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Our Genesis. Prior to 2008, Capillary co-founders Aneesh Reddy, Ajay Modani, and Krishna Mehra dug into conversations with consumer brands, and learnt their biggest challenges. CUSTOMER DATA PLATFORM (CDP) SOFTWARE AI-Powered Customer Data Platform. With so many interaction channels today, it’s difficult to know where your customer has been and how they engage with your brand. Capillary Customer Data Platform gathers customer data from all touchpoints to give you a 360° single view of consumers and drive highly personalized and contextual customer TOP 6 METRICS TO MEASURE CUSTOMER LOYALTY 5) Customer Loyalty Index. The Customer Loyalty Index (CLI) is a standardized tool that is used to track customer loyalty over time. Even though customer loyalty may be your number one priority, it can’t be summed up in a single number. This is why CLI takes into consideration multiple factors like NPS, upselling, and repurchasing. SUPPORT - CAPILLARY SUPPORT PORTAL Welcome to Capillary Support Portal. Select a module to start. Login to access more content.F&B TRENDS FOR 2020
F&B Trends for 2020 – Technology & Consumer Behaviour. The F&B business is one of the toughest markets to be in. On one hand, you have rapidly rising rental, labour and raw material costs, and on the other, fickle and highly demanding customers who expect the best dining experience every time. And to top it all off, you haveaggregators
LMS - CAPILLARY TECH LMS - Capillary Tech THE FUTURE OF ECOMMERCE & HOW TO BE READY FOR IT The Future of Ecommerce & How to Be Ready For It. For most of human history, people have been good at predicting future technologies and innovations for say, 100 years ahead. Today, predicting things even just 5 years down the line is usually an attempt at futility. Thousands of existing technologies and industries are blending andmerging in
ECOMMERCE IN MALAYSIA : GROWTH, TRENDS & OPPORTUNITIES Ecommerce in Malaysia : Growth, Trends & Opportunities. Malaysia’s tryst with Ecommerce started in 2004 with the launch of eBay Malaysia. This was followed by Lelong.com.my in 2007 – a C2C platform – that attracts more than 9.56 million visitors per month. Lelong is credited for pioneering the Malaysian ecommerce industry and enjoyed MEZA.REWARDS PROGRAM: POWERED BY MODERN ELECTRONICS Earn & Redeem. We designed Meza.rewards for unique shopping experience. You will get "Meza" points which you can exchange for new products once you reach the minimum 1000 points. These points are valid till 12 months*. To redeem points, you’re welcome to visit Modern Electronics showroom across the Kingdom or https://www.mstores.com . CONTACT US | GLOBAL OFFICES | CAPILLARY Bengaluru - India. #36/5, 2 nd Floor, Somasandra Palya, Adjacent 27 th Main Road, Sector 2, HSR Layout, Bengaluru - 560102.phone1800-419-4450.
WORK WITH US
Our Genesis. Prior to 2008, Capillary co-founders Aneesh Reddy, Ajay Modani, and Krishna Mehra dug into conversations with consumer brands, and learnt their biggest challenges. CUSTOMER DATA PLATFORM (CDP) SOFTWARE AI-Powered Customer Data Platform. With so many interaction channels today, it’s difficult to know where your customer has been and how they engage with your brand. Capillary Customer Data Platform gathers customer data from all touchpoints to give you a 360° single view of consumers and drive highly personalized and contextual customer TOP 6 METRICS TO MEASURE CUSTOMER LOYALTY 5) Customer Loyalty Index. The Customer Loyalty Index (CLI) is a standardized tool that is used to track customer loyalty over time. Even though customer loyalty may be your number one priority, it can’t be summed up in a single number. This is why CLI takes into consideration multiple factors like NPS, upselling, and repurchasing. SUPPORT - CAPILLARY SUPPORT PORTAL Welcome to Capillary Support Portal. Select a module to start. Login to access more content.F&B TRENDS FOR 2020
F&B Trends for 2020 – Technology & Consumer Behaviour. The F&B business is one of the toughest markets to be in. On one hand, you have rapidly rising rental, labour and raw material costs, and on the other, fickle and highly demanding customers who expect the best dining experience every time. And to top it all off, you haveaggregators
LMS - CAPILLARY TECH LMS - Capillary Tech THE FUTURE OF ECOMMERCE & HOW TO BE READY FOR IT The Future of Ecommerce & How to Be Ready For It. For most of human history, people have been good at predicting future technologies and innovations for say, 100 years ahead. Today, predicting things even just 5 years down the line is usually an attempt at futility. Thousands of existing technologies and industries are blending andmerging in
ECOMMERCE IN MALAYSIA : GROWTH, TRENDS & OPPORTUNITIES Ecommerce in Malaysia : Growth, Trends & Opportunities. Malaysia’s tryst with Ecommerce started in 2004 with the launch of eBay Malaysia. This was followed by Lelong.com.my in 2007 – a C2C platform – that attracts more than 9.56 million visitors per month. Lelong is credited for pioneering the Malaysian ecommerce industry and enjoyed MEZA.REWARDS PROGRAM: POWERED BY MODERN ELECTRONICS Earn & Redeem. We designed Meza.rewards for unique shopping experience. You will get "Meza" points which you can exchange for new products once you reach the minimum 1000 points. These points are valid till 12 months*. To redeem points, you’re welcome to visit Modern Electronics showroom across the Kingdom or https://www.mstores.com . COVID 19 - FORCING CHANGE IN RETAIL ORDERING BEHAVIOUR Covid-19 Epidemic is Creating a Paradigm Shift in Consumer Behaviour. Spurred on by a trifecta of smartphone penetration, cheaper 4G networks and increasing consumer wealth, the Indian ecommerce market was expected to grow to US$ 200 billion by 2026. That projection was based on customer and market research in a pre-Covid 19 world. RESTAURANT ONLINE ORDERING SYSTEM & LOYALTY PROGRAM Deliver a delightful online ordering experience on the web and mobile, increase repeat visits from customers and get profitable consumer insights with leading restaurant online ordering system & loyaltyprogram.
