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ACI.AERO
ACI AIRPORT HEALTH ACCREDITATION PROGRAMME ACI Airport Health Accreditation Programme Join a network of more than 300 airports that have prioritized health and safety as their path to recovery. The ACI Airport Health Accreditation (AHA) programme provides airports with an assessment of how aligned their health measures are with the ACI Aviation Business Restart and Recovery guidelines and ICAO Council Aviation Restart Task Force AIRPORTS INVEST IN TECHNOLOGY TO ADVANCE INDUSTRY RECOVERY Facebook Twitter LinkedIn Industry showing agility accelerating improvements to customer journey Montreal, 11 March 2021 – Airports Council International (ACI) World has today issued a report revealing that airports have accelerated investments in technology to aid in recovery from the COVID-19 pandemic. ACI World has collaborated with SITA for the past 17 years on the annual Airport IT 2020 - BEST AIRPORT BY SIZE AND REGION - ACI WORLD Best Airport by Size & Region Below are the lists of the 2020 ASQ Award winners for “Best Airport by Size & Region” Africa Under 2 million passengers per year Moi International Airport – Mombasa, Kenya 2 to 5 million passengers per year Kotoka International Airport – Accra, Ghana 5 to 15 million passengers per year Jomo Kenyatta International Airport – Nairobi, Kenya Nnamdi Azikiwe ACI’S WORLD AIRPORT TRAFFIC REPORT BRINGS HOME HOW FAR For the first half of 2020, worldwide airport passenger numbers decreased by -58.4% compared to the same period in 2019, with international passenger traffic hit the hardest, recording a -64.5% drop. Overall aircraft movements declined by -41.6% while total cargo volumes handled by airports decreased by -12.4%, for the same period. ACI-ICAO AIRPORT SAFETY TRAINING WEEK As safety is the industry’s number one priority, Airports Council International (ACI) World and the International Civil Aviation Organization (ICAO) have joined forces to offer a dedicated week of training to help airports strengthen safety compliance and prepare for future challenges. ACI members and ICAO member States are invited to attend the Airport Safety Training Week. The simultaneous WEBINARS - ACI WORLD STORE 800 rue Square Victoria Suite 1810, P.O.Box 302, Montreal, Quebec H4Z1G8, Canada
AIRPORT SERVICE QUALITY CUSTOMER EXPERIENCE 4. The Airport Service Quality (ASQ) customer experience group within Airports Council International (ACI) World provides a 360-degree view of airport customer experience management APRON MARKINGS AND SIGNS ACI input to ICAO Annexes and Guidance Material ICAO Air Navigation Commission ICAO Air Navigation Bureau Circulars, e.g.: 301 (Obstacle free zones) 305 (Operation of NLAs at existing airports) Documents and manuals 9859 (Safety Management Manual) 9734 ACI WORLD: THE VOICE OF THE WORLD'S AIRPORTSEVENTSABOUTSERVICESACI INSIGHTS BLOGPUBLICATIONSNEWS Airport Council International (ACI) World is a non-profit organization representing the world's airports. With regional offices around the world, learn more here. THE IMPACT OF COVID-19 ON THE AIRPORT BUSINESS AND THESEE MORE ONACI.AERO
ACI AIRPORT HEALTH ACCREDITATION PROGRAMME ACI Airport Health Accreditation Programme Join a network of more than 300 airports that have prioritized health and safety as their path to recovery. The ACI Airport Health Accreditation (AHA) programme provides airports with an assessment of how aligned their health measures are with the ACI Aviation Business Restart and Recovery guidelines and ICAO Council Aviation Restart Task Force AIRPORTS INVEST IN TECHNOLOGY TO ADVANCE INDUSTRY RECOVERY Facebook Twitter LinkedIn Industry showing agility accelerating improvements to customer journey Montreal, 11 March 2021 – Airports Council International (ACI) World has today issued a report revealing that airports have accelerated investments in technology to aid in recovery from the COVID-19 pandemic. ACI World has collaborated with SITA for the past 17 years on the annual Airport IT 2020 - BEST AIRPORT BY SIZE AND REGION - ACI WORLD Best Airport by Size & Region Below are the lists of the 2020 ASQ Award winners for “Best Airport by Size & Region” Africa Under 2 million passengers per year Moi International Airport – Mombasa, Kenya 2 to 5 million passengers per year Kotoka International Airport – Accra, Ghana 5 to 15 million passengers per year Jomo Kenyatta International Airport – Nairobi, Kenya Nnamdi Azikiwe ACI’S WORLD AIRPORT TRAFFIC REPORT BRINGS HOME HOW FAR For the first half of 2020, worldwide airport passenger numbers decreased by -58.4% compared to the same period in 2019, with international passenger traffic hit the hardest, recording a -64.5% drop. Overall aircraft movements declined by -41.6% while total cargo volumes handled by airports decreased by -12.4%, for the same period. ACI-ICAO AIRPORT SAFETY TRAINING WEEK As safety is the industry’s number one priority, Airports Council International (ACI) World and the International Civil Aviation Organization (ICAO) have joined forces to offer a dedicated week of training to help airports strengthen safety compliance and prepare for future challenges. ACI members and ICAO member States are invited to attend the Airport Safety Training Week. The simultaneous WEBINARS - ACI WORLD STORE 800 rue Square Victoria Suite 1810, P.O.Box 302, Montreal, Quebec H4Z1G8, Canada
AIRPORT SERVICE QUALITY CUSTOMER EXPERIENCE 4. The Airport Service Quality (ASQ) customer experience group within Airports Council International (ACI) World provides a 360-degree view of airport customer experience management APRON MARKINGS AND SIGNS ACI input to ICAO Annexes and Guidance Material ICAO Air Navigation Commission ICAO Air Navigation Bureau Circulars, e.g.: 301 (Obstacle free zones) 305 (Operation of NLAs at existing airports) Documents and manuals 9859 (Safety Management Manual) 9734 ACI URGES G7 TO SUPPORT DEVELOPMENT OF INTEROPERABLE Facebook Twitter LinkedIn Interoperability and use of passes central to the successful reopening of aviation Montreal, 10 June 2021 – As the G7 Summit formally begins in the United Kingdom today, Airports Council International has written to each of the leaders attending to urge their support for the continue development and proliferation of digital health passes which will promote the safe ACI WORLD DATA REVEALS COVID-19’S IMPACT ON WORLD’S Preliminary global results for passenger and cargo traffic show dramatic impact. Montreal, 22 April 2021 – Airports Council International (ACI) World has today published its preliminary world airport traffic rankings – covering passenger traffic, cargo volumes, and aircraft movements for 2020 – showing the dramatic impact of COVID-19 on what are ordinarily the world’s busiestairports.
