CIVIC SERVICE DESIGN TOOLS + TACTICS Connect the Dots. Making sense of what you’ve seen, heard, and learned is a crucial part of the service design process. Following these few techniques will. NYC Opportunity. Feb 5, 2017. Try Things

Out.

ABOUT CIVIC SERVICE DESIGN TOOLS + TACTICS About. Civic Service Design Tools + Tactics. A central resource for best practices in service design to support public servants and help spread service design methods across New York City government. Note from the editor. Our goal for service design is to make public services as effective and accessible as possible for all New Yorkers. DOWNLOADABLE MATERIALS Download your own copies of Civic Service Design Materials. A central resource for best practices in service design to support public servants and help spread service design methods across New York City

government.

ANNOUNCING THE 2021 DESIGNED BY COMMUNITY FELLOWSHIP The Service Design Studio at the Mayor’s Office for Economic Opportunity (“NYC Opportunity”) alongside TakeRoot Justice’s Equitable Neighborhoods Initiative are excited to present our first ever joint fellowship for NYCHA affiliated individuals or teams, called the Designed by Community Fellowship.. The Designed by Community Fellowship is a paid fellowship and project funding WORKING WITH THE SERVICE DESIGN STUDIO AT THE MAYOR’S We coined the term “Civic Service Design” to mean applying the tools and methods of service design to government-run or -funded programs. In our context, this usually means unraveling complex social service processes with the goal of identifying areas for improved efficiency or results. CONNECT THE DOTS: SORTING INTO THEMES AND PATTERNS This post is part of Civic Service Design Tools + Tactics, a resource for introducing public servants to service design, published by the Mayor’s Office for Economic Opportunity Service Design Studio.. We thank our Founding Partner Citi Community Development for generous support. We are grateful for the Mayor’s Fund to Advance New York City’s partnership. CASE STUDY: HOME-STAT. GIVING VISION TO COMPLEX, CROSS Giving vision to complex, cross-agency service delivery. How to clearly see opportunities for better service delivery across multiple agencies. New Yorkers experiencing street homelessness interact with many government agencies and services within any given week, yet many still cycle in and out of care while searching for permanent housing. TALK WITH PEOPLE: MAPPING OUT THE STAKEHOLDERS This post is part of Civic Service Design Tools + Tactics, a resource for introducing public servants to service design, published by the Mayor’s Office for Economic Opportunity Service Design Studio.. We thank our Founding Partner Citi Community Development for generous support. We are grateful for the Mayor’s Fund to Advance New York City’s partnership. GET MORE HELP: PARTNERING WITH NYC GOV LAB & STUDIO AT THE Design that Delivers: DoITT’s NYC Gov Lab & Studio provides flexible and scalable User Experience (UX) and Human Centered Design (HCD) engagements plus training for Citywide programs and initiatives. Its UX and Web front-end development teams, in coordination with DoITT’s full suite of contract and technology services, are uniquely positioned to provide end-to-end and targeted customer CONNECT THE DOTS: TURNING OBSERVATIONS INTO INSIGHTS The difference between observations and insights is an important one. Observations are just raw data: things you saw and heard — what you recorded without judgment. Insights, however, are a CIVIC SERVICE DESIGN TOOLS + TACTICS Connect the Dots. Making sense of what you’ve seen, heard, and learned is a crucial part of the service design process. Following these few techniques will. NYC Opportunity. Feb 5, 2017. Try Things

Out.

ABOUT CIVIC SERVICE DESIGN TOOLS + TACTICS About. Civic Service Design Tools + Tactics. A central resource for best practices in service design to support public servants and help spread service design methods across New York City government. Note from the editor. Our goal for service design is to make public services as effective and accessible as possible for all New Yorkers. DOWNLOADABLE MATERIALS Download your own copies of Civic Service Design Materials. A central resource for best practices in service design to support public servants and help spread service design methods across New York City

government.

ANNOUNCING THE 2021 DESIGNED BY COMMUNITY FELLOWSHIP The Service Design Studio at the Mayor’s Office for Economic Opportunity (“NYC Opportunity”) alongside TakeRoot Justice’s Equitable Neighborhoods Initiative are excited to present our first ever joint fellowship for NYCHA affiliated individuals or teams, called the Designed by Community Fellowship.. The Designed by Community Fellowship is a paid fellowship and project funding WORKING WITH THE SERVICE DESIGN STUDIO AT THE MAYOR’S We coined the term “Civic Service Design” to mean applying the tools and methods of service design to government-run or -funded programs. In our context, this usually means unraveling complex social service processes with the goal of identifying areas for improved efficiency or results. CONNECT THE DOTS: SORTING INTO THEMES AND PATTERNS This post is part of Civic Service Design Tools + Tactics, a resource for introducing public servants to service design, published by the Mayor’s Office for Economic Opportunity Service Design Studio.. We thank our Founding Partner Citi Community Development for generous support. We are grateful for the Mayor’s Fund to Advance New York City’s partnership. CASE STUDY: HOME-STAT. GIVING VISION TO COMPLEX, CROSS Giving vision to complex, cross-agency service delivery. How to clearly see opportunities for better service delivery across multiple agencies. New Yorkers experiencing street homelessness interact with many government agencies and services within any given week, yet many still cycle in and out of care while searching for permanent housing. TALK WITH PEOPLE: MAPPING OUT THE STAKEHOLDERS This post is part of Civic Service Design Tools + Tactics, a resource for introducing public servants to service design, published by the Mayor’s Office for Economic Opportunity Service Design Studio.. We thank our Founding Partner Citi Community Development for generous support. We are grateful for the Mayor’s Fund to Advance New York City’s partnership. GET MORE HELP: PARTNERING WITH NYC GOV LAB & STUDIO AT THE Design that Delivers: DoITT’s NYC Gov Lab & Studio provides flexible and scalable User Experience (UX) and Human Centered Design (HCD) engagements plus training for Citywide programs and initiatives. Its UX and Web front-end development teams, in coordination with DoITT’s full suite of contract and technology services, are uniquely positioned to provide end-to-end and targeted customer CONNECT THE DOTS: TURNING OBSERVATIONS INTO INSIGHTS The difference between observations and insights is an important one. Observations are just raw data: things you saw and heard — what you recorded without judgment. Insights, however, are a WHAT IS CIVIC SERVICE DESIGN?. “SERVICE DESIGN” REFERS TO This post is part of Civic Service Design Tools + Tactics, a resource for introducing public servants to service design, published by the Mayor’s Office for Economic Opportunity Service Design Studio.. We thank our Founding Partner Citi Community Development for generous support. We are grateful for the Mayor’s Fund to Advance New York City’s partnership.