CUSTOMER DATA PLATFORM (CDP) SOFTWARE AI-Powered Customer Data Platform. With so many interaction channels today, it’s difficult to know where your customer has been and how they engage with your brand. Capillary Customer Data Platform gathers customer data from all touchpoints to give you a 360° single view of consumers and drive highly personalized and contextual customer SUPPORT - CAPILLARY SUPPORT PORTAL Welcome to Capillary Support Portal. Select a module to start. Login to access more content. THE FUTURE OF ECOMMERCE & HOW TO BE READY FOR IT The Future of Ecommerce & How to Be Ready For It. For most of human history, people have been good at predicting future technologies and innovations for say, 100 years ahead. Today, predicting things even just 5 years down the line is usually an attempt at futility. Thousands of existing technologies and industries are blending andmerging in
CAPILLARY BLOG
As per iVend Retail Research 2019 report. As we dive deeper into the retail segment of the Middle East, let’s take a cue from some of the lauded retail loyalty programs that have been there and continue to churn profitable wallets, rooted by a loyal customer base. 1. Amber. A premium rewards program by Al Tayer Group, Amber has partnered with HOW TO CHOOSE AN IN-STORE ANALYTICS SOLUTION Ability to Shadow Your Shoppers Across Channels Who entered when, how much time they spent in different sections, which items did they add to cart versus which they did not, which purchase decisions they took in the store versus which they took online - such wealth of information can be gathered and analyzed, thanks to retail analytics which shadows your shoppers across channels. COALITION LOYALTY PROGRAMS FOR RETAIL BRANDS PAYBACK is another leading coalition loyalty program, launched in Germany in 2000, and currently claiming more than 600 online partners and 35 retail companies in Germany. After immense localized popularity, the program has spread to multiple countries. In India, PAYBACK was launched in 2010 and is today one of India’s largestMulti-Brand
LOGIN | CAPILLARY TECHNOLOGIES Capillary Retail CRM Customer Secure Login Page. Login to your Capillary Customer Account using Email/Password or SSO. INFUSE NON TRANSACTIONAL REWARDS INTO YOUR LOYALTY STRATEGY Nurture Emotional Loyalty. Non-transactional rewards are a great way to strengthen the emotional loyalty of a brand-customer relationship. Emotional loyalty is a combination of three components (Affinity, Attachment & Trust) and together they underscore the reason why customers prefer a brand over the others, beyond the monetary aspects. RETAIL CRM, ECOMMERCE PLATFORM & LOYALTY PROGRAM Unlock Growth with Retail CRM, Ecommerce & Loyalty Platforms. At Capillary, we help businesses grow amidst changing consumer expectations. Collect more data and insights into your consumers & business to unlock greater revenues. CONTACT US | GLOBAL OFFICES | CAPILLARY Bengaluru - India. #36/5, 2 nd Floor, Somasandra Palya, Adjacent 27 th Main Road, Sector 2, HSR Layout, Bengaluru - 560102.phone1800-419-4450.
WORK WITH US
Our Genesis. Prior to 2008, Capillary co-founders Aneesh Reddy, Ajay Modani, and Krishna Mehra dug into conversations with consumer brands, and learnt their biggest challenges. TOP 6 METRICS TO MEASURE CUSTOMER LOYALTY 5) Customer Loyalty Index. The Customer Loyalty Index (CLI) is a standardized tool that is used to track customer loyalty over time. Even though customer loyalty may be your number one priority, it can’t be summed up in a single number. This is why CLI takes into consideration multiple factors like NPS, upselling, and repurchasing.F&B TRENDS FOR 2020
F&B Trends for 2020 – Technology & Consumer Behaviour. The F&B business is one of the toughest markets to be in. On one hand, you have rapidly rising rental, labour and raw material costs, and on the other, fickle and highly demanding customers who expect the best dining experience every time. And to top it all off, you haveaggregators
LOGIN | CAPILLARY TECHNOLOGIES Capillary Retail CRM Customer Secure Login Page. Login to your Capillary Customer Account using Email/Password or SSO. ECOMMERCE IN MALAYSIA : GROWTH, TRENDS & OPPORTUNITIES Ecommerce in Malaysia : Growth, Trends & Opportunities. Malaysia’s tryst with Ecommerce started in 2004 with the launch of eBay Malaysia. This was followed by Lelong.com.my in 2007 – a C2C platform – that attracts more than 9.56 million visitors per month. Lelong is credited for pioneering the Malaysian ecommerce industry and enjoyed LMS - CAPILLARY TECH LMS - Capillary Tech JOTUN - CUSTOMER CARE Jotun - Customer Care MEZA.REWARDS PROGRAM: POWERED BY MODERN ELECTRONICS Meza.Rewards program: Powered by Modern electronics RETAIL CRM, ECOMMERCE PLATFORM & LOYALTY PROGRAM Unlock Growth with Retail CRM, Ecommerce & Loyalty Platforms. At Capillary, we help businesses grow amidst changing consumer expectations. Collect more data and insights into your consumers & business to unlock greater revenues. CONTACT US | GLOBAL OFFICES | CAPILLARY Bengaluru - India. #36/5, 2 nd Floor, Somasandra Palya, Adjacent 27 th Main Road, Sector 2, HSR Layout, Bengaluru - 560102.phone1800-419-4450.
WORK WITH US
Our Genesis. Prior to 2008, Capillary co-founders Aneesh Reddy, Ajay Modani, and Krishna Mehra dug into conversations with consumer brands, and learnt their biggest challenges. TOP 6 METRICS TO MEASURE CUSTOMER LOYALTY 5) Customer Loyalty Index. The Customer Loyalty Index (CLI) is a standardized tool that is used to track customer loyalty over time. Even though customer loyalty may be your number one priority, it can’t be summed up in a single number. This is why CLI takes into consideration multiple factors like NPS, upselling, and repurchasing.F&B TRENDS FOR 2020
F&B Trends for 2020 – Technology & Consumer Behaviour. The F&B business is one of the toughest markets to be in. On one hand, you have rapidly rising rental, labour and raw material costs, and on the other, fickle and highly demanding customers who expect the best dining experience every time. And to top it all off, you haveaggregators
LOGIN | CAPILLARY TECHNOLOGIES Capillary Retail CRM Customer Secure Login Page. Login to your Capillary Customer Account using Email/Password or SSO. ECOMMERCE IN MALAYSIA : GROWTH, TRENDS & OPPORTUNITIES Ecommerce in Malaysia : Growth, Trends & Opportunities. Malaysia’s tryst with Ecommerce started in 2004 with the launch of eBay Malaysia. This was followed by Lelong.com.my in 2007 – a C2C platform – that attracts more than 9.56 million visitors per month. Lelong is credited for pioneering the Malaysian ecommerce industry and enjoyed LMS - CAPILLARY TECH LMS - Capillary Tech JOTUN - CUSTOMER CARE Jotun - Customer Care MEZA.REWARDS PROGRAM: POWERED BY MODERN ELECTRONICS Meza.Rewards program: Powered by Modern electronics OUR STORY | CAPILLARY Since 2008, Capillary has been at the forefront of the constant evolution in consumer experiences. At the time, according to the conversations Capillary co-founders Aneesh Reddy, Ajay Modani, and Krishna Mehra had with consumer brands, the biggest challenges they were facing was an inability to capture customer data, identify consumers visiting their stores and to communicate effectively with RESTAURANT ONLINE ORDERING SYSTEM & LOYALTY PROGRAM Deliver a delightful online ordering experience on the web and mobile, increase repeat visits from customers and get profitable consumer insights with leading restaurant online ordering system & loyaltyprogram.
