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all ages and
FINDING A HOME
Floors, doors, staircases and handrails will be clean and secure. You will also have a fully fitted kitchen and bathroom. Gardens will be clear, grass areas trimmed, overgrown bushes cut back and pathways weeded and swept. If you have any problems with your new home, contactus by email or
PUBLICATIONS
Please find an archive of our Financial Reports below: Calico Homes Annual Accounts 2019-20. Calico Homes Annual Accounts 2018-19. Statement – Rent Conversions 2018. Calico Homes Annual Accounts 2017-18. Value For Money Self Assessment 2017. Statement of Compliance with Regulatory Requirements: 31 March 2016.DOMESTIC ABUSE
Contact us. To report domestic abuse, access support or if you have any concerns or questions, please contact us by phoning 01282 686300 (Lines are open 8am to 6pm Mon-Fri), filling in the form below or email contact@calicohomes.org.uk. SPRING BANK HOLIDAY 2021 Spring Bank Holiday 2021 – Opening Hours. Due to the upcoming Spring bank holiday, our contact centre will be closed on Monday 31st May. The contact centre phone lines will close at 5pm on Friday 28th May and reopen on Tuesday 1st June at 8:45am. Our reception service at Centenary Court will also be closed on Monday 31st May and reopen on CALICO HOMES COMPLETES 24 NEW ACCESSIBLE HOMES IN SOUTH The Calico Group comprising: Calico Homes Limited, Syncora Limited, Calico Enterprise Limited, SafeNet Domestic Abuse and Support Services Ltd, Ring Stones Maintenance and Construction, Acorn Recovery Projects, Delphi Medical Limited, Delphi Medical Consultants Limited, Hobstones Homes Limited. Registered Office: Centenary Court, Croft Street, Burnley, Lancashire, BB11 2ED STATION ROAD COMPLETION PROVIDES 67 NEW AFFORDABLE HOMES News. We have now completed the final phase of a £10m project to create a total of 67 new affordable homes in Padiham. Phase Three of the Station Road development began in August 2019 and was finalised last week, marking the completion of the wider project as we welcomed new residents into their homes. This last phase has provided an GARDEN STREET, PADIHAM Garden Street, Padiham – 18/02/18. We are responding to an explosion early today (Sunday 18th February) at a property on Garden Street, Padiham. Fire crews and Police have attended the situation. Our first priority is the safety of our residents. We have been in touch with residents who have beenimmediately
TENANCY SUSTAINMENT ACTION PLAN AIM = TO IMPROVE TENANCY Tenancy Sustainment Action Plan Aim = to improve tenancy sustainability. Review new tenancy visit process. Coordinators Introduce 8 month visit for Starter Tenancies. MUCH-NEEDED PADIHAM HOUSING DEVELOPMENT OPENS IN TIME FOR Much-needed Padiham housing development opens in time for Christmas. News. A brand new £6 million housing scheme in Padiham has been officially opened and welcomed by local residents and Councillors. The Perseverance Mill site, once branded an “eyesore”, had sat derelict for 15 years but has now been transformed into 56 attractivenew
CALICO HOMESHOMESREPAIRSPAY RENTABOUT USTELL USOUR PEOPLE Calico Homes is part of The Calico Group– combining expertise and innovation to achieve maximum social impact. The Calico Group: innovative charities and businesses working together to make social profit, rather than financial profit, the driving force behind our wide range of high-quality services. We want to help individuals ofall ages and
FINDING A HOME
Floors, doors, staircases and handrails will be clean and secure. You will also have a fully fitted kitchen and bathroom. Gardens will be clear, grass areas trimmed, overgrown bushes cut back and pathways weeded and swept. If you have any problems with your new home, contactus by email or
PUBLICATIONS
Please find an archive of our Financial Reports below: Calico Homes Annual Accounts 2019-20. Calico Homes Annual Accounts 2018-19. Statement – Rent Conversions 2018. Calico Homes Annual Accounts 2017-18. Value For Money Self Assessment 2017. Statement of Compliance with Regulatory Requirements: 31 March 2016.DOMESTIC ABUSE
Contact us. To report domestic abuse, access support or if you have any concerns or questions, please contact us by phoning 01282 686300 (Lines are open 8am to 6pm Mon-Fri), filling in the form below or email contact@calicohomes.org.uk. SPRING BANK HOLIDAY 2021 Spring Bank Holiday 2021 – Opening Hours. Due to the upcoming Spring bank holiday, our contact centre will be closed on Monday 31st May. The contact centre phone lines will close at 5pm on Friday 28th May and reopen on Tuesday 1st June at 8:45am. Our reception service at Centenary Court will also be closed on Monday 31st May and reopen on CALICO HOMES COMPLETES 24 NEW ACCESSIBLE HOMES IN SOUTH The Calico Group comprising: Calico Homes Limited, Syncora Limited, Calico Enterprise Limited, SafeNet Domestic Abuse and Support Services Ltd, Ring Stones Maintenance and Construction, Acorn Recovery Projects, Delphi Medical Limited, Delphi Medical Consultants Limited, Hobstones Homes Limited. Registered Office: Centenary Court, Croft Street, Burnley, Lancashire, BB11 2ED STATION ROAD COMPLETION PROVIDES 67 NEW AFFORDABLE HOMES News. We have now completed the final phase of a £10m project to create a total of 67 new affordable homes in Padiham. Phase Three of the Station Road development began in August 2019 and was finalised last week, marking the completion of the wider project as we welcomed new residents into their homes. This last phase has provided an GARDEN STREET, PADIHAM Garden Street, Padiham – 18/02/18. We are responding to an explosion early today (Sunday 18th February) at a property on Garden Street, Padiham. Fire crews and Police have attended the situation. Our first priority is the safety of our residents. We have been in touch with residents who have beenimmediately
TENANCY SUSTAINMENT ACTION PLAN AIM = TO IMPROVE TENANCY Tenancy Sustainment Action Plan Aim = to improve tenancy sustainability. Review new tenancy visit process. Coordinators Introduce 8 month visit for Starter Tenancies. MUCH-NEEDED PADIHAM HOUSING DEVELOPMENT OPENS IN TIME FOR Much-needed Padiham housing development opens in time for Christmas. News. A brand new £6 million housing scheme in Padiham has been officially opened and welcomed by local residents and Councillors. The Perseverance Mill site, once branded an “eyesore”, had sat derelict for 15 years but has now been transformed into 56 attractivenew
