AKOLADE :: HOME

The forum provided me with a very comprehensive understanding of recent changes to workplace laws. The content was great and went into

great detail

AKOLADE :: EVENTS

Akolade would like to acknowledge the traditional owners of this country and pay our respects to Elders past, present and emerging.

AKOLADE :: THE TEAM

Akolade would like to acknowledge the traditional owners of this country and pay our respects to Elders past, present and emerging. AKOLADE | 2ND AGED CARE WORKFORCE FORUM Akolade’s 2 nd Aged Care Workforce Forum has been strategically developed to aid in building effective strategies to develop and grow an efficient workforce to drive service quality delivery in aged care.. 2019, and the Royal Commission is upon the industry. Let’s walk through with thought leaders the questions on everyone’s mind; how can we meet these new standards? AKOLADE | DIGITAL GOVERNMENT SUMMIT The digital shift is transforming the way government operates and delivers services to citizens. With the whole-of-government Digital WA Strategy aiming to have 75% of government related public transactions completed online by 2020; government departments and agencies are now focused on driving digital transformation through upskilled digital capability and proactive cyber resilience. AKOLADE | NATIONAL INDIGENOUS JUSTICE FORUM Aboriginal and Torres Strait Islander people are hugely overrepresented in Australia’s justice systems, and the numbers keep increasing. Indigenous injustice is a national issue that requires the attention and consideration from governments and communities around

Australia.

AKOLADE | TRANSFORMING CONTACT CENTRES SUMMIT Consumers are significantly smarter, more informed and aware. They expect better and faster service. Contact centres have changed dramatically in the last decade however one thing remains the same: the goal to deliver great customer experience.Transforming Contact Centres will deliver practical solutions for companies that want to execute real business change.

AKOLADE EVENT

This 3 part workshop is designed to build capability with preparing data for publishing as open data, and elevate organisational open data

maturity.

AKOLADE | THE 2ND NATIONAL HOUSING AND HOMELESSNESS FORUM There is a massive over-representation of Aboriginal and Torres Strait Islander people experiencing homelessness and a major lack of

affordable housing.

AKOLADE | 2ND CONTACT CENTRE SUMMIT As the expectations of the modern consumer evolve, so too must contact centres adapt their methods of engagement. By the end of this decade, only 15% of customer interactions are expected to be via voice channels and 95% of customers currently use three contact channels.

AKOLADE :: HOME

The forum provided me with a very comprehensive understanding of recent changes to workplace laws. The content was great and went into

great detail

AKOLADE :: EVENTS

Akolade would like to acknowledge the traditional owners of this country and pay our respects to Elders past, present and emerging.

AKOLADE :: THE TEAM

Akolade would like to acknowledge the traditional owners of this country and pay our respects to Elders past, present and emerging. AKOLADE | 2ND AGED CARE WORKFORCE FORUM Akolade’s 2 nd Aged Care Workforce Forum has been strategically developed to aid in building effective strategies to develop and grow an efficient workforce to drive service quality delivery in aged care.. 2019, and the Royal Commission is upon the industry. Let’s walk through with thought leaders the questions on everyone’s mind; how can we meet these new standards? AKOLADE | DIGITAL GOVERNMENT SUMMIT The digital shift is transforming the way government operates and delivers services to citizens. With the whole-of-government Digital WA Strategy aiming to have 75% of government related public transactions completed online by 2020; government departments and agencies are now focused on driving digital transformation through upskilled digital capability and proactive cyber resilience. AKOLADE | NATIONAL INDIGENOUS JUSTICE FORUM Aboriginal and Torres Strait Islander people are hugely overrepresented in Australia’s justice systems, and the numbers keep increasing. Indigenous injustice is a national issue that requires the attention and consideration from governments and communities around

Australia.

AKOLADE | TRANSFORMING CONTACT CENTRES SUMMIT Consumers are significantly smarter, more informed and aware. They expect better and faster service. Contact centres have changed dramatically in the last decade however one thing remains the same: the goal to deliver great customer experience.Transforming Contact Centres will deliver practical solutions for companies that want to execute real business change.

AKOLADE EVENT

This 3 part workshop is designed to build capability with preparing data for publishing as open data, and elevate organisational open data

maturity.

AKOLADE | THE 2ND NATIONAL HOUSING AND HOMELESSNESS FORUM There is a massive over-representation of Aboriginal and Torres Strait Islander people experiencing homelessness and a major lack of

affordable housing.

AKOLADE | 2ND CONTACT CENTRE SUMMIT As the expectations of the modern consumer evolve, so too must contact centres adapt their methods of engagement. By the end of this decade, only 15% of customer interactions are expected to be via voice channels and 95% of customers currently use three contact channels.

ABOUT :: AKOLADE

About Us. At Akolade we strive to deliver leading-edge, well researched events designed to aide our clients in improving their business bottom line.

AKOLADE :: THE TEAM

Akolade would like to acknowledge the traditional owners of this country and pay our respects to Elders past, present and emerging. AKOLADE :: GETTING INVOLVED Our speakers are an exceptional mix of industry movers and shakers and innovators in their respective disciplines. Whether you are looking to take that next step and increase your professional exposure, looking for input and collaboration from industry, or simply enjoy the public speaking platform to share ideas and practices with like-minded

leaders and peers.

