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AURORA+
Find Out More. Not signed up yet? Please call Aurora Energy on 1300 132 030 to find out if you're eligible or go here to find more information.go here to find more information. RESIDENTIAL PEAK & OFF-PEAK On the Residential Peak and Off-Peak product, everything in your home runs off one tariff (Tariff 93). On this product, you’ll have cheaper times to run your power and more expensive times (which is why we call it peak and off-peak!). AURORA ONLINE CHOICES Keep an eye on your energy costs with our usage estimator. See what you've used so far this billing period and estimate what your next bill will be. Our friendly local team is available to help. Contact us via our online general enquiries form, or call us Monday to Friday 8am-6pm on 1300 132 003.AURORA PLUS PRICING
The fine print. Some energy products listed may not be available depending on what has previously existed at the property. Please also note if work has been done at the premises without informing TasNetworks or Aurora Energy, this may impact which tariffs areapplied.
GENERAL ENQUIRIES
Fill out the form below and we will get back to you within 3 working days. *Due to the impacts of COVID-19 we have fewer staff available to answer your queries, response times may take longer than usual. Our focus is to ensure energy supply for all our customers and prioritywill be given to
RESIDENTIAL AURORA PAY AS YOU GO Aurora PAYG has now ended. If you're a PAYG customer and you haven't called us to change to a new product, call us now on 1300 132 030 or you could lose power. We have a range of different products to suit your needs, including our new digital product aurora+ which lets you see, pay and manage your power in the palm of your hand. CONCESSION CARD APPLICATION FORM Fill out the form below to apply. We can only apply the Concession Discount when the primary name on the Concession Card matches the Aurora Energy account name. If there is a difference, you might need to update your details with the agency that issued your card (e.g. Centrelink or DVA). Or you can call us to update your Aurora Energyaccount
ELECTRICITY RATES & CHARGES These standing offer prices have been approved by the Tasmanian Economic Regulator and apply from 1 July 2020 to 30 June 2021. The following schedule should be read in 2020-21 STANDING OFFER TARIFF SCHEDULE Aurora Energy 2020-21 Standing Offer Tariff Schedule 1 . 2020-21 Standing Offer Tariff Schedule . As approved by the Tasmanian EconomicRegulator
HOW DO I DISCONNECT MY ELECTRICITY? You can disconnect over the phone. There is a final read fee of $56.19. If you want the power turned off it'll be $88.53. You can call us Monday to Friday 8am -6pm. Residential - 1300 132 003. Business -AURORA+
Find Out More. Not signed up yet? Please call Aurora Energy on 1300 132 030 to find out if you're eligible or go here to find more information.go here to find more information. RESIDENTIAL PEAK & OFF-PEAK On the Residential Peak and Off-Peak product, everything in your home runs off one tariff (Tariff 93). On this product, you’ll have cheaper times to run your power and more expensive times (which is why we call it peak and off-peak!). AURORA ONLINE CHOICES Keep an eye on your energy costs with our usage estimator. See what you've used so far this billing period and estimate what your next bill will be. Our friendly local team is available to help. Contact us via our online general enquiries form, or call us Monday to Friday 8am-6pm on 1300 132 003.AURORA PLUS PRICING
The fine print. Some energy products listed may not be available depending on what has previously existed at the property. Please also note if work has been done at the premises without informing TasNetworks or Aurora Energy, this may impact which tariffs areapplied.
