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COMPANYWHAT WE DO
Bupa's purpose is helping people live longer, healthier, happier lives. With no shareholders, our customers are our focus.ANNUAL REPORT 2020
the leadership team and oversee the response to the pandemic, particularly around risk management and operational resilience, and support for our customers. OUR PRODUCTS AND SERVICES Our products and services around the world. Our origins are in health insurance and this remains at the core of what we do. We deliver health services where they complement our position in health insurance; giving us greater insight into how health systems work and enabling us to deliver amazing customer experiences. Below is anoverview of the
OUR STRATEGY
We’re committed to excellent customer experiences, through great service and value, frictionless access and quality healthcare. In 2021, we have established six strategic and enabling pillars to define how we will achieve this ambition: Customers, Growth, Transformation, BUPA ANNOUNCES THE APPOINTMENT OF JAMES LENTON AS GROUP Bupa announces the appointment of James Lenton as Group CFO. 28 April 2021 . We are today announcing that James Lenton will become Bupa’s new Group Chief Financial Officer, subject to regulatory approval. In his previous role, James was CFO of Hammerson plc, a FTSE 250 owner and manager of properties with a European portfolio. SUSTAINABILITY AND ESG Sustainability and ESG. We want to have a positive impact in the communities in which we operate, creating sustainable shared value for our customers, people and communities. The Environmental, Social and Governance (ESG) agenda is integral to Bupa’s strategy. We know that being a responsible business and doing the right thing underpins our BUPA ANNUAL REPORT AND ACCOUNTS 2019 Chairman’s statement Group CEO’s review In the Strategic Report, Evelyn, Joy and the CEOs of our Market Units summarise our results for2019.
CHIEF EXECUTIVE COMMITTEE The Chief Executive Committee is responsible for the running of Bupa's businesses around the world. Find out more about who they are. ANSWERING COMMON QUESTIONS ABOUT STRESS Stress, especially over a long period of time, can cause both mental and physical problems. Some common effects to look out for include mood swings, feeling irritable or short tempered, being more emotional, and feeling depressed or anxious. You might also notice behavioural changes, including eating more or less than usual,sleeping too much
BUPA ANNOUNCES £125M PAYMENT TO UK HEALTH INSURANCE Bupa, the UK’s leading health insurer, today announces its UK health insurance customers will receive £125 million following the temporary disruption to some medical treatments last year. From the start of the pandemic Bupa moved quickly to support its customers. BUPA: AN INTERNATIONAL HEALTHCARE COMPANYAN INTERNATIONAL HEALTHCARECOMPANYWHAT WE DO
Bupa's purpose is helping people live longer, healthier, happier lives. With no shareholders, our customers are our focus.ANNUAL REPORT 2020
the leadership team and oversee the response to the pandemic, particularly around risk management and operational resilience, and support for our customers. OUR PRODUCTS AND SERVICES Our products and services around the world. Our origins are in health insurance and this remains at the core of what we do. We deliver health services where they complement our position in health insurance; giving us greater insight into how health systems work and enabling us to deliver amazing customer experiences. Below is anoverview of the
OUR STRATEGY
We’re committed to excellent customer experiences, through great service and value, frictionless access and quality healthcare. In 2021, we have established six strategic and enabling pillars to define how we will achieve this ambition: Customers, Growth, Transformation, BUPA ANNOUNCES THE APPOINTMENT OF JAMES LENTON AS GROUP Bupa announces the appointment of James Lenton as Group CFO. 28 April 2021 . We are today announcing that James Lenton will become Bupa’s new Group Chief Financial Officer, subject to regulatory approval. In his previous role, James was CFO of Hammerson plc, a FTSE 250 owner and manager of properties with a European portfolio. SUSTAINABILITY AND ESG Sustainability and ESG. We want to have a positive impact in the communities in which we operate, creating sustainable shared value for our customers, people and communities. The Environmental, Social and Governance (ESG) agenda is integral to Bupa’s strategy. We know that being a responsible business and doing the right thing underpins our BUPA ANNUAL REPORT AND ACCOUNTS 2019 Chairman’s statement Group CEO’s review In the Strategic Report, Evelyn, Joy and the CEOs of our Market Units summarise our results for2019.