CASE STUDIES

A collection of case studies that illustrate the best in service design from NYC. A central resource for best practices in service design to support public servants and help spread service design methods across New York City government. ANNOUNCING THE 2021 DESIGNED BY COMMUNITY FELLOWSHIP The Service Design Studio at the Mayor’s Office for Economic Opportunity (“NYC Opportunity”) alongside TakeRoot Justice’s Equitable Neighborhoods Initiative are excited to present our first ever joint fellowship for NYCHA affiliated individuals or teams, called the Designed by Community Fellowship.. The Designed by Community Fellowship is a paid fellowship and project funding CIVIC SERVICE DESIGN TOOLS + TACTICS: BOOK This post is part of Civic Service Design Tools + Tactics, a resource for introducing public servants to service design, published by the Mayor’s Office for Economic Opportunity Service Design Studio.. We thank our Founding Partner Citi Community Development for generous support. We are grateful for the Mayor’s Fund to Advance New York City’s partnership. CASE STUDY: ENVISIONING A BETTER SHELTER SYSTEM FOR Shots from our co-design workshop with City staff, shelter staff and case workers. Try Things Out. Following co-design, our team took all of the ideas generated at the workshop and sorted them into themes and patterns with the goal of understanding which ideas, or collection of ideas, were worth further refining and getting feedback on. SET THE STAGE: REVIEWING EVIDENCE This post is part of Civic Service Design Tools + Tactics, a resource for introducing public servants to service design, published by the Mayor’s Office for Economic Opportunity Service Design Studio.. We thank our Founding Partner Citi Community Development for generous support. We are grateful for the Mayor’s Fund to Advance New York City’s partnership. TALK WITH PEOPLE: TALKING WITH PEOPLE IN GROUPS This post is part of Civic Service Design Tools + Tactics, a resource for introducing public servants to service design, published by the Mayor’s Office for Economic Opportunity Service Design Studio.. We thank our Founding Partner Citi Community Development for generous support. We are grateful for the Mayor’s Fund to Advance New York City’s partnership. BUILD YOUR OWN CIVIC SERVICE DESIGN TOOLS + TACTICS BINDER Civic Service Design Tools + Tactics Binder. Supply pouch Keep your pens, markers, sticky notes and stickers together in a supply pouch in or near your binder. We recommend a 3-ring supply pouch like the one pictured, which you can insert directly into your binder. TRY THINGS OUT: BRAINSTORMING NEW POSSIBILITIES This post is part of Civic Service Design Tools + Tactics, a resource for introducing public servants to service design, published by the Mayor’s Office for Economic Opportunity Service Design Studio.. We thank our Founding Partner Citi Community Development for generous support. We are grateful for the Mayor’s Fund to Advance New York City’s partnership. HOW TO GET IT DONE: THE SERVICE DESIGN ELEVATOR PITCH FOR Program manager developing a problem statement at a workshop hosted by the Service Design Studio. Because it is imperative for you, the inspired government worker who wants to get things done, to know what is needed, and figure out how to get there. CIVIC SERVICE DESIGN TOOLS + TACTICS Connect the Dots. Making sense of what you’ve seen, heard, and learned is a crucial part of the service design process. Following these few techniques will. NYC Opportunity. Feb 5, 2017. Try Things

Out.

ABOUT CIVIC SERVICE DESIGN TOOLS + TACTICS About. Civic Service Design Tools + Tactics. A central resource for best practices in service design to support public servants and help spread service design methods across New York City government. Note from the editor. Our goal for service design is to make public services as effective and accessible as possible for all New Yorkers. DOWNLOADABLE MATERIALS Download your own copies of Civic Service Design Materials. A central resource for best practices in service design to support public servants and help spread service design methods across New York City

government.

ANNOUNCING THE 2021 DESIGNED BY COMMUNITY FELLOWSHIP The Service Design Studio at the Mayor’s Office for Economic Opportunity (“NYC Opportunity”) alongside TakeRoot Justice’s Equitable Neighborhoods Initiative are excited to present our first ever joint fellowship for NYCHA affiliated individuals or teams, called the Designed by Community Fellowship.. The Designed by Community Fellowship is a paid fellowship and project funding TALK WITH PEOPLE: MAPPING OUT THE STAKEHOLDERS This post is part of Civic Service Design Tools + Tactics, a resource for introducing public servants to service design, published by the Mayor’s Office for Economic Opportunity Service Design Studio.. We thank our Founding Partner Citi Community Development for generous support. We are grateful for the Mayor’s Fund to Advance New York City’s partnership. CONNECT THE DOTS: SORTING INTO THEMES AND PATTERNS This post is part of Civic Service Design Tools + Tactics, a resource for introducing public servants to service design, published by the Mayor’s Office for Economic Opportunity Service Design Studio.. We thank our Founding Partner Citi Community Development for generous support. We are grateful for the Mayor’s Fund to Advance New York City’s partnership. WORKING WITH THE SERVICE DESIGN STUDIO AT THE MAYOR’S We coined the term “Civic Service Design” to mean applying the tools and methods of service design to government-run or -funded programs. In our context, this usually means unraveling complex social service processes with the goal of identifying areas for improved efficiency or results. CASE STUDY: HOME-STAT. GIVING VISION TO COMPLEX, CROSS Giving vision to complex, cross-agency service delivery. How to clearly see opportunities for better service delivery across multiple agencies. New Yorkers experiencing street homelessness interact with many government agencies and services within any given week, yet many still cycle in and out of care while searching for permanent housing. GET MORE HELP: PARTNERING WITH NYC GOV LAB & STUDIO AT THE Design that Delivers: DoITT’s NYC Gov Lab & Studio provides flexible and scalable User Experience (UX) and Human Centered Design (HCD) engagements plus training for Citywide programs and initiatives. Its UX and Web front-end development teams, in coordination with DoITT’s full suite of contract and technology services, are uniquely positioned to provide end-to-end and targeted customer CONNECT THE DOTS: TURNING OBSERVATIONS INTO INSIGHTS The difference between observations and insights is an important one. Observations are just raw data: things you saw and heard — what you recorded without judgment. Insights, however, are a CIVIC SERVICE DESIGN TOOLS + TACTICS Connect the Dots. Making sense of what you’ve seen, heard, and learned is a crucial part of the service design process. Following these few techniques will. NYC Opportunity. Feb 5, 2017. Try Things

Out.

