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COA LOGIN
512-494-9400 TDD: 512-477-3663. Outside Austin call toll-free:888-340-6465
QUICK PAYMENT
Quick Payment. Make a payment anytime and enjoy immediate payment posting when you make a Quick Payment by phone or online. A convenience fee is assessed for each Quick Payment up to $1,000.00: $2.39 for residential and $3.95 for commercial accounts. Call toll-free 1-833-375-4919 to make utility payments by phone. PAYMENT - CITY OF AUSTIN UTILITIES Payment Arrangement. A payment arrangement allows City of Austin utility customers the opportunity to pay off a past-due bill balance to keep their utility accounts in good standing. With a payment arrangement, the past-due amount is spread out over monthly installments. Learn More. BILLING - CITY OF AUSTIN UTILITIES Billing Overview. Your bill includes charges for your City of Austin utility services. Depending on where you live, it can include charges for drainage, electricity, solid waste, street service, wastewater,and
MANAGE YOUR UTILITY ACCOUNT Request Past Account Records. If you are (or have been) a City of Austin utility customer, you can request your past account information, including usage, billing history, and other records. If you need the most recent 12 months of records, please call Customer Care at 512-494-9400. If you need information older than 12 months,you must follow
RESIDENTIAL FEES & DEPOSITS Fax the letter to 512-505-4035 or email it to Customer Care. The landlord letter of reference form must show: You were the tenant responsible for the monthly rental amount. The lease term was for the preceding 12 months. No late payments within the 12 preceding months. No returned payments within the 12 preceding months. CUSTOMER ASSISTANCE PROGRAMS (CAP) OVERVIEW Customer Assistance Program (CAP) Utility Bill Discounts on electric charges are increased from 10% to 15%. Customers with household incomes at or below 200% of the Federal Poverty Level may receive the CAP discount. The Financial Support Plus 1 fund has receivedadditional funding.
YOUR BILL CHARGES EXPLAINED The first page of your bill contains a summary of all utility charges. Depending on where you live, you may see charges for Electric, Water, Wastewater, Clean Community Service, Solid Waste Services, and Street and Drainage Services. The Summary of Service contains: Account Number — Your 10-digit account number. RELEASE OF CUSTOMER INFORMATION AUTHORIZATION FORM Revision Date January 1, 2017 V 3.0 Please FAX completed form to: Austin Energy at (512) 505-4020 If you have questions please call(512) 494-9400
CITY OF AUSTIN UTILITIESQUICK PAY BY CREDIT CARDOCC UNAUTH HOMEREGISTERCONTACT USHELPFORGOT PASSWORD Utility Bill Relief. Austin City Council approved a number of bill relief measures for customers who experience financial difficulty as a result of Winter Storm Uri or COVID-19. See all approved bill relief measures. Get the FAQs about Water Bill relief. Apply for help with utility bill payments.COA LOGIN
512-494-9400 TDD: 512-477-3663. Outside Austin call toll-free:888-340-6465
QUICK PAYMENT
Quick Payment. Make a payment anytime and enjoy immediate payment posting when you make a Quick Payment by phone or online. A convenience fee is assessed for each Quick Payment up to $1,000.00: $2.39 for residential and $3.95 for commercial accounts. Call toll-free 1-833-375-4919 to make utility payments by phone. PAYMENT - CITY OF AUSTIN UTILITIES Payment Arrangement. A payment arrangement allows City of Austin utility customers the opportunity to pay off a past-due bill balance to keep their utility accounts in good standing. With a payment arrangement, the past-due amount is spread out over monthly installments. Learn More. BILLING - CITY OF AUSTIN UTILITIES Billing Overview. Your bill includes charges for your City of Austin utility services. Depending on where you live, it can include charges for drainage, electricity, solid waste, street service, wastewater,and
MANAGE YOUR UTILITY ACCOUNT Request Past Account Records. If you are (or have been) a City of Austin utility customer, you can request your past account information, including usage, billing history, and other records. If you need the most recent 12 months of records, please call Customer Care at 512-494-9400. If you need information older than 12 months,you must follow
RESIDENTIAL FEES & DEPOSITS Fax the letter to 512-505-4035 or email it to Customer Care. The landlord letter of reference form must show: You were the tenant responsible for the monthly rental amount. The lease term was for the preceding 12 months. No late payments within the 12 preceding months. No returned payments within the 12 preceding months. CUSTOMER ASSISTANCE PROGRAMS (CAP) OVERVIEW Customer Assistance Program (CAP) Utility Bill Discounts on electric charges are increased from 10% to 15%. Customers with household incomes at or below 200% of the Federal Poverty Level may receive the CAP discount. The Financial Support Plus 1 fund has receivedadditional funding.