LEADERSHIP | CAPILLARY For his work with Capillary, Aneesh has been recognized as a "Forty under 40" leader by Fortune Magazine and The Economic Times. He is the youngest ever Distinguished Alumnus Awardee of IIT Kharagpur. He is also an active contributor to the start-up ecosystem, being an angel investor with over 25 investments across the board. HOSPITALITY LOYALTY PROGRAM STRATEGIES IN THE POST-COVID WORLD Rewards for non-stay loyalty. Customers could earn 6x Marriott Bonvoy points on spending up to $ 7,500 at US supermarkets from May through June 2020. Similarly, they could earn 12x Hilton Honors points. Takeaways and deliveries from U.S. restaurants also qualified customers for resort credits at both the hotel chains.CAPILLARY BLOG
As per iVend Retail Research 2019 report. As we dive deeper into the retail segment of the Middle East, let’s take a cue from some of the lauded retail loyalty programs that have been there and continue to churn profitable wallets, rooted by a loyal customer base. 1. Amber. A premium rewards program by Al Tayer Group, Amber has partnered with LOYALTY PROGRAMS: TIPS, INSIGHTS & STRATEGIES FOR SUCCESS A loyalty program provides brands with rich customer data that can be used to influence purchase behavior and create high impact cross-sell/up-sell opportunities. For instance, brands can leverage customer insights to generate real-time, rule-based dynamic vouchersduring checkout.
HOW DARK STORES ARE REVOLUTIONIZING GROCERY ECOMMERCE Let’s accept it. It is a chore. Yes, we are talking about grocery shopping – one of those unavoidable duties that millennials call part of adulting, and PEOPLE COUNTERS : BENEFITS, BUYING GUIDE & BEST PRACTISES Benefits, Buying Guide & Best Practises What are people counters. People counters are essentially any type of device that counts the number of people walking in and out of a certain specified area. RETAIL 2021: VISION, APPROACH & STRATEGIES Retail 2021: Vision, Approach & Strategies. 2021 will be an exciting year for retail as brands try to sustain their digital momentum while ensuring a great in-store experience, and more importantly - strategizing the interplay between the two worlds. But with vaccines on the horizon, will ecommerce continue its rapid growth or willconsumers
BEST LOYALTY PROGRAMS IN INDIA The Times Group’s loyalty program, Times Points, is genuinely digital and ingenious. It rewards its viewers and readers for the time they spend on its partner platforms such as The Times of India, The Economic Times, Navbharat Times, Maharashtra Times, NewsPoint, HDFC-TimesPoint Debit Card, and many others. Every user action,including likes
RETAIL CRM, ECOMMERCE PLATFORM & LOYALTY PROGRAM Unlock Growth with Retail CRM, Ecommerce & Loyalty Platforms. At Capillary, we help businesses grow amidst changing consumer expectations. Collect more data and insights into your consumers & business to unlock greater revenues.WORK WITH US
Our Genesis. Prior to 2008, Capillary co-founders Aneesh Reddy, Ajay Modani, and Krishna Mehra dug into conversations with consumer brands, and learnt their biggest challenges. TOP 6 METRICS TO MEASURE CUSTOMER LOYALTY 5) Customer Loyalty Index. The Customer Loyalty Index (CLI) is a standardized tool that is used to track customer loyalty over time. Even though customer loyalty may be your number one priority, it can’t be summed up in a single number. This is why CLI takes into consideration multiple factors like NPS, upselling, and repurchasing. CUSTOMER DATA PLATFORM (CDP) SOFTWARE AI-Powered Customer Data Platform. With so many interaction channels today, it’s difficult to know where your customer has been and how they engage with your brand. Capillary Customer Data Platform gathers customer data from all touchpoints to give you a 360° single view of consumers and drive highly personalized and contextual customerF&B TRENDS FOR 2020
F&B Trends for 2020 – Technology & Consumer Behaviour. The F&B business is one of the toughest markets to be in. On one hand, you have rapidly rising rental, labour and raw material costs, and on the other, fickle and highly demanding customers who expect the best dining experience every time. And to top it all off, you haveaggregators
SUPPORT - CAPILLARY SUPPORT PORTAL Welcome to Capillary Support Portal. Select a module to start. Login to access more content. THE FUTURE OF ECOMMERCE & HOW TO BE READY FOR IT The Future of Ecommerce & How to Be Ready For It. For most of human history, people have been good at predicting future technologies and innovations for say, 100 years ahead. Today, predicting things even just 5 years down the line is usually an attempt at futility. Thousands of existing technologies and industries are blending andmerging in
ECOMMERCE IN MALAYSIA : GROWTH, TRENDS & OPPORTUNITIES Ecommerce in Malaysia : Growth, Trends & Opportunities. Malaysia’s tryst with Ecommerce started in 2004 with the launch of eBay Malaysia. This was followed by Lelong.com.my in 2007 – a C2C platform – that attracts more than 9.56 million visitors per month. Lelong is credited for pioneering the Malaysian ecommerce industry and enjoyed LMS - CAPILLARY TECH LMS - Capillary Tech CUSTOMER SUMMARY FACT TABLE Column Descriptionaverage_spent_per_skuThis is average amount of money a customer spends on a single quantity of product purchased in its lifetime with the brandaverage_spent_per_visitThis is average amount of money a customer spends on a single v RETAIL CRM, ECOMMERCE PLATFORM & LOYALTY PROGRAM Unlock Growth with Retail CRM, Ecommerce & Loyalty Platforms. At Capillary, we help businesses grow amidst changing consumer expectations. Collect more data and insights into your consumers & business to unlock greater revenues.WORK WITH US
