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GEMINI TRACKER
Gemini is an agile project tracker with issue tracking and help desk ticketing going beyond project management software. Download a freetrial today!
DOWNLOADS | COUNTERSOFT Countersoft Gemini downloads. Centralize Know-how & Intel. Focus the right minds with the right intel on the right subject so you can achieve the impossible. VIDEOS | COUNTERSOFT Introduction videos of Gemini. Centralize Know-how & Intel. Focus the right minds with the right intel on the right subject so you can achieve the impossible. RENEWAL | COUNTERSOFT Centralize Know-how & Intel. Focus the right minds with the right intel on the right subject so you can achieve the impossible. Take ThePain From Mundane
EMAIL TO TICKET CONVERSION In the creation of a ticket from an email, Gemini will let you: Specify a target project and ticket type for each mailbox. Default values in fields for newly created items. Decide if you want a new email source to automatically be created as a new user. Create user-defined Rules and Actions to set field values using logic and/ortrigger emails.
TICKETING & SERVICE DESK GUIDE Exercise: log into Gemini (if you don't have a Gemini instance then you can take a free hosted trial), navigate to the Project Templates (you must be a Gemini Administrator to do this) by selecting Customize -> Templates (it is the default starting point of the Customize section). In the drop-down list of sample Templates select the HelpDesk Template.
OAUTH SETUP FOR MICOSOFT SERVICES OAuth Setup for Microsoft Services. Note This feature is not available in versions of Gemini prior to 7.1.0. Configuring OAuth is a two-step process. First you configure Microsoft Services to know about Gemini. Then you configure Gemini to use these services. LICENSING - GEMINI DOCUMENTATION If for any reason your XML fails to add, please contact Sales@Countersoft.com and they will make sure your license gets to you unadulterated. To add a license, copy the XML license you receive, navigate to the license tab under System, click on Add, paste the license code into the text area and Save. If you require multiple licenses, please addSETTING UP SPRINTS
Setting Up Sprints. Sprints (or Versions) represent time-boxed work to be done. Once the sprint is complete, working code is expected to be delivered. The objective is to define Sprints that contain the work to be completed. Work that needs to be completedMETA DATA ENDPOINT
Type Endpoint Get. This method returns a Type. Get /api/type/{typeid}. The URL must have the Type Id. It returns an IssueTypeDto. Microsoft.NET example: IssueTypeDto type = serviceManager.Meta.GetIssueType(55);GEMINI TRACKER
Gemini is an agile project tracker with issue tracking and help desk ticketing going beyond project management software. Download a freetrial today!
DOWNLOADS | COUNTERSOFT Countersoft Gemini downloads. Centralize Know-how & Intel. Focus the right minds with the right intel on the right subject so you can achieve the impossible. VIDEOS | COUNTERSOFT Introduction videos of Gemini. Centralize Know-how & Intel. Focus the right minds with the right intel on the right subject so you can achieve the impossible. RENEWAL | COUNTERSOFT Centralize Know-how & Intel. Focus the right minds with the right intel on the right subject so you can achieve the impossible. Take ThePain From Mundane
EMAIL TO TICKET CONVERSION In the creation of a ticket from an email, Gemini will let you: Specify a target project and ticket type for each mailbox. Default values in fields for newly created items. Decide if you want a new email source to automatically be created as a new user. Create user-defined Rules and Actions to set field values using logic and/ortrigger emails.
TICKETING & SERVICE DESK GUIDE Exercise: log into Gemini (if you don't have a Gemini instance then you can take a free hosted trial), navigate to the Project Templates (you must be a Gemini Administrator to do this) by selecting Customize -> Templates (it is the default starting point of the Customize section). In the drop-down list of sample Templates select the HelpDesk Template.