YOUR BILL CHARGES EXPLAINED The first page of your bill contains a summary of all utility charges. Depending on where you live, you may see charges for Electric, Water, Wastewater, Clean Community Service, Solid Waste Services, and Street and Drainage Services. The Summary of Service contains: Account Number — Your 10-digit account number. RELEASE OF CUSTOMER INFORMATION AUTHORIZATION FORM Revision Date January 1, 2017 V 3.0 Please FAX completed form to: Austin Energy at (512) 505-4020 If you have questions please call(512) 494-9400
MANAGE YOUR UTILITY ACCOUNT Request Past Account Records. If you are (or have been) a City of Austin utility customer, you can request your past account information, including usage, billing history, and other records. If you need the most recent 12 months of records, please call Customer Care at 512-494-9400. If you need information older than 12 months,you must follow
PAYMENT OVERVIEW
Your payment must be received on or before the due date on the bill. A good payment record is required in order for you to get your deposit back. Payments received after the due date will incur a 5% penalty. The penalty will be calculated using the water, wastewater, and electric portions of the current bill. Penalties for residentialcustomers
COA UTILITIES
512-494-9400 TDD: 512-477-3663. Outside Austin call toll-free:888-340-6465
BILLING OVERVIEW
If you receive electric service from Austin Energy, your bill will include tiered charges for your electric usage. It also will include other line items, such as customer charge, power supply adjustment, and regulatory, community benefit, and energy efficiency charges. If you receive other utility services from the City of Austin, your bill AUTOPAY - CITY OF AUSTIN UTILITIES Step 1: Have your utility account, bank account, and bank routing numbers available. Step 2: Start or stop Autopay using one of the following options: Online — Log in to City of Austin Online Customer Care. By Phone — Call Customer Care at 512-494-9400 to speak with a representative. By Mail or Fax — Fax or mail completed forms tostart
RESIDENTIAL FEES & DEPOSITS Fax the letter to 512-505-4035 or email it to Customer Care. The landlord letter of reference form must show: You were the tenant responsible for the monthly rental amount. The lease term was for the preceding 12 months. No late payments within the 12 preceding months. No returned payments within the 12 preceding months. START, STOP, & TRANSFER SERVICE Start, Stop, or Transfer Service. You can start, stop, or transfer utility service with the City of Austin on the phone, online, or in person: Call Customer Care at 512-494-9400 to speak with a representative. Register with Online Customer Care to request new UTILITY BILL DISCOUNTS All customers in need will be placed on payment arrangements. Customer Assistance Program (CAP) Utility Bill Discounts on electric charges are increased from 10% to 15%. Customers with household incomes at or below 200% of the Federal Poverty Level may receive the CAP discount. The Financial Support Plus 1 fund has received additional funding. SUPPORT - CITY OF AUSTIN UTILITIES City of Austin uses an independent, online tool to provide automated (machine) translations on our websites. As with any machine translation, context and accuracy cannot be guaranteed.BILL DISPUTES
Request an Administrative Review. The first step in disputing a bill is to request an administrative review from City of Austin Utilities Customer Care. This process starts after the customer calls 512-494-9400 or visits one of the City of Austin's Utility Customer Service Centers at: 8716 Research Blvd., Ste. 115. 2800 WebbervilleRoad, Ste. 110.
