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ANNUAL REPORT 2020
Annual Report 2020 . Our vision is to create a world where insurance is personal, inclusive and a force for good. To deliver this we need to build an insurance company of the future with technology and data at its core, adapting to an ever-changing world to deliver more forcustomers at speed.
TCFD REPORT 2020
Reinforcing our commitment to climate change. Our Task Force on Climate-related Financial Disclosure (TCFD) Report outlines the progress we've made so far and reiterates our commitment to climatechange.
VALUES - DIRECT LINE GROUP Work together. Nobody has all the answers. Collaborate and draw upon the diverse skills across our business. Trust each other and focus on customer outcomes to beat our competitors. DIVIDENDS - DIRECT LINE GROUP The Company paid an interim ordinary dividend of 7.4 pence per share, an increase of 2.8% over the interim dividend announced at H1 2019, alongside a special interim dividend of 14.4 pence per share reflecting a full catch-up of the cancelled 2019 final dividend.REGULATORY RETURNS
Direct Line Insurance Group plc (c) 2019 Registered in England & Wales No 02280426. Registered Office: Churchill Court, Westmoreland Road,Bromley, BR1 1DP
DIRECT LINE GROUP ANNOUNCES THAT STEVE MADDOCK WILL LEAVE Direct Line Group announced today that after a decade at the Group, Steve Maddock has decided to move on from his role as Chief OperatingOfficer in
NETSCALER AAA
Your username is your RACFID followed by @directlinegroup.co.uk. Terms of use Privacy & cookies Privacy & cookies AGM - DIRECT LINE GROUP 2015 General Meeting. A General Meeting was held on 29 June 2015 to consider a consolidation of the ordinary share capital. Further information on the proposals and the resolutions that were proposedcan be
BOARD CHANGES AND WITHDRAWAL OF AGM RESOLUTION Board changes and withdrawal of AGM resolution. The Board of Direct Line Insurance Group plc (‘DLG’ or the ‘Company’) announces that it has resolved to make the following changes to the membership of the Board and the chairmanship of Board Committees.NETSCALER AAA
SECURITY INFORMATION. Whenever you download a file over the Internet, there is always a risk that it will contain a security threat (a virus or a program that can damage your computer and theANNUAL REPORT 2020
Annual Report 2020 . Our vision is to create a world where insurance is personal, inclusive and a force for good. To deliver this we need to build an insurance company of the future with technology and data at its core, adapting to an ever-changing world to deliver more forcustomers at speed.
TCFD REPORT 2020
Reinforcing our commitment to climate change. Our Task Force on Climate-related Financial Disclosure (TCFD) Report outlines the progress we've made so far and reiterates our commitment to climatechange.
VALUES - DIRECT LINE GROUP Work together. Nobody has all the answers. Collaborate and draw upon the diverse skills across our business. Trust each other and focus on customer outcomes to beat our competitors. DIVIDENDS - DIRECT LINE GROUP The Company paid an interim ordinary dividend of 7.4 pence per share, an increase of 2.8% over the interim dividend announced at H1 2019, alongside a special interim dividend of 14.4 pence per share reflecting a full catch-up of the cancelled 2019 final dividend.REGULATORY RETURNS
Direct Line Insurance Group plc (c) 2019 Registered in England & Wales No 02280426. Registered Office: Churchill Court, Westmoreland Road,Bromley, BR1 1DP
DIRECT LINE GROUP ANNOUNCES THAT STEVE MADDOCK WILL LEAVE Direct Line Group announced today that after a decade at the Group, Steve Maddock has decided to move on from his role as Chief OperatingOfficer in
NETSCALER AAA
Your username is your RACFID followed by @directlinegroup.co.uk. Terms of use Privacy & cookies Privacy & cookies AGM - DIRECT LINE GROUP 2015 General Meeting. A General Meeting was held on 29 June 2015 to consider a consolidation of the ordinary share capital. Further information on the proposals and the resolutions that were proposedcan be
BOARD CHANGES AND WITHDRAWAL OF AGM RESOLUTION Board changes and withdrawal of AGM resolution. The Board of Direct Line Insurance Group plc (‘DLG’ or the ‘Company’) announces that it has resolved to make the following changes to the membership of the Board and the chairmanship of Board Committees.NETSCALER AAA
SECURITY INFORMATION. Whenever you download a file over the Internet, there is always a risk that it will contain a security threat (a virus or a program that can damage your computer and the SUPPORTING OUR CUSTOMERS Supporting our customers through the pandemic. As there continue to be restrictions in place across the UK, it is important that our customers are supported through this ongoing challenging time. VALUES - DIRECT LINE GROUP Work together. Nobody has all the answers. Collaborate and draw upon the diverse skills across our business. Trust each other and focus on customer outcomes to beat our competitors.RESULTS AND REPORTS
Direct Line Group will host an investor and analyst deep-dive webinar on Wednesday 30 June at 2.30pm BST. Join us to hear senior members of the claims management team present on key elements of our claims strategy, followed by a live Q&A session. PEOPLE - DIRECT LINE GROUP Dialogue . Our engaged workforce reflects this with 88% of employees taking part in our employee opinion survey. This year 91% of respondents reported that they are proud to work for the Group, and we have retained the same high levels of employees reporting that they would tell others that Direct Line Group is a great place to work, at85%.
