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SIGN IN TO USERHUB
Sign in to Userhub. This site is designed specifically for Civica customers, to provide access to information and news, to provide a forum for discussion and to share knowledge between the user community. This site also provides access to the Civica technicalsupport systems.
MULTIVUE: MASTER DATA MANAGEMENT MultiVue Enrich Improve data quality and accuracy through real-time verification and enrichment from trusted reference sources. MultiVue Enrich ensures that the performance of our core MDM platform, MultiVue is not affected by poor data by ensuring all records areCIVICA NORTHSTAR
Civica NorthStar is our innovation lab focused on creating enhanced outcomes for public services, by applying fresh ideas around data, automation and new technologies. Working with customers and partners, we harness innovation across three core innovation areas:TRAINING | CIVICA
Welcome to Civica training, We offer a wide range of courses to help you understand and use our solutions most effectively. STRATEGIC CONSULTANCY A unique combination of sector, data and technology expertise all in one place. Industry-recognised thought leaders and certified professionals. A trusted consultancy partner to some of the world’s largest data-rich organisations. Established and proven frameworks and architectures. We’re technology agnostic, meaning we recommend theright
TRANMAN FLEET MANAGEMENT SOFTWARE Integrating with all vehicle costs systems, our Tranman fleet management software helps you manage the complete vehicle lifecycle. From procurement, including initial specification, through order tracking and delivery, all the way to disposal. Tranman’s unique customised fleet management dashboards display key vehicle informationat a glance.
CESJOININ | CIVICA
CESjoinIN is our cloud solution to securely connect people to your events with video, Q&A and voting through their web browser. Supporting a wide range of customers - from membership organisations, building societies and mutuals to charities, professional bodies and private companies - CESjoinIN helps maximise opportunities for memberCIVICACOLLECT
CollectPortal. CollectPortal is our multi-channel, self-service cloud platform designed to help you maximise collection rates and boost business performance. Intuitive and flexible, our portal enables your customers to pay and manage their accounts anytime, anywhere via a connected device. It reduces direct customer contact andadministration
PRACTICAL PLUS FOR LOCAL GOVERNMENT Practical Plus supports the administrative operations of the local councils. Starting with effective data capture, Practical Plus is a one stop portal for staff workflow and customer service delivery needs. With more than 20 modules designed specifically for the finance, administration and technical needs of the council, and withlower
CIVICA AUSTRALIA AND NEW ZEALAND HOMEPAGE What we do. With over 30 years of sector experience, we’re committed to putting people first and continually improving outcomes for citizens. Our people bring a wealth of insight, combining the best of the public and private sectors, applying local knowledge on a global scale. Whether it’s partnering with organisations at a national orSIGN IN TO USERHUB
Sign in to Userhub. This site is designed specifically for Civica customers, to provide access to information and news, to provide a forum for discussion and to share knowledge between the user community. This site also provides access to the Civica technicalsupport systems.
MULTIVUE: MASTER DATA MANAGEMENT MultiVue Enrich Improve data quality and accuracy through real-time verification and enrichment from trusted reference sources. MultiVue Enrich ensures that the performance of our core MDM platform, MultiVue is not affected by poor data by ensuring all records areCIVICA NORTHSTAR
Civica NorthStar is our innovation lab focused on creating enhanced outcomes for public services, by applying fresh ideas around data, automation and new technologies. Working with customers and partners, we harness innovation across three core innovation areas:TRAINING | CIVICA
Welcome to Civica training, We offer a wide range of courses to help you understand and use our solutions most effectively. STRATEGIC CONSULTANCY A unique combination of sector, data and technology expertise all in one place. Industry-recognised thought leaders and certified professionals. A trusted consultancy partner to some of the world’s largest data-rich organisations. Established and proven frameworks and architectures. We’re technology agnostic, meaning we recommend theright
TRANMAN FLEET MANAGEMENT SOFTWARE Integrating with all vehicle costs systems, our Tranman fleet management software helps you manage the complete vehicle lifecycle. From procurement, including initial specification, through order tracking and delivery, all the way to disposal. Tranman’s unique customised fleet management dashboards display key vehicle informationat a glance.
