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BLACK SWAN HOME
Whether someone is buying a new car or making a multi-million dollar business deal, who wants to pay a single penny more than they absolutely need to? Using The Black Swan Method™ to guide your price negotiation strategy, it is possible to get the best deal every time. READ POST. By Milton “Troy” Smith.WOMEN'S POWER HOUR
Women's Power Hour. Join this women-only negotiation power hour led by the awesome women on our team: Trainer & Coach, Sandy Hein, and Head of Business Dev, Davi Johnson.. This session will focus on our Fab Five Skills for Females. We'll share a review of each skill and diveinto why they are
NEGOTIATION CLASSES FOR INDIVIDUALS AND SMALL The Negotiation 9. In this introductory lecture-based course, you'll get acquainted with the Negotiation 9 (N9). These are the core skills of The Black Swan Method™, a communication approach designed to demonstrate tactical empathy, build rapport, and achieve trust-based influence. Get Started.ONLINE COURSES
Dive Deeper into Never Split the Difference©. For those who are ready for a deeper dive into Never Split the Difference© but can’t make it to a live event, Black Swan Group offers an online course with chapter videos delivered monthly that can be viewed at your convenience.. With more than 8-hours of content split across 12-chapters, this course offers updated concepts from the book ONLINE COURSE: HIGH-PERFORMING NEGOTIATION MINDSET High-Performing Negotiator Mindset. The crux of how well you perform in a negotiation isn't your level of research about your counterpart or your ability to persuade them, it all starts with your mindset. If you aren't in the right mindset, you're setting yourself up for less than optimal results. In this 1-hr lecture-based course, you'll learn CHRIS VOSS - BLACK SWAN - BLACK SWAN HOME - BLACK SWAN Christopher was a member of the New York City Joint Terrorist Task Force for 14 years. He was the case agent on such cases as TERRSTOP (the Blind Sheikh Case – Sheikh Omar Abdel-Rahman), the TWA Flight 800 catastrophe and negotiated the surrender of the first hostage taker to give up in the Chase Manhattan bank robbery hostage taking.THE NEGOTIATION 9
Learn our 9 core skills. In this introductory lecture-based course, you'll get acquainted with the Negotiation 9 (N9). These are the core skills of The Black Swan Method™, a communication approach designed to demonstrate tactical empathy, build rapport, and achieve trust-based influence. You'll gain a fundamental understanding of eachof the
HOW TO NEGOTIATE WITH SPECIFIC PERSONALITY TYPES Live and negotiate by the Black Swan Rule: Treat people how they want to be treated. There are 3 distinct negotiator personality types. From the way they prepare to the way they engage in the negotiation process. Before being able to negotiate successfully, you first must recognize distinguishing traits about yourself in order to get abetter
DAVI JOHNSON
Davi Johnson, Director of Business Development at The Black Swan Group, joined the team in November 2019. In this role, Davi manages the Business Development team/process and helps Black Swan create systems for growth. She largely spends her time consulting with clients to determine best training options and to customize solutionsfor their teams.
THE ESSENTIAL GUIDE TO PROTECTING YOUR OFFICE 365 Thee eotiato Tes 4 Accommodator Tools to Use: What & How calibrated questions focused on implementation Cares About: Building relationships Negotiation Mindset: Time = relationship building Silence = upsetting, indicates anger Characteristics: Happy whencommunicating
BLACK SWAN HOME
Whether someone is buying a new car or making a multi-million dollar business deal, who wants to pay a single penny more than they absolutely need to? Using The Black Swan Method™ to guide your price negotiation strategy, it is possible to get the best deal every time. READ POST. By Milton “Troy” Smith.WOMEN'S POWER HOUR
Women's Power Hour. Join this women-only negotiation power hour led by the awesome women on our team: Trainer & Coach, Sandy Hein, and Head of Business Dev, Davi Johnson.. This session will focus on our Fab Five Skills for Females. We'll share a review of each skill and diveinto why they are
NEGOTIATION CLASSES FOR INDIVIDUALS AND SMALL The Negotiation 9. In this introductory lecture-based course, you'll get acquainted with the Negotiation 9 (N9). These are the core skills of The Black Swan Method™, a communication approach designed to demonstrate tactical empathy, build rapport, and achieve trust-based influence. Get Started.ONLINE COURSES
Dive Deeper into Never Split the Difference©. For those who are ready for a deeper dive into Never Split the Difference© but can’t make it to a live event, Black Swan Group offers an online course with chapter videos delivered monthly that can be viewed at your convenience.. With more than 8-hours of content split across 12-chapters, this course offers updated concepts from the book ONLINE COURSE: HIGH-PERFORMING NEGOTIATION MINDSET High-Performing Negotiator Mindset. The crux of how well you perform in a negotiation isn't your level of research about your counterpart or your ability to persuade them, it all starts with your mindset. If you aren't in the right mindset, you're setting yourself up for less than optimal results. In this 1-hr lecture-based course, you'll learn CHRIS VOSS - BLACK SWAN - BLACK SWAN HOME - BLACK SWAN Christopher was a member of the New York City Joint Terrorist Task Force for 14 years. He was the case agent on such cases as TERRSTOP (the Blind Sheikh Case – Sheikh Omar Abdel-Rahman), the TWA Flight 800 catastrophe and negotiated the surrender of the first hostage taker to give up in the Chase Manhattan bank robbery hostage taking.THE NEGOTIATION 9