OAUTH SETUP FOR MICOSOFT SERVICES OAuth Setup for Microsoft Services. Note This feature is not available in versions of Gemini prior to 7.1.0. Configuring OAuth is a two-step process. First you configure Microsoft Services to know about Gemini. Then you configure Gemini to use these services. LICENSING - GEMINI DOCUMENTATION If for any reason your XML fails to add, please contact Sales@Countersoft.com and they will make sure your license gets to you unadulterated. To add a license, copy the XML license you receive, navigate to the license tab under System, click on Add, paste the license code into the text area and Save. If you require multiple licenses, please addSETTING UP SPRINTS
Setting Up Sprints. Sprints (or Versions) represent time-boxed work to be done. Once the sprint is complete, working code is expected to be delivered. The objective is to define Sprints that contain the work to be completed. Work that needs to be completedMETA DATA ENDPOINT
Type Endpoint Get. This method returns a Type. Get /api/type/{typeid}. The URL must have the Type Id. It returns an IssueTypeDto. Microsoft.NET example: IssueTypeDto type = serviceManager.Meta.GetIssueType(55); VIDEOS | COUNTERSOFT Introduction videos of Gemini. Centralize Know-how & Intel. Focus the right minds with the right intel on the right subject so you can achieve the impossible.ON-PREMISE EDITION
On-Premise Edition. Gemini On-Premise provides a solution to any number of scenarios you have. With our unique project templates Gemini can adapt the user interface and speak your project's language. The workspace feature allows you to focus on the data that really matters.CLOUD EDITION
Cloud Edition. Gemini cloud is the best way of having your help desk operation integrated with the rest of the business quickly. We take care of all the installation and upgrades and you just configure Gemini to suit your needs. Rapid Setup. Get started instantly. 6.8.1 NEWS | COUNTERSOFT Gemini 6.8.1 news, SLA enhancements, ADFS on Azure support, Language management, Exchange and Office 2016 support and bug fixes LICENSING - GEMINI DOCUMENTATION If for any reason your XML fails to add, please contact Sales@Countersoft.com and they will make sure your license gets to you unadulterated. To add a license, copy the XML license you receive, navigate to the license tab under System, click on Add, paste the license code into the text area and Save. If you require multiple licenses, please addSECURITY OPTIONS
Click on " Create new Client ID " and fill in the details. Replace "localhost" and "localhost/gemini" with your Gemini URL and click on " Create Client ID ". You should now see your Client ID and Client Secret. Copy the Client ID and Client Secret from Google Developers Console. Enable Google Authentication from Customize -> People ->Options
CRAFTING AN ISO9001 QUALITY POLICY STATEMENT At the heart of the ISO9001 quality management system sits the quality policy statement. The aim of the quality policy is to set out, in concise terms, the way in which the company will ensure the quality of its deliverable – whether that’s a product or a service – and to set out the company’s commitment to ongoing improvement of the effectiveness of the QMS. STATUS - GEMINI DOCUMENTATION To Add a new Status value, click on the Add button. You will be prompted to provide: Label: the descriptive label that will be shown against your Status. Comment: any comment you might wish to add about the meaning of the status. Icon: icon to visually represent the Status (Gemini ships with dozens of icons, or you can create your own) ColorALERT TEMPLATES
When something in the scope of an AppNav card changes (AppNav Card Alerts) To automatically acknowledge an email-to-ticket (Acknowledge Email - Breeze only) To reply from Gemini to an email-to-ticket initiator (Email Reply - Breeze only) Generic - not used by the Gemini alerts engine. For each action, there is an Email Template that youcan use
CAN'T OPEN ITEM FROM THE PLANNER VIEW I have a straneg issue; I can't seem to open an item from the planner view (the little arrow that appears when hoovering the issue). As soon I switch the the stories view, the problem is solved and I can clickit.
GEMINI TRACKER
Gemini is an agile project tracker with issue tracking and help desk ticketing going beyond project management software. Download a freetrial today!
DOWNLOADS | COUNTERSOFT Countersoft Gemini downloads. Centralize Know-how & Intel. Focus the right minds with the right intel on the right subject so you can achieve the impossible. EMAIL TO TICKET CONVERSION In the creation of a ticket from an email, Gemini will let you: Specify a target project and ticket type for each mailbox. Default values in fields for newly created items. Decide if you want a new email source to automatically be created as a new user. Create user-defined Rules and Actions to set field values using logic and/ortrigger emails.