AGM - DIRECT LINE GROUP 2015 General Meeting. A General Meeting was held on 29 June 2015 to consider a consolidation of the ordinary share capital. Further information on the proposals and the resolutions that were proposedcan be
DOG THEFT INCREASES BY 19 PER CENT DURING LOCKDOWN Source: Direct Line Pet Insurance, 2021. Breeds that have fallen in popularity for thieves include Chihuahuas, which saw a 76 per cent reduction in the number stolen in 2020 and moved from third place in 2019 to 9 th place, and French Bulldogs, which moved from 7 th to 10 th.French Bulldogs peaked at 3 rd place in 2018 and have been falling in popularity as a target since then, perhapsOUR AGILE JOURNEY
When lockdown came in March we chose to press ahead with the transformation as the sudden change to our work and home lives only served to emphasise why our people needed to be empowered to self-organise and create new ways of doing things providing solutions for customers as quickly as possible. GREEN FLAG - DIRECT LINE GROUP Common sense to the rescue. Green Flag is different from the AA and the RAC. We don't have a fleet of branded vans, but efficiently utilise a nationwide network of over 2,300 vehicles and mechanics* to rescue our customers when they break down. BEING A FORCE FOR GOOD When we set out our vision in November last year, we talked about building a world where insurance is personal, inclusive and a forcefor good.
DIRECT LINE GROUP APPOINTS NEW CEO Direct Line Insurance Group plc (‘DLG’) announces today that Penny James, DLG’s Chief Financial Officer (‘CFO’), has been selected to succeed Paul Geddes as Chief Executive with effect from the conclusion of the Annual General Meeting (‘AGM’) on 9 May 2019.ANNUAL REPORT 2020
Annual Report 2020 . Our vision is to create a world where insurance is personal, inclusive and a force for good. To deliver this we need to build an insurance company of the future with technology and data at its core, adapting to an ever-changing world to deliver more forcustomers at speed.
DIVIDENDS - DIRECT LINE GROUP 2020 Dividend payments. The Company paid an interim ordinary dividend of 7.4 pence per share, an increase of 2.8% over the interim dividend announced at H1 2019, alongside a special interim dividend of 14.4 pence per share reflecting a full catch-up of the cancelled 2019 finaldividend.
NETSCALER AAA
Your username is your RACFID followed by @directlinegroup.co.uk. Terms of use Privacy & cookies Privacy & cookiesTCFD REPORT 2020
Reinforcing our commitment to climate change. Our Task Force on Climate-related Financial Disclosure (TCFD) Report outlines the progress we've made so far and reiterates our commitment to climate change. The report demonstrates transparency about what more we want to achieve, as we work to be a Force for Good. Click here to read thefull report.
AGM - DIRECT LINE GROUP Further information on the AGM to be held on 13 May 2021, including the resolutions that will be proposed at the meeting, can be found here: 2021 Notice of Annual General Meeting. Results of the 2021 AGM. All resolutions proposed to shareholders at the 2021 AGM were carried. For further details please refer to the announcement below: 2021 VALUES - DIRECT LINE GROUP Aim higher. Be ambitious to achieve even better results. Have confidence, innovate and try new things. Embrace change to deliver for each other, our customers and our shareholders.NETSCALER AAA
SECURITY INFORMATION. Whenever you download a file over the Internet, there is always a risk that it will contain a security threat (a virus or a program that can damage your computer and the DIRECT LINE GROUP ANNOUNCES THAT STEVE MADDOCK WILL LEAVE Direct Line Group announced today that after a decade at the Group, Steve Maddock has decided to move on from his role as Chief OperatingOfficer in
REGULATORY RETURNS
Direct Line Insurance Group plc (c) 2019 Registered in England & Wales No 02280426. Registered Office: Churchill Court, Westmoreland Road,Bromley, BR1 1DP
BOARD CHANGES AND WITHDRAWAL OF AGM RESOLUTION Board changes and withdrawal of AGM resolution. The Board of Direct Line Insurance Group plc (‘DLG’ or the ‘Company’) announces that it has resolved to make the following changes to the membership of the Board and the chairmanship of Board Committees.ANNUAL REPORT 2020
Annual Report 2020 . Our vision is to create a world where insurance is personal, inclusive and a force for good. To deliver this we need to build an insurance company of the future with technology and data at its core, adapting to an ever-changing world to deliver more forcustomers at speed.
DIVIDENDS - DIRECT LINE GROUP 2020 Dividend payments. The Company paid an interim ordinary dividend of 7.4 pence per share, an increase of 2.8% over the interim dividend announced at H1 2019, alongside a special interim dividend of 14.4 pence per share reflecting a full catch-up of the cancelled 2019 finaldividend.