Learn our 9 core skills. In this introductory lecture-based course, you'll get acquainted with the Negotiation 9 (N9). These are the core skills of The Black Swan Method™, a communication approach designed to demonstrate tactical empathy, build rapport, and achieve trust-based influence. You'll gain a fundamental understanding of eachof the
HOW TO NEGOTIATE WITH SPECIFIC PERSONALITY TYPES Live and negotiate by the Black Swan Rule: Treat people how they want to be treated. There are 3 distinct negotiator personality types. From the way they prepare to the way they engage in the negotiation process. Before being able to negotiate successfully, you first must recognize distinguishing traits about yourself in order to get abetter
DAVI JOHNSON
Davi Johnson, Director of Business Development at The Black Swan Group, joined the team in November 2019. In this role, Davi manages the Business Development team/process and helps Black Swan create systems for growth. She largely spends her time consulting with clients to determine best training options and to customize solutionsfor their teams.
THE ESSENTIAL GUIDE TO PROTECTING YOUR OFFICE 365 Thee eotiato Tes 4 Accommodator Tools to Use: What & How calibrated questions focused on implementation Cares About: Building relationships Negotiation Mindset: Time = relationship building Silence = upsetting, indicates anger Characteristics: Happy whencommunicating
ONLINE COURSES
Dive Deeper into Never Split the Difference©. For those who are ready for a deeper dive into Never Split the Difference© but can’t make it to a live event, Black Swan Group offers an online course with chapter videos delivered monthly that can be viewed at your convenience.. With more than 8-hours of content split across 12-chapters, this course offers updated concepts from the book OUR TEAM - BLACK SWAN Our approach provides specific, actionable skills for navigating the negotiation process. Based in emotional intelligence and human nature, these skills transcend culture, build trust, and uncover the other side’s value system. By identifying the ‘Black Swans’ in a negotiation, you can effectively influence the other side’s decisionmaking.
SANDY HEIN - BLACK SWAN Sandy Hein is a Negotiation Instructor and Coach at The Black Swan Group who has been with the company since December 2011 and transitioned to a full-time role in July 2020. Sandy began her career as a police officer in Alexandria, Virginia, and wore many hats during her 23-year stint there, including 10 years as a hostage negotiator. APPLYING TACTICAL EMPATHY WITH SUCCESS Learn How to Get What You Need In Business Using the Black Swan Method™ In this 8-session (2-hour) virtual training course facilitated by Sandy Hein, you’ll learn negotiation techniques proven in high-stress situations that you can apply to your everyday business negotiations.. In this course, that you can join from anywhere, you will learn how to influence others and affect meaningful THE BLACK SWAN GROUP'S LIBRARY Never Split the Difference: Negotiating As If Your Life Depended On It© Written by former FBI negotiator, Chris Voss. Everything we’ve previously been taught about negotiation is wrong: you are not rational; there is no such thing as ‘fair’; compromise is the worst thing you can do; the real art of negotiation lies in mastering the intricacies of No, not Yes.BRANDON VOSS
Brandon Voss is the President of The Black Swan Group and has been with the company since its 2008 inception. In this role, he has established assessment procedures for new clients that enable the Black Swan team to customize its approach to each client based on RESOURCES | THE BLACK SWAN GROUP | FREE NEGOTIATION DOWNLOADS Download e-books, guides, checklists, and infographics from The Black Swan Group to learn more about how to skillfully negotiate, manage a sales team, and more. NEVER SPLIT THE DIFFERENCE Praise for Never Split The Difference. “Chris Voss's NEVER SPLIT THE DIFFERENCE is a different kind of business book —one that emphasizes the importance of emotional intelligence without sacrificing deal-making power. It comes from the pen of a former hostage negotiator — someone who couldn't take no for an answer — whichmakes it
NEGOTIATION ONE-SHEET Never Split the Diffee9Ïå Negotiation One-Sheet Goal: • Identify specific scenario that represents best case . • Set an optimistic but reasonable goal and define it clearly . MIRRORS - INFO.BLACKSWANLTD.COM Labels™ Dynamic Silence™ Mirrors™ Paraphrasing A Label™ is a communication technique by which you identify emotions or sentiments you believe are evident in aBLACK SWAN HOME
Negotiation Training That Leads to Results. Find the right solution for you. The Black Swan Group has 10+ years of experience working with companies and individuals to take their negotiation skills to NEGOTIATION CLASSES FOR INDIVIDUALS AND SMALL Negotiation classes for individuals and small groups featuring both online and live courses for real estate agents, sales teams, leaders,and more.
