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SELF SERVICE
Benefits. Dezide is a multi-channel solution where the same knowledge base can be used for both self-service and call center agents. You can define precisely who should be able to access the different knowledge base elements and how they should be presented in the various channels. The Dezide Guides are wrapped in an easy to use interfaceand
CUSTOMERS - DEZIDE
Customers. Liebherr is using Dezide Advisor for increasing availability and reducing downtime for Liebherr Mining Excavators. Vestas is one of the worlds largest manufactures of wind turbines. Vestas is using Dezide for turbine troubleshooting. Hewlett-Packard isTECHNOLOGY - DEZIDE
Dezide Advisor is based on Bayesian networks, an artificial intelligence technology. Our software is self-learning and self-optimizing as well as highly scalable, intuitive and efficient. The entire Dezide technology is based on a Bayesian network powered Decision Engine, protected by 8 patents and proprietary know-how developed over 20 years.MEET DEZIDE
Meet Dezide - Dezide. Hi! We are Dezide. We met in the late 90’s as graduate students of computer science in the department for machine learning. Hewlett Packard R&D was looking for expertise within the fields of artificial intelligence and machine learning and the BATS project (Bayesian Automated Troubleshooting System) was born based onthe
FIELD SERVICE
The real challenge is deploying knowledge into the hands of a new generation of technologically strong field service technicians. Dezide gathers the knowledge of your leading technical experts in Dynamic. Troubleshooting Guides, which offer real-time, consistent, step-by-step instructions to your technicians.JOBS - DEZIDE
Read the story behind Dezide. We are a research based company working with knowledge management based on several patents within BayesianNetworks.
THE RIGHT KNOWLEDGE FOR THE RIGHT PEOPLE AT THE DEZIDE ADMINISTRATION Dezide Administration DEZIDE ADVISOR CONTACT CENTER LOGIN Dezide Advisor Contact Center Login. Dezide Advisor Contact Center. Username. Password. Remember me. AI-POWERED INTERACTIVE GUIDED TROUBLESHOOTING Automate troubleshooting with IoT data. Bring together machines, data, field service technicians and troubleshooting software in a solution that deliver improvements in field service troubleshooting efficiency like never before. IIoT machine data integration.SELF SERVICE
Benefits. Dezide is a multi-channel solution where the same knowledge base can be used for both self-service and call center agents. You can define precisely who should be able to access the different knowledge base elements and how they should be presented in the various channels. The Dezide Guides are wrapped in an easy to use interfaceand
CUSTOMERS - DEZIDE
Customers. Liebherr is using Dezide Advisor for increasing availability and reducing downtime for Liebherr Mining Excavators. Vestas is one of the worlds largest manufactures of wind turbines. Vestas is using Dezide for turbine troubleshooting. Hewlett-Packard isTECHNOLOGY - DEZIDE
Dezide Advisor is based on Bayesian networks, an artificial intelligence technology. Our software is self-learning and self-optimizing as well as highly scalable, intuitive and efficient. The entire Dezide technology is based on a Bayesian network powered Decision Engine, protected by 8 patents and proprietary know-how developed over 20 years.MEET DEZIDE
Meet Dezide - Dezide. Hi! We are Dezide. We met in the late 90’s as graduate students of computer science in the department for machine learning. Hewlett Packard R&D was looking for expertise within the fields of artificial intelligence and machine learning and the BATS project (Bayesian Automated Troubleshooting System) was born based onthe
FIELD SERVICE
The real challenge is deploying knowledge into the hands of a new generation of technologically strong field service technicians. Dezide gathers the knowledge of your leading technical experts in Dynamic. Troubleshooting Guides, which offer real-time, consistent, step-by-step instructions to your technicians.JOBS - DEZIDE
Read the story behind Dezide. We are a research based company working with knowledge management based on several patents within BayesianNetworks.