CHIEF EXECUTIVE COMMITTEE The Chief Executive Committee is responsible for the running of Bupa's businesses around the world. Find out more about who they are. ANSWERING COMMON QUESTIONS ABOUT STRESS Stress, especially over a long period of time, can cause both mental and physical problems. Some common effects to look out for include mood swings, feeling irritable or short tempered, being more emotional, and feeling depressed or anxious. You might also notice behavioural changes, including eating more or less than usual,sleeping too much
BUPA ANNOUNCES £125M PAYMENT TO UK HEALTH INSURANCE Bupa, the UK’s leading health insurer, today announces its UK health insurance customers will receive £125 million following the temporary disruption to some medical treatments last year. From the start of the pandemic Bupa moved quickly to support its customers. BUPA FINANCE PLC: ANNUAL REPORT AND ACCOUNTS 2020 The Company's Annual Report and Accounts for the year ended 31 December 2020 are attached to this announcement and has been submitted to the National Storage Mechanism where it will be available for inspection shortly at the London Stock Exchange.. Read the Bupa Finance PLC Annual Report and Accounts 2020.. It is also available via the financial results page on our website. OUR EMPLOYEE WELLBEING Our work places have been designed with the wellbeing of our people front of mind. Our people work across a variety of work spaces including clinical settings and offices, as well as remotely from home (PDF, 1.2MB).We provide support and resources to help them with their wellbeing, wherever they are.. Around the world, we aim to create shared value in the communities we’re part of. SUSTAINABILITY AND ESG Sustainability and ESG. We want to have a positive impact in the communities in which we operate, creating sustainable shared value for our customers, people and communities. The Environmental, Social and Governance (ESG) agenda is integral to Bupa’s strategy. We know that being a responsible business and doing the right thing underpins our 2020 GROUP FULL YEAR FINANCIAL RESULTS Financial Headlines. Revenue 1 of £12.1bn is flat at constant exchange rates (CER).; Underlying profit 2 before taxation of £388m, was down 4% at CER (2019: £404m) with the performance of the insurance businesses partially offset by the challenging conditions in our health provision and aged care businesses.; Statutory profit before taxation of £410m was up £488m at AER (2019 loss before BUPA ANNOUNCES THE APPOINTMENT OF JAMES LENTON AS GROUP Bupa announces the appointment of James Lenton as Group CFO. 28 April 2021 . We are today announcing that James Lenton will become Bupa’s new Group Chief Financial Officer, subject to regulatory approval. In his previous role, James was CFO of Hammerson plc, a FTSE 250 owner and manager of properties with a European portfolio. OUR BOARD - WHO WE ARE The Board is responsible for the long-term success and sustainability of Bupa for the benefit of its customers, now and in the future. It does this by providing clear leadership in setting strategy and risk appetite and by overseeing management’s implementation of strategy within a prudent and effective governance structure and ensuring that Bupa’s culture aligned to our purpose, values FULL YEAR RESULTS 2020 Bupa Full Year Results Presentation 2020 Section 1 Section 2 Section 3 Section 4 Section 5 Principal drivers ofunderlying performance 1 Revenue from associate businesses are excluded from reported figures. 2 Profit percentages are derived from reportable segments which excludes central expenses and net interest margin. Revenue BENEFITS OF THE BREAKTHROUGH PROSTATE TREATMENT Small amounts of steam are injected into the prostate which destroys some of the prostate tissue, reducing its size. The procedure takes 10 to 15 minutes under local or general anaesthetic with patients able to go home the same day. I was the second surgeon in the UK to perform this procedure and I performed the first procedure in London lastyear.