ONLINE COURSES
Dive Deeper into Never Split the Difference©. For those who are ready for a deeper dive into Never Split the Difference© but can’t make it to a live event, Black Swan Group offers an online course with chapter videos delivered monthly that can be viewed at your convenience.. With more than 8-hours of content split across 12-chapters, this course offers updated concepts from the bookWOMEN'S POWER HOUR
Women's Power Hour. Join this women-only negotiation power hour led by the awesome women on our team: Trainer & Coach, Sandy Hein, and Head of Business Dev, Davi Johnson.. This session will focus on our Fab Five Skills for Females. We'll share a review of each skill and diveinto why they are
CHRIS VOSS - BLACK SWAN - BLACK SWAN HOME - BLACK SWAN Brandon Voss. President. Brandon is an expert trainer, coach and the thought leader behind negotiator personality types. In addition to leading up corporate training, Brandon manages the ONLINE COURSE: HIGH-PERFORMING NEGOTIATION MINDSET High-Performing Negotiator Mindset. The crux of how well you perform in a negotiation isn't your level of research about your counterpart or your ability to persuade them, it all starts with your mindset.If you aren't in the right mindset, you're setting yourself up for less than optimal results. THE BLACK SWAN GROUP'S LIBRARY Never Split the Difference: Negotiating As If Your Life Depended On It© Written by former FBI negotiator, Chris Voss. Everything we’ve previously been taught about negotiation is wrong: you are not rational; there is no such thing as ‘fair’; compromise is the worst thing you can do; the real art of negotiation lies in mastering the intricacies of No, not Yes. HOW TO NEGOTIATE WITH SPECIFIC PERSONALITY TYPESAVENGERS MYERS BRIGGS TYPESBLACK AND WHITE PERSONALITYBLACK PERSONALITY TRAITS The Golden Rule Is Wrong! Success depends on treating people how they want to be treated.. If you negotiate using the Golden Rule "treat others as you want to be treated" misunderstandings are inevitable. You're assuming y our counterpart values the same things you do. Theydon't!
DOWNLOAD E-BOOK: NEGOTIATING CONTRACTS The Black Swan Group is committed to protecting and respecting your privacy, and we’ll only use your personal information to administer your account and to provide the THE ESSENTIAL GUIDE TO PROTECTING YOUR OFFICE 365THE BLACK SWAN GROUPTHE BLACK SWAN GROUP LTDTHE NEGOTIATION ONE SHEETTHE BLACK SWAN PDF DOWNLOADTHE BLACK SWAN FREE PDF Thee eotiato Tes 4 Accommodator Tools to Use: What & How calibrated questions focused on implementation Cares About: Building relationships Negotiation Mindset: Time = relationship building Silence = upsetting, indicates anger Characteristics: Happy whencommunicating
BLACK SWAN HOME
Negotiation Training That Leads to Results. Find the right solution for you. The Black Swan Group has 10+ years of experience working with companies and individuals to take their negotiation skills to NEGOTIATION CLASSES FOR INDIVIDUALS AND SMALL Negotiation classes for individuals and small groups featuring both online and live courses for real estate agents, sales teams, leaders,and more.