Our Genesis. Prior to 2008, Capillary co-founders Aneesh Reddy, Ajay Modani, and Krishna Mehra dug into conversations with consumer brands, and learnt their biggest challenges. TOP 6 METRICS TO MEASURE CUSTOMER LOYALTY 5) Customer Loyalty Index. The Customer Loyalty Index (CLI) is a standardized tool that is used to track customer loyalty over time. Even though customer loyalty may be your number one priority, it can’t be summed up in a single number. This is why CLI takes into consideration multiple factors like NPS, upselling, and repurchasing. CUSTOMER DATA PLATFORM (CDP) SOFTWARE AI-Powered Customer Data Platform. With so many interaction channels today, it’s difficult to know where your customer has been and how they engage with your brand. Capillary Customer Data Platform gathers customer data from all touchpoints to give you a 360° single view of consumers and drive highly personalized and contextual customerF&B TRENDS FOR 2020
F&B Trends for 2020 – Technology & Consumer Behaviour. The F&B business is one of the toughest markets to be in. On one hand, you have rapidly rising rental, labour and raw material costs, and on the other, fickle and highly demanding customers who expect the best dining experience every time. And to top it all off, you haveaggregators
SUPPORT - CAPILLARY SUPPORT PORTAL Welcome to Capillary Support Portal. Select a module to start. Login to access more content. THE FUTURE OF ECOMMERCE & HOW TO BE READY FOR IT The Future of Ecommerce & How to Be Ready For It. For most of human history, people have been good at predicting future technologies and innovations for say, 100 years ahead. Today, predicting things even just 5 years down the line is usually an attempt at futility. Thousands of existing technologies and industries are blending andmerging in
ECOMMERCE IN MALAYSIA : GROWTH, TRENDS & OPPORTUNITIES Ecommerce in Malaysia : Growth, Trends & Opportunities. Malaysia’s tryst with Ecommerce started in 2004 with the launch of eBay Malaysia. This was followed by Lelong.com.my in 2007 – a C2C platform – that attracts more than 9.56 million visitors per month. Lelong is credited for pioneering the Malaysian ecommerce industry and enjoyed LMS - CAPILLARY TECH LMS - Capillary Tech CUSTOMER SUMMARY FACT TABLE Column Descriptionaverage_spent_per_skuThis is average amount of money a customer spends on a single quantity of product purchased in its lifetime with the brandaverage_spent_per_visitThis is average amount of money a customer spends on a single v RESTAURANT ONLINE ORDERING SYSTEM & LOYALTY PROGRAM Deliver a delightful online ordering experience on the web and mobile, increase repeat visits from customers and get profitable consumer insights with leading restaurant online ordering system & loyaltyprogram.
COVID 19 - FORCING CHANGE IN RETAIL ORDERING BEHAVIOUR Covid-19 Epidemic is Creating a Paradigm Shift in Consumer Behaviour. Spurred on by a trifecta of smartphone penetration, cheaper 4G networks and increasing consumer wealth, the Indian ecommerce market was expected to grow to US$ 200 billion by 2026. That projection was based on customer and market research in a pre-Covid 19 world. CUSTOMER DATA PLATFORM (CDP) SOFTWARE AI-Powered Customer Data Platform. With so many interaction channels today, it’s difficult to know where your customer has been and how they engage with your brand. Capillary Customer Data Platform gathers customer data from all touchpoints to give you a 360° single view of consumers and drive highly personalized and contextual customer SUPPORT - CAPILLARY SUPPORT PORTAL Welcome to Capillary Support Portal. Select a module to start. Login to access more content. GUIDE TO CRM SYSTEMS: UNCOVER CUSTOMER INSIGHTS CRM or Customer Relationship Management is the process of managing interactions with existing and prospective customers. It essentially helps businesses to manage customer data and is a vital tool for uncovering customer insights and supporting sales management. HOSPITALITY LOYALTY PROGRAM STRATEGIES IN THE POST-COVID WORLD Rewards for non-stay loyalty. Customers could earn 6x Marriott Bonvoy points on spending up to $ 7,500 at US supermarkets from May through June 2020. Similarly, they could earn 12x Hilton Honors points. Takeaways and deliveries from U.S. restaurants also qualified customers for resort credits at both the hotel chains. HOW TO CHOOSE AN IN-STORE ANALYTICS SOLUTION Ability to Shadow Your Shoppers Across Channels Who entered when, how much time they spent in different sections, which items did they add to cart versus which they did not, which purchase decisions they took in the store versus which they took online - such wealth of information can be gathered and analyzed, thanks to retail analytics which shadows your shoppers across channels.CAPILLARY BLOG
As per iVend Retail Research 2019 report. As we dive deeper into the retail segment of the Middle East, let’s take a cue from some of the lauded retail loyalty programs that have been there and continue to churn profitable wallets, rooted by a loyal customer base. 1. Amber. A premium rewards program by Al Tayer Group, Amber has partnered with THE FUTURE OF ECOMMERCE & HOW TO BE READY FOR IT The Future of Ecommerce & How to Be Ready For It. For most of human history, people have been good at predicting future technologies and innovations for say, 100 years ahead. Today, predicting things even just 5 years down the line is usually an attempt at futility. Thousands of existing technologies and industries are blending andmerging in
LOGIN | CAPILLARY TECHNOLOGIES Capillary Retail CRM Customer Secure Login Page. Login to your Capillary Customer Account using Email/Password or SSO. RETAIL CRM, ECOMMERCE PLATFORM & LOYALTY PROGRAM Unlock Growth with Retail CRM, Ecommerce & Loyalty Platforms. At Capillary, we help businesses grow amidst changing consumer expectations. Collect more data and insights into your consumers & business to unlock greater revenues. CONTACT US | GLOBAL OFFICES | CAPILLARY Bengaluru - India. #36/5, 2 nd Floor, Somasandra Palya, Adjacent 27 th Main Road, Sector 2, HSR Layout, Bengaluru - 560102.phone1800-419-4450.
