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CONTACT CENTRE SOLUTION CZ SME Suite. C-Zentrix SME is a complete Customer Engagement Centre solution for small and medium size contact centres. It supports up to 150-180 concurrent tele callers with 240 voice channels (TDM or VoIP) on a single PC server with all call centre functionalities like IVR, ACD, Predictive Dialer, Progressive Dialer, Voice Logger , Screen Logger, CRM, MIS Reporting, Call Conferencing, CallLIVE CHAT SOFTWARE
The live chat software widget is integrated with digital properties like website and mobile app. A live chat software has two interfaces: one for the agent and one for the customer. The live chat widget will be visible to the customers on your website. They will click on it, and will get connected to the live agents.C-ZENTRIX | CAREERS
C-Zentrix recruits quality talent throughout the year and we welcome your application.Out of the several reasons which should motivate you to join us, few of them are; fast-growing company, personal interaction with clients, work on challenging projects, a strong focus on learning and development, responsible mentoring, industry-standard 6 METHODS OF MEASURING CUSTOMER SATISFACTION There are several universal methods for measuring customer satisfaction. However, only a few of them fetch near to accurate data. The following are a few of the techniques that seem to be effective. 1. Customer Feedback Through Surveys: Surveys are an essential method of measuring the quality of customer service. 7 WAYS FOR IVR OPTIMIZATION TO IMPROVE CUSTOMER EXPERIENCE IVRs are a fundamental form of self-support that has been around for years. Even though it is an old form of service method, it is imperative to optimize it according to modern requirements of the customers. Here's 7 ways how IVR optimization can improve your customer's experience. 10 POWERFUL HELPDESK AUTOMATION FUNCTIONALITIES 10 Powerful Helpdesk Automation Functionalities. A helpdesk is the critical interface of an organisation that sorts out customer concerns and respond to the customer in a timely manner to ensure customer satisfaction. A helpdesk lets the service agents to offer the ideal experience to their customers. Helpdesk CRM or Service CRM is anintegral
6 BEST PRACTICES FOR IVR DESIGN TO IMPROVE CUSTOMER EXPERIENCE Here are 6 tips to ensure customer satisfaction through IVR design. 1. Offer Live Agent Option In Main Menu: Customers often just want to connect with an agent. This option is always hidden behind many other prompts due to skill grouping. However, it is the least of thecustomer's concern.
VOICE ASSISTANTS
Alexa and Google assistant can recognize voices to offer customers personalized preferences in shopping, content, and music, etc. Similarly, voice assistants in contact centre can authenticate a caller by their voice pattern and personalise the IVR flow for each caller giving them a stitched-to-their-needs customer experience. 10 WAYS TO REDUCE REPEAT CALLS IN A CALL CENTER 9. Post-call surveys. Monitoring post-call surveys go a long way in how to reduce repeat calls in a call center. Post-call surveys are conducted on certain specific, important indicators of performance - not just of the agent or customer service outfit but of theorganisation
C-ZENTRIX - CONTACT CENTRE SOFTWARE C-Zentrix, the fastest growing customer experience solution, brings to you the most comprehensive solution for multi-touch contact centres offered on premise, on cloud or hybrid. With all the touch points – voice, chat, email, SMS, social, bot integrated over C-Zentrix omnichannel, you can offer an uninterrupted customer service to yourend
CONTACT CENTRE SOLUTION CZ SME Suite. C-Zentrix SME is a complete Customer Engagement Centre solution for small and medium size contact centres. It supports up to 150-180 concurrent tele callers with 240 voice channels (TDM or VoIP) on a single PC server with all call centre functionalities like IVR, ACD, Predictive Dialer, Progressive Dialer, Voice Logger , Screen Logger, CRM, MIS Reporting, Call Conferencing, CallLIVE CHAT SOFTWARE
The live chat software widget is integrated with digital properties like website and mobile app. A live chat software has two interfaces: one for the agent and one for the customer. The live chat widget will be visible to the customers on your website. They will click on it, and will get connected to the live agents.C-ZENTRIX | CAREERS
C-Zentrix recruits quality talent throughout the year and we welcome your application.Out of the several reasons which should motivate you to join us, few of them are; fast-growing company, personal interaction with clients, work on challenging projects, a strong focus on learning and development, responsible mentoring, industry-standard 6 METHODS OF MEASURING CUSTOMER SATISFACTION There are several universal methods for measuring customer satisfaction. However, only a few of them fetch near to accurate data. The following are a few of the techniques that seem to be effective. 1. Customer Feedback Through Surveys: Surveys are an essential method of measuring the quality of customer service. 7 WAYS FOR IVR OPTIMIZATION TO IMPROVE CUSTOMER EXPERIENCE IVRs are a fundamental form of self-support that has been around for years. Even though it is an old form of service method, it is imperative to optimize it according to modern requirements of the customers. Here's 7 ways how IVR optimization can improve your customer's experience. 10 POWERFUL HELPDESK AUTOMATION FUNCTIONALITIES 10 Powerful Helpdesk Automation Functionalities. A helpdesk is the critical interface of an organisation that sorts out customer concerns and respond to the customer in a timely manner to ensure customer satisfaction. A helpdesk lets the service agents to offer the ideal experience to their customers. Helpdesk CRM or Service CRM is anintegral
6 BEST PRACTICES FOR IVR DESIGN TO IMPROVE CUSTOMER EXPERIENCE Here are 6 tips to ensure customer satisfaction through IVR design. 1. Offer Live Agent Option In Main Menu: Customers often just want to connect with an agent. This option is always hidden behind many other prompts due to skill grouping. However, it is the least of thecustomer's concern.
