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RESEARCH | BRANDSEYE Deloitte partnered with BrandsEye to gain more insights into the factors driving consumer sentiment in the retail industry. Consumers prioritise ethics and fairness as insurers face new TCF rules. The report uncovers churn risk and CX performance. 12% of unhappyCAREERS | BRANDSEYE
BrandsEye is a global data technology business on a mission to improve how big businesses serve their customers. We do this by helping them find and prioritise their most valuable customer interactions. We’re looking for highly entrepreneurial, exceptionally smart and charismatic people to join our team. Loading positions 2020 SOUTH AFRICAN BANKING SENTIMENT INDEX New entrants, African Bank and Discovery Bank, claimed the first and last position respectively in BrandsEye’s annual South African Banking Sentiment Index. In its fifth year of producing the Index, BrandsEye collected more than 2 million social media posts from consumers about South African banks from September 2019 to August2020.
NET SENTIMENT A MORE ACCURATE VIEW OF THE CUSTOMER Net Sentiment is an aggregated customer satisfaction metric that is a critical component in the quest for an authentic and complete voice-of-customer. Net Sentiment is a real-time alternative to lagging metrics like Net Promoter Score and is measured by collectingTHE BRANDSEYE CROWD
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You need to log in to access this page. Log in SOUTH AFRICAN BANKING SENTIMENT INDEX SOUTH AFRICAN BANKING SENTIMENT INDEX 1 In partnership with Introduction The South African banking sector is growing steadily, with three new entrants expected to launch in 2018. SOCIAL MEDIA ANALYTICS & CUSTOMER CARE SOLUTIONS BrandsEye uses a unique blend of AI and human intelligence to filter social media for high risk and urgent customer interactions. We optimise social customer service, generate new CX insights, manage risk, and improve conduct reporting. Find out who the best and worst performing SA network providers were according to customers in 2020. ABOUT US | BRANDSEYE About us. BrandsEye was founded by a group of data and computer scientists in 2007 to discover new and better ways of connecting the voice of the public to decision-makers. BrandsEye uses a unique blend of AI and human intelligence to filter the noise of unstructured feedback for the conversation that’s high risk, high value orurgent.
RESEARCH | BRANDSEYE Deloitte partnered with BrandsEye to gain more insights into the factors driving consumer sentiment in the retail industry. Consumers prioritise ethics and fairness as insurers face new TCF rules. The report uncovers churn risk and CX performance. 12% of unhappyCAREERS | BRANDSEYE
BrandsEye is a global data technology business on a mission to improve how big businesses serve their customers. We do this by helping them find and prioritise their most valuable customer interactions. We’re looking for highly entrepreneurial, exceptionally smart and charismatic people to join our team. Loading positions 2020 SOUTH AFRICAN BANKING SENTIMENT INDEX New entrants, African Bank and Discovery Bank, claimed the first and last position respectively in BrandsEye’s annual South African Banking Sentiment Index. In its fifth year of producing the Index, BrandsEye collected more than 2 million social media posts from consumers about South African banks from September 2019 to August2020.
NET SENTIMENT A MORE ACCURATE VIEW OF THE CUSTOMER Net Sentiment is an aggregated customer satisfaction metric that is a critical component in the quest for an authentic and complete voice-of-customer. Net Sentiment is a real-time alternative to lagging metrics like Net Promoter Score and is measured by collectingTHE BRANDSEYE CROWD
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Find and prioritise your most valuable customer interactions.THE BRANDSEYE CROWD
You need to log in to access this page. Log in SOUTH AFRICAN BANKING SENTIMENT INDEX SOUTH AFRICAN BANKING SENTIMENT INDEX 1 In partnership with Introduction The South African banking sector is growing steadily, with three new entrants expected to launch in 2018. ABOUT US | BRANDSEYE About us. BrandsEye was founded by a group of data and computer scientists in 2007 to discover new and better ways of connecting the voice of the public to decision-makers. BrandsEye uses a unique blend of AI and human intelligence to filter the noise of unstructured feedback for the conversation that’s high risk, high value orurgent.
