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employ 11,000
VIDEOS - CSA-UK.COM
The Credit Services Association has launched a video to promote Five Steps that people can take if they’ve fallen into debt. Building on its previous #heretohelp campaign, the video explains the importance of engaging with the banks or lender a customer owes money to. YouTube. Credit Services Association (CSA) OUR CODES AND STANDARDS Voluntary statement on slavery and human trafficking. Modern slavery is a crime and a violation of fundamental human rights. It takes various forms, such as slavery, servitude, forced and compulsory labour and human trafficking, all of which have in common the deprivation of a person's liberty by another in order to exploit them for personal or commercial gain. COMPLAINTS AGAINST OUR MEMBERS If you believe that the member has acted in breach of our Code of Practice and the complaint meets the necessary criteria, please complete, sign and return the Complaint Form to our registered address. Alternatively, if you have the facilities, you can scan your signed complaints form and send it to us by email to complaints@csa-uk.com. THE DEBT COLLECTION PROCESS The debt collection process - a simple guide. When an individual has an outstanding balance on such things as loans, store cards or bills, a debt collection agency (DCA) may be used by a creditor (a bank, a utility company, a phone company) to attempt to find a solution. There may also be cases where a debt is sold by the creditor to another LEVEL 3 COMPLIANCE RISK OFFICER The Level 3 Apprenticeship in Compliance Risk Officer is ideal for any experienced or inexperienced compliance professional to forge a career in compliance and to ensure your firm has the talent it needs. Lasting 15 months the CSA use a blended approach to learning which includes: Attendance at workshops. E-learning. COLLECTOR ACCREDITATION INITIATIVE (CAI) Collector Accreditation Initiative – setting the benchmark for collections compliance. Credit Services Association (CSA), the UK trade body for the collections and debt purchase sector, developed the Collector Accreditation Initiative (CAI) online test as an affordable way to assess debt collectors’ knowledge and scope of understanding of compliance, enabling firms to mitigate regulatory LEVEL 4 REGULATORY COMPLIANCE OFFICER Level 4 Regulatory Compliance Officer Apprenticeship. Duration: 16 months (14 months learning delivery, plus 2 months for End Point Assessment). Qualification: Level 4 Apprenticeship – Foundation degree equivalent, suitable for those with Level 2/GCSE Maths and English (however these qualifications can be delivered alongside the LEVEL 2 CREDIT CONTROLLER AND COLLECTOR APPRENTICESHIP Duration: 15 months (12 months for learning delivery plus 3 months for End Point Assessment). Qualification: Level 2 Apprenticeship (entry level, suitable for those with Level 2 Maths and English). Funding: We will work with you to maximise Apprenticeship Levy funds (which are available to both Levy paying and non-Levy paying organisations) and access any other support or incentives that are CREDIT SERVICES ASSOCIATION LTD Credit Services Association. We are the UK trade association for the debt collection and debt purchase industry. If you are involved in or affected by debt collection, we are here to help. The CSA Code of Practice is the benchmark for industry best practice, assuring quality and professionalism in the services our members provide. ABOUT THE CREDIT SERVICES ASSOCIATION About the Credit Services Association. The Credit Services Association (CSA) is the only National Trade Association in the UK for organisations active in the debt collection and debt purchase industry. The Association, which has a history dating back to 1906, has over 250 member companies which represent 90% of the industry, andemploy 11,000
VIDEOS - CSA-UK.COM
The Credit Services Association has launched a video to promote Five Steps that people can take if they’ve fallen into debt. Building on its previous #heretohelp campaign, the video explains the importance of engaging with the banks or lender a customer owes money to. YouTube. Credit Services Association (CSA) OUR CODES AND STANDARDS Voluntary statement on slavery and human trafficking. Modern slavery is a crime and a violation of fundamental human rights. It takes various forms, such as slavery, servitude, forced and compulsory labour and human trafficking, all of which have in common the deprivation of a person's liberty by another in order to exploit them for personal or commercial gain. COMPLAINTS AGAINST OUR MEMBERS If you believe that the member has acted in breach of our Code of Practice and the complaint meets the necessary criteria, please complete, sign and return the Complaint Form to our registered address. Alternatively, if you have the facilities, you can scan your signed complaints form and send it to us by email to complaints@csa-uk.com. THE DEBT COLLECTION PROCESS The debt collection process - a simple guide. When an individual has an outstanding balance on such things as loans, store cards or bills, a debt collection agency (DCA) may be used by a creditor (a bank, a utility company, a phone company) to attempt to find a solution. There may also be cases where a debt is sold by the creditor to another LEVEL 3 COMPLIANCE RISK OFFICER The Level 3 Apprenticeship in Compliance Risk Officer is ideal for any experienced or inexperienced compliance professional to forge a career in compliance and to ensure your firm has the talent it needs. Lasting 15 months the CSA use a blended approach to learning which includes: Attendance at workshops. E-learning. COLLECTOR ACCREDITATION INITIATIVE (CAI) Collector Accreditation Initiative – setting the benchmark for collections compliance. Credit Services Association (CSA), the UK trade body for the collections and debt purchase sector, developed the Collector Accreditation Initiative (CAI) online test as an affordable way to assess debt collectors’ knowledge and scope of understanding of compliance, enabling firms to mitigate regulatory LEVEL 4 REGULATORY COMPLIANCE OFFICER Level 4 Regulatory Compliance Officer Apprenticeship. Duration: 16 months (14 months learning delivery, plus 2 months for End Point Assessment). Qualification: Level 4 Apprenticeship – Foundation degree equivalent, suitable for those with Level 2/GCSE Maths and English (however these qualifications can be delivered alongside the LEVEL 2 CREDIT CONTROLLER AND COLLECTOR APPRENTICESHIP Duration: 15 months (12 months for learning delivery plus 3 months for End Point Assessment). Qualification: Level 2 Apprenticeship (entry level, suitable for those with Level 2 Maths and English). Funding: We will work with you to maximise Apprenticeship Levy funds (which are available to both Levy paying and non-Levy paying organisations) and access any other support or incentives that areVIDEOS - CSA-UK.COM