VOICE ASSISTANTS
Alexa and Google assistant can recognize voices to offer customers personalized preferences in shopping, content, and music, etc. Similarly, voice assistants in contact centre can authenticate a caller by their voice pattern and personalise the IVR flow for each caller giving them a stitched-to-their-needs customer experience. 10 WAYS TO REDUCE REPEAT CALLS IN A CALL CENTER 9. Post-call surveys. Monitoring post-call surveys go a long way in how to reduce repeat calls in a call center. Post-call surveys are conducted on certain specific, important indicators of performance - not just of the agent or customer service outfit but of theorganisation
LIVE CHAT SOFTWARE
The live chat software widget is integrated with digital properties like website and mobile app. A live chat software has two interfaces: one for the agent and one for the customer. The live chat widget will be visible to the customers on your website. They will click on it, and will get connected to the live agents. CONTACT CENTRE SOLUTION CZ SME Suite. C-Zentrix SME is a complete Customer Engagement Centre solution for small and medium size contact centres. It supports up to 150-180 concurrent tele callers with 240 voice channels (TDM or VoIP) on a single PC server with all call centre functionalities like IVR, ACD, Predictive Dialer, Progressive Dialer, Voice Logger , Screen Logger, CRM, MIS Reporting, Call Conferencing, Call TOP 5 CALL CENTER PAIN POINTS AND HOW TO SOLVE THEM Call center pain points range from customer non-satisfaction to dangling operational efficiency. We will discuss here, five most common call center pain points, that has kept many businesses awayfrom success.
10 POWERFUL HELPDESK AUTOMATION FUNCTIONALITIES 10 Powerful Helpdesk Automation Functionalities. A helpdesk is the critical interface of an organisation that sorts out customer concerns and respond to the customer in a timely manner to ensure customer satisfaction. A helpdesk lets the service agents to offer the ideal experience to their customers. Helpdesk CRM or Service CRM is anintegral
25 CUSTOMER SERVICE MISTAKES YOU NEED TO AVOID There are some fundamental mistakes that the call centre industry must avoid in order to enrich their service. Here is a comprehensive overview of most common customer service mistakes that must not beencouraged.
6 BEST PRACTICES FOR IVR DESIGN TO IMPROVE CUSTOMER EXPERIENCE Here are 6 tips to ensure customer satisfaction through IVR design. 1. Offer Live Agent Option In Main Menu: Customers often just want to connect with an agent. This option is always hidden behind many other prompts due to skill grouping. However, it is the least of thecustomer's concern.
CASE STUDY - LENSKART Case Study - Lenskart | C-Zentrix. Lenskart is India's fastest growing eyewear business today. With a rapidly growing business reaching out to over 1,00,000 customers a month via a unique combination of a strong online business as www.lenskart.com, uniquely designed physical stores, as well as a first of its kind 'home eye check up' service CUSTOMER EXPERIENCE MANAGEMENT Thus, it is quite clear that customer experience is the key to the success of any business.This is the reason why every business need to analyse the below mentioned six CALL CENTRE SHRINKAGE Shrinkage is the amount of difference between the number of staff employed, budget wise, and staff available to take responsibility of the primary tasks for which they have been employed. While the definition of call center shrinkage can vary from one company to another, the reasons behind the event happening are classified intotwo primal parts.
CHATBOT OR VIRTUAL ASSISTANT Also known as, ‘Conversational Agents’, a chatbot simulates human conversation through voice commands or text chats or both. Chatbots can be offered via web-based applications or standalone apps. Today, chatbots are used most commonly in the customer service space. A virtual agent (VA) on the other hand is an extension of chatbots thatcan
C-ZENTRIX - CONTACT CENTRE SOFTWARE C-Zentrix, the fastest growing customer experience solution, brings to you the most comprehensive solution for multi-touch contact centres offered on premise, on cloud or hybrid. With all the touch points – voice, chat, email, SMS, social, bot integrated over C-Zentrix omnichannel, you can offer an uninterrupted customer service to yourend
CONTACT CENTRE SOLUTION CZ SME Suite. C-Zentrix SME is a complete Customer Engagement Centre solution for small and medium size contact centres. It supports up to 150-180 concurrent tele callers with 240 voice channels (TDM or VoIP) on a single PC server with all call centre functionalities like IVR, ACD, Predictive Dialer, Progressive Dialer, Voice Logger , Screen Logger, CRM, MIS Reporting, Call Conferencing, Call 6 METHODS OF MEASURING CUSTOMER SATISFACTION There are several universal methods for measuring customer satisfaction. However, only a few of them fetch near to accurate data. The following are a few of the techniques that seem to be effective. 1. Customer Feedback Through Surveys: Surveys are an essential method of measuring the quality of customer service. 7 WAYS FOR IVR OPTIMIZATION TO IMPROVE CUSTOMER EXPERIENCE IVRs are a fundamental form of self-support that has been around for years. Even though it is an old form of service method, it is imperative to optimize it according to modern requirements of the customers. Here's 7 ways how IVR optimization can improve your customer's experience. 10 POWERFUL HELPDESK AUTOMATION FUNCTIONALITIES 10 Powerful Helpdesk Automation Functionalities. A helpdesk is the critical interface of an organisation that sorts out customer concerns and respond to the customer in a timely manner to ensure customer satisfaction. A helpdesk lets the service agents to offer the ideal experience to their customers. Helpdesk CRM or Service CRM is anintegral