WORLD’S BEST AIRPORTS FOR CUSTOMER EXPERIENCE REVEALED Facebook Twitter LinkedIn Airport Service Quality awards based on the views of customers in 2020 Revamped awards recognize how airports have responded to COVID-19 concerns Montreal, 1 March 2021 – Airports Council International (ACI) World has today revealed this year’s Airport Service Quality awards which highlight the world’s best airports as judged by their customers. The COVID-19 ACI REVEALS TOP 20 AIRPORTS FOR PASSENGER TRAFFIC, CARGO Combined 2019 and 2020 data show dramatic impact of COVID-19. Montreal, 19 May 2020 – Airports Council International (ACI) World has today revealed its preliminary world airport traffic rankings covering passenger traffic, cargo volumes, and aircraft movements for 2019 combined with a glimpse of 2020 data which shows the dramatic impact of COVID-19 on airports in the first quarter. MISSION, OBJECTIVES AND STRUCTURE Mission, Objectives and Structure Mission ACI advances the collective interests of, and acts as the voice of the world’s airports and the communities they serve, and promotes professional excellence in airport management and operations. Objectives and Roles Maximize the contributions of airports to maintaining and developing a safe, secure, environmentally compatible and efficient air 2020 - BEST AIRPORT BY SIZE AND REGION - ACI WORLD Best Airport by Size & Region Below are the lists of the 2020 ASQ Award winners for “Best Airport by Size & Region” Africa Under 2 million passengers per year Moi International Airport – Mombasa, Kenya 2 to 5 million passengers per year Kotoka International Airport – Accra, Ghana 5 to 15 million passengers per year Jomo Kenyatta International Airport – Nairobi, Kenya Nnamdi Azikiwe THE SEVEN PILLARS OF AN AIRPORT SURVIVAL STRATEGY DURING Airports Council International (ACI) is the only global trade representative of the world’s airports. Established in 1991, ACI represents airports interests with Governments and international organizations such as ICAO, develops standards, policies and recommended practices for airports, and provides information and training opportunities to raise standards around the world. LEAD ELECTRONIC SYSTEMS SPECIALIST Dane County Regional Airport (MSN), Madison, WI, is seeking an individual to evaluate, manage, develop, coordinate, design and oversee the elaborate and extensive Airport Information Technology, telecommunications, fiber optics, building automation, life safety and security/access systems. Requires any combination of training, and experience equivalent to an Associate’s degree in electronics ACI GLOBAL TRAINING INSTRUCTOR BIOGRAPHY ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal, Quebec H4Z 1G8 | Canada training@aci.aero | www.aci.aero | Tel: +1 514 3731200
INTEGRATION OF HYDROGEN AIRCRAFT INTO THE AIR TRANSPORT ACI world, in partnership with ATI, developed a study to help airports better understand the implications of hosting hydrogen aircraft. Airports would require a long time to prepare for such novel aircraft and their associated fueling infrastructure, should they come into service. This paper highlights some supply chain options to bring hydrogen into the airport, and ways of distributing this ACI WORLD: THE VOICE OF THE WORLD'S AIRPORTSEVENTSABOUTSERVICESACI INSIGHTS BLOGPUBLICATIONSNEWS Airport Council International (ACI) World is a non-profit organization representing the world's airports. With regional offices around the world, learn more here. THE IMPACT OF COVID-19 ON THE AIRPORT BUSINESS AND THESEE MORE ONACI.AERO
ACI AIRPORT HEALTH ACCREDITATION PROGRAMME ACI Airport Health Accreditation Programme Join a network of more than 300 airports that have prioritized health and safety as their path to recovery. The ACI Airport Health Accreditation (AHA) programme provides airports with an assessment of how aligned their health measures are with the ACI Aviation Business Restart and Recovery guidelines and ICAO Council Aviation Restart Task Force AIRPORTS INVEST IN TECHNOLOGY TO ADVANCE INDUSTRY RECOVERY Facebook Twitter LinkedIn Industry showing agility accelerating improvements to customer journey Montreal, 11 March 2021 – Airports Council International (ACI) World has today issued a report revealing that airports have accelerated investments in technology to aid in recovery from the COVID-19 pandemic. ACI World has collaborated with SITA for the past 17 years on the annual Airport IT 2020 - BEST AIRPORT BY SIZE AND REGION - ACI WORLD Best Airport by Size & Region Below are the lists of the 2020 ASQ Award winners for “Best Airport by Size & Region” Africa Under 2 million passengers per year Moi International Airport – Mombasa, Kenya 2 to 5 million passengers per year Kotoka International Airport – Accra, Ghana 5 to 15 million passengers per year Jomo Kenyatta International Airport – Nairobi, Kenya Nnamdi Azikiwe ACI-ICAO AIRPORT SAFETY TRAINING WEEK As safety is the industry’s number one priority, Airports Council International (ACI) World and the International Civil Aviation Organization (ICAO) have joined forces to offer a dedicated week of training to help airports strengthen safety compliance and prepare for future challenges. ACI members and ICAO member States are invited to attend the Airport Safety Training Week. The simultaneous ACI’S WORLD AIRPORT TRAFFIC REPORT BRINGS HOME HOW FAR For the first half of 2020, worldwide airport passenger numbers decreased by -58.4% compared to the same period in 2019, with international passenger traffic hit the hardest, recording a -64.5% drop. Overall aircraft movements declined by -41.6% while total cargo volumes handled by airports decreased by -12.4%, for the same period. CUSTOMER EXPERIENCE / ASQ Airport Service Quality (ASQ) ASQ is the world’s leading airport passenger service and benchmarking programme. ACI’s Airport Service Quality (ASQ) is the world-renowned and globally established global benchmarking programme measuring passengers’ satisfaction whilst they are travelling through an airport. The ASQ programme provides the research tools and management information to better WEBINARS - ACI WORLD STORE 800 rue Square Victoria Suite 1810, P.O.Box 302, Montreal, Quebec H4Z1G8, Canada
AIRPORT SERVICE QUALITY CUSTOMER EXPERIENCE 4. The Airport Service Quality (ASQ) customer experience group within Airports Council International (ACI) World provides a 360-degree view of airport customer experience management ACI WORLD: THE VOICE OF THE WORLD'S AIRPORTSEVENTSABOUTSERVICESACI INSIGHTS BLOGPUBLICATIONSNEWS Airport Council International (ACI) World is a non-profit organization representing the world's airports. With regional offices around the world, learn more here. THE IMPACT OF COVID-19 ON THE AIRPORT BUSINESS AND THESEE MORE ONACI.AERO
