AEP OHIOMY ACCOUNTBILLS & PAYMENTSLOG INSAFETYSAVE ENERGYNEWS & INFO AEP Ohio offers many tips to help customers reduce energy usage and keep costs down. Review outages and problems, access your account, news and safety tips.

PAYMENT ASSISTANCE

Visiting the Public Utilities Commission of Ohio website or calling 800.686.7826. Apply. Emergency Rental Assistance Program If eligible, and while funds last, the federal Emergency Rental Assistance Program helps families pay rent and utilities as a result of COVID-19-related

hardships.

UNDERSTANDING YOUR BILL Here is where you find your payment options to either pay online, by mail or by phone. AEPOhio.com. PO Box 371496. Pittsburgh, PA 15250-7496. 1-800-611-0964 ($1.85 fee)

RATES - AEP OHIO

These rate schedules and bill calculation spreadsheets contain rates and charges that reflect billing tariffs approved by the Public Utilities Commission of Ohio (PUCO). If you have questions about these rate schedules, please contact customer services at 1-800-672-2231. Ohio Power Company standard tariffs. These rate schedules contain

rates

RENEWABLE ENERGY

Your equipment must be fueled by a renewable energy resource (solar, wind, biomass, landfill gas, or hydropower) or use a micro-turbine or a fuel cell. Your equipment must be located on your property behind the meter, and is designed to offset part or all of your electrical needs. How to Get Started: Submit a Net Energy Metering Service

SMART METERS

A smart meter is a digital meter equipped with two-way communication technology that provides near real-time meter readings. It securely transfers usage information to us for billing and operational purposes. A smart meter improves billing accuracy and gives you the

ability to

REPORT FRAUD & SCAMS Contact your local police through their non-emergency telephone number and report the scam. Please also call us at 800.672.2231 to report the scam. We are working with local, state and federal law enforcement agencies to identify and prosecute scammers. Should I report a

TEMPORARY SERVICE

Overhead service. Underground service. Approximate distance from nearest pole with transformer (overhead service) or transformer enclosure (underground service) Less than 100 feet. 100 to 300 feet. 300 to 1000 feet. More than 1000 feet. Not sure. Details about new construction request. GUIDE FOR ELECTRIC SERVICE AND METER INSTALLATIONS American Electric Power Company Meter and Service Guide 6 SECTION 2 DEFINITIONS CLEARANCES: The clear distance between two objects measured surface to surface. The clearance above ground, driveways, roads, etc. specified in this guide are the TARIFF & REVENUE CLASS CODES The following spreadsheet contains the tariff codes that map to the applicable tariff. You will find these tariff codes on the pre-enrollment list provided to PUCO Certified CRES Providers, on a quarterly basis for a fee of $150.00 each. A separate CD will be available for each AEP Ohio operating company. To obtain a CD, contact

Provider Support.

AEP OHIOMY ACCOUNTBILLS & PAYMENTSLOG INSAFETYSAVE ENERGYNEWS & INFO AEP Ohio offers many tips to help customers reduce energy usage and keep costs down. Review outages and problems, access your account, news and safety tips.

PAYMENT ASSISTANCE

Visiting the Public Utilities Commission of Ohio website or calling 800.686.7826. Apply. Emergency Rental Assistance Program If eligible, and while funds last, the federal Emergency Rental Assistance Program helps families pay rent and utilities as a result of COVID-19-related

hardships.

UNDERSTANDING YOUR BILL Here is where you find your payment options to either pay online, by mail or by phone. AEPOhio.com. PO Box 371496. Pittsburgh, PA 15250-7496. 1-800-611-0964 ($1.85 fee)

RATES - AEP OHIO

These rate schedules and bill calculation spreadsheets contain rates and charges that reflect billing tariffs approved by the Public Utilities Commission of Ohio (PUCO). If you have questions about these rate schedules, please contact customer services at 1-800-672-2231. Ohio Power Company standard tariffs. These rate schedules contain

rates

RENEWABLE ENERGY

Your equipment must be fueled by a renewable energy resource (solar, wind, biomass, landfill gas, or hydropower) or use a micro-turbine or a fuel cell. Your equipment must be located on your property behind the meter, and is designed to offset part or all of your electrical needs. How to Get Started: Submit a Net Energy Metering Service

SMART METERS

A smart meter is a digital meter equipped with two-way communication technology that provides near real-time meter readings. It securely transfers usage information to us for billing and operational purposes. A smart meter improves billing accuracy and gives you the

ability to

REPORT FRAUD & SCAMS Contact your local police through their non-emergency telephone number and report the scam. Please also call us at 800.672.2231 to report the scam. We are working with local, state and federal law enforcement agencies to identify and prosecute scammers. Should I report a

TEMPORARY SERVICE

Overhead service. Underground service. Approximate distance from nearest pole with transformer (overhead service) or transformer enclosure (underground service) Less than 100 feet. 100 to 300 feet. 300 to 1000 feet. More than 1000 feet. Not sure. Details about new construction request. GUIDE FOR ELECTRIC SERVICE AND METER INSTALLATIONS American Electric Power Company Meter and Service Guide 6 SECTION 2 DEFINITIONS CLEARANCES: The clear distance between two objects measured surface to surface. The clearance above ground, driveways, roads, etc. specified in this guide are the TARIFF & REVENUE CLASS CODES The following spreadsheet contains the tariff codes that map to the applicable tariff. You will find these tariff codes on the pre-enrollment list provided to PUCO Certified CRES Providers, on a quarterly basis for a fee of $150.00 each. A separate CD will be available for each AEP Ohio operating company. To obtain a CD, contact

Provider Support.