WORK WITH US
Our Genesis. Prior to 2008, Capillary co-founders Aneesh Reddy, Ajay Modani, and Krishna Mehra dug into conversations with consumer brands, and learnt their biggest challenges. TOP 6 METRICS TO MEASURE CUSTOMER LOYALTY 5) Customer Loyalty Index. The Customer Loyalty Index (CLI) is a standardized tool that is used to track customer loyalty over time. Even though customer loyalty may be your number one priority, it can’t be summed up in a single number. This is why CLI takes into consideration multiple factors like NPS, upselling, and repurchasing. GUIDE TO CRM SYSTEMS: UNCOVER CUSTOMER INSIGHTS CRM or Customer Relationship Management is the process of managing interactions with existing and prospective customers. It essentially helps businesses to manage customer data and is a vital tool for uncovering customer insights and supporting sales management. SUPPORT - CAPILLARY SUPPORT PORTAL Welcome to Capillary Support Portal. Select a module to start. Login to access more content.F&B TRENDS FOR 2020
F&B Trends for 2020 – Technology & Consumer Behaviour. The F&B business is one of the toughest markets to be in. On one hand, you have rapidly rising rental, labour and raw material costs, and on the other, fickle and highly demanding customers who expect the best dining experience every time. And to top it all off, you haveaggregators
LOGIN | CAPILLARY TECHNOLOGIESCAPILLARY BEDSCAPILLARY CAPCAPILLARYFLOWCAPILLARY TUBE
Capillary Retail CRM Customer Secure Login Page. Login to your Capillary Customer Account using Email/Password or SSO. LMS - CAPILLARY TECH LMS - Capillary Tech THE FUTURE OF ECOMMERCE & HOW TO BE READY FOR IT The Future of Ecommerce & How to Be Ready For It. For most of human history, people have been good at predicting future technologies and innovations for say, 100 years ahead. Today, predicting things even just 5 years down the line is usually an attempt at futility. Thousands of existing technologies and industries are blending andmerging in
RETAIL CRM, ECOMMERCE PLATFORM & LOYALTY PROGRAM Unlock Growth with Retail CRM, Ecommerce & Loyalty Platforms. At Capillary, we help businesses grow amidst changing consumer expectations. Collect more data and insights into your consumers & business to unlock greater revenues. CONTACT US | GLOBAL OFFICES | CAPILLARY Bengaluru - India. #36/5, 2 nd Floor, Somasandra Palya, Adjacent 27 th Main Road, Sector 2, HSR Layout, Bengaluru - 560102.phone1800-419-4450.
WORK WITH US
Our Genesis. Prior to 2008, Capillary co-founders Aneesh Reddy, Ajay Modani, and Krishna Mehra dug into conversations with consumer brands, and learnt their biggest challenges. TOP 6 METRICS TO MEASURE CUSTOMER LOYALTY 5) Customer Loyalty Index. The Customer Loyalty Index (CLI) is a standardized tool that is used to track customer loyalty over time. Even though customer loyalty may be your number one priority, it can’t be summed up in a single number. This is why CLI takes into consideration multiple factors like NPS, upselling, and repurchasing. GUIDE TO CRM SYSTEMS: UNCOVER CUSTOMER INSIGHTS CRM or Customer Relationship Management is the process of managing interactions with existing and prospective customers. It essentially helps businesses to manage customer data and is a vital tool for uncovering customer insights and supporting sales management. SUPPORT - CAPILLARY SUPPORT PORTAL Welcome to Capillary Support Portal. Select a module to start. Login to access more content.F&B TRENDS FOR 2020
F&B Trends for 2020 – Technology & Consumer Behaviour. The F&B business is one of the toughest markets to be in. On one hand, you have rapidly rising rental, labour and raw material costs, and on the other, fickle and highly demanding customers who expect the best dining experience every time. And to top it all off, you haveaggregators
LOGIN | CAPILLARY TECHNOLOGIESCAPILLARY BEDSCAPILLARY CAPCAPILLARYFLOWCAPILLARY TUBE
Capillary Retail CRM Customer Secure Login Page. Login to your Capillary Customer Account using Email/Password or SSO. LMS - CAPILLARY TECH LMS - Capillary Tech THE FUTURE OF ECOMMERCE & HOW TO BE READY FOR IT The Future of Ecommerce & How to Be Ready For It. For most of human history, people have been good at predicting future technologies and innovations for say, 100 years ahead. Today, predicting things even just 5 years down the line is usually an attempt at futility. Thousands of existing technologies and industries are blending andmerging in
RESTAURANT ONLINE ORDERING SYSTEM & LOYALTY PROGRAM Deliver a delightful online ordering experience on the web and mobile, increase repeat visits from customers and get profitable consumer insights with leading restaurant online ordering system & loyaltyprogram.
COVID 19 - FORCING CHANGE IN RETAIL ORDERING BEHAVIOUR Covid-19 Epidemic is Creating a Paradigm Shift in Consumer Behaviour. Spurred on by a trifecta of smartphone penetration, cheaper 4G networks and increasing consumer wealth, the Indian ecommerce market was expected to grow to US$ 200 billion by 2026. That projection was based on customer and market research in a pre-Covid 19 world. SUPPORT - CAPILLARY SUPPORT PORTAL Welcome to Capillary Support Portal. Select a module to start. Login to access more content. GUIDE TO CRM SYSTEMS: UNCOVER CUSTOMER INSIGHTS CRM or Customer Relationship Management is the process of managing interactions with existing and prospective customers. It essentially helps businesses to manage customer data and is a vital tool for uncovering customer insights and supporting sales management. CUSTOMER DATA PLATFORM (CDP) SOFTWARE AI-Powered Customer Data Platform. With so many interaction channels today, it’s difficult to know where your customer has been and how they engage with your brand. Capillary Customer Data Platform gathers customer data from all touchpoints to give you a 360° single view of consumers and drive highly personalized and contextual customer RETAIL CRM, ECOMMERCE PLATFORM & LOYALTY PROGRAM At Capillary, we help businesses grow amidst changing consumer expectations. Ensure your existing customers keep coming back to you by intelligently rewarding them for their desired behaviour and enable lasting loyalty. Boost revenues with personalised CUSTOMER LOYALTY PROGRAMS Late 19th to Early 20th Century - Stamps. A department store in Milwaukee was the first to use trading stamps to boost customer loyalty. The premise was simple: customers were given trading stamps for every purchase which they pasted into booklets issued by thecompany.