GENERAL ENQUIRIES
Fill out the form below and we will get back to you within 3 working days. *Due to the impacts of COVID-19 we have fewer staff available to answer your queries, response times may take longer than usual. Our focus is to ensure energy supply for all our customers and prioritywill be given to
RESIDENTIAL AURORA PAY AS YOU GO Aurora PAYG has now ended. If you're a PAYG customer and you haven't called us to change to a new product, call us now on 1300 132 030 or you could lose power. We have a range of different products to suit your needs, including our new digital product aurora+ which lets you see, pay and manage your power in the palm of your hand. CONCESSION CARD APPLICATION FORM Fill out the form below to apply. We can only apply the Concession Discount when the primary name on the Concession Card matches the Aurora Energy account name. If there is a difference, you might need to update your details with the agency that issued your card (e.g. Centrelink or DVA). Or you can call us to update your Aurora Energyaccount
ELECTRICITY RATES & CHARGES These standing offer prices have been approved by the Tasmanian Economic Regulator and apply from 1 July 2020 to 30 June 2021. The following schedule should be read in 2020-21 STANDING OFFER TARIFF SCHEDULE Aurora Energy 2020-21 Standing Offer Tariff Schedule 1 . 2020-21 Standing Offer Tariff Schedule . As approved by the Tasmanian EconomicRegulator
HOW DO I DISCONNECT MY ELECTRICITY? You can disconnect over the phone. There is a final read fee of $56.19. If you want the power turned off it'll be $88.53. You can call us Monday to Friday 8am -6pm. Residential - 1300 132 003. Business - CORONAVIRUS (COVID-19) UPDATE Aurora Energy COVID-19 Customer Support Program. Aurora Energy has established a COVID-19 Customer Support Program supported by a $5M Customer Support Fund specifically to help our residential and small business customers impacted by the pandemic.. This will allow us to help people pay their energy bills and allocate more resourcing to people experiencing hardship through things like AURORA+ | AURORA ENERGY See your power down to the hour. Switch to aurora+ to see how much power you're using and when! Access your daily usage and pay when you want online or via the app. Just $11c per day and if you need an advanced meter we'll upgrade it for you at no cost toGENERAL ENQUIRIES
Fill out the form below and we will get back to you within 3 working days. *Due to the impacts of COVID-19 we have fewer staff available to answer your queries, response times may take longer than usual. Our focus is to ensure energy supply for all our customers and prioritywill be given to
RESIDENTIAL AURORA PAY AS YOU GO Aurora PAYG has now ended. If you're a PAYG customer and you haven't called us to change to a new product, call us now on 1300 132 030 or you could lose power. We have a range of different products to suit your needs, including our new digital product aurora+ which lets you see, pay and manage your power in the palm of your hand. ELECTRICITY RATES & CHARGES A late payment fee of $5.00 applies for accounts not paid in full by the fifth day past the due date (Pensioner, Health Care Card and otherexemptions apply).
HOW TO READ YOUR METER AND TRACK YOUR ELECTRICITY USE Just record your meter reading (by using the instructions on this page) and call us on 1300 132 003. You’ll need to do this before the due date of your bill. Once you’ve provided your read, we’ll validate it. If it’s successful your bill will be re-issued based on your reading. If your reading is unsuccessful we’ll let you know why HOW MUCH DOES AURORA+ COST? With access to the app, you're able to see exactly how much power you're using and when, track and manage your usage and costs and make payments when it suits you. aurora+ customers receive a monthly statement – which means no more quarterly bills. Please see pricing for aurora+ with Peak and Off-Peak and aurora+ with Residential FlatRate below.