ONLINE COURSES
Dive Deeper into Never Split the Difference©. For those who are ready for a deeper dive into Never Split the Difference© but can’t make it to a live event, Black Swan Group offers an online course with chapter videos delivered monthly that can be viewed at your convenience.. With more than 8-hours of content split across 12-chapters, this course offers updated concepts from the bookWOMEN'S POWER HOUR
Women's Power Hour. Join this women-only negotiation power hour led by the awesome women on our team: Trainer & Coach, Sandy Hein, and Head of Business Dev, Davi Johnson.. This session will focus on our Fab Five Skills for Females. We'll share a review of each skill and diveinto why they are
CHRIS VOSS - BLACK SWAN - BLACK SWAN HOME - BLACK SWAN Brandon Voss. President. Brandon is an expert trainer, coach and the thought leader behind negotiator personality types. In addition to leading up corporate training, Brandon manages the ONLINE COURSE: HIGH-PERFORMING NEGOTIATION MINDSET High-Performing Negotiator Mindset. The crux of how well you perform in a negotiation isn't your level of research about your counterpart or your ability to persuade them, it all starts with your mindset.If you aren't in the right mindset, you're setting yourself up for less than optimal results. THE BLACK SWAN GROUP'S LIBRARY Never Split the Difference: Negotiating As If Your Life Depended On It© Written by former FBI negotiator, Chris Voss. Everything we’ve previously been taught about negotiation is wrong: you are not rational; there is no such thing as ‘fair’; compromise is the worst thing you can do; the real art of negotiation lies in mastering the intricacies of No, not Yes. HOW TO NEGOTIATE WITH SPECIFIC PERSONALITY TYPESAVENGERS MYERS BRIGGS TYPESBLACK AND WHITE PERSONALITYBLACK PERSONALITY TRAITS The Golden Rule Is Wrong! Success depends on treating people how they want to be treated.. If you negotiate using the Golden Rule "treat others as you want to be treated" misunderstandings are inevitable. You're assuming y our counterpart values the same things you do. Theydon't!
DOWNLOAD E-BOOK: NEGOTIATING CONTRACTS The Black Swan Group is committed to protecting and respecting your privacy, and we’ll only use your personal information to administer your account and to provide the THE ESSENTIAL GUIDE TO PROTECTING YOUR OFFICE 365THE BLACK SWAN GROUPTHE BLACK SWAN GROUP LTDTHE NEGOTIATION ONE SHEETTHE BLACK SWAN PDF DOWNLOADTHE BLACK SWAN FREE PDF Thee eotiato Tes 4 Accommodator Tools to Use: What & How calibrated questions focused on implementation Cares About: Building relationships Negotiation Mindset: Time = relationship building Silence = upsetting, indicates anger Characteristics: Happy whencommunicating
OUR TEAM - BLACK SWAN Just because it’s simple, doesn’t mean it’s easy. Changing years of existing behaviors is a challenge and can take time. We’ve found that the best ways to increase retention is to: NEGOTIATION SERVICES Find the right solution for you. The Black Swan Group has 10+ years of experience working with companies and individuals to take their negotiation skills to the next level. ONLINE COURSE: HIGH-PERFORMING NEGOTIATION MINDSET High-Performing Negotiator Mindset. The crux of how well you perform in a negotiation isn't your level of research about your counterpart or your ability to persuade them, it all starts with your mindset.If you aren't in the right mindset, you're setting yourself up for less than optimal results.THE NEGOTIATION 9
Black Swan Group gives you the tactical tools for handling difficult negotiations. Learn the core 9 skills for achieving trust-basedinfluence.
BUSINESS AND SALES NEGOTIATION TRAINING During this 30-minute call, you’ll speak with a member of our team to assess your team’s negotiation needs. At the end of this call, you’ll have more insight into who we are, how we can help and if we're the right fit based on your team’s needs, availability, andbudget.