THE FUTURE OF ECOMMERCE & HOW TO BE READY FOR IT The Future of Ecommerce & How to Be Ready For It. For most of human history, people have been good at predicting future technologies and innovations for say, 100 years ahead. Today, predicting things even just 5 years down the line is usually an attempt at futility. Thousands of existing technologies and industries are blending andmerging in
PEOPLE COUNTERS : BENEFITS, BUYING GUIDE & BEST PRACTISES Benefits, Buying Guide & Best Practises What are people counters. People counters are essentially any type of device that counts the number of people walking in and out of a certain specified area. MEZA.REWARDS PROGRAM: POWERED BY MODERN ELECTRONICS Meza.Rewards program: Powered by Modern electronics RETAIL CRM, ECOMMERCE PLATFORM & LOYALTY PROGRAM Unlock Growth with Retail CRM, Ecommerce & Loyalty Platforms. At Capillary, we help businesses grow amidst changing consumer expectations. Collect more data and insights into your consumers & business to unlock greater revenues. CONTACT US | GLOBAL OFFICES | CAPILLARY Bengaluru - India. #36/5, 2 nd Floor, Somasandra Palya, Adjacent 27 th Main Road, Sector 2, HSR Layout, Bengaluru - 560102.phone1800-419-4450.
WORK WITH US
Our Genesis. Prior to 2008, Capillary co-founders Aneesh Reddy, Ajay Modani, and Krishna Mehra dug into conversations with consumer brands, and learnt their biggest challenges. TOP 6 METRICS TO MEASURE CUSTOMER LOYALTY 5) Customer Loyalty Index. The Customer Loyalty Index (CLI) is a standardized tool that is used to track customer loyalty over time. Even though customer loyalty may be your number one priority, it can’t be summed up in a single number. This is why CLI takes into consideration multiple factors like NPS, upselling, and repurchasing. GUIDE TO CRM SYSTEMS: UNCOVER CUSTOMER INSIGHTS CRM or Customer Relationship Management is the process of managing interactions with existing and prospective customers. It essentially helps businesses to manage customer data and is a vital tool for uncovering customer insights and supporting sales management. SUPPORT - CAPILLARY SUPPORT PORTAL Welcome to Capillary Support Portal. Select a module to start. Login to access more content.F&B TRENDS FOR 2020
F&B Trends for 2020 – Technology & Consumer Behaviour. The F&B business is one of the toughest markets to be in. On one hand, you have rapidly rising rental, labour and raw material costs, and on the other, fickle and highly demanding customers who expect the best dining experience every time. And to top it all off, you haveaggregators
LOGIN | CAPILLARY TECHNOLOGIESCAPILLARY BEDSCAPILLARY CAPCAPILLARYFLOWCAPILLARY TUBE
Capillary Retail CRM Customer Secure Login Page. Login to your Capillary Customer Account using Email/Password or SSO. LMS - CAPILLARY TECH LMS - Capillary Tech THE FUTURE OF ECOMMERCE & HOW TO BE READY FOR IT The Future of Ecommerce & How to Be Ready For It. For most of human history, people have been good at predicting future technologies and innovations for say, 100 years ahead. Today, predicting things even just 5 years down the line is usually an attempt at futility. Thousands of existing technologies and industries are blending andmerging in
RETAIL CRM, ECOMMERCE PLATFORM & LOYALTY PROGRAM Unlock Growth with Retail CRM, Ecommerce & Loyalty Platforms. At Capillary, we help businesses grow amidst changing consumer expectations. Collect more data and insights into your consumers & business to unlock greater revenues. CONTACT US | GLOBAL OFFICES | CAPILLARY Bengaluru - India. #36/5, 2 nd Floor, Somasandra Palya, Adjacent 27 th Main Road, Sector 2, HSR Layout, Bengaluru - 560102.phone1800-419-4450.
WORK WITH US
Our Genesis. Prior to 2008, Capillary co-founders Aneesh Reddy, Ajay Modani, and Krishna Mehra dug into conversations with consumer brands, and learnt their biggest challenges. TOP 6 METRICS TO MEASURE CUSTOMER LOYALTY 5) Customer Loyalty Index. The Customer Loyalty Index (CLI) is a standardized tool that is used to track customer loyalty over time. Even though customer loyalty may be your number one priority, it can’t be summed up in a single number. This is why CLI takes into consideration multiple factors like NPS, upselling, and repurchasing. GUIDE TO CRM SYSTEMS: UNCOVER CUSTOMER INSIGHTS CRM or Customer Relationship Management is the process of managing interactions with existing and prospective customers. It essentially helps businesses to manage customer data and is a vital tool for uncovering customer insights and supporting sales management. SUPPORT - CAPILLARY SUPPORT PORTAL Welcome to Capillary Support Portal. Select a module to start. Login to access more content.F&B TRENDS FOR 2020
F&B Trends for 2020 – Technology & Consumer Behaviour. The F&B business is one of the toughest markets to be in. On one hand, you have rapidly rising rental, labour and raw material costs, and on the other, fickle and highly demanding customers who expect the best dining experience every time. And to top it all off, you haveaggregators
LOGIN | CAPILLARY TECHNOLOGIESCAPILLARY BEDSCAPILLARY CAPCAPILLARYFLOWCAPILLARY TUBE
Capillary Retail CRM Customer Secure Login Page. Login to your Capillary Customer Account using Email/Password or SSO. LMS - CAPILLARY TECH LMS - Capillary Tech THE FUTURE OF ECOMMERCE & HOW TO BE READY FOR IT The Future of Ecommerce & How to Be Ready For It. For most of human history, people have been good at predicting future technologies and innovations for say, 100 years ahead. Today, predicting things even just 5 years down the line is usually an attempt at futility. Thousands of existing technologies and industries are blending andmerging in
RESTAURANT ONLINE ORDERING SYSTEM & LOYALTY PROGRAM Deliver a delightful online ordering experience on the web and mobile, increase repeat visits from customers and get profitable consumer insights with leading restaurant online ordering system & loyaltyprogram.
