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LOGINCT CLOUD UNITE
CallTower delivers the world’s most advanced unified communications, contact center and collaboration solutions. Combine powerful voice enablement with contact center, productivity tools and network support to unleash the full power of a modern and enterprise-grade unified communications suite. CALLTOWER TEAMS DIRECT ROUTING DELIVERS NATIVE EXPERIENCE CALLTOWER’S NATIVE MICROSOFT TEAMS DIRECT ROUTING. CallTower was the first solution provider to deliver an integrated Office 365 Native Microsoft Teams experience with global calling plans, empowered by a 24/7/365 client services team and ensuring a personalized implementation, adoption, training and support strategy.CALLTOWER SUPPORT
CallTower Connect simplifies the set-up and management of CallTower services like Microsoft Teams, Skype for Business, Cisco and CT Cloud Voice – facilitated within one easy to use online or mobile app. The provisioning application is launched by an end-user or company administrator to add or manage CallTower hosted services. CALLTOWER CONNECT ONLINE PROVISION PORTAL CallTower enables customers to manage rapidly changing technologies through CallTower Connect – a user-friendly portal, created and developed in-house. This proprietary system ensures our customers can administer services without expertise in any one technology or hiring outside consultants to manage their UCaaS platforms. CT CLOUD FAX EMPOWERS CUTTING-EDGE EMAIL FAXING CT CLOUD FAX BENEFITS –. Send and receive faxes from email with Outlook, Gmail, Office 365, and other email systems. Securely receive faxes from a local or toll-free number with SMTP over TLS. Quickly attach and send via secure email via our simple email clientCONNECT - CALLTOWER
1. No records found. 1. Do not show again unless a new alert. Close Alert Window. Welcome to Connect. DIRECT ROUTING PRICE COMPARISON GUIDE Why Choose CallTower’s Direct Routing for Teams over Microsoft’s? CallTower delivers an integrated Office 365 Microsoft Teams experience with global calling plans. Our customers are empowered by our dedicated client services team, ensuring customizedON DEMAND AUDIO
Title: Microsoft Word - MasterDeck_1.2_Proposal_September_2013.docx Author: Seanna Baumgartner Created Date: 4/1/2016 11:21:05 AM THE DIFFERENCE: SKYPE FOR BUSINESS ONLINE EDITION VS Skype for Business Online is a cloud-based application available as part of the Office 365 suite. Office 365 is a subscription-based service, with different plans offering access to different bundles of features. Licenses are sold per user. As a cloud application, there is no need to purchase software up front as with the server edition. GCC HIGH ENVIRONMENT WITH MS TEAMS AUDIO CONFERENCING AND … GCC High Environment with Microsoft Teams Audio Conferencing and PSTN www.calltower.com sales@calltower.com (800) 347-5444 The GCC High environment provides compliance with set government requirements, CALLTOWER DELIVERS THE WORLD’S MOST ADVANCEDSOLUTIONSSUPPORTRESOURCES & TRAININGPARTNER PROGRAMSCONNECTLOGINCT CLOUD UNITE
CallTower delivers the world’s most advanced unified communications, contact center and collaboration solutions. Combine powerful voice enablement with contact center, productivity tools and network support to unleash the full power of a modern and enterprise-grade unified communications suite. CALLTOWER TEAMS DIRECT ROUTING DELIVERS NATIVE EXPERIENCE CALLTOWER’S NATIVE MICROSOFT TEAMS DIRECT ROUTING. CallTower was the first solution provider to deliver an integrated Office 365 Native Microsoft Teams experience with global calling plans, empowered by a 24/7/365 client services team and ensuring a personalized implementation, adoption, training and support strategy.CALLTOWER SUPPORT