WHY I DECIDED TO BECOME A MENTAL HEALTH FIRST AIDER Katherine Innes. “I wanted to be a mental health first aider because I believe mental health should be given the same level of attention as physical health. It’s important to understand mental health and know how to talk about it. There are lots of myths and outdated stereotypes – it’s a complex topic and unique to everyone. MYVIEW - CARE SERVICES (LEEDS) {{'SCROLL_TO_TOP' | translate}} BUPA: AN INTERNATIONAL HEALTHCARE COMPANYAN INTERNATIONAL HEALTHCARECOMPANYWHAT WE DO
Bupa's purpose is helping people live longer, healthier, happier lives. With no shareholders, our customers are our focus.ANNUAL REPORT 2020
the leadership team and oversee the response to the pandemic, particularly around risk management and operational resilience, and support for our customers. SUSTAINABILITY AND ESG Sustainability and ESG. We want to have a positive impact in the communities in which we operate, creating sustainable shared value for our customers, people and communities. The Environmental, Social and Governance (ESG) agenda is integral to Bupa’s strategy. We know that being a responsible business and doing the right thing underpins our BUPA FINANCE PLC: ANNUAL REPORT AND ACCOUNTS 2020 The Company's Annual Report and Accounts for the year ended 31 December 2020 are attached to this announcement and has been submitted to the National Storage Mechanism where it will be available for inspection shortly at the London Stock Exchange.. Read the Bupa Finance PLC Annual Report and Accounts 2020.. It is also available via the financial results page on our website.RESULTS DATES
2021 financial calendar*. See below our 2021 financial calendar: 4 March 2021 - Bupa Group full year results for 2020 (9.00am Bondholder call). 5 August 2021 - Bupa Group half year results for 2021 (9.00am Bondholder call). For further details regarding the Bondholder calls please email ir@bupa.com. *Dates are indicative and subject to change.BOARD COMMITTEES
BUPA PLEDGES REBATE TO CUSTOMERS AS PART OF COVID-19 Bupa pledges rebate to customers as part of COVID-19 response. 03 April 2020 . United Kingdom. Today, Bupa UK Insurance CEO Alex Perry announced that Bupa will pass on any exceptional financial benefit ultimately arising from COVID-19 to its UK health insurance customers. As UK hospitals and staff – including Bupa’s own healthcare OUR PARTNERSHIP WITH BLUE CROSS BLUE SHIELD In 2014, we were pleased to agree a strategic partnership between Bupa and the Blue Cross Blue Shield organisation. The anchor of our partnership is our joint venture GeoBlue: a leader and innovator in international healthcare. Bupa acquired a 49% stake in GeoBlue in 2014, which gives our customers access to the largest IPMI network inthe world.
SILVERCLOUD. MAKING SPACE FOR HEALTHY MINDS What is SilverCloud. SilverCloud offers secure, immediate access to online CBT (cognitive behavioural therapy)-based programmes, tailored to your specific needs. It’s flexible – access it anywhere, on your computer, tablet or mobile phone. WELCOME - MYVIEW - CARE SERVICES (LEEDS) To book an appointment contact the Universal Credit Helpline on 0800 328 5644. This is a freephone number and lines are open Monday to Friday 9am to 6pm. We understand that money worries can be distressing. You can contact the Healthy Minds helpline for BUPA: AN INTERNATIONAL HEALTHCARE COMPANYAN INTERNATIONAL HEALTHCARECOMPANYWHAT WE DO
Bupa's purpose is helping people live longer, healthier, happier lives. With no shareholders, our customers are our focus.ANNUAL REPORT 2020
the leadership team and oversee the response to the pandemic, particularly around risk management and operational resilience, and support for our customers. SUSTAINABILITY AND ESG Sustainability and ESG. We want to have a positive impact in the communities in which we operate, creating sustainable shared value for our customers, people and communities. The Environmental, Social and Governance (ESG) agenda is integral to Bupa’s strategy. We know that being a responsible business and doing the right thing underpins our BUPA FINANCE PLC: ANNUAL REPORT AND ACCOUNTS 2020 The Company's Annual Report and Accounts for the year ended 31 December 2020 are attached to this announcement and has been submitted to the National Storage Mechanism where it will be available for inspection shortly at the London Stock Exchange.. Read the Bupa Finance PLC Annual Report and Accounts 2020.. It is also available via the financial results page on our website.RESULTS DATES
2021 financial calendar*. See below our 2021 financial calendar: 4 March 2021 - Bupa Group full year results for 2020 (9.00am Bondholder call). 5 August 2021 - Bupa Group half year results for 2021 (9.00am Bondholder call). For further details regarding the Bondholder calls please email ir@bupa.com. *Dates are indicative and subject to change.BOARD COMMITTEES
BUPA PLEDGES REBATE TO CUSTOMERS AS PART OF COVID-19 Bupa pledges rebate to customers as part of COVID-19 response. 03 April 2020 . United Kingdom. Today, Bupa UK Insurance CEO Alex Perry announced that Bupa will pass on any exceptional financial benefit ultimately arising from COVID-19 to its UK health insurance customers. As UK hospitals and staff – including Bupa’s own healthcare OUR PARTNERSHIP WITH BLUE CROSS BLUE SHIELD In 2014, we were pleased to agree a strategic partnership between Bupa and the Blue Cross Blue Shield organisation. The anchor of our partnership is our joint venture GeoBlue: a leader and innovator in international healthcare. Bupa acquired a 49% stake in GeoBlue in 2014, which gives our customers access to the largest IPMI network inthe world.