CONTACT US | BRANDSEYE Contact us now. After you submit this form, a BrandsEye representative will contact you within 24 hours. For all career related queries, visit our careers page or contact us directly at careers@brandseye.com.HOW IT WORKS
Brandseye combines AI and crowd-sorucing to analyse and structure social media conversation ast scale, prioritising data in real-time to improve customer service, deliver superior CX, mitigate risk and report according to market conduct requirements. CUSTOMER SERVICE SOLUTION POWERED BY ENGAGE Engage. Engage is a social customer service platform for reacting to opportunities, risks and customer service requests in real-time. Based on our prioritisation of the most important conversations, Engage optimises your customer care workflow. Your customer-facing agents can now focus on serving customers without worrying about finding the UPDATES TO CONDUCT STANDARD WILL FORCE CHANGES TO SOCIAL With the Conduct Standard for Banks due to come into full effect on 3 July 2021, local financial institutions are running out of time and risk facing hefty fines for non-compliance. INTRODUCING FULL SCREEN ANALYSIS Full Screen View. The metrics will automatically refresh to keep the information relevant, and you can opt to cycle through a set of filters to keep visibility of different brands, sources, categories etc. For more information on this and other upcoming product releases, get in touch with the BrandsEye team. HOW BRANDSEYE PREDICTED TRUMP AND BREXIT In June BrandsEye began collecting public social media posts, mostly from Twitter, about the elections from the battleground states. While such early public opinions don’t necessarily reflect or actual voting day behaviour, the early collection of data, months before the election, assisted BrandsEye with its structuring and fine-tuning of the data analysis process. BRAND AMBASSADORS IN THE AGE OF SOCIAL MEDIA JP Kloppers – BrandsEye CEO. Starting in the 1940s and ‘50s, celebrity endorsements began changing the marketing landscape. Soap, shampoo, suntan lotion: Ronald Reagan himself endorsed a brand of cigarettes. Leveraging Hollywood stars’ power and recognisability, companies first tapped into the potential of the Big Screen. SOUTH AFRICAN TELECOMS INDEX The study, which analysed consumer social media conversations directed at the country’s major telecommunication providers, revealed that South Africans were notably more negative towards telcos than banks, insurers or retailers in 2020. That said, having tracked over two million social media posts about Cell C, MTN, rain, Telkom, andVodacom
MIDDLE EAST AIRLINES SENTIMENT STUDY While Etihad (with 78,705 mentions) claimed the same proportion of negative feelings, its proportion of positive sentiment trailed Emirates’ by 8%, at 31%. Of all the airlines, Saudia (with 59,447 mentions) fared worst, with 40% of total sentiment directed toward the carrier being negative, and only 15% positive. SOCIAL MEDIA ANALYTICS & CUSTOMER CARE SOLUTIONS BrandsEye uses a unique blend of AI and human intelligence to filter social media for high risk and urgent customer interactions. We optimise social customer service, generate new CX insights, manage risk, and improve conduct reporting. Find out who the best and worst performing SA network providers were according to customers in 2020. ABOUT US | BRANDSEYE About us. BrandsEye was founded by a group of data and computer scientists in 2007 to discover new and better ways of connecting the voice of the public to decision-makers. BrandsEye uses a unique blend of AI and human intelligence to filter the noise of unstructured feedback for the conversation that’s high risk, high value orurgent.
RESEARCH | BRANDSEYE Deloitte partnered with BrandsEye to gain more insights into the factors driving consumer sentiment in the retail industry. Consumers prioritise ethics and fairness as insurers face new TCF rules. The report uncovers churn risk and CX performance. 12% of unhappyCAREERS | BRANDSEYE
BrandsEye is a global data technology business on a mission to improve how big businesses serve their customers. We do this by helping them find and prioritise their most valuable customer interactions. We’re looking for highly entrepreneurial, exceptionally smart and charismatic people to join our team. Loading positions CONTACT US | BRANDSEYE Contact us now. After you submit this form, a BrandsEye representative will contact you within 24 hours. For all career related queries, visit our careers page or contact us directly at careers@brandseye.com. 2020 SOUTH AFRICAN BANKING SENTIMENT INDEX New entrants, African Bank and Discovery Bank, claimed the first and last position respectively in BrandsEye’s annual South African Banking Sentiment Index. In its fifth year of producing the Index, BrandsEye collected more than 2 million social media posts from consumers about South African banks from September 2019 to August2020.