RENEWABLE ENERGY

Your equipment must be fueled by a renewable energy resource (solar, wind, biomass, landfill gas, or hydropower) or use a micro-turbine or a fuel cell. Your equipment must be located on your property behind the meter, and is designed to offset part or all of your electrical needs. How to Get Started: Submit a Net Energy Metering Service

OUTAGES - AEP OHIO

Stay in the Loop Even When the Power Goes Out. We always do our best to keep the lights on for the community, but sometimes outages occur. And when they do, we’ll not only send out our crews to fix the issue immediately, but we’ll be sure to let you know when electricity might be restored. We know you depend on us for power and we take that

TEMPORARY SERVICE

Overhead service. Underground service. Approximate distance from nearest pole with transformer (overhead service) or transformer enclosure (underground service) Less than 100 feet. 100 to 300 feet. 300 to 1000 feet. More than 1000 feet. Not sure. Details about new construction request.

VIEW NEWS RELEASE

June 1, 2020. GAHANNA, Ohio, June 1, 2020 – AEP Ohio, an American Electric Power (NYSE: AEP) company, today submitted to the Public Utilities Commission of Ohio (PUCO) a request to update the base rates charged to customers for delivering electricity to homes and business. AEP Ohio was required to initiate this process under a 2018 agreement UNDERGROUND CABLE PROJECT AEP Ohio is working to improve electric service for your and your neighbors. We’ll be checking underground cables to ensure they meet our standards. Our contractor, Novinium, will conduct tests to determine if the cable is in good shape or needs to be repaired or replaced. Why. The life expectancy on any underground conductor is

approximately

OUR COMPANY

We’re committed to putting you first, enriching your life, and delivering unmatched service as we work to provide you with safe, reliable power. Our commitment is proactive, ongoing, and ever-evolving. Every year, we invest millions of dollars to maintain, improve, and expand our system to ensure you have reliable electric

service, and there

APPLIANCES & ELECTRONICS Electronics, such as televisions, use up to 10 watts of energy when they're off and still plugged in. Use a power strip to plug in electronics and turn off the power strip when not in use. Purchase ENERGY STAR®-certified home electronics, which use less power than other models. Limit unnecessary use of video game consoles, which use

a lot of

LOAD PROFILES

Load Profiles. We perform all load profiling. Sample data and customer specific interval metering, when available, will be used in the development of the total load profile for which the Energy Service Provider is responsible for providing generation and possibly transmission services. CUSTOMER OWNED METER SOCKET SPECIFICATIONS Customer Owned Meter Socket Specifications AEPSpecMeterBase 4-22-2016.docx 2 All meter sockets, multigang sockets, and meter pedestals will be ringless style. AMERICAN ELECTRIC POWER CUSTOMER OWNED METER PEDESTAL American Electric Power Customer Owned Meter Pedestal Specifications AEPmeterpedestalspec 10-13-03.doc 2 AEP OHIOMY ACCOUNTBILLS & PAYMENTSLOG INSAFETYSAVE ENERGYNEWS & INFO AEP Ohio offers many tips to help customers reduce energy usage and keep costs down. Review outages and problems, access your account, news and safety tips.

PAYMENT ASSISTANCE

Visiting the Public Utilities Commission of Ohio website or calling 800.686.7826. Apply. Emergency Rental Assistance Program If eligible, and while funds last, the federal Emergency Rental Assistance Program helps families pay rent and utilities as a result of COVID-19-related

hardships.

UNDERSTANDING YOUR BILL Here is where you find your payment options to either pay online, by mail or by phone. AEPOhio.com. PO Box 371496. Pittsburgh, PA 15250-7496. 1-800-611-0964 ($1.85 fee)

RATES - AEP OHIO

These rate schedules and bill calculation spreadsheets contain rates and charges that reflect billing tariffs approved by the Public Utilities Commission of Ohio (PUCO). If you have questions about these rate schedules, please contact customer services at 1-800-672-2231. Ohio Power Company standard tariffs. These rate schedules contain

rates

RENEWABLE ENERGY

Your equipment must be fueled by a renewable energy resource (solar, wind, biomass, landfill gas, or hydropower) or use a micro-turbine or a fuel cell. Your equipment must be located on your property behind the meter, and is designed to offset part or all of your electrical needs. How to Get Started: Submit a Net Energy Metering Service

SMART METERS

A smart meter is a digital meter equipped with two-way communication technology that provides near real-time meter readings. It securely transfers usage information to us for billing and operational purposes. A smart meter improves billing accuracy and gives you the

ability to

REPORT FRAUD & SCAMS Contact your local police through their non-emergency telephone number and report the scam. Please also call us at 800.672.2231 to report the scam. We are working with local, state and federal law enforcement agencies to identify and prosecute scammers. Should I report a GUIDE FOR ELECTRIC SERVICE AND METER INSTALLATIONS American Electric Power Company Meter and Service Guide 6 SECTION 2 DEFINITIONS CLEARANCES: The clear distance between two objects measured surface to surface. The clearance above ground, driveways, roads, etc. specified in this guide are the

TEMPORARY SERVICE

Overhead service. Underground service. Approximate distance from nearest pole with transformer (overhead service) or transformer enclosure (underground service) Less than 100 feet. 100 to 300 feet. 300 to 1000 feet. More than 1000 feet. Not sure. Details about new construction request. TARIFF & REVENUE CLASS CODES The following spreadsheet contains the tariff codes that map to the applicable tariff. You will find these tariff codes on the pre-enrollment list provided to PUCO Certified CRES Providers, on a quarterly basis for a fee of $150.00 each. A separate CD will be available for each AEP Ohio operating company. To obtain a CD, contact

Provider Support.