SILVERCLOUD. MAKING SPACE FOR HEALTHY MINDS What is SilverCloud. SilverCloud offers secure, immediate access to online CBT (cognitive behavioural therapy)-based programmes, tailored to your specific needs. It’s flexible – access it anywhere, on your computer, tablet or mobile phone. WELCOME - MYVIEW - CARE SERVICES (LEEDS) To book an appointment contact the Universal Credit Helpline on 0800 328 5644. This is a freephone number and lines are open Monday to Friday 9am to 6pm. We understand that money worries can be distressing. You can contact the Healthy Minds helpline for OUR PRODUCTS AND SERVICES Our products and services around the world. Our origins are in health insurance and this remains at the core of what we do. We deliver health services where they complement our position in health insurance; giving us greater insight into how health systems work and OUR EMPLOYEE WELLBEING Our work places have been designed with the wellbeing of our people front of mind. Our people work across a variety of work spaces including clinical settings and offices, as well as remotely from home (PDF, 1.2MB).We provide support and resources to help them with their wellbeing, wherever they are.. Around the world, we aim to create shared value in the communities we’re part of. SUSTAINABILITY AND ESG Sustainability and ESG. We want to have a positive impact in the communities in which we operate, creating sustainable shared value for our customers, people and communities. The Environmental, Social and Governance (ESG) agenda is integral to Bupa’s strategy. We know that being a responsible business and doing the right thing underpins ourOUR HISTORY
Our beginnings. Bupa was created on 3 April 1947 with the founding purpose – ‘to prevent, relieve and cure sickness and ill-health of every kind’ – enshrined in our original constitution, combining a caring ethos with freedom of choice. Originally called the British United Provident Association, Bupa was never a provident associationRESULTS DATES
2021 financial calendar*. See below our 2021 financial calendar: 4 March 2021 - Bupa Group full year results for 2020 (9.00am Bondholder call). 5 August 2021 - Bupa Group half year results for 2021 (9.00am Bondholder call). For further details regarding the Bondholder calls please email ir@bupa.com. *Dates are indicative and subject to change. BUPA PLEDGES REBATE TO CUSTOMERS AS PART OF COVID-19 Bupa pledges rebate to customers as part of COVID-19 response. 03 April 2020 . United Kingdom. Today, Bupa UK Insurance CEO Alex Perry announced that Bupa will pass on any exceptional financial benefit ultimately arising from COVID-19 to its UK health insurance customers. As UK hospitals and staff – including Bupa’s own healthcareOUR PERFORMANCE
Read about our financial and non-financial performance over the past year in our Annual Report and Accounts. Learn more. OUR BOARD - WHO WE ARE The Board is responsible for the long-term success and sustainability of Bupa for the benefit of its customers, now and in the future. It does this by providing clear leadership in setting strategy and risk appetite and by overseeing management’s implementation of strategy within a prudent and effective governance structure and ensuring that Bupa’s culture aligned to our purpose, valuesBUPA SPEAK UP
All reported concerns will be directed to the Speak Up Officer for your region. Each Speak Up Officer is someone who works for Bupa and you can find their contact details on the Speak Up website. After you report your concern, your Speak Up Officer will contact you via the Speak Up website to discuss your concern. The Speak Up service isBUPA IN AUSTRALIA
Bupa is a diverse healthcare company which has been committed to a purpose of longer, healthier, happier lives for close to 70 years. In Australia and New Zealand, Bupa supports customers through a broad range of health and care services including Health Services, Aged Care and Retirement, Insurance and Community Wellbeing tools andinitiatives.