CITY OF AUSTIN UTILITIESQUICK PAY BY CREDIT CARDOCC UNAUTH HOMEREGISTERCONTACT USHELPFORGOT PASSWORD Utility Bill Relief. Austin City Council approved a number of bill relief measures for customers who experience financial difficulty as a result of Winter Storm Uri or COVID-19. See all approved bill relief measures. Get the FAQs about Water Bill relief. Apply for help with utility bill payments.COA LOGIN
512-494-9400 TDD: 512-477-3663. Outside Austin call toll-free:888-340-6465
QUICK PAYMENT
Quick Payment. Make a payment anytime and enjoy immediate payment posting when you make a Quick Payment by phone or online. A convenience fee is assessed for each Quick Payment up to $1,000.00: $2.39 for residential and $3.95 for commercial accounts. Call toll-free 1-833-375-4919 to make utility payments by phone. PAYMENT - CITY OF AUSTIN UTILITIES Payment Arrangement. A payment arrangement allows City of Austin utility customers the opportunity to pay off a past-due bill balance to keep their utility accounts in good standing. With a payment arrangement, the past-due amount is spread out over monthly installments. Learn More. BILLING - CITY OF AUSTIN UTILITIES Billing Overview. Your bill includes charges for your City of Austin utility services. Depending on where you live, it can include charges for drainage, electricity, solid waste, street service, wastewater,and
MANAGE YOUR UTILITY ACCOUNT Request Past Account Records. If you are (or have been) a City of Austin utility customer, you can request your past account information, including usage, billing history, and other records. If you need the most recent 12 months of records, please call Customer Care at 512-494-9400. If you need information older than 12 months,you must follow
RESIDENTIAL FEES & DEPOSITS Fax the letter to 512-505-4035 or email it to Customer Care. The landlord letter of reference form must show: You were the tenant responsible for the monthly rental amount. The lease term was for the preceding 12 months. No late payments within the 12 preceding months. No returned payments within the 12 preceding months. CUSTOMER ASSISTANCE PROGRAMS (CAP) OVERVIEW Customer Assistance Program (CAP) Utility Bill Discounts on electric charges are increased from 10% to 15%. Customers with household incomes at or below 200% of the Federal Poverty Level may receive the CAP discount. The Financial Support Plus 1 fund has receivedadditional funding.
YOUR BILL CHARGES EXPLAINED The first page of your bill contains a summary of all utility charges. Depending on where you live, you may see charges for Electric, Water, Wastewater, Clean Community Service, Solid Waste Services, and Street and Drainage Services. The Summary of Service contains: Account Number — Your 10-digit account number. RELEASE OF CUSTOMER INFORMATION AUTHORIZATION FORM Revision Date January 1, 2017 V 3.0 Please FAX completed form to: Austin Energy at (512) 505-4020 If you have questions please call(512) 494-9400
CITY OF AUSTIN UTILITIESQUICK PAY BY CREDIT CARDOCC UNAUTH HOMEREGISTERCONTACT USHELPFORGOT PASSWORD Utility Bill Relief. Austin City Council approved a number of bill relief measures for customers who experience financial difficulty as a result of Winter Storm Uri or COVID-19. See all approved bill relief measures. Get the FAQs about Water Bill relief. Apply for help with utility bill payments.COA LOGIN
512-494-9400 TDD: 512-477-3663. Outside Austin call toll-free:888-340-6465
QUICK PAYMENT
Quick Payment. Make a payment anytime and enjoy immediate payment posting when you make a Quick Payment by phone or online. A convenience fee is assessed for each Quick Payment up to $1,000.00: $2.39 for residential and $3.95 for commercial accounts. Call toll-free 1-833-375-4919 to make utility payments by phone. PAYMENT - CITY OF AUSTIN UTILITIES Payment Arrangement. A payment arrangement allows City of Austin utility customers the opportunity to pay off a past-due bill balance to keep their utility accounts in good standing. With a payment arrangement, the past-due amount is spread out over monthly installments. Learn More. BILLING - CITY OF AUSTIN UTILITIES Billing Overview. Your bill includes charges for your City of Austin utility services. Depending on where you live, it can include charges for drainage, electricity, solid waste, street service, wastewater,and
MANAGE YOUR UTILITY ACCOUNT Request Past Account Records. If you are (or have been) a City of Austin utility customer, you can request your past account information, including usage, billing history, and other records. If you need the most recent 12 months of records, please call Customer Care at 512-494-9400. If you need information older than 12 months,you must follow
RESIDENTIAL FEES & DEPOSITS Fax the letter to 512-505-4035 or email it to Customer Care. The landlord letter of reference form must show: You were the tenant responsible for the monthly rental amount. The lease term was for the preceding 12 months. No late payments within the 12 preceding months. No returned payments within the 12 preceding months. CUSTOMER ASSISTANCE PROGRAMS (CAP) OVERVIEW Customer Assistance Program (CAP) Utility Bill Discounts on electric charges are increased from 10% to 15%. Customers with household incomes at or below 200% of the Federal Poverty Level may receive the CAP discount. The Financial Support Plus 1 fund has receivedadditional funding.