ACI AIRPORT HEALTH ACCREDITATION PROGRAMME ACI Airport Health Accreditation Programme Join a network of more than 300 airports that have prioritized health and safety as their path to recovery. The ACI Airport Health Accreditation (AHA) programme provides airports with an assessment of how aligned their health measures are with the ACI Aviation Business Restart and Recovery guidelines and ICAO Council Aviation Restart Task Force AIRPORTS INVEST IN TECHNOLOGY TO ADVANCE INDUSTRY RECOVERY Facebook Twitter LinkedIn Industry showing agility accelerating improvements to customer journey Montreal, 11 March 2021 – Airports Council International (ACI) World has today issued a report revealing that airports have accelerated investments in technology to aid in recovery from the COVID-19 pandemic. ACI World has collaborated with SITA for the past 17 years on the annual Airport IT 2020 - BEST AIRPORT BY SIZE AND REGION - ACI WORLD Best Airport by Size & Region Below are the lists of the 2020 ASQ Award winners for “Best Airport by Size & Region” Africa Under 2 million passengers per year Moi International Airport – Mombasa, Kenya 2 to 5 million passengers per year Kotoka International Airport – Accra, Ghana 5 to 15 million passengers per year Jomo Kenyatta International Airport – Nairobi, Kenya Nnamdi Azikiwe ACI-ICAO AIRPORT SAFETY TRAINING WEEK As safety is the industry’s number one priority, Airports Council International (ACI) World and the International Civil Aviation Organization (ICAO) have joined forces to offer a dedicated week of training to help airports strengthen safety compliance and prepare for future challenges. ACI members and ICAO member States are invited to attend the Airport Safety Training Week. The simultaneous ACI’S WORLD AIRPORT TRAFFIC REPORT BRINGS HOME HOW FAR For the first half of 2020, worldwide airport passenger numbers decreased by -58.4% compared to the same period in 2019, with international passenger traffic hit the hardest, recording a -64.5% drop. Overall aircraft movements declined by -41.6% while total cargo volumes handled by airports decreased by -12.4%, for the same period. CUSTOMER EXPERIENCE / ASQ Airport Service Quality (ASQ) ASQ is the world’s leading airport passenger service and benchmarking programme. ACI’s Airport Service Quality (ASQ) is the world-renowned and globally established global benchmarking programme measuring passengers’ satisfaction whilst they are travelling through an airport. The ASQ programme provides the research tools and management information to better WEBINARS - ACI WORLD STORE 800 rue Square Victoria Suite 1810, P.O.Box 302, Montreal, Quebec H4Z1G8, Canada
AIRPORT SERVICE QUALITY CUSTOMER EXPERIENCE 4. The Airport Service Quality (ASQ) customer experience group within Airports Council International (ACI) World provides a 360-degree view of airport customer experience management ACI URGES G7 TO SUPPORT DEVELOPMENT OF INTEROPERABLE Facebook Twitter LinkedIn Interoperability and use of passes central to the successful reopening of aviation Montreal, 10 June 2021 – As the G7 Summit formally begins in the United Kingdom today, Airports Council International has written to each of the leaders attending to urge their support for the continue development and proliferation of digital health passes which will promote the safe ACI WORLD DATA REVEALS COVID-19’S IMPACT ON WORLD’S Preliminary global results for passenger and cargo traffic show dramatic impact. Montreal, 22 April 2021 – Airports Council International (ACI) World has today published its preliminary world airport traffic rankings – covering passenger traffic, cargo volumes, and aircraft movements for 2020 – showing the dramatic impact of COVID-19 on what are ordinarily the world’s busiestairports.
WORLD’S BEST AIRPORTS FOR CUSTOMER EXPERIENCE REVEALED Facebook Twitter LinkedIn Airport Service Quality awards based on the views of customers in 2020 Revamped awards recognize how airports have responded to COVID-19 concerns Montreal, 1 March 2021 – Airports Council International (ACI) World has today revealed this year’s Airport Service Quality awards which highlight the world’s best airports as judged by their customers. The COVID-19 ACI REVEALS TOP 20 AIRPORTS FOR PASSENGER TRAFFIC, CARGO Combined 2019 and 2020 data show dramatic impact of COVID-19. Montreal, 19 May 2020 – Airports Council International (ACI) World has today revealed its preliminary world airport traffic rankings covering passenger traffic, cargo volumes, and aircraft movements for 2019 combined with a glimpse of 2020 data which shows the dramatic impact of COVID-19 on airports in the first quarter. MISSION, OBJECTIVES AND STRUCTURE Mission, Objectives and Structure Mission ACI advances the collective interests of, and acts as the voice of the world’s airports and the communities they serve, and promotes professional excellence in airport management and operations. Objectives and Roles Maximize the contributions of airports to maintaining and developing a safe, secure, environmentally compatible and efficient air 2020 - BEST AIRPORT BY SIZE AND REGION - ACI WORLD Best Airport by Size & Region Below are the lists of the 2020 ASQ Award winners for “Best Airport by Size & Region” Africa Under 2 million passengers per year Moi International Airport – Mombasa, Kenya 2 to 5 million passengers per year Kotoka International Airport – Accra, Ghana 5 to 15 million passengers per year Jomo Kenyatta International Airport – Nairobi, Kenya Nnamdi Azikiwe THE SEVEN PILLARS OF AN AIRPORT SURVIVAL STRATEGY DURING Airports Council International (ACI) is the only global trade representative of the world’s airports. Established in 1991, ACI represents airports interests with Governments and international organizations such as ICAO, develops standards, policies and recommended practices for airports, and provides information and training opportunities to raise standards around the world. LEAD ELECTRONIC SYSTEMS SPECIALIST Dane County Regional Airport (MSN), Madison, WI, is seeking an individual to evaluate, manage, develop, coordinate, design and oversee the elaborate and extensive Airport Information Technology, telecommunications, fiber optics, building automation, life safety and security/access systems. Requires any combination of training, and experience equivalent to an Associate’s degree in electronics ACI GLOBAL TRAINING INSTRUCTOR BIOGRAPHY ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal, Quebec H4Z 1G8 | Canada training@aci.aero | www.aci.aero | Tel: +1 514 3731200
INTEGRATION OF HYDROGEN AIRCRAFT INTO THE AIR TRANSPORT ACI world, in partnership with ATI, developed a study to help airports better understand the implications of hosting hydrogen aircraft. Airports would require a long time to prepare for such novel aircraft and their associated fueling infrastructure, should they come into service. This paper highlights some supply chain options to bring hydrogen into the airport, and ways of distributing this ACI WORLD: THE VOICE OF THE WORLD'S AIRPORTSEVENTSABOUTSERVICESACI INSIGHTS BLOGPUBLICATIONSNEWS Airport Council International (ACI) World is a non-profit organization representing the world's airports. With regional offices around the world, learn more here. THE IMPACT OF COVID-19 ON THE AIRPORT BUSINESS AND THESEE MORE ONACI.AERO