SPRING BANK HOLIDAY 2021 Spring Bank Holiday 2021 – Opening Hours. Due to the upcoming Spring bank holiday, our contact centre will be closed on Monday 31st May. The contact centre phone lines will close at 5pm on Friday 28th May and reopen on Tuesday 1st June at 8:45am. Our reception service at Centenary Court will also be closed on Monday 31st May and reopen onHOMES WITH SUPPORT
Then your support will begin. We provide a range of services to help you stay safe in your own home, including our Calico Assure service and a smoke alarm that, when activated, alerts our monitoring centre directly. We also provide a Key Safe service. Key Safe is a secure metal box which can be attached next to your outside door. MENTAL HEALTH AWARENESS WEEK 2021 Mental Health Awareness Week 2021. Today marks the start of Mental Health Awareness Week 2021. For many, this years’ awareness week will prove more relevant than ever before, with the pressures of the pandemic creating additional worries and cases of poor mental health on the rise*. As part of our values here at Calico Homes, and as partof
STATION ROAD COMPLETION PROVIDES 67 NEW AFFORDABLE HOMES News. We have now completed the final phase of a £10m project to create a total of 67 new affordable homes in Padiham. Phase Three of the Station Road development began in August 2019 and was finalised last week, marking the completion of the wider project as we welcomed new residents into their homes. This last phase has provided an CALICO HOMES WELCOMES NEW RESIDENTS TO AWARD-WINNING Calico Homes has recently completed Phase Two of their award-winning housing development in Padiham and welcomed new residents to their homes.. Despite challenges caused by the pandemic, the second phase of the project on Station Road was completed on time, allowing customers to settle into their new homes before the festive period.REPORT A REPAIR
If you need to change your appointment for whatever reason, you can do this by contacting us as soon as possible so that we can rearrange your appointment for you. Call us on 01282 686300 or email. Service Standards - What you can expect. When carrying out a repair, our Calico Homes Operative will: Be wearing a Calico Homes uniform andwill
TENANCY AGREEMENTS
Starter Tenancy Agreement. Our Starter Tenancy is an Assured Shorthold Tenancy Agreement just for new customers. It usually lasts for 12 months and, at the end of this period, it will convert to a full Assured Tenancy. If it is not converted, then the Starter Tenancy will be brought to an end.GAS AND HEATING
Gas and heating. If you smell gas, think you have a gas leak, or are worried that fumes containing carbon monoxide are escaping from a gas appliance, call Gas Emergency Services immediately on 0800 111 999. Open all your doors and windows to ventilate your home.OUTSIDE YOUR HOME
Building and external works. Building, damp and external repairs are classed as planned works (to be dealt with within three months) wherever possible. Any Health and Safety issues will be dealt with appropriately and within the appropriate timescales. Blocked drains, gullies or manholes will be cleared by our building team, approvedcontractor
ANTI-SOCIAL BEHAVIOUR Contact the Police. If the land is owned by us, you can make a report by emailing us or by calling 01282 686300. Any other parking issues can be reported to Lancashire Highways. Children playing. We do not consider this to be anti-social behaviour. Young people have a CALICO HOMESHOMESREPAIRSPAY RENTABOUT USTELL USOUR PEOPLE Calico Homes is part of The Calico Group– combining expertise and innovation to achieve maximum social impact. The Calico Group: innovative charities and businesses working together to make social profit, rather than financial profit, the driving force behind our wide range of high-quality services. We want to help individuals ofall ages and
FINDING A HOME
Floors, doors, staircases and handrails will be clean and secure. You will also have a fully fitted kitchen and bathroom. Gardens will be clear, grass areas trimmed, overgrown bushes cut back and pathways weeded and swept. If you have any problems with your new home, contactus by email or
RENT - CALICO HOMES
Ask to be referred to our Tenancy Sustainment Team for help with debts, budgeting and benefits – call them on 01282 686300 or email moneywise@calico.org.uk or visit money advice service to access their budget planner. Contact your local Citizens Advice representative – call 01282 616750. Contact Shelter on 0344 515 1831.HOMES WITH SUPPORT
Then your support will begin. We provide a range of services to help you stay safe in your own home, including our Calico Assure service and a smoke alarm that, when activated, alerts our monitoring centre directly. We also provide a Key Safe service. Key Safe is a secure metal box which can be attached next to your outside door. OUR PEOPLE - CALICO HOMES Our people. The purpose of our Executive and Senior Management Teams is to maintain a balance between strategic aims and operational delivery. Strategic – Our strategic function is to monitor, review and challenge all corporate services and to change these as appropriate, to ensure improved organisational performance.DOMESTIC ABUSE
Contact us. To report domestic abuse, access support or if you have any concerns or questions, please contact us by phoning 01282 686300 (Lines are open 8am to 6pm Mon-Fri), filling in the form below or email contact@calicohomes.org.uk.CALICO ASSURE
Calico Assure is an easy-to-use emergency alarm service which operates 24 hours a day, 7 days a week, 365 days a year. It’s designed to help you live safely, securely and independently in your own home, whilst giving your family and carers the reassurance that help is at hand should you need it. OUR BOARD - CALICO HOMES Our Board. The setting of strategy and direction, and the monitoring of our performance, is undertaken by a Board that consists of eight members – seven independents and one tenant. The Board meets six weekly to consider Calico business.OUTSIDE YOUR HOME
Building and external works. Building, damp and external repairs are classed as planned works (to be dealt with within three months) wherever possible. Any Health and Safety issues will be dealt with appropriately and within the appropriate timescales. Blocked drains, gullies or manholes will be cleared by our building team, approvedcontractor
