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ABOUT APQC | APQC
APQC (American Productivity & Quality Center) is the world’s foremost authority on benchmarking, best practices, process and performance improvement, and knowledge management (KM). Founded in 1977 by business leader and innovator Jack Grayson, APQC provides the information, data, and insights organizations need to work smarter,faster, and
MEMBERS LIST ALPHA SORT APQC Current Members. Our current members include more than 150,000 professionals from more than 550 organizations worldwide. APQC members are connected in their efforts to improve performance by applying proven methodologies, approaches, and best practices in process, knowledge, finance, human capital, and supply chain management.PROCESS FRAMEWORKS
Process frameworks are essentially lists of all the key processes performed in an organization, grouped hierarchically to show how they relate to each other. APQC’s Process Classification Framework (PCF)® is a reliable and robust framework used by hundreds of leading companies worldwide. Watch the introduction video to learn more. APQC PROCESS CLASSIFICATION FRAMEWORK (PCF) Effective benchmarking requires common definitions and processes. Like a shared language, organizations need to make apples-to-apples comparisons to obtain accurate benchmarks and metrics. The original Process Classification Framework (PCF)® as a common language and open standard to allow organizations to see and discuss their activities from an industry-neutral viewpoint. 2021 PROCESS AND PERFORMANCE MANAGEMENT WEBINARS 2021 Process and Performance Management Webinars. APQC hosts process and performance management (PPM) webinars to connect with our members. Some calls feature internal experts discussing APQC's research and findings. For other calls, we invite external PPM thought leaders and practitioners to present their ideas and insights. 2021 SUPPLY CHAIN PRIORITIES AND CHALLENGES 2021 Supply Chain Priorities and Challenges. Published On: April 30, 2021. Authored By: APQC. View Content. This collection contains content created from APQC's 2021 annual research into priorities and challenges for Supply Chain Management. Click here for results fromthe 2020 research.
INDUSTRY-SPECIFIC PROCESS CLASSIFICATION FRAMEWORKS Industry-Specific Process Classification Frameworks. The below images and links default to the most recent PDF version of the industry-specific process classification framework (PCF)®. Once there, you may also find additional versions of the framework including previous releases, the Excel version, and alternative languages where available. PROCESS & KNOWLEDGE MANAGEMENT CONFERENCE Registration cancellations made after Friday, August 6, 2021 are not eligible for a refund. Someone from your membership organization may be substituted to attend in your place on or before Friday, August 6, 2021 with no charge. After Friday, August 6, a 10% service fee of END-TO-END PROCESS MAPS AND MEASURES: PROCURE-TO-PAY A common struggle for any end-to-end process management is identifying the right measures that encapsulate the value of the process. These key performance indicators (KPIs) allow the organization to focus all participants in the end-to-end process, Procure-to-Pay, on a shared goal that aligns with the strategic purpose of the process. These files are interactive PDFs, for full functionality DELIVERING BEST PRACTICES AND RESOURCES FOR ORGANIZATIONALABOUT APQCEXPERTISEWHAT WE DORESOURCE LIBRARYMEMBERSHIPEVENTS Delivering best practices and resources for Organizational Resiliency. Check out our productivity related resources. APQC is the world's foremost authority in benchmarking, best practices, process and performance improvement, and knowledge management.ABOUT APQC | APQC
APQC (American Productivity & Quality Center) is the world’s foremost authority on benchmarking, best practices, process and performance improvement, and knowledge management (KM). Founded in 1977 by business leader and innovator Jack Grayson, APQC provides the information, data, and insights organizations need to work smarter,faster, and
MEMBERS LIST ALPHA SORT APQC Current Members. Our current members include more than 150,000 professionals from more than 550 organizations worldwide. APQC members are connected in their efforts to improve performance by applying proven methodologies, approaches, and best practices in process, knowledge, finance, human capital, and supply chain management.PROCESS FRAMEWORKS
Process frameworks are essentially lists of all the key processes performed in an organization, grouped hierarchically to show how they relate to each other. APQC’s Process Classification Framework (PCF)® is a reliable and robust framework used by hundreds of leading companies worldwide. Watch the introduction video to learn more. APQC PROCESS CLASSIFICATION FRAMEWORK (PCF) Effective benchmarking requires common definitions and processes. Like a shared language, organizations need to make apples-to-apples comparisons to obtain accurate benchmarks and metrics. The original Process Classification Framework (PCF)® as a common language and open standard to allow organizations to see and discuss their activities from an industry-neutral viewpoint. 2021 PROCESS AND PERFORMANCE MANAGEMENT WEBINARS 2021 Process and Performance Management Webinars. APQC hosts process and performance management (PPM) webinars to connect with our members. Some calls feature internal experts discussing APQC's research and findings. For other calls, we invite external PPM thought leaders and practitioners to present their ideas and insights. 2021 SUPPLY CHAIN PRIORITIES AND CHALLENGES 2021 Supply Chain Priorities and Challenges. Published On: April 30, 2021. Authored By: APQC. View Content. This collection contains content created from APQC's 2021 annual research into priorities and challenges for Supply Chain Management. Click here for results fromthe 2020 research.
PROCESS & KNOWLEDGE MANAGEMENT CONFERENCE Registration cancellations made after Friday, August 6, 2021 are not eligible for a refund. Someone from your membership organization may be substituted to attend in your place on or before Friday, August 6, 2021 with no charge. After Friday, August 6, a 10% service fee of INDUSTRY-SPECIFIC PROCESS CLASSIFICATION FRAMEWORKS Industry-Specific Process Classification Frameworks. The below images and links default to the most recent PDF version of the industry-specific process classification framework (PCF)®. Once there, you may also find additional versions of the framework including previous releases, the Excel version, and alternative languages where available. END-TO-END PROCESS MAPS AND MEASURES: PROCURE-TO-PAY A common struggle for any end-to-end process management is identifying the right measures that encapsulate the value of the process. These key performance indicators (KPIs) allow the organization to focus all participants in the end-to-end process, Procure-to-Pay, on a shared goal that aligns with the strategic purpose of the process. These files are interactive PDFs, for full functionality 2021 PROCESS AND PERFORMANCE MANAGEMENT WEBINARS 2021 Process and Performance Management Webinars. APQC hosts process and performance management (PPM) webinars to connect with our members. Some calls feature internal experts discussing APQC's research and findings. For other calls, we invite external PPM thought leaders and practitioners to present their ideas and insights. INDUSTRY-SPECIFIC PROCESS CLASSIFICATION FRAMEWORKS Industry-Specific Process Classification Frameworks. The below images and links default to the most recent PDF version of the industry-specific process classification framework (PCF)®. Once there, you may also find additional versions of the framework including previous releases, the Excel version, and alternative languages where available. HOW COVID-19 CHANGED ENTERPRISE RISK MANAGEMENT The COVID-19 pandemic caught many organizations off-guard. APQC's research found that most businesses have ramped up ERM practices as a results. This infographics reviews the ways organizations can improve ERM integration in social media, budgeting, insurance, and innovation and new product development. BREAKOUT TRACKS & SESSIONS The breakout sessions for the 2021 Process and Knowledge Management Conference are categorized into four topical tracks. Attendees are not required to follow any single track and can move between tracks to choose the ideal combination of