The Credit Services Association has launched a video to promote Five Steps that people can take if they’ve fallen into debt. Building on its previous #heretohelp campaign, the video explains the importance of engaging with the banks or lender a customer owes money to. YouTube. Credit Services Association (CSA)OUR MEMBERS
Our members. We have over 300 member companies based in the UK and internationally. Our members are active in the debt collection and debt purchase industry and they range from large multinationals to small local businesses. You can find out more about individual member companies in the CSA Member Directory via the links below. MEMBERSHIP CATEGORIES CSA Membership Categories Foundation. Start-up businesses in the debt collection industry where debt collection or ancillary services such as trace is the primary source of revenue for the company, but the company has less than two years trading history. GUIDANCE FOR THE GENERAL PUBLIC Guidance for the general public. We understand that debt and personal finance is a very emotive subject and receiving any form of communication from a debt collection agency or a debt purchase company can be stressful. The purpose of this section of the website is to help explain the debt collection process and help you to understandyour
NEWS & BLOGS
News & blogs. Filter news by category: All News Items Press releases General news Blogs & case studies Compliance Roundups. RSS. Read the latest news, press releases, blogs from the CSA below. An archive of the CSA weekly Compliance Roundup updates (members only) can be viewed here. Filter news categories via the pull-down menu above. CREDIT SERVICES ASSOCIATION LTD Use our Member Directory below to search for CSA members by services offered and location. Alternatively, select "Continue" below to view a full list of CSA members. We have over 300 member companies based in the UK and internationally. Our members are active in the debt collection and debt purchase industry and companies range from largeNEWS & BLOGS
12 November 2018. Blog: Talk Money Week 2018: Breaking the debt taboo is a long-term challenge ». Colleen Peel is Head of Marketing at the Credit Services Association, the UK trade body which represents over 300-member c 06 September 2018.UKCCC UPDATES
This website uses cookies to store information on your computer. Some of these cookies are used for visitor analysis, others are essential to making our site function properly and improve the user experience. CREDIT SERVICES ASSOCIATION LTD Credit Services Association Ltd. Member Zone. Welcome to the Member Zone. Please login using the details provided to you by the CSA. If you are an employee of a CSA member company and wish to access the CSA Member Zone, please contact us. To learn more about becoming a CSA member please click here , contact us, or click the "register" buttonbelow.
UK CREDIT & COLLECTIONS CONFERENCE The UK Credit & Collections Conference (UKCCC) is the CSA’s annual flagship event open to both members and non-members. Attracting credit and collection professionals, the event features an exhibition showcasing industry suppliers’ cutting-edge product offerings, a plenary session with panel debates and keynote presentations from high-profile speakers. CREDIT SERVICES ASSOCIATION LTD Credit Services Association. We are the UK trade association for the debt collection and debt purchase industry. If you are involved in or affected by debt collection, we are here to help. The CSA Code of Practice is the benchmark for industry best practice, assuring quality and professionalism in the services our members provide.VIDEOS - CSA-UK.COM
The Credit Services Association has launched a video to promote Five Steps that people can take if they’ve fallen into debt. Building on its previous #heretohelp campaign, the video explains the importance of engaging with the banks or lender a customer owes money to. YouTube. Credit Services Association (CSA)EVENTS & WEBINARS
Events & webinars. Covid-19 - Member Information. CSA events 2021. The CSA runs a number of events throughout the year for both members and non-members involved in the credit and collections industry. These events range from large annual events to more intimate meetings tailored for those operating within specific areas of the industry. COMPLAINTS AGAINST OUR MEMBERS If you believe that the member has acted in breach of our Code of Practice and the complaint meets the necessary criteria, please complete, sign and return the Complaint Form to our registered address. Alternatively, if you have the facilities, you can scan your signed complaints form and send it to us by email to complaints@csa-uk.com. LEVEL 3 COMPLIANCE RISK OFFICER The Level 3 Apprenticeship in Compliance Risk Officer is ideal for any experienced or inexperienced compliance professional to forge a career in compliance and to ensure your firm has the talent it needs. Lasting 15 months the CSA use a blended approach to learning which includes: Attendance at workshops. E-learning. CSA APPOINTS CHRIS LESLIE AS CHIEF EXECUTIVE CSA appoints Chris Leslie as Chief Executive. 16 July 2020. Credit Services Association (CSA), the voice of the UK debt collection and purchase industry, has appointed Chris Leslie as chief executive with effect from 1 August 2020. A former MP, Minister and Shadow Minister with proven knowledge of public policy, parliamentary affairs,financial
LEVEL 2 CREDIT CONTROLLER AND COLLECTOR APPRENTICESHIP Duration: 15 months (12 months for learning delivery plus 3 months for End Point Assessment). Qualification: Level 2 Apprenticeship (entry level, suitable for those with Level 2 Maths and English). Funding: We will work with you to maximise Apprenticeship Levy funds (which are available to both Levy paying and non-Levy paying organisations) and access any other support or incentives that are THE DEBT COLLECTION PROCESS The debt collection process - a simple guide. When an individual has an outstanding balance on such things as loans, store cards or bills, a debt collection agency (DCA) may be used by a creditor (a bank, a utility company, a phone company) to attempt to find a solution. There may also be cases where a debt is sold by the creditor to another CREDIT SERVICES ASSOCIATION LTD Credit Services Association Ltd. Member Zone. Welcome to the Member Zone. Please login using the details provided to you by the CSA. If you are an employee of a CSA member company and wish to access the CSA Member Zone, please contact us. To learn more about becoming a CSA member please click here , contact us, or click the "register" buttonbelow.