ABOUT CIVIC SERVICE DESIGN TOOLS + TACTICS About. Civic Service Design Tools + Tactics. A central resource for best practices in service design to support public servants and help spread service design methods across New York City government. Note from the editor. Our goal for service design is to make public services as effective and accessible as possible for all New Yorkers. DOWNLOADABLE MATERIALS Download your own copies of Civic Service Design Materials. A central resource for best practices in service design to support public servants and help spread service design methods across New York City

government.

ANNOUNCING THE 2021 DESIGNED BY COMMUNITY FELLOWSHIP The Service Design Studio at the Mayor’s Office for Economic Opportunity (“NYC Opportunity”) alongside TakeRoot Justice’s Equitable Neighborhoods Initiative are excited to present our first ever joint fellowship for NYCHA affiliated individuals or teams, called the Designed by Community Fellowship.. The Designed by Community Fellowship is a paid fellowship and project funding TALK WITH PEOPLE: MAPPING OUT THE STAKEHOLDERS This post is part of Civic Service Design Tools + Tactics, a resource for introducing public servants to service design, published by the Mayor’s Office for Economic Opportunity Service Design Studio.. We thank our Founding Partner Citi Community Development for generous support. We are grateful for the Mayor’s Fund to Advance New York City’s partnership. CONNECT THE DOTS: SORTING INTO THEMES AND PATTERNS This post is part of Civic Service Design Tools + Tactics, a resource for introducing public servants to service design, published by the Mayor’s Office for Economic Opportunity Service Design Studio.. We thank our Founding Partner Citi Community Development for generous support. We are grateful for the Mayor’s Fund to Advance New York City’s partnership. WORKING WITH THE SERVICE DESIGN STUDIO AT THE MAYOR’S We coined the term “Civic Service Design” to mean applying the tools and methods of service design to government-run or -funded programs. In our context, this usually means unraveling complex social service processes with the goal of identifying areas for improved efficiency or results. CASE STUDY: HOME-STAT. GIVING VISION TO COMPLEX, CROSS Giving vision to complex, cross-agency service delivery. How to clearly see opportunities for better service delivery across multiple agencies. New Yorkers experiencing street homelessness interact with many government agencies and services within any given week, yet many still cycle in and out of care while searching for permanent housing. GET MORE HELP: PARTNERING WITH NYC GOV LAB & STUDIO AT THE Design that Delivers: DoITT’s NYC Gov Lab & Studio provides flexible and scalable User Experience (UX) and Human Centered Design (HCD) engagements plus training for Citywide programs and initiatives. Its UX and Web front-end development teams, in coordination with DoITT’s full suite of contract and technology services, are uniquely positioned to provide end-to-end and targeted customer CONNECT THE DOTS: TURNING OBSERVATIONS INTO INSIGHTS The difference between observations and insights is an important one. Observations are just raw data: things you saw and heard — what you recorded without judgment. Insights, however, are a WHAT IS CIVIC SERVICE DESIGN?. “SERVICE DESIGN” REFERS TO This post is part of Civic Service Design Tools + Tactics, a resource for introducing public servants to service design, published by the Mayor’s Office for Economic Opportunity Service Design Studio.. We thank our Founding Partner Citi Community Development for generous support. We are grateful for the Mayor’s Fund to Advance New York City’s partnership.

CASE STUDIES

A collection of case studies that illustrate the best in service design from NYC. A central resource for best practices in service design to support public servants and help spread service design methods across New York City government. ANNOUNCING THE 2021 DESIGNED BY COMMUNITY FELLOWSHIP The Service Design Studio at the Mayor’s Office for Economic Opportunity (“NYC Opportunity”) alongside TakeRoot Justice’s Equitable Neighborhoods Initiative are excited to present our first ever joint fellowship for NYCHA affiliated individuals or teams, called the Designed by Community Fellowship.. The Designed by Community Fellowship is a paid fellowship and project funding CIVIC SERVICE DESIGN TOOLS + TACTICS: BOOK This post is part of Civic Service Design Tools + Tactics, a resource for introducing public servants to service design, published by the Mayor’s Office for Economic Opportunity Service Design Studio.. We thank our Founding Partner Citi Community Development for generous support. We are grateful for the Mayor’s Fund to Advance New York City’s partnership. SET THE STAGE: REVIEWING EVIDENCE This post is part of Civic Service Design Tools + Tactics, a resource for introducing public servants to service design, published by the Mayor’s Office for Economic Opportunity Service Design Studio.. We thank our Founding Partner Citi Community Development for generous support. We are grateful for the Mayor’s Fund to Advance New York City’s partnership. BUILD YOUR OWN CIVIC SERVICE DESIGN TOOLS + TACTICS BINDER Civic Service Design Tools + Tactics Binder. Supply pouch Keep your pens, markers, sticky notes and stickers together in a supply pouch in or near your binder. We recommend a 3-ring supply pouch like the one pictured, which you can insert directly into your binder. CASE STUDY: ENVISIONING A BETTER SHELTER SYSTEM FOR Shots from our co-design workshop with City staff, shelter staff and case workers. Try Things Out. Following co-design, our team took all of the ideas generated at the workshop and sorted them into themes and patterns with the goal of understanding which ideas, or collection of ideas, were worth further refining and getting feedback on. TALK WITH PEOPLE: TALKING WITH PEOPLE IN GROUPS This post is part of Civic Service Design Tools + Tactics, a resource for introducing public servants to service design, published by the Mayor’s Office for Economic Opportunity Service Design Studio.. We thank our Founding Partner Citi Community Development for generous support. We are grateful for the Mayor’s Fund to Advance New York City’s partnership. POSTPONED: ANNOUNCING THE DESIGNED BY COMMUNITY FELLOWSHIP The Designed by Community Fellowship creates an opportunity to amplify the power and living expertise of residents who use or have used government services by equipping them with tools, resources, and a platform to design better public programs and services. HOW TO GET IT DONE: THE SERVICE DESIGN ELEVATOR PITCH FOR Program manager developing a problem statement at a workshop hosted by the Service Design Studio. Because it is imperative for you, the inspired government worker who wants to get things done, to know what is needed, and figure out how to get there. CIVIC SERVICE DESIGN TOOLS + TACTICS Connect the Dots. Making sense of what you’ve seen, heard, and learned is a crucial part of the service design process. Following these few techniques will. NYC Opportunity. Feb 5, 2017. Try Things

Out.

