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Simplify Operations. Run things your way with order management, POS integrations, 24/7 human support, and delivery. Explore MoreCHOWNOW
1. pick a word at least 6 letters long. 2. add a number to the middle somewhere. 3. nothing obvious ('passw0rd' and 'pa55word' are obvious)Quality:
DELIVERY - CHOWNOW
Delivery zones can be set up on the ChowNow dashboard by zip code, mile radius and custom polygon. You can set up multiple zones and use any combination of the zone types. ONLINE FOOD ORDERING SYSTEM SUPPORT Having trouble using your ChowNow online food ordering system, or just want some tips to use it more effectively? We’re here to help. HOW DO I EDIT MY ACCOUNT INFORMATION? You can edit your account information, such as credit card information, delivery information and phone number at eat.chownow.com under "Account Settings." Provide a short description of the article. The title appears in the article and in search results. How do I edit my account information? DOES CHOWNOW INTEGRATE WITH MY POS SYSTEM? pos-integration. Details. If your Restaurant is using a system other than Square, we recommend implementing a 3rd Party Tender button and adding ChowNow orders through this method. You can speak with your POS representative to learn more about adding a 3rd Party Tender button. Article Currency. USD - U.S. Dollar. WHY GRUBHUB PRICES FOR CUSTOMERS JUST SKYROCKETED Grubhub shared that customers can end up paying $47 for $26 worth of food. While Grubhub’s prices vary, the company’s latest investor letter explained some of their fees. In the diagram below, you’ll see an example order from a non-partnered restaurant. The customer ends up paying $16 in fees. With the tip, that’s a $47 total for $26 HOW DO I CANCEL AN ORDER I JUST PLACED? cancel-my-order. Details. Once you have confirmed with the restaurant that they are not going to make your food, the restaurant can then refund you through ChowNow. If you can’t reach the restaurant, please contact our Support Team immediately by calling 888-707-2469.Article Currency.
WHO GETS MY TIP?
who-gets-my-tips. Details. For pick up orders and delivery orders that the restaurant delivers directly, your tip goes directly to the restaurant and they divide it amongst their staff according to their local laws. If the restaurant uses a delivery service to have the order delivered, the tip ONLINE ORDERING SYSTEM & FOOD ORDERING APP A reliable, fast, and “pretty darn good looking” ChowNow Tablet routes incoming orders, sends ready times, and manages transactions. POS Integration & Printers. Send tickets right to the kitchen with a custom printer or straight to the POS with our Square integration. Delivery Management.ACCOUNT LOGIN
Simplify Operations. Run things your way with order management, POS integrations, 24/7 human support, and delivery. Explore MoreCHOWNOW
1. pick a word at least 6 letters long. 2. add a number to the middle somewhere. 3. nothing obvious ('passw0rd' and 'pa55word' are obvious)Quality:
DELIVERY - CHOWNOW
Delivery zones can be set up on the ChowNow dashboard by zip code, mile radius and custom polygon. You can set up multiple zones and use any combination of the zone types. ONLINE FOOD ORDERING SYSTEM SUPPORT Having trouble using your ChowNow online food ordering system, or just want some tips to use it more effectively? We’re here to help. HOW DO I EDIT MY ACCOUNT INFORMATION? You can edit your account information, such as credit card information, delivery information and phone number at eat.chownow.com under "Account Settings." Provide a short description of the article. The title appears in the article and in search results. How do I edit my account information? DOES CHOWNOW INTEGRATE WITH MY POS SYSTEM? pos-integration. Details. If your Restaurant is using a system other than Square, we recommend implementing a 3rd Party Tender button and adding ChowNow orders through this method. You can speak with your POS representative to learn more about adding a 3rd Party Tender button. Article Currency. USD - U.S. Dollar. WHY GRUBHUB PRICES FOR CUSTOMERS JUST SKYROCKETED Grubhub shared that customers can end up paying $47 for $26 worth of food. While Grubhub’s prices vary, the company’s latest investor letter explained some of their fees. In the diagram below, you’ll see an example order from a non-partnered restaurant. The customer ends up paying $16 in fees. With the tip, that’s a $47 total for $26 HOW DO I CANCEL AN ORDER I JUST PLACED? cancel-my-order. Details. Once you have confirmed with the restaurant that they are not going to make your food, the restaurant can then refund you through ChowNow. If you can’t reach the restaurant, please contact our Support Team immediately by calling 888-707-2469.Article Currency.