NETSCALER AAA
Your username is your RACFID followed by @directlinegroup.co.uk. Terms of use Privacy & cookies Privacy & cookiesTCFD REPORT 2020
Reinforcing our commitment to climate change. Our Task Force on Climate-related Financial Disclosure (TCFD) Report outlines the progress we've made so far and reiterates our commitment to climate change. The report demonstrates transparency about what more we want to achieve, as we work to be a Force for Good. Click here to read thefull report.
AGM - DIRECT LINE GROUP Further information on the AGM to be held on 13 May 2021, including the resolutions that will be proposed at the meeting, can be found here: 2021 Notice of Annual General Meeting. Results of the 2021 AGM. All resolutions proposed to shareholders at the 2021 AGM were carried. For further details please refer to the announcement below: 2021 VALUES - DIRECT LINE GROUP Aim higher. Be ambitious to achieve even better results. Have confidence, innovate and try new things. Embrace change to deliver for each other, our customers and our shareholders.NETSCALER AAA
SECURITY INFORMATION. Whenever you download a file over the Internet, there is always a risk that it will contain a security threat (a virus or a program that can damage your computer and the DIRECT LINE GROUP ANNOUNCES THAT STEVE MADDOCK WILL LEAVE Direct Line Group announced today that after a decade at the Group, Steve Maddock has decided to move on from his role as Chief OperatingOfficer in
REGULATORY RETURNS
Direct Line Insurance Group plc (c) 2019 Registered in England & Wales No 02280426. Registered Office: Churchill Court, Westmoreland Road,Bromley, BR1 1DP
BOARD CHANGES AND WITHDRAWAL OF AGM RESOLUTION Board changes and withdrawal of AGM resolution. The Board of Direct Line Insurance Group plc (‘DLG’ or the ‘Company’) announces that it has resolved to make the following changes to the membership of the Board and the chairmanship of Board Committees. SUPPORTING OUR CUSTOMERS Supporting our customers through the pandemic. As there continue to be restrictions in place across the UK, it is important that our customers are supported through this ongoing challenging time. The impact of Covid-19 has seen a shift in customer behaviour and an increased reliance on digital services as visits for claims had to bereplaced.
AGM - DIRECT LINE GROUP Further information on the AGM to be held on 13 May 2021, including the resolutions that will be proposed at the meeting, can be found here: 2021 Notice of Annual General Meeting. Results of the 2021 AGM. All resolutions proposed to shareholders at the 2021 AGM were carried. For further details please refer to the announcement below: 2021RESULTS AND REPORTS
Results & reports. Direct Line Insurance Group plc ("Direct Line Group") released its Q1 2021 Trading Update on Wednesday 5 May. Management hosted a call for investors and analysts, details are available below. 2021. 2020. 2019. Archive. 05 May 2021. VALUES - DIRECT LINE GROUP Aim higher. Be ambitious to achieve even better results. Have confidence, innovate and try new things. Embrace change to deliver for each other, our customers and our shareholders. DOG THEFT INCREASES BY 19 PER CENT DURING LOCKDOWN New research 1 from Direct Line Pet Insurance reveals that reports of dog theft increased by a fifth in 2020. Last year, an estimated 2,438 dogs were reported as stolen to police forces in the UK, a 19 per cent rise on 2019 numbers (2,026) 2. This is the equivalent of PEOPLE - DIRECT LINE GROUP Dialogue . Our engaged workforce reflects this with 88% of employees taking part in our employee opinion survey. This year 91% of respondents reported that they are proud to work for the Group, and we have retained the same high levels of employees reporting that they would tell others that Direct Line Group is a great place to work, at85%.
OUR AGILE JOURNEY
Our Agile Journey. Earlier this year we took the decision to radically change the way we worked and transform our trading and change areas into an Agile business. Agile is a way of working that began in the tech sector to improve the speed that a product went from conception to market. We decided that adopting Agile values, principles, tools ELECTRIC DREAMS: GREEN VEHICLES CHEAPER THAN PETROL Electric Dreams: Green Vehicles Cheaper Than Petrol. · Research shows that over the lifetime of a car electric vehicles work out at around 107 cheaper per year than petrol or diesel equivalents. · On average an electric car costs £52,133 over its lifetime, compared to 53,625 for a petrol fuelled model. · A year-old electric vehiclesold
BEING A FORCE FOR GOOD Being a Force for Good. When we set out our vision in November last year, we talked about building a world where insurance is personal, inclusive and a force for good. At that time, we couldn’t have anticipated the current extraordinary situation and now – more than ever – it’s essential we live up to that ambition and play ourpart in
DIRECT LINE GROUP APPOINTS NEW CEO Direct Line Group appoints new CEO. Direct Line Insurance Group plc (‘DLG’) announces today that Penny James, DLG’s Chief Financial Officer (‘CFO’), has been selected to succeed Paul Geddes as Chief Executive with effect from the conclusion of the Annual General Meeting (‘AGM’) on 9 May 2019. Paul will step down as a member ofthe
ANNUAL REPORT 2020
Annual Report 2020 . Our vision is to create a world where insurance is personal, inclusive and a force for good. To deliver this we need to build an insurance company of the future with technology and data at its core, adapting to an ever-changing world to deliver more forcustomers at speed.