ACI AIRPORT HEALTH ACCREDITATION PROGRAMME ACI Airport Health Accreditation Programme Join a network of more than 300 airports that have prioritized health and safety as their path to recovery. The ACI Airport Health Accreditation (AHA) programme provides airports with an assessment of how aligned their health measures are with the ACI Aviation Business Restart and Recovery guidelines and ICAO Council Aviation Restart Task Force AIRPORTS INVEST IN TECHNOLOGY TO ADVANCE INDUSTRY RECOVERY Facebook Twitter LinkedIn Industry showing agility accelerating improvements to customer journey Montreal, 11 March 2021 – Airports Council International (ACI) World has today issued a report revealing that airports have accelerated investments in technology to aid in recovery from the COVID-19 pandemic. ACI World has collaborated with SITA for the past 17 years on the annual Airport IT 2020 - BEST AIRPORT BY SIZE AND REGION - ACI WORLD Best Airport by Size & Region Below are the lists of the 2020 ASQ Award winners for “Best Airport by Size & Region” Africa Under 2 million passengers per year Moi International Airport – Mombasa, Kenya 2 to 5 million passengers per year Kotoka International Airport – Accra, Ghana 5 to 15 million passengers per year Jomo Kenyatta International Airport – Nairobi, Kenya Nnamdi Azikiwe ACI’S WORLD AIRPORT TRAFFIC REPORT BRINGS HOME HOW FAR For the first half of 2020, worldwide airport passenger numbers decreased by -58.4% compared to the same period in 2019, with international passenger traffic hit the hardest, recording a -64.5% drop. Overall aircraft movements declined by -41.6% while total cargo volumes handled by airports decreased by -12.4%, for the same period. ACI-ICAO AIRPORT SAFETY TRAINING WEEK As safety is the industry’s number one priority, Airports Council International (ACI) World and the International Civil Aviation Organization (ICAO) have joined forces to offer a dedicated week of training to help airports strengthen safety compliance and prepare for future challenges. ACI members and ICAO member States are invited to attend the Airport Safety Training Week. The simultaneous WEBINARS - ACI WORLD STORE 800 rue Square Victoria Suite 1810, P.O.Box 302, Montreal, Quebec H4Z1G8, Canada
AIRPORT SERVICE QUALITY CUSTOMER EXPERIENCE 4. The Airport Service Quality (ASQ) customer experience group within Airports Council International (ACI) World provides a 360-degree view of airport customer experience management APRON MARKINGS AND SIGNS ACI input to ICAO Annexes and Guidance Material ICAO Air Navigation Commission ICAO Air Navigation Bureau Circulars, e.g.: 301 (Obstacle free zones) 305 (Operation of NLAs at existing airports) Documents and manuals 9859 (Safety Management Manual) 9734 ACI WORLD: THE VOICE OF THE WORLD'S AIRPORTSEVENTSABOUTSERVICESACI INSIGHTS BLOGPUBLICATIONSNEWS Airport Council International (ACI) World is a non-profit organization representing the world's airports. With regional offices around the world, learn more here. THE IMPACT OF COVID-19 ON THE AIRPORT BUSINESS AND THESEE MORE ONACI.AERO
ACI AIRPORT HEALTH ACCREDITATION PROGRAMME ACI Airport Health Accreditation Programme Join a network of more than 300 airports that have prioritized health and safety as their path to recovery. The ACI Airport Health Accreditation (AHA) programme provides airports with an assessment of how aligned their health measures are with the ACI Aviation Business Restart and Recovery guidelines and ICAO Council Aviation Restart Task Force AIRPORTS INVEST IN TECHNOLOGY TO ADVANCE INDUSTRY RECOVERY Facebook Twitter LinkedIn Industry showing agility accelerating improvements to customer journey Montreal, 11 March 2021 – Airports Council International (ACI) World has today issued a report revealing that airports have accelerated investments in technology to aid in recovery from the COVID-19 pandemic. ACI World has collaborated with SITA for the past 17 years on the annual Airport IT 2020 - BEST AIRPORT BY SIZE AND REGION - ACI WORLD Best Airport by Size & Region Below are the lists of the 2020 ASQ Award winners for “Best Airport by Size & Region” Africa Under 2 million passengers per year Moi International Airport – Mombasa, Kenya 2 to 5 million passengers per year Kotoka International Airport – Accra, Ghana 5 to 15 million passengers per year Jomo Kenyatta International Airport – Nairobi, Kenya Nnamdi Azikiwe ACI’S WORLD AIRPORT TRAFFIC REPORT BRINGS HOME HOW FAR For the first half of 2020, worldwide airport passenger numbers decreased by -58.4% compared to the same period in 2019, with international passenger traffic hit the hardest, recording a -64.5% drop. Overall aircraft movements declined by -41.6% while total cargo volumes handled by airports decreased by -12.4%, for the same period. ACI-ICAO AIRPORT SAFETY TRAINING WEEK As safety is the industry’s number one priority, Airports Council International (ACI) World and the International Civil Aviation Organization (ICAO) have joined forces to offer a dedicated week of training to help airports strengthen safety compliance and prepare for future challenges. ACI members and ICAO member States are invited to attend the Airport Safety Training Week. The simultaneous WEBINARS - ACI WORLD STORE 800 rue Square Victoria Suite 1810, P.O.Box 302, Montreal, Quebec H4Z1G8, Canada
AIRPORT SERVICE QUALITY CUSTOMER EXPERIENCE 4. The Airport Service Quality (ASQ) customer experience group within Airports Council International (ACI) World provides a 360-degree view of airport customer experience management APRON MARKINGS AND SIGNS ACI input to ICAO Annexes and Guidance Material ICAO Air Navigation Commission ICAO Air Navigation Bureau Circulars, e.g.: 301 (Obstacle free zones) 305 (Operation of NLAs at existing airports) Documents and manuals 9859 (Safety Management Manual) 9734 ACI URGES G7 TO SUPPORT DEVELOPMENT OF INTEROPERABLE Facebook Twitter LinkedIn Interoperability and use of passes central to the successful reopening of aviation Montreal, 10 June 2021 – As the G7 Summit formally begins in the United Kingdom today, Airports Council International has written to each of the leaders attending to urge their support for the continue development and proliferation of digital health passes which will promote the safe ACI WORLD DATA REVEALS COVID-19’S IMPACT ON WORLD’S Preliminary global results for passenger and cargo traffic show dramatic impact. Montreal, 22 April 2021 – Airports Council International (ACI) World has today published its preliminary world airport traffic rankings – covering passenger traffic, cargo volumes, and aircraft movements for 2020 – showing the dramatic impact of COVID-19 on what are ordinarily the world’s busiestairports.