SECURITY OPTIONS
OAUTH SETUP FOR MICOSOFT SERVICES OAuth Setup for Microsoft Services. Note This feature is not available in versions of Gemini prior to 7.1.0. Configuring OAuth is a two-step process. First you configure Microsoft Services to know about Gemini. Then you configure Gemini to use these services.INSTALLATION FAQ
Right click on the website or application in IIS and select Properties. Using the Virtual Directory tab (Home Directory for some versions of IIS) click on the configuration button at the bottom of the menu. From the Mappings tab, select the .aspx extension and click'edit'. Copy
LICENSING - GEMINI DOCUMENTATION If for any reason your XML fails to add, please contact Sales@Countersoft.com and they will make sure your license gets to you unadulterated. To add a license, copy the XML license you receive, navigate to the license tab under System, click on Add, paste the license code into the text area and Save. If you require multiple licenses, please add USING MICROSOFT TFS PICKER Using Microsoft TFS Picker. The Gemini connector for Microsoft TFS allows users to associate TFS Work Items with items in Gemini. Installing. The TFS Picker app for Gemini isMOVING ITEMS
Moving Items. You can move an item from one project to another. View an item and then click on the move button. You will then be prompted to select your new project and set field values. LOTS OF "302 REDIRECT" IN FIDDLER WHEN STARTING DESKTOP Which version of IIS are you running? I am not a Gemini admin on our system, just a user. Does the "Server: Microsoft-IIS/7.5" header on the HTTP response quoted above not give you that?GEMINI TRACKER
Gemini is an agile project tracker with issue tracking and help desk ticketing going beyond project management software. Download a freetrial today!
DOWNLOADS | COUNTERSOFT Countersoft Gemini downloads. Centralize Know-how & Intel. Focus the right minds with the right intel on the right subject so you can achieve the impossible. EMAIL TO TICKET CONVERSION In the creation of a ticket from an email, Gemini will let you: Specify a target project and ticket type for each mailbox. Default values in fields for newly created items. Decide if you want a new email source to automatically be created as a new user. Create user-defined Rules and Actions to set field values using logic and/ortrigger emails.
SECURITY OPTIONS
OAUTH SETUP FOR MICOSOFT SERVICES OAuth Setup for Microsoft Services. Note This feature is not available in versions of Gemini prior to 7.1.0. Configuring OAuth is a two-step process. First you configure Microsoft Services to know about Gemini. Then you configure Gemini to use these services.INSTALLATION FAQ
Right click on the website or application in IIS and select Properties. Using the Virtual Directory tab (Home Directory for some versions of IIS) click on the configuration button at the bottom of the menu. From the Mappings tab, select the .aspx extension and click'edit'. Copy
LICENSING - GEMINI DOCUMENTATION If for any reason your XML fails to add, please contact Sales@Countersoft.com and they will make sure your license gets to you unadulterated. To add a license, copy the XML license you receive, navigate to the license tab under System, click on Add, paste the license code into the text area and Save. If you require multiple licenses, please add USING MICROSOFT TFS PICKER Using Microsoft TFS Picker. The Gemini connector for Microsoft TFS allows users to associate TFS Work Items with items in Gemini. Installing. The TFS Picker app for Gemini isMOVING ITEMS
Moving Items. You can move an item from one project to another. View an item and then click on the move button. You will then be prompted to select your new project and set field values. LOTS OF "302 REDIRECT" IN FIDDLER WHEN STARTING DESKTOP Which version of IIS are you running? I am not a Gemini admin on our system, just a user. Does the "Server: Microsoft-IIS/7.5" header on the HTTP response quoted above not give you that? LICENSING - GEMINI DOCUMENTATION If for any reason your XML fails to add, please contact Sales@Countersoft.com and they will make sure your license gets to you unadulterated. To add a license, copy the XML license you receive, navigate to the license tab under System, click on Add, paste the license code into the text area and Save. If you require multiple licenses, please addCREATING ITEMS
Creating Items. Depending on your permissions, you can create new items in different ways. The first and most obvious method is to click on the plus sign located top right of every screen. You will be presented with a data entry form that requires completion. Selecting the Project or the Type can dynamically change the fields you arerequired
PRE-REQUISITES