VOICE ASSISTANTS
Alexa and Google assistant can recognize voices to offer customers personalized preferences in shopping, content, and music, etc. Similarly, voice assistants in contact centre can authenticate a caller by their voice pattern and personalise the IVR flow for each caller giving them a stitched-to-their-needs customer experience. CUSTOMER CLUSTERING FOR BETTER CUSTOMER ENGAGEMENT Customer clustering or segmentation is the process of dividing an organisation's customers into groups or 'clusters' that reflect similarity amongst customers in that particular group. The goal of such a process of clustering is to decide how to relate to customers in each of these customer cluster to maximise the benefits thosecustomers bring
10 WAYS TO REDUCE REPEAT CALLS IN A CALL CENTER 9. Post-call surveys. Monitoring post-call surveys go a long way in how to reduce repeat calls in a call center. Post-call surveys are conducted on certain specific, important indicators of performance - not just of the agent or customer service outfit but of theorganisation
GAMIFICATION FOR AGENT TRAINING Author Bio: Sumita has 12 years of strong experience in various segments of management ranging from contact center to process development with the help of lean Six Sigma methodology. She is an avid reader, occasional writer and an extensive traveler beyond her professional commitments. CALL CENTRE SHRINKAGE Shrinkage is the amount of difference between the number of staff employed, budget wise, and staff available to take responsibility of the primary tasks for which they have been employed. While the definition of call center shrinkage can vary from one company to another, the reasons behind the event happening are classified intotwo primal parts.
C-ZENTRIX - CONTACT CENTRE SOFTWARE C-Zentrix, the fastest growing customer experience solution, brings to you the most comprehensive solution for multi-touch contact centres offered on premise, on cloud or hybrid. With all the touch points – voice, chat, email, SMS, social, bot integrated over C-Zentrix omnichannel, you can offer an uninterrupted customer service to yourend
CONTACT CENTRE SOLUTION CZ SME Suite. C-Zentrix SME is a complete Customer Engagement Centre solution for small and medium size contact centres. It supports up to 150-180 concurrent tele callers with 240 voice channels (TDM or VoIP) on a single PC server with all call centre functionalities like IVR, ACD, Predictive Dialer, Progressive Dialer, Voice Logger , Screen Logger, CRM, MIS Reporting, Call Conferencing, Call 6 METHODS OF MEASURING CUSTOMER SATISFACTION There are several universal methods for measuring customer satisfaction. However, only a few of them fetch near to accurate data. The following are a few of the techniques that seem to be effective. 1. Customer Feedback Through Surveys: Surveys are an essential method of measuring the quality of customer service. 7 WAYS FOR IVR OPTIMIZATION TO IMPROVE CUSTOMER EXPERIENCE IVRs are a fundamental form of self-support that has been around for years. Even though it is an old form of service method, it is imperative to optimize it according to modern requirements of the customers. Here's 7 ways how IVR optimization can improve your customer's experience. 10 POWERFUL HELPDESK AUTOMATION FUNCTIONALITIES 10 Powerful Helpdesk Automation Functionalities. A helpdesk is the critical interface of an organisation that sorts out customer concerns and respond to the customer in a timely manner to ensure customer satisfaction. A helpdesk lets the service agents to offer the ideal experience to their customers. Helpdesk CRM or Service CRM is anintegral
VOICE ASSISTANTS
Alexa and Google assistant can recognize voices to offer customers personalized preferences in shopping, content, and music, etc. Similarly, voice assistants in contact centre can authenticate a caller by their voice pattern and personalise the IVR flow for each caller giving them a stitched-to-their-needs customer experience. CUSTOMER CLUSTERING FOR BETTER CUSTOMER ENGAGEMENT Customer clustering or segmentation is the process of dividing an organisation's customers into groups or 'clusters' that reflect similarity amongst customers in that particular group. The goal of such a process of clustering is to decide how to relate to customers in each of these customer cluster to maximise the benefits thosecustomers bring
10 WAYS TO REDUCE REPEAT CALLS IN A CALL CENTER 9. Post-call surveys. Monitoring post-call surveys go a long way in how to reduce repeat calls in a call center. Post-call surveys are conducted on certain specific, important indicators of performance - not just of the agent or customer service outfit but of theorganisation
GAMIFICATION FOR AGENT TRAINING Author Bio: Sumita has 12 years of strong experience in various segments of management ranging from contact center to process development with the help of lean Six Sigma methodology. She is an avid reader, occasional writer and an extensive traveler beyond her professional commitments. CALL CENTRE SHRINKAGE Shrinkage is the amount of difference between the number of staff employed, budget wise, and staff available to take responsibility of the primary tasks for which they have been employed. While the definition of call center shrinkage can vary from one company to another, the reasons behind the event happening are classified intotwo primal parts.
