own to other forms of support. And because of this, “self-service should be a cornerstone of any omni-channel (customer service) strategy.”. At Directly, we are fixated on helping companies (and their customers) increase the MICROSOFT XBOXDIRECTLY APPLYDIRECTLY CHAT SUPPORTDIRECTLY COMPANYDIRECTLY ONLINE JOBDIRECTLY PROPORTIONAL DEFINITIONMicrosoft Xbox
DIRECTLY | THINK OUTSIDE THE CONTACT CENTERCAREERSPRESS & AWARDSLEGALTECHSCHEDULE A DEMOSECURITY Reduce Contact Center Volume,Increase CSAT. We currently solve tens of millions of customer service inquiries per year for Fortune 500 brands. Our innovative approach reduces contact center volume by 40%, boosts customer satisfaction up to 20% and saves millions per year.Learn More →.
PRODUCT OVERVIEW
Unprecedented Flexibility To Meet the Moment. Quickly meet any spike in demand. Experts are available 24/7 on-demand — and the network can dynamically scale up to answer an influx of new questions or scale down in a quiet period. Easily manage surges in volume while ensuring fast response rates and high customer satisfaction.CAREERS | DIRECTLY
We are focused on hiring, developing, and retaining the most talented individuals by celebrating our diverse cultures, perspectives, skills, and experiences. We have to put diversity and inclusion at the forefront of Directly’s work. It is an ongoing effort that every Directly employee must live and breathe and contribute to in manyways.
PLATFORM | DIRECTLY
Directly was designed and built on a foundation of privacy and security. That means all data is protected by a rigorous set of enterprise-level controls, policies, and practices to protect privacy and security. Our platform is SOC 2 Type II compliant, GDPR & CCPA compliant, redundant, andCONTACT | DIRECTLY
Contact us and learn how we can help you: Meet any spike in volume with a flexible workforce. Access product & technical specialists that will boost CSAT. Speed your transition from phone to digital channels. Reduce reliance on the contact center and save millions per year.SAMSUNG | DIRECTLY
Samsung | Directly. Product. Overview → World-class customer service from beyond the contact center. How It Works. Powered By. Onboard We source, screen, and onboard highly qualified experts. Our Experts Learn more about our independent experts. Route We help you route us inquiries that are a LEGAL | DIRECTLYDIRECTLY APPLYDIRECTLY COMPANYDIRECTLY EXPERTSDIRECTLY REVIEWSDIRECTORY APP 15. General. Welcome to directly.com, provided by Directly, Inc. (“ Directly ”, “ Company ”, “we”, “our”, or “us”). Directly's Customer Experience Automation (" CXA ") platform and services allow companies to build networks of independent third-party expert users (“ Experts ”) to provide best in class customerexperience
IF HUMANS NEED 10,000 HOURS OF TRAINING TO BE AN EXPERT The simplified idea is that humans need at least 10,000 hours of practice at a skill to become an expert. There are, naturally, different types of practice (more on that later). But this idea applies to artificial intelligence, too. As we recently wrote, AI is actually pretty dumb without human intelligence — and thatintelligence comes
WHAT ARE THE TOP REASONS CUSTOMERS ABANDON SELF-SERVICE In fact, a recent Microsoft report found that two-thirds of consumers prefer self-service and solving issues on their own to other forms of support. And because of this, “self-service should be a cornerstone of any omni-channel (customer service) strategy.”. At Directly, we are fixated on helping companies (and their customers) increase the MICROSOFT XBOXDIRECTLY APPLYDIRECTLY CHAT SUPPORTDIRECTLY COMPANYDIRECTLY ONLINE JOBDIRECTLY PROPORTIONAL DEFINITIONMicrosoft Xbox
SOLUTIONS | DIRECTLY Solutions by Initiative. We offer solutions to help you tackle strategic initiatives that will make a significant impact. Learn how we help customers transform and scale their operations. Digital Transformation →. Business Continuity →. Workforce Augmentation→.