YOUR BILL CHARGES EXPLAINED The first page of your bill contains a summary of all utility charges. Depending on where you live, you may see charges for Electric, Water, Wastewater, Clean Community Service, Solid Waste Services, and Street and Drainage Services. The Summary of Service contains: Account Number — Your 10-digit account number. RELEASE OF CUSTOMER INFORMATION AUTHORIZATION FORM Revision Date January 1, 2017 V 3.0 Please FAX completed form to: Austin Energy at (512) 505-4020 If you have questions please call(512) 494-9400
MANAGE YOUR UTILITY ACCOUNT Request Past Account Records. If you are (or have been) a City of Austin utility customer, you can request your past account information, including usage, billing history, and other records. If you need the most recent 12 months of records, please call Customer Care at 512-494-9400. If you need information older than 12 months,you must follow
PAYMENT OVERVIEW
Your payment must be received on or before the due date on the bill. A good payment record is required in order for you to get your deposit back. Payments received after the due date will incur a 5% penalty. The penalty will be calculated using the water, wastewater, and electric portions of the current bill. Penalties for residentialcustomers
COA UTILITIES
512-494-9400 TDD: 512-477-3663. Outside Austin call toll-free:888-340-6465
BILLING OVERVIEW
If you receive electric service from Austin Energy, your bill will include tiered charges for your electric usage. It also will include other line items, such as customer charge, power supply adjustment, and regulatory, community benefit, and energy efficiency charges. If you receive other utility services from the City of Austin, your bill AUTOPAY - CITY OF AUSTIN UTILITIES Step 1: Have your utility account, bank account, and bank routing numbers available. Step 2: Start or stop Autopay using one of the following options: Online — Log in to City of Austin Online Customer Care. By Phone — Call Customer Care at 512-494-9400 to speak with a representative. By Mail or Fax — Fax or mail completed forms tostart
RESIDENTIAL FEES & DEPOSITS Fax the letter to 512-505-4035 or email it to Customer Care. The landlord letter of reference form must show: You were the tenant responsible for the monthly rental amount. The lease term was for the preceding 12 months. No late payments within the 12 preceding months. No returned payments within the 12 preceding months. START, STOP, & TRANSFER SERVICE Start, Stop, or Transfer Service. You can start, stop, or transfer utility service with the City of Austin on the phone, online, or in person: Call Customer Care at 512-494-9400 to speak with a representative. Register with Online Customer Care to request new UTILITY BILL DISCOUNTS All customers in need will be placed on payment arrangements. Customer Assistance Program (CAP) Utility Bill Discounts on electric charges are increased from 10% to 15%. Customers with household incomes at or below 200% of the Federal Poverty Level may receive the CAP discount. The Financial Support Plus 1 fund has received additional funding. SUPPORT - CITY OF AUSTIN UTILITIES City of Austin uses an independent, online tool to provide automated (machine) translations on our websites. As with any machine translation, context and accuracy cannot be guaranteed.BILL DISPUTES
Request an Administrative Review. The first step in disputing a bill is to request an administrative review from City of Austin Utilities Customer Care. This process starts after the customer calls 512-494-9400 or visits one of the City of Austin's Utility Customer Service Centers at: 8716 Research Blvd., Ste. 115. 2800 WebbervilleRoad, Ste. 110.
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UTILITY RATES & FEES Austin City Council adopted changes for FY 19. All changes effectiveNovember 1, 2018.
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