CallTower Connect simplifies the set-up and management of CallTower services like Microsoft Teams, Skype for Business, Cisco and CT Cloud Voice – facilitated within one easy to use online or mobile app. The provisioning application is launched by an end-user or company administrator to add or manage CallTower hosted services. CALLTOWER CONNECT ONLINE PROVISION PORTAL CallTower enables customers to manage rapidly changing technologies through CallTower Connect – a user-friendly portal, created and developed in-house. This proprietary system ensures our customers can administer services without expertise in any one technology or hiring outside consultants to manage their UCaaS platforms. CT CLOUD FAX EMPOWERS CUTTING-EDGE EMAIL FAXING CT CLOUD FAX BENEFITS –. Send and receive faxes from email with Outlook, Gmail, Office 365, and other email systems. Securely receive faxes from a local or toll-free number with SMTP over TLS. Quickly attach and send via secure email via our simple email clientCONNECT - CALLTOWER
1. No records found. 1. Do not show again unless a new alert. Close Alert Window. Welcome to Connect. DIRECT ROUTING PRICE COMPARISON GUIDE Why Choose CallTower’s Direct Routing for Teams over Microsoft’s? CallTower delivers an integrated Office 365 Microsoft Teams experience with global calling plans. Our customers are empowered by our dedicated client services team, ensuring customizedON DEMAND AUDIO
Title: Microsoft Word - MasterDeck_1.2_Proposal_September_2013.docx Author: Seanna Baumgartner Created Date: 4/1/2016 11:21:05 AM THE DIFFERENCE: SKYPE FOR BUSINESS ONLINE EDITION VS Skype for Business Online is a cloud-based application available as part of the Office 365 suite. Office 365 is a subscription-based service, with different plans offering access to different bundles of features. Licenses are sold per user. As a cloud application, there is no need to purchase software up front as with the server edition. GCC HIGH ENVIRONMENT WITH MS TEAMS AUDIO CONFERENCING AND … GCC High Environment with Microsoft Teams Audio Conferencing and PSTN www.calltower.com sales@calltower.com (800) 347-5444 The GCC High environment provides compliance with set government requirements, GCC HIGH - CALLTOWER Generally, most businesses prefer to use Microsoft Teams as their primary collaboration resource tool. After the recent updates, businesses and organizations using the GCC High edition of Office 365 have seen an increase in productivity due to the improved capabilities and functionalities that more closely reflect the commercial version. CALLTOWER CLIENT SUPPORT PLAN (CSS) Chat – M-F 5 AM to 12 AM MT, S/Su 8 AM to 5 PM. CallTower Chat is available on our website at www.calltower.com. Chat is a recommended method to open high priority support cases in addition to other standard priority issues. Live technicians are available to immediately work and escalate issues for quicker resolution. MICROSOFT TEAMS CONTACT CENTER Microsoft Teams Contact Center Integration. Microsoft Teams. Contact Center Integration. . CallTower delivers a seamless suite of fully integrated Microsoft Teams UCaaS and CCaaS solutions that are easy to deploy, easy to use, and can support our customers’ transition to the cloud. opens in a new window Schedule Consultation opens in a new WHAT'S NEW WITH CALLTOWER'S DIRECT ROUTING FOR MICROSOFT Our monitoring and management services ensure the highest quality user experience. CallTower's Microsoft Teams Direct Routing enables customers to bring their current voice serves into the Microsoft Cloud through Direct Routing. Direct Routing ensures the ability to leverage CallTower’s preferred rates and unlocks the full potential of a Microsoft Teams Phone System. ESCALATION PATHS ENSURE TIMELY RESOLUTION On Call Manager. Office: (801) 508-5670 opens phone dialer. (M-F 5pm to 8am, S-S) Manager of Implementation Services - Antoinette Rodriquez. Office: (801) 702-4017 opens phone dialer. Mobile: (801) 403-8690 opens phone dialer. Email: arodriquez@calltower.com createnew email.