WORLD’S BEST AIRPORTS FOR CUSTOMER EXPERIENCE REVEALED Facebook Twitter LinkedIn Airport Service Quality awards based on the views of customers in 2020 Revamped awards recognize how airports have responded to COVID-19 concerns Montreal, 1 March 2021 – Airports Council International (ACI) World has today revealed this year’s Airport Service Quality awards which highlight the world’s best airports as judged by their customers. The COVID-19 ACI REVEALS TOP 20 AIRPORTS FOR PASSENGER TRAFFIC, CARGO Combined 2019 and 2020 data show dramatic impact of COVID-19. Montreal, 19 May 2020 – Airports Council International (ACI) World has today revealed its preliminary world airport traffic rankings covering passenger traffic, cargo volumes, and aircraft movements for 2019 combined with a glimpse of 2020 data which shows the dramatic impact of COVID-19 on airports in the first quarter. MISSION, OBJECTIVES AND STRUCTURE Mission, Objectives and Structure Mission ACI advances the collective interests of, and acts as the voice of the world’s airports and the communities they serve, and promotes professional excellence in airport management and operations. Objectives and Roles Maximize the contributions of airports to maintaining and developing a safe, secure, environmentally compatible and efficient air 2020 - BEST AIRPORT BY SIZE AND REGION - ACI WORLD Best Airport by Size & Region Below are the lists of the 2020 ASQ Award winners for “Best Airport by Size & Region” Africa Under 2 million passengers per year Moi International Airport – Mombasa, Kenya 2 to 5 million passengers per year Kotoka International Airport – Accra, Ghana 5 to 15 million passengers per year Jomo Kenyatta International Airport – Nairobi, Kenya Nnamdi Azikiwe THE SEVEN PILLARS OF AN AIRPORT SURVIVAL STRATEGY DURING Airports Council International (ACI) is the only global trade representative of the world’s airports. Established in 1991, ACI represents airports interests with Governments and international organizations such as ICAO, develops standards, policies and recommended practices for airports, and provides information and training opportunities to raise standards around the world. LEAD ELECTRONIC SYSTEMS SPECIALIST Dane County Regional Airport (MSN), Madison, WI, is seeking an individual to evaluate, manage, develop, coordinate, design and oversee the elaborate and extensive Airport Information Technology, telecommunications, fiber optics, building automation, life safety and security/access systems. Requires any combination of training, and experience equivalent to an Associate’s degree in electronics ACI GLOBAL TRAINING INSTRUCTOR BIOGRAPHY ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal, Quebec H4Z 1G8 | Canada training@aci.aero | www.aci.aero | Tel: +1 514 3731200
INTEGRATION OF HYDROGEN AIRCRAFT INTO THE AIR TRANSPORT ACI world, in partnership with ATI, developed a study to help airports better understand the implications of hosting hydrogen aircraft. Airports would require a long time to prepare for such novel aircraft and their associated fueling infrastructure, should they come into service. This paper highlights some supply chain options to bring hydrogen into the airport, and ways of distributing this ACI WORLD: THE VOICE OF THE WORLD'S AIRPORTSEVENTSABOUTSERVICESACI INSIGHTS BLOGPUBLICATIONSNEWS Airport Council International (ACI) World is a non-profit organization representing the world's airports. With regional offices around the world, learn more here.GLOBAL TRAINING
Welcome to ACI Global Training, the world’s leading provider of airport management and operations education! We offer executive leadership, professional accreditation, subject-matter competency and personalized in-house training courses, as well as a wide range ACI WORLD DATA REVEALS COVID-19’S IMPACT ON WORLD’S Preliminary global results for passenger and cargo traffic show dramatic impact. Montreal, 22 April 2021 – Airports Council International (ACI) World has today published its preliminary world airport traffic rankings – covering passenger traffic, cargo volumes, and aircraft movements for 2020 – showing the dramatic impact of COVID-19 on what are ordinarily the world’s busiestairports.
THE IMPACT OF COVID-19 ON THE AIRPORT BUSINESS AND THESEE MORE ONACI.AERO
ACI AIRPORT HEALTH ACCREDITATION PROGRAMME ACI Airport Health Accreditation Programme Join a network of more than 300 airports that have prioritized health and safety as their path to recovery. The ACI Airport Health Accreditation (AHA) programme provides airports with an assessment of how aligned their health measures are with the ACI Aviation Business Restart and Recovery guidelines and ICAO Council Aviation Restart Task Force CUSTOMER EXPERIENCE / ASQ Airport Service Quality (ASQ) ASQ is the world’s leading airport passenger service and benchmarking programme. ACI’s Airport Service Quality (ASQ) is the world-renowned and globally established global benchmarking programme measuring passengers’ satisfaction whilst they are travelling through an airport. The ASQ programme provides the research tools and management information to better PASSENGER EXPERIENCE MANAGEMENT AIRPORT SERVICE QUALITY CUSTOMER EXPERIENCE 4. The Airport Service Quality (ASQ) customer experience group within Airports Council International (ACI) World provides a 360-degree view of airport customer experience management AIRPORT SERVICE QUALITY 2 Airport Service Quality - Best Practice Report Landside Baggage Carts The first aspect covered by the research relates to the baggage carts located landside at the airport. APRON MARKINGS AND SIGNS ACI input to ICAO Annexes and Guidance Material ICAO Air Navigation Commission ICAO Air Navigation Bureau Circulars, e.g.: 301 (Obstacle free zones) 305 (Operation of NLAs at existing airports) Documents and manuals 9859 (Safety Management Manual) 9734 ACI WORLD: THE VOICE OF THE WORLD'S AIRPORTSEVENTSABOUTSERVICESACI INSIGHTS BLOGPUBLICATIONSNEWS Airport Council International (ACI) World is a non-profit organization representing the world's airports. With regional offices around the world, learn more here.GLOBAL TRAINING
Welcome to ACI Global Training, the world’s leading provider of airport management and operations education! We offer executive leadership, professional accreditation, subject-matter competency and personalized in-house training courses, as well as a wide range ACI WORLD DATA REVEALS COVID-19’S IMPACT ON WORLD’S Preliminary global results for passenger and cargo traffic show dramatic impact. Montreal, 22 April 2021 – Airports Council International (ACI) World has today published its preliminary world airport traffic rankings – covering passenger traffic, cargo volumes, and aircraft movements for 2020 – showing the dramatic impact of COVID-19 on what are ordinarily the world’s busiestairports.
THE IMPACT OF COVID-19 ON THE AIRPORT BUSINESS AND THESEE MORE ONACI.AERO
ACI AIRPORT HEALTH ACCREDITATION PROGRAMME ACI Airport Health Accreditation Programme Join a network of more than 300 airports that have prioritized health and safety as their path to recovery. The ACI Airport Health Accreditation (AHA) programme provides airports with an assessment of how aligned their health measures are with the ACI Aviation Business Restart and Recovery guidelines and ICAO Council Aviation Restart Task Force CUSTOMER EXPERIENCE / ASQ Airport Service Quality (ASQ) ASQ is the world’s leading airport passenger service and benchmarking programme. ACI’s Airport Service Quality (ASQ) is the world-renowned and globally established global benchmarking programme measuring passengers’ satisfaction whilst they are travelling through an airport. The ASQ programme provides the research tools and management information to better PASSENGER EXPERIENCE MANAGEMENT AIRPORT SERVICE QUALITY CUSTOMER EXPERIENCE 4. The Airport Service Quality (ASQ) customer experience group within Airports Council International (ACI) World provides a 360-degree view of airport customer experience management AIRPORT SERVICE QUALITY 2 Airport Service Quality - Best Practice Report Landside Baggage Carts The first aspect covered by the research relates to the baggage carts located landside at the airport. APRON MARKINGS AND SIGNS ACI input to ICAO Annexes and Guidance Material ICAO Air Navigation Commission ICAO Air Navigation Bureau Circulars, e.g.: 301 (Obstacle free zones) 305 (Operation of NLAs at existing airports) Documents and manuals 9859 (Safety Management Manual) 9734 ACI WORLD: THE VOICE OF THE WORLD'S AIRPORTS Airport Council International (ACI) World is a non-profit organization representing the world's airports. With regional offices around the world, learn more here. ACI URGES G7 TO SUPPORT DEVELOPMENT OF INTEROPERABLE Facebook Twitter LinkedIn Interoperability and use of passes central to the successful reopening