Minimum System Requirements. Quad Core CPU 2.0Ghz (or equivalent) 4GB RAM minimum. 10GB HDD of FREE space at 15,000 RPM. Windows 2008 R2 OS or above. SQL Server 2008 R2 or above. SQL Express editions are not recommended for production, though Gemini will work with them. .Net Framework For Gemini 6.8.1 and above .Net 4.5.2 or above is required. GIT - GEMINI DOCUMENTATION Git. Download the Git connector.. Note Git CodeReview has been tested and confirmed to work with bonobogitserver.. Installation. Ensure that you have Python 2.x installed.. Edit the "GeminiGitHook.py" script and change the following variables as required: username, apikey, geminiurl, gitpath, gitrepository CRAFTING AN ISO9001 QUALITY POLICY STATEMENT At the heart of the ISO9001 quality management system sits the quality policy statement. The aim of the quality policy is to set out, in concise terms, the way in which the company will ensure the quality of its deliverable – whether that’s a product or a service – and to set out the company’s commitment to ongoing improvement of the effectiveness of the QMS. ISO9001 AND THE CHALLENGES OF THE APPRAISAL PROCESS Problem number 1 – Getting them to happen in first place. This issue seems to be particularly prevalent in companies where the performance appraisal is not directly linked to any kind of subsequent salary review/bonus scheme and therefore no drop dead deadline. STATUS - GEMINI DOCUMENTATION To Add a new Status value, click on the Add button. You will be prompted to provide: Label: the descriptive label that will be shown against your Status. Comment: any comment you might wish to add about the meaning of the status. Icon: icon to visually represent the Status (Gemini ships with dozens of icons, or you can create your own) ColorGEMINI LOGIN
Help Desk / IT Support; All your projects in ONE place; All team members are welcome; Software Development (Agile, Scrum or None) General Project ManagementALERT TEMPLATES
When something in the scope of an AppNav card changes (AppNav Card Alerts) To automatically acknowledge an email-to-ticket (Acknowledge Email - Breeze only) To reply from Gemini to an email-to-ticket initiator (Email Reply - Breeze only) Generic - not used by the Gemini alerts engine. For each action, there is an Email Template that youcan use
LOTS OF "302 REDIRECT" IN FIDDLER WHEN STARTING DESKTOP Which version of IIS are you running? I am not a Gemini admin on our system, just a user. Does the "Server: Microsoft-IIS/7.5" header on the HTTP response quoted above not give you that?GEMINI TRACKER
Gemini is an agile project tracker with issue tracking and help desk ticketing going beyond project management software. Download a freetrial today!
DOWNLOADS | COUNTERSOFTGEMINI APP DOWNLOADGEMINI APP PCGEMINI APP REVIEWSGEMINI EXCHANGE APPGEMINI II APP Countersoft Gemini downloads. Centralize Know-how & Intel. Focus the right minds with the right intel on the right subject so you can achieve the impossible.GEMINI GUIDE
Scale up and run Gemini in a cluster to make sure that the web app is always available. Download. Gemini allows you to execute your own code when an operation such as create, edit, update or delete happens. Download. Gemini allows you to extend its API by adding your own RESTful API endpoints to achieve your goals. Download. EMAIL TO TICKET CONVERSION In the creation of a ticket from an email, Gemini will let you: Specify a target project and ticket type for each mailbox. Default values in fields for newly created items. Decide if you want a new email source to automatically be created as a new user. Create user-defined Rules and Actions to set field values using logic and/ortrigger emails.
GIT - GEMINI DOCUMENTATION Git. Download the Git connector.. Note Git CodeReview has been tested and confirmed to work with bonobogitserver.. Installation. Ensure that you have Python 2.x installed.. Edit the "GeminiGitHook.py" script and change the following variables as required: username, apikey, geminiurl, gitpath, gitrepository OAUTH SETUP FOR MICOSOFT SERVICES OAuth Setup for Microsoft Services. Note This feature is not available in versions of Gemini prior to 7.1.0. Configuring OAuth is a two-step process. First you configure Microsoft Services to know about Gemini. Then you configure Gemini to use these services.SETTING UP SPRINTS
Setting Up Sprints. Sprints (or Versions) represent time-boxed work to be done. Once the sprint is complete, working code is expected to be delivered. The objective is to define Sprints that contain the work to be completed. Work that needs to be completedMETA DATA ENDPOINT
Type Endpoint Get. This method returns a Type. Get /api/type/{typeid}. The URL must have the Type Id. It returns an IssueTypeDto. Microsoft.NET example: IssueTypeDto type = serviceManager.Meta.GetIssueType(55);ALERT TEMPLATES
MAILBEE.NET
Providing Joined Up Support for Q & A, Knowledge Base, Documentation, Videos and TicketingGEMINI TRACKER
Gemini is an agile project tracker with issue tracking and help desk ticketing going beyond project management software. Download a freetrial today!
DOWNLOADS | COUNTERSOFTGEMINI APP DOWNLOADGEMINI APP PCGEMINI APP REVIEWSGEMINI EXCHANGE APPGEMINI II APP Countersoft Gemini downloads. Centralize Know-how & Intel. Focus the right minds with the right intel on the right subject so you can achieve the impossible.GEMINI GUIDE
Scale up and run Gemini in a cluster to make sure that the web app is always available. Download. Gemini allows you to execute your own code when an operation such as create, edit, update or delete happens. Download. Gemini allows you to extend its API by adding your own RESTful API endpoints to achieve your goals. Download. EMAIL TO TICKET CONVERSION In the creation of a ticket from an email, Gemini will let you: Specify a target project and ticket type for each mailbox. Default values in fields for newly created items. Decide if you want a new email source to automatically be created as a new user. Create user-defined Rules and Actions to set field values using logic and/ortrigger emails.