C-ZENTRIX | LEADING CONTACT CENTER SOFTWARE PROVIDER C-Zentrix is the flagship brand of Towards Vision Technologies Private Limited (TVT). TVT is amongst the leading software product companies of the world providing best-in-class contact centre software and enterprise level software for superior customer experience. C-Zentrix was developed with a vision of creating next-generation, simplifiedC-ZENTRIX
Author Bio: Sweta is a passionate technical writer with experience in digital marketing. Outside work, she is a devoted Esports advocate.LIVE CHAT SOFTWARE
The live chat software widget is integrated with digital properties like website and mobile app. A live chat software has two interfaces: one for the agent and one for the customer. The live chat widget will be visible to the customers on your website. They will click on it, and will get connected to the live agents. 10 POWERFUL HELPDESK AUTOMATION FUNCTIONALITIES 10 Powerful Helpdesk Automation Functionalities. A helpdesk is the critical interface of an organisation that sorts out customer concerns and respond to the customer in a timely manner to ensure customer satisfaction. A helpdesk lets the service agents to offer the ideal experience to their customers. Helpdesk CRM or Service CRM is anintegral
VOICE ASSISTANT
Voice assistant from C-Zentrix uses an automated speech recognition system to listen to and translate voice to text and text to voice to conclude a successful voice based engagement with users. It has muti-faceted use, read more on the link to find out. INSIGHTS INTO CUSTOMER SENTIMENT ANALYSIS 1. The prospective customer raises a ticket – They send in support query through any passive channel such as chat, email or social media. 2. Artificial Intelligence notes the expression of the text – Algorithms are set to analyze sentiments to look at specific phrasesand
CUSTOMER EXPERIENCE MANAGEMENT Thus, it is quite clear that customer experience is the key to the success of any business.This is the reason why every business need to analyse the below mentioned six 6 BEST PRACTICES FOR IVR DESIGN TO IMPROVE CUSTOMER EXPERIENCE Here are 6 tips to ensure customer satisfaction through IVR design. 1. Offer Live Agent Option In Main Menu: Customers often just want to connect with an agent. This option is always hidden behind many other prompts due to skill grouping. However, it is the least of thecustomer's concern.
GAMIFICATION FOR AGENT TRAINING Author Bio: Sumita has 12 years of strong experience in various segments of management ranging from contact center to process development with the help of lean Six Sigma methodology. She is an avid reader, occasional writer and an extensive traveler beyond her professional commitments. CHATBOT OR VIRTUAL ASSISTANT Also known as, ‘Conversational Agents’, a chatbot simulates human conversation through voice commands or text chats or both. Chatbots can be offered via web-based applications or standalone apps. Today, chatbots are used most commonly in the customer service space. A virtual agent (VA) on the other hand is an extension of chatbots thatcan
C-ZENTRIX - CONTACT CENTRE SOFTWARE Using C-Zentrix has given us lot of leverage for customizing the product and integrating it with our existing lead management system. It was wonderful working with the C-Zentrix team who were patient to our changing needs and requirements and made sure that all the customizations along with the product were delivered as per the agreement, The C-Zentrix team's innovative ideas helped us further CONTACT CENTRE SOLUTION CZ SME Suite. C-Zentrix SME is a complete Customer Engagement Centre solution for small and medium size contact centres. It supports up to 150-180 concurrent tele callers with 240 voice channels (TDM or VoIP) on a single PC server with all call centre functionalities like IVR, ACD, Predictive Dialer, Progressive Dialer, Voice Logger , Screen Logger, CRM, MIS Reporting, Call Conferencing, Call 6 METHODS OF MEASURING CUSTOMER SATISFACTION This blog explores the different metrics used to determine customer satisfaction. Customer satisfaction metrics are an essential building block for every organization. It allows a business to measure and improve on their shortcomings. 7 WAYS FOR IVR OPTIMIZATION TO IMPROVE CUSTOMER EXPERIENCEIVR CUSTOMER SURVEYIVR CUSTOMER SERVICEIVR CUSTOMER SUPPORTIVR SERVICE DESKIVRSERVICESPHONE IVR
IVRs are a fundamental form of self-support that has been around for years. Even though it is an old form of service method, it is imperative to optimize it according to modern requirements of the customers. Here's 7 ways how IVR optimization can improve your customer's experience. 10 POWERFUL HELPDESK AUTOMATION FUNCTIONALITIES Helpdesk is the critical interface of an organisation and here are 10 powerful helpdesk automation functions that enhances agent efficiency and enriches the customer experience.VOICE ASSISTANTS
Voice assistants are transforming the way customers engage with businesses. In Customer experience space, voice assistants have a far reaching impact in providing a seamless experience to customers. CUSTOMER CLUSTERING FOR BETTER CUSTOMER ENGAGEMENT Customer clustering or segmentation is the process of dividing an organisation's customers into groups or 'clusters'. Here are few reasons why customer clustering is important for better customerengagement.