AKOLADE | TECHNOLOGY IN AGED CARE FORUM 8:00 Registration opens. 9:00 Opening remarks from the Chair. Samantha Winter, General Manager, Finance and Information Systems, Care Connect Integrating technology to support business growth and efficiency. 9:10 Enhancing digital capability in your workforce AKOLADE | TRANSFORMING CONTACT CENTRES SUMMIT Consumers are significantly smarter, more informed and aware. They expect better and faster service. Contact centres have changed dramatically in the last decade however one thing remains the same: the goal to deliver great customer experience.Transforming Contact Centres will deliver practical solutions for companies that want to execute real business change. AKOLADE | STORE TRANSFORMATION SUMMIT The Retail Store Transformation Summit, co-located with the Retail Technology Summit, gathers world-wide leaders in store design, transformation and experience.This two day agenda has been curated to offer pioneering new insights into game changing physical retail store strategies. Traditional retail formats are being phased out, it’s critical to now bring forth innovation and memorable AKOLADE | THE 7TH NATIONAL INDIGENOUS ECONOMIC DEVELOPMENT 8:00 Registration opens. 8:30 Welcome to country. Dr Richard Walley OAM, Aboriginal Consultant, Committee for Perth, Director, Noongar Chamber of Commerce and Industry (NCCI), Writer, Musician and Performer, Aboriginal Productions, Awareness and Events 8:50 Opening remarks from the co-Chair. Gordon Cole, Chairperson, Noongar Chamber of Commerce and Industry (NCCI), Committee Member, AKOLADE | 5TH FUTURE OF YOUTH EMPLOYMENT FORUM Youth employment continues to be a high priority national concern, with a number of new and recurring pressures still yet to be overcome. Less than half of young people in education feel confident in achieving their post-school goals, and almost two thirds say they can foresee significant barriers in reaching meaningful employment. AKOLADE | INJURY PREVENTION FORUM EVENT OVERVIEW. According to Australian Bureau of Statistics in the 2013-14 financial year, 183200 workers compensation claims were made, accounting for each work related injury or illness costing approximately $99100.

AKOLADE EVENT

Dr Jacqueline Drew is a Senior Lecturer in the School of Criminology and Criminal Justice, Griffith University, Brisbane, Australia. Jacqueline has worked as a practitioner and researcher across a number of Australian police agencies and academic institutions.

AKOLADE :: HOME

Please select your choice. --Select Topic-- Education Energy & Utilities Environment Financial Services Government Health Care Human Resources & Workplace Indigenous Infrastructure, Construction IT & Telecom Legal & Compliance Management Marketing Marketing & Communication Marketing & Communication and Retail & Supply Chain

Mining, Oil & Gas

AKOLADE :: EVENTS

Driving affordable housing through innovation and collaboration. 16 Jun 2021 - 18 Jun 2021. Read More Register. Brochure. DigitalGov and Cloud Conference. Unlocking the power of digital and cloud platforms for government service delivery. 20 Jul 2021 - 22 Jul 2021.

AKOLADE :: THE TEAM

Akolade would like to acknowledge the traditional owners of this country and pay our respects to Elders past, present and emerging. AKOLADE | 2ND AGED CARE WORKFORCE FORUM Akolade’s 2 nd Aged Care Workforce Forum has been strategically developed to aid in building effective strategies to develop and grow an efficient workforce to drive service quality delivery in aged care.. 2019, and the Royal Commission is upon the industry. Let’s walk through with thought leaders the questions on everyone’s mind; how can we meet these new standards? AKOLADE | NATIONAL INDIGENOUS JUSTICE FORUM Indigenous injustice is a national issue that requires the attention and consideration from governments and communities around Australia. The National Indigenous Justice Forum will examine Australia’s history of Indigenous injustice and hear practical case studies on how to develop prevention and early intervention models to stop Indigenous AKOLADE | TECHNOLOGY IN AGED CARE FORUM Technology in Aged Care Forum brings together leading case studies from the most innovative aged care facilities nationally and internationally. The forum focuses on supporting consumer-centred care through technology, integrating technology to support business growth and efficiency and using patient data to inform service strategies. AKOLADE | DIGITAL GOVERNMENT SUMMIT The digital shift is transforming the way government operates and delivers services to citizens. With the whole-of-government Digital WA Strategy aiming to have 75% of government related public transactions completed online by 2020; government departments and agencies are now focused on driving digital transformation through upskilled digital capability and proactive cyber resilience. AKOLADE | TRANSFORMING CONTACT CENTRES SUMMIT Consumers are significantly smarter, more informed and aware. They expect better and faster service. Contact centres have changed dramatically in the last decade however one thing remains the same: the goal to deliver great customer experience.Transforming Contact Centres will deliver practical solutions for companies that want to execute real business change. AKOLADE | THE 2ND NATIONAL HOUSING AND HOMELESSNESS FORUM The 2nd National Housing & Homelessness Forum will examine how to improve housing issues for Aboriginal and Torres Strait Islander people. The Forum will also examine the lack of cultural understanding in the housing sector and how collaboration is crucial in order to have better outcomes. AKOLADE | 3RD DIGITAL HOSPITALS SUMMIT Innovation is at the forefront of Australia's healthcare agenda with the National Digital Health Strategy 2018-2022 now approved. As hospitals transition to digital healthcare, it is crucial organisations have robust strategies in place to ensure systems are integrated smoothly, costs are kept to a minimum and that they continue to provide a high quality of care.

AKOLADE :: HOME

Please select your choice. --Select Topic-- Education Energy & Utilities Environment Financial Services Government Health Care Human Resources & Workplace Indigenous Infrastructure, Construction IT & Telecom Legal & Compliance Management Marketing Marketing & Communication Marketing & Communication and Retail & Supply Chain

Mining, Oil & Gas

AKOLADE :: EVENTS

Driving affordable housing through innovation and collaboration. 16 Jun 2021 - 18 Jun 2021. Read More Register. Brochure. DigitalGov and Cloud Conference. Unlocking the power of digital and cloud platforms for government service delivery. 20 Jul 2021 - 22 Jul 2021.