HOW DO I CHANGE MY NAME OR UPDATE MY CONTACT DETAILS ON MY Quick Answer. If you need to update your name you can email, fax or post a clear photo of your driver's license, birth or marriage certificate to us. If you just need to update your contact details like your postal address, phone number or email you can use our form. Name Change: Email: customer.service@auroraenergy.com.au. HOW DO I ACCESS THE CREDIT ON MY AURORA ACCOUNT? Quick Answer. You can use your credit to help pay for your next account or you can request a refund of greater than $50 via our general enquiry form. Further conditions may apply. Request a refund here or call us on 1300 132 003. HOW DO I CHANGE MY DIRECT DEBIT PAYMENT DETAILS? Quick Answer. Residential customers can call us on 1300 13 2003 or submit a request via our general enquiry form. Small business customers can call us on 1300 13 2045. You can change your direct debit details online here. Was this page useful?AURORA+
Find Out More. Not signed up yet? Please call Aurora Energy on 1300 132 030 to find out if you're eligible or go here to find more information.go here to find more information. RESIDENTIAL PEAK & OFF-PEAK On the Residential Peak and Off-Peak product, everything in your home runs off one tariff (Tariff 93). On this product, you’ll have cheaper times to run your power and more expensive times (which is why we call it peak and off-peak!). AURORA ONLINE CHOICES Keep an eye on your energy costs with our usage estimator. See what you've used so far this billing period and estimate what your next bill will be. Our friendly local team is available to help. Contact us via our online general enquiries form, or call us Monday to Friday 8am-6pm on 1300 132 003. SWITCH TO AURORA+ TODAY The new aurora+ app lets you see how much power you're using and when! If you choose our Peak and Off-Peak plan, you can see when it's cheaper and take advantage of the off-peak times to save big! Or, choose our Flat Rate plan to know exactly what your heating and power are costing you down to the hour. Switch to aurora+. CONCESSION CARD APPLICATION FORM Fill out the form below to apply. We can only apply the Concession Discount when the primary name on the Concession Card matches the Aurora Energy account name. If there is a difference, you might need to update your details with the agency that issued your card (e.g. Centrelink or DVA). Or you can call us to update your Aurora Energyaccount
ELECTRICITY RATES & CHARGES These standing offer prices have been approved by the Tasmanian Economic Regulator and apply from 1 July 2020 to 30 June 2021. The following schedule should be read in RESIDENTIAL AURORA PAY AS YOU GO Aurora PAYG has now ended. If you're a PAYG customer and you haven't called us to change to a new product, call us now on 1300 132 030 or you could lose power. We have a range of different products to suit your needs, including our new digital product aurora+ which lets you see, pay and manage your power in the palm of your hand. HOW DO I DISCONNECT MY ELECTRICITY? You can disconnect over the phone. There is a final read fee of $56.19. If you want the power turned off it'll be $88.53. You can call us Monday to Friday 8am -6pm. Residential - 1300 132 003. Business - 2020-21 STANDING OFFER TARIFF SCHEDULE Aurora Energy 2020-21 Standing Offer Tariff Schedule 1 . 2020-21 Standing Offer Tariff Schedule . As approved by the Tasmanian EconomicRegulator
HOW DO I CHANGE MY NAME OR UPDATE MY CONTACT DETAILS ON MY Quick Answer. If you need to update your name you can email, fax or post a clear photo of your driver's license, birth or marriage certificate to us. If you just need to update your contact details like your postal address, phone number or email you can use our form. Name Change: Email: customer.service@auroraenergy.com.au.AURORA+
Find Out More. Not signed up yet? Please call Aurora Energy on 1300 132 030 to find out if you're eligible or go here to find more information.go here to find more information. RESIDENTIAL PEAK & OFF-PEAK On the Residential Peak and Off-Peak product, everything in your home runs off one tariff (Tariff 93). On this product, you’ll have cheaper times to run your power and more expensive times (which is why we call it peak and off-peak!). AURORA ONLINE CHOICES Keep an eye on your energy costs with our usage estimator. See what you've used so far this billing period and estimate what your next bill will be. Our friendly local team is available to help. Contact us via our online general enquiries form, or call us Monday to Friday 8am-6pm on 1300 132 003. SWITCH TO AURORA+ TODAY The new aurora+ app lets you see how much power you're using and when! If you choose our Peak and Off-Peak plan, you can see when it's cheaper and take advantage of the off-peak times to save big! Or, choose our Flat Rate plan to know exactly what your heating and power are costing you down to the hour. Switch to aurora+. CONCESSION CARD APPLICATION FORM Fill out the form below to apply. We can only apply the Concession Discount when the primary name on the Concession Card matches the Aurora Energy account name. If there is a difference, you might need to update your details with the agency that issued your card (e.g. Centrelink or DVA). Or you can call us to update your Aurora Energyaccount