GIT - GEMINI DOCUMENTATION Git. Download the Git connector.. Note Git CodeReview has been tested and confirmed to work with bonobogitserver.. Installation. Ensure that you have Python 2.x installed.. Edit the "GeminiGitHook.py" script and change the following variables as required: username, apikey, geminiurl, gitpath, gitrepository OAUTH SETUP FOR MICOSOFT SERVICES OAuth Setup for Microsoft Services. Note This feature is not available in versions of Gemini prior to 7.1.0. Configuring OAuth is a two-step process. First you configure Microsoft Services to know about Gemini. Then you configure Gemini to use these services.SETTING UP SPRINTS
Setting Up Sprints. Sprints (or Versions) represent time-boxed work to be done. Once the sprint is complete, working code is expected to be delivered. The objective is to define Sprints that contain the work to be completed. Work that needs to be completedMETA DATA ENDPOINT
Type Endpoint Get. This method returns a Type. Get /api/type/{typeid}. The URL must have the Type Id. It returns an IssueTypeDto. Microsoft.NET example: IssueTypeDto type = serviceManager.Meta.GetIssueType(55);ALERT TEMPLATES
MAILBEE.NET
Providing Joined Up Support for Q & A, Knowledge Base, Documentation, Videos and Ticketing TICKETING & SERVICE DESK GUIDE Exercise: log into Gemini (if you don't have a Gemini instance then you can take a free hosted trial), navigate to the Project Templates (you must be a Gemini Administrator to do this) by selecting Customize -> Templates (it is the default starting point of the Customize section). In the drop-down list of sample Templates select the HelpDesk Template.
SECURITY OPTIONS
Click on " Create new Client ID " and fill in the details. Replace "localhost" and "localhost/gemini" with your Gemini URL and click on " Create Client ID ". You should now see your Client ID and Client Secret. Copy the Client ID and Client Secret from Google Developers Console. Enable Google Authentication from Customize -> People ->Options
PRE-REQUISITES
Minimum System Requirements. Quad Core CPU 2.0Ghz (or equivalent) 4GB RAM minimum. 10GB HDD of FREE space at 15,000 RPM. Windows 2008 R2 OS or above. SQL Server 2008 R2 or above. SQL Express editions are not recommended for production, though Gemini will work with them. .Net Framework For Gemini 6.8.1 and above .Net 4.5.2 or above is required.GEMINI LOGIN
Help Desk / IT Support; All your projects in ONE place; All team members are welcome; Software Development (Agile, Scrum or None) General Project ManagementCREATING ITEMS
Creating Items. Depending on your permissions, you can create new items in different ways. The first and most obvious method is to click on the plus sign located top right of every screen. You will be presented with a data entry form that requires completion. Selecting the Project or the Type can dynamically change the fields you arerequired
CRAFTING AN ISO9001 QUALITY POLICY STATEMENT At the heart of the ISO9001 quality management system sits the quality policy statement. The aim of the quality policy is to set out, in concise terms, the way in which the company will ensure the quality of its deliverable – whether that’s a product or a service – and to set out the company’s commitment to ongoing improvement of the effectiveness of the QMS. USING MICROSOFT TFS PICKER Using Microsoft TFS Picker. The Gemini connector for Microsoft TFS allows users to associate TFS Work Items with items in Gemini. Installing. The TFS Picker app for Gemini is SMTP SETUP ISSUES (YEP, ANOTHER THREAD) 0. Do this: 1. Switch to Gemini Scheduler. 2. Create an issue - note issue ID. 3. Confirm that a row exists for the new alert (issue created) in the following SQL table: issuealerts. You should a row for every issue alert being generated.MAILBEE.NET
Providing Joined Up Support for Q & A, Knowledge Base, Documentation, Videos and Ticketing LOTS OF "302 REDIRECT" IN FIDDLER WHEN STARTING DESKTOP Which version of IIS are you running? I am not a Gemini admin on our system, just a user. Does the "Server: Microsoft-IIS/7.5" header on the HTTP response quoted above not give you that?* Solutions
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