DIVIDENDS - DIRECT LINE GROUP 2020 Dividend payments. The Company paid an interim ordinary dividend of 7.4 pence per share, an increase of 2.8% over the interim dividend announced at H1 2019, alongside a special interim dividend of 14.4 pence per share reflecting a full catch-up of the cancelled 2019 finaldividend.
NETSCALER AAA
Your username is your RACFID followed by @directlinegroup.co.uk. Terms of use Privacy & cookies Privacy & cookiesTCFD REPORT 2020
Reinforcing our commitment to climate change. Our Task Force on Climate-related Financial Disclosure (TCFD) Report outlines the progress we've made so far and reiterates our commitment to climate change. The report demonstrates transparency about what more we want to achieve, as we work to be a Force for Good. Click here to read thefull report.
AGM - DIRECT LINE GROUP Further information on the AGM to be held on 13 May 2021, including the resolutions that will be proposed at the meeting, can be found here: 2021 Notice of Annual General Meeting. Results of the 2021 AGM. All resolutions proposed to shareholders at the 2021 AGM were carried. For further details please refer to the announcement below: 2021 VALUES - DIRECT LINE GROUP Aim higher. Be ambitious to achieve even better results. Have confidence, innovate and try new things. Embrace change to deliver for each other, our customers and our shareholders.NETSCALER AAA
SECURITY INFORMATION. Whenever you download a file over the Internet, there is always a risk that it will contain a security threat (a virus or a program that can damage your computer and the DIRECT LINE GROUP ANNOUNCES THAT STEVE MADDOCK WILL LEAVE Direct Line Group announced today that after a decade at the Group, Steve Maddock has decided to move on from his role as Chief OperatingOfficer in
REGULATORY RETURNS
Direct Line Insurance Group plc (c) 2019 Registered in England & Wales No 02280426. Registered Office: Churchill Court, Westmoreland Road,Bromley, BR1 1DP
BOARD CHANGES AND WITHDRAWAL OF AGM RESOLUTION Board changes and withdrawal of AGM resolution. The Board of Direct Line Insurance Group plc (‘DLG’ or the ‘Company’) announces that it has resolved to make the following changes to the membership of the Board and the chairmanship of Board Committees.ANNUAL REPORT 2020
Annual Report 2020 . Our vision is to create a world where insurance is personal, inclusive and a force for good. To deliver this we need to build an insurance company of the future with technology and data at its core, adapting to an ever-changing world to deliver more forcustomers at speed.
DIVIDENDS - DIRECT LINE GROUP 2020 Dividend payments. The Company paid an interim ordinary dividend of 7.4 pence per share, an increase of 2.8% over the interim dividend announced at H1 2019, alongside a special interim dividend of 14.4 pence per share reflecting a full catch-up of the cancelled 2019 finaldividend.
NETSCALER AAA
Your username is your RACFID followed by @directlinegroup.co.uk. Terms of use Privacy & cookies Privacy & cookiesTCFD REPORT 2020
Reinforcing our commitment to climate change. Our Task Force on Climate-related Financial Disclosure (TCFD) Report outlines the progress we've made so far and reiterates our commitment to climate change. The report demonstrates transparency about what more we want to achieve, as we work to be a Force for Good. Click here to read thefull report.
AGM - DIRECT LINE GROUP Further information on the AGM to be held on 13 May 2021, including the resolutions that will be proposed at the meeting, can be found here: 2021 Notice of Annual General Meeting. Results of the 2021 AGM. All resolutions proposed to shareholders at the 2021 AGM were carried. For further details please refer to the announcement below: 2021 VALUES - DIRECT LINE GROUP Aim higher. Be ambitious to achieve even better results. Have confidence, innovate and try new things. Embrace change to deliver for each other, our customers and our shareholders.NETSCALER AAA
SECURITY INFORMATION. Whenever you download a file over the Internet, there is always a risk that it will contain a security threat (a virus or a program that can damage your computer and the DIRECT LINE GROUP ANNOUNCES THAT STEVE MADDOCK WILL LEAVE Direct Line Group announced today that after a decade at the Group, Steve Maddock has decided to move on from his role as Chief OperatingOfficer in
REGULATORY RETURNS
Direct Line Insurance Group plc (c) 2019 Registered in England & Wales No 02280426. Registered Office: Churchill Court, Westmoreland Road,Bromley, BR1 1DP
BOARD CHANGES AND WITHDRAWAL OF AGM RESOLUTION Board changes and withdrawal of AGM resolution. The Board of Direct Line Insurance Group plc (‘DLG’ or the ‘Company’) announces that it has resolved to make the following changes to the membership of the Board and the chairmanship of Board Committees. SUPPORTING OUR CUSTOMERS Supporting our customers through the pandemic. As there continue to be restrictions in place across the UK, it is important that our customers are supported through this ongoing challenging time. The impact of Covid-19 has seen a shift in customer behaviour and an increased reliance on digital services as visits for claims had to bereplaced.