CALLTOWER STATUS
May 17, 09:38 MDT. Investigating - CallTower has been notified of an intermittent CCA login issue. We are escalating the issue with the vendor. The vendor has provided the following status update: "Investigating - The engineering team is currently investigating reports of intermittent CCA login issues." LET'S GET TECHNICAL // BREAKING DOWN NATIVE TEAMS DIRECT Breaking Down CallTower’s Native Microsoft Teams Direct Routing Solution and Office 365 Licensing. Gain Access to our on demand webinar and demo examining the technical side of CallTower’s Microsoft Teams offering, including our innovative Direct Routing GCC HIGH ENVIRONMENT WITH MS TEAMS AUDIO CONFERENCING AND … GCC High Environment with Microsoft Teams Audio Conferencing and PSTN www.calltower.com sales@calltower.com (800) 347-5444 The GCC High environment provides compliance with set government requirements, MICROSOFT TEAM FEATURE MATRIX // LOCATION FEATURES Alternate Numbers Premium Only X Anonymous Call Rejection X Premium Only X www.calltower.com sales@calltower.com (800) 347-5444 Microsoft Team Feature Matrix // User Features MS Teams Call CONTACT CENTER FEATURE MATRIX Features Automated queuing of abandoned calls Blended agents (inbound/outbound) Call back request visibility Change call priority or queue of call in real-time CALLTOWER DELIVERS THE WORLD’S MOST ADVANCEDSOLUTIONSSUPPORTRESOURCES & TRAININGPARTNER PROGRAMSCONNECTLOGINCT CLOUD UNITE
CallTower delivers the world’s most advanced unified communications, contact center and collaboration solutions. Combine powerful voice enablement with contact center, productivity tools and network support to unleash the full power of a modern and enterprise-grade unified communications suite. CALLTOWER TEAMS DIRECT ROUTING DELIVERS NATIVE EXPERIENCE CALLTOWER’S NATIVE MICROSOFT TEAMS DIRECT ROUTING. CallTower was the first solution provider to deliver an integrated Office 365 Native Microsoft Teams experience with global calling plans, empowered by a 24/7/365 client services team and ensuring a personalized implementation, adoption, training and support strategy.CALLTOWER SUPPORT
CallTower Connect simplifies the set-up and management of CallTower services like Microsoft Teams, Skype for Business, Cisco and CT Cloud Voice – facilitated within one easy to use online or mobile app. The provisioning application is launched by an end-user or company administrator to add or manage CallTower hosted services. CALLTOWER CLIENT SUPPORT PLAN (CSS)CONNECT - CALLTOWER
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DIRECT ROUTING PRICE COMPARISON GUIDE Why Choose CallTower’s Direct Routing for Teams over Microsoft’s? CallTower delivers an integrated Office 365 Microsoft Teams experience with global calling plans. Our customers are empowered by our dedicated client services team, ensuring customizedSOLUTION SELLING
3 Diagnostic Question Styles. Channel reps should ask three types of questions when diagnosing customer pain. Each type of question solicits different kinds of information, and all are necessary to develop a thorough understanding to the buyer’s critical business issues of potential missed opportunities: Open Questions –Open-ended
THE DIFFERENCE: SKYPE FOR BUSINESS ONLINE EDITION VS Skype for Business Online is a cloud-based application available as part of the Office 365 suite. Office 365 is a subscription-based service, with different plans offering access to different bundles of features. Licenses are sold per user. As a cloud application, there is no need to purchase software up front as with the server edition.ON DEMAND AUDIO
Title: Microsoft Word - MasterDeck_1.2_Proposal_September_2013.docx Author: Seanna Baumgartner Created Date: 4/1/2016 11:21:05 AM CONTACT CENTER FEATURE MATRIX Features Automated queuing of abandoned calls Blended agents (inbound/outbound) Call back request visibility Change call priority or queue of call in real-time CALLTOWER DELIVERS THE WORLD’S MOST ADVANCEDSOLUTIONSSUPPORTRESOURCES & TRAININGPARTNER PROGRAMSCONNECTLOGINCT CLOUD UNITE
CallTower delivers the world’s most advanced unified communications, contact center and collaboration solutions. Combine powerful voice enablement with contact center, productivity tools and network support to unleash the full power of a modern and enterprise-grade unified communications suite. CALLTOWER TEAMS DIRECT ROUTING DELIVERS NATIVE EXPERIENCE CALLTOWER’S NATIVE MICROSOFT TEAMS DIRECT ROUTING. CallTower was the first solution provider to deliver an integrated Office 365 Native Microsoft Teams experience with global calling plans, empowered by a 24/7/365 client services team and ensuring a personalized implementation, adoption, training and support strategy.CALLTOWER SUPPORT
CallTower Connect simplifies the set-up and management of CallTower services like Microsoft Teams, Skype for Business, Cisco and CT Cloud Voice – facilitated within one easy to use online or mobile app. The provisioning application is launched by an end-user or company administrator to add or manage CallTower hosted services. CALLTOWER CLIENT SUPPORT PLAN (CSS)CONNECT - CALLTOWER
By continuing to browse the site, you are agreeing to our use ofcookies.