sessions to suit their needs. DRIVING A RISK-AWARE CULTURE ACROSS THE ENTERPRISE Enterprise risk management (ERM) is most effective when it's supported by a risk-aware culture. ERM core teams and business roles are important, but they cannot do it all. Every employee needs to be aware of the need to identify and manage risks in their area of work. This infographic discusses the different approaches organization can leverage to build buy-in and understanding for ERM. THE CHALLENGES OF THE PROCURE-TO-PAY PROCESS Procure-to-pay (P2P) is the end-to-end process for obtaining and paying for necessary materials and services for the business. In this podcast, APQC’s Principal Research Lead for Financial Management, Rachele Collins, talks with finance processes expert and author Chris Doxey about P2P, its risks and challenges, and what internal controls and key performance indicators organizations should ANSWER THESE QUESTIONS NOW FOR A POST-PANDEMIC APQC (American Productivity & Quality Center) is the world’s foremost authority in benchmarking, best practices, process and performance improvement, and knowledge management (KM). APQC PROCESS CLASSIFICATION FRAMEWORK (PCF) APQC's Process Classification Framework ® (PCF) is a taxonomy of business processes that allows organizations to objectively track and compare their performance internally and externally with organizations from any industry. It also forms the basis for a variety of projects related to business processes. APQC's PCF was developed in the early 1990s by APQC and a group of members from a THE CHALLENGES OF RECORD-TO-REPORT PROCESS Record-to-report (R2R) is the end-to-end process of recording, closing, consolidating, and reporting on financial data at the period end. In this podcast, APQC’s Principal Research Lead for Financial Management, Rachele Collins, talks with finance processes expert and author Chris Doxey about R2R, its risks and challenges, and what internal controls and key performance indicators THE WHAT, HOW, AND WHY OF KM REWARDS AND RECOGNITION APQC (American Productivity & Quality Center) is the world’s foremost authority in benchmarking, best practices, process and performance improvement, and knowledge management (KM). DELIVERING BEST PRACTICES AND RESOURCES FOR ORGANIZATIONALABOUT APQCEXPERTISEWHAT WE DORESOURCE LIBRARYMEMBERSHIPEVENTS Delivering best practices and resources for Organizational Resiliency. Check out our productivity related resources. APQC is the world's foremost authority in benchmarking, best practices, process and performance improvement, and knowledge management.ABOUT APQC | APQC
APQC (American Productivity & Quality Center) is the world’s foremost authority on benchmarking, best practices, process and performance improvement, and knowledge management (KM). Founded in 1977 by business leader and innovator Jack Grayson, APQC provides the information, data, and insights organizations need to work smarter,faster, and
MEMBERS LIST ALPHA SORT APQC Current Members. Our current members include more than 150,000 professionals from more than 550 organizations worldwide. APQC members are connected in their efforts to improve performance by applying proven methodologies, approaches, and best practices in process, knowledge, finance, human capital, and supply chain management.PROCESS FRAMEWORKS
Process frameworks are essentially lists of all the key processes performed in an organization, grouped hierarchically to show how they relate to each other. APQC’s Process Classification Framework (PCF)® is a reliable and robust framework used by hundreds of leading companies worldwide. Watch the introduction video to learn more. APQC PROCESS CLASSIFICATION FRAMEWORK (PCF) Effective benchmarking requires common definitions and processes. Like a shared language, organizations need to make apples-to-apples comparisons to obtain accurate benchmarks and metrics. The original Process Classification Framework (PCF)® as a common language and open standard to allow organizations to see and discuss their activities from an industry-neutral viewpoint. 2021 PROCESS AND PERFORMANCE MANAGEMENT WEBINARS 2021 Process and Performance Management Webinars. APQC hosts process and performance management (PPM) webinars to connect with our members. Some calls feature internal experts discussing APQC's research and findings. For other calls, we invite external PPM thought leaders and practitioners to present their ideas and insights. 2021 SUPPLY CHAIN PRIORITIES AND CHALLENGES 2021 Supply Chain Priorities and Challenges. Published On: April 30, 2021. Authored By: APQC. View Content. This collection contains content created from APQC's 2021 annual research into priorities and challenges for Supply Chain Management. Click here for results fromthe 2020 research.
INDUSTRY-SPECIFIC PROCESS CLASSIFICATION FRAMEWORKS Industry-Specific Process Classification Frameworks. The below images and links default to the most recent PDF version of the industry-specific process classification framework (PCF)®. Once there, you may also find additional versions of the framework including previous releases, the Excel version, and alternative languages where available. PROCESS & KNOWLEDGE MANAGEMENT CONFERENCE Registration cancellations made after Friday, August 6, 2021 are not eligible for a refund. Someone from your membership organization may be substituted to attend in your place on or before Friday, August 6, 2021 with no charge. After Friday, August 6, a 10% service fee of END-TO-END PROCESS MAPS AND MEASURES: PROCURE-TO-PAY A common struggle for any end-to-end process management is identifying the right measures that encapsulate the value of the process. These key performance indicators (KPIs) allow the organization to focus all participants in the end-to-end process, Procure-to-Pay, on a shared goal that aligns with the strategic purpose of the process. These files are interactive PDFs, for full functionality DELIVERING BEST PRACTICES AND RESOURCES FOR ORGANIZATIONALABOUT APQCEXPERTISEWHAT WE DORESOURCE LIBRARYMEMBERSHIPEVENTS Delivering best practices and resources for Organizational Resiliency. Check out our productivity related resources. APQC is the world's foremost authority in benchmarking, best practices, process and performance improvement, and knowledge management.ABOUT APQC | APQC
APQC (American Productivity & Quality Center) is the world’s foremost authority on benchmarking, best practices, process and performance improvement, and knowledge management (KM). Founded in 1977 by business leader and innovator Jack Grayson, APQC provides the information, data, and insights organizations need to work smarter,faster, and
MEMBERS LIST ALPHA SORT APQC Current Members. Our current members include more than 150,000 professionals from more than 550 organizations worldwide. APQC members are connected in their efforts to improve performance by applying proven methodologies, approaches, and best practices in process, knowledge, finance, human capital, and supply chain management.PROCESS FRAMEWORKS
Process frameworks are essentially lists of all the key processes performed in an organization, grouped hierarchically to show how they relate to each other. APQC’s Process Classification Framework (PCF)® is a reliable and robust framework used by hundreds of leading companies worldwide. Watch the introduction video to learn more. APQC PROCESS CLASSIFICATION FRAMEWORK (PCF) Effective benchmarking requires common definitions and processes. Like a shared language, organizations need to make apples-to-apples comparisons to obtain accurate benchmarks and metrics. The original Process Classification Framework (PCF)® as a common language and open standard to allow organizations to see and discuss their activities from an industry-neutral viewpoint. 2021 PROCESS AND PERFORMANCE MANAGEMENT WEBINARS 2021 Process and Performance Management Webinars. APQC hosts process and performance management (PPM) webinars to connect with our members. Some calls feature internal experts discussing APQC's research and findings. For other calls, we invite external PPM thought leaders and practitioners to present their ideas and insights. 2021 SUPPLY CHAIN PRIORITIES AND CHALLENGES 2021 Supply Chain Priorities and Challenges. Published On: April 30, 2021. Authored By: APQC. View Content. This collection contains content created from APQC's 2021 annual research into priorities and challenges for Supply Chain Management. Click here for results fromthe 2020 research.