SANDY HEIN - BLACK SWAN Sandy Hein is a Negotiation Instructor and Coach at The Black Swan Group who has been with the company since December 2011 and transitioned to a full-time role in July 2020.DEREK GAUNT
Derek Gaunt is a lecturer, author of Ego, Authority, Failure©, and trainer with 29 years of law enforcement experience, 20 of which as a team member, leader and then commander of hostage negotiations teams in the Washington, DC metropolitan area.He is a hostage negotiation and incident command subject matter expert who frequently speaks at hostage negotiations and SWAT conferences across theBRANDON VOSS
Brandon Voss is the President of The Black Swan Group and has been with the company since its 2008 inception. In this role, he has established assessment procedures for new clients that enable the Black Swan team to customize its approach to each client based on NEVER SPLIT THE DIFFERENCE Praise for Never Split The Difference “Chris Voss's NEVER SPLIT THE DIFFERENCE is a different kind of business book —one that emphasizesthe importance of
RESOURCES | THE BLACK SWAN GROUP | FREE NEGOTIATION DOWNLOADS Download e-books, guides, checklists, and infographics from The Black Swan Group to learn more about how to skillfully negotiate, manage a sales team, and more.BLACK SWAN HOME
Negotiation Training That Leads to Results. Find the right solution for you. The Black Swan Group has 10+ years of experience working with companies and individuals to take their negotiation skills to NEGOTIATION CLASSES FOR INDIVIDUALS AND SMALL Negotiation classes for individuals and small groups featuring both online and live courses for real estate agents, sales teams, leaders,and more.
ONLINE COURSES
Dive Deeper into Never Split the Difference©. For those who are ready for a deeper dive into Never Split the Difference© but can’t make it to a live event, Black Swan Group offers an online course with chapter videos delivered monthly that can be viewed at your convenience.. With more than 8-hours of content split across 12-chapters, this course offers updated concepts from the bookWOMEN'S POWER HOUR
Women's Power Hour. Join this women-only negotiation power hour led by the awesome women on our team: Trainer & Coach, Sandy Hein, and Head of Business Dev, Davi Johnson.. This session will focus on our Fab Five Skills for Females. We'll share a review of each skill and diveinto why they are
CHRIS VOSS - BLACK SWAN - BLACK SWAN HOME - BLACK SWAN Brandon Voss. President. Brandon is an expert trainer, coach and the thought leader behind negotiator personality types. In addition to leading up corporate training, Brandon manages the ONLINE COURSE: HIGH-PERFORMING NEGOTIATION MINDSET High-Performing Negotiator Mindset. The crux of how well you perform in a negotiation isn't your level of research about your counterpart or your ability to persuade them, it all starts with your mindset.If you aren't in the right mindset, you're setting yourself up for less than optimal results. THE BLACK SWAN GROUP'S LIBRARY Never Split the Difference: Negotiating As If Your Life Depended On It© Written by former FBI negotiator, Chris Voss. Everything we’ve previously been taught about negotiation is wrong: you are not rational; there is no such thing as ‘fair’; compromise is the worst thing you can do; the real art of negotiation lies in mastering the intricacies of No, not Yes. HOW TO NEGOTIATE WITH SPECIFIC PERSONALITY TYPESAVENGERS MYERS BRIGGS TYPESBLACK AND WHITE PERSONALITYBLACK PERSONALITY TRAITS The Golden Rule Is Wrong! Success depends on treating people how they want to be treated.. If you negotiate using the Golden Rule "treat others as you want to be treated" misunderstandings are inevitable. You're assuming y our counterpart values the same things you do. Theydon't!
DOWNLOAD E-BOOK: NEGOTIATING CONTRACTS The Black Swan Group is committed to protecting and respecting your privacy, and we’ll only use your personal information to administer your account and to provide the THE ESSENTIAL GUIDE TO PROTECTING YOUR OFFICE 365THE BLACK SWAN GROUPTHE BLACK SWAN GROUP LTDTHE NEGOTIATION ONE SHEETTHE BLACK SWAN PDF DOWNLOADTHE BLACK SWAN FREE PDF Thee eotiato Tes 4 Accommodator Tools to Use: What & How calibrated questions focused on implementation Cares About: Building relationships Negotiation Mindset: Time = relationship building Silence = upsetting, indicates anger Characteristics: Happy whencommunicating
BLACK SWAN HOME
Negotiation Training That Leads to Results. Find the right solution for you. The Black Swan Group has 10+ years of experience working with companies and individuals to take their negotiation skills to NEGOTIATION CLASSES FOR INDIVIDUALS AND SMALL Negotiation classes for individuals and small groups featuring both online and live courses for real estate agents, sales teams, leaders,and more.