DIRECT ROUTING PRICE COMPARISON GUIDE Why Choose CallTower’s Direct Routing for Teams over Microsoft’s? CallTower delivers an integrated Office 365 Microsoft Teams experience with global calling plans. Our customers are empowered by our dedicated client services team, ensuring customizedSOLUTION SELLING
3 Diagnostic Question Styles. Channel reps should ask three types of questions when diagnosing customer pain. Each type of question solicits different kinds of information, and all are necessary to develop a thorough understanding to the buyer’s critical business issues of potential missed opportunities: Open Questions –Open-ended
THE DIFFERENCE: SKYPE FOR BUSINESS ONLINE EDITION VS Skype for Business Online is a cloud-based application available as part of the Office 365 suite. Office 365 is a subscription-based service, with different plans offering access to different bundles of features. Licenses are sold per user. As a cloud application, there is no need to purchase software up front as with the server edition.ON DEMAND AUDIO
Title: Microsoft Word - MasterDeck_1.2_Proposal_September_2013.docx Author: Seanna Baumgartner Created Date: 4/1/2016 11:21:05 AM CONTACT CENTER FEATURE MATRIX Features Automated queuing of abandoned calls Blended agents (inbound/outbound) Call back request visibility Change call priority or queue of call in real-time CALLTOWER CONNECT ONLINE PROVISION PORTAL CallTower Connect is built from the ground up for speed and ease of use. The application is launched from a web browser by an end user or company administrator to add or manage CallTower hosted Microsoft Teams, Skype for Business, Cisco HCS, CT Cloud Voice, CT UCAAS & PBX SOLUTIONS THAT DELIVER A TURNKEY RESULTS Cisco offers this experience – and it is the most secure IP telephone system available. CallTower’s Hosted Cisco solutions provide the ultimate in unified communications capability for all businesses, no matter how small or large. It delivers a seamless user experience with high-quality, scalable web and video capabilities.CONNECT - CALLTOWER
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CALLTOWER HAS INTEGRATED MICROSOFT TEAMS WITH CRM SOFTWARE With CT Cloud Unite, CallTower has integrated Microsoft Teams with popular CRM software and new features like Contact Popping. July 31, 2020. South Jordan, UT – CallTower, a global leader in delivering cloud-based enterprise-class unified communications and collaboration solutions, announced today that CT Cloud Unite, theirCALLTOWER STATUS
May 17, 09:38 MDT. Investigating - CallTower has been notified of an intermittent CCA login issue. We are escalating the issue with the vendor. The vendor has provided the following status update: "Investigating - The engineering team is currently investigating reports of intermittent CCA login issues." ESCALATION PATHS ENSURE TIMELY RESOLUTION On Call Manager. Office: (801) 508-5670 opens phone dialer. (M-F 5pm to 8am, S-S) Manager of Implementation Services - Antoinette Rodriquez. Office: (801) 702-4017 opens phone dialer. Mobile: (801) 403-8690 opens phone dialer. Email: arodriquez@calltower.com createnew email.
LET'S GET TECHNICAL // BREAKING DOWN NATIVE TEAMS DIRECT Breaking Down CallTower’s Native Microsoft Teams Direct Routing Solution and Office 365 Licensing. Gain Access to our on demand webinar and demo examining the technical side of CallTower’s Microsoft Teams offering, including our innovative Direct Routing CLOUD COMPLIANT TRADER AND REGULATED USER VOICE COMMUNICATIONS Connexus ® Unigy Solution Sheet Connexus Unigy – Dedicated private cloud delivery of the industry’s leading platform which facilitates compliant trader and regulated user communications, enterprise ecosystem integration, high touch and low touch enablement. PLANNING FOR THE END OF SKYPE FOR BUSINESS PLANNING FOR THE END OF SKYPE FOR BUSINESS With support for SfB around the corner, organisations are planning their next steps - we talk toCallTower
ON DEMAND AUDIO
Title: Microsoft Word - MasterDeck_1.2_Proposal_September_2013.docx Author: Seanna Baumgartner Created Date: 4/1/2016 11:21:05 AM*
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