AKOLADE :: THE TEAM

Akolade would like to acknowledge the traditional owners of this country and pay our respects to Elders past, present and emerging. AKOLADE | 2ND AGED CARE WORKFORCE FORUM Akolade’s 2 nd Aged Care Workforce Forum has been strategically developed to aid in building effective strategies to develop and grow an efficient workforce to drive service quality delivery in aged care.. 2019, and the Royal Commission is upon the industry. Let’s walk through with thought leaders the questions on everyone’s mind; how can we meet these new standards? AKOLADE | NATIONAL INDIGENOUS JUSTICE FORUM Indigenous injustice is a national issue that requires the attention and consideration from governments and communities around Australia. The National Indigenous Justice Forum will examine Australia’s history of Indigenous injustice and hear practical case studies on how to develop prevention and early intervention models to stop Indigenous AKOLADE | TECHNOLOGY IN AGED CARE FORUM Technology in Aged Care Forum brings together leading case studies from the most innovative aged care facilities nationally and internationally. The forum focuses on supporting consumer-centred care through technology, integrating technology to support business growth and efficiency and using patient data to inform service strategies. AKOLADE | DIGITAL GOVERNMENT SUMMIT The digital shift is transforming the way government operates and delivers services to citizens. With the whole-of-government Digital WA Strategy aiming to have 75% of government related public transactions completed online by 2020; government departments and agencies are now focused on driving digital transformation through upskilled digital capability and proactive cyber resilience. AKOLADE | TRANSFORMING CONTACT CENTRES SUMMIT Consumers are significantly smarter, more informed and aware. They expect better and faster service. Contact centres have changed dramatically in the last decade however one thing remains the same: the goal to deliver great customer experience.Transforming Contact Centres will deliver practical solutions for companies that want to execute real business change. AKOLADE | THE 2ND NATIONAL HOUSING AND HOMELESSNESS FORUM The 2nd National Housing & Homelessness Forum will examine how to improve housing issues for Aboriginal and Torres Strait Islander people. The Forum will also examine the lack of cultural understanding in the housing sector and how collaboration is crucial in order to have better outcomes. AKOLADE | 3RD DIGITAL HOSPITALS SUMMIT Innovation is at the forefront of Australia's healthcare agenda with the National Digital Health Strategy 2018-2022 now approved. As hospitals transition to digital healthcare, it is crucial organisations have robust strategies in place to ensure systems are integrated smoothly, costs are kept to a minimum and that they continue to provide a high quality of care.

ABOUT :: AKOLADE

About Us. At Akolade we strive to deliver leading-edge, well researched events designed to aide our clients in improving their business bottom line. Partnering with industry best organisations, our belief in the vibrancy and energy of the Australian business environment is the foundation of our commitment to providing the best

events in the

AKOLADE | TRANSFORMING CONTACT CENTRES SUMMIT Consumers are significantly smarter, more informed and aware. They expect better and faster service. Contact centres have changed dramatically in the last decade however one thing remains the same: the goal to deliver great customer experience.Transforming Contact Centres will deliver practical solutions for companies that want to execute real business change. AKOLADE | 3RD ANNUAL AUSTRALIAN GOVERNMENT PROCUREMENT SUMMIT Overview. In the wake of digital, social and transformational disruption, public sector procurement leaders nationally and internationally must equip their departments and organisations with the tools and strategies to remain at the forefront of development. Uniting government procurement leaders, Australia’s 3rd Annual Government Procurement AKOLADE | SUPPLY CHAIN INNOVATION SUMMIT In its 7 th year, attracting over 100 senior supply chain professionals, Supply Chain Innovation is the most innovative supply chain transformation and technology focussed event in ANZ.. Do you offer leading edge technology solutions or consulting services that help supply chain managers improve their process efficiency, satisfy customer demands, reduce their costs and increase their profit? AKOLADE | THE 7TH NATIONAL INDIGENOUS ECONOMIC DEVELOPMENT 8:00 Registration opens. 8:30 Welcome to country. Dr Richard Walley OAM, Aboriginal Consultant, Committee for Perth, Director, Noongar Chamber of Commerce and Industry (NCCI), Writer, Musician and Performer, Aboriginal Productions, Awareness and Events 8:50 Opening remarks from the co-Chair. Gordon Cole, Chairperson, Noongar Chamber of Commerce and Industry (NCCI), Committee Member, AKOLADE | 2ND NATIONAL INDIGENOUS EDUCATION FORUM The 2nd National Indigenous Education Forum provides attendees with practical tools and strategies to implement in schools and communities in order to see improved attendance, engagement and outcomes for students and their families. AKOLADE | NATIONAL INDIGENOUS EMPOWERMENT SUMMIT Attend this summit and learn how to: Effectively engage Indigenous students in the classroom. Build strong connections between Indigenous families, communities and schools. Support Aboriginal and Torres Strait Islander young people into employment. Attract, recruit and retain Aboriginal and Torres Strait Islander employees. AKOLADE | 2ND CONTACT CENTRE SUMMIT “This year’s Contact Centre Summit allowed me to catch up on all things CX, technology and hear from companies who I have admired. Having been out of the picture for a couple of years it was great to be back with passionate likeminded individuals and those companies which they represent. AKOLADE | ROSTERING AND FATIGUE MANAGEMENT FORUM Implementing strategies to manage fatigue and its related risks; Developing a fatigue resistance culture; Effective designing and applying a Fatigue Risk Management System; Optimising rosters to increase workplace productivity, reduce costs and improve employee retention ; Exploring strategies and methodologies for implementing and managing change in a multi-shift environment WORKFORCE PLANNING & RESOURCING 4 T 61 2 9247 6000 F 61 2 9247 6333 E registration@akolade.com.au W akolade.com.au O OOE PANNIN ESOIN REGISTRATION FORM— HUM40 REGISTRATION FEE ALL PRICES ARE EXCLUDING GST EARLY BIRD DISCOUNTS Register & book before STANDARD PRICE 26 June 2015 17 July 2015 7 August 2015 28 August 2015 2 day Masterclass $ 2,099 $ 2,199 $ 2,299 $

