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Text
* About us
* Privacy Policy
* Cookies
* Arrest
* Arrested – What happens now?* Being charged
* Bail
* Caution
* Rights in custody
* Going to Court
* Which court?
* What time?
* Restrictions
* Facilities at court* Remand in custody
* Sentencing – Youth courts * Community sentences* Community order
* What is a ‘Breach? * Intensive Alternative to Custody (IAC)* Offender Managers
* Prison
* Where will they be taken?* Sentence length
* Telling the Children* Keeping in Touch
* Visiting a Prison
* Help with the cost of prison visits * Property and Money * Transfer of prisoners * Locating a prisoner* Prisoner Category
* Indeterminate, extended and life sentences * Care and support needs * Making a Complaint * Worried about Self Harm or Suicide* Release
* Release Date
* Home Detention Curfew (HDC) * Release on licence* Parole
* Recall to Prison
* Rehabilitation of Offenders Act * Release on temporary licence* Scotland
* Northern Ireland
* Fact sheets
* Free Leaflets and Posters* Useful links
ARCHIVES
* May 2015
* August 2014
* February 2011
* January 2011
META
* Log in
Helpline 0808 808 2003 WELCOME TO THE NATIONAL PRISONERS’ FAMILIES HELPLINE WEBSITE FORENGLAND AND WALES
The National Prisoners’ Families Helpline can support you if a family member is in contact with the criminal justice system. We provide advice and information on all aspects from what happens on arrest, visiting a prison to preparing for release. We support families in England and Wales and you can find information about organisations who can support you in Scotland and Northern Irelandon our website.
HELPLINE OPENING HOURS For help or advice please contact the Helpline on 0808 808 2003 (freephone: including most mobiles). The helpline is open 9am – 8pm Monday to Friday and 10am – 3pm Saturday and Sunday. Please note the helpline is closed on Bank Holidays. FIND OUT WHAT HAPPENS IF A FAMILY MEMBER HAS BEEN ARRESTED You can find lots of information on this website about what to expect if a member of your family is arrestedfrom
what it means if they are charged,
how bail works
, to their
rights in custody
. The
information provided on this website aims to help you understand what will happen next and explain the terms and processes you may come across in your journey through the Criminal Justice System. You can also find advice on what to expect if your family member hasto go to court
with support on how to find out which court they will go to,
what to expect at the court as well as what happens when someone isremanded in custody
.
VISITING A PRISON
When someone is sent to prison it can affect the whole family. For the prisoner, being separated from family and friends can be one of the most difficult aspects of their sentence. Here you can find information and advice on what to expect when you visit a prison, how to
arrange a visit, what happens when a prisoner is transferred,
advice about what you can take to a family member in prison as well as lots more information.COMING HOME
You can find useful information on all aspects of your loved one being released from prison on our website. You can information on releasedates , Home
Detention Curfew (HDC)/Tag, what it means to be released on licenseand
information on being recalled to prison.
TRANSLATION SERVICE
If your first language is not English there is a translation service available when using the Prisoners’ Families website. Simply scroll to the bottom of the page, on any page of the website and you will find the Google Translate toolbar where you can select from over100 languages.
FREE LEAFLETS AND POSTERS Leaflets and posters giving details of our services are now available. You can download the Leafletor Poster
online. Alternatively you can contact us by emailing info@prisonersfamilies.org to order posters and leaflets.ABOUT THE HELPLINE
The National Prisoners’ Families Helpline is operated by Prison Advice and Care Trust under contract to Her Majesty’s Prison & Probation Service and provides information and support for families across England and Wales. All calls are free, from landlines and mobiles, and confidential. To learn more about our privacy policy, please click here.
FOLLOW US!
Follow us on Twitter @PFHelpline for updates and newsOPENING HOURS
Monday – Friday
9:00am – 8:00pm
Saturdays and Sunday10:00am – 3:00pm.
CONTACT THE HELPLINE USING OUR NEW WEB FORM You can now contact our helpline team by filling in our webform. Send us
your query and the team will get back to you. CALL OR EMAIL THE HELPLINEHelpline:
0808 808 2003
EMAIL US:
INFO@PRISONERSFAMILIES.ORG We aim to respond to emails within three working days. If you have urgent concerns about the safety of a prisoner, please report this to the prison safer custody team directly. Prisoners’ Families HelplinePact
29 Peckham Road
London
SE5 8UA
NATIONAL PRISONERS’ FAMILIES HELPLINE The National Prisoners’ Families Helpline is operated by Prison Advice and Care Trust under contract to Her Majesty’s Prison & Probation Service and provides information and support for families across England and Wales. All calls are free, from landlines and mobiles, and confidential. Callers can also access a translation service. To learn more about our privacy policy, please click here.
ORDER POSTERS AND LEAFLETS Leaflets and posters giving details of the Prisoners’ Families Helpline services are available to download or you can order papercopies –
Order free posters and leaflets THE MOBILE RESPONSIVENESS OF THIS WEBSITE WAS FUNDED BY THE BIGLOTTERY FUND
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NICCO
Support for all professionals working with offenders’ children andtheir families
CONTACT US
* PHONE
0808 808 2003
.
FOLLOW US!
Follow us on Twitter @PFHelpline © Offenders' Families Helpline 2019. All rights reserved. PrivacyPolicy
.
ORIGINAL TEXT
Contribute a better translation -------------------------* About us
* Privacy Policy
* Cookies
* Arrest
* Arrested – What happens now?* Being charged
* Bail
* Caution
* Rights in custody
* Going to Court
* Which court?
* What time?
* Restrictions
* Facilities at court* Remand in custody
* Sentencing – Youth courts * Community sentences* Community order
* What is a ‘Breach? * Intensive Alternative to Custody (IAC)* Offender Managers
* Prison
* Where will they be taken?* Sentence length
* Telling the Children* Keeping in Touch
* Visiting a Prison
* Help with the cost of prison visits * Property and Money * Transfer of prisoners * Locating a prisoner* Prisoner Category
* Indeterminate, extended and life sentences * Care and support needs * Making a Complaint * Worried about Self Harm or Suicide* Release
* Release Date
* Home Detention Curfew (HDC) * Release on licence* Parole
* Recall to Prison
* Rehabilitation of Offenders Act * Release on temporary licence* Scotland
* Northern Ireland
* Fact sheets
* Free Leaflets and Posters* Useful links
Details
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