WHO GETS MY TIP?
who-gets-my-tips. Details. For pick up orders and delivery orders that the restaurant delivers directly, your tip goes directly to the restaurant and they divide it amongst their staff according to their local laws. If the restaurant uses a delivery service to have the order delivered, the tip THE ONLINE ORDERING APP FOR RESTAURANT OWNERS Customers are asking for faster, easier ways to order their meals. Like most people they are busy checking emails, jumping in and out of apps, messaging friends and browsing websites. Said another way, customers live and work online. ChowNow was created to bridge this disconnect. Our products help restaurants get online quickly andeasily so
DELIVERY - CHOWNOW
Delivery zones can be set up on the ChowNow dashboard by zip code, mile radius and custom polygon. You can set up multiple zones and use any combination of the zone types.MEMBERSHIPS
Support a local restaurant you love and enjoy a year of discounts. Purchase a Loyal Local Membership at a restaurant of your choice for a small one-time fee and receive up to 25% off every order for a year.Browse Restaurants.
HOME
Pickup/Delivery. Find solutions, set up instructions, troubleshooting steps, and helpful tips specific to you. View all. ONLINE FOOD ORDERING SYSTEM SUPPORT Having trouble using your ChowNow online food ordering system, or just want some tips to use it more effectively? We’re here to help. HOW DO I REMOVE, EDIT, OR REPLACE A MENU PHOTO? Details. To remove a photo, you’ll need to click that menu item and then click “Remove photo” and this will remove the photo from your menu item immediately. To edit or replace a photo, you’ll need to click that item again, and click on “Remove photo”. Then you’llneed to
WHO GETS MY TIP?
who-gets-my-tips. Details. For pick up orders and delivery orders that the restaurant delivers directly, your tip goes directly to the restaurant and they divide it amongst their staff according to their local laws. If the restaurant uses a delivery service to have the order delivered, the tip HOW DO I ADD OR MAKE CHANGES TO AN OPTION/MODIFIER ON AN how-to-change-menu-modifier. Details. 1) Login to the ChowNow Dashboard. 2) Scroll over "Locations" at the top of the screen, and click on the name of your location. 3) Click on "Menus" on the left side of the screen. 4) Click on the second tab in the middle of the screen titled "Items". This is where you'll be able to add new itemsand edit
HOW TO INCREASE RESTAURANT SALES WITH ONLINE ORDERING 2. Promote your online ordering system to your customers to increase repeat sales. In order to reap all the benefits of your online ordering system, you need to market it. Spread the message with in-store signage, email promotions, digital marketing, and word-of-mouth tactics. By convincing your in-store customers to order online when they want WHAT ARE THE CREDIT CARD TRANSACTION FEES? What are the credit card transaction fees? For Visa, Mastercard, and Discover--the transaction fees are 2.8% + $0.13 per order. Provide a short description of the article. The title appears in the article and in search results. What are the credit card transaction fees? For Amex---the transaction fee is 3.5% + $0.19 per order. We hope thathelps!
ONLINE ORDERING SYSTEM & FOOD ORDERING APP A reliable, fast, and “pretty darn good looking” ChowNow Tablet routes incoming orders, sends ready times, and manages transactions. POS Integration & Printers. Send tickets right to the kitchen with a custom printer or straight to the POS with our Square integration. Delivery Management.ACCOUNT LOGIN
Simplify Operations. Run things your way with order management, POS integrations, 24/7 human support, and delivery. Explore MoreCHOWNOW
1. pick a word at least 6 letters long. 2. add a number to the middle somewhere. 3. nothing obvious ('passw0rd' and 'pa55word' are obvious)Quality:
DELIVERY - CHOWNOW
Delivery zones can be set up on the ChowNow dashboard by zip code, mile radius and custom polygon. You can set up multiple zones and use any combination of the zone types. HOW DO I EDIT MY ACCOUNT INFORMATION? You can edit your account information, such as credit card information, delivery information and phone number at eat.chownow.com under "Account Settings." Provide a short description of the article. The title appears in the article and in search results. How do I edit my account information? WHY GRUBHUB PRICES FOR CUSTOMERS JUST SKYROCKETED Grubhub shared that customers can end up paying $47 for $26 worth of food. While Grubhub’s prices vary, the company’s latest investor letter explained some of their fees. In the diagram below, you’ll see an example order from a non-partnered restaurant. The customer ends up paying $16 in fees. With the tip, that’s a $47 total for $26 HOW DO THE ORDER FOR NOW AND ORDER FOR LATER OPTIONS WORK? How do the Order for Now and Order for Later options work? A bubble will pop up on the top right corner of your ChowNow tablet notifying you that an advanced order has been placed. The advanced order will ring as a new order based on the order ahead time you set in the ChowNow Dashboard. For example, if you set your order ahead time for30
HOW DO I CANCEL AN ORDER I JUST PLACED? cancel-my-order. Details. Once you have confirmed with the restaurant that they are not going to make your food, the restaurant can then refund you through ChowNow. If you can’t reach the restaurant, please contact our Support Team immediately by calling 888-707-2469.Article Currency.