of aviation Montreal, 10 June 2021 – As the G7 Summit formally begins in the United Kingdom today, Airports Council International has written to each of the leaders attending to urge their support for the continue development and proliferation of digital health passes which will promote the safe ACI AIRPORT HEALTH ACCREDITATION PROGRAMME ACI Airport Health Accreditation Programme Join a network of more than 300 airports that have prioritized health and safety as their path to recovery. The ACI Airport Health Accreditation (AHA) programme provides airports with an assessment of how aligned their health measures are with the ACI Aviation Business Restart and Recovery guidelines and ICAO Council Aviation Restart Task Force NET ZERO BY 2050: ACI SETS GLOBAL LONG TERM CARBON GOAL Facebook Twitter LinkedIn Decarbonisation is a critical global issue and requires a global response ACI urges governments to provide support in this crucial global effort Montreal, 8 June 2021 – Airports Council International (ACI) World and the five ACI regions – in collaboration with members – have created a long-term carbon goal for their member airports: “ACI member airports at a ICAO STATEMENT ON ACI WORLD’S LONG TERM CARBON GOAL STUDY Facebook Twitter LinkedIn Montreal, 8 June 2021 – ICAO continues to stress to national governments that current air transport sustainability priorities will require substantial and systemic infrastructure modernization. We have also been emphasizing that States’ interrelated social, economic, and environmental sustainability objectives will depend on an effective, dependableframework of
LONG TERM CARBON GOAL STUDY The much anticipated ACI World Long Term Carbon Goal Study is the result of a year long research and consultation period, underpinned by an extensive analytical and evidence-based research. WEBINARS - ACI WORLD STORE 800 rue Square Victoria Suite 1810, P.O.Box 302, Montreal, Quebec H4Z1G8, Canada
LONG TERM CARBON GOAL STUDY FOR AIRPORTS REPORT, 2021 The much anticipated ACI World Long Term Carbon Goal Study is the result of a year long research and consultation period, underpinned by an extensive analytical and evidence-based research. The study led to the creation of an ambitious, long-term carbon goal for the global airport sector. An executive summary is LONG TERM CARBON GOAL STUDY FOR AIRPORTS EXECUTIVE SUMMARY The much anticipated ACI World Long Term Carbon Goal Study is the result of a year long research and consultation period, underpinned by an extensive analytical and evidence-based research. The study led to the creation of an ambitious, long-term carbon goal for the global airport sector. The full study is INTEGRATION OF HYDROGEN AIRCRAFT INTO THE AIR TRANSPORT ACI world, in partnership with ATI, developed a study to help airports better understand the implications of hosting hydrogen aircraft. Airports would require a long time to prepare for such novel aircraft and their associated fueling infrastructure, should they come into service. This paper highlights some supply chain options to bring hydrogen into the airport, and ways of distributing this THE IMPACT OF COVID-19 ON THE AIRPORT BUSINESS AND THESEE MORE ONACI.AERO
ACI AIRPORT HEALTH ACCREDITATION PROGRAMME ACI Airport Health Accreditation Programme Join a network of more than 300 airports that have prioritized health and safety as their path to recovery. The ACI Airport Health Accreditation (AHA) programme provides airports with an assessment of how aligned their health measures are with the ACI Aviation Business Restart and Recovery guidelines and ICAO Council Aviation Restart Task Force AIRPORTS INVEST IN TECHNOLOGY TO ADVANCE INDUSTRY RECOVERY Facebook Twitter LinkedIn Industry showing agility accelerating improvements to customer journey Montreal, 11 March 2021 – Airports Council International (ACI) World has today issued a report revealing that airports have accelerated investments in technology to aid in recovery from the COVID-19 pandemic. ACI World has collaborated with SITA for the past 17 years on the annual Airport IT ACI-ICAO AIRPORT SAFETY TRAINING WEEK As safety is the industry’s number one priority, Airports Council International (ACI) World and the International Civil Aviation Organization (ICAO) have joined forces to offer a dedicated week of training to help airports strengthen safety compliance and prepare for future challenges. ACI members and ICAO member States are invited to attend the Airport Safety Training Week. The simultaneous WORLD’S 10 BUSIEST AIR CARGO HUBS 30,550,623 29,648,902 +3.0 Change from 2019 rank Miami Doha Los Angeles Chinese Taipei. Title: ECON_Top10CargoChart_2021_v3 Created Date: 4/20/2021 4:33:19 PM SMART SECURITY VISION 2040 ACI World’s Smart Security Vision 2040 sets the foundation for achieving a seamless airport security screening experience in a post-COVID-19 operational reality. The Smart Security programme promotes concepts and solutions that take a risk-based approach, increase efficiency, and enhance the passenger experience, while also ensuring secure airport operations. It brings together a coalition PASSENGER EXPERIENCE MANAGEMENT WEBINARS - ACI WORLD STORE 800 rue Square Victoria Suite 1810, P.O.Box 302, Montreal, Quebec H4Z1G8, Canada
THE INSIDER THREAT: WHAT CAN AIRPORTS DO? Airports Council International (ACI) is the only global trade representative of the world’s airports. Established in 1991, ACI represents airports interests with Governments and international organizations such as ICAO, develops standards, policies and recommended practices for airports, and provides information and training opportunities to raise standards around the world.ACI PORTAL 2.0
Welcome to the ACI ASQ. Survey Management Tool. I forgot my password THE IMPACT OF COVID-19 ON THE AIRPORT BUSINESS AND THESEE MORE ONACI.AERO
ACI AIRPORT HEALTH ACCREDITATION PROGRAMME ACI Airport Health Accreditation Programme Join a network of more than 300 airports that have prioritized health and safety as their path to recovery. The ACI Airport Health Accreditation (AHA) programme provides airports with an assessment of how aligned their health measures are with the ACI Aviation Business Restart and Recovery guidelines and ICAO Council Aviation Restart Task Force AIRPORTS INVEST IN TECHNOLOGY TO ADVANCE INDUSTRY RECOVERY Facebook Twitter LinkedIn Industry showing agility accelerating improvements to customer journey Montreal, 11 March 2021 – Airports Council International (ACI) World has today issued a report revealing that airports have accelerated investments in technology to aid in recovery from the COVID-19 pandemic. ACI World has collaborated with SITA for the past 17 years on the annual Airport IT ACI-ICAO AIRPORT SAFETY TRAINING WEEK As safety is the industry’s number one priority, Airports Council International (ACI) World and the International Civil Aviation Organization (ICAO) have joined forces to offer a dedicated week of training to help airports strengthen safety compliance and prepare for future challenges. ACI members and ICAO member States are invited to attend the Airport Safety Training Week. The simultaneous WORLD’S 10 BUSIEST AIR CARGO HUBS 30,550,623 29,648,902 +3.0 Change from 2019 rank Miami Doha Los Angeles Chinese Taipei. Title: ECON_Top10CargoChart_2021_v3 Created Date: 4/20/2021 4:33:19 PM SMART SECURITY VISION 2040 ACI World’s Smart Security Vision 2040 sets the foundation for achieving a seamless airport security screening experience in a post-COVID-19 operational reality. The Smart Security programme promotes concepts and solutions that take a risk-based approach, increase efficiency, and enhance the passenger experience, while also ensuring secure airport operations. It brings together a coalition PASSENGER EXPERIENCE MANAGEMENT WEBINARS - ACI WORLD STORE 800 rue Square Victoria Suite 1810, P.O.Box 302, Montreal, Quebec H4Z1G8, Canada
THE INSIDER THREAT: WHAT CAN AIRPORTS DO? Airports Council International (ACI) is the only global trade representative of the world’s airports. Established in 1991, ACI represents airports interests with Governments and international organizations such as ICAO, develops standards, policies and recommended practices for airports, and provides information and training opportunities to raise standards around the world.ACI PORTAL 2.0
Welcome to the ACI ASQ. Survey Management Tool. I forgot my password ACI WORLD DATA REVEALS COVID-19’S IMPACT ON WORLD’S Preliminary global results for passenger and cargo traffic show dramatic impact. Montreal, 22 April 2021 – Airports Council International (ACI) World has today published its preliminary world airport traffic rankings – covering passenger traffic, cargo volumes, and aircraft movements for 2020 – showing the dramatic impact of COVID-19 on what are ordinarily the world’s busiestairports.