AEP OHIOMY ACCOUNTBILLS & PAYMENTSLOG INSAFETYSAVE ENERGYNEWS & INFO AEP Ohio offers many tips to help customers reduce energy usage and keep costs down. Review outages and problems, access your account, news and safety tips.

PAYMENT ASSISTANCE

Visiting the Public Utilities Commission of Ohio website or calling 800.686.7826. Apply. Emergency Rental Assistance Program If eligible, and while funds last, the federal Emergency Rental Assistance Program helps families pay rent and utilities as a result of COVID-19-related

hardships.

UNDERSTANDING YOUR BILL Here is where you find your payment options to either pay online, by mail or by phone. AEPOhio.com. PO Box 371496. Pittsburgh, PA 15250-7496. 1-800-611-0964 ($1.85 fee)

RATES - AEP OHIO

These rate schedules and bill calculation spreadsheets contain rates and charges that reflect billing tariffs approved by the Public Utilities Commission of Ohio (PUCO). If you have questions about these rate schedules, please contact customer services at 1-800-672-2231. Ohio Power Company standard tariffs. These rate schedules contain

rates

RENEWABLE ENERGY

Your equipment must be fueled by a renewable energy resource (solar, wind, biomass, landfill gas, or hydropower) or use a micro-turbine or a fuel cell. Your equipment must be located on your property behind the meter, and is designed to offset part or all of your electrical needs. How to Get Started: Submit a Net Energy Metering Service

SMART METERS

A smart meter is a digital meter equipped with two-way communication technology that provides near real-time meter readings. It securely transfers usage information to us for billing and operational purposes. A smart meter improves billing accuracy and gives you the

ability to

REPORT FRAUD & SCAMS Contact your local police through their non-emergency telephone number and report the scam. Please also call us at 800.672.2231 to report the scam. We are working with local, state and federal law enforcement agencies to identify and prosecute scammers. Should I report a GUIDE FOR ELECTRIC SERVICE AND METER INSTALLATIONS American Electric Power Company Meter and Service Guide 6 SECTION 2 DEFINITIONS CLEARANCES: The clear distance between two objects measured surface to surface. The clearance above ground, driveways, roads, etc. specified in this guide are the

TEMPORARY SERVICE

Overhead service. Underground service. Approximate distance from nearest pole with transformer (overhead service) or transformer enclosure (underground service) Less than 100 feet. 100 to 300 feet. 300 to 1000 feet. More than 1000 feet. Not sure. Details about new construction request. TARIFF & REVENUE CLASS CODES The following spreadsheet contains the tariff codes that map to the applicable tariff. You will find these tariff codes on the pre-enrollment list provided to PUCO Certified CRES Providers, on a quarterly basis for a fee of $150.00 each. A separate CD will be available for each AEP Ohio operating company. To obtain a CD, contact

Provider Support.

RENEWABLE ENERGY

Your equipment must be fueled by a renewable energy resource (solar, wind, biomass, landfill gas, or hydropower) or use a micro-turbine or a fuel cell. Your equipment must be located on your property behind the meter, and is designed to offset part or all of your electrical needs. How to Get Started: Submit a Net Energy Metering Service

OUTAGES - AEP OHIO

Stay in the Loop Even When the Power Goes Out. We always do our best to keep the lights on for the community, but sometimes outages occur. And when they do, we’ll not only send out our crews to fix the issue immediately, but we’ll be sure to let you know when electricity might be restored. We know you depend on us for power and we take that

TEMPORARY SERVICE

Overhead service. Underground service. Approximate distance from nearest pole with transformer (overhead service) or transformer enclosure (underground service) Less than 100 feet. 100 to 300 feet. 300 to 1000 feet. More than 1000 feet. Not sure. Details about new construction request.

VIEW NEWS RELEASE

June 1, 2020. GAHANNA, Ohio, June 1, 2020 – AEP Ohio, an American Electric Power (NYSE: AEP) company, today submitted to the Public Utilities Commission of Ohio (PUCO) a request to update the base rates charged to customers for delivering electricity to homes and business. AEP Ohio was required to initiate this process under a 2018 agreement UNDERGROUND CABLE PROJECT AEP Ohio is working to improve electric service for your and your neighbors. We’ll be checking underground cables to ensure they meet our standards. Our contractor, Novinium, will conduct tests to determine if the cable is in good shape or needs to be repaired or replaced. Why. The life expectancy on any underground conductor is

approximately

OUR COMPANY

We’re committed to putting you first, enriching your life, and delivering unmatched service as we work to provide you with safe, reliable power. Our commitment is proactive, ongoing, and ever-evolving. Every year, we invest millions of dollars to maintain, improve, and expand our system to ensure you have reliable electric

service, and there

APPLIANCES & ELECTRONICS Electronics, such as televisions, use up to 10 watts of energy when they're off and still plugged in. Use a power strip to plug in electronics and turn off the power strip when not in use. Purchase ENERGY STAR®-certified home electronics, which use less power than other models. Limit unnecessary use of video game consoles, which use

a lot of

LOAD PROFILES

Load Profiles. We perform all load profiling. Sample data and customer specific interval metering, when available, will be used in the development of the total load profile for which the Energy Service Provider is responsible for providing generation and possibly transmission services. CUSTOMER OWNED METER SOCKET SPECIFICATIONS Customer Owned Meter Socket Specifications AEPSpecMeterBase 4-22-2016.docx 2 All meter sockets, multigang sockets, and meter pedestals will be ringless style. AMERICAN ELECTRIC POWER CUSTOMER OWNED METER PEDESTAL American Electric Power Customer Owned Meter Pedestal Specifications AEPmeterpedestalspec 10-13-03.doc 2 AEP OHIOMY ACCOUNTBILLS & PAYMENTSLOG INSAFETYSAVE ENERGYNEWS & INFO AEP Ohio offers many tips to help customers reduce energy usage and keep costs down. Review outages and problems, access your account, news and safety tips.