THE BRANDSEYE CROWD
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You need to log in to access this page. Log in SOUTH AFRICAN BANKING SENTIMENT INDEX SOUTH AFRICAN BANKING SENTIMENT INDEX 1 In partnership with Introduction The South African banking sector is growing steadily, with three new entrants expected to launch in 2018. SOCIAL MEDIA ANALYTICS & CUSTOMER CARE SOLUTIONS BrandsEye uses a unique blend of AI and human intelligence to filter social media for high risk and urgent customer interactions. We optimise social customer service, generate new CX insights, manage risk, and improve conduct reporting. Find out who the best and worst performing SA network providers were according to customers in 2020. ABOUT US | BRANDSEYE About us. BrandsEye was founded by a group of data and computer scientists in 2007 to discover new and better ways of connecting the voice of the public to decision-makers. BrandsEye uses a unique blend of AI and human intelligence to filter the noise of unstructured feedback for the conversation that’s high risk, high value orurgent.
RESEARCH | BRANDSEYE Deloitte partnered with BrandsEye to gain more insights into the factors driving consumer sentiment in the retail industry. Consumers prioritise ethics and fairness as insurers face new TCF rules. The report uncovers churn risk and CX performance. 12% of unhappyCAREERS | BRANDSEYE
BrandsEye is a global data technology business on a mission to improve how big businesses serve their customers. We do this by helping them find and prioritise their most valuable customer interactions. We’re looking for highly entrepreneurial, exceptionally smart and charismatic people to join our team. Loading positions CONTACT US | BRANDSEYE Contact us now. After you submit this form, a BrandsEye representative will contact you within 24 hours. For all career related queries, visit our careers page or contact us directly at careers@brandseye.com. 2020 SOUTH AFRICAN BANKING SENTIMENT INDEX New entrants, African Bank and Discovery Bank, claimed the first and last position respectively in BrandsEye’s annual South African Banking Sentiment Index. In its fifth year of producing the Index, BrandsEye collected more than 2 million social media posts from consumers about South African banks from September 2019 to August2020.
THE BRANDSEYE CROWD
The BrandsEye Crowd
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Find and prioritise your most valuable customer interactions.THE BRANDSEYE CROWD
You need to log in to access this page. Log in SOUTH AFRICAN BANKING SENTIMENT INDEX SOUTH AFRICAN BANKING SENTIMENT INDEX 1 In partnership with Introduction The South African banking sector is growing steadily, with three new entrants expected to launch in 2018. ABOUT US | BRANDSEYE About us. BrandsEye was founded by a group of data and computer scientists in 2007 to discover new and better ways of connecting the voice of the public to decision-makers. BrandsEye uses a unique blend of AI and human intelligence to filter the noise of unstructured feedback for the conversation that’s high risk, high value orurgent.
CONTACT US | BRANDSEYE Contact us now. After you submit this form, a BrandsEye representative will contact you within 24 hours. For all career related queries, visit our careers page or contact us directly at careers@brandseye.com. CUSTOMER EXPERIENCE SOLUTION Boost loyalty and optimise retention with real-time customer journey mapping. BrandsEye’s Customer Experience offering is an insights-based solution, helping you to identify areas of friction and opportunity in your customer journey. The solution uses the Purchase, Cancel and Service tags which help identify actionable opportunitiesfor
UPDATES TO CONDUCT STANDARD WILL FORCE CHANGES TO SOCIAL With the Conduct Standard for Banks due to come into full effect on 3 July 2021, local financial institutions are running out of time and risk facing hefty fines for non-compliance. NET SENTIMENT A MORE ACCURATE VIEW OF THE CUSTOMER Net Sentiment is an aggregated customer satisfaction metric that is a critical component in the quest for an authentic and complete voice-of-customer. Net Sentiment is a real-time alternative to lagging metrics like Net Promoter Score and is measured by collecting INTRODUCING FULL SCREEN ANALYSIS Full Screen View. The metrics will automatically refresh to keep the information relevant, and you can opt to cycle through a set of filters to keep visibility of different brands, sources, categories etc. For more information on this and other upcoming product