THE IMPACT OF COVID-19 ON THE AIRPORT BUSINESS AND THE Montreal, 25 March 2021 – Airports Council International (ACI) World has published its sixth assessment analyzing the economic impact of the COVID-19 pandemic, its effects on the global airport business, and the path to recovery.. A year ago, on 11 March 2020, the World Health Organization (WHO) declared the COVID-19 outbreak a pandemic. Since then, daily life across the globe has changed. AIRPORT COVID-19 TESTING PLANNING TOOL Benefits of the Planning Tool. Initial assessment of the COVID-19 testing and screening facilities requirements, including the total footprint and equipment. Multiple scenario and strategy testing to support airports decisions in defining passenger process and facilities layout. Key inputs that cover service times at each process, target queue MISSION, OBJECTIVES AND STRUCTURE Mission, Objectives and Structure Mission ACI advances the collective interests of, and acts as the voice of the world’s airports and the communities they serve, and promotes professional excellence in airport management and operations. Objectives and Roles Maximize the contributions of airports to maintaining and developing a safe, secure, environmentally compatible and efficient air NET ZERO BY 2050: ACI SETS GLOBAL LONG TERM CARBON GOAL Facebook Twitter LinkedIn Decarbonisation is a critical global issue and requires a global response ACI urges governments to provide support in this crucial global effort Montreal, 8 June 2021 – Airports Council International (ACI) World and the five ACI regions – in collaboration with members – have created a long-term carbon goal for their member airports: “ACI member airports at a ICAO STATEMENT ON ACI WORLD’S LONG TERM CARBON GOAL STUDY Facebook Twitter LinkedIn Montreal, 8 June 2021 – ICAO continues to stress to national governments that current air transport sustainability priorities will require substantial and systemic infrastructure modernization. We have also been emphasizing that States’ interrelated social, economic, and environmental sustainability objectives will depend on an effective, dependableframework of
LONG TERM CARBON GOAL STUDY The much anticipated ACI World Long Term Carbon Goal Study is the result of a year long research and consultation period, underpinned by an extensive analytical and evidence-based research. LONG TERM CARBON GOAL STUDY FOR AIRPORTS REPORT, 2021 The much anticipated ACI World Long Term Carbon Goal Study is the result of a year long research and consultation period, underpinned by an extensive analytical and evidence-based research. The study led to the creation of an ambitious, long-term carbon goal for the global airport sector. An executive summary is ACI GLOBAL TRAINING INSTRUCTOR BIOGRAPHY ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal, Quebec H4Z 1G8 | Canada training@aci.aero | www.aci.aero | Tel: +1 514 3731200
INTEGRATION OF HYDROGEN AIRCRAFT INTO THE AIR TRANSPORT ACI world, in partnership with ATI, developed a study to help airports better understand the implications of hosting hydrogen aircraft. Airports would require a long time to prepare for such novel aircraft and their associated fueling infrastructure, should they come into service. This paper highlights some supply chain options to bring hydrogen into the airport, and ways of distributing this ACI AIRPORT HEALTH ACCREDITATION PROGRAMME ACI Airport Health Accreditation Programme Join a network of more than 300 airports that have prioritized health and safety as their path to recovery. The ACI Airport Health Accreditation (AHA) programme provides airports with an assessment of how aligned their health measures are with the ACI Aviation Business Restart and Recovery guidelines and ICAO Council Aviation Restart Task ForceACI MEMBERSHIP
ACI Regular Membership Become a member For more infomation on ACI Regular Membership, please visit our regional websites. ACI Africa ACI Asia-Pacific ACI EUROPE ACI Latin America-Caribbean ACI North America ACI Membership Directory The ACI 2014 Member Directory (World Airports and World Business Partners) have been combined into one handy back-to-back publication. The ACI World ACI-ICAO AIRPORT SAFETY TRAINING WEEK As safety is the industry’s number one priority, Airports Council International (ACI) World and the International Civil Aviation Organization (ICAO) have joined forces to offer a dedicated week of training to help airports strengthen safety compliance and prepare for future challenges. ACI members and ICAO member States are invited to attend the Airport Safety Training Week. The simultaneous PASSENGER EXPERIENCE MANAGEMENT SMART SECURITY VISION 2040 ACI World’s Smart Security Vision 2040 sets the foundation for achieving a seamless airport security screening experience in a post-COVID-19 operational reality. The Smart Security programme promotes concepts and solutions that take a risk-based approach, increase efficiency, and enhance the passenger experience, while also ensuring secure airport operations. It brings together a coalition WEBINARS - ACI WORLD STOREACI FILMS EDUCATIONALACI CONFERENCE SCHEDULEACI UNIVERSITYACI ONLINE LEARNINGACI ONLINE TRAININGACILEARNING
800 rue Square Victoria Suite 1810, P.O.Box 302, Montreal, Quebec H4Z1G8, Canada
AIRPORT SERVICE QUALITY CUSTOMER EXPERIENCEAIRPORT CUSTOMER SERVICE AGENTAIRPORT PASSENGER SERVICE 4. The Airport Service Quality (ASQ) customer experience group within Airports Council International (ACI) World provides a 360-degree view of airport customer experience management ACI WILDLIFE HAZARD MANAGEMENT HANDBOOK 2013 Download foreword and table of contents. Price: US$ 1,000.00. Member/World Business Partner: US$ 125.00 Find out how to become an ACI Member or World Business Partner. ACI Wildlife Hazard Management Handbook - Second Edition 2013 quantity. Add to cart. ANNUAL WORLD AIRPORT TRAFFIC REPORT 2015–2016 growth Fastest growing hubs in Europe >40mppa (2015–2016%) Share of global passenger traffic increase (2015–2016%) Share of global air cargo increase (2015–2016%) THE INSIDER THREAT: WHAT CAN AIRPORTS DO? Airports Council International (ACI) is the only global trade representative of the world’s airports. Established in 1991, ACI represents airports interests with Governments and international organizations such as ICAO, develops standards, policies and recommended practices for airports, and provides information and training opportunities to raise standards around the world. ACI AIRPORT HEALTH ACCREDITATION PROGRAMME ACI Airport Health Accreditation Programme Join a network of more than 300 airports that have prioritized health and safety as their path to recovery. The ACI Airport Health Accreditation (AHA) programme provides airports with an assessment of how aligned their health measures are with the ACI Aviation Business Restart and Recovery guidelines and ICAO Council Aviation Restart Task ForceACI MEMBERSHIP