INDUSTRIES | DIRECTLY Overview → World-class customer service from beyond the contact center. How It Works; Powered By; Onboard We source, screen, and onboard highly qualified experts.; Our Experts Learn more about our independent experts.; Route We help you route us inquiries that are a perfect fit for experts.; Our Platform The technology stack powering everything we do.; Automate We use AI & machine learningTRUST | DIRECTLY
Directly was designed and built on a foundation of privacy and security. From our inception, we’ve made technology, policy and business decisions that strengthen privacy and security and reduce risk for our customers. At Directly, all data is protected by a rigorous set of enterprise-level controls, policies, and practices toprotect privacy
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Overview → World-class customer service from beyond the contact center. How It Works; Powered By; Onboard We source, screen, and onboard highly qualified experts.; Our Experts Learn more about our independent experts.; Route We help you route us inquiries that are a perfect fit for experts.; Our Platform The technology stack powering everything we do.; Automate We use AI & machine learningPRESS & AWARDS
Overview → World-class customer service from beyond the contact center. How It Works; Powered By; Onboard We source, screen, and onboard highly qualified experts.; Our Experts Learn more about our independent experts.; Route We help you route us inquiries that are a perfect fit for experts.; Our Platform The technology stack powering everything we do.; Automate We use AI & machine learningGAMING | DIRECTLY
Tap the Expertise ofTechnical Specialists. Gaming experts, who have deep expertise troubleshooting internet connectivity, consoles, and connected applications, can help your gamers troubleshoot a WORKFORCE AUGMENTATION Launch a NewProgram in Days. Launch a program in a matter of days. Watch customer satisfaction rates skyrocket, while response times and contact center volume plummet. Once configured, our system continuously optimizes routing and performance, improving key metrics including CSAT, response time, and resolution rate.WEB | DIRECTLY
Overview → World-class customer service from beyond the contact center. How It Works; Powered By; Onboard We source, screen, and onboard highly qualified experts.; Our Experts Learn more about our independent experts.; Route We help you route us inquiries that are a perfect fit for experts.; Our Platform The technology stack powering everything we do.; Automate We use AI & machine learning DIRECTLY - TECHNICAL DOCUMENTATION Directly - Technical Documentation About Directly. Directly offers a new model for customer service, unlocking customers' most untapped asset: the knowledge of their power users. ON DEMAND CUSTOMER CARE Experts are waiting for your questions. To get the help you need as quickly as possible, your question will be answered by a qualified expert. Experts are passionate, knowledgeable SAP users and administrators who are experienced in providing help to other users. 👍. You'll get an answer within a few minutes. DIRECTLY | THINK OUTSIDE THE CONTACT CENTERCAREERSPRESS & AWARDSLEGALTECHSCHEDULE A DEMOSECURITY Directly crowdsources talented experts from outside of your organization, and in tandem with best-in-class artificial intelligence, transforms the way customers interact with your brand.PRODUCT OVERVIEW
Overview → World-class customer service from beyond the contact center. How It Works; Powered By; Onboard We source, screen, and onboard highly qualified experts.; Our Experts Learn more about our independent experts.; Route We help you route us inquiries that are a perfect fit for experts.; Our Platform The technology stack powering everything we do.; Automate We use AI & machine learningCAREERS | DIRECTLY
At Directly, we offer an environment where we celebrate each team member and learn from one another. We are focused on hiring, developing, and retaining the most talented individuals by celebrating our diverse cultures, perspectives, skills, and experiences.PLATFORM | DIRECTLY
The Directly platform is a powerful combination of AI, machine learning and predictive technology that delivers remarkable customerexperiences.