AGM - DIRECT LINE GROUP Further information on the AGM to be held on 13 May 2021, including the resolutions that will be proposed at the meeting, can be found here: 2021 Notice of Annual General Meeting. Results of the 2021 AGM. All resolutions proposed to shareholders at the 2021 AGM were carried. For further details please refer to the announcement below: 2021RESULTS AND REPORTS
Results & reports. Direct Line Insurance Group plc ("Direct Line Group") released its Q1 2021 Trading Update on Wednesday 5 May. Management hosted a call for investors and analysts, details are available below. 2021. 2020. 2019. Archive. 05 May 2021. VALUES - DIRECT LINE GROUP Aim higher. Be ambitious to achieve even better results. Have confidence, innovate and try new things. Embrace change to deliver for each other, our customers and our shareholders. DOG THEFT INCREASES BY 19 PER CENT DURING LOCKDOWN New research 1 from Direct Line Pet Insurance reveals that reports of dog theft increased by a fifth in 2020. Last year, an estimated 2,438 dogs were reported as stolen to police forces in the UK, a 19 per cent rise on 2019 numbers (2,026) 2. This is the equivalent of PEOPLE - DIRECT LINE GROUP Dialogue . Our engaged workforce reflects this with 88% of employees taking part in our employee opinion survey. This year 91% of respondents reported that they are proud to work for the Group, and we have retained the same high levels of employees reporting that they would tell others that Direct Line Group is a great place to work, at85%.
OUR AGILE JOURNEY
Our Agile Journey. Earlier this year we took the decision to radically change the way we worked and transform our trading and change areas into an Agile business. Agile is a way of working that began in the tech sector to improve the speed that a product went from conception to market. We decided that adopting Agile values, principles, tools ELECTRIC DREAMS: GREEN VEHICLES CHEAPER THAN PETROL Electric Dreams: Green Vehicles Cheaper Than Petrol. · Research shows that over the lifetime of a car electric vehicles work out at around 107 cheaper per year than petrol or diesel equivalents. · On average an electric car costs £52,133 over its lifetime, compared to 53,625 for a petrol fuelled model. · A year-old electric vehiclesold
BEING A FORCE FOR GOOD Being a Force for Good. When we set out our vision in November last year, we talked about building a world where insurance is personal, inclusive and a force for good. At that time, we couldn’t have anticipated the current extraordinary situation and now – more than ever – it’s essential we live up to that ambition and play ourpart in
DIRECT LINE GROUP APPOINTS NEW CEO Direct Line Group appoints new CEO. Direct Line Insurance Group plc (‘DLG’) announces today that Penny James, DLG’s Chief Financial Officer (‘CFO’), has been selected to succeed Paul Geddes as Chief Executive with effect from the conclusion of the Annual General Meeting (‘AGM’) on 9 May 2019. Paul will step down as a member ofthe
ANNUAL REPORT 2020
Annual Report 2020 . Our vision is to create a world where insurance is personal, inclusive and a force for good. To deliver this we need to build an insurance company of the future with technology and data at its core, adapting to an ever-changing world to deliver more forcustomers at speed.
DIVIDENDS - DIRECT LINE GROUP 2020 Dividend payments. The Company paid an interim ordinary dividend of 7.4 pence per share, an increase of 2.8% over the interim dividend announced at H1 2019, alongside a special interim dividend of 14.4 pence per share reflecting a full catch-up of the cancelled 2019 finaldividend.
NETSCALER AAA
Your username is your RACFID followed by @directlinegroup.co.uk. Terms of use Privacy & cookies Privacy & cookiesTCFD REPORT 2020
Reinforcing our commitment to climate change. Our Task Force on Climate-related Financial Disclosure (TCFD) Report outlines the progress we've made so far and reiterates our commitment to climate change. The report demonstrates transparency about what more we want to achieve, as we work to be a Force for Good. Click here to read thefull report.
FINANCIAL CALENDAR
days. 19 Aug 2021. Final date for election under the Dividend Reinvestment Plan*. DD/MM/YYYY 19-08-2021 11:09 19-08-2021 11:09 1 Final date for election under the Dividend Reinvestment Plan* false Outlook Calendar Google Calendar Yahoo Calendar Hotmail Calendar Apple Calendar AddEvent.com. days. 03 Sep 2021. DIRECT LINE GROUP ANNOUNCES THAT STEVE MADDOCK WILL LEAVE Direct Line Group announced today that after a decade at the Group, Steve Maddock has decided to move on from his role as Chief OperatingOfficer in
DLG LEGAL SERVICES
DLG Legal Services. DLG Legal Services is a law firm created to provide affordable access to justice over a broad range of legal services. With a focus on client care, DLG Legal Services is dedicated to providing the highest quality advice whilst working quickly, efficiently and cost effectively every step of the way.NETSCALER AAA
SECURITY INFORMATION. Whenever you download a file over the Internet, there is always a risk that it will contain a security threat (a virus or a program that can damage your computer and the BOARD CHANGES AND WITHDRAWAL OF AGM RESOLUTION Board changes and withdrawal of AGM resolution. The Board of Direct Line Insurance Group plc (‘DLG’ or the ‘Company’) announces that it has resolved to make the following changes to the membership of the Board and the chairmanship of Board Committees.OUR AGILE JOURNEY
Our Agile Journey. Earlier this year we took the decision to radically change the way we worked and transform our trading and change areas into an Agile business. Agile is a way of working that began in the tech sector to improve the speed that a product went from conception to market. We decided that adopting Agile values, principles, toolsANNUAL REPORT 2020
Annual Report 2020 . Our vision is to create a world where insurance is personal, inclusive and a force for good. To deliver this we need to build an insurance company of the future with technology and data at its core, adapting to an ever-changing world to deliver more forcustomers at speed.