INDUSTRY-SPECIFIC PROCESS CLASSIFICATION FRAMEWORKS Industry-Specific Process Classification Frameworks. The below images and links default to the most recent PDF version of the industry-specific process classification framework (PCF)®. Once there, you may also find additional versions of the framework including previous releases, the Excel version, and alternative languages where available. PROCESS & KNOWLEDGE MANAGEMENT CONFERENCE Registration cancellations made after Friday, August 6, 2021 are not eligible for a refund. Someone from your membership organization may be substituted to attend in your place on or before Friday, August 6, 2021 with no charge. After Friday, August 6, a 10% service fee of END-TO-END PROCESS MAPS AND MEASURES: PROCURE-TO-PAY A common struggle for any end-to-end process management is identifying the right measures that encapsulate the value of the process. These key performance indicators (KPIs) allow the organization to focus all participants in the end-to-end process, Procure-to-Pay, on a shared goal that aligns with the strategic purpose of the process. These files are interactive PDFs, for full functionality 2021 PROCESS AND PERFORMANCE MANAGEMENT WEBINARS 2021 Process and Performance Management Webinars. APQC hosts process and performance management (PPM) webinars to connect with our members. Some calls feature internal experts discussing APQC's research and findings. For other calls, we invite external PPM thought leaders and practitioners to present their ideas and insights. INDUSTRY-SPECIFIC PROCESS CLASSIFICATION FRAMEWORKS Industry-Specific Process Classification Frameworks. The below images and links default to the most recent PDF version of the industry-specific process classification framework (PCF)®. Once there, you may also find additional versions of the framework including previous releases, the Excel version, and alternative languages where available. HOW COVID-19 CHANGED ENTERPRISE RISK MANAGEMENT The COVID-19 pandemic caught many organizations off-guard. APQC's research found that most businesses have ramped up ERM practices as a results. This infographics reviews the ways organizations can improve ERM integration in social media, budgeting, insurance, and innovation and new product development. BREAKOUT TRACKS & SESSIONS The breakout sessions for the 2021 Process and Knowledge Management Conference are categorized into four topical tracks. Attendees are not required to follow any single track and can move between tracks to choose the ideal combination of sessions to suit their needs. DRIVING A RISK-AWARE CULTURE ACROSS THE ENTERPRISE Enterprise risk management (ERM) is most effective when it's supported by a risk-aware culture. ERM core teams and business roles are important, but they cannot do it all. Every employee needs to be aware of the need to identify and manage risks in their area of work. This infographic discusses the different approaches organization can leverage to build buy-in and understanding for ERM. THE CHALLENGES OF THE PROCURE-TO-PAY PROCESS Procure-to-pay (P2P) is the end-to-end process for obtaining and paying for necessary materials and services for the business. In this podcast, APQC’s Principal Research Lead for Financial Management, Rachele Collins, talks with finance processes expert and author Chris Doxey about P2P, its risks and challenges, and what internal controls and key performance indicators organizations should ANSWER THESE QUESTIONS NOW FOR A POST-PANDEMIC APQC (American Productivity & Quality Center) is the world’s foremost authority in benchmarking, best practices, process and performance improvement, and knowledge management (KM). APQC PROCESS CLASSIFICATION FRAMEWORK (PCF) APQC's Process Classification Framework ® (PCF) is a taxonomy of business processes that allows organizations to objectively track and compare their performance internally and externally with organizations from any industry. It also forms the basis for a variety of projects related to business processes. APQC's PCF was developed in the early 1990s by APQC and a group of members from a THE CHALLENGES OF RECORD-TO-REPORT PROCESS Record-to-report (R2R) is the end-to-end process of recording, closing, consolidating, and reporting on financial data at the period end. In this podcast, APQC’s Principal Research Lead for Financial Management, Rachele Collins, talks with finance processes expert and author Chris Doxey about R2R, its risks and challenges, and what internal controls and key performance indicators THE WHAT, HOW, AND WHY OF KM REWARDS AND RECOGNITION APQC (American Productivity & Quality Center) is the world’s foremost authority in benchmarking, best practices, process and performance improvement, and knowledge management (KM). DELIVERING BEST PRACTICES AND RESOURCES FOR ORGANIZATIONALABOUT APQCEXPERTISEWHAT WE DORESOURCE LIBRARYMEMBERSHIPEVENTS Delivering best practices and resources for Organizational Resiliency. Check out our productivity related resources. APQC is the world's foremost authority in benchmarking, best practices, process and performance improvement, and knowledge management.ABOUT APQC | APQC
APQC (American Productivity & Quality Center) is the world’s foremost authority on benchmarking, best practices, process and performance improvement, and knowledge management (KM). Founded in 1977 by business leader and innovator Jack Grayson, APQC provides the information, data, and insights organizations need to work smarter,faster, and
MEMBERS LIST ALPHA SORT APQC Current Members. Our current members include more than 150,000 professionals from more than 550 organizations worldwide. APQC members are connected in their efforts to improve performance by applying proven methodologies, approaches, and best practices in process, knowledge, finance, human capital, and supply chain management.PROCESS FRAMEWORKS
Process frameworks are essentially lists of all the key processes performed in an organization, grouped hierarchically to show how they relate to each other. APQC’s Process Classification Framework (PCF)® is a reliable and robust framework used by hundreds of leading companies worldwide. Watch the introduction video to learn more. APQC PROCESS CLASSIFICATION FRAMEWORK (PCF) Effective benchmarking requires common definitions and processes. Like a shared language, organizations need to make apples-to-apples comparisons to obtain accurate benchmarks and metrics. The original Process Classification Framework (PCF)® as a common language and open standard to allow organizations to see and discuss their activities from an industry-neutral viewpoint. 2021 PROCESS AND PERFORMANCE MANAGEMENT WEBINARS 2021 Process and Performance Management Webinars. APQC hosts process and performance management (PPM) webinars to connect with our members. Some calls feature internal experts discussing APQC's research and findings. For other calls, we invite external PPM thought leaders and practitioners to present their ideas and insights. 2021 SUPPLY CHAIN PRIORITIES AND CHALLENGES 2021 Supply Chain Priorities and Challenges. Published On: April 30, 2021. Authored By: APQC. View Content. This collection contains content created from APQC's 2021 annual research into priorities and challenges for Supply Chain Management. Click here for results fromthe 2020 research.
INDUSTRY-SPECIFIC PROCESS CLASSIFICATION FRAMEWORKS Industry-Specific Process Classification Frameworks. The below images and links default to the most recent PDF version of the industry-specific process classification framework (PCF)®. Once there, you may also find additional versions of the framework including previous releases, the Excel version, and alternative languages where available. PROCESS & KNOWLEDGE MANAGEMENT CONFERENCE Registration cancellations made after Friday, August 6, 2021 are not eligible for a refund. Someone from your membership organization may be substituted to attend in your place on or before Friday, August 6, 2021 with no charge. After Friday, August 6, a 10% service fee of END-TO-END PROCESS MAPS AND MEASURES: PROCURE-TO-PAY A common struggle for any end-to-end process management is identifying the right measures that encapsulate the value of the process. These key performance indicators (KPIs) allow the organization to focus all participants in the end-to-end process, Procure-to-Pay, on a shared goal that aligns with the strategic purpose of the process. These files are interactive PDFs, for full functionality DELIVERING BEST PRACTICES AND RESOURCES FOR ORGANIZATIONALABOUT APQCEXPERTISEWHAT WE DORESOURCE LIBRARYMEMBERSHIPEVENTS Delivering best practices and resources for Organizational Resiliency. Check out our productivity related resources. APQC is the world's foremost authority in benchmarking, best practices, process and performance improvement, and knowledge management.ABOUT APQC | APQC
APQC (American Productivity & Quality Center) is the world’s foremost authority on benchmarking, best practices, process and performance improvement, and knowledge management (KM). Founded in 1977 by business leader and innovator Jack Grayson, APQC provides the information, data, and insights organizations need to work smarter,faster, and
MEMBERS LIST ALPHA SORT APQC Current Members. Our current members include more than 150,000 professionals from more than 550 organizations worldwide. APQC members are connected in their efforts to improve performance by applying proven methodologies, approaches, and best practices in process, knowledge, finance, human capital, and supply chain management.PROCESS FRAMEWORKS
Process frameworks are essentially lists of all the key processes performed in an organization, grouped hierarchically to show how they relate to each other. APQC’s Process Classification Framework (PCF)® is a reliable and robust framework used by hundreds of leading companies worldwide. Watch the introduction video to learn more. APQC PROCESS CLASSIFICATION FRAMEWORK (PCF) Effective benchmarking requires common definitions and processes. Like a shared language, organizations need to make apples-to-apples comparisons to obtain accurate benchmarks and metrics. The original Process Classification Framework (PCF)® as a common language and open standard to allow organizations to see and discuss their activities from an industry-neutral viewpoint. 2021 PROCESS AND PERFORMANCE MANAGEMENT WEBINARS 2021 Process and Performance Management Webinars. APQC hosts process and performance management (PPM) webinars to connect with our members. Some calls feature internal experts discussing APQC's research and findings. For other calls, we invite external PPM thought leaders and practitioners to present their ideas and insights. 2021 SUPPLY CHAIN PRIORITIES AND CHALLENGES 2021 Supply Chain Priorities and Challenges. Published On: April 30, 2021. Authored By: APQC. View Content. This collection contains content created from APQC's 2021 annual research into priorities and challenges for Supply Chain Management. Click here for results fromthe 2020 research.