COVID 19 - FORCING CHANGE IN RETAIL ORDERING BEHAVIOUR Covid-19 Epidemic is Creating a Paradigm Shift in Consumer Behaviour. Spurred on by a trifecta of smartphone penetration, cheaper 4G networks and increasing consumer wealth, the Indian ecommerce market was expected to grow to US$ 200 billion by 2026. That projection was based on customer and market research in a pre-Covid 19 world. SUPPORT - CAPILLARY SUPPORT PORTAL Welcome to Capillary Support Portal. Select a module to start. Login to access more content. GUIDE TO CRM SYSTEMS: UNCOVER CUSTOMER INSIGHTS CRM or Customer Relationship Management is the process of managing interactions with existing and prospective customers. It essentially helps businesses to manage customer data and is a vital tool for uncovering customer insights and supporting sales management. CUSTOMER DATA PLATFORM (CDP) SOFTWARE AI-Powered Customer Data Platform. With so many interaction channels today, it’s difficult to know where your customer has been and how they engage with your brand. Capillary Customer Data Platform gathers customer data from all touchpoints to give you a 360° single view of consumers and drive highly personalized and contextual customer RETAIL CRM, ECOMMERCE PLATFORM & LOYALTY PROGRAM At Capillary, we help businesses grow amidst changing consumer expectations. Ensure your existing customers keep coming back to you by intelligently rewarding them for their desired behaviour and enable lasting loyalty. Boost revenues with personalised CUSTOMER LOYALTY PROGRAMS Late 19th to Early 20th Century - Stamps. A department store in Milwaukee was the first to use trading stamps to boost customer loyalty. The premise was simple: customers were given trading stamps for every purchase which they pasted into booklets issued by thecompany.
THE FUTURE OF ECOMMERCE & HOW TO BE READY FOR IT The Future of Ecommerce & How to Be Ready For It. For most of human history, people have been good at predicting future technologies and innovations for say, 100 years ahead. Today, predicting things even just 5 years down the line is usually an attempt at futility. Thousands of existing technologies and industries are blending andmerging in
PEOPLE COUNTERS : BENEFITS, BUYING GUIDE & BEST PRACTISES Benefits, Buying Guide & Best Practises What are people counters. People counters are essentially any type of device that counts the number of people walking in and out of a certain specified area. MEZA.REWARDS PROGRAM: POWERED BY MODERN ELECTRONICS Meza.Rewards program: Powered by Modern electronics RETAIL CRM, ECOMMERCE PLATFORM & LOYALTY PROGRAM Unlock Growth with Retail CRM, Ecommerce & Loyalty Platforms. At Capillary, we help businesses grow amidst changing consumer expectations. Collect more data and insights into your consumers & business to unlock greater revenues. CONTACT US | GLOBAL OFFICES | CAPILLARY Bengaluru - India. #36/5, 2 nd Floor, Somasandra Palya, Adjacent 27 th Main Road, Sector 2, HSR Layout, Bengaluru - 560102.phone1800-419-4450.
WORK WITH US
Our Genesis. Prior to 2008, Capillary co-founders Aneesh Reddy, Ajay Modani, and Krishna Mehra dug into conversations with consumer brands, and learnt their biggest challenges. TOP 6 METRICS TO MEASURE CUSTOMER LOYALTY 5) Customer Loyalty Index. The Customer Loyalty Index (CLI) is a standardized tool that is used to track customer loyalty over time. Even though customer loyalty may be your number one priority, it can’t be summed up in a single number. This is why CLI takes into consideration multiple factors like NPS, upselling, and repurchasing. GUIDE TO CRM SYSTEMS: UNCOVER CUSTOMER INSIGHTS CRM or Customer Relationship Management is the process of managing interactions with existing and prospective customers. It essentially helps businesses to manage customer data and is a vital tool for uncovering customer insights and supporting sales management. SUPPORT - CAPILLARY SUPPORT PORTAL Welcome to Capillary Support Portal. Select a module to start. Login to access more content.F&B TRENDS FOR 2020
F&B Trends for 2020 – Technology & Consumer Behaviour. The F&B business is one of the toughest markets to be in. On one hand, you have rapidly rising rental, labour and raw material costs, and on the other, fickle and highly demanding customers who expect the best dining experience every time. And to top it all off, you haveaggregators
LOGIN | CAPILLARY TECHNOLOGIESCAPILLARY BEDSCAPILLARY CAPCAPILLARYFLOWCAPILLARY TUBE
Capillary Retail CRM Customer Secure Login Page. Login to your Capillary Customer Account using Email/Password or SSO. LMS - CAPILLARY TECH LMS - Capillary Tech THE FUTURE OF ECOMMERCE & HOW TO BE READY FOR IT The Future of Ecommerce & How to Be Ready For It. For most of human history, people have been good at predicting future technologies and innovations for say, 100 years ahead. Today, predicting things even just 5 years down the line is usually an attempt at futility. Thousands of existing technologies and industries are blending andmerging in
RETAIL CRM, ECOMMERCE PLATFORM & LOYALTY PROGRAM Unlock Growth with Retail CRM, Ecommerce & Loyalty Platforms. At Capillary, we help businesses grow amidst changing consumer expectations. Collect more data and insights into your consumers & business to unlock greater revenues. CONTACT US | GLOBAL OFFICES | CAPILLARY Bengaluru - India. #36/5, 2 nd Floor, Somasandra Palya, Adjacent 27 th Main Road, Sector 2, HSR Layout, Bengaluru - 560102.phone1800-419-4450.
WORK WITH US
Our Genesis. Prior to 2008, Capillary co-founders Aneesh Reddy, Ajay Modani, and Krishna Mehra dug into conversations with consumer brands, and learnt their biggest challenges. TOP 6 METRICS TO MEASURE CUSTOMER LOYALTY 5) Customer Loyalty Index. The Customer Loyalty Index (CLI) is a standardized tool that is used to track customer loyalty over time. Even though customer loyalty may be your number one priority, it can’t be summed up in a single number. This is why CLI takes into consideration multiple factors like NPS, upselling, and repurchasing. GUIDE TO CRM SYSTEMS: UNCOVER CUSTOMER INSIGHTS CRM or Customer Relationship Management is the process of managing interactions with existing and prospective customers. It essentially helps businesses to manage customer data and is a vital tool for uncovering customer insights and supporting sales management. SUPPORT - CAPILLARY SUPPORT PORTAL Welcome to Capillary Support Portal. Select a module to start. Login to access more content.F&B TRENDS FOR 2020
F&B Trends for 2020 – Technology & Consumer Behaviour. The F&B business is one of the toughest markets to be in. On one hand, you have rapidly rising rental, labour and raw material costs, and on the other, fickle and highly demanding customers who expect the best dining experience every time. And to top it all off, you haveaggregators
LOGIN | CAPILLARY TECHNOLOGIESCAPILLARY BEDSCAPILLARY CAPCAPILLARYFLOWCAPILLARY TUBE
Capillary Retail CRM Customer Secure Login Page. Login to your Capillary Customer Account using Email/Password or SSO. LMS - CAPILLARY TECH LMS - Capillary Tech THE FUTURE OF ECOMMERCE & HOW TO BE READY FOR IT The Future of Ecommerce & How to Be Ready For It. For most of human history, people have been good at predicting future technologies and innovations for say, 100 years ahead. Today, predicting things even just 5 years down the line is usually an attempt at futility. Thousands of existing technologies and industries are blending andmerging in
RESTAURANT ONLINE ORDERING SYSTEM & LOYALTY PROGRAM Deliver a delightful online ordering experience on the web and mobile, increase repeat visits from customers and get profitable consumer insights with leading restaurant online ordering system & loyaltyprogram.