ELECTRICITY RATES & CHARGES These standing offer prices have been approved by the Tasmanian Economic Regulator and apply from 1 July 2020 to 30 June 2021. The following schedule should be read in RESIDENTIAL AURORA PAY AS YOU GO Aurora PAYG has now ended. If you're a PAYG customer and you haven't called us to change to a new product, call us now on 1300 132 030 or you could lose power. We have a range of different products to suit your needs, including our new digital product aurora+ which lets you see, pay and manage your power in the palm of your hand. HOW DO I DISCONNECT MY ELECTRICITY? You can disconnect over the phone. There is a final read fee of $56.19. If you want the power turned off it'll be $88.53. You can call us Monday to Friday 8am -6pm. Residential - 1300 132 003. Business - 2020-21 STANDING OFFER TARIFF SCHEDULE Aurora Energy 2020-21 Standing Offer Tariff Schedule 1 . 2020-21 Standing Offer Tariff Schedule . As approved by the Tasmanian EconomicRegulator
HOW DO I CHANGE MY NAME OR UPDATE MY CONTACT DETAILS ON MY Quick Answer. If you need to update your name you can email, fax or post a clear photo of your driver's license, birth or marriage certificate to us. If you just need to update your contact details like your postal address, phone number or email you can use our form. Name Change: Email: customer.service@auroraenergy.com.au. CORONAVIRUS (COVID-19) UPDATE Aurora Energy COVID-19 Customer Support Program. Aurora Energy has established a COVID-19 Customer Support Program supported by a $5M Customer Support Fund specifically to help our residential and small business customers impacted by the pandemic.. This will allow us to help people pay their energy bills and allocate more resourcing to people experiencing hardship through things like AURORA+ | AURORA ENERGY See your power down to the hour. Switch to aurora+ to see how much power you're using and when! Access your daily usage and pay when you want online or via the app. Just $11c per day and if you need an advanced meter we'll upgrade it for you at no cost to AURORA ONLINE CHOICES Aurora Online used out of date technology and was no longer able to be properly supported, because of this Aurora Energy made the decision to cease its operation to ensure our customers’ information remainedsecure.
GENERAL ENQUIRIES
Fill out the form below and we will get back to you within 3 working days. *Due to the impacts of COVID-19 we have fewer staff available to answer your queries, response times may take longer than usual. Our focus is to ensure energy supply for all our customers and prioritywill be given to
RESIDENTIAL AURORA PAY AS YOU GO Aurora PAYG has now ended. If you're a PAYG customer and you haven't called us to change to a new product, call us now on 1300 132 030 or you could lose power. We have a range of different products to suit your needs, including our new digital product aurora+ which lets you see, pay and manage your power in the palm of your hand. HOW DO I CHANGE MY NAME OR UPDATE MY CONTACT DETAILS ON MY Quick Answer. If you need to update your name you can email, fax or post a clear photo of your driver's license, birth or marriage certificate to us. If you just need to update your contact details like your postal address, phone number or email you can use our form. Name Change: Email: customer.service@auroraenergy.com.au. HOW DO I ACCESS THE CREDIT ON MY AURORA ACCOUNT? Quick Answer. You can use your credit to help pay for your next account or you can request a refund of greater than $50 via our general enquiry form. Further conditions may apply. Request a refund here or call us on 1300 132 003. HOW DO I CHANGE MY DIRECT DEBIT PAYMENT DETAILS? Quick Answer. Residential customers can call us on 1300 13 2003 or submit a request via our general enquiry form. Small business customers can call us on 1300 13 2045. You can change your direct debit details online here. Was this page useful?2,550 2,160 1,720
Contact details Aurora Energy C a ll 1300 132 003 www.a u r o ra e n e r g y.co m.a u E n e rg y Ma de E a sy is an Australian Governmentwebsit e where you
MEDICAL COOLING OR HEATING CONCESSION State Revenue Office Department of Treasury and Finance . Medical Cooling or Heating Concession . Information for applicants . be the electricity account holder;AURORA+