THE RIGHT KNOWLEDGE FOR THE RIGHT PEOPLE AT THE DEZIDE ADMINISTRATION Dezide Administration DEZIDE ADVISOR CONTACT CENTER LOGIN Dezide Advisor Contact Center Login. Dezide Advisor Contact Center. Username. Password. Remember me.PRODUCTS - DEZIDE
Products. At the core of troubleshooting is not only the goal of arriving at the true diagnosis but also a desire to do so as efficiently as possible – the faster (or cheaper) we arrive at a conclusion the better.MEET DEZIDE
Meet Dezide - Dezide. Hi! We are Dezide. We met in the late 90’s as graduate students of computer science in the department for machine learning. Hewlett Packard R&D was looking for expertise within the fields of artificial intelligence and machine learning and the BATS project (Bayesian Automated Troubleshooting System) was born based onthe
FIELD SERVICE
The real challenge is deploying knowledge into the hands of a new generation of technologically strong field service technicians. Dezide gathers the knowledge of your leading technical experts in Dynamic. Troubleshooting Guides, which offer real-time, consistent, step-by-step instructions to your technicians.ONBOARDING - DEZIDE
Onboarding. Our Onboarding is designed to give you a personalized training experience. With the help of your implementation specialist, you will receive both technical guidance to properly configure the Dezide software and in-depth assistance on how to best organize and structure your knowledge base.REMOTE SERVICE
Remote Service. Structure and optimize call center processes in a dynamic and flexible way, by using the same knowledge base for both backend operations and all call center agents. This improves knowledge transfer from front-end to technicians when dispatching making sure they have the best possible information with them in the field.JOBS - DEZIDE
Read the story behind Dezide. We are a research based company working with knowledge management based on several patents within BayesianNetworks.
WHY WE NEED A KNOWLEDGE MODEL FOR TROUBLESHOOTING Why we need a knowledge model for troubleshooting. Troubleshooting systems combines human knowledge and the computational power of computers, a fusion enabled by an underlying mathematical knowledge model capable of reasoning far better than humans. Big data, Machine learning and AI are buzzwords in the tech industry and they areincreasing in
MEDICAL EQUIPMENT
The cool thing about using Bayesian Networks for decision making and troubleshooting is the ability to reason under uncertainty, and missing data or information and it scales extremely well – where other decision and knowledge modeling technologies break down with scale and complexity, systems based on Bayesian Networks has no problems handling even the most complex issues. VESTAS CAPTURES GLOBAL KNOWLEDGE AND EXPERIENCE IN DEZIDE Vestas captures global knowledge in intelligent software from Dezide. The troubleshooting solution from Dezide considers causes, probability, time and cost when making suggestions for the best corrective action. The solution dynamically adapts to the collective knowledge and experience from 8000 field service engineers. LIEBHERR MINING EQUIPMENT RETAINS KNOWLEDGE AS THE Liebherr Mining Equipment retains knowledge as the workforce increases. As the field service technician workforce is growing and younger generations are being hired, Liebherr-Mining was facing considerable increases in training programs to keep up with service demands. New products are being developed at an increasing rate, andmany older
* Products
* Field Service
* Remote Service
* Self Service
* Dezide API
* Industries
* Construction
* Medical Equipment
* Energy & Renewables * Processing Equipment * Industrial Engineering* Telecom
* Customers
* Technology
* Guide Optimizer
* Decision Technologies* Resources
* Blog
* Webinars
* Onboarding
* Pricing
* About
* Our Story
* Dezide News
* Contact
* Get in touch
USE AI-POWERED INTERACTIVE GUIDED TROUBLESHOOTING TO MAKE SURE EVERYBODY TROUBLESHOOTS LIKE THE BEST Learn how to capture, organize and optimize expert troubleshooting knowledge and make it accessible everywhere for everyoneWHAT WE DO
DEZIDE IS A TECHNICAL GUIDED TROUBLESHOOTING PLATFORM THAT HELPS YOU:__
REDUCE TROUBLESHOOTING TIME__
FIX ISSUES ON THE FIRST VISIT__
INSTANTLY TRANSFER SKILLS TO NEW EMPLOYEES__
USE FEWER SPARE PARTS AND REDUCE DISPATCHES 20 YEARS OF EXPERIENCE WITH CAPTURING AND SHARING EXPERT TROUBLESHOOTING KNOWLEDGE USING CAUSES, PROBABILITIES, ACTIONS, QUESTIONS, COST AND TIME OUR CUSTOMERS HAVE PROVEN THAT TECHNICIANS CAN SOLVE A COMPLEX PROBLEM UP TO 70% FASTER USING DEZIDES AI-POWERED TROUBLESHOOTING TECHNOLOGY COMBINED WITH THEIR TECHNICAL EXPERT KNOWLEDGE.UNDERSTAND...