BLOG: WHY EMPLOYERS SHOULD USE THE APPRENTICESHIP LEVY TO Credit control is a core function for all businesses and organisations, even those outside of the credit sector. It’s vital for organisational development and performance and employers are waking up to the fact that as a business function, it can’t exist within a ‘silo’ and needs to be part of a long term strategic approach rather than short term cost-cutting or cash flow management. CREDIT SERVICES ASSOCIATION LTD Credit Services Association. We are the UK trade association for the debt collection and debt purchase industry. If you are involved in or affected by debt collection, we are here to help. The CSA Code of Practice is the benchmark for industry best practice, assuring quality and professionalism in the services our members provide.VIDEOS - CSA-UK.COM
The Credit Services Association has launched a video to promote Five Steps that people can take if they’ve fallen into debt. Building on its previous #heretohelp campaign, the video explains the importance of engaging with the banks or lender a customer owes money to. YouTube. Credit Services Association (CSA)EVENTS & WEBINARS
Events & webinars. Covid-19 - Member Information. CSA events 2021. The CSA runs a number of events throughout the year for both members and non-members involved in the credit and collections industry. These events range from large annual events to more intimate meetings tailored for those operating within specific areas of the industry. COMPLAINTS AGAINST OUR MEMBERS If you believe that the member has acted in breach of our Code of Practice and the complaint meets the necessary criteria, please complete, sign and return the Complaint Form to our registered address. Alternatively, if you have the facilities, you can scan your signed complaints form and send it to us by email to complaints@csa-uk.com. LEVEL 3 COMPLIANCE RISK OFFICER The Level 3 Apprenticeship in Compliance Risk Officer is ideal for any experienced or inexperienced compliance professional to forge a career in compliance and to ensure your firm has the talent it needs. Lasting 15 months the CSA use a blended approach to learning which includes: Attendance at workshops. E-learning. CSA APPOINTS CHRIS LESLIE AS CHIEF EXECUTIVE CSA appoints Chris Leslie as Chief Executive. 16 July 2020. Credit Services Association (CSA), the voice of the UK debt collection and purchase industry, has appointed Chris Leslie as chief executive with effect from 1 August 2020. A former MP, Minister and Shadow Minister with proven knowledge of public policy, parliamentary affairs,financial
LEVEL 2 CREDIT CONTROLLER AND COLLECTOR APPRENTICESHIP Duration: 15 months (12 months for learning delivery plus 3 months for End Point Assessment). Qualification: Level 2 Apprenticeship (entry level, suitable for those with Level 2 Maths and English). Funding: We will work with you to maximise Apprenticeship Levy funds (which are available to both Levy paying and non-Levy paying organisations) and access any other support or incentives that are THE DEBT COLLECTION PROCESS The debt collection process - a simple guide. When an individual has an outstanding balance on such things as loans, store cards or bills, a debt collection agency (DCA) may be used by a creditor (a bank, a utility company, a phone company) to attempt to find a solution. There may also be cases where a debt is sold by the creditor to another CREDIT SERVICES ASSOCIATION LTD Credit Services Association Ltd. Member Zone. Welcome to the Member Zone. Please login using the details provided to you by the CSA. If you are an employee of a CSA member company and wish to access the CSA Member Zone, please contact us. To learn more about becoming a CSA member please click here , contact us, or click the "register" buttonbelow.