Find Out More. Not signed up yet? Please call Aurora Energy on 1300 132 030 to find out if you're eligible or go here to find more information.go here to find more information. AURORA ONLINE CHOICES Keep an eye on your energy costs with our usage estimator. See what you've used so far this billing period and estimate what your next bill will be. Our friendly local team is available to help. Contact us via our online general enquiries form, or call us Monday to Friday 8am-6pm on 1300 132 003. RESIDENTIAL PEAK & OFF-PEAK On the Residential Peak and Off-Peak product, everything in your home runs off one tariff (Tariff 93). On this product, you’ll have cheaper times to run your power and more expensive times (which is why we call it peak and off-peak!).GENERAL ENQUIRIES
Fill out the form below and we will get back to you within 3 working days. *Due to the impacts of COVID-19 we have fewer staff available to answer your queries, response times may take longer than usual. Our focus is to ensure energy supply for all our customers and prioritywill be given to
CONCESSION CARD APPLICATION FORM Fill out the form below to apply. We can only apply the Concession Discount when the primary name on the Concession Card matches the Aurora Energy account name. If there is a difference, you might need to update your details with the agency that issued your card (e.g. Centrelink or DVA). Or you can call us to update your Aurora Energyaccount
CONNECTIONS
Connections | Aurora Energy. ×. Sign in to aurora+. Are you an existing aurora+ customer? Sign in here to check your balance, see your daily usage and top up. To aurora+. Account management tools. Use our free online account management tools and forms to manage your HOW MUCH DOES AURORA+ COST? With access to the app, you're able to see exactly how much power you're using and when, track and manage your usage and costs and make payments when it suits you. aurora+ customers receive a monthly statement – which means no more quarterly bills. Please see pricing for aurora+ with Peak and Off-Peak and aurora+ with Residential FlatRate below.
2020-21 STANDING OFFER TARIFF SCHEDULE Aurora Energy 2020-21 Standing Offer Tariff Schedule 1 . 2020-21 Standing Offer Tariff Schedule . As approved by the Tasmanian EconomicRegulator
HOW DO I CHANGE MY NAME OR UPDATE MY CONTACT DETAILS ON MY Quick Answer. If you need to update your name you can email, fax or post a clear photo of your driver's license, birth or marriage certificate to us. If you just need to update your contact details like your postal address, phone number or email you can use our form. Name Change: Email: customer.service@auroraenergy.com.au. NEED HELP CHOOSING YOUR HEATING? Portable heating. Great for small and medium rooms, but they will struggle in large areas. Both convection and radiant, there is a huge range in style, sizes and heating types.AURORA+
Find Out More. Not signed up yet? Please call Aurora Energy on 1300 132 030 to find out if you're eligible or go here to find more information.go here to find more information. AURORA ONLINE CHOICES Keep an eye on your energy costs with our usage estimator. See what you've used so far this billing period and estimate what your next bill will be. Our friendly local team is available to help. Contact us via our online general enquiries form, or call us Monday to Friday 8am-6pm on 1300 132 003. RESIDENTIAL PEAK & OFF-PEAK On the Residential Peak and Off-Peak product, everything in your home runs off one tariff (Tariff 93). On this product, you’ll have cheaper times to run your power and more expensive times (which is why we call it peak and off-peak!).GENERAL ENQUIRIES
Fill out the form below and we will get back to you within 3 working days. *Due to the impacts of COVID-19 we have fewer staff available to answer your queries, response times may take longer than usual. Our focus is to ensure energy supply for all our customers and prioritywill be given to
CONCESSION CARD APPLICATION FORM Fill out the form below to apply. We can only apply the Concession Discount when the primary name on the Concession Card matches the Aurora Energy account name. If there is a difference, you might need to update your details with the agency that issued your card (e.g. Centrelink or DVA). Or you can call us to update your Aurora Energyaccount
CONNECTIONS
Connections | Aurora Energy. ×. Sign in to aurora+. Are you an existing aurora+ customer? Sign in here to check your balance, see your daily usage and top up. To aurora+. Account management tools. Use our free online account management tools and forms to manage your HOW MUCH DOES AURORA+ COST? With access to the app, you're able to see exactly how much power you're using and when, track and manage your usage and costs and make payments when it suits you. aurora+ customers receive a monthly statement – which means no more quarterly bills. Please see pricing for aurora+ with Peak and Off-Peak and aurora+ with Residential FlatRate below.