PAYMENT ASSISTANCE

Visiting the Public Utilities Commission of Ohio website or calling 800.686.7826. Apply. Emergency Rental Assistance Program If eligible, and while funds last, the federal Emergency Rental Assistance Program helps families pay rent and utilities as a result of COVID-19-related

hardships.

UNDERSTANDING YOUR BILL Here is where you find your payment options to either pay online, by mail or by phone. AEPOhio.com. PO Box 371496. Pittsburgh, PA 15250-7496. 1-800-611-0964 ($1.85 fee)

RATES - AEP OHIO

These rate schedules and bill calculation spreadsheets contain rates and charges that reflect billing tariffs approved by the Public Utilities Commission of Ohio (PUCO). If you have questions about these rate schedules, please contact customer services at 1-800-672-2231. Ohio Power Company standard tariffs. These rate schedules contain

rates

OUTAGES - AEP OHIO

Stay in the Loop Even When the Power Goes Out. We always do our best to keep the lights on for the community, but sometimes outages occur. And when they do, we’ll not only send out our crews to fix the issue immediately, but we’ll be sure to let you know when electricity might be restored. We know you depend on us for power and we take that

RENEWABLE ENERGY

Your equipment must be fueled by a renewable energy resource (solar, wind, biomass, landfill gas, or hydropower) or use a micro-turbine or a fuel cell. Your equipment must be located on your property behind the meter, and is designed to offset part or all of your electrical needs. How to Get Started: Submit a Net Energy Metering Service GUIDE FOR ELECTRIC SERVICE AND METER INSTALLATIONS American Electric Power Company Meter and Service Guide 6 SECTION 2 DEFINITIONS CLEARANCES: The clear distance between two objects measured surface to surface. The clearance above ground, driveways, roads, etc. specified in this guide are the

SOLAR - AEP OHIO

Solar Energy. We believe in the promise of clean energy and are committed to help lead that transition to a brighter future. By generating more energy from renewable resources, deploying new technologies and modernizing the grid to achieve a low- to no-carbon future, we are at the forefront of this transformation. TARIFF & REVENUE CLASS CODES The following spreadsheet contains the tariff codes that map to the applicable tariff. You will find these tariff codes on the pre-enrollment list provided to PUCO Certified CRES Providers, on a quarterly basis for a fee of $150.00 each. A separate CD will be available for each AEP Ohio operating company. To obtain a CD, contact

Provider Support.

AMERICAN ELECTRIC POWER CUSTOMER OWNED METER PEDESTAL American Electric Power Customer Owned Meter Pedestal Specifications AEPmeterpedestalspec 10-13-03.doc 1 AEP OHIOMY ACCOUNTBILLS & PAYMENTSLOG INSAFETYSAVE ENERGYNEWS & INFO AEP Ohio offers many tips to help customers reduce energy usage and keep costs down. Review outages and problems, access your account, news and safety tips.

PAYMENT ASSISTANCE

Visiting the Public Utilities Commission of Ohio website or calling 800.686.7826. Apply. Emergency Rental Assistance Program If eligible, and while funds last, the federal Emergency Rental Assistance Program helps families pay rent and utilities as a result of COVID-19-related

hardships.

UNDERSTANDING YOUR BILL Here is where you find your payment options to either pay online, by mail or by phone. AEPOhio.com. PO Box 371496. Pittsburgh, PA 15250-7496. 1-800-611-0964 ($1.85 fee)

RATES - AEP OHIO

These rate schedules and bill calculation spreadsheets contain rates and charges that reflect billing tariffs approved by the Public Utilities Commission of Ohio (PUCO). If you have questions about these rate schedules, please contact customer services at 1-800-672-2231. Ohio Power Company standard tariffs. These rate schedules contain

rates

OUTAGES - AEP OHIO

Stay in the Loop Even When the Power Goes Out. We always do our best to keep the lights on for the community, but sometimes outages occur. And when they do, we’ll not only send out our crews to fix the issue immediately, but we’ll be sure to let you know when electricity might be restored. We know you depend on us for power and we take that

RENEWABLE ENERGY

Your equipment must be fueled by a renewable energy resource (solar, wind, biomass, landfill gas, or hydropower) or use a micro-turbine or a fuel cell. Your equipment must be located on your property behind the meter, and is designed to offset part or all of your electrical needs. How to Get Started: Submit a Net Energy Metering Service GUIDE FOR ELECTRIC SERVICE AND METER INSTALLATIONS American Electric Power Company Meter and Service Guide 6 SECTION 2 DEFINITIONS CLEARANCES: The clear distance between two objects measured surface to surface. The clearance above ground, driveways, roads, etc. specified in this guide are the

SOLAR - AEP OHIO

Solar Energy. We believe in the promise of clean energy and are committed to help lead that transition to a brighter future. By generating more energy from renewable resources, deploying new technologies and modernizing the grid to achieve a low- to no-carbon future, we are at the forefront of this transformation. TARIFF & REVENUE CLASS CODES The following spreadsheet contains the tariff codes that map to the applicable tariff. You will find these tariff codes on the pre-enrollment list provided to PUCO Certified CRES Providers, on a quarterly basis for a fee of $150.00 each. A separate CD will be available for each AEP Ohio operating company. To obtain a CD, contact

Provider Support.