BUPA: AN INTERNATIONAL HEALTHCARE COMPANYAN INTERNATIONAL HEALTHCARECOMPANYWHAT WE DO
Bupa's purpose is helping people live longer, healthier, happier lives. With no shareholders, our customers are our focus.ANNUAL REPORT 2020
the leadership team and oversee the response to the pandemic, particularly around risk management and operational resilience, and support for our customers. SUSTAINABILITY AND ESG Sustainability and ESG. We want to have a positive impact in the communities in which we operate, creating sustainable shared value for our customers, people and communities. The Environmental, Social and Governance (ESG) agenda is integral to Bupa’s strategy. We know that being a responsible business and doing the right thing underpins our BUPA FINANCE PLC: ANNUAL REPORT AND ACCOUNTS 2020 The Company's Annual Report and Accounts for the year ended 31 December 2020 are attached to this announcement and has been submitted to the National Storage Mechanism where it will be available for inspection shortly at the London Stock Exchange.. Read the Bupa Finance PLC Annual Report and Accounts 2020.. It is also available via the financial results page on our website.RESULTS DATES
2021 financial calendar*. See below our 2021 financial calendar: 4 March 2021 - Bupa Group full year results for 2020 (9.00am Bondholder call). 5 August 2021 - Bupa Group half year results for 2021 (9.00am Bondholder call). For further details regarding the Bondholder calls please email ir@bupa.com. *Dates are indicative and subject to change.BOARD COMMITTEES
BUPA PLEDGES REBATE TO CUSTOMERS AS PART OF COVID-19 Bupa pledges rebate to customers as part of COVID-19 response. 03 April 2020 . United Kingdom. Today, Bupa UK Insurance CEO Alex Perry announced that Bupa will pass on any exceptional financial benefit ultimately arising from COVID-19 to its UK health insurance customers. As UK hospitals and staff – including Bupa’s own healthcare OUR PARTNERSHIP WITH BLUE CROSS BLUE SHIELD In 2014, we were pleased to agree a strategic partnership between Bupa and the Blue Cross Blue Shield organisation. The anchor of our partnership is our joint venture GeoBlue: a leader and innovator in international healthcare. Bupa acquired a 49% stake in GeoBlue in 2014, which gives our customers access to the largest IPMI network inthe world.
SILVERCLOUD. MAKING SPACE FOR HEALTHY MINDS What is SilverCloud. SilverCloud offers secure, immediate access to online CBT (cognitive behavioural therapy)-based programmes, tailored to your specific needs. It’s flexible – access it anywhere, on your computer, tablet or mobile phone. WELCOME - MYVIEW - CARE SERVICES (LEEDS) To book an appointment contact the Universal Credit Helpline on 0800 328 5644. This is a freephone number and lines are open Monday to Friday 9am to 6pm. We understand that money worries can be distressing. You can contact the Healthy Minds helpline for BUPA: AN INTERNATIONAL HEALTHCARE COMPANYAN INTERNATIONAL HEALTHCARECOMPANYWHAT WE DO
Bupa's purpose is helping people live longer, healthier, happier lives. With no shareholders, our customers are our focus.ANNUAL REPORT 2020
the leadership team and oversee the response to the pandemic, particularly around risk management and operational resilience, and support for our customers. SUSTAINABILITY AND ESG Sustainability and ESG. We want to have a positive impact in the communities in which we operate, creating sustainable shared value for our customers, people and communities. The Environmental, Social and Governance (ESG) agenda is integral to Bupa’s strategy. We know that being a responsible business and doing the right thing underpins our BUPA FINANCE PLC: ANNUAL REPORT AND ACCOUNTS 2020 The Company's Annual Report and Accounts for the year ended 31 December 2020 are attached to this announcement and has been submitted to the National Storage Mechanism where it will be available for inspection shortly at the London Stock Exchange.. Read the Bupa Finance PLC Annual Report and Accounts 2020.. It is also available via the financial results page on our website.RESULTS DATES
2021 financial calendar*. See below our 2021 financial calendar: 4 March 2021 - Bupa Group full year results for 2020 (9.00am Bondholder call). 5 August 2021 - Bupa Group half year results for 2021 (9.00am Bondholder call). For further details regarding the Bondholder calls please email ir@bupa.com. *Dates are indicative and subject to change.BOARD COMMITTEES
BUPA PLEDGES REBATE TO CUSTOMERS AS PART OF COVID-19 Bupa pledges rebate to customers as part of COVID-19 response. 03 April 2020 . United Kingdom. Today, Bupa UK Insurance CEO Alex Perry announced that Bupa will pass on any exceptional financial benefit ultimately arising from COVID-19 to its UK health insurance customers. As UK hospitals and staff – including Bupa’s own healthcare OUR PARTNERSHIP WITH BLUE CROSS BLUE SHIELD In 2014, we were pleased to agree a strategic partnership between Bupa and the Blue Cross Blue Shield organisation. The anchor of our partnership is our joint venture GeoBlue: a leader and innovator in international healthcare. Bupa acquired a 49% stake in GeoBlue in 2014, which gives our customers access to the largest IPMI network inthe world.