INDUSTRY-SPECIFIC PROCESS CLASSIFICATION FRAMEWORKS Industry-Specific Process Classification Frameworks. The below images and links default to the most recent PDF version of the industry-specific process classification framework (PCF)®. Once there, you may also find additional versions of the framework including previous releases, the Excel version, and alternative languages where available. PROCESS & KNOWLEDGE MANAGEMENT CONFERENCE Registration cancellations made after Friday, August 6, 2021 are not eligible for a refund. Someone from your membership organization may be substituted to attend in your place on or before Friday, August 6, 2021 with no charge. After Friday, August 6, a 10% service fee of END-TO-END PROCESS MAPS AND MEASURES: PROCURE-TO-PAY A common struggle for any end-to-end process management is identifying the right measures that encapsulate the value of the process. These key performance indicators (KPIs) allow the organization to focus all participants in the end-to-end process, Procure-to-Pay, on a shared goal that aligns with the strategic purpose of the process. These files are interactive PDFs, for full functionality 2021 PROCESS AND PERFORMANCE MANAGEMENT WEBINARS 2021 Process and Performance Management Webinars. APQC hosts process and performance management (PPM) webinars to connect with our members. Some calls feature internal experts discussing APQC's research and findings. For other calls, we invite external PPM thought leaders and practitioners to present their ideas and insights. INDUSTRY-SPECIFIC PROCESS CLASSIFICATION FRAMEWORKS Industry-Specific Process Classification Frameworks. The below images and links default to the most recent PDF version of the industry-specific process classification framework (PCF)®. Once there, you may also find additional versions of the framework including previous releases, the Excel version, and alternative languages where available. HOW COVID-19 CHANGED ENTERPRISE RISK MANAGEMENT The COVID-19 pandemic caught many organizations off-guard. APQC's research found that most businesses have ramped up ERM practices as a results. This infographics reviews the ways organizations can improve ERM integration in social media, budgeting, insurance, and innovation and new product development. BREAKOUT TRACKS & SESSIONS The breakout sessions for the 2021 Process and Knowledge Management Conference are categorized into four topical tracks. Attendees are not required to follow any single track and can move between tracks to choose the ideal combination of sessions to suit their needs. DRIVING A RISK-AWARE CULTURE ACROSS THE ENTERPRISE Enterprise risk management (ERM) is most effective when it's supported by a risk-aware culture. ERM core teams and business roles are important, but they cannot do it all. Every employee needs to be aware of the need to identify and manage risks in their area of work. This infographic discusses the different approaches organization can leverage to build buy-in and understanding for ERM. THE CHALLENGES OF THE PROCURE-TO-PAY PROCESS Procure-to-pay (P2P) is the end-to-end process for obtaining and paying for necessary materials and services for the business. In this podcast, APQC’s Principal Research Lead for Financial Management, Rachele Collins, talks with finance processes expert and author Chris Doxey about P2P, its risks and challenges, and what internal controls and key performance indicators organizations should ANSWER THESE QUESTIONS NOW FOR A POST-PANDEMIC APQC (American Productivity & Quality Center) is the world’s foremost authority in benchmarking, best practices, process and performance improvement, and knowledge management (KM). APQC PROCESS CLASSIFICATION FRAMEWORK (PCF) APQC's Process Classification Framework ® (PCF) is a taxonomy of business processes that allows organizations to objectively track and compare their performance internally and externally with organizations from any industry. It also forms the basis for a variety of projects related to business processes. APQC's PCF was developed in the early 1990s by APQC and a group of members from a THE CHALLENGES OF RECORD-TO-REPORT PROCESS Record-to-report (R2R) is the end-to-end process of recording, closing, consolidating, and reporting on financial data at the period end. In this podcast, APQC’s Principal Research Lead for Financial Management, Rachele Collins, talks with finance processes expert and author Chris Doxey about R2R, its risks and challenges, and what internal controls and key performance indicators THE WHAT, HOW, AND WHY OF KM REWARDS AND RECOGNITION APQC (American Productivity & Quality Center) is the world’s foremost authority in benchmarking, best practices, process and performance improvement, and knowledge management (KM). DELIVERING BEST PRACTICES AND RESOURCES FOR ORGANIZATIONALABOUT APQCEXPERTISEWHAT WE DORESOURCE LIBRARYMEMBERSHIPEVENTS Delivering best practices and resources for Organizational Resiliency. Check out our productivity related resources. APQC is the world's foremost authority in benchmarking, best practices, process and performance improvement, and knowledge management. APQC PROCESS CLASSIFICATION FRAMEWORK (PCF) Effective benchmarking requires common definitions and processes. Like a shared language, organizations need to make apples-to-apples comparisons to obtain accurate benchmarks and metrics. The original Process Classification Framework (PCF)® as a common language and open standard to allow organizations to see and discuss their activities from an industry-neutral viewpoint. 2021 SUPPLY CHAIN PRIORITIES AND CHALLENGES 2021 Supply Chain Priorities and Challenges. Published On: April 30, 2021. Authored By: APQC. View Content. This collection contains content created from APQC's 2021 annual research into priorities and challenges for Supply Chain Management. Click here for results fromthe 2020 research.
PROCESS & KNOWLEDGE MANAGEMENT CONFERENCE Registration cancellations made after Friday, August 6, 2021 are not eligible for a refund. Someone from your membership organization may be substituted to attend in your place on or before Friday, August 6, 2021 with no charge. After Friday, August 6, a 10% service fee of 2021 SUPPLY CHAIN CHALLENGES AND PRIORITIES: INDUSTRIAL This industry specific report shares results from APQC's seventh annual supply chain priorities and challenges research. Gain insights from 455 organizations into top areas of focus for 2021 supply chain management practitioners, as well as trends and changes coming in the next three years. Takeaways include recommendations of suggested APQC content for key parts of the supply chain. DELIVERING BEST PRACTICES AND RESOURCES FOR ORGANIZATIONALABOUT APQCEXPERTISEWHAT WE DORESOURCE LIBRARYMEMBERSHIPEVENTS Delivering best practices and resources for Organizational Resiliency. Check out our productivity related resources. APQC is the world's foremost authority in benchmarking, best practices, process and performance improvement, and knowledge management. APQC PROCESS CLASSIFICATION FRAMEWORK (PCF) Effective benchmarking requires common definitions and processes. Like a shared language, organizations need to make apples-to-apples comparisons to obtain accurate benchmarks and metrics. The original Process Classification Framework (PCF)® as a common language and open standard to allow organizations to see and discuss their activities from an industry-neutral viewpoint. 2021 SUPPLY CHAIN PRIORITIES AND CHALLENGES 2021 Supply Chain Priorities and Challenges. Published On: April 30, 2021. Authored By: APQC. View Content. This collection contains content created from APQC's 2021 annual research into priorities and challenges for Supply Chain Management. Click here for results fromthe 2020 research.