BLOG: WHY EMPLOYERS SHOULD USE THE APPRENTICESHIP LEVY TO Credit control is a core function for all businesses and organisations, even those outside of the credit sector. It’s vital for organisational development and performance and employers are waking up to the fact that as a business function, it can’t exist within a ‘silo’ and needs to be part of a long term strategic approach rather than short term cost-cutting or cash flow management. ABOUT THE CREDIT SERVICES ASSOCIATION About the Credit Services Association. The Credit Services Association (CSA) is the only National Trade Association in the UK for organisations active in the debt collection and debt purchase industry. The Association, which has a history dating back to 1906, has over 250 member companies which represent 90% of the industry, andemploy 11,000
OUR MEMBERS
Our members. We have over 300 member companies based in the UK and internationally. Our members are active in the debt collection and debt purchase industry and they range from large multinationals to small local businesses. You can find out more about individual member companies in the CSA Member Directory via the links below. OUR CODES AND STANDARDS Voluntary statement on slavery and human trafficking. Modern slavery is a crime and a violation of fundamental human rights. It takes various forms, such as slavery, servitude, forced and compulsory labour and human trafficking, all of which have in common the deprivation of a person's liberty by another in order to exploit them for personal or commercial gain. MEMBERSHIP CATEGORIES CSA Membership Categories Foundation. Start-up businesses in the debt collection industry where debt collection or ancillary services such as trace is the primary source of revenue for the company, but the company has less than two years trading history. CREDIT SERVICES ASSOCIATION LTD Credit Services Association Ltd. Member Zone. Welcome to the Member Zone. Please login using the details provided to you by the CSA. If you are an employee of a CSA member company and wish to access the CSA Member Zone, please contact us. To learn more about becoming a CSA member please click here , contact us, or click the "register" buttonbelow.
CSA ANNUAL REPORT
The CSA’s Annual Report is intended to provide members and other stakeholders with information about our activities during the last year and our future plans together with a financial summary of the Association’s performance. The most recent CSA Annual Report can be downloaded below. CSA Annual Report 2020.NEWS & BLOGS
12 November 2018. Blog: Talk Money Week 2018: Breaking the debt taboo is a long-term challenge ». Colleen Peel is Head of Marketing at the Credit Services Association, the UK trade body which represents over 300-member c 06 September 2018. CSA RATIFIES APPOINTMENT OF TWO NON-EXECUTIVE DIRECTORS AT CSA ratifies appointment of two non-executive directors at AGM. 01 March 2021 ( 0 Comments ) The Credit Services Association, the trade association for the debt collection industry, has confirmed the appointment of two new non-executive directors to its Board: James Appleby from Arrow Global and Kathryn Morgan of Lowell Financial Ltd. INDUSTRY FACTSHEETS AND RESOURCES FOR THE GENERAL PUBLIC Industry factsheets and resources for the general public. Please click on the links below for various factsheets. CSA guidance: Tracing factsheet - information about the tracing process, often used by CSA members to locate and/or verify contact information provided to them by the original creditor (bank/phone company/gas and electric companyetc).
LEVEL 4 REGULATORY COMPLIANCE OFFICER Level 4 Regulatory Compliance Officer Apprenticeship. Duration: 16 months (14 months learning delivery, plus 2 months for End Point Assessment). Qualification: Level 4 Apprenticeship – Foundation degree equivalent, suitable for those with Level 2/GCSE Maths and English (however these qualifications can be delivered alongside the CREDIT SERVICES ASSOCIATION LTD Credit Services Association. We are the UK trade association for the debt collection and debt purchase industry. If you are involved in or affected by debt collection, we are here to help. The CSA Code of Practice is the benchmark for industry best practice, assuring quality and professionalism in the services our members provide. OUR CODES AND STANDARDS CSA Code of Practice. CSA members are expected to adhere to our Code of Practice, which guarantees that the very highest industry standards are upheld.. The CSA Code of Practice is the benchmark for industry best practice, assuring quality and professionalism in the servicesMembers provide.
VIDEOS - CSA-UK.COM
The Credit Services Association has launched a video to promote Five Steps that people can take if they’ve fallen into debt. Building on its previous #heretohelp campaign, the video explains the importance of engaging with the banks or lender a customer owes money to. YouTube. Credit Services Association (CSA) ABOUT THE CREDIT SERVICES ASSOCIATION About the Credit Services Association. The Credit Services Association (CSA) is the only National Trade Association in the UK for organisations active in the debt collection and debt purchase industry. The Association, which has a history dating back to 1906, has over 250 member companies which represent 90% of the industry, andemploy 11,000
EVENTS & WEBINARS
Events & webinars. Covid-19 - Member Information. CSA events 2021. The CSA runs a number of events throughout the year for both members and non-members involved in the credit and collections industry. These events range from large annual events to more intimate meetings tailored for those operating within specific areas of the industry. COMPLAINTS AGAINST OUR MEMBERS If you believe that the member has acted in breach of our Code of Practice and the complaint meets the necessary criteria, please complete, sign and return the Complaint Form to our registered address. Alternatively, if you have the facilities, you can scan your signed complaints form and send it to us by email to complaints@csa-uk.com. CSA APPOINTS CHRIS LESLIE AS CHIEF EXECUTIVE CSA appoints Chris Leslie as Chief Executive. 16 July 2020. Credit Services Association (CSA), the voice of the UK debt collection and purchase industry, has appointed Chris Leslie as chief executive with effect from 1 August 2020. A former MP, Minister and Shadow Minister with proven knowledge of public policy, parliamentary affairs,financial
LEVEL 3 COMPLIANCE RISK OFFICER The Level 3 Apprenticeship in Compliance Risk Officer is ideal for any experienced or inexperienced compliance professional to forge a career in compliance and to ensure your firm has the talent it needs. Lasting 15 months the CSA use a blended approach to learning which includes: Attendance at workshops. E-learning. LEVEL 2 CREDIT CONTROLLER AND COLLECTOR APPRENTICESHIP Duration: 15 months (12 months for learning delivery plus 3 months for End Point Assessment). Qualification: Level 2 Apprenticeship (entry level, suitable for those with Level 2 Maths and English). Funding: We will work with you to maximise Apprenticeship Levy funds (which are available to both Levy paying and non-Levy paying organisations) and access any other support or incentives that are THE DEBT COLLECTION PROCESS The debt collection process - a simple guide. When an individual has an outstanding balance on such things as loans, store cards or bills, a debt collection agency (DCA) may be used by a creditor (a bank, a utility company, a phone company) to attempt to find a solution. There may also be cases where a debt is sold by the creditor to another CREDIT SERVICES ASSOCIATION LTD Credit Services Association. We are the UK trade association for the debt collection and debt purchase industry. If you are involved in or affected by debt collection, we are here to help. The CSA Code of Practice is the benchmark for industry best practice, assuring quality and professionalism in the services our members provide. OUR CODES AND STANDARDS CSA Code of Practice. CSA members are expected to adhere to our Code of Practice, which guarantees that the very highest industry standards are upheld.. The CSA Code of Practice is the benchmark for industry best practice, assuring quality and professionalism in the servicesMembers provide.