2,399 $ 2,499

AKOLADE :: HOME

Please select your choice. --Select Topic-- Education Energy & Utilities Environment Financial Services Government Health Care Human Resources & Workplace Indigenous Infrastructure, Construction IT & Telecom Legal & Compliance Management Marketing Marketing & Communication Marketing & Communication and Retail & Supply Chain

Mining, Oil & Gas

AKOLADE :: EVENTS

Driving affordable housing through innovation and collaboration. 16 Jun 2021 - 18 Jun 2021. Read More Register. Brochure. DigitalGov and Cloud Conference. Unlocking the power of digital and cloud platforms for government service delivery. 20 Jul 2021 - 22 Jul 2021. AKOLADE | 2ND AGED CARE WORKFORCE FORUM Akolade’s 2 nd Aged Care Workforce Forum has been strategically developed to aid in building effective strategies to develop and grow an efficient workforce to drive service quality delivery in aged care.. 2019, and the Royal Commission is upon the industry. Let’s walk through with thought leaders the questions on everyone’s mind; how can we meet these new standards? AKOLADE | DIGITAL GOVERNMENT SUMMIT The digital shift is transforming the way government operates and delivers services to citizens. With the whole-of-government Digital WA Strategy aiming to have 75% of government related public transactions completed online by 2020; government departments and agencies are now focused on driving digital transformation through upskilled digital capability and proactive cyber resilience. AKOLADE | TRANSFORMING CONTACT CENTRES SUMMIT Consumers are significantly smarter, more informed and aware. They expect better and faster service. Contact centres have changed dramatically in the last decade however one thing remains the same: the goal to deliver great customer experience.Transforming Contact Centres will deliver practical solutions for companies that want to execute real business change. AKOLADE | NATIONAL INDIGENOUS JUSTICE FORUM Indigenous injustice is a national issue that requires the attention and consideration from governments and communities around Australia. The National Indigenous Justice Forum will examine Australia’s history of Indigenous injustice and hear practical case studies on how to develop prevention and early intervention models to stop Indigenous

AKOLADE EVENT

This 3 part workshop is designed to build capability with preparing data for publishing as open data, and elevate organisational open data

maturity.

AKOLADE | TECHNOLOGY IN AGED CARE FORUM Technology in Aged Care Forum brings together leading case studies from the most innovative aged care facilities nationally and internationally. The forum focuses on supporting consumer-centred care through technology, integrating technology to support business growth and efficiency and using patient data to inform service strategies. AKOLADE | 3RD DIGITAL HOSPITALS SUMMIT Innovation is at the forefront of Australia's healthcare agenda with the National Digital Health Strategy 2018-2022 now approved. As hospitals transition to digital healthcare, it is crucial organisations have robust strategies in place to ensure systems are integrated smoothly, costs are kept to a minimum and that they continue to provide a high quality of care. AKOLADE | 2ND CONTACT CENTRE SUMMIT “This year’s Contact Centre Summit allowed me to catch up on all things CX, technology and hear from companies who I have admired. Having been out of the picture for a couple of years it was great to be back with passionate likeminded individuals and those companies which they represent.

AKOLADE :: HOME

Please select your choice. --Select Topic-- Education Energy & Utilities Environment Financial Services Government Health Care Human Resources & Workplace Indigenous Infrastructure, Construction IT & Telecom Legal & Compliance Management Marketing Marketing & Communication Marketing & Communication and Retail & Supply Chain

Mining, Oil & Gas

AKOLADE :: EVENTS

Driving affordable housing through innovation and collaboration. 16 Jun 2021 - 18 Jun 2021. Read More Register. Brochure. DigitalGov and Cloud Conference. Unlocking the power of digital and cloud platforms for government service delivery. 20 Jul 2021 - 22 Jul 2021. AKOLADE | 2ND AGED CARE WORKFORCE FORUM Akolade’s 2 nd Aged Care Workforce Forum has been strategically developed to aid in building effective strategies to develop and grow an efficient workforce to drive service quality delivery in aged care.. 2019, and the Royal Commission is upon the industry. Let’s walk through with thought leaders the questions on everyone’s mind; how can we meet these new standards? AKOLADE | DIGITAL GOVERNMENT SUMMIT The digital shift is transforming the way government operates and delivers services to citizens. With the whole-of-government Digital WA Strategy aiming to have 75% of government related public transactions completed online by 2020; government departments and agencies are now focused on driving digital transformation through upskilled digital capability and proactive cyber resilience. AKOLADE | TRANSFORMING CONTACT CENTRES SUMMIT Consumers are significantly smarter, more informed and aware. They expect better and faster service. Contact centres have changed dramatically in the last decade however one thing remains the same: the goal to deliver great customer experience.Transforming Contact Centres will deliver practical solutions for companies that want to execute real business change. AKOLADE | NATIONAL INDIGENOUS JUSTICE FORUM Indigenous injustice is a national issue that requires the attention and consideration from governments and communities around Australia. The National Indigenous Justice Forum will examine Australia’s history of Indigenous injustice and hear practical case studies on how to develop prevention and early intervention models to stop Indigenous

AKOLADE EVENT

This 3 part workshop is designed to build capability with preparing data for publishing as open data, and elevate organisational open data

maturity.