ABOUT CIVIC SERVICE DESIGN TOOLS + TACTICS About. Civic Service Design Tools + Tactics. A central resource for best practices in service design to support public servants and help spread service design methods across New York City government. Note from the editor. Our goal for service design is to make public services as effective and accessible as possible for all New Yorkers. DOWNLOADABLE MATERIALS Download your own copies of Civic Service Design Materials. A central resource for best practices in service design to support public servants and help spread service design methods across New York City

government.

ANNOUNCING THE 2021 DESIGNED BY COMMUNITY FELLOWSHIP The Service Design Studio at the Mayor’s Office for Economic Opportunity (“NYC Opportunity”) alongside TakeRoot Justice’s Equitable Neighborhoods Initiative are excited to present our first ever joint fellowship for NYCHA affiliated individuals or teams, called the Designed by Community Fellowship.. The Designed by Community Fellowship is a paid fellowship and project funding TALK WITH PEOPLE: MAPPING OUT THE STAKEHOLDERS This post is part of Civic Service Design Tools + Tactics, a resource for introducing public servants to service design, published by the Mayor’s Office for Economic Opportunity Service Design Studio.. We thank our Founding Partner Citi Community Development for generous support. We are grateful for the Mayor’s Fund to Advance New York City’s partnership. CONNECT THE DOTS: SORTING INTO THEMES AND PATTERNS This post is part of Civic Service Design Tools + Tactics, a resource for introducing public servants to service design, published by the Mayor’s Office for Economic Opportunity Service Design Studio.. We thank our Founding Partner Citi Community Development for generous support. We are grateful for the Mayor’s Fund to Advance New York City’s partnership. WORKING WITH THE SERVICE DESIGN STUDIO AT THE MAYOR’S We coined the term “Civic Service Design” to mean applying the tools and methods of service design to government-run or -funded programs. In our context, this usually means unraveling complex social service processes with the goal of identifying areas for improved efficiency or results. CASE STUDY: HOME-STAT. GIVING VISION TO COMPLEX, CROSS Giving vision to complex, cross-agency service delivery. How to clearly see opportunities for better service delivery across multiple agencies. New Yorkers experiencing street homelessness interact with many government agencies and services within any given week, yet many still cycle in and out of care while searching for permanent housing. GET MORE HELP: PARTNERING WITH NYC GOV LAB & STUDIO AT THE Design that Delivers: DoITT’s NYC Gov Lab & Studio provides flexible and scalable User Experience (UX) and Human Centered Design (HCD) engagements plus training for Citywide programs and initiatives. Its UX and Web front-end development teams, in coordination with DoITT’s full suite of contract and technology services, are uniquely positioned to provide end-to-end and targeted customer CONNECT THE DOTS: TURNING OBSERVATIONS INTO INSIGHTS The difference between observations and insights is an important one. Observations are just raw data: things you saw and heard — what you recorded without judgment. Insights, however, are a CIVIC SERVICE DESIGN TOOLS + TACTICS Connect the Dots. Making sense of what you’ve seen, heard, and learned is a crucial part of the service design process. Following these few techniques will. NYC Opportunity. Feb 5, 2017. Try Things

Out.

ABOUT CIVIC SERVICE DESIGN TOOLS + TACTICS About. Civic Service Design Tools + Tactics. A central resource for best practices in service design to support public servants and help spread service design methods across New York City government. Note from the editor. Our goal for service design is to make public services as effective and accessible as possible for all New Yorkers. DOWNLOADABLE MATERIALS Download your own copies of Civic Service Design Materials. A central resource for best practices in service design to support public servants and help spread service design methods across New York City

government.

ANNOUNCING THE 2021 DESIGNED BY COMMUNITY FELLOWSHIP The Service Design Studio at the Mayor’s Office for Economic Opportunity (“NYC Opportunity”) alongside TakeRoot Justice’s Equitable Neighborhoods Initiative are excited to present our first ever joint fellowship for NYCHA affiliated individuals or teams, called the Designed by Community Fellowship.. The Designed by Community Fellowship is a paid fellowship and project funding TALK WITH PEOPLE: MAPPING OUT THE STAKEHOLDERS This post is part of Civic Service Design Tools + Tactics, a resource for introducing public servants to service design, published by the Mayor’s Office for Economic Opportunity Service Design Studio.. We thank our Founding Partner Citi Community Development for generous support. We are grateful for the Mayor’s Fund to Advance New York City’s partnership. CONNECT THE DOTS: SORTING INTO THEMES AND PATTERNS This post is part of Civic Service Design Tools + Tactics, a resource for introducing public servants to service design, published by the Mayor’s Office for Economic Opportunity Service Design Studio.. We thank our Founding Partner Citi Community Development for generous support. We are grateful for the Mayor’s Fund to Advance New York City’s partnership. WORKING WITH THE SERVICE DESIGN STUDIO AT THE MAYOR’S We coined the term “Civic Service Design” to mean applying the tools and methods of service design to government-run or -funded programs. In our context, this usually means unraveling complex social service processes with the goal of identifying areas for improved efficiency or results. CASE STUDY: HOME-STAT. GIVING VISION TO COMPLEX, CROSS Giving vision to complex, cross-agency service delivery. How to clearly see opportunities for better service delivery across multiple agencies. New Yorkers experiencing street homelessness interact with many government agencies and services within any given week, yet many still cycle in and out of care while searching for permanent housing. GET MORE HELP: PARTNERING WITH NYC GOV LAB & STUDIO AT THE Design that Delivers: DoITT’s NYC Gov Lab & Studio provides flexible and scalable User Experience (UX) and Human Centered Design (HCD) engagements plus training for Citywide programs and initiatives. Its UX and Web front-end development teams, in coordination with DoITT’s full suite of contract and technology services, are uniquely positioned to provide end-to-end and targeted customer CONNECT THE DOTS: TURNING OBSERVATIONS INTO INSIGHTS The difference between observations and insights is an important one. Observations are just raw data: things you saw and heard — what you recorded without judgment. Insights, however, are a WHAT IS CIVIC SERVICE DESIGN?. “SERVICE DESIGN” REFERS TO This post is part of Civic Service Design Tools + Tactics, a resource for introducing public servants to service design, published by the Mayor’s Office for Economic Opportunity Service Design Studio.. We thank our Founding Partner Citi Community Development for generous support. We are grateful for the Mayor’s Fund to Advance New York City’s partnership.