DIVIDENDS - DIRECT LINE GROUP 2020 Dividend payments. The Company paid an interim ordinary dividend of 7.4 pence per share, an increase of 2.8% over the interim dividend announced at H1 2019, alongside a special interim dividend of 14.4 pence per share reflecting a full catch-up of the cancelled 2019 finaldividend.
NETSCALER AAA
Your username is your RACFID followed by @directlinegroup.co.uk. Terms of use Privacy & cookies Privacy & cookiesTCFD REPORT 2020
Reinforcing our commitment to climate change. Our Task Force on Climate-related Financial Disclosure (TCFD) Report outlines the progress we've made so far and reiterates our commitment to climate change. The report demonstrates transparency about what more we want to achieve, as we work to be a Force for Good. Click here to read thefull report.
FINANCIAL CALENDAR
days. 19 Aug 2021. Final date for election under the Dividend Reinvestment Plan*. DD/MM/YYYY 19-08-2021 11:09 19-08-2021 11:09 1 Final date for election under the Dividend Reinvestment Plan* false Outlook Calendar Google Calendar Yahoo Calendar Hotmail Calendar Apple Calendar AddEvent.com. days. 03 Sep 2021. DIRECT LINE GROUP ANNOUNCES THAT STEVE MADDOCK WILL LEAVE Direct Line Group announced today that after a decade at the Group, Steve Maddock has decided to move on from his role as Chief OperatingOfficer in
DLG LEGAL SERVICES
DLG Legal Services. DLG Legal Services is a law firm created to provide affordable access to justice over a broad range of legal services. With a focus on client care, DLG Legal Services is dedicated to providing the highest quality advice whilst working quickly, efficiently and cost effectively every step of the way.NETSCALER AAA
SECURITY INFORMATION. Whenever you download a file over the Internet, there is always a risk that it will contain a security threat (a virus or a program that can damage your computer and the BOARD CHANGES AND WITHDRAWAL OF AGM RESOLUTION Board changes and withdrawal of AGM resolution. The Board of Direct Line Insurance Group plc (‘DLG’ or the ‘Company’) announces that it has resolved to make the following changes to the membership of the Board and the chairmanship of Board Committees.OUR AGILE JOURNEY
Our Agile Journey. Earlier this year we took the decision to radically change the way we worked and transform our trading and change areas into an Agile business. Agile is a way of working that began in the tech sector to improve the speed that a product went from conception to market. We decided that adopting Agile values, principles, tools INVESTORS - DIRECT LINE GROUP Direct Line Group will host an investor and analyst deep-dive webinar on Wednesday 30 June at 2.30pm BST. Join us to hear senior members of the claims management team present on key elements of our claims strategy, followed by a live Q&A session. SUPPORTING OUR CUSTOMERS Supporting our customers through the pandemic. As there continue to be restrictions in place across the UK, it is important that our customers are supported through this ongoing challenging time. The impact of Covid-19 has seen a shift in customer behaviour and an increased reliance on digital services as visits for claims had to bereplaced.
VALUES - DIRECT LINE GROUP Aim higher. Be ambitious to achieve even better results. Have confidence, innovate and try new things. Embrace change to deliver for each other, our customers and our shareholders. STRATEGY - DIRECT LINE GROUP Our strategy. Our vision is a world where insurance is personal, inclusive and a force for good. So, we help people carry on with their lives, giving them peace of mind now and in the future. Because that’s how we believe our business will thrive in the changing world ahead. Our strategic objectives aim to ensure that we buildtechnological
AGM - DIRECT LINE GROUP Further information on the AGM to be held on 13 May 2021, including the resolutions that will be proposed at the meeting, can be found here: 2021 Notice of Annual General Meeting. Results of the 2021 AGM. All resolutions proposed to shareholders at the 2021 AGM were carried. For further details please refer to the announcement below: 2021 PEOPLE - DIRECT LINE GROUP Dialogue . Our engaged workforce reflects this with 88% of employees taking part in our employee opinion survey. This year 91% of respondents reported that they are proud to work for the Group, and we have retained the same high levels of employees reporting that they would tell others that Direct Line Group is a great place to work, at85%.