TENANCY SUSTAINMENT ACTION PLAN AIM = TO IMPROVE TENANCY Tenancy Sustainment Action Plan Aim = to improve tenancy sustainability. Review new tenancy visit process. Coordinators Introduce 8 month visit for Starter Tenancies. CALICO HOMESHOMESREPAIRSPAY RENTABOUT USTELL USOUR PEOPLE Calico Homes is part of The Calico Group– combining expertise and innovation to achieve maximum social impact. The Calico Group: innovative charities and businesses working together to make social profit, rather than financial profit, the driving force behind our wide range of high-quality services. We want to help individuals ofall ages and
FINDING A HOME
Floors, doors, staircases and handrails will be clean and secure. You will also have a fully fitted kitchen and bathroom. Gardens will be clear, grass areas trimmed, overgrown bushes cut back and pathways weeded and swept. If you have any problems with your new home, contactus by email or
RENT - CALICO HOMES
Ask to be referred to our Tenancy Sustainment Team for help with debts, budgeting and benefits – call them on 01282 686300 or email moneywise@calico.org.uk or visit money advice service to access their budget planner. Contact your local Citizens Advice representative – call 01282 616750. Contact Shelter on 0344 515 1831.HOMES WITH SUPPORT
Then your support will begin. We provide a range of services to help you stay safe in your own home, including our Calico Assure service and a smoke alarm that, when activated, alerts our monitoring centre directly. We also provide a Key Safe service. Key Safe is a secure metal box which can be attached next to your outside door. OUR PEOPLE - CALICO HOMES Our people. The purpose of our Executive and Senior Management Teams is to maintain a balance between strategic aims and operational delivery. Strategic – Our strategic function is to monitor, review and challenge all corporate services and to change these as appropriate, to ensure improved organisational performance.DOMESTIC ABUSE
Contact us. To report domestic abuse, access support or if you have any concerns or questions, please contact us by phoning 01282 686300 (Lines are open 8am to 6pm Mon-Fri), filling in the form below or email contact@calicohomes.org.uk.CALICO ASSURE
Calico Assure is an easy-to-use emergency alarm service which operates 24 hours a day, 7 days a week, 365 days a year. It’s designed to help you live safely, securely and independently in your own home, whilst giving your family and carers the reassurance that help is at hand should you need it. OUR BOARD - CALICO HOMES Our Board. The setting of strategy and direction, and the monitoring of our performance, is undertaken by a Board that consists of eight members – seven independents and one tenant. The Board meets six weekly to consider Calico business.OUTSIDE YOUR HOME
Building and external works. Building, damp and external repairs are classed as planned works (to be dealt with within three months) wherever possible. Any Health and Safety issues will be dealt with appropriately and within the appropriate timescales. Blocked drains, gullies or manholes will be cleared by our building team, approvedcontractor
TENANCY SUSTAINMENT ACTION PLAN AIM = TO IMPROVE TENANCY Tenancy Sustainment Action Plan Aim = to improve tenancy sustainability. Review new tenancy visit process. Coordinators Introduce 8 month visit for Starter Tenancies.PUBLICATIONS
Please find an archive of our Financial Reports below: Calico Homes Annual Accounts 2019-20. Calico Homes Annual Accounts 2018-19. Statement – Rent Conversions 2018. Calico Homes Annual Accounts 2017-18. Value For Money Self Assessment 2017. Statement of Compliance with Regulatory Requirements: 31 March 2016.IMPROVEMENTS
Home improvements typically include structural works, and the installation of satellite dishes and other external fittings. We always ask that you use qualified professionals for any home improvements that you intend to carry out once permission has been given. We’ll only refuse if the work you have planned would make your home less safe, or SPRING BANK HOLIDAY 2021 Spring Bank Holiday 2021 – Opening Hours. Due to the upcoming Spring bank holiday, our contact centre will be closed on Monday 31st May. The contact centre phone lines will close at 5pm on Friday 28th May and reopen on Tuesday 1st June at 8:45am. Our reception service at Centenary Court will also be closed on Monday 31st May and reopen onOUTSIDE YOUR HOME
Building and external works. Building, damp and external repairs are classed as planned works (to be dealt with within three months) wherever possible. Any Health and Safety issues will be dealt with appropriately and within the appropriate timescales. Blocked drains, gullies or manholes will be cleared by our building team, approvedcontractor
COMMON PROBLEMS
Top tips. Treat black mould immediately. Mould can easily be wiped away. Mould and mildew spray can be bought from most supermarkets. If you have tried all of the above tips and you are still experiencing problems, please email us with your details, or call us on 01282 686300 for further advice.MAKE A COMPLAINT
How to Give Feedback or Make a Complaint. Your views are important to us and we treat them seriously. We welcome feedback on all the services we provide, so we can continually improve how we do things. Our Contact Centre is open from 8:45am to 5pm Monday – Friday. Email: Send us details via e-mail at contact@calicohomes.org.uk.TENANCY AGREEMENTS
Starter Tenancy Agreement. Our Starter Tenancy is an Assured Shorthold Tenancy Agreement just for new customers. It usually lasts for 12 months and, at the end of this period, it will convert to a full Assured Tenancy. If it is not converted, then the Starter Tenancy will be brought to an end. CALICO HOMES COMPLETES 24 NEW ACCESSIBLE HOMES IN SOUTH The Calico Group comprising: Calico Homes Limited, Syncora Limited, Calico Enterprise Limited, SafeNet Domestic Abuse and Support Services Ltd, Ring Stones Maintenance and Construction, Acorn Recovery Projects, Delphi Medical Limited, Delphi Medical Consultants Limited, Hobstones Homes Limited. Registered Office: Centenary Court, Croft Street, Burnley, Lancashire, BB11 2ED ANTI-SOCIAL BEHAVIOUR Contact the Police. If the land is owned by us, you can make a report by emailing us or by calling 01282 686300. Any other parking issues can be reported to Lancashire Highways. Children playing. We do not consider this to be anti-social behaviour. Young people have a GARDEN STREET, PADIHAM Garden Street, Padiham – 18/02/18. We are responding to an explosion early today (Sunday 18th February) at a property on Garden Street, Padiham. Fire crews and Police have attended the situation. Our first priority is the safety of our residents. We have been in touch with residents who have beenimmediately