CASE STUDIES

A collection of case studies that illustrate the best in service design from NYC. A central resource for best practices in service design to support public servants and help spread service design methods across New York City government. ANNOUNCING THE 2021 DESIGNED BY COMMUNITY FELLOWSHIP The Service Design Studio at the Mayor’s Office for Economic Opportunity (“NYC Opportunity”) alongside TakeRoot Justice’s Equitable Neighborhoods Initiative are excited to present our first ever joint fellowship for NYCHA affiliated individuals or teams, called the Designed by Community Fellowship.. The Designed by Community Fellowship is a paid fellowship and project funding CIVIC SERVICE DESIGN TOOLS + TACTICS: BOOK This post is part of Civic Service Design Tools + Tactics, a resource for introducing public servants to service design, published by the Mayor’s Office for Economic Opportunity Service Design Studio.. We thank our Founding Partner Citi Community Development for generous support. We are grateful for the Mayor’s Fund to Advance New York City’s partnership. SET THE STAGE: REVIEWING EVIDENCE This post is part of Civic Service Design Tools + Tactics, a resource for introducing public servants to service design, published by the Mayor’s Office for Economic Opportunity Service Design Studio.. We thank our Founding Partner Citi Community Development for generous support. We are grateful for the Mayor’s Fund to Advance New York City’s partnership. BUILD YOUR OWN CIVIC SERVICE DESIGN TOOLS + TACTICS BINDER Civic Service Design Tools + Tactics Binder. Supply pouch Keep your pens, markers, sticky notes and stickers together in a supply pouch in or near your binder. We recommend a 3-ring supply pouch like the one pictured, which you can insert directly into your binder. CASE STUDY: ENVISIONING A BETTER SHELTER SYSTEM FOR Shots from our co-design workshop with City staff, shelter staff and case workers. Try Things Out. Following co-design, our team took all of the ideas generated at the workshop and sorted them into themes and patterns with the goal of understanding which ideas, or collection of ideas, were worth further refining and getting feedback on. TALK WITH PEOPLE: TALKING WITH PEOPLE IN GROUPS This post is part of Civic Service Design Tools + Tactics, a resource for introducing public servants to service design, published by the Mayor’s Office for Economic Opportunity Service Design Studio.. We thank our Founding Partner Citi Community Development for generous support. We are grateful for the Mayor’s Fund to Advance New York City’s partnership. POSTPONED: ANNOUNCING THE DESIGNED BY COMMUNITY FELLOWSHIP The Designed by Community Fellowship creates an opportunity to amplify the power and living expertise of residents who use or have used government services by equipping them with tools, resources, and a platform to design better public programs and services. HOW TO GET IT DONE: THE SERVICE DESIGN ELEVATOR PITCH FOR Program manager developing a problem statement at a workshop hosted by the Service Design Studio. Because it is imperative for you, the inspired government worker who wants to get things done, to know what is needed, and figure out how to get there. CIVIC SERVICE DESIGN TOOLS + TACTICS Connect the Dots. Making sense of what you’ve seen, heard, and learned is a crucial part of the service design process. Following these few techniques will. NYC Opportunity. Feb 5, 2017. Try Things

Out.

DOWNLOADABLE MATERIALS Download your own copies of Civic Service Design Materials. A central resource for best practices in service design to support public servants and help spread service design methods across New York City

government.

ABOUT CIVIC SERVICE DESIGN TOOLS + TACTICS About. Civic Service Design Tools + Tactics. A central resource for best practices in service design to support public servants and help spread service design methods across New York City government. Note from the editor. Our goal for service design is to make public services as effective and accessible as possible for all New Yorkers.

CASE STUDIES

A collection of case studies that illustrate the best in service design from NYC. A central resource for best practices in service design to support public servants and help spread service design methods across New York City government. CONNECT THE DOTS: DEFINING A THEORY OF CHANGE This post is part of Civic Service Design Tools + Tactics, a resource for introducing public servants to service design, published by the Mayor’s Office for Economic Opportunity Service Design Studio.. We thank our Founding Partner Citi Community Development for generous support. We are grateful for the Mayor’s Fund to Advance New York City’s partnership. TALK WITH PEOPLE: CREATING A FIELD RESEARCH AGENDA This post is part of Civic Service Design Tools + Tactics, a resource for introducing public servants to service design, published by the Mayor’s Office for Economic Opportunity Service Design Studio.. We thank our Founding Partner Citi Community Development for generous support. We are grateful for the Mayor’s Fund to Advance New York City’s partnership. CASE STUDY: ACCESS NYC ACCESS NYC is an online public screening tool that New Yorkers can use to determine their eligibility for city, state, and federal health and human service benefit programs.. It was redesigned by the Service Design Studio and Product Team at the Mayor’s Office for Economic Opportunity (NYC Opportunity) starting in the summer of 2016 through an iterative prototyping process that engaged CASE STUDY: ENVISIONING A BETTER SHELTER SYSTEM FORSET THE STAGETALK TO PEOPLECONNECT THE DOTSSEE MORE ON CIVICSERVICEDESIGN.COM GET MORE HELP: PARTNERING WITH NYC GOV LAB & STUDIO AT THE Design that Delivers: DoITT’s NYC Gov Lab & Studio provides flexible and scalable User Experience (UX) and Human Centered Design (HCD) engagements plus training for Citywide programs and initiatives. Its UX and Web front-end development teams, in coordination with DoITT’s full suite of contract and technology services, are uniquely positioned to provide end-to-end and targeted customer CONNECT THE DOTS: TURNING OBSERVATIONS INTO INSIGHTS The difference between observations and insights is an important one. Observations are just raw data: things you saw and heard — what you recorded without judgment. Insights, however, are a CIVIC SERVICE DESIGN TOOLS + TACTICS Connect the Dots. Making sense of what you’ve seen, heard, and learned is a crucial part of the service design process. Following these few techniques will. NYC Opportunity. Feb 5, 2017. Try Things

Out.