AMERICAN ELECTRIC POWER CUSTOMER OWNED METER PEDESTAL American Electric Power Customer Owned Meter Pedestal Specifications AEPmeterpedestalspec 10-13-03.doc 1

PAYMENT ASSISTANCE

Visiting the Public Utilities Commission of Ohio website or calling 800.686.7826. Apply. Emergency Rental Assistance Program If eligible, and while funds last, the federal Emergency Rental Assistance Program helps families pay rent and utilities as a result of COVID-19-related

hardships.

RENEWABLE ENERGY

Your equipment must be fueled by a renewable energy resource (solar, wind, biomass, landfill gas, or hydropower) or use a micro-turbine or a fuel cell. Your equipment must be located on your property behind the meter, and is designed to offset part or all of your electrical needs. How to Get Started: Submit a Net Energy Metering Service REPORT FRAUD & SCAMS Contact your local police through their non-emergency telephone number and report the scam. Please also call us at 800.672.2231 to report the scam. We are working with local, state and federal law enforcement agencies to identify and prosecute scammers. Should I report a

TEMPORARY SERVICE

Overhead service. Underground service. Approximate distance from nearest pole with transformer (overhead service) or transformer enclosure (underground service) Less than 100 feet. 100 to 300 feet. 300 to 1000 feet. More than 1000 feet. Not sure. Details about new construction request. APPLIANCES & ELECTRONICS Electronics, such as televisions, use up to 10 watts of energy when they're off and still plugged in. Use a power strip to plug in electronics and turn off the power strip when not in use. Purchase ENERGY STAR®-certified home electronics, which use less power than other models. Limit unnecessary use of video game consoles, which use

a lot of

CUSTOMER HANDBOOK

CUSTOMER SERVICE www.AEPOhio.com • (800) 672-2231 Contact us to open or close an account, ask questions about your bill, sign up for paperless billing, report a AMERICAN ELECTRIC POWER CUSTOMER OWNED CURRENT TRANSFORMER Title: Microsoft Word - AEP Current Transformer spec 02-01-2021.doc Author: s305495 Created Date: 2/1/2021 2:02:23 PM AEP WEST CUSTOMER OWNED METER SOCKET SPECIFICATIONS Single Position Meter Sockets MILBANK DURHAM B-Line Talon Siemens Midwest (GE) Midwest GE labeled Continuous Capacity Catalog # Catalog # Catalog # Catalog # Catalog # Catalog # 100amp 1ph OH/UG 4T U8435-YL-KK-BLG-AEPU CUSTOMER OWNED METER SOCKET SPECIFICATIONS Customer Owned Meter Socket Specifications AEPSpecMeterBase 4-22-2016.docx 1 Enclosure Construction Steel enclosures shall be a minimum of G-90 galvanized steel. AMERICAN ELECTRIC POWER CUSTOMER OWNED METER PEDESTAL American Electric Power Customer Owned Meter Pedestal Specifications AEPmeterpedestalspec 10-13-03.doc 2 AEP OHIOMY ACCOUNTBILLS & PAYMENTSLOG INSAFETYSAVE ENERGYNEWS & INFO AEP Ohio offers many tips to help customers reduce energy usage and keep costs down. Review outages and problems, access your account, news and safety tips.

PAYMENT ASSISTANCE

Visiting the Public Utilities Commission of Ohio website or calling 800.686.7826. Apply. Emergency Rental Assistance Program If eligible, and while funds last, the federal Emergency Rental Assistance Program helps families pay rent and utilities as a result of COVID-19-related

hardships.

RATES - AEP OHIO

These rate schedules and bill calculation spreadsheets contain rates and charges that reflect billing tariffs approved by the Public Utilities Commission of Ohio (PUCO). If you have questions about these rate schedules, please contact customer services at 1-800-672-2231. Ohio Power Company standard tariffs. These rate schedules contain

rates

UNDERSTANDING YOUR BILL Here is where you find your payment options to either pay online, by mail or by phone. AEPOhio.com. PO Box 371496. Pittsburgh, PA 15250-7496. 1-800-611-0964 ($1.85 fee)

RENEWABLE ENERGY

Your equipment must be fueled by a renewable energy resource (solar, wind, biomass, landfill gas, or hydropower) or use a micro-turbine or a fuel cell. Your equipment must be located on your property behind the meter, and is designed to offset part or all of your electrical needs. How to Get Started: Submit a Net Energy Metering Service REPORT FRAUD & SCAMS Contact your local police through their non-emergency telephone number and report the scam. Please also call us at 800.672.2231 to report the scam. We are working with local, state and federal law enforcement agencies to identify and prosecute scammers. Should I report a TARIFF & REVENUE CLASS CODES The following spreadsheet contains the tariff codes that map to the applicable tariff. You will find these tariff codes on the pre-enrollment list provided to PUCO Certified CRES Providers, on a quarterly basis for a fee of $150.00 each. A separate CD will be available for each AEP Ohio operating company. To obtain a CD, contact

Provider Support.