GAMIFICATION FOR AGENT TRAINING Author Bio: Sumita has 12 years of strong experience in various segments of management ranging from contact center to process development with the help of lean Six Sigma methodology. She is an avid reader, occasional writer and an extensive traveler beyond her professional commitments. 10 WAYS TO REDUCE REPEAT CALLS IN A CALL CENTER Customers expect correct and timely information. Here are some ways to reduce repeat calls in a call center to improve customer satisfaction and lower churn rate. CALL CENTRE SHRINKAGE Call centre shrinkage is a growing concern in the BPO industry. Here is how you can find your way across call center shrinkage without upsetting your team of agents. C-ZENTRIX - CONTACT CENTRE SOFTWARE Using C-Zentrix has given us lot of leverage for customizing the product and integrating it with our existing lead management system. It was wonderful working with the C-Zentrix team who were patient to our changing needs and requirements and made sure that all the customizations along with the product were delivered as per the agreement, The C-Zentrix team's innovative ideas helped us further CONTACT CENTRE SOLUTION CZ SME Suite. C-Zentrix SME is a complete Customer Engagement Centre solution for small and medium size contact centres. It supports up to 150-180 concurrent tele callers with 240 voice channels (TDM or VoIP) on a single PC server with all call centre functionalities like IVR, ACD, Predictive Dialer, Progressive Dialer, Voice Logger , Screen Logger, CRM, MIS Reporting, Call Conferencing, Call 6 METHODS OF MEASURING CUSTOMER SATISFACTION This blog explores the different metrics used to determine customer satisfaction. Customer satisfaction metrics are an essential building block for every organization. It allows a business to measure and improve on their shortcomings. 7 WAYS FOR IVR OPTIMIZATION TO IMPROVE CUSTOMER EXPERIENCE IVRs are a fundamental form of self-support that has been around for years. Even though it is an old form of service method, it is imperative to optimize it according to modern requirements of the customers. Here's 7 ways how IVR optimization can improve your customer's experience. 10 POWERFUL HELPDESK AUTOMATION FUNCTIONALITIES Helpdesk is the critical interface of an organisation and here are 10 powerful helpdesk automation functions that enhances agent efficiency and enriches the customer experience.VOICE ASSISTANTS
Voice assistants are transforming the way customers engage with businesses. In Customer experience space, voice assistants have a far reaching impact in providing a seamless experience to customers. CUSTOMER CLUSTERING FOR BETTER CUSTOMER ENGAGEMENT Customer clustering or segmentation is the process of dividing an organisation's customers into groups or 'clusters'. Here are few reasons why customer clustering is important for better customerengagement.
GAMIFICATION FOR AGENT TRAINING Author Bio: Sumita has 12 years of strong experience in various segments of management ranging from contact center to process development with the help of lean Six Sigma methodology. She is an avid reader, occasional writer and an extensive traveler beyond her professional commitments. 10 WAYS TO REDUCE REPEAT CALLS IN A CALL CENTER Customers expect correct and timely information. Here are some ways to reduce repeat calls in a call center to improve customer satisfaction and lower churn rate. CALL CENTRE SHRINKAGE Call centre shrinkage is a growing concern in the BPO industry. Here is how you can find your way across call center shrinkage without upsetting your team of agents. C-ZENTRIX | LEADING CONTACT CENTER SOFTWARE PROVIDER C-Zentrix is one of the leading global companies in the customer experience space. We provide both cloud and on-premise contact center software like telephony, chatbot, voice assistant, whatsapp integrations etc. Know more here.C-ZENTRIX
Author Bio: Sweta is a passionate technical writer with experience in digital marketing. Outside work, she is a devoted Esports advocate.LIVE CHAT SOFTWARE
CZ chat is a live chat software with world class features that ensure you run a world class chat. It offers comprehensive support for text,audio, and video.
CASE STUDY - PIDILITE The sme call center solution from C-Zentrix helps Pidilite streamline their customer experience delivery process. We provided them with an LMS (Lead Management System) and CRM (Customer relationship Management) to capture and convert more leads.VOICE ASSISTANT
Voice assistant from C-Zentrix uses an automated speech recognition system to listen to and translate voice to text and text to voice to conclude a successful voice based engagement with users. It has muti-faceted use, read more on the link to find out. 10 POWERFUL HELPDESK AUTOMATION FUNCTIONALITIES Helpdesk is the critical interface of an organisation and here are 10 powerful helpdesk automation functions that enhances agent efficiency and enriches the customer experience. GAMIFICATION FOR AGENT TRAINING Author Bio: Sumita has 12 years of strong experience in various segments of management ranging from contact center to process development with the help of lean Six Sigma methodology. She is an avid reader, occasional writer and an extensive traveler beyond her professional commitments. 6 BEST PRACTICES FOR IVR DESIGN TO IMPROVE CUSTOMER EXPERIENCE Very often, I'm not too fond of connecting with a brand via an IVR.The idea of jumping through meaningless options and missing out on the right prompt is tedious. Sometimes, I just want to talk to an agent, but that option is either missing or at the end of a chain ofcommands.
INSIGHTS INTO CUSTOMER SENTIMENT ANALYSIS The absolute first approach to analysis was pretty straightforward and simple. To start with, lists of words were drawn up - which indicated negative and positive word associations in adjectives form. CHATBOT OR VIRTUAL ASSISTANT The difference between chatbot and virtual assistant has not been captured with clarity before. This article tells you the strengths and applications of both chatbot and virtual assistant and helps you decide which one is for you. C-ZENTRIX - CONTACT CENTRE SOFTWARE Using C-Zentrix has given us lot of leverage for customizing the product and integrating it with our existing lead management system. It was wonderful working with the C-Zentrix team who were patient to our changing needs and requirements and made sure that all the customizations along with the product were delivered as per the agreement, The C-Zentrix team's innovative ideas helped us further C-ZENTRIX | LEADING CONTACT CENTER SOFTWARE PROVIDER C-Zentrix is one of the leading global companies in the customer experience space. We provide both cloud and on-premise contact center software like telephony, chatbot, voice assistant, whatsapp integrations etc. Know more here.LIVE CHAT SOFTWARE
CZ chat is a live chat software with world class features that ensure you run a world class chat. It offers comprehensive support for text,audio, and video.