CESJOININ | CIVICA
CESjoinIN is our cloud solution to securely connect people to your events with video, Q&A and voting through their web browser. Supporting a wide range of customers - from membership organisations, building societies and mutuals to charities, professional bodies and private companies - CESjoinIN helps maximise opportunities for memberCIVICACOLLECT
CollectPortal. CollectPortal is our multi-channel, self-service cloud platform designed to help you maximise collection rates and boost business performance. Intuitive and flexible, our portal enables your customers to pay and manage their accounts anytime, anywhere via a connected device. It reduces direct customer contact andadministration
PRACTICAL PLUS FOR LOCAL GOVERNMENT Practical Plus supports the administrative operations of the local councils. Starting with effective data capture, Practical Plus is a one stop portal for staff workflow and customer service delivery needs. With more than 20 modules designed specifically for the finance, administration and technical needs of the council, and withlower
CIVICA AUSTRALIA AND NEW ZEALAND HOMEPAGE What we do. With over 30 years of sector experience, we’re committed to putting people first and continually improving outcomes for citizens. Our people bring a wealth of insight, combining the best of the public and private sectors, applying local knowledge on a global scale. Whether it’s partnering with organisations at a national or BUILDING THE SOFTWARE THAT IMPROVES PUBLIC SERVICES AROUND Contents 04 Welcome to Civica 06 Chairman’s introduction 08 Global vision, local focus 10 Market-leading products and services 12 Improving public services with cloud and innovationCIVICA ESAFETY
Title: Civica eSAFETY Author: Rachaell Froggett Created Date:20210222170226Z
CIVICA ANNUAL REVIEW 2020 Despite the extraordinary events of 2020, we maintained Civica’s track record of robust operational and financial delivery and extended our history of strategic development. In the year to 30th September 2020 we grew our EBITDA by 4.6% to £93.1 million on revenues of £424.9 million. We’ve now produced compound annual revenue growthof 13
CIVICA ELECTION SERVICES Formerly known as Electoral Reform Services (ERS), we are the UK’s leading provider of election services, with over 100 years' experience of administering elections, ballots and consultation processes. Every year, we support hundreds of organisations, across a wide range of sectors, to engage their stakeholders and deliver secure, trustedCIVICACOLLECT
CollectPortal. CollectPortal is our multi-channel, self-service cloud platform designed to help you maximise collection rates and boost business performance. Intuitive and flexible, our portal enables your customers to pay and manage their accounts anytime, anywhere via a connected device. It reduces direct customer contact andadministration
CIVICA HR & PAYROLL SOLUTIONS Cloud HR software supports the entire employee life-cycle. Recruitment and onboarding. Payroll software and services. Time and attendance systems. Timesheet software. Roster software. Specialist options for Education. Reporting, analytics and workflow standard throughout.Employee self
PENSIONS MANAGEMENT
A comprehensive pension administration solution helping you to automate processes, be compliant and reduce risk. Our cloud enabled Universal Pensions Management (UPM) software combines pension administration, document management and payroll. Our software facilitates the management of defined benefit, defined contribution,career average
OPAS-G2 OCCUPATIONAL HEALTH MANAGEMENT OPAS-G2 cloud native software offers unrivalled benefits to organisations delivering efficient occupational health processes. Using data–led insights to improve employee health, reduceWWW.CIVICA.COM
Object moved to here.CIVICA CORONERS
In a challenging and constantly changing landscape, coronial services need to be efficient, agile and reliable. Civica Coroners, our cloud-based case management solution, provides coronial jurisdictions with a modern, functionally-rich system which helps support compliance with the requirements of the Coroners and Justice Act.SIGN IN TO USERHUB
Sign in to Userhub. This site is designed specifically for Civica customers, to provide access to information and news, to provide a forum for discussion and to share knowledge between the user community. This site also provides access to the Civica technicalsupport systems.