DOWNLOADABLE MATERIALS Download your own copies of Civic Service Design Materials. A central resource for best practices in service design to support public servants and help spread service design methods across New York City

government.

ABOUT CIVIC SERVICE DESIGN TOOLS + TACTICS About. Civic Service Design Tools + Tactics. A central resource for best practices in service design to support public servants and help spread service design methods across New York City government. Note from the editor. Our goal for service design is to make public services as effective and accessible as possible for all New Yorkers.

CASE STUDIES

A collection of case studies that illustrate the best in service design from NYC. A central resource for best practices in service design to support public servants and help spread service design methods across New York City government. CONNECT THE DOTS: DEFINING A THEORY OF CHANGE This post is part of Civic Service Design Tools + Tactics, a resource for introducing public servants to service design, published by the Mayor’s Office for Economic Opportunity Service Design Studio.. We thank our Founding Partner Citi Community Development for generous support. We are grateful for the Mayor’s Fund to Advance New York City’s partnership. TALK WITH PEOPLE: CREATING A FIELD RESEARCH AGENDA This post is part of Civic Service Design Tools + Tactics, a resource for introducing public servants to service design, published by the Mayor’s Office for Economic Opportunity Service Design Studio.. We thank our Founding Partner Citi Community Development for generous support. We are grateful for the Mayor’s Fund to Advance New York City’s partnership. CASE STUDY: ACCESS NYC ACCESS NYC is an online public screening tool that New Yorkers can use to determine their eligibility for city, state, and federal health and human service benefit programs.. It was redesigned by the Service Design Studio and Product Team at the Mayor’s Office for Economic Opportunity (NYC Opportunity) starting in the summer of 2016 through an iterative prototyping process that engaged CASE STUDY: ENVISIONING A BETTER SHELTER SYSTEM FORSET THE STAGETALK TO PEOPLECONNECT THE DOTSSEE MORE ON CIVICSERVICEDESIGN.COM GET MORE HELP: PARTNERING WITH NYC GOV LAB & STUDIO AT THE Design that Delivers: DoITT’s NYC Gov Lab & Studio provides flexible and scalable User Experience (UX) and Human Centered Design (HCD) engagements plus training for Citywide programs and initiatives. Its UX and Web front-end development teams, in coordination with DoITT’s full suite of contract and technology services, are uniquely positioned to provide end-to-end and targeted customer CONNECT THE DOTS: TURNING OBSERVATIONS INTO INSIGHTS The difference between observations and insights is an important one. Observations are just raw data: things you saw and heard — what you recorded without judgment. Insights, however, are a WHAT IS CIVIC SERVICE DESIGN?. “SERVICE DESIGN” REFERS TO This post is part of Civic Service Design Tools + Tactics, a resource for introducing public servants to service design, published by the Mayor’s Office for Economic Opportunity Service Design Studio.. We thank our Founding Partner Citi Community Development for generous support. We are grateful for the Mayor’s Fund to Advance New York City’s partnership. SERVICE DESIGN PRINCIPLES. WE BELIEVE GOVERNMENT SERVICES This post is part of Civic Service Design Tools + Tactics, a resource for introducing public servants to service design, published by the Mayor’s Office for Economic Opportunity Service Design Studio.. We thank our Founding Partner Citi Community Development for generous support. We are grateful for the Mayor’s Fund to Advance New York City’s partnership. TALK WITH PEOPLE: CREATING A FIELD RESEARCH AGENDA This post is part of Civic Service Design Tools + Tactics, a resource for introducing public servants to service design, published by the Mayor’s Office for Economic Opportunity Service Design Studio.. We thank our Founding Partner Citi Community Development for generous support. We are grateful for the Mayor’s Fund to Advance New York City’s partnership. REFLECTING ON 2020, LOOKING TO 2021 Reflecting on 2020, Looking to 2021. It’s been an uncomfortable year. Like everyone else, our team has been humbled, challenged, and galvanized by the events of 2020. A global pandemic, increased economic insecurity for the New Yorkers we work for, the Black Lives Matter Movement’s continued rise, and a decisive US election. CASE STUDY: HOME-STAT. GIVING VISION TO COMPLEX, CROSS Giving vision to complex, cross-agency service delivery. How to clearly see opportunities for better service delivery across multiple agencies. New Yorkers experiencing street homelessness interact with many government agencies and services within any given week, yet many still cycle in and out of care while searching for permanent housing. SET THE STAGE. AS YOU BEGIN TO CONSIDER CREATING A NEW This post is part of Civic Service Design Tools + Tactics, a resource for introducing public servants to service design, published by the Mayor’s Office for Economic Opportunity Service Design Studio.. We thank our Founding Partner Citi Community Development for generous support. We are grateful for the Mayor’s Fund to Advance New York City’s partnership. TALK WITH PEOPLE: TALKING WITH PEOPLE IN GROUPS This post is part of Civic Service Design Tools + Tactics, a resource for introducing public servants to service design, published by the Mayor’s Office for Economic Opportunity Service Design Studio.. We thank our Founding Partner Citi Community Development for generous support. We are grateful for the Mayor’s Fund to Advance New York City’s partnership. CONNECT THE DOTS: SORTING INTO THEMES AND PATTERNS This post is part of Civic Service Design Tools + Tactics, a resource for introducing public servants to service design, published by the Mayor’s Office for Economic Opportunity Service Design Studio.. We thank our Founding Partner Citi Community Development for generous support. We are grateful for the Mayor’s Fund to Advance New York City’s partnership. TALK TO PEOPLE: TALKING TO PEOPLE ONE-ON-ONE So everyone on the 2–3 person interviewing team should have a role: one person leads the interview, and 1–2 people take notes. The job of the lead interviewer is FOCUS ON IMPACT. NOW THAT YOU’VE TALKED WITH PEOPLE… Bring it all together and test for impact. Now that you’ve talked with people, reviewed relevant evidence, and tested some ideas, you have no doubt created a clearer sense of what your team should truly implement, or where improvements might be made. CIVIC SERVICE DESIGN TOOLS + TACTICS Connect the Dots. Making sense of what you’ve seen, heard, and learned is a crucial part of the service design process. Following these few techniques will. NYC Opportunity. Feb 5, 2017. Try Things