PROCESS & KNOWLEDGE MANAGEMENT CONFERENCE Registration cancellations made after Friday, August 6, 2021 are not eligible for a refund. Someone from your membership organization may be substituted to attend in your place on or before Friday, August 6, 2021 with no charge. After Friday, August 6, a 10% service fee of 2021 SUPPLY CHAIN CHALLENGES AND PRIORITIES: INDUSTRIAL This industry specific report shares results from APQC's seventh annual supply chain priorities and challenges research. Gain insights from 455 organizations into top areas of focus for 2021 supply chain management practitioners, as well as trends and changes coming in the next three years. Takeaways include recommendations of suggested APQC content for key parts of the supply chain. HOW COVID-19 CHANGED ENTERPRISE RISK MANAGEMENT The COVID-19 pandemic caught many organizations off-guard. APQC's research found that most businesses have ramped up ERM practices as a results. This infographics reviews the ways organizations can improve ERM integration in social media, budgeting, insurance, and innovation and new product development. BREAKOUT TRACKS & SESSIONS The breakout sessions for the 2021 Process and Knowledge Management Conference are categorized into four topical tracks. Attendees are not required to follow any single track and can move between tracks to choose the ideal combination of sessions to suit their needs. DRIVING A RISK-AWARE CULTURE ACROSS THE ENTERPRISE Enterprise risk management (ERM) is most effective when it's supported by a risk-aware culture. ERM core teams and business roles are important, but they cannot do it all. Every employee needs to be aware of the need to identify and manage risks in their area of work. This infographic discusses the different approaches organization can leverage to build buy-in and understanding for ERM. ANSWER THESE QUESTIONS NOW FOR A POST-PANDEMIC APQC (American Productivity & Quality Center) is the world’s foremost authority in benchmarking, best practices, process and performance improvement, and knowledge management (KM). HOW KM CAN BENEFIT FROM A SWOT ANALYSIS IN 2020 It feels like the world has changed overnight, and knowledge management programs must take a hard look at what they’re doing to ensure KM priorities match organizational realities. APQC has many best practices and tools to help you with your KM strategy, but for a quick-and-dirty way to recalibrate and brainstorm where to go next, I particularly like the SWOT analysis. THE CHALLENGES OF THE PROCURE-TO-PAY PROCESS Procure-to-pay (P2P) is the end-to-end process for obtaining and paying for necessary materials and services for the business. In this podcast, APQC’s Principal Research Lead for Financial Management, Rachele Collins, talks with finance processes expert and author Chris Doxey about P2P, its risks and challenges, and what internal controls and key performance indicators organizations should HOW TO START BENCHMARKING The goal of benchmarking is simple: To learn what works and how to avoid unnecessary mistakes. The challenge, and where the confusion comes from, is how to apply benchmarking as an effective management tool within an organization. APQC PROCESS CLASSIFICATION FRAMEWORK (PCF) APQC's Process Classification Framework ® (PCF) is a taxonomy of business processes that allows organizations to objectively track and compare their performance internally and externally with organizations from any industry. It also forms the basis for a variety of projects related to business processes. APQC's PCF was developed in the early 1990s by APQC and a group of members from a EMOTIONAL INTELLIGENCE THE SCIENCE AND ITS BENEFITS In this podcast APQC’s Holly Lyke-Ho-Gland talks with Bill Benjamin about emotional intelligence, why it’s important, and how it can drive change and improve influence. THE WHAT, HOW, AND WHY OF KM REWARDS AND RECOGNITION APQC (American Productivity & Quality Center) is the world’s foremost authority in benchmarking, best practices, process and performance improvement, and knowledge management (KM). DELIVERING BEST PRACTICES AND RESOURCES FOR ORGANIZATIONALABOUT APQCEXPERTISEWHAT WE DORESOURCE LIBRARYMEMBERSHIPEVENTS Delivering best practices and resources for Organizational Resiliency. Check out our productivity related resources. APQC is the world's foremost authority in benchmarking, best practices, process and performance improvement, and knowledge management. APQC PROCESS CLASSIFICATION FRAMEWORK (PCF) Effective benchmarking requires common definitions and processes. Like a shared language, organizations need to make apples-to-apples comparisons to obtain accurate benchmarks and metrics. The original Process Classification Framework (PCF)® as a common language and open standard to allow organizations to see and discuss their activities from an industry-neutral viewpoint. 2021 SUPPLY CHAIN PRIORITIES AND CHALLENGES 2021 Supply Chain Priorities and Challenges. Published On: April 30, 2021. Authored By: APQC. View Content. This collection contains content created from APQC's 2021 annual research into priorities and challenges for Supply Chain Management. Click here for results fromthe 2020 research.
PROCESS & KNOWLEDGE MANAGEMENT CONFERENCE Registration cancellations made after Friday, August 6, 2021 are not eligible for a refund. Someone from your membership organization may be substituted to attend in your place on or before Friday, August 6, 2021 with no charge. After Friday, August 6, a 10% service fee of 2021 SUPPLY CHAIN CHALLENGES AND PRIORITIES: INDUSTRIAL This industry specific report shares results from APQC's seventh annual supply chain priorities and challenges research. Gain insights from 455 organizations into top areas of focus for 2021 supply chain management practitioners, as well as trends and changes coming in the next three years. Takeaways include recommendations of suggested APQC content for key parts of the supply chain. ESTABLISHING GOVERNANCE FOR KNOWLEDGE MANAGEMENT Governance is essential for establishing and sustaining a knowledge management (KM) program. It outlines the roles and structures needed to ensure knowledge flow processes and activities take place. In many ways, governance is the “glue” that holds a KM program together by clarifying who is responsible for what and how decisions are made. DELIVERING BEST PRACTICES AND RESOURCES FOR ORGANIZATIONALABOUT APQCEXPERTISEWHAT WE DORESOURCE LIBRARYMEMBERSHIPEVENTS Delivering best practices and resources for Organizational Resiliency. Check out our productivity related resources. APQC is the world's foremost authority in benchmarking, best practices, process and performance improvement, and knowledge management. APQC PROCESS CLASSIFICATION FRAMEWORK (PCF) Effective benchmarking requires common definitions and processes. Like a shared language, organizations need to make apples-to-apples comparisons to obtain accurate benchmarks and metrics. The original Process Classification Framework (PCF)® as a common language and open standard to allow organizations to see and discuss their activities from an industry-neutral viewpoint. 2021 SUPPLY CHAIN PRIORITIES AND CHALLENGES 2021 Supply Chain Priorities and Challenges. Published On: April 30, 2021. Authored By: APQC. View Content. This collection contains content created from APQC's 2021 annual research into priorities and challenges for Supply Chain Management. Click here for results fromthe 2020 research.