MULTIVUE: MASTER DATA MANAGEMENT MultiVue Enrich Improve data quality and accuracy through real-time verification and enrichment from trusted reference sources. MultiVue Enrich ensures that the performance of our core MDM platform, MultiVue is not affected by poor data by ensuring all records areCIVICA NORTHSTAR
Civica NorthStar is our innovation lab focused on creating enhanced outcomes for public services, by applying fresh ideas around data, automation and new technologies. Working with customers and partners, we harness innovation across three core innovation areas:TRAINING | CIVICA
Welcome to Civica training, We offer a wide range of courses to help you understand and use our solutions most effectively. STRATEGIC CONSULTANCY A unique combination of sector, data and technology expertise all in one place. Industry-recognised thought leaders and certified professionals. A trusted consultancy partner to some of the world’s largest data-rich organisations. Established and proven frameworks and architectures. We’re technology agnostic, meaning we recommend theright
TRANMAN FLEET MANAGEMENT SOFTWARE Integrating with all vehicle costs systems, our Tranman fleet management software helps you manage the complete vehicle lifecycle. From procurement, including initial specification, through order tracking and delivery, all the way to disposal. Tranman’s unique customised fleet management dashboards display key vehicle informationat a glance.
CESJOININ | CIVICA
CESjoinIN is our cloud solution to securely connect people to your events with video, Q&A and voting through their web browser. Supporting a wide range of customers - from membership organisations, building societies and mutuals to charities, professional bodies and private companies - CESjoinIN helps maximise opportunities for memberCIVICACOLLECT
CollectPortal. CollectPortal is our multi-channel, self-service cloud platform designed to help you maximise collection rates and boost business performance. Intuitive and flexible, our portal enables your customers to pay and manage their accounts anytime, anywhere via a connected device. It reduces direct customer contact andadministration
PRACTICAL PLUS FOR LOCAL GOVERNMENT Practical Plus supports the administrative operations of the local councils. Starting with effective data capture, Practical Plus is a one stop portal for staff workflow and customer service delivery needs. With more than 20 modules designed specifically for the finance, administration and technical needs of the council, and withlower
CIVICA AUSTRALIA AND NEW ZEALAND HOMEPAGE What we do. With over 30 years of sector experience, we’re committed to putting people first and continually improving outcomes for citizens. Our people bring a wealth of insight, combining the best of the public and private sectors, applying local knowledge on a global scale. Whether it’s partnering with organisations at a national orSIGN IN TO USERHUB
Sign in to Userhub. This site is designed specifically for Civica customers, to provide access to information and news, to provide a forum for discussion and to share knowledge between the user community. This site also provides access to the Civica technicalsupport systems.
MULTIVUE: MASTER DATA MANAGEMENT MultiVue Enrich Improve data quality and accuracy through real-time verification and enrichment from trusted reference sources. MultiVue Enrich ensures that the performance of our core MDM platform, MultiVue is not affected by poor data by ensuring all records areCIVICA NORTHSTAR
Civica NorthStar is our innovation lab focused on creating enhanced outcomes for public services, by applying fresh ideas around data, automation and new technologies. Working with customers and partners, we harness innovation across three core innovation areas:TRAINING | CIVICA
Welcome to Civica training, We offer a wide range of courses to help you understand and use our solutions most effectively. STRATEGIC CONSULTANCY A unique combination of sector, data and technology expertise all in one place. Industry-recognised thought leaders and certified professionals. A trusted consultancy partner to some of the world’s largest data-rich organisations. Established and proven frameworks and architectures. We’re technology agnostic, meaning we recommend theright
TRANMAN FLEET MANAGEMENT SOFTWARE Integrating with all vehicle costs systems, our Tranman fleet management software helps you manage the complete vehicle lifecycle. From procurement, including initial specification, through order tracking and delivery, all the way to disposal. Tranman’s unique customised fleet management dashboards display key vehicle informationat a glance.