... common recurring faults and the right way to start troubleshootingDISTRIBUTE...
... knowledge to a greater audience, internationally, in alllanguages.
TRACK...
... completeness, speed and all performed actions for telemetry and toensure compliance.
TRAIN...
... the junior engineers to a higher standard without excessivetraining cost.
IIOT...
... real-time data-driven repair action suggestions, based on BayesianNetworks
OFFLINE...
... access to the troubleshooter and IIoT data. Fix problems without anetwork connection.
KEY FEATURES
TACKLE HIGH COMPLEXITY PROBLEMS Capture expert know-how in Dynamic Interactive Troubleshooting Guides using causes, probabilities, actions, questions, cost and time. Build hierarchies of guides to tackle even the most complex problems. ORGANIZE FOR FINDABILITY Build and maintain a taxonomy for classifying, categorizing and organizing items in the knowledge base to make sure technicians in the field can easily search and find the right knowledge at the righttime.
SHARE WITH THE ENTIRE WORKFORCE Publish guides once and the platform automatically makes the guide available online, offline and for API integrations. Dezide puts the power of your problem resolution experts in the palm of your technicians anywhere in the world. INCREASE SERVICE REVENUE Turn the combination of our software platform and your expert troubleshooting knowledge into a product that you can sell to your dealers and customers to make a profit. IMPROVE WITH CONTRIBUTIONS FROM THE FIELD Continuously update and improve the knowledge base with user feedback and automatically optimize the troubleshooting guides with the collective experience of all users using machine learning. AUTOMATE TROUBLESHOOTING WITH IOT DATA Bring together machines, data, field service technicians and troubleshooting software in a solution that deliver improvements in field service troubleshooting efficiency like never before.__
IIOT MACHINE DATA INTEGRATION__
SAAS OR ON-PREMISE HOSTING__
EASY TO CONNECT THROUGH API__
SSO AND USER PROVISIONING__
SALESFORCE INTEGRATIONTRENDING BLOG POSTS
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TROUBLESHOOT HIGH LEVEL SYMPTOMS IN COMPLEX MACHINES Blog | Comments are Closed |0
When I visit customers all around the world in various industries that manufacture very complex machinery, we always end up spending a lot of time on one thing in particular - getting our heads arouRead more
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PRODUCTIZING EXPERT KNOWLEDGE, 9 TIPS FOR CAPITALIZING ON TRIBALKNOW-HOW
Blog | Comments are Closed |1
We help solve problems with long troubleshooting times and too many visits to the same machine to fix the same issue, and we help our customers solve the challenges around transferring extremely valRead more
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HOW TO QUIT YOUR OLD SERVICE STRATEGY, EMBRACE DIGITALIZATION AND CHANGE THE WORLD, PART 2 Blog | Comments are Closed |5
In our last post, we explored on a high level, that digitalization and knowledge management are the key ingredients for turning service departments into modern business units. In this post, we are dRead more
SOME OF THE COMPANIES USING OUR GUIDED TROUBLESHOOTING PLATFORM LET'S SHOW YOU HOW IT WORKSContact Us
PRODUCTS
* Field Service
* Remote Service
* Self Service
* API’s
INDUSTRIES
* Construction
* Medical Equipment
* Energy & Renewables * Processing Equipment * Industrial Engineering* Telecom
TECHNOLOGY
* Resources
* Technology
* Guide Optimizer
* Decision TechnologiesSUPPORT
* Help Center
* Privacy Policy
* Terms of Service
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* Products
* Field Service
* Remote Service
* Self Service
* Dezide API
* Industries
* Construction
* Medical Equipment
* Energy & Renewables * Processing Equipment * Industrial Engineering* Telecom
* Customers
* Technology
* Guide Optimizer
* Decision Technologies* Resources
* Blog
* Webinars
* Onboarding
* Pricing
* About
* Our Story
* Dezide News
* Contact
* Get in touch
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