GUIDE FOR ELECTRIC SERVICE AND METER INSTALLATIONS American Electric Power Company Meter and Service Guide 6 SECTION 2 DEFINITIONS CLEARANCES: The clear distance between two objects measured surface to surface. The clearance above ground, driveways, roads, etc. specified in this guide are the

LOAD PROFILES

Load Profiles. We perform all load profiling. Sample data and customer specific interval metering, when available, will be used in the development of the total load profile for which the Energy Service Provider is responsible for providing generation and possibly transmission services. AMERICAN ELECTRIC POWER CUSTOMER OWNED METER PEDESTAL American Electric Power Customer Owned Meter Pedestal Specifications AEPmeterpedestalspec 10-13-03.doc 1 AEP OHIOMY ACCOUNTBILLS & PAYMENTSLOG INSAFETYSAVE ENERGYNEWS & INFO AEP Ohio offers many tips to help customers reduce energy usage and keep costs down. Review outages and problems, access your account, news and safety tips.

PAYMENT ASSISTANCE

Visiting the Public Utilities Commission of Ohio website or calling 800.686.7826. Apply. Emergency Rental Assistance Program If eligible, and while funds last, the federal Emergency Rental Assistance Program helps families pay rent and utilities as a result of COVID-19-related

hardships.

RATES - AEP OHIO

These rate schedules and bill calculation spreadsheets contain rates and charges that reflect billing tariffs approved by the Public Utilities Commission of Ohio (PUCO). If you have questions about these rate schedules, please contact customer services at 1-800-672-2231. Ohio Power Company standard tariffs. These rate schedules contain

rates

UNDERSTANDING YOUR BILL Here is where you find your payment options to either pay online, by mail or by phone. AEPOhio.com. PO Box 371496. Pittsburgh, PA 15250-7496. 1-800-611-0964 ($1.85 fee)

RENEWABLE ENERGY

Your equipment must be fueled by a renewable energy resource (solar, wind, biomass, landfill gas, or hydropower) or use a micro-turbine or a fuel cell. Your equipment must be located on your property behind the meter, and is designed to offset part or all of your electrical needs. How to Get Started: Submit a Net Energy Metering Service REPORT FRAUD & SCAMS Contact your local police through their non-emergency telephone number and report the scam. Please also call us at 800.672.2231 to report the scam. We are working with local, state and federal law enforcement agencies to identify and prosecute scammers. Should I report a TARIFF & REVENUE CLASS CODES The following spreadsheet contains the tariff codes that map to the applicable tariff. You will find these tariff codes on the pre-enrollment list provided to PUCO Certified CRES Providers, on a quarterly basis for a fee of $150.00 each. A separate CD will be available for each AEP Ohio operating company. To obtain a CD, contact

Provider Support.

GUIDE FOR ELECTRIC SERVICE AND METER INSTALLATIONS American Electric Power Company Meter and Service Guide 6 SECTION 2 DEFINITIONS CLEARANCES: The clear distance between two objects measured surface to surface. The clearance above ground, driveways, roads, etc. specified in this guide are the

LOAD PROFILES

Load Profiles. We perform all load profiling. Sample data and customer specific interval metering, when available, will be used in the development of the total load profile for which the Energy Service Provider is responsible for providing generation and possibly transmission services. AMERICAN ELECTRIC POWER CUSTOMER OWNED METER PEDESTAL American Electric Power Customer Owned Meter Pedestal Specifications AEPmeterpedestalspec 10-13-03.doc 1

PAYMENT ASSISTANCE

Visiting the Public Utilities Commission of Ohio website or calling 800.686.7826. Apply. Emergency Rental Assistance Program If eligible, and while funds last, the federal Emergency Rental Assistance Program helps families pay rent and utilities as a result of COVID-19-related

hardships.

OUTAGES - AEP OHIO

Stay in the Loop Even When the Power Goes Out. We always do our best to keep the lights on for the community, but sometimes outages occur. And when they do, we’ll not only send out our crews to fix the issue immediately, but we’ll be sure to let you know when electricity might be restored. We know you depend on us for power and we take that

VIEW NEWS RELEASE

June 1, 2020. GAHANNA, Ohio, June 1, 2020 – AEP Ohio, an American Electric Power (NYSE: AEP) company, today submitted to the Public Utilities Commission of Ohio (PUCO) a request to update the base rates charged to customers for delivering electricity to homes and business. AEP Ohio was required to initiate this process under a 2018 agreement

TEMPORARY SERVICE

Overhead service. Underground service. Approximate distance from nearest pole with transformer (overhead service) or transformer enclosure (underground service) Less than 100 feet. 100 to 300 feet. 300 to 1000 feet. More than 1000 feet. Not sure. Details about new construction request. UNDERGROUND CABLE PROJECT AEP Ohio is working to improve electric service for your and your neighbors. We’ll be checking underground cables to ensure they meet our standards. Our contractor, Novinium, will conduct tests to determine if the cable is in good shape or needs to be repaired or replaced. Why. The life expectancy on any underground conductor is

approximately

NEW HOME SERVICE

Getting Started. Use our online form to request permanent service for a new home. You can also request service by calling us at 800.672.2231. When placing your order, please have the following information ready: Contact for project (name, phone number and email address) Name, phone number, and email for the primary account holder

(if different

GUIDE FOR ELECTRIC SERVICE AND METER INSTALLATIONS American Electric Power Company Meter and Service Guide 6 SECTION 2 DEFINITIONS CLEARANCES: The clear distance between two objects measured surface to surface. The clearance above ground, driveways, roads, etc. specified in this guide are the APPLIANCES & ELECTRONICS Electronics, such as televisions, use up to 10 watts of energy when they're off and still plugged in. Use a power strip to plug in electronics and turn off the power strip when not in use. Purchase ENERGY STAR®-certified home electronics, which use less power than other models. Limit unnecessary use of video game consoles, which use

a lot of

NISSAN LEAF

Get a rebate of up to $8,500 on a Nissan LEAF. AEP Ohio customers & business fleet owners are eligible for a discount up to $8,500 (off MSRP) on a 2020 Nissan LEAF AMERICAN ELECTRIC POWER CUSTOMER OWNED METER PEDESTAL American Electric Power Customer Owned Meter Pedestal Specifications AEPmeterpedestalspec 10-13-03.doc 2 AEP OHIOMY ACCOUNTBILLS & PAYMENTSLOG INSAFETYSAVE ENERGYNEWS & INFO AEP Ohio offers many tips to help customers reduce energy usage and keep costs down. Review outages and problems, access your account, news and safety tips.