VIDEOS - CSA-UK.COM
The Credit Services Association has launched a video to promote Five Steps that people can take if they’ve fallen into debt. Building on its previous #heretohelp campaign, the video explains the importance of engaging with the banks or lender a customer owes money to. YouTube. Credit Services Association (CSA) ABOUT THE CREDIT SERVICES ASSOCIATION About the Credit Services Association. The Credit Services Association (CSA) is the only National Trade Association in the UK for organisations active in the debt collection and debt purchase industry. The Association, which has a history dating back to 1906, has over 250 member companies which represent 90% of the industry, andemploy 11,000
EVENTS & WEBINARS
Events & webinars. Covid-19 - Member Information. CSA events 2021. The CSA runs a number of events throughout the year for both members and non-members involved in the credit and collections industry. These events range from large annual events to more intimate meetings tailored for those operating within specific areas of the industry. COMPLAINTS AGAINST OUR MEMBERS If you believe that the member has acted in breach of our Code of Practice and the complaint meets the necessary criteria, please complete, sign and return the Complaint Form to our registered address. Alternatively, if you have the facilities, you can scan your signed complaints form and send it to us by email to complaints@csa-uk.com. CSA APPOINTS CHRIS LESLIE AS CHIEF EXECUTIVE CSA appoints Chris Leslie as Chief Executive. 16 July 2020. Credit Services Association (CSA), the voice of the UK debt collection and purchase industry, has appointed Chris Leslie as chief executive with effect from 1 August 2020. A former MP, Minister and Shadow Minister with proven knowledge of public policy, parliamentary affairs,financial
LEVEL 3 COMPLIANCE RISK OFFICER The Level 3 Apprenticeship in Compliance Risk Officer is ideal for any experienced or inexperienced compliance professional to forge a career in compliance and to ensure your firm has the talent it needs. Lasting 15 months the CSA use a blended approach to learning which includes: Attendance at workshops. E-learning. LEVEL 2 CREDIT CONTROLLER AND COLLECTOR APPRENTICESHIP Duration: 15 months (12 months for learning delivery plus 3 months for End Point Assessment). Qualification: Level 2 Apprenticeship (entry level, suitable for those with Level 2 Maths and English). Funding: We will work with you to maximise Apprenticeship Levy funds (which are available to both Levy paying and non-Levy paying organisations) and access any other support or incentives that are THE DEBT COLLECTION PROCESS The debt collection process - a simple guide. When an individual has an outstanding balance on such things as loans, store cards or bills, a debt collection agency (DCA) may be used by a creditor (a bank, a utility company, a phone company) to attempt to find a solution. There may also be cases where a debt is sold by the creditor to anotherOUR MEMBERS
Our members. We have over 300 member companies based in the UK and internationally. Our members are active in the debt collection and debt purchase industry and they range from large multinationals to small local businesses. You can find out more about individual member companies in the CSA Member Directory via the links below.CSA APPRENTICESHIPS
CSA Apprenticeships – boosting your credit, collections, compliance, counter fraud, and debt advice capability. Credit Services Association (CSA) is the only UK trade body for the collections and debt purchase industry with more than 250 member companies, employing approximately11,000 people.