CALICO HOMESHOMESREPAIRSPAY RENTABOUT USTELL USOUR PEOPLE Calico Homes is part of The Calico Group– combining expertise and innovation to achieve maximum social impact. The Calico Group: innovative charities and businesses working together to make social profit, rather than financial profit, the driving force behind our wide range of high-quality services. We want to help individuals ofall ages and
FINDING A HOME
Floors, doors, staircases and handrails will be clean and secure. You will also have a fully fitted kitchen and bathroom. Gardens will be clear, grass areas trimmed, overgrown bushes cut back and pathways weeded and swept. If you have any problems with your new home, contactus by email or
RENT - CALICO HOMES
Ask to be referred to our Tenancy Sustainment Team for help with debts, budgeting and benefits – call them on 01282 686300 or email moneywise@calico.org.uk or visit money advice service to access their budget planner. Contact your local Citizens Advice representative – call 01282 616750. Contact Shelter on 0344 515 1831.HOMES WITH SUPPORT
Then your support will begin. We provide a range of services to help you stay safe in your own home, including our Calico Assure service and a smoke alarm that, when activated, alerts our monitoring centre directly. We also provide a Key Safe service. Key Safe is a secure metal box which can be attached next to your outside door. OUR PEOPLE - CALICO HOMES Our people. The purpose of our Executive and Senior Management Teams is to maintain a balance between strategic aims and operational delivery. Strategic – Our strategic function is to monitor, review and challenge all corporate services and to change these as appropriate, to ensure improved organisational performance.DOMESTIC ABUSE
Contact us. To report domestic abuse, access support or if you have any concerns or questions, please contact us by phoning 01282 686300 (Lines are open 8am to 6pm Mon-Fri), filling in the form below or email contact@calicohomes.org.uk.CALICO ASSURE
Calico Assure is an easy-to-use emergency alarm service which operates 24 hours a day, 7 days a week, 365 days a year. It’s designed to help you live safely, securely and independently in your own home, whilst giving your family and carers the reassurance that help is at hand should you need it. OUR BOARD - CALICO HOMES Our Board. The setting of strategy and direction, and the monitoring of our performance, is undertaken by a Board that consists of eight members – seven independents and one tenant. The Board meets six weekly to consider Calico business.OUTSIDE YOUR HOME
Building and external works. Building, damp and external repairs are classed as planned works (to be dealt with within three months) wherever possible. Any Health and Safety issues will be dealt with appropriately and within the appropriate timescales. Blocked drains, gullies or manholes will be cleared by our building team, approvedcontractor
TENANCY SUSTAINMENT ACTION PLAN AIM = TO IMPROVE TENANCY Tenancy Sustainment Action Plan Aim = to improve tenancy sustainability. Review new tenancy visit process. Coordinators Introduce 8 month visit for Starter Tenancies. CALICO HOMESHOMESREPAIRSPAY RENTABOUT USTELL USOUR PEOPLE Calico Homes is part of The Calico Group– combining expertise and innovation to achieve maximum social impact. The Calico Group: innovative charities and businesses working together to make social profit, rather than financial profit, the driving force behind our wide range of high-quality services. We want to help individuals ofall ages and
FINDING A HOME
Floors, doors, staircases and handrails will be clean and secure. You will also have a fully fitted kitchen and bathroom. Gardens will be clear, grass areas trimmed, overgrown bushes cut back and pathways weeded and swept. If you have any problems with your new home, contactus by email or
RENT - CALICO HOMES
Ask to be referred to our Tenancy Sustainment Team for help with debts, budgeting and benefits – call them on 01282 686300 or email moneywise@calico.org.uk or visit money advice service to access their budget planner. Contact your local Citizens Advice representative – call 01282 616750. Contact Shelter on 0344 515 1831.HOMES WITH SUPPORT
Then your support will begin. We provide a range of services to help you stay safe in your own home, including our Calico Assure service and a smoke alarm that, when activated, alerts our monitoring centre directly. We also provide a Key Safe service. Key Safe is a secure metal box which can be attached next to your outside door. OUR PEOPLE - CALICO HOMES Our people. The purpose of our Executive and Senior Management Teams is to maintain a balance between strategic aims and operational delivery. Strategic – Our strategic function is to monitor, review and challenge all corporate services and to change these as appropriate, to ensure improved organisational performance.DOMESTIC ABUSE
Contact us. To report domestic abuse, access support or if you have any concerns or questions, please contact us by phoning 01282 686300 (Lines are open 8am to 6pm Mon-Fri), filling in the form below or email contact@calicohomes.org.uk.CALICO ASSURE
Calico Assure is an easy-to-use emergency alarm service which operates 24 hours a day, 7 days a week, 365 days a year. It’s designed to help you live safely, securely and independently in your own home, whilst giving your family and carers the reassurance that help is at hand should you need it. OUR BOARD - CALICO HOMES Our Board. The setting of strategy and direction, and the monitoring of our performance, is undertaken by a Board that consists of eight members – seven independents and one tenant. The Board meets six weekly to consider Calico business.OUTSIDE YOUR HOME
Building and external works. Building, damp and external repairs are classed as planned works (to be dealt with within three months) wherever possible. Any Health and Safety issues will be dealt with appropriately and within the appropriate timescales. Blocked drains, gullies or manholes will be cleared by our building team, approvedcontractor