Out.

DOWNLOADABLE MATERIALS Download your own copies of Civic Service Design Materials. A central resource for best practices in service design to support public servants and help spread service design methods across New York City

government.

ABOUT CIVIC SERVICE DESIGN TOOLS + TACTICS About. Civic Service Design Tools + Tactics. A central resource for best practices in service design to support public servants and help spread service design methods across New York City government. Note from the editor. Our goal for service design is to make public services as effective and accessible as possible for all New Yorkers.

CASE STUDIES

A collection of case studies that illustrate the best in service design from NYC. A central resource for best practices in service design to support public servants and help spread service design methods across New York City government. CONNECT THE DOTS: DEFINING A THEORY OF CHANGE This post is part of Civic Service Design Tools + Tactics, a resource for introducing public servants to service design, published by the Mayor’s Office for Economic Opportunity Service Design Studio.. We thank our Founding Partner Citi Community Development for generous support. We are grateful for the Mayor’s Fund to Advance New York City’s partnership. TALK WITH PEOPLE: CREATING A FIELD RESEARCH AGENDA This post is part of Civic Service Design Tools + Tactics, a resource for introducing public servants to service design, published by the Mayor’s Office for Economic Opportunity Service Design Studio.. We thank our Founding Partner Citi Community Development for generous support. We are grateful for the Mayor’s Fund to Advance New York City’s partnership. CASE STUDY: HOME-STAT. GIVING VISION TO COMPLEX, CROSS Giving vision to complex, cross-agency service delivery. How to clearly see opportunities for better service delivery across multiple agencies. New Yorkers experiencing street homelessness interact with many government agencies and services within any given week, yet many still cycle in and out of care while searching for permanent housing. CASE STUDY: ENVISIONING A BETTER SHELTER SYSTEM FORSET THE STAGETALK TO PEOPLECONNECT THE DOTSSEE MORE ON CIVICSERVICEDESIGN.COM CONNECT THE DOTS: TURNING OBSERVATIONS INTO INSIGHTS The difference between observations and insights is an important one. Observations are just raw data: things you saw and heard — what you recorded without judgment. Insights, however, are a GET MORE HELP: PARTNERING WITH NYC GOV LAB & STUDIO AT THE Design that Delivers: DoITT’s NYC Gov Lab & Studio provides flexible and scalable User Experience (UX) and Human Centered Design (HCD) engagements plus training for Citywide programs and initiatives. Its UX and Web front-end development teams, in coordination with DoITT’s full suite of contract and technology services, are uniquely positioned to provide end-to-end and targeted customer CIVIC SERVICE DESIGN TOOLS + TACTICS Connect the Dots. Making sense of what you’ve seen, heard, and learned is a crucial part of the service design process. Following these few techniques will. NYC Opportunity. Feb 5, 2017. Try Things

Out.

DOWNLOADABLE MATERIALS Download your own copies of Civic Service Design Materials. A central resource for best practices in service design to support public servants and help spread service design methods across New York City

government.

ABOUT CIVIC SERVICE DESIGN TOOLS + TACTICS About. Civic Service Design Tools + Tactics. A central resource for best practices in service design to support public servants and help spread service design methods across New York City government. Note from the editor. Our goal for service design is to make public services as effective and accessible as possible for all New Yorkers.