CESJOININ | CIVICA
CESjoinIN is our cloud solution to securely connect people to your events with video, Q&A and voting through their web browser. Supporting a wide range of customers - from membership organisations, building societies and mutuals to charities, professional bodies and private companies - CESjoinIN helps maximise opportunities for memberCIVICACOLLECT
CollectPortal. CollectPortal is our multi-channel, self-service cloud platform designed to help you maximise collection rates and boost business performance. Intuitive and flexible, our portal enables your customers to pay and manage their accounts anytime, anywhere via a connected device. It reduces direct customer contact andadministration
PRACTICAL PLUS FOR LOCAL GOVERNMENT Practical Plus supports the administrative operations of the local councils. Starting with effective data capture, Practical Plus is a one stop portal for staff workflow and customer service delivery needs. With more than 20 modules designed specifically for the finance, administration and technical needs of the council, and withlower
CIVICA AUSTRALIA AND NEW ZEALAND HOMEPAGE What we do. With over 30 years of sector experience, we’re committed to putting people first and continually improving outcomes for citizens. Our people bring a wealth of insight, combining the best of the public and private sectors, applying local knowledge on a global scale. Whether it’s partnering with organisations at a national or BUILDING THE SOFTWARE THAT IMPROVES PUBLIC SERVICES AROUND Contents 04 Welcome to Civica 06 Chairman’s introduction 08 Global vision, local focus 10 Market-leading products and services 12 Improving public services with cloud and innovation CIVICA ELECTION SERVICES Formerly known as Electoral Reform Services (ERS), we are the UK’s leading provider of election services, with over 100 years' experience of administering elections, ballots and consultation processes. Every year, we support hundreds of organisations, across a wide range of sectors, to engage their stakeholders and deliver secure, trusted CIVICA ANNUAL REVIEW 2020 Despite the extraordinary events of 2020, we maintained Civica’s track record of robust operational and financial delivery and extended our history of strategic development. In the year to 30th September 2020 we grew our EBITDA by 4.6% to £93.1 million on revenues of £424.9 million. We’ve now produced compound annual revenue growthof 13
FINANCIALSLIVE
Title: FinancialsLIVE Author: Kelly Williams Created Date: 5/25/202110:16:51 AM
CIVICACOLLECT
CollectPortal. CollectPortal is our multi-channel, self-service cloud platform designed to help you maximise collection rates and boost business performance. Intuitive and flexible, our portal enables your customers to pay and manage their accounts anytime, anywhere via a connected device. It reduces direct customer contact andadministration
CIVICA HR & PAYROLL SOLUTIONS Cloud HR software supports the entire employee life-cycle. Recruitment and onboarding. Payroll software and services. Time and attendance systems. Timesheet software. Roster software. Specialist options for Education. Reporting, analytics and workflow standard throughout.Employee self
PENSIONS MANAGEMENT
A comprehensive pension administration solution helping you to automate processes, be compliant and reduce risk. Our cloud enabled Universal Pensions Management (UPM) software combines pension administration, document management and payroll. Our software facilitates the management of defined benefit, defined contribution,career average
OPAS-G2 OCCUPATIONAL HEALTH MANAGEMENT OPAS-G2 cloud native software offers unrivalled benefits to organisations delivering efficient occupational health processes. Using data–led insights to improve employee health, reduceWWW.CIVICA.COM
Object moved to here.CIVICA CORONERS
In a challenging and constantly changing landscape, coronial services need to be efficient, agile and reliable. Civica Coroners, our cloud-based case management solution, provides coronial jurisdictions with a modern, functionally-rich system which helps support compliance with the requirements of the Coroners and Justice Act.SIGN IN TO USERHUB
Sign in to Userhub. This site is designed specifically for Civica customers, to provide access to information and news, to provide a forum for discussion and to share knowledge between the user community. This site also provides access to the Civica technicalsupport systems.