TENANCY SUSTAINMENT ACTION PLAN AIM = TO IMPROVE TENANCY Tenancy Sustainment Action Plan Aim = to improve tenancy sustainability. Review new tenancy visit process. Coordinators Introduce 8 month visit for Starter Tenancies.PUBLICATIONS
Please find an archive of our Financial Reports below: Calico Homes Annual Accounts 2019-20. Calico Homes Annual Accounts 2018-19. Statement – Rent Conversions 2018. Calico Homes Annual Accounts 2017-18. Value For Money Self Assessment 2017. Statement of Compliance with Regulatory Requirements: 31 March 2016.IMPROVEMENTS
Home improvements typically include structural works, and the installation of satellite dishes and other external fittings. We always ask that you use qualified professionals for any home improvements that you intend to carry out once permission has been given. We’ll only refuse if the work you have planned would make your home less safe, or SPRING BANK HOLIDAY 2021 Spring Bank Holiday 2021 – Opening Hours. Due to the upcoming Spring bank holiday, our contact centre will be closed on Monday 31st May. The contact centre phone lines will close at 5pm on Friday 28th May and reopen on Tuesday 1st June at 8:45am. Our reception service at Centenary Court will also be closed on Monday 31st May and reopen onOUTSIDE YOUR HOME
Building and external works. Building, damp and external repairs are classed as planned works (to be dealt with within three months) wherever possible. Any Health and Safety issues will be dealt with appropriately and within the appropriate timescales. Blocked drains, gullies or manholes will be cleared by our building team, approvedcontractor
COMMON PROBLEMS
Top tips. Treat black mould immediately. Mould can easily be wiped away. Mould and mildew spray can be bought from most supermarkets. If you have tried all of the above tips and you are still experiencing problems, please email us with your details, or call us on 01282 686300 for further advice.MAKE A COMPLAINT
How to Give Feedback or Make a Complaint. Your views are important to us and we treat them seriously. We welcome feedback on all the services we provide, so we can continually improve how we do things. Our Contact Centre is open from 8:45am to 5pm Monday – Friday. Email: Send us details via e-mail at contact@calicohomes.org.uk.TENANCY AGREEMENTS
Starter Tenancy Agreement. Our Starter Tenancy is an Assured Shorthold Tenancy Agreement just for new customers. It usually lasts for 12 months and, at the end of this period, it will convert to a full Assured Tenancy. If it is not converted, then the Starter Tenancy will be brought to an end. CALICO HOMES COMPLETES 24 NEW ACCESSIBLE HOMES IN SOUTH The Calico Group comprising: Calico Homes Limited, Syncora Limited, Calico Enterprise Limited, SafeNet Domestic Abuse and Support Services Ltd, Ring Stones Maintenance and Construction, Acorn Recovery Projects, Delphi Medical Limited, Delphi Medical Consultants Limited, Hobstones Homes Limited. Registered Office: Centenary Court, Croft Street, Burnley, Lancashire, BB11 2ED ANTI-SOCIAL BEHAVIOUR Contact the Police. If the land is owned by us, you can make a report by emailing us or by calling 01282 686300. Any other parking issues can be reported to Lancashire Highways. Children playing. We do not consider this to be anti-social behaviour. Young people have a GARDEN STREET, PADIHAM Garden Street, Padiham – 18/02/18. We are responding to an explosion early today (Sunday 18th February) at a property on Garden Street, Padiham. Fire crews and Police have attended the situation. Our first priority is the safety of our residents. We have been in touch with residents who have beenimmediately
CALICO HOMESHOMESREPAIRSPAY RENTABOUT USTELL USOUR PEOPLECALICO HOMES Calico Homes is part of The Calico Group– combining expertise and innovation to achieve maximum social impact. The Calico Group: innovative charities and businesses working together to make social profit, rather than financial profit, the driving force behind our wide range of high-quality services. We want to help individuals ofall ages and
FINDING A HOME
Floors, doors, staircases and handrails will be clean and secure. You will also have a fully fitted kitchen and bathroom. Gardens will be clear, grass areas trimmed, overgrown bushes cut back and pathways weeded and swept. If you have any problems with your new home, contactus by email or
PUBLICATIONS
Please find an archive of our Financial Reports below: Calico Homes Annual Accounts 2019-20. Calico Homes Annual Accounts 2018-19. Statement – Rent Conversions 2018. Calico Homes Annual Accounts 2017-18. Value For Money Self Assessment 2017. Statement of Compliance with Regulatory Requirements: 31 March 2016. OUR PEOPLE - CALICO HOMES Our people. The purpose of our Executive and Senior Management Teams is to maintain a balance between strategic aims and operational delivery. Strategic – Our strategic function is to monitor, review and challenge all corporate services and to change these as appropriate, to ensure improved organisational performance.DOMESTIC ABUSE
Contact us. To report domestic abuse, access support or if you have any concerns or questions, please contact us by phoning 01282 686300 (Lines are open 8am to 6pm Mon-Fri), filling in the form below or email contact@calicohomes.org.uk.CALICO ASSURE
Calico Assure is an easy-to-use emergency alarm service which operates 24 hours a day, 7 days a week, 365 days a year. It’s designed to help you live safely, securely and independently in your own home, whilst giving your family and carers the reassurance that help is at hand should you need it.TENANCY AGREEMENTS
Starter Tenancy Agreement. Our Starter Tenancy is an Assured Shorthold Tenancy Agreement just for new customers. It usually lasts for 12 months and, at the end of this period, it will convert to a full Assured Tenancy. If it is not converted, then the Starter Tenancy will be brought to an end. ANTI-SOCIAL BEHAVIOUR Contact the Police. If the land is owned by us, you can make a report by emailing us or by calling 01282 686300. Any other parking issues can be reported to Lancashire Highways. Children playing. We do not consider this to be anti-social behaviour. Young people have a CALICO HOMES COMPLETES 24 NEW ACCESSIBLE HOMES IN SOUTH The Calico Group comprising: Calico Homes Limited, Syncora Limited, Calico Enterprise Limited, SafeNet Domestic Abuse and Support Services Ltd, Ring Stones Maintenance and Construction, Acorn Recovery Projects, Delphi Medical Limited, Delphi Medical Consultants Limited, Hobstones Homes Limited. Registered Office: Centenary Court, Croft Street, Burnley, Lancashire, BB11 2ED TENANCY SUSTAINMENT ACTION PLAN AIM = TO IMPROVE TENANCY Tenancy Sustainment Action Plan Aim = to improve tenancy sustainability. Review new tenancy visit process. Coordinators Introduce 8 month visit for Starter Tenancies. CALICO HOMESHOMESREPAIRSPAY RENTABOUT USTELL USOUR PEOPLECALICO HOMES Calico Homes is part of The Calico Group– combining expertise and innovation to achieve maximum social impact. The Calico Group: innovative charities and businesses working together to make social profit, rather than financial profit, the driving force behind our wide range of high-quality services. We want to help individuals ofall ages and