NETSCALER AAA
SECURITY INFORMATION. Whenever you download a file over the Internet, there is always a risk that it will contain a security threat (a virus or a program that can damage your computer and the DOG THEFT INCREASES BY 19 PER CENT DURING LOCKDOWN New research 1 from Direct Line Pet Insurance reveals that reports of dog theft increased by a fifth in 2020. Last year, an estimated 2,438 dogs were reported as stolen to police forces in the UK, a 19 per cent rise on 2019 numbers (2,026) 2. This is the equivalent of KEY PERFORMANCE INDICATORS A measure of financial year underwriting profitability. A COR of less than 100% indicates profitable underwriting. The COR is the sum of claims, expense and commission ratios and compares the cost of doing business against net earned premium generated. DIRECT LINE GROUP APPOINTS NEW CEO Direct Line Group appoints new CEO. Direct Line Insurance Group plc (‘DLG’) announces today that Penny James, DLG’s Chief Financial Officer (‘CFO’), has been selected to succeed Paul Geddes as Chief Executive with effect from the conclusion of the Annual General Meeting (‘AGM’) on 9 May 2019. Paul will step down as a member ofthe
INVESTORS - DIRECT LINE GROUP Direct Line Group will host an investor and analyst deep-dive webinar on Wednesday 30 June at 2.30pm BST. Join us to hear senior members of the claims management team present on key elements of our claims strategy, followed by a live Q&A session. DIVIDENDS - DIRECT LINE GROUP 2020 Dividend payments. The Company paid an interim ordinary dividend of 7.4 pence per share, an increase of 2.8% over the interim dividend announced at H1 2019, alongside a special interim dividend of 14.4 pence per share reflecting a full catch-up of the cancelled 2019 finaldividend.
ANNUAL REPORT 2020
Annual Report 2020 . Our vision is to create a world where insurance is personal, inclusive and a force for good. To deliver this we need to build an insurance company of the future with technology and data at its core, adapting to an ever-changing world to deliver more forcustomers at speed.
FINANCIAL CALENDAR
days. 19 Aug 2021. Final date for election under the Dividend Reinvestment Plan*. DD/MM/YYYY 19-08-2021 11:09 19-08-2021 11:09 1 Final date for election under the Dividend Reinvestment Plan* false Outlook Calendar Google Calendar Yahoo Calendar Hotmail Calendar Apple Calendar AddEvent.com. days. 03 Sep 2021.NETSCALER AAA
Your username is your RACFID followed by @directlinegroup.co.uk. Terms of use Privacy & cookies Privacy & cookies LEADERSHIP - DIRECT LINE GROUP Mark Evans. Managing Director of Marketing & Digital. Mark joined Direct Line Group in 2012 and is Managing Director of Marketing & Digital. He is responsible for leading the Group’s Marketing and Digital functions. Before joining the Group, Mark held roles at HSBC, 118 118 (now 118 118 Money) and Mars Inc. VALUES - DIRECT LINE GROUP Aim higher. Be ambitious to achieve even better results. Have confidence, innovate and try new things. Embrace change to deliver for each other, our customers and our shareholders.NETSCALER AAA
SECURITY INFORMATION. Whenever you download a file over the Internet, there is always a risk that it will contain a security threat (a virus or a program that can damage your computer and theDLG LEGAL SERVICES
DLG Legal Services. DLG Legal Services is a law firm created to provide affordable access to justice over a broad range of legal services. With a focus on client care, DLG Legal Services is dedicated to providing the highest quality advice whilst working quickly, efficiently and cost effectively every step of the way.OUR AGILE JOURNEY
Our Agile Journey. Earlier this year we took the decision to radically change the way we worked and transform our trading and change areas into an Agile business. Agile is a way of working that began in the tech sector to improve the speed that a product went from conception to market. We decided that adopting Agile values, principles, tools INVESTORS - DIRECT LINE GROUP Direct Line Group will host an investor and analyst deep-dive webinar on Wednesday 30 June at 2.30pm BST. Join us to hear senior members of the claims management team present on key elements of our claims strategy, followed by a live Q&A session.ANNUAL REPORT 2020
Annual Report 2020 . Our vision is to create a world where insurance is personal, inclusive and a force for good. To deliver this we need to build an insurance company of the future with technology and data at its core, adapting to an ever-changing world to deliver more forcustomers at speed.
DIVIDENDS - DIRECT LINE GROUP 2020 Dividend payments. The Company paid an interim ordinary dividend of 7.4 pence per share, an increase of 2.8% over the interim dividend announced at H1 2019, alongside a special interim dividend of 14.4 pence per share reflecting a full catch-up of the cancelled 2019 finaldividend.