AKOLADE | TECHNOLOGY IN AGED CARE FORUM Technology in Aged Care Forum brings together leading case studies from the most innovative aged care facilities nationally and internationally. The forum focuses on supporting consumer-centred care through technology, integrating technology to support business growth and efficiency and using patient data to inform service strategies. AKOLADE | 3RD DIGITAL HOSPITALS SUMMIT Innovation is at the forefront of Australia's healthcare agenda with the National Digital Health Strategy 2018-2022 now approved. As hospitals transition to digital healthcare, it is crucial organisations have robust strategies in place to ensure systems are integrated smoothly, costs are kept to a minimum and that they continue to provide a high quality of care. AKOLADE | 2ND CONTACT CENTRE SUMMIT “This year’s Contact Centre Summit allowed me to catch up on all things CX, technology and hear from companies who I have admired. Having been out of the picture for a couple of years it was great to be back with passionate likeminded individuals and those companies which they represent.

ABOUT :: AKOLADE

About Us. At Akolade we strive to deliver leading-edge, well researched events designed to aide our clients in improving their business bottom line. Partnering with industry best organisations, our belief in the vibrancy and energy of the Australian business environment is the foundation of our commitment to providing the best

events in the

AKOLADE | 2ND AGED CARE WORKFORCE FORUM Akolade’s 2 nd Aged Care Workforce Forum has been strategically developed to aid in building effective strategies to develop and grow an efficient workforce to drive service quality delivery in aged care.. 2019, and the Royal Commission is upon the industry. Let’s walk through with thought leaders the questions on everyone’s mind; how can we meet these new standards?

AKOLADE :: THE TEAM

Akolade would like to acknowledge the traditional owners of this country and pay our respects to Elders past, present and emerging. AKOLADE :: GETTING INVOLVED Akolade expertise is in bringing together the highest calibre and the most comprehensive professionals from all sectors of the economy. Akolade ensures that all the key links are well represented. If your organisation is seeking an effective mode of reaching your target audience, then it is in your interest to associate with Akolade

events.

AKOLADE | TECHNOLOGY IN AGED CARE FORUM Technology in Aged Care Forum brings together leading case studies from the most innovative aged care facilities nationally and internationally. The forum focuses on supporting consumer-centred care through technology, integrating technology to support business growth and efficiency and using patient data to inform service strategies. AKOLADE | STORE TRANSFORMATION SUMMIT The Retail Store Transformation Summit, co-located with the Retail Technology Summit, gathers world-wide leaders in store design, transformation and experience.This two day agenda has been curated to offer pioneering new insights into game changing physical retail store strategies. Traditional retail formats are being phased out, it’s critical to now bring forth innovation and memorable AKOLADE | 4TH AUSTRALIAN GOVERNMENT CLOUD SUMMIT Akolade's 4th Australian Government Cloud Summit has been designed to help guide all government departments and agencies through their ICT transformation journey to cloud – by carving out a clear roadmap, offering strategies to overcome common challenges, and above all

keeping it simple.

AKOLADE | THE 2ND NATIONAL HOUSING AND HOMELESSNESS FORUM The 2nd National Housing & Homelessness Forum will examine how to improve housing issues for Aboriginal and Torres Strait Islander people. The Forum will also examine the lack of cultural understanding in the housing sector and how collaboration is crucial in order to have better outcomes. AKOLADE | INJURY PREVENTION FORUM Akolade’s Injury Prevention 2016 will provide a platform for knowledge sharing about how to reduce the cost of insurance premiums as well as implement effective early intervention and prevention strategies to create a positive workplace. What’s new for 2016: 22 expert presenters. 16 case studies. 2 exclusive post conference

workshops.

AKOLADE EVENT

Dr Jacqueline Drew is a Senior Lecturer in the School of Criminology and Criminal Justice, Griffith University, Brisbane, Australia. Jacqueline has worked as a practitioner and researcher across a number of Australian police agencies and academic institutions.

AKOLADE :: HOME

Please select your choice. --Select Topic-- Education Energy & Utilities Environment Financial Services Government Health Care Human Resources & Workplace Indigenous Infrastructure, Construction IT & Telecom Legal & Compliance Management Marketing Marketing & Communication Marketing & Communication and Retail & Supply Chain

Mining, Oil & Gas

AKOLADE :: EVENTS

Driving affordable housing through innovation and collaboration. 16 Jun 2021 - 18 Jun 2021. Read More Register. Brochure. DigitalGov and Cloud Conference. Unlocking the power of digital and cloud platforms for government service delivery. 20 Jul 2021 - 22 Jul 2021. AKOLADE | DIGITAL GOVERNMENT SUMMIT The digital shift is transforming the way government operates and delivers services to citizens. With the whole-of-government Digital WA Strategy aiming to have 75% of government related public transactions completed online by 2020; government departments and agencies are now focused on driving digital transformation through upskilled digital capability and proactive cyber resilience. AKOLADE | 3RD ANNUAL AUSTRALIAN GOVERNMENT PROCUREMENT SUMMIT Overview. In the wake of digital, social and transformational disruption, public sector procurement leaders nationally and internationally must equip their departments and organisations with the tools and strategies to remain at the forefront of development. Uniting government procurement leaders, Australia’s 3rd Annual Government Procurement AKOLADE | NATIONAL INDIGENOUS JUSTICE FORUM Indigenous injustice is a national issue that requires the attention and consideration from governments and communities around Australia. The National Indigenous Justice Forum will examine Australia’s history of Indigenous injustice and hear practical case studies on how to develop prevention and early intervention models to stop Indigenous AKOLADE | TRANSFORMING CONTACT CENTRES SUMMIT Consumers are significantly smarter, more informed and aware. They expect better and faster service. Contact centres have changed dramatically in the last decade however one thing remains the same: the goal to deliver great customer experience.Transforming Contact Centres will deliver practical solutions for companies that want to execute real business change.