FINDING A HOME
Floors, doors, staircases and handrails will be clean and secure. You will also have a fully fitted kitchen and bathroom. Gardens will be clear, grass areas trimmed, overgrown bushes cut back and pathways weeded and swept. If you have any problems with your new home, contactus by email or
PUBLICATIONS
Please find an archive of our Financial Reports below: Calico Homes Annual Accounts 2019-20. Calico Homes Annual Accounts 2018-19. Statement – Rent Conversions 2018. Calico Homes Annual Accounts 2017-18. Value For Money Self Assessment 2017. Statement of Compliance with Regulatory Requirements: 31 March 2016. OUR PEOPLE - CALICO HOMES Our people. The purpose of our Executive and Senior Management Teams is to maintain a balance between strategic aims and operational delivery. Strategic – Our strategic function is to monitor, review and challenge all corporate services and to change these as appropriate, to ensure improved organisational performance.DOMESTIC ABUSE
Contact us. To report domestic abuse, access support or if you have any concerns or questions, please contact us by phoning 01282 686300 (Lines are open 8am to 6pm Mon-Fri), filling in the form below or email contact@calicohomes.org.uk.CALICO ASSURE
Calico Assure is an easy-to-use emergency alarm service which operates 24 hours a day, 7 days a week, 365 days a year. It’s designed to help you live safely, securely and independently in your own home, whilst giving your family and carers the reassurance that help is at hand should you need it.TENANCY AGREEMENTS
Starter Tenancy Agreement. Our Starter Tenancy is an Assured Shorthold Tenancy Agreement just for new customers. It usually lasts for 12 months and, at the end of this period, it will convert to a full Assured Tenancy. If it is not converted, then the Starter Tenancy will be brought to an end. ANTI-SOCIAL BEHAVIOUR Contact the Police. If the land is owned by us, you can make a report by emailing us or by calling 01282 686300. Any other parking issues can be reported to Lancashire Highways. Children playing. We do not consider this to be anti-social behaviour. Young people have a CALICO HOMES COMPLETES 24 NEW ACCESSIBLE HOMES IN SOUTH The Calico Group comprising: Calico Homes Limited, Syncora Limited, Calico Enterprise Limited, SafeNet Domestic Abuse and Support Services Ltd, Ring Stones Maintenance and Construction, Acorn Recovery Projects, Delphi Medical Limited, Delphi Medical Consultants Limited, Hobstones Homes Limited. Registered Office: Centenary Court, Croft Street, Burnley, Lancashire, BB11 2ED TENANCY SUSTAINMENT ACTION PLAN AIM = TO IMPROVE TENANCY Tenancy Sustainment Action Plan Aim = to improve tenancy sustainability. Review new tenancy visit process. Coordinators Introduce 8 month visit for Starter Tenancies.RENT - CALICO HOMES
Ask to be referred to our Tenancy Sustainment Team for help with debts, budgeting and benefits – call them on 01282 686300 or email moneywise@calico.org.uk or visit money advice service to access their budget planner. Contact your local Citizens Advice representative – call 01282 616750. Contact Shelter on 0344 515 1831. WE HAVE BEEN RECOGNISED FOR OUR CENTRAL ROLE IN COVID We were recently recognised at the prestigious Northern Housing Awards 2021 for the lead role we played in Burnley’s COVID response and the creation of the local community hub, Burnley Together. We were shortlisted against seven other Northern housing associations and went on to win the Resident Support/Advice Programme of the Year category.HOMES WITH SUPPORT
Then your support will begin. We provide a range of services to help you stay safe in your own home, including our Calico Assure service and a smoke alarm that, when activated, alerts our monitoring centre directly. We also provide a Key Safe service. Key Safe is a secure metal box which can be attached next to your outside door. OUR PEOPLE - CALICO HOMES Our people. The purpose of our Executive and Senior Management Teams is to maintain a balance between strategic aims and operational delivery. Strategic – Our strategic function is to monitor, review and challenge all corporate services and to change these as appropriate, to ensure improved organisational performance.IMPROVEMENTS
Home improvements typically include structural works, and the installation of satellite dishes and other external fittings. We always ask that you use qualified professionals for any home improvements that you intend to carry out once permission has been given. We’ll only refuse if the work you have planned would make your home less safe, orREPORT A REPAIR
If you need to change your appointment for whatever reason, you can do this by contacting us as soon as possible so that we can rearrange your appointment for you. Call us on 01282 686300 or email. Service Standards - What you can expect. When carrying out a repair, our Calico Homes Operative will: Be wearing a Calico Homes uniform andwill
OUR BOARD - CALICO HOMES Our Board. The setting of strategy and direction, and the monitoring of our performance, is undertaken by a Board that consists of eight members – seven independents and one tenant. The Board meets six weekly to consider Calico business.COMMON PROBLEMS
Top tips. Treat black mould immediately. Mould can easily be wiped away. Mould and mildew spray can be bought from most supermarkets. If you have tried all of the above tips and you are still experiencing problems, please email us with your details, or call us on 01282 686300 for further advice.OUTSIDE YOUR HOME
Building and external works. Building, damp and external repairs are classed as planned works (to be dealt with within three months) wherever possible. Any Health and Safety issues will be dealt with appropriately and within the appropriate timescales. Blocked drains, gullies or manholes will be cleared by our building team, approvedcontractor