CONTACT CENTRE SOLUTION CZ SME Suite. C-Zentrix SME is a complete Customer Engagement Centre solution for small and medium size contact centres. It supports up to 150-180 concurrent tele callers with 240 voice channels (TDM or VoIP) on a single PC server with all call centre functionalities like IVR, ACD, Predictive Dialer, Progressive Dialer, Voice Logger , Screen Logger, CRM, MIS Reporting, Call Conferencing, Call 6 METHODS OF MEASURING CUSTOMER SATISFACTION This blog explores the different metrics used to determine customer satisfaction. Customer satisfaction metrics are an essential building block for every organization. It allows a business to measure and improve on their shortcomings.VOICE ASSISTANT
Voice assistant from C-Zentrix uses an automated speech recognition system to listen to and translate voice to text and text to voice to conclude a successful voice based engagement with users. It has muti-faceted use, read more on the link to find out.VOICE ASSISTANTS
Voice assistants are transforming the way customers engage with businesses. In Customer experience space, voice assistants have a far reaching impact in providing a seamless experience to customers. GAMIFICATION FOR AGENT TRAINING Author Bio: Sumita has 12 years of strong experience in various segments of management ranging from contact center to process development with the help of lean Six Sigma methodology. She is an avid reader, occasional writer and an extensive traveler beyond her professional commitments. CALL CENTRE SHRINKAGE Call centre shrinkage is a growing concern in the BPO industry. Here is how you can find your way across call center shrinkage without upsetting your team of agents.WELCOME
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C-ZENTRIX - CONTACT CENTRE SOFTWARE Using C-Zentrix has given us lot of leverage for customizing the product and integrating it with our existing lead management system. It was wonderful working with the C-Zentrix team who were patient to our changing needs and requirements and made sure that all the customizations along with the product were delivered as per the agreement, The C-Zentrix team's innovative ideas helped us further C-ZENTRIX | LEADING CONTACT CENTER SOFTWARE PROVIDER C-Zentrix is one of the leading global companies in the customer experience space. We provide both cloud and on-premise contact center software like telephony, chatbot, voice assistant, whatsapp integrations etc. Know more here.LIVE CHAT SOFTWARE
CZ chat is a live chat software with world class features that ensure you run a world class chat. It offers comprehensive support for text,audio, and video.
CONTACT CENTRE SOLUTION CZ SME Suite. C-Zentrix SME is a complete Customer Engagement Centre solution for small and medium size contact centres. It supports up to 150-180 concurrent tele callers with 240 voice channels (TDM or VoIP) on a single PC server with all call centre functionalities like IVR, ACD, Predictive Dialer, Progressive Dialer, Voice Logger , Screen Logger, CRM, MIS Reporting, Call Conferencing, Call 6 METHODS OF MEASURING CUSTOMER SATISFACTION This blog explores the different metrics used to determine customer satisfaction. Customer satisfaction metrics are an essential building block for every organization. It allows a business to measure and improve on their shortcomings.VOICE ASSISTANT
Voice assistant from C-Zentrix uses an automated speech recognition system to listen to and translate voice to text and text to voice to conclude a successful voice based engagement with users. It has muti-faceted use, read more on the link to find out.VOICE ASSISTANTS
Voice assistants are transforming the way customers engage with businesses. In Customer experience space, voice assistants have a far reaching impact in providing a seamless experience to customers. GAMIFICATION FOR AGENT TRAINING Author Bio: Sumita has 12 years of strong experience in various segments of management ranging from contact center to process development with the help of lean Six Sigma methodology. She is an avid reader, occasional writer and an extensive traveler beyond her professional commitments. CALL CENTRE SHRINKAGE Call centre shrinkage is a growing concern in the BPO industry. Here is how you can find your way across call center shrinkage without upsetting your team of agents.WELCOME
Username Password: If you forget your password, please contact theadministrator.
C-ZENTRIX | LEADING CONTACT CENTER SOFTWARE PROVIDER C-Zentrix is one of the leading global companies in the customer experience space. We provide both cloud and on-premise contact center software like telephony, chatbot, voice assistant, whatsapp integrations etc. Know more here.LIVE CHAT SOFTWARE
CZ chat is a live chat software with world class features that ensure you run a world class chat. It offers comprehensive support for text,audio, and video.
CLOUD BASED CONTACT CENTER Get your own Nest to run your business the way you want. With CZ Cloud Nest businesses, can book either dedicated PRI or both dedicated server and dedicated PRI for their private use, providing them endless customisations, integrations and complete data security.Best suited for large enterprises where the number of agents and call volume justifies the need for dedicated cloud. CONTACT US | C-ZENTRIX USA C-Zentrix Inc, 16192 Coastal Highway, Lewes, Delaware 19958, USA +1 551 226 6125 contact@c-zentrix.com Locate on MapVOICE ASSISTANT
Voice assistant from C-Zentrix uses an automated speech recognition system to listen to and translate voice to text and text to voice to conclude a successful voice based engagement with users. It has muti-faceted use, read more on the link to find out. CUSTOMER EXPERIENCE MANAGEMENT Thus, it is quite clear that customer experience is the key to the success of any business.This is the reason why every business need to analyse the below mentioned six INSIGHTS INTO CUSTOMER SENTIMENT ANALYSIS The absolute first approach to analysis was pretty straightforward and simple. To start with, lists of words were drawn up - which indicated negative and positive word associations in adjectives form. 6 BEST PRACTICES FOR IVR DESIGN TO IMPROVE CUSTOMER EXPERIENCE Very often, I'm not too fond of connecting with a brand via an IVR.The idea of jumping through meaningless options and missing out on the right prompt is tedious. Sometimes, I just want to talk to an agent, but that option is either missing or at the end of a chain ofcommands.