PROCESS & KNOWLEDGE MANAGEMENT CONFERENCE Registration cancellations made after Friday, August 6, 2021 are not eligible for a refund. Someone from your membership organization may be substituted to attend in your place on or before Friday, August 6, 2021 with no charge. After Friday, August 6, a 10% service fee of 2021 SUPPLY CHAIN CHALLENGES AND PRIORITIES: INDUSTRIAL This industry specific report shares results from APQC's seventh annual supply chain priorities and challenges research. Gain insights from 455 organizations into top areas of focus for 2021 supply chain management practitioners, as well as trends and changes coming in the next three years. Takeaways include recommendations of suggested APQC content for key parts of the supply chain. ESTABLISHING GOVERNANCE FOR KNOWLEDGE MANAGEMENT Governance is essential for establishing and sustaining a knowledge management (KM) program. It outlines the roles and structures needed to ensure knowledge flow processes and activities take place. In many ways, governance is the “glue” that holds a KM program together by clarifying who is responsible for what and how decisions are made. HOW COVID-19 CHANGED ENTERPRISE RISK MANAGEMENT The COVID-19 pandemic caught many organizations off-guard. APQC's research found that most businesses have ramped up ERM practices as a results. This infographics reviews the ways organizations can improve ERM integration in social media, budgeting, insurance, and innovation and new product development. BREAKOUT TRACKS & SESSIONS The breakout sessions for the 2021 Process and Knowledge Management Conference are categorized into four topical tracks. Attendees are not required to follow any single track and can move between tracks to choose the ideal combination of sessions to suit their needs. DRIVING A RISK-AWARE CULTURE ACROSS THE ENTERPRISE Enterprise risk management (ERM) is most effective when it's supported by a risk-aware culture. ERM core teams and business roles are important, but they cannot do it all. Every employee needs to be aware of the need to identify and manage risks in their area of work. This infographic discusses the different approaches organization can leverage to build buy-in and understanding for ERM. ANSWER THESE QUESTIONS NOW FOR A POST-PANDEMIC APQC (American Productivity & Quality Center) is the world’s foremost authority in benchmarking, best practices, process and performance improvement, and knowledge management (KM). HOW KM CAN BENEFIT FROM A SWOT ANALYSIS IN 2020 It feels like the world has changed overnight, and knowledge management programs must take a hard look at what they’re doing to ensure KM priorities match organizational realities. APQC has many best practices and tools to help you with your KM strategy, but for a quick-and-dirty way to recalibrate and brainstorm where to go next, I particularly like the SWOT analysis. THE CHALLENGES OF THE PROCURE-TO-PAY PROCESS Procure-to-pay (P2P) is the end-to-end process for obtaining and paying for necessary materials and services for the business. In this podcast, APQC’s Principal Research Lead for Financial Management, Rachele Collins, talks with finance processes expert and author Chris Doxey about P2P, its risks and challenges, and what internal controls and key performance indicators organizations should HOW TO START BENCHMARKING The goal of benchmarking is simple: To learn what works and how to avoid unnecessary mistakes. The challenge, and where the confusion comes from, is how to apply benchmarking as an effective management tool within an organization. APQC PROCESS CLASSIFICATION FRAMEWORK (PCF) APQC's Process Classification Framework ® (PCF) is a taxonomy of business processes that allows organizations to objectively track and compare their performance internally and externally with organizations from any industry. It also forms the basis for a variety of projects related to business processes. APQC's PCF was developed in the early 1990s by APQC and a group of members from a EMOTIONAL INTELLIGENCE THE SCIENCE AND ITS BENEFITS In this podcast APQC’s Holly Lyke-Ho-Gland talks with Bill Benjamin about emotional intelligence, why it’s important, and how it can drive change and improve influence. THE WHAT, HOW, AND WHY OF KM REWARDS AND RECOGNITION APQC (American Productivity & Quality Center) is the world’s foremost authority in benchmarking, best practices, process and performance improvement, and knowledge management (KM). DELIVERING BEST PRACTICES AND RESOURCES FOR ORGANIZATIONALABOUT APQCEXPERTISEWHAT WE DORESOURCE LIBRARYMEMBERSHIPEVENTS Delivering best practices and resources for Organizational Resiliency. Check out our productivity related resources. APQC is the world's foremost authority in benchmarking, best practices, process and performance improvement, and knowledge management.ABOUT APQC | APQC
APQC (American Productivity & Quality Center) is the world’s foremost authority on benchmarking, best practices, process and performance improvement, and knowledge management (KM). Founded in 1977 by business leader and innovator Jack Grayson, APQC provides the information, data, and insights organizations need to work smarter,faster, and
MEMBERS LIST ALPHA SORT APQC Current Members. Our current members include more than 150,000 professionals from more than 550 organizations worldwide. APQC members are connected in their efforts to improve performance by applying proven methodologies, approaches, and best practices in process, knowledge, finance, human capital, and supply chain management. 2021 SUPPLY CHAIN PRIORITIES AND CHALLENGES 2021 Supply Chain Priorities and Challenges. Published On: April 30, 2021. Authored By: APQC. View Content. This collection contains content created from APQC's 2021 annual research into priorities and challenges for Supply Chain Management. Click here for results fromthe 2020 research.
2021 PROCESS AND PERFORMANCE MANAGEMENT WEBINARS 2021 Process and Performance Management Webinars. APQC hosts process and performance management (PPM) webinars to connect with our members. Some calls feature internal experts discussing APQC's research and findings. For other calls, we invite external PPM thought leaders and practitioners to present their ideas and insights. APQC PROCESS CLASSIFICATION FRAMEWORK (PCF) Effective benchmarking requires common definitions and processes. Like a shared language, organizations need to make apples-to-apples comparisons to obtain accurate benchmarks and metrics. The original Process Classification Framework (PCF)® as a common language and open standard to allow organizations to see and discuss their activities from an industry-neutral viewpoint. PROCESS & KNOWLEDGE MANAGEMENT CONFERENCE Registration cancellations made after Friday, August 6, 2021 are not eligible for a refund. Someone from your membership organization may be substituted to attend in your place on or before Friday, August 6, 2021 with no charge. After Friday, August 6, a 10% service fee of END-TO-END PROCESS MAPS AND MEASURES: PROCURE-TO-PAY A common struggle for any end-to-end process management is identifying the right measures that encapsulate the value of the process. These key performance indicators (KPIs) allow the organization to focus all participants in the end-to-end process, Procure-to-Pay, on a shared goal that aligns with the strategic purpose of the process. These files are interactive PDFs, for full functionality THE TOP CHARACTERISTICS OF BEST-IN-CLASS FINANCE The Top Characteristics of Best-in-Class Finance Functions. Top finance functions are embarking on substantive changes to their processes and their organizational role. APQC conducted a case study research project throughout 2018 seeking best practices from organizations transforming their finance and accounting functions, andfound some common
5 THINGS BEST-IN-CLASS FINANCE ORGANIZATIONS DO THAT YOU As many of the readers may be aware, APQC was foundational in the establishment of the Malcom Baldrige National Quality Award (MBNQA), and helped to develop the concept, criteria, funds, and ultimately secure Congressional approval for this award in 1985. Since that award’s establishment, more than 100 companies have won thisprestigious award.
DELIVERING BEST PRACTICES AND RESOURCES FOR ORGANIZATIONALABOUT APQCEXPERTISEWHAT WE DORESOURCE LIBRARYMEMBERSHIPEVENTS Delivering best practices and resources for Organizational Resiliency. Check out our productivity related resources. APQC is the world's foremost authority in benchmarking, best practices, process and performance improvement, and knowledge management.ABOUT APQC | APQC
APQC (American Productivity & Quality Center) is the world’s foremost authority on benchmarking, best practices, process and performance improvement, and knowledge management (KM). Founded in 1977 by business leader and innovator Jack Grayson, APQC provides the information, data, and insights organizations need to work smarter,faster, and
MEMBERS LIST ALPHA SORT APQC Current Members. Our current members include more than 150,000 professionals from more than 550 organizations worldwide. APQC members are connected in their efforts to improve performance by applying proven methodologies, approaches, and best practices in process, knowledge, finance, human capital, and supply chain management. 2021 SUPPLY CHAIN PRIORITIES AND CHALLENGES 2021 Supply Chain Priorities and Challenges. Published On: April 30, 2021. Authored By: APQC. View Content. This collection contains content created from APQC's 2021 annual research into priorities and challenges for Supply Chain Management. Click here for results fromthe 2020 research.
2021 PROCESS AND PERFORMANCE MANAGEMENT WEBINARS 2021 Process and Performance Management Webinars. APQC hosts process and performance management (PPM) webinars to connect with our members. Some calls feature internal experts discussing APQC's research and findings. For other calls, we invite external PPM thought leaders and practitioners to present their ideas and insights. APQC PROCESS CLASSIFICATION FRAMEWORK (PCF) Effective benchmarking requires common definitions and processes. Like a shared language, organizations need to make apples-to-apples comparisons to obtain accurate benchmarks and metrics. The original Process Classification Framework (PCF)® as a common language and open standard to allow organizations to see and discuss their activities from an industry-neutral viewpoint. PROCESS & KNOWLEDGE MANAGEMENT CONFERENCE Registration cancellations made after Friday, August 6, 2021 are not eligible for a refund. Someone from your membership organization may be substituted to attend in your place on or before Friday, August 6, 2021 with no charge. After Friday, August 6, a 10% service fee of END-TO-END PROCESS MAPS AND MEASURES: PROCURE-TO-PAY A common struggle for any end-to-end process management is identifying the right measures that encapsulate the value of the process. These key performance indicators (KPIs) allow the organization to focus all participants in the end-to-end process, Procure-to-Pay, on a shared goal that aligns with the strategic purpose of the process. These files are interactive PDFs, for full functionality THE TOP CHARACTERISTICS OF BEST-IN-CLASS FINANCE The Top Characteristics of Best-in-Class Finance Functions. Top finance functions are embarking on substantive changes to their processes and their organizational role. APQC conducted a case study research project throughout 2018 seeking best practices from organizations transforming their finance and accounting functions, andfound some common
5 THINGS BEST-IN-CLASS FINANCE ORGANIZATIONS DO THAT YOU As many of the readers may be aware, APQC was foundational in the establishment of the Malcom Baldrige National Quality Award (MBNQA), and helped to develop the concept, criteria, funds, and ultimately secure Congressional approval for this award in 1985. Since that award’s establishment, more than 100 companies have won thisprestigious award.