WHO GETS MY TIP?
who-gets-my-tips. Details. For pick up orders and delivery orders that the restaurant delivers directly, your tip goes directly to the restaurant and they divide it amongst their staff according to their local laws. If the restaurant uses a delivery service to have the order delivered, the tip PICKUP/DELIVERY ORDER ISSUES If I had a service issue with the restaurant or delivery driver, what steps should I take? Please contact our Customer Support Team by chatting with us below or emailing support@chownow.com with your order details. We'll investigate the situation and follow up with you as soon as we have an update. 1555 Views • Feb 20, 2019 • Knowledge. ONLINE ORDERING SYSTEM & FOOD ORDERING APP A reliable, fast, and “pretty darn good looking” ChowNow Tablet routes incoming orders, sends ready times, and manages transactions. POS Integration & Printers. Send tickets right to the kitchen with a custom printer or straight to the POS with our Square integration. Delivery Management.ACCOUNT LOGIN
Simplify Operations. Run things your way with order management, POS integrations, 24/7 human support, and delivery. Explore MoreCHOWNOW
1. pick a word at least 6 letters long. 2. add a number to the middle somewhere. 3. nothing obvious ('passw0rd' and 'pa55word' are obvious)Quality:
DELIVERY - CHOWNOW
Delivery zones can be set up on the ChowNow dashboard by zip code, mile radius and custom polygon. You can set up multiple zones and use any combination of the zone types. HOW DO I EDIT MY ACCOUNT INFORMATION? You can edit your account information, such as credit card information, delivery information and phone number at eat.chownow.com under "Account Settings." Provide a short description of the article. The title appears in the article and in search results. How do I edit my account information? WHY GRUBHUB PRICES FOR CUSTOMERS JUST SKYROCKETED Grubhub shared that customers can end up paying $47 for $26 worth of food. While Grubhub’s prices vary, the company’s latest investor letter explained some of their fees. In the diagram below, you’ll see an example order from a non-partnered restaurant. The customer ends up paying $16 in fees. With the tip, that’s a $47 total for $26 HOW DO THE ORDER FOR NOW AND ORDER FOR LATER OPTIONS WORK? How do the Order for Now and Order for Later options work? A bubble will pop up on the top right corner of your ChowNow tablet notifying you that an advanced order has been placed. The advanced order will ring as a new order based on the order ahead time you set in the ChowNow Dashboard. For example, if you set your order ahead time for30
HOW DO I CANCEL AN ORDER I JUST PLACED? cancel-my-order. Details. Once you have confirmed with the restaurant that they are not going to make your food, the restaurant can then refund you through ChowNow. If you can’t reach the restaurant, please contact our Support Team immediately by calling 888-707-2469.Article Currency.
WHO GETS MY TIP?
who-gets-my-tips. Details. For pick up orders and delivery orders that the restaurant delivers directly, your tip goes directly to the restaurant and they divide it amongst their staff according to their local laws. If the restaurant uses a delivery service to have the order delivered, the tip PICKUP/DELIVERY ORDER ISSUES If I had a service issue with the restaurant or delivery driver, what steps should I take? Please contact our Customer Support Team by chatting with us below or emailing support@chownow.com with your order details. We'll investigate the situation and follow up with you as soon as we have an update. 1555 Views • Feb 20, 2019 • Knowledge. THE ONLINE ORDERING APP FOR RESTAURANT OWNERS Customers are asking for faster, easier ways to order their meals. Like most people they are busy checking emails, jumping in and out of apps, messaging friends and browsing websites. Said another way, customers live and work online. ChowNow was created to bridge this disconnect. Our products help restaurants get online quickly andeasily so
MEMBERSHIPS
Support a local restaurant you love and enjoy a year of discounts. Purchase a Loyal Local Membership at a restaurant of your choice for a small one-time fee and receive up to 25% off every order for a year.Browse Restaurants.