2020-21 STANDING OFFER TARIFF SCHEDULE Aurora Energy 2020-21 Standing Offer Tariff Schedule 1 . 2020-21 Standing Offer Tariff Schedule . As approved by the Tasmanian EconomicRegulator
HOW DO I CHANGE MY NAME OR UPDATE MY CONTACT DETAILS ON MY Quick Answer. If you need to update your name you can email, fax or post a clear photo of your driver's license, birth or marriage certificate to us. If you just need to update your contact details like your postal address, phone number or email you can use our form. Name Change: Email: customer.service@auroraenergy.com.au. NEED HELP CHOOSING YOUR HEATING? Portable heating. Great for small and medium rooms, but they will struggle in large areas. Both convection and radiant, there is a huge range in style, sizes and heating types.GENERAL ENQUIRIES
Fill out the form below and we will get back to you within 3 working days. *Due to the impacts of COVID-19 we have fewer staff available to answer your queries, response times may take longer than usual. Our focus is to ensure energy supply for all our customers and prioritywill be given to
ELECTRICITY RATES & CHARGES These standing offer prices have been approved by the Tasmanian Economic Regulator and apply from 1 July 2020 to 30 June 2021. The following schedule should be read inADVANCED METERS
Advanced meters are the next generation of electricity meters and offer you many more benefits than traditional basic meters. They record your energy usage in 15-minute intervals and, where mobile phone coverage allows, your data is sent securely on a daily basis tous (once per day).
HOW MUCH DOES AURORA+ COST? With access to the app, you're able to see exactly how much power you're using and when, track and manage your usage and costs and make payments when it suits you. aurora+ customers receive a monthly statement – which means no more quarterly bills. Please see pricing for aurora+ with Peak and Off-Peak and aurora+ with Residential FlatRate below.
HOW DO I CHANGE MY NAME OR UPDATE MY CONTACT DETAILS ON MY Quick Answer. If you need to update your name you can email, fax or post a clear photo of your driver's license, birth or marriage certificate to us. If you just need to update your contact details like your postal address, phone number or email you can use our form. Name Change: Email: customer.service@auroraenergy.com.au. HOW DO I DISCONNECT MY ELECTRICITY? You can disconnect over the phone. There is a final read fee of $56.19. If you want the power turned off it'll be $88.53. You can call us Monday to Friday 8am -6pm. Residential - 1300 132 003. Business - HOW DO I ACCESS THE CREDIT ON MY AURORA ACCOUNT? Quick Answer. You can use your credit to help pay for your next account or you can request a refund of greater than $50 via our general enquiry form. Further conditions may apply. Request a refund here or call us on 1300 132 003. CHIEF OPERATING OFFICER KANE INGHAM Published on. 4 February 2021. Kane was appointed Chief Operating Officer in November 2020 and leads the Customer Success business unit which is responsible for the delivery of the segmented end-to-end customer experience to complement our products. This includes responsibility for the key customer touchpoints of connections,billing, payments
WHAT IS THE BILLING COMPARISON GRAPH ON MY BILL? There is a graph on your bill to show you how much electricity you’ve actually used in the quarter and how that compares to the average used by other households in Tasmania. This is based on the season, how many people are living in the house, and how many days there are in the billing period. Your energy use (kWh) for the billingperiod.
MEDICAL COOLING OR HEATING CONCESSION State Revenue Office Department of Treasury and Finance . Medical Cooling or Heating Concession . Information for applicants . be the electricity account holder; Skip to main content Search terms Search submit ×*
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