SILVERCLOUD. MAKING SPACE FOR HEALTHY MINDS What is SilverCloud. SilverCloud offers secure, immediate access to online CBT (cognitive behavioural therapy)-based programmes, tailored to your specific needs. It’s flexible – access it anywhere, on your computer, tablet or mobile phone. WELCOME - MYVIEW - CARE SERVICES (LEEDS) To book an appointment contact the Universal Credit Helpline on 0800 328 5644. This is a freephone number and lines are open Monday to Friday 9am to 6pm. We understand that money worries can be distressing. You can contact the Healthy Minds helpline for OUR PRODUCTS AND SERVICES Our products and services around the world. Our origins are in health insurance and this remains at the core of what we do. We deliver health services where they complement our position in health insurance; giving us greater insight into how health systems work and OUR EMPLOYEE WELLBEING Our work places have been designed with the wellbeing of our people front of mind. Our people work across a variety of work spaces including clinical settings and offices, as well as remotely from home (PDF, 1.2MB).We provide support and resources to help them with their wellbeing, wherever they are.. Around the world, we aim to create shared value in the communities we’re part of. SUSTAINABILITY AND ESG Sustainability and ESG. We want to have a positive impact in the communities in which we operate, creating sustainable shared value for our customers, people and communities. The Environmental, Social and Governance (ESG) agenda is integral to Bupa’s strategy. We know that being a responsible business and doing the right thing underpins ourOUR HISTORY
Our beginnings. Bupa was created on 3 April 1947 with the founding purpose – ‘to prevent, relieve and cure sickness and ill-health of every kind’ – enshrined in our original constitution, combining a caring ethos with freedom of choice. Originally called the British United Provident Association, Bupa was never a provident associationRESULTS DATES
2021 financial calendar*. See below our 2021 financial calendar: 4 March 2021 - Bupa Group full year results for 2020 (9.00am Bondholder call). 5 August 2021 - Bupa Group half year results for 2021 (9.00am Bondholder call). For further details regarding the Bondholder calls please email ir@bupa.com. *Dates are indicative and subject to change. BUPA PLEDGES REBATE TO CUSTOMERS AS PART OF COVID-19 Bupa pledges rebate to customers as part of COVID-19 response. 03 April 2020 . United Kingdom. Today, Bupa UK Insurance CEO Alex Perry announced that Bupa will pass on any exceptional financial benefit ultimately arising from COVID-19 to its UK health insurance customers. As UK hospitals and staff – including Bupa’s own healthcareOUR PERFORMANCE
Read about our financial and non-financial performance over the past year in our Annual Report and Accounts. Learn more. OUR BOARD - WHO WE ARE The Board is responsible for the long-term success and sustainability of Bupa for the benefit of its customers, now and in the future. It does this by providing clear leadership in setting strategy and risk appetite and by overseeing management’s implementation of strategy within a prudent and effective governance structure and ensuring that Bupa’s culture aligned to our purpose, valuesBUPA SPEAK UP
All reported concerns will be directed to the Speak Up Officer for your region. Each Speak Up Officer is someone who works for Bupa and you can find their contact details on the Speak Up website. After you report your concern, your Speak Up Officer will contact you via the Speak Up website to discuss your concern. The Speak Up service isBUPA IN AUSTRALIA
Bupa is a diverse healthcare company which has been committed to a purpose of longer, healthier, happier lives for close to 70 years. In Australia and New Zealand, Bupa supports customers through a broad range of health and care services including Health Services, Aged Care and Retirement, Insurance and Community Wellbeing tools andinitiatives.