PAYMENT ASSISTANCE

State of Ohio’s PIPP (Percentage of Income Payment Plan) PIPP makes monthly payments more affordable and paying on time and in full each month reduces the outstanding balance. In fact, after 24 on-time and in-full payments in a row, the outstanding balance is eliminated.

RATES - AEP OHIO

Ohio Power Company standard tariffs. These rate schedules contain rates and charges for unbundled standard service and are applicable to customers of the Ohio Power Company, which is registered to do business in Ohio as AEP Ohio.. Ohio Power Company OAD tariffs. These rate schedules contain rates and charges for open access distribution service and are applicable only to customers of

OUTAGES - AEP OHIO

Stay in the Loop Even When the Power Goes Out. We always do our best to keep the lights on for the community, but sometimes outages occur. And when they do, we’ll not only send out our crews to fix the issue immediately, but we’ll be sure to let you know when electricity

might be restored.

RENEWABLE ENERGY

Powering A Cleaner Future For Us All. What if we could reduce energy costs and pollution at the same time? Welcome to the world of

renewable energy,

UNDERSTANDING YOUR BILL We designed our bill, with the help of customers, to be easy to read and understand. The Basics. Important information comes first. Find out how much you owe, when your bill is due, and see your account number right at the top of the page. REPORT FRAUD & SCAMS Our commitment to safety drives us as a company that serves the public good. Simply stated, we want to keep you safe from financial scams. Especially financial scams that involve criminals using our name to threaten or compel you to give them money. TARIFF & REVENUE CLASS CODES All Tariffs. This lists all tariffs, regardless of service delivery voltage, available in that particular operating company. This chart also maps the tariff

LOAD PROFILES

Load Profiles. We perform all load profiling. Sample data and customer specific interval metering, when available, will be used in the development of the total load profile for which the Energy Service Provider is responsible for providing generation and possibly transmission services. AMERICAN ELECTRIC POWER CUSTOMER OWNED METER PEDESTAL American Electric Power Customer Owned Meter Pedestal Specifications AEPmeterpedestalspec 10-13-03.doc 1 AEP OHIOMY ACCOUNTBILLS & PAYMENTSLOG INSAFETYSAVE ENERGYNEWS & INFO AEP Ohio offers many tips to help customers reduce energy usage and keep costs down. Review outages and problems, access your account, news and safety tips.

PAYMENT ASSISTANCE

State of Ohio’s PIPP (Percentage of Income Payment Plan) PIPP makes monthly payments more affordable and paying on time and in full each month reduces the outstanding balance. In fact, after 24 on-time and in-full payments in a row, the outstanding balance is eliminated.

RATES - AEP OHIO

Ohio Power Company standard tariffs. These rate schedules contain rates and charges for unbundled standard service and are applicable to customers of the Ohio Power Company, which is registered to do business in Ohio as AEP Ohio.. Ohio Power Company OAD tariffs. These rate schedules contain rates and charges for open access distribution service and are applicable only to customers of

OUTAGES - AEP OHIO

Stay in the Loop Even When the Power Goes Out. We always do our best to keep the lights on for the community, but sometimes outages occur. And when they do, we’ll not only send out our crews to fix the issue immediately, but we’ll be sure to let you know when electricity

might be restored.

RENEWABLE ENERGY

Powering A Cleaner Future For Us All. What if we could reduce energy costs and pollution at the same time? Welcome to the world of

renewable energy,

UNDERSTANDING YOUR BILL We designed our bill, with the help of customers, to be easy to read and understand. The Basics. Important information comes first. Find out how much you owe, when your bill is due, and see your account number right at the top of the page. REPORT FRAUD & SCAMS Our commitment to safety drives us as a company that serves the public good. Simply stated, we want to keep you safe from financial scams. Especially financial scams that involve criminals using our name to threaten or compel you to give them money. TARIFF & REVENUE CLASS CODES All Tariffs. This lists all tariffs, regardless of service delivery voltage, available in that particular operating company. This chart also maps the tariff

LOAD PROFILES

Load Profiles. We perform all load profiling. Sample data and customer specific interval metering, when available, will be used in the development of the total load profile for which the Energy Service Provider is responsible for providing generation and possibly transmission services. AMERICAN ELECTRIC POWER CUSTOMER OWNED METER PEDESTAL American Electric Power Customer Owned Meter Pedestal Specifications AEPmeterpedestalspec 10-13-03.doc 1

CONTACT - AEP OHIO

Need help paying your bill? Payment extensions are an option if you just need a few days and can pay in full, while Extended Payment Arrangements help spread payments out over a few months. For a full list of assistance options: See payment assistance. Leveling out your payments. Our Average Monthly Payment (AMP) plan helps stabilize your

monthly bills.

UNDERSTANDING YOUR BILL We designed our bill, with the help of customers, to be easy to read and understand. The Basics. Important information comes first. Find out how much you owe, when your bill is due, and see your account number right at the top of the page.