CIVICA NORTHSTAR
Civica NorthStar is our innovation lab focused on creating enhanced outcomes for public services, by applying fresh ideas around data, automation and new technologies. Working with customers and partners, we harness innovation across three core innovation areas: CX HOUSING MANAGEMENT SOFTWARE Cx is the only housing management solution created to meet the challenges of the modern social housing provider. It focuses on customer experience, connecting your customer and property data to create a single version of the truth so you can easily manage your customers' differing needs. Cx Housing’s web-based platform allowsyou to work from
CIVICA ELECTION SERVICES Formerly known as Electoral Reform Services (ERS), we are the UK’s leading provider of election services, with over 100 years' experience of administering elections, ballots and consultation processes. Every year, we support hundreds of organisations, across a wide range of sectors, to engage their stakeholders and deliver secure, trusted CIVICA ACQUIRES LEADER IN TREE MANAGEMENT SOLUTIONS Latest acquisition brings tree asset management and compliance software to government and education customers. Civica, a global leader in software for public services has acquired ArborSafe Australia Pty Ltd., provider of market leading, tree asset management software solutions.. Based in Melbourne, ArborSafe has a diverse and long-standing client base across the country. TRANMAN FLEET MANAGEMENT SOFTWARE Integrating with all vehicle costs systems, our Tranman fleet management software helps you manage the complete vehicle lifecycle. From procurement, including initial specification, through order tracking and delivery, all the way to disposal. Tranman’s unique customised fleet management dashboards display key vehicle informationat a glance.
CARELINKPLUS
CarelinkPlus offers over 500 modules. It provides a central repository for client data, case management, rostering and resource management tools, award interpretation, budget and financial tracking and reporting. And with integration to third party finance payroll systems, you’ll have a complete end-to-end solution for yourorganisation.
PAPERLESS MEETING
Paperless meeting app – Committee members can securely view, annotate and download the latest documents. Meeting organisers can quickly make last minute changes to agendas on the app. All you need to do is publish and share the papers online when you’re ready. The tablet app is available for Apple, Android or Windows.CIVICA UK HOMEPAGE
2020 – a challenging but successful year. Faced with unprecedented challenges in 2020, Civica responded with a sustained effort to support our customers and their communities, whilst again delivering a strong set of results. Read more. +44 (0) 3333 214 914 Request a callback.
CIVICA AUSTRALIA AND NEW ZEALAND HOMEPAGE What we do. With over 30 years of sector experience, we’re committed to putting people first and continually improving outcomes for citizens. Our people bring a wealth of insight, combining the best of the public and private sectors, applying local knowledge on a global scale. Whether it’s partnering with organisations at a national orSIGN IN TO USERHUB
Sign in to Userhub. This site is designed specifically for Civica customers, to provide access to information and news, to provide a forum for discussion and to share knowledge between the user community. This site also provides access to the Civica technicalsupport systems.
CIVICA NORTHSTAR
Civica NorthStar is our innovation lab focused on creating enhanced outcomes for public services, by applying fresh ideas around data, automation and new technologies. Working with customers and partners, we harness innovation across three core innovation areas: CX HOUSING MANAGEMENT SOFTWARE Cx is the only housing management solution created to meet the challenges of the modern social housing provider. It focuses on customer experience, connecting your customer and property data to create a single version of the truth so you can easily manage your customers' differing needs. Cx Housing’s web-based platform allowsyou to work from
CIVICA ELECTION SERVICES Formerly known as Electoral Reform Services (ERS), we are the UK’s leading provider of election services, with over 100 years' experience of administering elections, ballots and consultation processes. Every year, we support hundreds of organisations, across a wide range of sectors, to engage their stakeholders and deliver secure, trusted CIVICA ACQUIRES LEADER IN TREE MANAGEMENT SOLUTIONS Latest acquisition brings tree asset management and compliance software to government and education customers. Civica, a global leader in software for public services has acquired ArborSafe Australia Pty Ltd., provider of market leading, tree asset management software solutions.. Based in Melbourne, ArborSafe has a diverse and long-standing client base across the country. TRANMAN FLEET MANAGEMENT SOFTWARE Integrating with all vehicle costs systems, our Tranman fleet management software helps you manage the complete vehicle lifecycle. From procurement, including initial specification, through order tracking and delivery, all the way to disposal. Tranman’s unique customised fleet management dashboards display key vehicle informationat a glance.