BUPA: AN INTERNATIONAL HEALTHCARE COMPANYAN INTERNATIONAL HEALTHCARECOMPANYWHAT WE DO
Bupa's purpose is helping people live longer, healthier, happier lives. With no shareholders, our customers are our focus.ANNUAL REPORT 2020
the leadership team and oversee the response to the pandemic, particularly around risk management and operational resilience, and support for our customers. SUSTAINABILITY AND ESG Sustainability and ESG. We want to have a positive impact in the communities in which we operate, creating sustainable shared value for our customers, people and communities. The Environmental, Social and Governance (ESG) agenda is integral to Bupa’s strategy. We know that being a responsible business and doing the right thing underpins our BUPA FINANCE PLC: ANNUAL REPORT AND ACCOUNTS 2020 The Company's Annual Report and Accounts for the year ended 31 December 2020 are attached to this announcement and has been submitted to the National Storage Mechanism where it will be available for inspection shortly at the London Stock Exchange.. Read the Bupa Finance PLC Annual Report and Accounts 2020.. It is also available via the financial results page on our website.RESULTS DATES
2021 financial calendar*. See below our 2021 financial calendar: 4 March 2021 - Bupa Group full year results for 2020 (9.00am Bondholder call). 5 August 2021 - Bupa Group half year results for 2021 (9.00am Bondholder call). For further details regarding the Bondholder calls please email ir@bupa.com. *Dates are indicative and subject to change.BOARD COMMITTEES
BUPA PLEDGES REBATE TO CUSTOMERS AS PART OF COVID-19 Bupa pledges rebate to customers as part of COVID-19 response. 03 April 2020 . United Kingdom. Today, Bupa UK Insurance CEO Alex Perry announced that Bupa will pass on any exceptional financial benefit ultimately arising from COVID-19 to its UK health insurance customers. As UK hospitals and staff – including Bupa’s own healthcare OUR PARTNERSHIP WITH BLUE CROSS BLUE SHIELD In 2014, we were pleased to agree a strategic partnership between Bupa and the Blue Cross Blue Shield organisation. The anchor of our partnership is our joint venture GeoBlue: a leader and innovator in international healthcare. Bupa acquired a 49% stake in GeoBlue in 2014, which gives our customers access to the largest IPMI network inthe world.
SILVERCLOUD. MAKING SPACE FOR HEALTHY MINDS What is SilverCloud. SilverCloud offers secure, immediate access to online CBT (cognitive behavioural therapy)-based programmes, tailored to your specific needs. It’s flexible – access it anywhere, on your computer, tablet or mobile phone. WELCOME - MYVIEW - CARE SERVICES (LEEDS) To book an appointment contact the Universal Credit Helpline on 0800 328 5644. This is a freephone number and lines are open Monday to Friday 9am to 6pm. We understand that money worries can be distressing. You can contact the Healthy Minds helpline for BUPA: AN INTERNATIONAL HEALTHCARE COMPANYAN INTERNATIONAL HEALTHCARECOMPANYWHAT WE DO
Bupa's purpose is helping people live longer, healthier, happier lives. With no shareholders, our customers are our focus.ANNUAL REPORT 2020
the leadership team and oversee the response to the pandemic, particularly around risk management and operational resilience, and support for our customers. SUSTAINABILITY AND ESG Sustainability and ESG. We want to have a positive impact in the communities in which we operate, creating sustainable shared value for our customers, people and communities. The Environmental, Social and Governance (ESG) agenda is integral to Bupa’s strategy. We know that being a responsible business and doing the right thing underpins our BUPA FINANCE PLC: ANNUAL REPORT AND ACCOUNTS 2020 The Company's Annual Report and Accounts for the year ended 31 December 2020 are attached to this announcement and has been submitted to the National Storage Mechanism where it will be available for inspection shortly at the London Stock Exchange.. Read the Bupa Finance PLC Annual Report and Accounts 2020.. It is also available via the financial results page on our website.RESULTS DATES
2021 financial calendar*. See below our 2021 financial calendar: 4 March 2021 - Bupa Group full year results for 2020 (9.00am Bondholder call). 5 August 2021 - Bupa Group half year results for 2021 (9.00am Bondholder call). For further details regarding the Bondholder calls please email ir@bupa.com. *Dates are indicative and subject to change.BOARD COMMITTEES
BUPA PLEDGES REBATE TO CUSTOMERS AS PART OF COVID-19 Bupa pledges rebate to customers as part of COVID-19 response. 03 April 2020 . United Kingdom. Today, Bupa UK Insurance CEO Alex Perry announced that Bupa will pass on any exceptional financial benefit ultimately arising from COVID-19 to its UK health insurance customers. As UK hospitals and staff – including Bupa’s own healthcare OUR PARTNERSHIP WITH BLUE CROSS BLUE SHIELD In 2014, we were pleased to agree a strategic partnership between Bupa and the Blue Cross Blue Shield organisation. The anchor of our partnership is our joint venture GeoBlue: a leader and innovator in international healthcare. Bupa acquired a 49% stake in GeoBlue in 2014, which gives our customers access to the largest IPMI network inthe world.