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C-Zentrix mentioned in GARTNER'S MAGIC QUADRANT for Contact Centre Infrastructure, Worldwide, for 2016 & 2017Read More
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CUSTOMER EXPERIENCE SIMPLIFIED C-Zentrix, the fastest growing customer experience solution, brings to you the most comprehensive solution for multi-touch contact centres offered on premise, on cloud or hybrid. With all the touch points – voice, chat, email, SMS, social, bot integrated over C-Zentrix omnichannel, you can offer an uninterrupted customer service to your end users and above all provide them a superior Customer Experience.×
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* Allows brands and their contact centres to deliver consistent CX * Seamlessly integrate multi touchpoint over Omni Channel platform * Engage with your customers from voice to non-voice and digitalchannels.
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CONTACT CENTRE __
* Optimize your agent time with intelligent call allotment * Scale operations with cluster based architecture * High availability with 99.99% uptime, virtually no downtime * With CZ Bar give all the tools to your agents on single screen * Get advanced reports and optimise your operationsKnow more
MARKETING SOLUTIONS __ * Expand your top of funnel with C-Zentrix’s marketing solutions * Explore solutions like CZ Chat, CZ Bot, CZ Magic Call, CZ Callblastand more
* Integrate these with SMS and Email support * Reach your customers on the channel they prefer * Track your lead lifecycle and automate your efforts through CZ LMSKnow more
REMOTE TEAM SOLUTION __ * Easy to use CZ Mobile App to connect with your remote/field teams * Benefit from lower overheads, flexible working hours and time zoneflexibility
* Achieve the “always on” service delivery that today’sconsumers expect
* Enjoy CRM and dialer functionality from mobile device. * Get secured access to all the call recordings on cloudKnow more
1500+ HAPPY CUSTOMERSTESTIMONIAL
We have been using C-Zentrix solution from close to 4 months now.They provided us with their SME solution that has improved our productivity,efficiency and quality. We would definitely rank them high in telephony solutions. Greatly appreciate the efforts put in by their sales and support team.Read More Read Less
MEESHO
SMC has been associated with C-Zentrix for customer experience center solution from last 7 years. We are using their SME solution. It has been a great experience with their Voice product, Customer support and C-Zentrix solution features like Online Chat, Robo-Calling, SMS & CRM Integration, Auto-Callback and Number Masking. C-Zentrix has helped SMC Insurance Brokers Pvt Ltd to automate its tele-sales & Customer Support activity by the use of C-Zentrix Contact Center Solution and Auto Dialer. They share updated information those help us to get current market requirement. The 24*7 back end support provided by them is very good and any system queries are answered on time. We appreciate the efforts and support by their sales and support team.Read More Read Less
SMC FINANCE
We are very happy with the support provided by C-Zentrix. We have been using C-Zentrix Contact Center Platform with the Trouble Ticketing CRM for last 3 years for many of our most critical help desk support. The end to end complain management solution really helped manage the complaints and queries of our partners in an organized way with minimum TAT. The support from C-Zentrix team for such critical process where the up time required is 99.99% has been fantastic and we have hardly encountered any challenge in last 3 years of usage. We would highly recommend this solution for putting critical service desk operations /processes of the organizations.Read More Read Less
NSE COLO DATA CENTER Using C-Zentrix has given us lot of leverage for customizing the product and integrating it with our existing lead management system. It was wonderful working with the C-Zentrix team who were patient to our changing needs and requirements and made sure that all the customizations along with the product were delivered as per the agreement, The C-Zentrix team's innovative ideas helped us further improve the utility of the solution for our requirements and create value adds for our business team. We never miss a call now. We have benefited from this association. C-Zentrix team is like a partner, I wish them all the very best.Read More Read Less
NIIT
We are C-Zentrix clients since last three years using their technology in multiple locations across the country.We hardly find any issue withC-Zentrix products.