CARELINKPLUS
CarelinkPlus offers over 500 modules. It provides a central repository for client data, case management, rostering and resource management tools, award interpretation, budget and financial tracking and reporting. And with integration to third party finance payroll systems, you’ll have a complete end-to-end solution for yourorganisation.
PAPERLESS MEETING
Paperless meeting app – Committee members can securely view, annotate and download the latest documents. Meeting organisers can quickly make last minute changes to agendas on the app. All you need to do is publish and share the papers online when you’re ready. The tablet app is available for Apple, Android or Windows.CIVICA UK HOMEPAGE
2020 – a challenging but successful year. Faced with unprecedented challenges in 2020, Civica responded with a sustained effort to support our customers and their communities, whilst again delivering a strong set of results. Read more. +44 (0) 3333 214 914 Request a callback.
CIVICA AUSTRALIA AND NEW ZEALAND HOMEPAGE What we do. With over 30 years of sector experience, we’re committed to putting people first and continually improving outcomes for citizens. Our people bring a wealth of insight, combining the best of the public and private sectors, applying local knowledge on a global scale. Whether it’s partnering with organisations at a national orCAREERS | CIVICA
Join the Civica team today. Our vacancies. Being a leader in business critical software, digital solutions and managed services means investing in talent and at Civica, our people truly matter. You’re the ones who help build long lasting relationships with our customers, bring fresh ideas into play and bring our brand to life every day. CIVICA ELECTION SERVICES Formerly known as Electoral Reform Services (ERS), we are the UK’s leading provider of election services, with over 100 years' experience of administering elections, ballots and consultation processes. Every year, we support hundreds of organisations, across a wide range of sectors, to engage their stakeholders and deliver secure, trustedCIVICA NORTHSTAR
Civica NorthStar is our innovation lab focused on creating enhanced outcomes for public services, by applying fresh ideas around data, automation and new technologies. Working with customers and partners, we harness innovation across three core innovation areas: LEGAL CASE MANAGEMENT Civica Legal is a number of integrated legal practise and case management applications and services for both public and private sectors. They help law firms and legal teams deliver high-quality, value-for-money services that clients can access quickly and easily. These services help customers improve service and performance whilespending less.
STRATEGIC CONSULTANCY A unique combination of sector, data and technology expertise all in one place. Industry-recognised thought leaders and certified professionals. A trusted consultancy partner to some of the world’s largest data-rich organisations. Established and proven frameworks and architectures. We’re technology agnostic, meaning we recommend theright
CIVICA CUSTOMER SERVICES We’re committed to providing first class customer support. Our expert team is on hand to help, and to make sure you get the most from your Civica products or services you can access a host of useful resources and information as follows. MULTIVUE: MASTER DATA MANAGEMENT MultiVue Enrich Improve data quality and accuracy through real-time verification and enrichment from trusted reference sources. MultiVue Enrich ensures that the performance of our core MDM platform, MultiVue is not affected by poor data by ensuring all records arePAPERLESS MEETING
Paperless meeting app – Committee members can securely view, annotate and download the latest documents. Meeting organisers can quickly make last minute changes to agendas on the app. All you need to do is publish and share the papers online when you’re ready. The tablet app is available for Apple, Android or Windows.ONLINE VOTING
We designed CESvotes, our core online voting solution, to work in tandem with other voting methods including postal, telephone and text message (SMS) voting. This ensures accessibility for all your voters and helps maximise turnout. Secure, robust technology is the cornerstone of our products. We continuously monitor, maintain andupdate our
THE CARELINK SUITE
Carelink Suite removes the need for spreadsheets and paper-based forms. The smart software solution enables your team to securely access time and attendance schedules, rosters and client information on-the-go from multiple devices. Carelink Suite supports the delivery of better care across the aged, community, disability, mental healthSIGN IN TO USERHUB
Sign in to Userhub. This site is designed specifically for Civica customers, to provide access to information and news, to provide a forum for discussion and to share knowledge between the user community. This site also provides access to the Civica technicalsupport systems.