ABOUT APQC | APQC
APQC (American Productivity & Quality Center) is the world’s foremost authority on benchmarking, best practices, process and performance improvement, and knowledge management (KM). Founded in 1977 by business leader and innovator Jack Grayson, APQC provides the information, data, and insights organizations need to work smarter,faster, and
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APQC (American Productivity & Quality Center) is the world’s foremost authority in benchmarking, best practices, process and performance improvement, and knowledge management (KM).BENCHMARKING
The first step to improving is knowing where you stand. APQC offers a wide range of assessments and surveys to help you understand your current situation so you can set baselines and goals for improvement initiatives. With APQC's benchmarking assessments you can compare your performance on more than 3,300 measures against organizations APQC PROCESS CLASSIFICATION FRAMEWORK (PCF) Effective benchmarking requires common definitions and processes. Like a shared language, organizations need to make apples-to-apples comparisons to obtain accurate benchmarks and metrics. The original Process Classification Framework (PCF)® as a common language and open standard to allow organizations to see and discuss their activities from an industry-neutral viewpoint. BREAKOUT TRACKS & SESSIONS The breakout sessions for the 2021 Process and Knowledge Management Conference are categorized into four topical tracks. Attendees are not required to follow any single track and can move between tracks to choose the ideal combination of sessions to suit their needs. AI IS DRIVING NEW SKILLS IN SUPPLY CHAIN New and emerging technologies are changing the way supply chains operate. The importance of technology on supply chains continues to increase with the many recent external changes affecting supply chains, such as the pandemic, supply shortages, and security threats. Among the technological developments making an impact on supply chain is artificial intelligence (or AI), which ANSWER THESE QUESTIONS NOW FOR A POST-PANDEMIC APQC (American Productivity & Quality Center) is the world’s foremost authority in benchmarking, best practices, process and performance improvement, and knowledge management (KM). PRIORITIES IN SOURCING AND PROCUREMENT FOR 2021 APQC (American Productivity & Quality Center) is the world’s foremost authority in benchmarking, best practices, process and performance improvement, and knowledge management (KM). HOW TO START BENCHMARKING The goal of benchmarking is simple: To learn what works and how to avoid unnecessary mistakes. The challenge, and where the confusion comes from, is how to apply benchmarking as an effective management tool within an organization. WHAT IS STRATEGIC RISK AND WHY IS IT IMPORTANT? Organizational risk can take many forms, from the threat of a cyberattack to supply chain bottlenecks, social media disasters, or a large workforce turnover. Among the different categories of risk, strategic risks are those that stand to do the most damage to an organization because they cut right to the heart of an organization’s ability to execute its strategy or continue itsbusiness
DELIVERING BEST PRACTICES AND RESOURCES FOR ORGANIZATIONALABOUT APQCEXPERTISEWHAT WE DORESOURCE LIBRARYMEMBERSHIPEVENTS APQC (American Productivity & Quality Center) is the world’s foremost authority in benchmarking, best practices, process and performance improvement, and APQC IN-PERSON AND ONLINE KNOWLEDGE MANAGEMENT AND PROCESS We’re not just trainers, we’re improvement professionals. Our online and in-person courses and workshops are led by consultants and subject matter experts, drawing upon best practices and lessons learned for process and performance improvement from more than 550 organizations worldwide. MEMBERS LIST ALPHA SORT Our current members include more than 150,000 professionals from more than 550 organizations worldwide. APQC members are connected in their efforts to improve performance by applying proven methodologies, approaches, and best practices in process, knowledge, finance, human capital, and supply chain management.PROCESS FRAMEWORKS
MosaiQ is APQC’s cloud-based solution designed to simplify business process management for organizations of all sizes. Available to APQC members for free, MosaiQ enables you to measure and manage your business processes, and learn best practices to improve. APQC PROCESS CLASSIFICATION FRAMEWORK (PCF) Effective benchmarking requires common definitions and processes. Like a shared language, organizations need to make apples-to-apples comparisons to obtain accurate benchmarks and metrics. The original Process Classification Framework (PCF)® as a common language and open standard to allow organizations to see and discuss their activities from an industry-neutral viewpoint. END-TO-END PROCESS MAPS AND MEASURES: PROCURE-TO-PAY A common struggle for any end-to-end process management is identifying the right measures that encapsulate the value of the process. These key performance indicators (KPIs) allow the organization to focus all participants in the end-to-end process, Procure-to-Pay, on a shared goal that aligns with the strategic purpose of the process. These files are interactive PDFs, for full functionality ESTABLISHING GOVERNANCE FOR KNOWLEDGE MANAGEMENT Governance is essential for establishing and sustaining a knowledge management (KM) program. It outlines the roles and structures needed to ensure knowledge flow processes and activities take place. In many ways, governance is the “glue” that holds a KM program together by clarifying who is responsible for what and how decisions are made. APQC PROCESS CLASSIFICATION FRAMEWORK (PCF) APQC's Process Classification Framework ® (PCF) is a taxonomy of business processes that allows organizations to objectively track and compare their performance internally and externally with organizations from any industry. It also forms the basis for a variety of projects related to business processes. APQC's PCF was developed in the early 1990s by APQC and a group of members from a SUPPLIER RELATIONSHIP MANAGEMENT Supplier relationship management (SRM) is traditionally an approach embraced by procurement organizations to ensure suppliers adhere to contract terms, service levels, and MEASURING THE SUCCESS OF BECOMING DATA-DRIVEN This excerpt from APQC’s best practices report, Change Management Practices for Establishing a Data-driven Culture, is focused on measurement and will address the questions: what are the right measures and how do you tied the outcomes of analytics projects tosuccess measures?
DELIVERING BEST PRACTICES AND RESOURCES FOR ORGANIZATIONALABOUT APQCEXPERTISEWHAT WE DORESOURCE LIBRARYMEMBERSHIPEVENTS APQC (American Productivity & Quality Center) is the world’s foremost authority in benchmarking, best practices, process and performance improvement, and APQC IN-PERSON AND ONLINE KNOWLEDGE MANAGEMENT AND PROCESS We’re not just trainers, we’re improvement professionals. Our online and in-person courses and workshops are led by consultants and subject matter experts, drawing upon best practices and lessons learned for process and performance improvement from more than 550 organizations worldwide. MEMBERS LIST ALPHA SORT Our current members include more than 150,000 professionals from more than 550 organizations worldwide. APQC members are connected in their efforts to improve performance by applying proven methodologies, approaches, and best practices in process, knowledge, finance, human capital, and supply chain management.PROCESS FRAMEWORKS
MosaiQ is APQC’s cloud-based solution designed to simplify business process management for organizations of all sizes. Available to APQC members for free, MosaiQ enables you to measure and manage your business processes, and learn best practices to improve. APQC PROCESS CLASSIFICATION FRAMEWORK (PCF) Effective benchmarking requires common definitions and processes. Like a shared language, organizations need to make apples-to-apples comparisons to obtain accurate benchmarks and metrics. The original Process Classification Framework (PCF)® as a common language and open standard to allow organizations to see and discuss their activities from an industry-neutral viewpoint. END-TO-END PROCESS MAPS AND MEASURES: PROCURE-TO-PAY A common struggle for any end-to-end process management is identifying the right measures that encapsulate the value of the process. These key performance indicators (KPIs) allow the organization to focus all participants in the end-to-end process, Procure-to-Pay, on a shared goal that aligns with the strategic purpose of the process. These files are interactive PDFs, for full functionality ESTABLISHING GOVERNANCE FOR KNOWLEDGE MANAGEMENT Governance is essential for establishing and sustaining a knowledge management (KM) program. It outlines the roles and structures needed to ensure knowledge flow processes and activities take place. In many ways, governance is the “glue” that holds a KM program together by clarifying who is responsible for what and how decisions are made. APQC PROCESS CLASSIFICATION FRAMEWORK (PCF) APQC's Process Classification Framework ® (PCF) is a taxonomy of business processes that allows organizations to objectively track and compare their performance internally and externally with organizations from any industry. It also forms the basis for a variety of projects related to business processes. APQC's PCF was developed in the early 1990s by APQC and a group of members from a SUPPLIER RELATIONSHIP MANAGEMENT Supplier relationship management (SRM) is traditionally an approach embraced by procurement organizations to ensure suppliers adhere to contract terms, service levels, and MEASURING THE SUCCESS OF BECOMING DATA-DRIVEN This excerpt from APQC’s best practices report, Change Management Practices for Establishing a Data-driven Culture, is focused on measurement and will address the questions: what are the right measures and how do you tied the outcomes of analytics projects tosuccess measures?