GUIDANCE FOR THE GENERAL PUBLIC Guidance for the general public. We understand that debt and personal finance is a very emotive subject and receiving any form of communication from a debt collection agency or a debt purchase company can be stressful. The purpose of this section of the website is to help explain the debt collection process and help you to understandyour
NEWS & BLOGS
12 November 2018. Blog: Talk Money Week 2018: Breaking the debt taboo is a long-term challenge ». Colleen Peel is Head of Marketing at the Credit Services Association, the UK trade body which represents over 300-member c 06 September 2018. LEVEL 4 REGULATORY COMPLIANCE OFFICER Level 4 Regulatory Compliance Officer Apprenticeship. Duration: 16 months (14 months learning delivery, plus 2 months for End Point Assessment). Qualification: Level 4 Apprenticeship – Foundation degree equivalent, suitable for those with Level 2/GCSE Maths and English (however these qualifications can be delivered alongside theNEWS & BLOGS
News & blogs. Filter news by category: All News Items Press releases General news Blogs & case studies Compliance Roundups. RSS. Read the latest news, press releases, blogs from the CSA below. An archive of the CSA weekly Compliance Roundup updates (members only) can be viewed here. Filter news categories via the pull-down menu above. CREDIT SERVICES ASSOCIATION LTD Firstly, search “Company/Employer”. If the name of the company does not appear search again using “Trading Style”. If the company does not appear under any of those searches it is unlikely that the company is a CSA Member. Alternatively, select "Continue" below to view a full list of CSA members. You can also find useful information UK CREDIT & COLLECTIONS CONFERENCE The UK Credit & Collections Conference (UKCCC) is the CSA’s annual flagship event open to both members and non-members. Attracting credit and collection professionals, the event features an exhibition showcasing industry suppliers’ cutting-edge product offerings, a plenary session with panel debates and keynote presentations from high-profile speakers. COLLECTOR ACCREDITATION INITIATIVE (CAI) Collector Accreditation Initiative – setting the benchmark for collections compliance. Credit Services Association (CSA), the UK trade body for the collections and debt purchase sector, developed the Collector Accreditation Initiative (CAI) online test as an affordable way to assess debt collectors’ knowledge and scope of understanding of compliance, enabling firms to mitigate regulatory CREDIT SERVICES ASSOCIATION LTD Credit Services Association Ltd. Forgot your Username or Password? Please type your username or email address below and click "Reset Password." You must provide the email address or username associated with your member profile. Once submitted, an email will be sent to the email address on file and will include a link back to the site toreset
CREDIT SERVICES ASSOCIATION LTD Credit Services Association. We are the UK trade association for the debt collection and debt purchase industry. If you are involved in or affected by debt collection, we are here to help. The CSA Code of Practice is the benchmark for industry best practice, assuring quality and professionalism in the services our members provide. OUR CODES AND STANDARDS CSA Code of Practice. CSA members are expected to adhere to our Code of Practice, which guarantees that the very highest industry standards are upheld.. The CSA Code of Practice is the benchmark for industry best practice, assuring quality and professionalism in the servicesMembers provide.
VIDEOS - CSA-UK.COM
The Credit Services Association has launched a video to promote Five Steps that people can take if they’ve fallen into debt. Building on its previous #heretohelp campaign, the video explains the importance of engaging with the banks or lender a customer owes money to. YouTube. Credit Services Association (CSA) ABOUT THE CREDIT SERVICES ASSOCIATION About the Credit Services Association. The Credit Services Association (CSA) is the only National Trade Association in the UK for organisations active in the debt collection and debt purchase industry. The Association, which has a history dating back to 1906, has over 250 member companies which represent 90% of the industry, andemploy 11,000
CREDIT SERVICES ASSOCIATION LTD Credit Services Association. We are the UK trade association for the debt collection and debt purchase industry. If you are involved in or affected by debt collection, we are here to help. The CSA Code of Practice is the benchmark for industry best practice, assuring quality and professionalism in the services our members provide. OUR CODES AND STANDARDS CSA Code of Practice. CSA members are expected to adhere to our Code of Practice, which guarantees that the very highest industry standards are upheld.. The CSA Code of Practice is the benchmark for industry best practice, assuring quality and professionalism in the servicesMembers provide.
VIDEOS - CSA-UK.COM
The Credit Services Association has launched a video to promote Five Steps that people can take if they’ve fallen into debt. Building on its previous #heretohelp campaign, the video explains the importance of engaging with the banks or lender a customer owes money to. YouTube. Credit Services Association (CSA) ABOUT THE CREDIT SERVICES ASSOCIATION About the Credit Services Association. The Credit Services Association (CSA) is the only National Trade Association in the UK for organisations active in the debt collection and debt purchase industry. The Association, which has a history dating back to 1906, has over 250 member companies which represent 90% of the industry, andemploy 11,000
EVENTS & WEBINARS
Events & webinars. Covid-19 - Member Information. CSA events 2021. The CSA runs a number of events throughout the year for both members and non-members involved in the credit and collections industry. These events range from large annual events to more intimate meetings tailored for those operating within specific areas of the industry. COMPLAINTS AGAINST OUR MEMBERS If you believe that the member has acted in breach of our Code of Practice and the complaint meets the necessary criteria, please complete, sign and return the Complaint Form to our registered address. Alternatively, if you have the facilities, you can scan your signed complaints form and send it to us by email to complaints@csa-uk.com. CSA APPOINTS CHRIS LESLIE AS CHIEF EXECUTIVE CSA appoints Chris Leslie as Chief Executive. 16 July 2020. Credit Services Association (CSA), the voice of the UK debt collection and purchase industry, has appointed Chris Leslie as chief executive with effect from 1 August 2020. A former MP, Minister and Shadow Minister with proven knowledge of public policy, parliamentary affairs,financial
LEVEL 3 COMPLIANCE RISK OFFICER The Level 3 Apprenticeship in Compliance Risk Officer is ideal for any experienced or inexperienced compliance professional to forge a career in compliance and to ensure your firm has the talent it needs. Lasting 15 months the CSA use a blended approach to learning which includes: Attendance at workshops. E-learning. LEVEL 2 CREDIT CONTROLLER AND COLLECTOR APPRENTICESHIP Duration: 15 months (12 months for learning delivery plus 3 months for End Point Assessment). Qualification: Level 2 Apprenticeship (entry level, suitable for those with Level 2 Maths and English). Funding: We will work with you to maximise Apprenticeship Levy funds (which are available to both Levy paying and non-Levy paying organisations) and access any other support or incentives that are THE DEBT COLLECTION PROCESS The debt collection process - a simple guide. When an individual has an outstanding balance on such things as loans, store cards or bills, a debt collection agency (DCA) may be used by a creditor (a bank, a utility company, a phone company) to attempt to find a solution. There may also be cases where a debt is sold by the creditor to anotherOUR MEMBERS
Our members. We have over 300 member companies based in the UK and internationally. Our members are active in the debt collection and debt purchase industry and they range from large multinationals to small local businesses. You can find out more about individual member companies in the CSA Member Directory via the links below.CSA APPRENTICESHIPS
CSA Apprenticeships – boosting your credit, collections, compliance, counter fraud, and debt advice capability. Credit Services Association (CSA) is the only UK trade body for the collections and debt purchase industry with more than 250 member companies, employing approximately11,000 people.