CIVICA NORTHSTAR
Civica NorthStar is our innovation lab focused on creating enhanced outcomes for public services, by applying fresh ideas around data, automation and new technologies. Working with customers and partners, we harness innovation across three core innovation areas: Data. Oftendata
CIVICACOLLECT
CollectPortal. CollectPortal is our multi-channel, self-service cloud platform designed to help you maximise collection rates and boost business performance. Intuitive and flexible, our portal enables your customers to pay and manage their accounts anytime, anywhere via a connected device. It reduces direct customer contact andadministration
TRAINING | CIVICA
Welcome to Civica training, We offer a wide range of courses to help you understand and use our solutions most effectively. MULTIVUE: MASTER DATA MANAGEMENT Civica’s cloud-enabled Master Data Management (MDM) software, MultiVue, helps you to match, merge and master your data, ensuring the richest view of a record and all associated entities; anywhere, at any time, and on any device. The ability to bring together data from multiple business systems and functions to create an accurate viewunlocks
CESJOININ | CIVICA
CESjoinIN is our cloud solution to securely connect people to your events with video, Q&A and voting through their web browser. Supporting a wide range of customers - from membership organisations, building societies and mutuals to charities, professional bodies and private companies - CESjoinIN helps maximise opportunities for member TRANMAN FLEET MANAGEMENT SOFTWARE Integrating with all vehicle costs systems, our Tranman fleet management software helps you manage the complete vehicle lifecycle. From procurement, including initial specification, through order tracking and delivery, all the way to disposal. Tranman’s unique customised fleet management dashboards display key vehicle informationat a glance.
PENSIONS MANAGEMENT
A comprehensive pension administration solution helping you to automate processes, be compliant and reduce risk. Our cloud enabled Universal Pensions Management (UPM) software combines pension administration, document management and payroll. Our software facilitates the management of defined benefit, defined contribution,career average
PRACTICAL PLUS FOR LOCAL GOVERNMENT Practical Plus supports the administrative operations of the local councils. Starting with effective data capture, Practical Plus is a one stop portal for staff workflow and customer service delivery needs. With more than 20 modules designed specifically for the finance, administration and technical needs of the council, and withlower
CIVICA AUSTRALIA AND NEW ZEALAND HOMEPAGE What we do. With over 30 years of sector experience, we’re committed to putting people first and continually improving outcomes for citizens. Our people bring a wealth of insight, combining the best of the public and private sectors, applying local knowledge on a global scale. Whether it’s partnering with organisations at a national orSIGN IN TO USERHUB
Sign in to Userhub. This site is designed specifically for Civica customers, to provide access to information and news, to provide a forum for discussion and to share knowledge between the user community. This site also provides access to the Civica technicalsupport systems.