CASE STUDIES

A collection of case studies that illustrate the best in service design from NYC. A central resource for best practices in service design to support public servants and help spread service design methods across New York City government. CONNECT THE DOTS: DEFINING A THEORY OF CHANGE This post is part of Civic Service Design Tools + Tactics, a resource for introducing public servants to service design, published by the Mayor’s Office for Economic Opportunity Service Design Studio.. We thank our Founding Partner Citi Community Development for generous support. We are grateful for the Mayor’s Fund to Advance New York City’s partnership. TALK WITH PEOPLE: CREATING A FIELD RESEARCH AGENDA This post is part of Civic Service Design Tools + Tactics, a resource for introducing public servants to service design, published by the Mayor’s Office for Economic Opportunity Service Design Studio.. We thank our Founding Partner Citi Community Development for generous support. We are grateful for the Mayor’s Fund to Advance New York City’s partnership. CASE STUDY: HOME-STAT. GIVING VISION TO COMPLEX, CROSS Giving vision to complex, cross-agency service delivery. How to clearly see opportunities for better service delivery across multiple agencies. New Yorkers experiencing street homelessness interact with many government agencies and services within any given week, yet many still cycle in and out of care while searching for permanent housing. CASE STUDY: ENVISIONING A BETTER SHELTER SYSTEM FORSET THE STAGETALK TO PEOPLECONNECT THE DOTSSEE MORE ON CIVICSERVICEDESIGN.COM CONNECT THE DOTS: TURNING OBSERVATIONS INTO INSIGHTS The difference between observations and insights is an important one. Observations are just raw data: things you saw and heard — what you recorded without judgment. Insights, however, are a GET MORE HELP: PARTNERING WITH NYC GOV LAB & STUDIO AT THE Design that Delivers: DoITT’s NYC Gov Lab & Studio provides flexible and scalable User Experience (UX) and Human Centered Design (HCD) engagements plus training for Citywide programs and initiatives. Its UX and Web front-end development teams, in coordination with DoITT’s full suite of contract and technology services, are uniquely positioned to provide end-to-end and targeted customer WHAT IS CIVIC SERVICE DESIGN?. “SERVICE DESIGN” REFERS TO This post is part of Civic Service Design Tools + Tactics, a resource for introducing public servants to service design, published by the Mayor’s Office for Economic Opportunity Service Design Studio.. We thank our Founding Partner Citi Community Development for generous support. We are grateful for the Mayor’s Fund to Advance New York City’s partnership. CIVIC SERVICE DESIGN TOOLS + TACTICS: BOOK This post is part of Civic Service Design Tools + Tactics, a resource for introducing public servants to service design, published by the Mayor’s Office for Economic Opportunity Service Design Studio.. We thank our Founding Partner Citi Community Development for generous support. We are grateful for the Mayor’s Fund to Advance New York City’s partnership. SERVICE DESIGN PRINCIPLES. WE BELIEVE GOVERNMENT SERVICES This post is part of Civic Service Design Tools + Tactics, a resource for introducing public servants to service design, published by the Mayor’s Office for Economic Opportunity Service Design Studio.. We thank our Founding Partner Citi Community Development for generous support. We are grateful for the Mayor’s Fund to Advance New York City’s partnership. TALK WITH PEOPLE: CREATING A FIELD RESEARCH AGENDA This post is part of Civic Service Design Tools + Tactics, a resource for introducing public servants to service design, published by the Mayor’s Office for Economic Opportunity Service Design Studio.. We thank our Founding Partner Citi Community Development for generous support. We are grateful for the Mayor’s Fund to Advance New York City’s partnership. REFLECTING ON 2020, LOOKING TO 2021 Reflecting on 2020, Looking to 2021. It’s been an uncomfortable year. Like everyone else, our team has been humbled, challenged, and galvanized by the events of 2020. A global pandemic, increased economic insecurity for the New Yorkers we work for, the Black Lives Matter Movement’s continued rise, and a decisive US election. CASE STUDY: HOME-STAT. GIVING VISION TO COMPLEX, CROSS Giving vision to complex, cross-agency service delivery. How to clearly see opportunities for better service delivery across multiple agencies. New Yorkers experiencing street homelessness interact with many government agencies and services within any given week, yet many still cycle in and out of care while searching for permanent housing. WORKING WITH THE SERVICE DESIGN STUDIO AT THE MAYOR’S Workshops + Trainings Drawing from the types of support requested in our Office Hours, we’ve created the Tools + Tactics in Action Workshop to provide facilitated, hands-on training on the basics of service design. Participants will walk away with an applied understanding of how to conduct a sprint of design research, identify insights from the research, and use these insights to inform BUILD YOUR OWN CIVIC SERVICE DESIGN TOOLS + TACTICS BINDER Civic Service Design Tools + Tactics Binder. Supply pouch Keep your pens, markers, sticky notes and stickers together in a supply pouch in or near your binder. We recommend a 3-ring supply pouch like the one pictured, which you can insert directly into your binder. FOCUS ON IMPACT. NOW THAT YOU’VE TALKED WITH PEOPLE… Bring it all together and test for impact. Now that you’ve talked with people, reviewed relevant evidence, and tested some ideas, you have no doubt created a clearer sense of what your team should truly implement, or where improvements might be made. DRIVEN BY INNOVATION AND INITIATIVE? NEW YORK CITY WANTS Yuka Fukuoka, Summer Graphic Design Apprentice, leads a meeting at the Mayor’s Office for Economic Opportunity. Initiative & Ownership. Because NYC Opportunity fellows and apprentices don’t file and fetch coffee but rather are contributing to real projects and evaluations, taking ownership and initiative on the job was a recurring theme in

the interviews.

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What is Civic Service Design? What is Civic Service Design? “Service design” refers to the practice of creating, better understanding, and improving upon programs at any stage; we use “civic service…

NYC Opportunity

Feb 5, 2017

Tools + Tactics

Set the Stage

Set the Stage

As you begin to consider creating a new service, or if you’re looking to better understand or enhance an existing service, it’s

helpful to…

NYC Opportunity

Feb 5, 2017

Talk with People

Talk with People

Taking time to talk one-on-one or in groups with the people who use, deliver, and administer your service is possibly the most

crucial step…

NYC Opportunity

Feb 5, 2017

Connect the Dots

Connect the Dots

Making sense of what you’ve seen, heard, and learned is a crucial part of the service design process. Following these few techniques

will…

NYC Opportunity

Feb 5, 2017

Try Things Out

Try Things Out

After listening intently and turning observations into insights, it’s now time to brainstorm new ideas and put them into action…

NYC Opportunity

Feb 5, 2017

Focus on Impact

Focus on Impact

Now that you’ve talked with people, reviewed relevant evidence, and tested some ideas, you have no doubt created a clearer sense

of what…

NYC Opportunity

Feb 5, 2017

Get More Help

Get More Help

While there are many parts of the service design process you and your team can tackle, you don’t always have the capacity to go

it alone…

NYC Opportunity

Feb 5, 2017

The Service Design Studio Partnering with the Service Design Studio Partnering with the Service Design Studio The Service Design Studio is an internal resource available to New York City government agencies.

NYC Opportunity

Apr 21, 2017

Meet the Service Design Studio Team Meet the Service Design Studio Team The Service Design Studio is an internal resource available to New York City government agencies. Our Studio is helmed by designers

with…

NYC Opportunity

Oct 5, 2017

Get Involved

Get Involved

So you’ve checked out Civic Service Design Tools + Tactics and now want to know what comes next. We’re here to help!

NYC Opportunity

Sep 29, 2017

Latest from the Studio Welcome Our Fall Fellow and Apprentices! Welcome Our Fall Fellow and Apprentices! Service Design VISTA

NYC Opportunity

Sep 18

Where is design in government? Where is design in government? Simple question, yet the answer is not as straightforward as one could imagine, but nonetheless fascinating. Between January and

June 2019…

Fanny Giordano

Sep 16

Pathways to Prevention Pathways to Prevention Celebrating a year of listening to family voice at the NYC Administration for Children’s Services

NYC Opportunity

Sep 12

Service Design Principles

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