ONLINE COURSES
Dive Deeper into Never Split the Difference©. For those who are ready for a deeper dive into Never Split the Difference© but can’t make it to a live event, Black Swan Group offers an online course with chapter videos delivered monthly that can be viewed at your convenience.. With more than 8-hours of content split across 12-chapters, this course offers updated concepts from the bookWOMEN'S POWER HOUR
Women's Power Hour. Join this women-only negotiation power hour led by the awesome women on our team: Trainer & Coach, Sandy Hein, and Head of Business Dev, Davi Johnson.. This session will focus on our Fab Five Skills for Females. We'll share a review of each skill and diveinto why they are
CHRIS VOSS - BLACK SWAN - BLACK SWAN HOME - BLACK SWAN Brandon Voss. President. Brandon is an expert trainer, coach and the thought leader behind negotiator personality types. In addition to leading up corporate training, Brandon manages the ONLINE COURSE: HIGH-PERFORMING NEGOTIATION MINDSET High-Performing Negotiator Mindset. The crux of how well you perform in a negotiation isn't your level of research about your counterpart or your ability to persuade them, it all starts with your mindset.If you aren't in the right mindset, you're setting yourself up for less than optimal results. THE BLACK SWAN GROUP'S LIBRARY Never Split the Difference: Negotiating As If Your Life Depended On It© Written by former FBI negotiator, Chris Voss. Everything we’ve previously been taught about negotiation is wrong: you are not rational; there is no such thing as ‘fair’; compromise is the worst thing you can do; the real art of negotiation lies in mastering the intricacies of No, not Yes. HOW TO NEGOTIATE WITH SPECIFIC PERSONALITY TYPESAVENGERS MYERS BRIGGS TYPESBLACK AND WHITE PERSONALITYBLACK PERSONALITY TRAITS The Golden Rule Is Wrong! Success depends on treating people how they want to be treated.. If you negotiate using the Golden Rule "treat others as you want to be treated" misunderstandings are inevitable. You're assuming y our counterpart values the same things you do. Theydon't!
DOWNLOAD E-BOOK: NEGOTIATING CONTRACTS The Black Swan Group is committed to protecting and respecting your privacy, and we’ll only use your personal information to administer your account and to provide the THE ESSENTIAL GUIDE TO PROTECTING YOUR OFFICE 365THE BLACK SWAN GROUPTHE BLACK SWAN GROUP LTDTHE NEGOTIATION ONE SHEETTHE BLACK SWAN PDF DOWNLOADTHE BLACK SWAN FREE PDF Thee eotiato Tes 4 Accommodator Tools to Use: What & How calibrated questions focused on implementation Cares About: Building relationships Negotiation Mindset: Time = relationship building Silence = upsetting, indicates anger Characteristics: Happy whencommunicating
OUR TEAM - BLACK SWAN Just because it’s simple, doesn’t mean it’s easy. Changing years of existing behaviors is a challenge and can take time. We’ve found that the best ways to increase retention is to: NEGOTIATION SERVICES Find the right solution for you. The Black Swan Group has 10+ years of experience working with companies and individuals to take their negotiation skills to the next level. ONLINE COURSE: HIGH-PERFORMING NEGOTIATION MINDSET High-Performing Negotiator Mindset. The crux of how well you perform in a negotiation isn't your level of research about your counterpart or your ability to persuade them, it all starts with your mindset.If you aren't in the right mindset, you're setting yourself up for less than optimal results.THE NEGOTIATION 9
Black Swan Group gives you the tactical tools for handling difficult negotiations. Learn the core 9 skills for achieving trust-basedinfluence.
BUSINESS AND SALES NEGOTIATION TRAINING During this 30-minute call, you’ll speak with a member of our team to assess your team’s negotiation needs. At the end of this call, you’ll have more insight into who we are, how we can help and if we're the right fit based on your team’s needs, availability, andbudget.