releases, get in touch with the BrandsEye team. BRAND AMBASSADORS IN THE AGE OF SOCIAL MEDIA JP Kloppers – BrandsEye CEO. Starting in the 1940s and ‘50s, celebrity endorsements began changing the marketing landscape. Soap, shampoo, suntan lotion: Ronald Reagan himself endorsed a brand of cigarettes. Leveraging Hollywood stars’ power and recognisability, companies first tapped into the potential of the Big Screen. USING BRANDSEYE TO IMPLEMENT THE FSCA BANKING CONDUCT By Nic Ray, BrandsEye CEO. On 3 July, The Financial Sector Conduct Authority (FSCA) published a Banking Conduct Standard aimed at ensuring fair treatment of banking customers. Based on the six Treating Customers Fairly (TCF) outcomes, the Standard empowers the regulator to take action against banks who do not comply with its conduct requirements. BANKING STUDY SHOWS WHY PUBLIC SENTIMENT MATTERS Reviewing BrandsEye’s topics and sentiment data for July 2017 against Ahlfeldt’s Elements of CX shows banks performed the best against their “Value Proposition” (-11,7% sentiment), with this theme being the most talked about among consumers. Of these, Capitec scored +34,9% while Nedbank scored +1,2%. All banks performed poorlyon
FED-UP SOUTH AFRICAN BANKING CONSUMERS UNHAPPY WITH ETHICS 2019 Banking Sentiment Index, analysed 1.9 million social media posts about South Africa's largest banks and included an analysis of 68 500posts about the
SOCIAL MEDIA ANALYTICS & CUSTOMER CARE SOLUTIONS BrandsEye uses a unique blend of AI and human intelligence to filter social media for high risk and urgent customer interactions. We optimise social customer service, generate new CX insights, manage risk, and improve conduct reporting. Find out who the best and worst performing SA network providers were according to customers in 2020. ABOUT US | BRANDSEYE About us. BrandsEye was founded by a group of data and computer scientists in 2007 to discover new and better ways of connecting the voice of the public to decision-makers. BrandsEye uses a unique blend of AI and human intelligence to filter the noise of unstructured feedback for the conversation that’s high risk, high value orurgent.
RESEARCH | BRANDSEYE Deloitte partnered with BrandsEye to gain more insights into the factors driving consumer sentiment in the retail industry. Consumers prioritise ethics and fairness as insurers face new TCF rules. The report uncovers churn risk and CX performance. 12% of unhappy CONTACT US | BRANDSEYE Contact us now. After you submit this form, a BrandsEye representative will contact you within 24 hours. For all career related queries, visit our careers page or contact us directly at careers@brandseye.com. 2020 SOUTH AFRICAN BANKING SENTIMENT INDEX New entrants, African Bank and Discovery Bank, claimed the first and last position respectively in BrandsEye’s annual South African Banking Sentiment Index. In its fifth year of producing the Index, BrandsEye collected more than 2 million social media posts from consumers about South African banks from September 2019 to August2020.
INTRODUCING FULL SCREEN ANALYSIS Full Screen View. The metrics will automatically refresh to keep the information relevant, and you can opt to cycle through a set of filters to keep visibility of different brands, sources, categories etc. For more information on this and other upcoming product releases, get in touch with the BrandsEye team.THE BRANDSEYE CROWD
The BrandsEye Crowd
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Find and prioritise your most valuable customer interactions.THE BRANDSEYE CROWD
You need to log in to access this page. Log in SOUTH AFRICAN BANKING SENTIMENT INDEX SOUTH AFRICAN BANKING SENTIMENT INDEX 1 In partnership with Introduction The South African banking sector is growing steadily, with three new entrants expected to launch in 2018. SOCIAL MEDIA ANALYTICS & CUSTOMER CARE SOLUTIONS BrandsEye uses a unique blend of AI and human intelligence to filter social media for high risk and urgent customer interactions. We optimise social customer service, generate new CX insights, manage risk, and improve conduct reporting. Find out who the best and worst performing SA network providers were according to customers in 2020. ABOUT US | BRANDSEYE About us. BrandsEye was founded by a group of data and computer scientists in 2007 to discover new and better ways of connecting the voice of the public to decision-makers. BrandsEye uses a unique blend of AI and human intelligence to filter the noise of unstructured feedback for the conversation that’s high risk, high value orurgent.