RENEWABLE ENERGY

Powering A Cleaner Future For Us All. What if we could reduce energy costs and pollution at the same time? Welcome to the world of

renewable energy,

OUR COMPANY

Every year, we invest millions of dollars to maintain, improve, and expand our system to ensure you have reliable electric service, and there’s reliable service for future customers.

VIEW NEWS RELEASE

GAHANNA, Ohio, June 1, 2020 – AEP Ohio, an American Electric Power (NYSE: AEP) company, today submitted to the Public Utilities Commission of Ohio (PUCO) a request to update the base rates charged to customers for delivering electricity to homes and business. AEP Ohio was required to initiate this process under a 2018 agreement between regulators and other groups. REPORT FRAUD & SCAMS Our commitment to safety drives us as a company that serves the public good. Simply stated, we want to keep you safe from financial scams. Especially financial scams that involve criminals using our name to threaten or compel you to give them money. AVERAGE MONTHLY PAYMENTS The AMP plan is calculated monthly based on the current twelve month average which fluctuates slightly. This plan recalculates each month which avoids the potential of accumulating a large settlement balance, or credit, at the anniversary month.

TEMPORARY SERVICE

What Does "Remember User ID” Mean? “Remember User ID” helps you log in without having to memorize your ID or look it up every time. When you opt in, we automatically fill in GUIDE FOR ELECTRIC SERVICE AND METER INSTALLATIONS American Electric Power Company Meter and Service Guide 6 SECTION 2 DEFINITIONS CLEARANCES: The clear distance between two objects measured surface to surface. The clearance above ground, driveways, roads, etc. specified in this guide are the APPLIANCES & ELECTRONICS Appliance Tips. Upgrade to a ENERGY STAR®-certified refrigerator if your fridge is more than 10 years old and you’ll use half the energy.; Use cold water when you do laundry. Run your dishwasher only when you have a full load. Use the air dry cycle on your dishwasher.

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Use of this site constitutes acceptance of the AEP Terms and Conditions. View our Privacy Policy. © 1996-2019 American Electric Power. All Rights Reserved.

PRIVACY POLICY

PRIVACY POLICY FOR AEP OHIO, A UNIT OF AMERICAN ELECTRIC POWER (AEP)

SCOPE

This Privacy Policy applies only to AEPOhio.com and the AEP Ohio customer mobile app (com.aep.customerapp.aepohio). Other AEP websites and apps may be governed by their own privacy policies, appropriate to the uses and needs of each. Throughout the site or app, we may provide links to resources and sites that are not part of AEPOhio.com or the AEP Ohio customer mobile app. This Privacy Policy does not apply to those resources and sites.

CONSENT

By using this site or app, you consent to the terms of this Privacy Policy. Whenever you submit information via this site or app, you agree to the collection, use, and disclosure of that information in accordance with this Privacy Policy. INFORMATION COLLECTED

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PASSIVELY COLLECTED INFORMATION During your use of this site or app, we may collect anonymous information about your visit here through the use of server logs, cookies, scripts, tracking pixels and other Web traffic tracking systems. This information is aggregated and used to improve user experience through analysis of user activities. This information is never combined with any of the personally identifiable information you may provide in your use of the features of this site or app.

*

PERSONALLY IDENTIFIABLE INFORMATION On certain forms of this site or app, you may be asked to provide information about yourself or your account with us, either to identify yourself to us or to request a service from us. In each case, we will inform you what information is provided at your option and what information is required to complete the transaction or activity you are engaged in. If you are unwilling to provide this required information, you will be unable to complete the requested transaction. USE AND DISCLOSURE OF INFORMATION The information you provide to us will be used to respond to requests you may make for services. Some or all of this information may be added to your permanent account record and may be used for research

purposes.

In addition, we may use elements of this information in the following

situations:

* We may transfer the information to AEP Ohio’s affiliates and subsidiaries, unless such transfer is prohibited by law; * We may transfer the information as part of a merger, consolidation, acquisition, divestiture or other corporate restructuring (including bankruptcy); * We may make the information available to third parties who are providing the product, service or information that you have requested (but not your password); * We may make such information available to third parties who are providing services to AEP Ohio (for example, providing the information to third parties performing computer-related services for AEP Ohio); * We may use the information to communicate with you about products and services that may be of interest to you. * We may disclose the information if we form a good-faith belief that disclosure of such information is necessary to investigate, prevent, or take action regarding any illegal activities or regarding interference with the operation of our site or violation of its terms

of use; or

* We may disclose the information if we believe that disclosure is required by law or regulation or in response to a subpoena or other order of a court or other governmental agency. AEP Ohio uses Flurry Analytics Service (provided by Yahoo) in order to improve its mobile apps. Flurry’s privacy policy governs the use of this information. Also, AEP Ohio reserves the right to share any aggregated information (i.e., non-personally identifiable information) with any third parties for any reason, unless prohibited by law. We will not sell, rent or otherwise disclose the information we gather about you or your account to any third party, except as outlined in this Privacy Policy.

SECURITY

AEP Ohio takes reasonable steps to protect your personally identifiable information as it is transferred to us, through the use of Web technologies such as the Secure Sockets Layer and others. However, no Internet transmission of information is ever completely secure or error-free. In particular, e-mail sent to or from AEP Ohio

may not be secure.

HOW TO REACH US

If you would like to update your personally identifiable information or if you have questions about this privacy policy, please contact us. CHANGES TO THIS POLICY AEP Ohio reserves the right to change this Privacy Policy at any time. If this Privacy Policy changes, the revised policy will be posted to this site. Please review this Privacy Policy before you provide any personally identifiable information through this site. Use of our web site after the posting of a revised privacy policy constitutes your consent to the revised policy. This policy was last revised on December 13, 2017.

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