SANDY HEIN - BLACK SWAN Sandy Hein is a Negotiation Instructor and Coach at The Black Swan Group who has been with the company since December 2011 and transitioned to a full-time role in July 2020.DEREK GAUNT
Derek Gaunt is a lecturer, author of Ego, Authority, Failure©, and trainer with 29 years of law enforcement experience, 20 of which as a team member, leader and then commander of hostage negotiations teams in the Washington, DC metropolitan area.He is a hostage negotiation and incident command subject matter expert who frequently speaks at hostage negotiations and SWAT conferences across theBRANDON VOSS
Brandon Voss is the President of The Black Swan Group and has been with the company since its 2008 inception. In this role, he has established assessment procedures for new clients that enable the Black Swan team to customize its approach to each client based on NEVER SPLIT THE DIFFERENCE Praise for Never Split The Difference “Chris Voss's NEVER SPLIT THE DIFFERENCE is a different kind of business book —one that emphasizesthe importance of
RESOURCES | THE BLACK SWAN GROUP | FREE NEGOTIATION DOWNLOADS Download e-books, guides, checklists, and infographics from The Black Swan Group to learn more about how to skillfully negotiate, manage a sales team, and more. This website stores cookies on your computer. These cookies are used to collect information about how you interact with our website and allow us to remember you. We use this information in order to improve and customize your browsing experience and for analytics and metrics about our visitors both on this website and other media. To find out more about the cookies we use, see our Privacy Policy. If you decline, your information won’t be tracked when you visit this website. A single cookie will be used in your browser to remember your preference not to be tracked.AcceptDecline
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* Our Team
* Chris Voss
* Brandon Voss
* Maya Voss
* Derek Gaunt
* Isaac R. Betancourt * Negotiation Services * Training for Businesses * Training for Individuals* Live Events
* Online Courses
* Negotiation Coaching * Keynotes & Seminars* Resources
* Library
* Free E-books and Guides* Case Studies
* Blog
* Contact Us
* Our Team
* Chris Voss
* Brandon Voss
* Maya Voss
* Derek Gaunt
* Isaac R. Betancourt * Negotiation Services * Training for Businesses * Training for Individuals* Live Events
* Online Courses
* Negotiation Coaching * Keynotes & Seminars* Resources
* Library
* Free E-books and Guides* Case Studies
* Blog
* Contact Us
* Our Team
* Chris Voss
* Brandon Voss
* Maya Voss
* Derek Gaunt
* Isaac R. Betancourt * Negotiation Services * Training for Businesses * Training for Individuals* Live Events
* Online Courses
* Negotiation Coaching * Keynotes & Seminars* Resources
* Library
* Free E-books and Guides* Case Studies
* Blog
* Contact Us
NEVER
SPLIT THE
DIFFERENCE
Everything we’ve previously been taught about negotiation is wrong: you are not rational; there is no such thing as ‘fair’; compromise is the worst thing you can do; the real art of negotiation lies in mastering the intricacies of No, not Yes.Attend a Live Event
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NEGOTIATION TRAINING THAT LEADS TO RESULTS Find the right solution for you. The Black Swan Group has 10+ years of experience working with companies and individuals to take their negotiation skills to the next level. Which option meets your needs?INDIVIDUALS
You’re a busy person. You need training that works. These programs were designed to enhance your negotiation skills today. We offer a variety of negotiation training options for individuals.Learn More
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Let us come to you. In-house negotiation training that is highly interactive, unique, effective, and customized to your organization's needs. We offer a variety of training options for businesses.Learn More
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We offer one and two-day live events that give attendees the building blocks of effective negotiation through group practice, role-playing scenarios, lectures, and Q&A sessions.Learn More
NEVER SPLIT THE DIFFERENCE: NEGOTIATING CONTRACTSDownload
OUR LATEST POSTS
Where smart communicators go to get the negotiation edge.March 17, 2020
HOW TO NEGOTIATE WITH PROCUREMENT Procurement is an entity that tends to strike fear into the hearts of most salespeople and many executives. Interestingly enough, that’s who the negotiation system in _Never Split the Difference_ was originally designed to prevail against. Here are some fine points on how to cope with procurement and help move them toward outcomes you desire.READ POST
By Chris Voss
March 02, 2020
THE RIGHT WAY TO USE LEVERAGE IN A NEGOTIATION There’s a fundamental mindset problem with trying to gain negotiation leverage: You’re trying to take advantage of the other side or the situation at hand to the detriment of your counterparts. The reality is that the other side can feel it when you’re trying to leverage your position. It’s very apparent. No matter how slick you think you are, it’s no secret. The other side will always pick up on the fact that you’re trying to use leverage on them, and theywon’t like it.
Do you really think people are going to be happy working with you knowing that you’re trying to take advantage of where they’resitting?
READ POST
By Brandon Voss
February 24, 2020
5 NEGOTIATION STEPS THAT WILL CLOSE YOUR NEXT DEAL In an ideal world, closing deals would be easy. And with the right approach, it sometimes is. Before sitting down at the table next time, take these five negotiation steps to increase the chances you get the outcomes you’re aiming for.READ POST
By Brandon Voss
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