SILVERCLOUD. MAKING SPACE FOR HEALTHY MINDS What is SilverCloud. SilverCloud offers secure, immediate access to online CBT (cognitive behavioural therapy)-based programmes, tailored to your specific needs. It’s flexible – access it anywhere, on your computer, tablet or mobile phone. WELCOME - MYVIEW - CARE SERVICES (LEEDS) To book an appointment contact the Universal Credit Helpline on 0800 328 5644. This is a freephone number and lines are open Monday to Friday 9am to 6pm. We understand that money worries can be distressing. You can contact the Healthy Minds helpline for OUR PRODUCTS AND SERVICES Our products and services around the world. Our origins are in health insurance and this remains at the core of what we do. We deliver health services where they complement our position in health insurance; giving us greater insight into how health systems work and OUR EMPLOYEE WELLBEING Our work places have been designed with the wellbeing of our people front of mind. Our people work across a variety of work spaces including clinical settings and offices, as well as remotely from home (PDF, 1.2MB).We provide support and resources to help them with their wellbeing, wherever they are.. Around the world, we aim to create shared value in the communities we’re part of. SUSTAINABILITY AND ESG Sustainability and ESG. We want to have a positive impact in the communities in which we operate, creating sustainable shared value for our customers, people and communities. The Environmental, Social and Governance (ESG) agenda is integral to Bupa’s strategy. We know that being a responsible business and doing the right thing underpins ourOUR HISTORY
Our beginnings. Bupa was created on 3 April 1947 with the founding purpose – ‘to prevent, relieve and cure sickness and ill-health of every kind’ – enshrined in our original constitution, combining a caring ethos with freedom of choice. Originally called the British United Provident Association, Bupa was never a provident associationRESULTS DATES
2021 financial calendar*. See below our 2021 financial calendar: 4 March 2021 - Bupa Group full year results for 2020 (9.00am Bondholder call). 5 August 2021 - Bupa Group half year results for 2021 (9.00am Bondholder call). For further details regarding the Bondholder calls please email ir@bupa.com. *Dates are indicative and subject to change. BUPA PLEDGES REBATE TO CUSTOMERS AS PART OF COVID-19 Bupa pledges rebate to customers as part of COVID-19 response. 03 April 2020 . United Kingdom. Today, Bupa UK Insurance CEO Alex Perry announced that Bupa will pass on any exceptional financial benefit ultimately arising from COVID-19 to its UK health insurance customers. As UK hospitals and staff – including Bupa’s own healthcareOUR PERFORMANCE
Read about our financial and non-financial performance over the past year in our Annual Report and Accounts. Learn more. OUR BOARD - WHO WE ARE The Board is responsible for the long-term success and sustainability of Bupa for the benefit of its customers, now and in the future. It does this by providing clear leadership in setting strategy and risk appetite and by overseeing management’s implementation of strategy within a prudent and effective governance structure and ensuring that Bupa’s culture aligned to our purpose, valuesBUPA SPEAK UP
All reported concerns will be directed to the Speak Up Officer for your region. Each Speak Up Officer is someone who works for Bupa and you can find their contact details on the Speak Up website. After you report your concern, your Speak Up Officer will contact you via the Speak Up website to discuss your concern. The Speak Up service isBUPA IN AUSTRALIA
Bupa is a diverse healthcare company which has been committed to a purpose of longer, healthier, happier lives for close to 70 years. In Australia and New Zealand, Bupa supports customers through a broad range of health and care services including Health Services, Aged Care and Retirement, Insurance and Community Wellbeing tools andinitiatives.
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