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Overview → World-class customer service from beyond the contact center. How It Works; Powered By; Onboard We source, screen, and onboard highly qualified experts.; Our Experts Learn more about our independent experts.; Route We help you route us inquiries that are a perfect fit for experts.; Our Platform The technology stack powering everything we do.; Automate We use AI & machine learningSAMSUNG | DIRECTLY
Overview → World-class customer service from beyond the contact center. How It Works; Powered By; Onboard We source, screen, and onboard highly qualified experts.; Our Experts Learn more about our independent experts.; Route We help you route us inquiries that are a perfect fit for experts.; Our Platform The technology stack powering everything we do.; Automate We use AI & machine learning LEGAL | DIRECTLYDIRECTLY APPLYDIRECTLY COMPANYDIRECTLY EXPERTSDIRECTLY REVIEWSDIRECTORY APP Last Updated and Effective as of May 18, 2021. Download as PDF Download the previous version of our Terms Welcome to directly.com, provided by Directly, Inc. (“ Directly," “Company," “we WHAT ARE THE TOP REASONS CUSTOMERS ABANDON SELF-SERVICE Overview → World-class customer service from beyond the contact center. How It Works; Powered By; Onboard We source, screen, and onboard highly qualified experts.; Our Experts Learn more about our independent experts.; Route We help you route us inquiries that are a perfect fit for experts.; Our Platform The technology stack powering everything we do.; Automate We use AI & machine learning IF HUMANS NEED 10,000 HOURS OF TRAINING TO BE AN EXPERT The same formula holds true for AI. Even with all of Amazon’s intelligencesmarts built into the engine, the out-of-the-box PizzaOrdering bot is no smarter than an untrained teenager working his first job behind the counter at Pizza Hut. MICROSOFT XBOXDIRECTLY APPLYDIRECTLY CHAT SUPPORTDIRECTLY COMPANYDIRECTLY ONLINE JOBDIRECTLY PROPORTIONAL DEFINITIONMicrosoft Xbox
DIRECTLY | THINK OUTSIDE THE CONTACT CENTERCAREERSPRESS & AWARDSLEGALTECHSCHEDULE A DEMOSECURITY Directly crowdsources talented experts from outside of your organization, and in tandem with best-in-class artificial intelligence, transforms the way customers interact with your brand.PRODUCT OVERVIEW
Overview → World-class customer service from beyond the contact center. How It Works; Powered By; Onboard We source, screen, and onboard highly qualified experts.; Our Experts Learn more about our independent experts.; Route We help you route us inquiries that are a perfect fit for experts.; Our Platform The technology stack powering everything we do.; Automate We use AI & machine learningCAREERS | DIRECTLY
At Directly, we offer an environment where we celebrate each team member and learn from one another. We are focused on hiring, developing, and retaining the most talented individuals by celebrating our diverse cultures, perspectives, skills, and experiences.PLATFORM | DIRECTLY
The Directly platform is a powerful combination of AI, machine learning and predictive technology that delivers remarkable customerexperiences.
CONTACT | DIRECTLY
Overview → World-class customer service from beyond the contact center. How It Works; Powered By; Onboard We source, screen, and onboard highly qualified experts.; Our Experts Learn more about our independent experts.; Route We help you route us inquiries that are a perfect fit for experts.; Our Platform The technology stack powering everything we do.; Automate We use AI & machine learningSAMSUNG | DIRECTLY
Overview → World-class customer service from beyond the contact center. How It Works; Powered By; Onboard We source, screen, and onboard highly qualified experts.; Our Experts Learn more about our independent experts.; Route We help you route us inquiries that are a perfect fit for experts.; Our Platform The technology stack powering everything we do.; Automate We use AI & machine learning LEGAL | DIRECTLYDIRECTLY APPLYDIRECTLY COMPANYDIRECTLY EXPERTSDIRECTLY REVIEWSDIRECTORY APP Last Updated and Effective as of May 18, 2021. Download as PDF Download the previous version of our Terms Welcome to directly.com, provided by Directly, Inc. (“ Directly," “Company," “we WHAT ARE THE TOP REASONS CUSTOMERS ABANDON SELF-SERVICE Overview → World-class customer service from beyond the contact center. How It Works; Powered By; Onboard We source, screen, and onboard highly qualified experts.; Our Experts Learn more about our independent experts.; Route We help you route us inquiries that are a perfect fit for experts.; Our Platform The technology stack powering everything we do.; Automate We use AI & machine learning IF HUMANS NEED 10,000 HOURS OF TRAINING TO BE AN EXPERT The same formula holds true for AI. Even with all of Amazon’s intelligencesmarts built into the engine, the out-of-the-box PizzaOrdering bot is no smarter than an untrained teenager working his first job behind the counter at Pizza Hut. MICROSOFT XBOXDIRECTLY APPLYDIRECTLY CHAT SUPPORTDIRECTLY COMPANYDIRECTLY ONLINE JOBDIRECTLY PROPORTIONAL DEFINITIONMicrosoft Xbox