FINANCIAL CALENDAR
days. 19 Aug 2021. Final date for election under the Dividend Reinvestment Plan*. DD/MM/YYYY 19-08-2021 11:09 19-08-2021 11:09 1 Final date for election under the Dividend Reinvestment Plan* false Outlook Calendar Google Calendar Yahoo Calendar Hotmail Calendar Apple Calendar AddEvent.com. days. 03 Sep 2021.NETSCALER AAA
Your username is your RACFID followed by @directlinegroup.co.uk. Terms of use Privacy & cookies Privacy & cookies LEADERSHIP - DIRECT LINE GROUP Mark Evans. Managing Director of Marketing & Digital. Mark joined Direct Line Group in 2012 and is Managing Director of Marketing & Digital. He is responsible for leading the Group’s Marketing and Digital functions. Before joining the Group, Mark held roles at HSBC, 118 118 (now 118 118 Money) and Mars Inc. VALUES - DIRECT LINE GROUP Aim higher. Be ambitious to achieve even better results. Have confidence, innovate and try new things. Embrace change to deliver for each other, our customers and our shareholders.NETSCALER AAA
SECURITY INFORMATION. Whenever you download a file over the Internet, there is always a risk that it will contain a security threat (a virus or a program that can damage your computer and theDLG LEGAL SERVICES
DLG Legal Services. DLG Legal Services is a law firm created to provide affordable access to justice over a broad range of legal services. With a focus on client care, DLG Legal Services is dedicated to providing the highest quality advice whilst working quickly, efficiently and cost effectively every step of the way.OUR AGILE JOURNEY
Our Agile Journey. Earlier this year we took the decision to radically change the way we worked and transform our trading and change areas into an Agile business. Agile is a way of working that began in the tech sector to improve the speed that a product went from conception to market. We decided that adopting Agile values, principles, tools SUPPORTING OUR CUSTOMERS Supporting our customers through the pandemic. As there continue to be restrictions in place across the UK, it is important that our customers are supported through this ongoing challenging time. The impact of Covid-19 has seen a shift in customer behaviour and an increased reliance on digital services as visits for claims had to bereplaced.
AGM - DIRECT LINE GROUP Further information on the AGM to be held on 13 May 2021, including the resolutions that will be proposed at the meeting, can be found here: 2021 Notice of Annual General Meeting. Results of the 2021 AGM. All resolutions proposed to shareholders at the 2021 AGM were carried. For further details please refer to the announcement below: 2021 STRATEGY - DIRECT LINE GROUP Our strategy. Our vision is a world where insurance is personal, inclusive and a force for good. So, we help people carry on with their lives, giving them peace of mind now and in the future. Because that’s how we believe our business will thrive in the changing world ahead. Our strategic objectives aim to ensure that we buildtechnological
DOG THEFT INCREASES BY 19 PER CENT DURING LOCKDOWN New research 1 from Direct Line Pet Insurance reveals that reports of dog theft increased by a fifth in 2020. Last year, an estimated 2,438 dogs were reported as stolen to police forces in the UK, a 19 per cent rise on 2019 numbers (2,026) 2. This is the equivalent of DIRECT LINE GROUP ANNOUNCES THAT STEVE MADDOCK WILL LEAVE Direct Line Group announced today that after a decade at the Group, Steve Maddock has decided to move on from his role as Chief OperatingOfficer in
REGISTRARS - DIRECT LINE GROUP Registrars Computershare Investor Services Computershare Investor Services plc. The Pavilions Bridgwater Road Bristol BS99 6ZZ. Shareholder helpline: 0370 873 5880 DIRECT LINE GROUP APPOINTS NEW CEO Direct Line Group appoints new CEO. Direct Line Insurance Group plc (‘DLG’) announces today that Penny James, DLG’s Chief Financial Officer (‘CFO’), has been selected to succeed Paul Geddes as Chief Executive with effect from the conclusion of the Annual General Meeting (‘AGM’) on 9 May 2019. Paul will step down as a member ofthe
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Internet Explorer 9.0+. To delete existing cookies. - Go to Tools in the menu bar. - Click on Internet Options. - Click on the General tab which should be under "Browsing History" and click "Delete". Internet Explorer 8.0+. To prevent new cookies from being installed. - Go to Tools in the menu bar. DRIVING IMPROVEMENTS IN CUSTOMER EXPERIENCE Driving improvements in customer experience. At DLG, the customer is at the heart of everything we do, it’s the one thing that joins us all together: from Consultants to Contract Managers from Procurement to Project Managers; our vision is to make insurance easier and better value for customers. And it’s this company wide focus on drivingA CONTEST OF WILLS
Analysis 4 of figures supplied by HM Courts and Tribunals service shows the number of disputes regarding applications for probate increased by an estimated 6 per cent 5 in 2018. With each applicant attempting to stop a probate application “entering a caveat” costing £20 each, Brits are spending in excess of £160,000 a year on this process excluding the cost of any legal fees. By using our website you consent to accepting cookies in accordance with our Cookie Policy. Learn moreMenu
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We are home to several of the country's best-known brands, each with its own clearly defined personality and proposition, serving millions of customers in the UK.DIRECT LINE
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CHURCHILL
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DLG AT A GLANCE
582.6M
Profit before tax
21.5%
Return on tangible equity11,000+
Employees over UK
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Direct Line Insurance Group plc Preliminary Results 2018OUR LATEST
HALF-YEAR REPORT 2019View more
ANNUAL REPORT AND ACCOUNTS 2018Read more
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25 Nov 2019The role of a mental health first aider part 2Read
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Direct Line Insurance Group plc (c) 2019 Registered in England & Wales No 02280426. Registered Office: Churchill Court, Westmoreland Road, Bromley, BR1 1DPDetails
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