CIVICA NORTHSTAR
Civica NorthStar is our innovation lab focused on creating enhanced outcomes for public services, by applying fresh ideas around data, automation and new technologies. Working with customers and partners, we harness innovation across three core innovation areas: Data. Oftendata
CIVICACOLLECT
CollectPortal. CollectPortal is our multi-channel, self-service cloud platform designed to help you maximise collection rates and boost business performance. Intuitive and flexible, our portal enables your customers to pay and manage their accounts anytime, anywhere via a connected device. It reduces direct customer contact andadministration
MULTIVUE: MASTER DATA MANAGEMENT Civica’s cloud-enabled Master Data Management (MDM) software, MultiVue, helps you to match, merge and master your data, ensuring the richest view of a record and all associated entities; anywhere, at any time, and on any device. The ability to bring together data from multiple business systems and functions to create an accurate viewunlocks
STRATEGIC CONSULTANCY A unique combination of sector, data and technology expertise all in one place. Industry-recognised thought leaders and certified professionals. A trusted consultancy partner to some of the world’s largest data-rich organisations. Established and proven frameworks and architectures. We’re technology agnostic, meaning we recommend theright
CESJOININ | CIVICA
CESjoinIN is our cloud solution to securely connect people to your events with video, Q&A and voting through their web browser. Supporting a wide range of customers - from membership organisations, building societies and mutuals to charities, professional bodies and private companies - CESjoinIN helps maximise opportunities for memberTRAINING | CIVICA
Welcome to Civica training, We offer a wide range of courses to help you understand and use our solutions most effectively. CX HOUSING MANAGEMENT SOFTWARE Cx is the only housing management solution created to meet the challenges of the modern social housing provider. It focuses on customer experience, connecting your customer and property data to create a single version of the truth so you can easily manage your customers' differing needs. Cx Housing’s web-based platform allowsyou to work from
TRANMAN FLEET MANAGEMENT SOFTWARE Integrating with all vehicle costs systems, our Tranman fleet management software helps you manage the complete vehicle lifecycle. From procurement, including initial specification, through order tracking and delivery, all the way to disposal. Tranman’s unique customised fleet management dashboards display key vehicle informationat a glance.
PRACTICAL PLUS FOR LOCAL GOVERNMENT Practical Plus supports the administrative operations of the local councils. Starting with effective data capture, Practical Plus is a one stop portal for staff workflow and customer service delivery needs. With more than 20 modules designed specifically for the finance, administration and technical needs of the council, and withlower
TRAINING | CIVICA
Welcome to Civica training, We offer a wide range of courses to help you understand and use our solutions most effectively.FINANCIALSLIVE
Title: FinancialsLIVE Author: Kelly Williams Created Date: 5/25/202110:16:51 AM
CIVICA CUSTOMER SERVICES We’re committed to providing first class customer support. Our expert team is on hand to help, and to make sure you get the most from your Civica products or services you can access a host of useful resources and information as follows. LEGAL CASE MANAGEMENT Civica Legal is a number of integrated legal practise and case management applications and services for both public and private sectors. They help law firms and legal teams deliver high-quality, value-for-money services that clients can access quickly and easily. These services help customers improve service and performance whilespending less.
WWW.CIVICA.COM
Object moved to here. BUILDING THE SOFTWARE THAT IMPROVES PUBLIC SERVICES AROUND Contents 04 Welcome to Civica 06 Chairman’s introduction 08 Global vision, local focus 10 Market-leading products and services 12 Improving public services with cloud and innovationPENSIONS MANAGEMENT
A comprehensive pension administration solution helping you to automate processes, be compliant and reduce risk. Our cloud enabled Universal Pensions Management (UPM) software combines pension administration, document management and payroll. Our software facilitates the management of defined benefit, defined contribution,career average
STRATEGIC CONSULTANCY A unique combination of sector, data and technology expertise all in one place. Industry-recognised thought leaders and certified professionals. A trusted consultancy partner to some of the world’s largest data-rich organisations. Established and proven frameworks and architectures. We’re technology agnostic, meaning we recommend theright
CIVICA ANNUAL REVIEW 2020 Despite the extraordinary events of 2020, we maintained Civica’s track record of robust operational and financial delivery and extended our history of strategic development. In the year to 30th September 2020 we grew our EBITDA by 4.6% to £93.1 million on revenues of £424.9 million. We’ve now produced compound annual revenue growthof 13
PAPERLESS MEETING
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