ABOUT APQC | APQC
APQC (American Productivity & Quality Center) is the world’s foremost authority on benchmarking, best practices, process and performance improvement, and knowledge management (KM).LOG IN | APQC
APQC (American Productivity & Quality Center) is the world’s foremost authority in benchmarking, best practices, process and performance improvement, and knowledge management (KM).BENCHMARKING
Benchmarking data Fortune 500 organizations trust and use. APQC has over 3,300 measures to compare your performance against organizations worldwide in nearly every industry. INDUSTRY-SPECIFIC PROCESS CLASSIFICATION FRAMEWORKS The below images and links default to the most recent PDF version of the industry-specific process classification framework (PCF)®. Once there, you may also find additional versions of the framework including previous releases, the Excel version, and alternative languages where available. HUMAN CAPITAL MANAGEMENT Use APQC’s industry-leading resources and expertise in Human Capital Management (HCM) to meet your productivity and quality goals. Get the latest best practices, research, and other resources and tools to help you optimize your human capital processes across your organization. APQC PROCESS CLASSIFICATION FRAMEWORK (PCF) APQC's Process Classification Framework ® (PCF) is a taxonomy of business processes that allows organizations to objectively track and compare their performance internally and externally with organizations from any industry. It also forms the basis for a variety of projects related to business processes. APQC's PCF was developed in the early 1990s by APQC and a group of members from a APQC INFOGRAPHIC: SOFT SKILLS ARE NEEDED FOR PROCUREMENT APQC (American Productivity & Quality Center) is the world’s foremost authority in benchmarking, best practices, process and performance improvement, and knowledge management (KM). ROADMAP TO BETTER INTERNAL CONTROL MANAGEMENT Many organizations take an approach to internal control management that has defined intersections with risk, compliance, and audit processes. These organizations may use well-defined risk control matrices (RCMS) based upon standards of internal control but they’re focused on only executing checklists which result in a reactionary rather than a proactive approach. HOW TO STRUCTURE A RISK CONTROL MATRIX Risk control matrices are powerful tools for identifying, ranking, and implementing control measures to mitigate risks. In this podcast, APQC’s Principal Research Lead for Financial Management, Rachele Collins, talks with finance processes expert and author Chris Doxey about how to structure and apply a risk control matrix, as well as other tools and templates organizations should consider PROCUREMENT KEY BENCHMARKS: CROSS-INDUSTRY Featuring data from APQC's Benchmarks on Demand tool, this article highlights important procurement benchmarks for organizations. Metrics provided include: total cost to perform the procurement process, average supplier lead time, percentage of purchase orders approvedelectronically, and
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* Learn More About the PCF * MosaiQ® icon--arrow--right * Research Agenda icon--arrow--right * Peer to Peer icon--arrow--right * Blog icon--arrow--right HAVE A QUESTION OR NEED EXTRA SUPPORT? Check out our most frequently asked questions or feel free to contact us online or call us at 1-800-776-9676or +1-713-681-4020
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APQC
HELPING ORGANIZATIONS WORLDWIDE WORK SMARTER, FASTER, AND WITHGREATER CONFIDENCE
Why Do People and Organizations Turn to APQC? icon--arrow--right _APQC is the world's foremost authority in benchmarking, best practices, process and performance improvement, and knowledgemanagement._
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OUR EXPERTISE AND SERVICES Topics We Cover icon--arrow--rightPROCESS MANAGEMENT
Resources and tools to help your organization develop and implement sustainable business management processes.BENCHMARKING
Research-based tools, resources, and services to help you measure your organization’s performance against your peers. KNOWLEDGE MANAGEMENT Resources and tools to help you at every stage of KM strategy andimplementation.
ADVISORY SERVICES
Workshops and customized consulting services from our process and knowledge management experts.PreviousArrow
REPORTS & WHITE PAPERS _Reinventing Supplier Relationship Management (White Paper)_January 17, 2019
REPORTS & WHITE PAPERS _Preparing for the Next Level of Financial Planning and Analysis(White Paper)_
May 24, 2019
REPORTS & WHITE PAPERS _Communicating About KM (Report)_April 18, 2019
REPORTS & WHITE PAPERS _Putting Process Frameworks into Action: Survey Summary Report_June 12, 2019
REPORTS & WHITE PAPERS _Reinventing Supplier Relationship Management (White Paper)_January 17, 2019
REPORTS & WHITE PAPERS _Preparing for the Next Level of Financial Planning and Analysis(White Paper)_
May 24, 2019
REPORTS & WHITE PAPERS _Communicating About KM (Report)_April 18, 2019
REPORTS & WHITE PAPERS _Putting Process Frameworks into Action: Survey Summary Report_June 12, 2019
REPORTS & WHITE PAPERS _Reinventing Supplier Relationship Management (White Paper)_January 17, 2019
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RECENTLY ADDED RESOURCES* 1
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WE SHARE OUR RESULTS _APQC membership includes access to our ever-growing Resource Library, with more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content. _ Explore the Resource Library icon--arrow--right THE BENCHMARK DATA YOU NEED _View the benchmark data you need right now, or submit data about your organization into one of our performance assessments to receive a report that compares your organization's performance to top, median, and bottom performers. _ Benchmarks on Demand Assessment Surveys BENCHMARKS ON DEMAND ICON--ARROW--RIGHT ASSESSMENT SURVEYSICON--ARROW--RIGHT
BENCHMARKS ON DEMAND: FAST ACCESS TO REAL DATA * Powered by APQC’s Open Standards Benchmarking® database * More than 2,000,000 data points * Accurate, up-to-date data * Reports are generated instantly * Top, median, and bottom performer values for selected measures * No data submission requiredASSESSMENT SURVEYS:
KNOW WHERE YOU STAND • More than 3,400 benchmark measures • Understand your performance relative to peers • All data is statistically validated • Protected participant confidentiality • Leverage APQC's capability maturity models • Participate in upcoming researchicon--check-star
MEMBERSHIP MATTERS
APQC membership provides you—and every employee in your organization—access to research-based best practices and business drivers, benchmarking tools and data, and expertise so you can discover, understand, and implement the most effective methods for process and performance improvement. WANT TO TAKE THE NEXT STEP? LEARN MORE ABOUT OUR MEMBERSHIP icon--arrow--right Already have an account? Sign in. APQC (American Productivity & Quality Center) is the world’s foremost authority in benchmarking, best practices, process and performance improvement, and knowledge management (KM). With more than 550 member organizations worldwide, APQC provides the information, data, and insights organizations need to support decision-making and develop internal skills. LEARN MORE.US: 1-800-776-9676
INTL: +1-713-681-4020FAX: 713-681-8578
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