MUCH-NEEDED PADIHAM HOUSING DEVELOPMENT OPENS IN TIME FOR Much-needed Padiham housing development opens in time for Christmas. News. A brand new £6 million housing scheme in Padiham has been officially opened and welcomed by local residents and Councillors. The Perseverance Mill site, once branded an “eyesore”, had sat derelict for 15 years but has now been transformed into 56 attractivenew
CALICO HOMESHOMESREPAIRSPAY RENTABOUT USTELL USOUR PEOPLECALICO HOMES Calico Homes is part of The Calico Group– combining expertise and innovation to achieve maximum social impact. The Calico Group: innovative charities and businesses working together to make social profit, rather than financial profit, the driving force behind our wide range of high-quality services. We want to help individuals ofall ages and
FINDING A HOME
Floors, doors, staircases and handrails will be clean and secure. You will also have a fully fitted kitchen and bathroom. Gardens will be clear, grass areas trimmed, overgrown bushes cut back and pathways weeded and swept. If you have any problems with your new home, contactus by email or
PUBLICATIONS
Please find an archive of our Financial Reports below: Calico Homes Annual Accounts 2019-20. Calico Homes Annual Accounts 2018-19. Statement – Rent Conversions 2018. Calico Homes Annual Accounts 2017-18. Value For Money Self Assessment 2017. Statement of Compliance with Regulatory Requirements: 31 March 2016. OUR PEOPLE - CALICO HOMES Our people. The purpose of our Executive and Senior Management Teams is to maintain a balance between strategic aims and operational delivery. Strategic – Our strategic function is to monitor, review and challenge all corporate services and to change these as appropriate, to ensure improved organisational performance.DOMESTIC ABUSE
Contact us. To report domestic abuse, access support or if you have any concerns or questions, please contact us by phoning 01282 686300 (Lines are open 8am to 6pm Mon-Fri), filling in the form below or email contact@calicohomes.org.uk.CALICO ASSURE
Calico Assure is an easy-to-use emergency alarm service which operates 24 hours a day, 7 days a week, 365 days a year. It’s designed to help you live safely, securely and independently in your own home, whilst giving your family and carers the reassurance that help is at hand should you need it.TENANCY AGREEMENTS
Starter Tenancy Agreement. Our Starter Tenancy is an Assured Shorthold Tenancy Agreement just for new customers. It usually lasts for 12 months and, at the end of this period, it will convert to a full Assured Tenancy. If it is not converted, then the Starter Tenancy will be brought to an end. ANTI-SOCIAL BEHAVIOUR Contact the Police. If the land is owned by us, you can make a report by emailing us or by calling 01282 686300. Any other parking issues can be reported to Lancashire Highways. Children playing. We do not consider this to be anti-social behaviour. Young people have a CALICO HOMES COMPLETES 24 NEW ACCESSIBLE HOMES IN SOUTH The Calico Group comprising: Calico Homes Limited, Syncora Limited, Calico Enterprise Limited, SafeNet Domestic Abuse and Support Services Ltd, Ring Stones Maintenance and Construction, Acorn Recovery Projects, Delphi Medical Limited, Delphi Medical Consultants Limited, Hobstones Homes Limited. Registered Office: Centenary Court, Croft Street, Burnley, Lancashire, BB11 2ED TENANCY SUSTAINMENT ACTION PLAN AIM = TO IMPROVE TENANCY Tenancy Sustainment Action Plan Aim = to improve tenancy sustainability. Review new tenancy visit process. Coordinators Introduce 8 month visit for Starter Tenancies. CALICO HOMESHOMESREPAIRSPAY RENTABOUT USTELL USOUR PEOPLECALICO HOMES Calico Homes is part of The Calico Group– combining expertise and innovation to achieve maximum social impact. The Calico Group: innovative charities and businesses working together to make social profit, rather than financial profit, the driving force behind our wide range of high-quality services. We want to help individuals ofall ages and
FINDING A HOME
Floors, doors, staircases and handrails will be clean and secure. You will also have a fully fitted kitchen and bathroom. Gardens will be clear, grass areas trimmed, overgrown bushes cut back and pathways weeded and swept. If you have any problems with your new home, contactus by email or
PUBLICATIONS
Please find an archive of our Financial Reports below: Calico Homes Annual Accounts 2019-20. Calico Homes Annual Accounts 2018-19. Statement – Rent Conversions 2018. Calico Homes Annual Accounts 2017-18. Value For Money Self Assessment 2017. Statement of Compliance with Regulatory Requirements: 31 March 2016. OUR PEOPLE - CALICO HOMES Our people. The purpose of our Executive and Senior Management Teams is to maintain a balance between strategic aims and operational delivery. Strategic – Our strategic function is to monitor, review and challenge all corporate services and to change these as appropriate, to ensure improved organisational performance.DOMESTIC ABUSE
Contact us. To report domestic abuse, access support or if you have any concerns or questions, please contact us by phoning 01282 686300 (Lines are open 8am to 6pm Mon-Fri), filling in the form below or email contact@calicohomes.org.uk.CALICO ASSURE
Calico Assure is an easy-to-use emergency alarm service which operates 24 hours a day, 7 days a week, 365 days a year. It’s designed to help you live safely, securely and independently in your own home, whilst giving your family and carers the reassurance that help is at hand should you need it.TENANCY AGREEMENTS
Starter Tenancy Agreement. Our Starter Tenancy is an Assured Shorthold Tenancy Agreement just for new customers. It usually lasts for 12 months and, at the end of this period, it will convert to a full Assured Tenancy. If it is not converted, then the Starter Tenancy will be brought to an end. ANTI-SOCIAL BEHAVIOUR Contact the Police. If the land is owned by us, you can make a report by emailing us or by calling 01282 686300. Any other parking issues can be reported to Lancashire Highways. Children playing. We do not consider this to be anti-social behaviour. Young people have a CALICO HOMES COMPLETES 24 NEW ACCESSIBLE HOMES IN SOUTH The Calico Group comprising: Calico Homes Limited, Syncora Limited, Calico Enterprise Limited, SafeNet Domestic Abuse and Support Services Ltd, Ring Stones Maintenance and Construction, Acorn Recovery Projects, Delphi Medical Limited, Delphi Medical Consultants Limited, Hobstones Homes Limited. Registered Office: Centenary Court, Croft Street, Burnley, Lancashire, BB11 2ED TENANCY SUSTAINMENT ACTION PLAN AIM = TO IMPROVE TENANCY Tenancy Sustainment Action Plan Aim = to improve tenancy sustainability. Review new tenancy visit process. Coordinators Introduce 8 month visit for Starter Tenancies.RENT - CALICO HOMES