AKOLADE EVENT

This 3 part workshop is designed to build capability with preparing data for publishing as open data, and elevate organisational open data

maturity.

AKOLADE | TECHNOLOGY IN AGED CARE FORUM Technology in Aged Care Forum brings together leading case studies from the most innovative aged care facilities nationally and internationally. The forum focuses on supporting consumer-centred care through technology, integrating technology to support business growth and efficiency and using patient data to inform service strategies. AKOLADE | 3RD DIGITAL HOSPITALS SUMMIT Innovation is at the forefront of Australia's healthcare agenda with the National Digital Health Strategy 2018-2022 now approved. As hospitals transition to digital healthcare, it is crucial organisations have robust strategies in place to ensure systems are integrated smoothly, costs are kept to a minimum and that they continue to provide a high quality of care. AKOLADE | 2ND CONTACT CENTRE SUMMIT “This year’s Contact Centre Summit allowed me to catch up on all things CX, technology and hear from companies who I have admired. Having been out of the picture for a couple of years it was great to be back with passionate likeminded individuals and those companies which they represent.

AKOLADE :: HOME

Please select your choice. --Select Topic-- Education Energy & Utilities Environment Financial Services Government Health Care Human Resources & Workplace Indigenous Infrastructure, Construction IT & Telecom Legal & Compliance Management Marketing Marketing & Communication Marketing & Communication and Retail & Supply Chain

Mining, Oil & Gas

AKOLADE :: EVENTS

Driving affordable housing through innovation and collaboration. 16 Jun 2021 - 18 Jun 2021. Read More Register. Brochure. DigitalGov and Cloud Conference. Unlocking the power of digital and cloud platforms for government service delivery. 20 Jul 2021 - 22 Jul 2021. AKOLADE | DIGITAL GOVERNMENT SUMMIT The digital shift is transforming the way government operates and delivers services to citizens. With the whole-of-government Digital WA Strategy aiming to have 75% of government related public transactions completed online by 2020; government departments and agencies are now focused on driving digital transformation through upskilled digital capability and proactive cyber resilience. AKOLADE | 3RD ANNUAL AUSTRALIAN GOVERNMENT PROCUREMENT SUMMIT Overview. In the wake of digital, social and transformational disruption, public sector procurement leaders nationally and internationally must equip their departments and organisations with the tools and strategies to remain at the forefront of development. Uniting government procurement leaders, Australia’s 3rd Annual Government Procurement AKOLADE | NATIONAL INDIGENOUS JUSTICE FORUM Indigenous injustice is a national issue that requires the attention and consideration from governments and communities around Australia. The National Indigenous Justice Forum will examine Australia’s history of Indigenous injustice and hear practical case studies on how to develop prevention and early intervention models to stop Indigenous AKOLADE | TRANSFORMING CONTACT CENTRES SUMMIT Consumers are significantly smarter, more informed and aware. They expect better and faster service. Contact centres have changed dramatically in the last decade however one thing remains the same: the goal to deliver great customer experience.Transforming Contact Centres will deliver practical solutions for companies that want to execute real business change.

AKOLADE EVENT

This 3 part workshop is designed to build capability with preparing data for publishing as open data, and elevate organisational open data

maturity.

AKOLADE | TECHNOLOGY IN AGED CARE FORUM Technology in Aged Care Forum brings together leading case studies from the most innovative aged care facilities nationally and internationally. The forum focuses on supporting consumer-centred care through technology, integrating technology to support business growth and efficiency and using patient data to inform service strategies. AKOLADE | 3RD DIGITAL HOSPITALS SUMMIT Innovation is at the forefront of Australia's healthcare agenda with the National Digital Health Strategy 2018-2022 now approved. As hospitals transition to digital healthcare, it is crucial organisations have robust strategies in place to ensure systems are integrated smoothly, costs are kept to a minimum and that they continue to provide a high quality of care. AKOLADE | 2ND CONTACT CENTRE SUMMIT “This year’s Contact Centre Summit allowed me to catch up on all things CX, technology and hear from companies who I have admired. Having been out of the picture for a couple of years it was great to be back with passionate likeminded individuals and those companies which they represent.

ABOUT :: AKOLADE

About Us. At Akolade we strive to deliver leading-edge, well researched events designed to aide our clients in improving their business bottom line. Partnering with industry best organisations, our belief in the vibrancy and energy of the Australian business environment is the foundation of our commitment to providing the best

events in the

AKOLADE :: THE TEAM

Akolade would like to acknowledge the traditional owners of this country and pay our respects to Elders past, present and emerging. AKOLADE :: GETTING INVOLVED Akolade expertise is in bringing together the highest calibre and the most comprehensive professionals from all sectors of the economy. Akolade ensures that all the key links are well represented. If your organisation is seeking an effective mode of reaching your target audience, then it is in your interest to associate with Akolade

events.