SOLUTIONS | DIRECTLY Overview → World-class customer service from beyond the contact center. How It Works; Powered By; Onboard We source, screen, and onboard highly qualified experts.; Our Experts Learn more about our independent experts.; Route We help you route us inquiries that are a perfect fit for experts.; Our Platform The technology stack powering everything we do.; Automate We use AI & machine learning INDUSTRIES | DIRECTLY Overview → World-class customer service from beyond the contact center. How It Works; Powered By; Onboard We source, screen, and onboard highly qualified experts.; Our Experts Learn more about our independent experts.; Route We help you route us inquiries that are a perfect fit for experts.; Our Platform The technology stack powering everything we do.; Automate We use AI & machine learningTRUST | DIRECTLY
Directly was designed and built on a foundation of privacy and security. From our inception, we’ve made technology, policy and business decisions that strengthenTECH | DIRECTLY
Overview → World-class customer service from beyond the contact center. How It Works; Powered By; Onboard We source, screen, and onboard highly qualified experts.; Our Experts Learn more about our independent experts.; Route We help you route us inquiries that are a perfect fit for experts.; Our Platform The technology stack powering everything we do.; Automate We use AI & machine learningGAMING | DIRECTLY
Overview → World-class customer service from beyond the contact center. How It Works; Powered By; Onboard We source, screen, and onboard highly qualified experts.; Our Experts Learn more about our independent experts.; Route We help you route us inquiries that are a perfect fit for experts.; Our Platform The technology stack powering everything we do.; Automate We use AI & machine learningPRESS & AWARDS
Overview → World-class customer service from beyond the contact center. How It Works; Powered By; Onboard We source, screen, and onboard highly qualified experts.; Our Experts Learn more about our independent experts.; Route We help you route us inquiries that are a perfect fit for experts.; Our Platform The technology stack powering everything we do.; Automate We use AI & machine learning WORKFORCE AUGMENTATION Launch a program in a matter of days. Watch customer satisfaction rates skyrocket, while response times and contact center volume plummet. Once configured, our system continuously optimizes routing and performance, improving key metrics including CSAT, response time, and resolution rate.WEB | DIRECTLY
Overview → World-class customer service from beyond the contact center. How It Works; Powered By; Onboard We source, screen, and onboard highly qualified experts.; Our Experts Learn more about our independent experts.; Route We help you route us inquiries that are a perfect fit for experts.; Our Platform The technology stack powering everything we do.; Automate We use AI & machine learning DIRECTLY - TECHNICAL DOCUMENTATION Directly - Technical Documentation About Directly. Directly offers a new model for customer service, unlocking customers' most untapped asset: the knowledge of their power users. ON DEMAND CUSTOMER CARE Experts are waiting for your questions To get the help you need as quickly as possible, your question will be answered by a qualifiedexpert.
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SUPPORT AUTOMATION, POWERED BY VALERIA LAUNCH AND TRAIN VIRTUAL AGENTS THAT DOUBLE YOUR AUTOMATION RATE WITH OUR EXPERT-IN-THE-LOOP AI PLATFORM. Schedule a Demo Learn MoreValeria M.
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SUPPORT AUTOMATION, POWERED BY VALERIA LAUNCH AND TRAIN VIRTUAL AGENTS THAT DOUBLE YOUR AUTOMATION RATE WITH OUR EXPERT-IN-THE-LOOP AI PLATFORM. Schedule a Demo Learn MoreValeria M.
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