Read More Read Less
RELIGARE INDIA
C-Zentrix has helped Reliance General Insurance Pune BPO to automate its tele-sales activity across the country by the use of C-Zentrix Contact Center Solution and Auto Dialer. We use their platform for lead generation and tele-sales. The overall back end support provided by them is very good and any system queries are answered on time. We would recommend them to any BFSI customer looking for advanced contact center and lead generation platform.Read More Read Less
RELIANCE GENERAL INSURANCE CO. LTD. C-Zentrix has been an involved partner with us for last 2 years in providing end to end solution for customer support services. Their C-Zentrix Contact Center Solution with Trouble Ticketing CRM provides a strong solution for E-Commerce segment. Their capability to integrate their solution with order booking engine and online web portal really gives an advantage to online business like us. I would recommend them to any E-Commerce company in India or abroad which wants to have a robust customized solution for their help desk.Read More Read Less
YEBHI.COM
C-Zentrix has helped us in setting up the dialer solution in a very timely and cost effective manner. It was very easy for us to incorporate their tool into our systems without doing any major changes. I think their biggest USP is that they are themselves doing the services of the product which removes lots of delay in setting up the systems, which otherwise would have happened if there was a third party in middle. We are confident of their solution and would recommend to anybody wanting to have a cost effective dialer solution.Read More Read Less
CARWALE AUTOMOTIVE EXCHANGE PRIVATE LIMITED I am pleased to share the value that C-Zentrix had offered to us through the Call Center Solution. We had been using C-Zentrix since 2013. The solution is fairly priced and offers good deal with flexibility towards our business needs. The support from C-Zentrix team had also been good over the years. Keep up the good work.Read More Read Less
SIDDHARTH SINGH HADA - RESONANCE EDUVENTURES LIMITED C-Zentrix has been our telephony partners for the last 8 years. We are using their SME solution. It has a great agent UI that is easy to adapt to and has significantly increased productivity. C-Zentrix solution has benefited us greatly by monitoring live customer calls, generating informative reports, tracking agent performances & also easy UI. The team’s proactive support & intervention is much appreciated. Would like to mention specially about Presales, Sales & Support team from C-Zentrix who have been commendable in their way of working with redBus.Read More Read Less
REDBUS
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NETMEDS
We evaluated the top three contact center service providers and chose C-Zentrix as our partners for all our customer service delivery processes. The team at C-Zentrix, right from the sales personnel to our account manager are immersed with our team as one family.Mr. Bruce Schwack
Chief Communications Officer USHA INTERNATIONAL LIMITED We found the energy levels of the team at C-Zentrix meeting our expectations. We always wanted to partner with a business that matched our desire level. It has been a wonderful association that we have had with C-Zentrix. From the time, we have taken the product we have not faced any issue, the up-time is 99.99% and their service team isfantastic.
Mr.Attulah Iqbal Shaikh Senior Department Manager - Custom Service*
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CUSTOMER SUCCESS STORIES ICICI Lombard GIC Ltd. is the largest private sector general insurance company in India with a Gross Written Premium (GWP) ...Read More
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Meesho is an Indian-origin social commerce platform founded by IIT Delhi graduates Vidit Aatrey and Sanjeev Barnwal in December 2015. ...Read More
Pidilite Industries Limited is the market leader in adhesives and sealants, construction chemicals, hobby colors and polymer ...Read More
NIIT Limited is a global talent development company. The company is listed on the National Stock Exchange of India. The com ...Read More
Nestaway, was established in Bengaluru by Amarendra Sahu, Deepak Dhar, Jitendra Jagadev and Smruti Parida in January 2015. ...Read More
Redbus, also known as Redbus.in, is India's largest online bus ticketing company. The company also sells tickets through offline ...Read More
Practo connects people with everything they need to take good care of themselves and their family - assessing health issues ...Read More
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Teleperformance BPO recorded improved ROI and reduced Total Cost of Ownership after moving to CZentrix's ...Read More
Oravel Stays Private Limited, trading as OYO, is India's largest hospitality company, consisting mainly of budget hotels. ...Read More
Swiggy is the leading food ordering and delivery platform in India. The innovative technology, large and nimble ...Read More
CCC wanted a system that could provide them monitoring, configuration and management of agents from a single screen. They ...Read More
Netmeds.com is an online pharmacy by Dadha & Company, one of India’s most trusted pharmacies, with over 100 years...Read More
ICICI Lombard GIC Ltd. is the largest private sector general insurance company in India with a Gross Written Premium (GWP) ...Read More
Snapdeal.com which was initially launched as a deals company got converted into a full-fledged online market place and retail ...Read More
MakeMyTrip Limited is an Indian online travel company founded in 2000. Headquartered in Gurugram, Haryana, the company ...Read More
Meesho is an Indian-origin social commerce platform founded by IIT Delhi graduates Vidit Aatrey and Sanjeev Barnwal in December 2015. ...Read More
Pidilite Industries Limited is the market leader in adhesives and sealants, construction chemicals, hobby colors and polymer ...Read More
NIIT Limited is a global talent development company. The company is listed on the National Stock Exchange of India. The com ...Read More
Nestaway, was established in Bengaluru by Amarendra Sahu, Deepak Dhar, Jitendra Jagadev and Smruti Parida in January 2015. ...Read More
Redbus, also known as Redbus.in, is India's largest online bus ticketing company. The company also sells tickets through offline ...Read More
Practo connects people with everything they need to take good care of themselves and their family - assessing health issues ...Read More
Amity is the leading education group of India with over lakhs of students studying across 1000 acres of hi-tech campus, pan ...Read More
Magus Dialog has a unique distinction of being the first organization in this business segment to receive the coveted ISO ...Read More
Lenskart is India's fastest growing eyewear business today. With a rapidly growing business reaching out to over...Read More
Teleperformance BPO recorded improved ROI and reduced Total Cost of Ownership after moving to CZentrix's ...Read More
Oravel Stays Private Limited, trading as OYO, is India's largest hospitality company, consisting mainly of budget hotels. ...Read More
Swiggy is the leading food ordering and delivery platform in India. The innovative technology, large and nimble ...Read More
CCC wanted a system that could provide them monitoring, configuration and management of agents from a single screen. They ...Read More
Netmeds.com is an online pharmacy by Dadha & Company, one of India’s most trusted pharmacies, with over 100 years...Read More
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