HOME
Pickup/Delivery. Find solutions, set up instructions, troubleshooting steps, and helpful tips specific to you. View all. HOW DO THE ORDER FOR NOW AND ORDER FOR LATER OPTIONS WORK? How do the Order for Now and Order for Later options work? A bubble will pop up on the top right corner of your ChowNow tablet notifying you that an advanced order has been placed. The advanced order will ring as a new order based on the order ahead time you set in the ChowNow Dashboard. For example, if you set your order ahead time for30
ONLINE FOOD ORDERING SYSTEM SUPPORT Having trouble using your ChowNow online food ordering system, or just want some tips to use it more effectively? We’re here to help. HOW DO I CANCEL AN ORDER I JUST PLACED? cancel-my-order. Details. Once you have confirmed with the restaurant that they are not going to make your food, the restaurant can then refund you through ChowNow. If you can’t reach the restaurant, please contact our Support Team immediately by calling 888-707-2469.Article Currency.
CHOWNOW BRAND GUIDELINE The device images below are the only images approved for use under these brand guidelines. Click the image to download the file of choice. ChowNow Ordering System. ChowNow Discover. ChowNow Tablet.ChowNow Dashboard.
PICKUP/DELIVERY ORDER ISSUES If I had a service issue with the restaurant or delivery driver, what steps should I take? Please contact our Customer Support Team by chatting with us below or emailing support@chownow.com with your order details. We'll investigate the situation and follow up with you as soon as we have an update. 1555 Views • Feb 20, 2019 • Knowledge. HOW DO I ADD OR MAKE CHANGES TO AN OPTION/MODIFIER ON AN how-to-change-menu-modifier. Details. 1) Login to the ChowNow Dashboard. 2) Scroll over "Locations" at the top of the screen, and click on the name of your location. 3) Click on "Menus" on the left side of the screen. 4) Click on the second tab in the middle of the screen titled "Items". This is where you'll be able to add new itemsand edit
HOW DO I REMOVE, EDIT, OR REPLACE A MENU PHOTO? Details. To remove a photo, you’ll need to click that menu item and then click “Remove photo” and this will remove the photo from your menu item immediately. To edit or replace a photo, you’ll need to click that item again, and click on “Remove photo”. Then you’llneed to
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ChowNow Direct allows customers to place orders directly from your website, social media profiles, and custom-built food ordering apps — commission-free.See How It Works
REACH NEW CUSTOMERS, WITHOUT THE THIRD-PARTY COMMISSIONS. ChowNow Discover puts your restaurant on the map, so hungry customers craving your cuisine can find you in seconds.SEE IT IN ACTION
WHAT YOU GET WITH CHOWNOWWEBSITE ORDERING
Give hungry customers the ability to order directly from your restaurant’s website — on desktop or mobile. Learn how it’ll boost your efficiency.
SOCIAL ORDERING
Turn social visits into transactions with ChowNow ordering on your Facebook page. Get the guide to boost your social presence.
MANAGEMENT TOOLS
Accept orders and set ready times through your Tablet. Use your Dashboard to update your menu on the fly.CUSTOMER INSIGHTS
Access valuable data for every order you receive and get to know your customers better than ever. See how to put your insights to use.
MARKETING SERVICES
Partner with a dedicated success manager to develop strategies that will drive more online and mobile orders. Discover the team’s expertemail tips
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Reach Support any day of the week, our team is on call and proactively monitoring orders as they come in. HEAR WHAT RESTAURANTS ARE SAYING ABOUT US “CHOWNOW CREATES A DIALOGUE BETWEEN OUR RESTAURANT AND THE GUEST.” ARTHUR MULLEN, MANAGER “OUR ONLINE ORDERING HAS INCREASED ABOUT 4X IN THE PAST 3–4 YEARS AND CHOWNOW HAS MADE IT EASIER AND MORE EFFICIENT TO GET ORDERS THROUGH. IT FITS RIGHT INTO THE OPERATIONAL FLOW.” AMBER JAMAL, MARKETING & PR MANAGER “LIFE BEFORE CHOWNOW WAS VERY CHAOTIC — WE GOT A LOT OF PHONE CALLS, A LOT OF MISTYPED ORDERS. SO WITH CHOWNOW, THE ABILITY TO SEE THE ORDER DIRECTLY FROM THE CUSTOMER MAKES IT SO STREAMLINED.” JOHN SUNGKAMEE, OWNER* XOCO
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