AKOLADE | 2ND AGED CARE WORKFORCE FORUM Akolade’s 2 nd Aged Care Workforce Forum has been strategically developed to aid in building effective strategies to develop and grow an efficient workforce to drive service quality delivery in aged care.. 2019, and the Royal Commission is upon the industry. Let’s walk through with thought leaders the questions on everyone’s mind; how can we meet these new standards? AKOLADE | TECHNOLOGY IN AGED CARE FORUM Technology in Aged Care Forum brings together leading case studies from the most innovative aged care facilities nationally and internationally. The forum focuses on supporting consumer-centred care through technology, integrating technology to support business growth and efficiency and using patient data to inform service strategies. AKOLADE | 4TH AUSTRALIAN GOVERNMENT CLOUD SUMMIT Akolade's 4th Australian Government Cloud Summit has been designed to help guide all government departments and agencies through their ICT transformation journey to cloud – by carving out a clear roadmap, offering strategies to overcome common challenges, and above all

keeping it simple.

AKOLADE | STORE TRANSFORMATION SUMMIT The Retail Store Transformation Summit, co-located with the Retail Technology Summit, gathers world-wide leaders in store design, transformation and experience.This two day agenda has been curated to offer pioneering new insights into game changing physical retail store strategies. Traditional retail formats are being phased out, it’s critical to now bring forth innovation and memorable AKOLADE | THE 2ND NATIONAL HOUSING AND HOMELESSNESS FORUM The 2nd National Housing & Homelessness Forum will examine how to improve housing issues for Aboriginal and Torres Strait Islander people. The Forum will also examine the lack of cultural understanding in the housing sector and how collaboration is crucial in order to have better outcomes. AKOLADE | INJURY PREVENTION FORUM Akolade’s Injury Prevention 2016 will provide a platform for knowledge sharing about how to reduce the cost of insurance premiums as well as implement effective early intervention and prevention strategies to create a positive workplace. What’s new for 2016: 22 expert presenters. 16 case studies. 2 exclusive post conference

workshops.

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Dr Jacqueline Drew is a Senior Lecturer in the School of Criminology and Criminal Justice, Griffith University, Brisbane, Australia. Jacqueline has worked as a practitioner and researcher across a number of Australian police agencies and academic institutions.

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About Us. At Akolade we strive to deliver leading-edge, well researched events designed to aide our clients in improving their business bottom line. Partnering with industry best organisations, our belief in the vibrancy and energy of the Australian business environment is the foundation of our commitment to providing the best

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AKOLADE :: EVENTS

Driving affordable housing through innovation and collaboration. 16 Jun 2021 - 18 Jun 2021. Read More Register. Brochure. DigitalGov and Cloud Conference. Unlocking the power of digital and cloud platforms for government service delivery. 20 Jul 2021 - 22 Jul 2021. AKOLADE | 2ND AGED CARE WORKFORCE FORUM Akolade’s 2 nd Aged Care Workforce Forum has been strategically developed to aid in building effective strategies to develop and grow an efficient workforce to drive service quality delivery in aged care.. 2019, and the Royal Commission is upon the industry. Let’s walk through with thought leaders the questions on everyone’s mind; how can we meet these new standards? AKOLADE | TECHNOLOGY IN AGED CARE FORUM Technology in Aged Care Forum brings together leading case studies from the most innovative aged care facilities nationally and internationally. The forum focuses on supporting consumer-centred care through technology, integrating technology to support business growth and efficiency and using patient data to inform service strategies. AKOLADE | 3RD ANNUAL AUSTRALIAN GOVERNMENT PROCUREMENT SUMMIT Overview. In the wake of digital, social and transformational disruption, public sector procurement leaders nationally and internationally must equip their departments and organisations with the tools and strategies to remain at the forefront of development. Uniting government procurement leaders, Australia’s 3rd Annual Government Procurement AKOLADE | DIGITAL GOVERNMENT SUMMIT The digital shift is transforming the way government operates and delivers services to citizens. With the whole-of-government Digital WA Strategy aiming to have 75% of government related public transactions completed online by 2020; government departments and agencies are now focused on driving digital transformation through upskilled digital capability and proactive cyber resilience. AKOLADE | 3RD DIGITAL HOSPITALS SUMMIT Innovation is at the forefront of Australia's healthcare agenda with the National Digital Health Strategy 2018-2022 now approved. As hospitals transition to digital healthcare, it is crucial organisations have robust strategies in place to ensure systems are integrated smoothly, costs are kept to a minimum and that they continue to provide a high quality of care. AKOLADE | NATIONAL INDIGENOUS JUSTICE FORUM Indigenous injustice is a national issue that requires the attention and consideration from governments and communities around Australia. The National Indigenous Justice Forum will examine Australia’s history of Indigenous injustice and hear practical case studies on how to develop prevention and early intervention models to stop Indigenous AKOLADE | 2ND CONTACT CENTRE SUMMIT “This year’s Contact Centre Summit allowed me to catch up on all things CX, technology and hear from companies who I have admired. Having been out of the picture for a couple of years it was great to be back with passionate likeminded individuals and those companies which they represent.