RESEARCH | BRANDSEYE Deloitte partnered with BrandsEye to gain more insights into the factors driving consumer sentiment in the retail industry. Consumers prioritise ethics and fairness as insurers face new TCF rules. The report uncovers churn risk and CX performance. 12% of unhappy CONTACT US | BRANDSEYE Contact us now. After you submit this form, a BrandsEye representative will contact you within 24 hours. For all career related queries, visit our careers page or contact us directly at careers@brandseye.com. 2020 SOUTH AFRICAN BANKING SENTIMENT INDEX New entrants, African Bank and Discovery Bank, claimed the first and last position respectively in BrandsEye’s annual South African Banking Sentiment Index. In its fifth year of producing the Index, BrandsEye collected more than 2 million social media posts from consumers about South African banks from September 2019 to August2020.
INTRODUCING FULL SCREEN ANALYSIS Full Screen View. The metrics will automatically refresh to keep the information relevant, and you can opt to cycle through a set of filters to keep visibility of different brands, sources, categories etc. For more information on this and other upcoming product releases, get in touch with the BrandsEye team.THE BRANDSEYE CROWD
The BrandsEye Crowd
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Find and prioritise your most valuable customer interactions.THE BRANDSEYE CROWD
You need to log in to access this page. Log in SOUTH AFRICAN BANKING SENTIMENT INDEX SOUTH AFRICAN BANKING SENTIMENT INDEX 1 In partnership with Introduction The South African banking sector is growing steadily, with three new entrants expected to launch in 2018. CUSTOMER SERVICE SOLUTION POWERED BY ENGAGE BrandsEye’s Customer Service solution helps you to react to opportunities, risks, and service requests in real-time. By prioritising tickets based on their urgency and importance, the solution reduces social noise and improves response rate with an optimised customer care workflow.CAREERS | BRANDSEYE
BrandsEye is a global data technology business on a mission to improve how big businesses serve their customers. We do this by helping them find and prioritise their most valuable customer interactions. We’re looking for highly entrepreneurial, exceptionally smart and charismatic people to join our team. Loading positions SOCIAL MEDIA DATA UNPACKS KEY DRIVERS OF COVID-19 VACCINE In addition to corroborating national survey findings that South Africans are predominantly pro-COVID-19 vaccination, social media data is able to unpack the key drivers of vaccine hesitancy, most recently revealing that fear around health and safety grew exponentially when the Johnson & Johnson (J&J) rollout was temporarily suspended. CUSTOMER EXPERIENCE SOLUTION Boost loyalty and optimise retention with real-time customer journey mapping. BrandsEye’s Customer Experience offering is an insights-based solution, helping you to identify areas of friction and opportunity in your customer journey. The solution uses the Purchase, Cancel and Service tags which help identify actionable opportunitiesfor
MARKET CONDUCT SOLUTION BrandsEye’s Market Conduct solution delivers comprehensive and automated conduct reporting for financial services using social media conversation. The principles of Treating Customers Fairly (TCF) are being enforced in new outcomes-focused market conduct rules, and many of these TCF-related complaints are lodged by customers on socialmedia.
NET SENTIMENT A MORE ACCURATE VIEW OF THE CUSTOMER Net Sentiment is an aggregated customer satisfaction metric that is a critical component in the quest for an authentic and complete voice-of-customer. Net Sentiment is a real-time alternative to lagging metrics like Net Promoter Score and is measured by collecting HOW BRANDSEYE PREDICTED TRUMP AND BREXIT In June BrandsEye began collecting public social media posts, mostly from Twitter, about the elections from the battleground states. While such early public opinions don’t necessarily reflect or actual voting day behaviour, the early collection of data, months before the election, assisted BrandsEye with its structuring and fine-tuning of the data analysis process. BRAND AMBASSADORS IN THE AGE OF SOCIAL MEDIA JP Kloppers – BrandsEye CEO. Starting in the 1940s and ‘50s, celebrity endorsements began changing the marketing landscape. Soap, shampoo, suntan lotion: Ronald Reagan himself endorsed a brand of cigarettes. Leveraging Hollywood stars’ power and recognisability, companies first tapped into the potential of the Big Screen. BRANDSEYE ANALYSETRANSLATE THIS PAGE Find and prioritise your most valuable customer interactions. WHAT IS OPINION MINING A wealth of unstructured opinion data exists online. Every day, millions of consumers add to this data when they share their opinion on a range of things, including feedback about their experiences with products and services. Request a demo Log in* Home
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