GUIDANCE FOR THE GENERAL PUBLIC Guidance for the general public. We understand that debt and personal finance is a very emotive subject and receiving any form of communication from a debt collection agency or a debt purchase company can be stressful. The purpose of this section of the website is to help explain the debt collection process and help you to understandyour
NEWS & BLOGS
12 November 2018. Blog: Talk Money Week 2018: Breaking the debt taboo is a long-term challenge ». Colleen Peel is Head of Marketing at the Credit Services Association, the UK trade body which represents over 300-member c 06 September 2018. LEVEL 4 REGULATORY COMPLIANCE OFFICER Level 4 Regulatory Compliance Officer Apprenticeship. Duration: 16 months (14 months learning delivery, plus 2 months for End Point Assessment). Qualification: Level 4 Apprenticeship – Foundation degree equivalent, suitable for those with Level 2/GCSE Maths and English (however these qualifications can be delivered alongside theNEWS & BLOGS
News & blogs. Filter news by category: All News Items Press releases General news Blogs & case studies Compliance Roundups. RSS. Read the latest news, press releases, blogs from the CSA below. An archive of the CSA weekly Compliance Roundup updates (members only) can be viewed here. Filter news categories via the pull-down menu above. CREDIT SERVICES ASSOCIATION LTD Firstly, search “Company/Employer”. If the name of the company does not appear search again using “Trading Style”. If the company does not appear under any of those searches it is unlikely that the company is a CSA Member. Alternatively, select "Continue" below to view a full list of CSA members. You can also find useful information UK CREDIT & COLLECTIONS CONFERENCE The UK Credit & Collections Conference (UKCCC) is the CSA’s annual flagship event open to both members and non-members. Attracting credit and collection professionals, the event features an exhibition showcasing industry suppliers’ cutting-edge product offerings, a plenary session with panel debates and keynote presentations from high-profile speakers. COLLECTOR ACCREDITATION INITIATIVE (CAI) Collector Accreditation Initiative – setting the benchmark for collections compliance. Credit Services Association (CSA), the UK trade body for the collections and debt purchase sector, developed the Collector Accreditation Initiative (CAI) online test as an affordable way to assess debt collectors’ knowledge and scope of understanding of compliance, enabling firms to mitigate regulatory CREDIT SERVICES ASSOCIATION LTD Credit Services Association Ltd. Forgot your Username or Password? Please type your username or email address below and click "Reset Password." You must provide the email address or username associated with your member profile. Once submitted, an email will be sent to the email address on file and will include a link back to the site toreset
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COVID-19 – MEMBER INFORMATION Official information as well as some points that members may wish to consider in terms of operational matters regarding the COVID-19outbreak.
Covid-19 - Member InformationWELCOME TO THE
CREDIT SERVICES ASSOCIATION We are the UK trade association for the debt collection and debt purchase industry. If you are involved in or affected by debt collection, we are here to help. The CSA Code of Practice is the benchmark for industry best practice, assuring quality and professionalism in the services our members provide. We work closely with industry regulators to continually update our Code in line with the latest regulatory developments. View our Code of Practice Covid-19 - Member Information WOULD YOU LIKE TO JOIN OUR ASSOCIATION? CSA membership is a cost effective way to enhance your business credibility. Our Code of Practice is the benchmark for industry best practice and assures quality and professionalism in the services ourmembers provide.