COVID 19 - FORCING CHANGE IN RETAIL ORDERING BEHAVIOUR Covid-19 Epidemic is Creating a Paradigm Shift in Consumer Behaviour. Spurred on by a trifecta of smartphone penetration, cheaper 4G networks and increasing consumer wealth, the Indian ecommerce market was expected to grow to US$ 200 billion by 2026. That projection was based on customer and market research in a pre-Covid 19 world. SUPPORT - CAPILLARY SUPPORT PORTAL Welcome to Capillary Support Portal. Select a module to start. Login to access more content. GUIDE TO CRM SYSTEMS: UNCOVER CUSTOMER INSIGHTS CRM or Customer Relationship Management is the process of managing interactions with existing and prospective customers. It essentially helps businesses to manage customer data and is a vital tool for uncovering customer insights and supporting sales management. CUSTOMER DATA PLATFORM (CDP) SOFTWARE AI-Powered Customer Data Platform. With so many interaction channels today, it’s difficult to know where your customer has been and how they engage with your brand. Capillary Customer Data Platform gathers customer data from all touchpoints to give you a 360° single view of consumers and drive highly personalized and contextual customer RETAIL CRM, ECOMMERCE PLATFORM & LOYALTY PROGRAM At Capillary, we help businesses grow amidst changing consumer expectations. Ensure your existing customers keep coming back to you by intelligently rewarding them for their desired behaviour and enable lasting loyalty. Boost revenues with personalised CUSTOMER LOYALTY PROGRAMS Late 19th to Early 20th Century - Stamps. A department store in Milwaukee was the first to use trading stamps to boost customer loyalty. The premise was simple: customers were given trading stamps for every purchase which they pasted into booklets issued by thecompany.
THE FUTURE OF ECOMMERCE & HOW TO BE READY FOR IT The Future of Ecommerce & How to Be Ready For It. For most of human history, people have been good at predicting future technologies and innovations for say, 100 years ahead. Today, predicting things even just 5 years down the line is usually an attempt at futility. Thousands of existing technologies and industries are blending andmerging in
PEOPLE COUNTERS : BENEFITS, BUYING GUIDE & BEST PRACTISES Benefits, Buying Guide & Best Practises What are people counters. People counters are essentially any type of device that counts the number of people walking in and out of a certain specified area. MEZA.REWARDS PROGRAM: POWERED BY MODERN ELECTRONICS Meza.Rewards program: Powered by Modern electronics_menu_
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ENGAGEMENT BASED LOYALTY MOVE BEYOND TRADITIONAL LOYALTY PROGRAMS AND REWARD YOUR CUSTOMERS THROUGHOUT THE PURCHASE CYCLE.Talk to us
OVER 400 OF THE WORLD’S BEST ENTERPRISE BRANDS TRUST CAPILLARYPrevious
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At Capillary, we help businesses grow amidst changing consumer expectations. Ensure your existing customers keep coming back to you by intelligently rewarding them for their desired behaviour and enable lasting loyalty. Boost revenues with personalised engagement and better omnichannel buying experiences. With our comprehensive AI-powered consumer experience platform and outcome-driven approach, we’re your success partners.PIZZA HUT
"Being in the process of completely transforming consumer experiences across channels, we're delighted to partner with Capillary to build a proprietary ecosystem of capabilities. By helping us set up a Fast Casual Digital Store and more, they're enabling us deliver the Easiest, Fastest & Tastiest Experience to our customers”MILIND PANT
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STAY CONSUMER READY WITH AN AI-POWERED END-TO-END LOYALTY PLATFORM.Talk to us
ENGAGEMENT-BASED LOYALTY Influence your customer lifecycle by rewarding them for the desired actions just beyond transactions EVENT MANAGEMENT FRAMEWORK A highly customizable event management framework to help you create complex triggers and reward at ease PERSONALISED REWARDS Loyalty Builder helps you Segment and target your loyal base at the right time in their purchasing cycleREWARDS CATALOGUE
Go beyond points and vouchers to provide experiential rewards to youresteemed consumers
MEANINGFUL EXPERIENCES Keep your customers hooked to your loyalty programADD THE FUN ELEMENT
Build a community of loyal members with gamification elements, host competitions. All on your Loyalty AppGO SOCIAL
Create a social connection with your customers by rewarding them for their social interactions with your brand SPREAD A POSITIVE WORD OF MOUTH Reach out to the wider audience with referral bonuses and Friends and Family Loyalty programs AI-POWERED HYPER-PERSONALISED CAMPAIGNS Powered by Capillary Zero™ AI the platform helps you run 1:1 engagement at scale. Create zero-touch customer journeys based on data ZERO™ TOUCH CAMPAIGNS Engage with the right audience on the right channel with the right communication at the right time. Machine Learning (ML) and Artificial Intelligence (AI) algorithms create the best campaigns for you andreduce the noise
INFLUENCE CONSUMER JOURNEYS Journey Builder helps you automate your engagement across your consumer’s purchase lifecycle and communicate the next best message REAL-TIME COMMUNICATION Drive instant gratification through time-bound offers CONSUMER DATA PLATFORM Gather consumer data from all touchpoints and get a 360° single view of consumers with a Consumer Data Platform (CDP) A UNIFIED DATA PLATFORM Capture data across channels, cleanse and dedupe consumer records, and enrich consumer records based on each and every activity GET A 360° SINGLE VIEW OF YOUR CUSTOMERS Get a 360° single view of each consumer along with transactional and behavioural activity across channels ENABLE SEGMENTATION AND PERSONALISATION Increase conversions with personalised messaging and experiences powered by demographical and behavioural customer segmentation throughCDP data
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