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Please select your choice. --Select Topic-- Education Energy & Utilities Environment Financial Services Government Health Care Human Resources & Workplace Indigenous Infrastructure, Construction IT & Telecom Legal & Compliance Management Marketing Marketing & Communication Marketing & Communication and Retail & Supply Chain

Mining, Oil & Gas

ABOUT :: AKOLADE

About Us. At Akolade we strive to deliver leading-edge, well researched events designed to aide our clients in improving their business bottom line. Partnering with industry best organisations, our belief in the vibrancy and energy of the Australian business environment is the foundation of our commitment to providing the best

events in the

AKOLADE :: EVENTS

Driving affordable housing through innovation and collaboration. 16 Jun 2021 - 18 Jun 2021. Read More Register. Brochure. DigitalGov and Cloud Conference. Unlocking the power of digital and cloud platforms for government service delivery. 20 Jul 2021 - 22 Jul 2021. AKOLADE | 2ND AGED CARE WORKFORCE FORUM Akolade’s 2 nd Aged Care Workforce Forum has been strategically developed to aid in building effective strategies to develop and grow an efficient workforce to drive service quality delivery in aged care.. 2019, and the Royal Commission is upon the industry. Let’s walk through with thought leaders the questions on everyone’s mind; how can we meet these new standards? AKOLADE | TECHNOLOGY IN AGED CARE FORUM Technology in Aged Care Forum brings together leading case studies from the most innovative aged care facilities nationally and internationally. The forum focuses on supporting consumer-centred care through technology, integrating technology to support business growth and efficiency and using patient data to inform service strategies. AKOLADE | 3RD ANNUAL AUSTRALIAN GOVERNMENT PROCUREMENT SUMMIT Overview. In the wake of digital, social and transformational disruption, public sector procurement leaders nationally and internationally must equip their departments and organisations with the tools and strategies to remain at the forefront of development. Uniting government procurement leaders, Australia’s 3rd Annual Government Procurement AKOLADE | DIGITAL GOVERNMENT SUMMIT The digital shift is transforming the way government operates and delivers services to citizens. With the whole-of-government Digital WA Strategy aiming to have 75% of government related public transactions completed online by 2020; government departments and agencies are now focused on driving digital transformation through upskilled digital capability and proactive cyber resilience. AKOLADE | 3RD DIGITAL HOSPITALS SUMMIT Innovation is at the forefront of Australia's healthcare agenda with the National Digital Health Strategy 2018-2022 now approved. As hospitals transition to digital healthcare, it is crucial organisations have robust strategies in place to ensure systems are integrated smoothly, costs are kept to a minimum and that they continue to provide a high quality of care. AKOLADE | NATIONAL INDIGENOUS JUSTICE FORUM Indigenous injustice is a national issue that requires the attention and consideration from governments and communities around Australia. The National Indigenous Justice Forum will examine Australia’s history of Indigenous injustice and hear practical case studies on how to develop prevention and early intervention models to stop Indigenous AKOLADE | 2ND CONTACT CENTRE SUMMIT “This year’s Contact Centre Summit allowed me to catch up on all things CX, technology and hear from companies who I have admired. Having been out of the picture for a couple of years it was great to be back with passionate likeminded individuals and those companies which they represent.

ABOUT :: AKOLADE

About Us. At Akolade we strive to deliver leading-edge, well researched events designed to aide our clients in improving their business bottom line. Partnering with industry best organisations, our belief in the vibrancy and energy of the Australian business environment is the foundation of our commitment to providing the best

events in the

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Akolade would like to acknowledge the traditional owners of this country and pay our respects to Elders past, present and emerging. AKOLADE :: GETTING INVOLVED Akolade expertise is in bringing together the highest calibre and the most comprehensive professionals from all sectors of the economy. Akolade ensures that all the key links are well represented. If your organisation is seeking an effective mode of reaching your target audience, then it is in your interest to associate with Akolade

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AKOLADE :: OUR VALUES Akolade's values are the cornerstone of every interaction we have with partners and customers. They are the reason for our continued growth and success: Trust: Strengthens our relationships with all our stakeholders through the quality of our events and reliability of our services. Quality: We deliver accurate, reliable, credible and

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AKOLADE | STORE TRANSFORMATION SUMMIT The Retail Store Transformation Summit, co-located with the Retail Technology Summit, gathers world-wide leaders in store design, transformation and experience.This two day agenda has been curated to offer pioneering new insights into game changing physical retail store strategies. Traditional retail formats are being phased out, it’s critical to now bring forth innovation and memorable AKOLADE’S AGED CARE WEEK HelloCare/PageCare is an online magazine that encompasses all aspects of the elderly lifestyle and the aged care industry. We provide daily news articles of the highest quality, and utilize expert opinions relevant to the aged care industry to ensure that our audience is on the cutting edge of relevant information provided through the most credible of sources. AKOLADE | 4TH NATIONAL INDIGENOUS SOCIAL AND EMOTIONAL Overview. With cases of Indigenous suicide increasing at an alarming rate, Australia urgently needs to rethink the services currently being offered and implement strategies to increase Social and Emotional Wellbeing. Economic instability, disconnection to land, culture and identity, substance abuse and trauma are just some of the impacting AKOLADE | AUSTRALIA’S NOT-FOR-PROFIT LEADERS FORUM The Not-for-Profit sector in Australia is going through one of the biggest eras of change in history. With less government funding, increased competition, growing consumer demands and disruption of technology, many businesses in the industry are struggling to keep up and remain sustainable. AKOLADE | THE 2ND NATIONAL HOUSING AND HOMELESSNESS FORUM The 2nd National Housing & Homelessness Forum will examine how to improve housing issues for Aboriginal and Torres Strait Islander people. The Forum will also examine the lack of cultural understanding in the housing sector and how collaboration is crucial in order to have better outcomes. AKOLADE | INJURY PREVENTION FORUM Akolade’s Injury Prevention 2016 will provide a platform for knowledge sharing about how to reduce the cost of insurance premiums as well as implement effective early intervention and prevention strategies to create a positive workplace. What’s new for 2016: 22 expert presenters. 16 case studies. 2 exclusive post conference

workshops.

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