Our team of experienced and trained staff have extensive knowledge of the industry, and through our continual lobbying work have created strong relationships with industry stakeholders including government and regulators in order to give members a voice at the highest levels.Learn more
Covid-19 - Member Information #HERETOHELP CAMPAIGN The CSA's #heretohelp campaign aims to give people in debt the confidence to engage with CSA members and speak about their money problems earlier than they are currently doing.Learn more
Covid-19 - Member InformationPrevious Next
Covid-19 - Member Information A BRIEF INTRODUCTION TO CSA The CSA is the trade association for debt collection and the debt purchase industry. A trade association is a not for profit organisation funded by its member companies who pay an annual fee to join. This fee is invested toward activities which represent the views and interests of members to key industry stakeholders such as Government and regulators, also referred to as lobbying. Learn more about campaign CSA's Three Primary RolesCSA MEMBERS
We represent over 300 members who are active in debt collection, debt purchase and other allied services. Our members are in contact with over six million households on a daily basis.TESTIMONIALS
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The CSA is committed to creating a sustainable future for the industry and its Code of Practice, which we adhere to, is the benchmark for industry best practice. It assures quality and professionalism in the services we provide. - Carol Ord, Head of Group Talent Development at Lowell As a member of the CSA I find the meetings very informative and a great opportunity to discuss concerns across the industry. Sharing experiences and situations often helps to get a perspective which only other members would see, thus enabling best practice sharing and clarity around understanding and interpretations of the regulatory rules. The CSA have played a crucial role in liaising with the regulatory bodies and assisting with understanding in a time where regulatory change is key. - drydensfairfax solicitors As Head of Compliance for the Zinc Group, I felt this was the correct time to further enhance my knowledge regarding compliance and risk. As well as learning and gaining a valued qualification, the course gave me an opportunity to meet and exchange experiences with other students, enabling me to expand my professional network with like-minded individuals who, like me, understood the value of learningand development.
- Susan Bain, Zinc Group (CSA Member and former Level 5 Diploma student) Previous NextMember Zone
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WOULD YOU LIKE TO BECOME A MEMBER OF THE CSA? Share our industry knowledge, ensure best practice, keep up to date with industry regulation and much more.__
ALREADY A MEMBER? LOG IN TO OUR MEMBER ZONE… 24/7 access to a library of resource containing exclusive content only available to CSA members. Manage and personalise your own unique dashboard which can update your communication preferences, alert you to specific upcoming relevant events, and be a part of the CSA membership community.__
HAVE YOU BEEN CONTACTED BY ONE OF OUR MEMBERS? You can seek help and guidance from us. All member company details are listed in our Member Directory which can be found in the Our Memberssection.
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WOULD YOU LIKE TO PROCURE THE SERVICES OF ONE OF OUR MEMBERS? Our members return nearly £3bn in collections to the UK economy per annum. All our members are listed in our Members Directory__
HAVE YOU EVER THOUGHT ABOUT A CAREER IN THE COLLECTIONS INDUSTRY? The CSA offers a range of apprenticeships and education programmes to suit your business needs.__
LOBBYING
Through continually monitoring and responding to government and regulatory consultations, and communicating with both on a regular basis, we aim to make legislation fair and less burdensome formembers.
Press releases more
* Debt Collection Trade Body urges organisations to come together in tackling debt crisisApr 3, 2020
The CSA, the UK trade body for debt collection and debt purchase, has issued a detailed response to the Government in light o... * Debt collection body calls for even greater levels of customerforbearance
Apr 1, 2020
The leading Association for the debt collection industry is urging its members to review all of their current activities and ... * CSA Ratifies Independent Chair and Vice Chair nominations, and Appoints Four Board DirectorsMar 20, 2020
The Credit Services Association, the trade association for the debt collection industry, has made a series of significant cha... * CSA confirms line-up for new 2020 Conference with focus on drivingcultural change
Jan 23, 2020
The final list of speakers and presentations for the Credit Services Association’s inaugural People Development Conference ne...View RSS feed
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Blogs more
News & blogs
Read the latest news, press releases, blogs from the CSA below. Covid-19 - Member Information An archive of the CSA weekly Compliance Roundup updates (members only) can be viewed here . Filter news categories via the pull-down menu above.* Senior moments
Feb 21, 2020
Claire Aynsley is Head of Regulatory Compliance & Standards at theCSA. ...
* People Development – a key contributor to an organisation’sperformance
Feb 14, 2020
Fiona Macaskill is Head of Learning & Development at the Credit Services Association. ... * Getting set for New Conference & Graduation CeremonyFeb 4, 2020
Fiona Macaskill is Head of Learning & Development at the Credit Services Association. ... * Cybersecurity - staying one step aheadSep 10, 2019
Maxim Dobrov heads up cybersecurity as Senior Development Underwriter (Professions and Speciality Commercial) at specialistinsur...
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This series of CSA webinars offer members the opportunity to explore the products and services of our Supplier Members. Supplier Members will each present a free 30-minute webinar to talk about their products and the benefits they could potentially bring to CSA memberbusinesses.
This series of CSA webinars offer members the opportunity to explore the products and services of our Supplier Members. Supplier Members will each present a free 30-minute webinar to talk about their products and the benefits they could potentially bring to CSA memberbusinesses.
30/04/2020
CSA Supplier webinar: How cloud tech can help facilitate homeworking(Hostcomm)07/05/2020
CSA Supplier webinar: Creating engaging customer communications(Adare)
12/05/2020
Level 4 Regulatory Compliance Officer – London13/05/2020
Level 3 Compliance & Risk Officer – Leeds * Terms & Conditions* Privacy Statement
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* CSA Supplier Payment Guide * Safeguarding and Prevent Duty Policy __Credit Services Association, 2 Esh Plaza, Sir Bobby Robson Way, Great Park, Newcastle upon Tyne,NE13 9BA Map
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__E: info@csa-uk.com __CREDIT SERVICES ASSOCIATION LIMITED Registered in England and Wales No. 00089614 __CSA (SERVICES) LTD Registered in England and Wales No. 05055685REGISTERED ADDRESS:
2 Esh Plaza, Sir Bobby Robson Way, Great Park, Newcastle upon Tyne,NE13 9BA
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