Ask to be referred to our Tenancy Sustainment Team for help with debts, budgeting and benefits – call them on 01282 686300 or email moneywise@calico.org.uk or visit money advice service to access their budget planner. Contact your local Citizens Advice representative – call 01282 616750. Contact Shelter on 0344 515 1831. WE HAVE BEEN RECOGNISED FOR OUR CENTRAL ROLE IN COVID We were recently recognised at the prestigious Northern Housing Awards 2021 for the lead role we played in Burnley’s COVID response and the creation of the local community hub, Burnley Together. We were shortlisted against seven other Northern housing associations and went on to win the Resident Support/Advice Programme of the Year category.HOMES WITH SUPPORT
Then your support will begin. We provide a range of services to help you stay safe in your own home, including our Calico Assure service and a smoke alarm that, when activated, alerts our monitoring centre directly. We also provide a Key Safe service. Key Safe is a secure metal box which can be attached next to your outside door. OUR PEOPLE - CALICO HOMES Our people. The purpose of our Executive and Senior Management Teams is to maintain a balance between strategic aims and operational delivery. Strategic – Our strategic function is to monitor, review and challenge all corporate services and to change these as appropriate, to ensure improved organisational performance.IMPROVEMENTS
Home improvements typically include structural works, and the installation of satellite dishes and other external fittings. We always ask that you use qualified professionals for any home improvements that you intend to carry out once permission has been given. We’ll only refuse if the work you have planned would make your home less safe, orREPORT A REPAIR
If you need to change your appointment for whatever reason, you can do this by contacting us as soon as possible so that we can rearrange your appointment for you. Call us on 01282 686300 or email. Service Standards - What you can expect. When carrying out a repair, our Calico Homes Operative will: Be wearing a Calico Homes uniform andwill
OUR BOARD - CALICO HOMES Our Board. The setting of strategy and direction, and the monitoring of our performance, is undertaken by a Board that consists of eight members – seven independents and one tenant. The Board meets six weekly to consider Calico business.COMMON PROBLEMS
Top tips. Treat black mould immediately. Mould can easily be wiped away. Mould and mildew spray can be bought from most supermarkets. If you have tried all of the above tips and you are still experiencing problems, please email us with your details, or call us on 01282 686300 for further advice.OUTSIDE YOUR HOME
Building and external works. Building, damp and external repairs are classed as planned works (to be dealt with within three months) wherever possible. Any Health and Safety issues will be dealt with appropriately and within the appropriate timescales. Blocked drains, gullies or manholes will be cleared by our building team, approvedcontractor
MUCH-NEEDED PADIHAM HOUSING DEVELOPMENT OPENS IN TIME FOR Much-needed Padiham housing development opens in time for Christmas. News. A brand new £6 million housing scheme in Padiham has been officially opened and welcomed by local residents and Councillors. The Perseverance Mill site, once branded an “eyesore”, had sat derelict for 15 years but has now been transformed into 56 attractivenew
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INFORMATION FOR CUSTOMERS ABOUT CORONAVIRUS (COVID-19) We are continuing to follow Government and Public Health England advice in regards to Coronavirus (COVID-19). For information and updates on our services click here. investing in local communities where everyone thrives Find a home Report aRepair
COVID-19 - DAILY SERVICE UPDATES Please click here for up to date service information during theCOVID-19 outbreak.
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We own and manage approximately 4,700 homes in Lancashire. We aim to make a difference to the quality of life of individuals and the wider communities in which we work. We provide accommodation for families, individuals and older people, plus supported housing and services for homeless people.account
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We want to help individuals of all ages and backgrounds, and their families, live peacefully, prosperously and healthily, in warm, secure homes and safe, friendly communities. We have a passion for making our customers’ lives better. Publications Our Board CALICO HOMES IS PART OF THE CALICO GROUP– COMBINING EXPERTISE AND INNOVATION TO ACHIEVE MAXIMUM SOCIAL IMPACT. The Calico Group: innovative charities and businesses working together to make social profit, rather than financial profit, the driving force behind our wide range of high-quality services. We want to help individuals of all ages and backgrounds, and their families, live peacefully, prosperously and healthily, in warm, secure homes and safe, friendly communities. We have a passion for making our customers’ lives better.Visit
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TELEPHONE: 01282 686300 EMAIL: contact@calicohomes.org.uk FACEBOOK: calicohomes TWITTER: @Calico_Homes* Privacy Policy
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The Calico Group comprising: Calico Homes Limited, Syncora Limited
, Calico Enterprise Limited , SafeNet Domestic Abuse and Support Services Ltd , Ring Stones Maintenance and Construction LLP , Acorn Recovery Projects , Delphi Medical Limited , Delphi Medical Consultants Limited , Hobstones Homes Limited.
Registered Office: Centenary Court, Croft Street, Burnley, Lancashire,BB11 2ED
Calico Homes Limited Registered England No. 3752751 Registered Charity No. 1151945 By using this website, you are agreeing to our privacy policy and use of cookies. agreeDetails
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