ACI Regular Membership Become a member For more infomation on ACI Regular Membership, please visit our regional websites. ACI Africa ACI Asia-Pacific ACI EUROPE ACI Latin America-Caribbean ACI North America ACI Membership Directory The ACI 2014 Member Directory (World Airports and World Business Partners) have been combined into one handy back-to-back publication. The ACI World ACI-ICAO AIRPORT SAFETY TRAINING WEEK As safety is the industry’s number one priority, Airports Council International (ACI) World and the International Civil Aviation Organization (ICAO) have joined forces to offer a dedicated week of training to help airports strengthen safety compliance and prepare for future challenges. ACI members and ICAO member States are invited to attend the Airport Safety Training Week. The simultaneous PASSENGER EXPERIENCE MANAGEMENT SMART SECURITY VISION 2040 ACI World’s Smart Security Vision 2040 sets the foundation for achieving a seamless airport security screening experience in a post-COVID-19 operational reality. The Smart Security programme promotes concepts and solutions that take a risk-based approach, increase efficiency, and enhance the passenger experience, while also ensuring secure airport operations. It brings together a coalition WEBINARS - ACI WORLD STOREACI FILMS EDUCATIONALACI CONFERENCE SCHEDULEACI UNIVERSITYACI ONLINE LEARNINGACI ONLINE TRAININGACILEARNING
800 rue Square Victoria Suite 1810, P.O.Box 302, Montreal, Quebec H4Z1G8, Canada
AIRPORT SERVICE QUALITY CUSTOMER EXPERIENCEAIRPORT CUSTOMER SERVICE AGENTAIRPORT PASSENGER SERVICE 4. The Airport Service Quality (ASQ) customer experience group within Airports Council International (ACI) World provides a 360-degree view of airport customer experience management ACI WILDLIFE HAZARD MANAGEMENT HANDBOOK 2013 Download foreword and table of contents. Price: US$ 1,000.00. Member/World Business Partner: US$ 125.00 Find out how to become an ACI Member or World Business Partner. ACI Wildlife Hazard Management Handbook - Second Edition 2013 quantity. Add to cart. ANNUAL WORLD AIRPORT TRAFFIC REPORT 2015–2016 growth Fastest growing hubs in Europe >40mppa (2015–2016%) Share of global passenger traffic increase (2015–2016%) Share of global air cargo increase (2015–2016%) THE INSIDER THREAT: WHAT CAN AIRPORTS DO? Airports Council International (ACI) is the only global trade representative of the world’s airports. Established in 1991, ACI represents airports interests with Governments and international organizations such as ICAO, develops standards, policies and recommended practices for airports, and provides information and training opportunities to raise standards around the world. ACI WORLD: THE VOICE OF THE WORLD'S AIRPORTS Airport Council International (ACI) World is a non-profit organization representing the world's airports. With regional offices around the world, learn more here. ICAO STATEMENT ON ACI WORLD’S LONG TERM CARBON GOAL STUDY Facebook Twitter LinkedIn Montreal, 8 June 2021 – ICAO continues to stress to national governments that current air transport sustainability priorities will require substantial and systemic infrastructure modernization. We have also been emphasizing that States’ interrelated social, economic, and environmental sustainability objectives will depend on an effective, dependableframework of
NET ZERO BY 2050: ACI SETS GLOBAL LONG TERM CARBON GOAL Facebook Twitter LinkedIn Decarbonisation is a critical global issue and requires a global response ACI urges governments to provide support in this crucial global effort Montreal, 8 June 2021 – Airports Council International (ACI) World and the five ACI regions – in collaboration with members – have created a long-term carbon goal for their member airports: “ACI member airports at a LONG TERM CARBON GOAL STUDY The much anticipated ACI World Long Term Carbon Goal Study is the result of a year long research and consultation period, underpinned by an extensive analytical and evidence-based research. MISSION, OBJECTIVES AND STRUCTURE Mission, Objectives and Structure Mission ACI advances the collective interests of, and acts as the voice of the world’s airports and the communities they serve, and promotes professional excellence in airport management and operations. Objectives and Roles Maximize the contributions of airports to maintaining and developing a safe, secure, environmentally compatible and efficient airACI MEMBERSHIP
ACI Regular Membership Become a member For more infomation on ACI Regular Membership, please visit our regional websites. ACI Africa ACI Asia-Pacific ACI EUROPE ACI Latin America-Caribbean ACI North America ACI Membership Directory The ACI 2014 Member Directory (World Airports and World Business Partners) have been combined into one handy back-to-back publication. The ACI WorldDOCUMENTATION
Health – Documentation Advisory Bulletin: Transmission of Communicable Diseases Following the outbreak of the coronavirus disease (COVID-19), ACI World published an Advisory Bulletin for members reiterating a number of options and best practices that airports and national authorities can use to protect against communicable diseases that might pose a serious risk to public health.The
CUSTOMER EXPERIENCE / ASQ Airport Service Quality (ASQ) ASQ is the world’s leading airport passenger service and benchmarking programme. ACI’s Airport Service Quality (ASQ) is the world-renowned and globally established global benchmarking programme measuring passengers’ satisfaction whilst they are travelling through an airport. The ASQ programme provides the research tools and management information to betterSTORE | ACI WORLD
ACI World Publications and Resources. ACI offers a suite of publications and webinars on safety, security, economics and statistics, environment, training, IT and facilitation and customer experience. Browse our most recent releases for up-to-date information used widely in the aviation industry. Recent releases. SECURITY OPERATIONS & EMPLOYEE SCREENING SPECIALIST SALARY: $62,944.00 – $96,457.00 Annually APPLY ONLINE: https://portofportland.com/Careers GENERAL INFORMATION: Portland International Airport ACI AIRPORT HEALTH ACCREDITATION PROGRAMME ACI Airport Health Accreditation Programme Join a network of more than 300 airports that have prioritized health and safety as their path to recovery. The ACI Airport Health Accreditation (AHA) programme provides airports with an assessment of how aligned their health measures are with the ACI Aviation Business Restart and Recovery guidelines and ICAO Council Aviation Restart Task ForceACI MEMBERSHIP
ACI Regular Membership Become a member For more infomation on ACI Regular Membership, please visit our regional websites. ACI Africa ACI Asia-Pacific ACI EUROPE ACI Latin America-Caribbean ACI North America ACI Membership Directory The ACI 2014 Member Directory (World Airports and World Business Partners) have been combined into one handy back-to-back publication. The ACI World ACI-ICAO AIRPORT SAFETY TRAINING WEEK As safety is the industry’s number one priority, Airports Council International (ACI) World and the International Civil Aviation Organization (ICAO) have joined forces to offer a dedicated week of training to help airports strengthen safety compliance and prepare for future challenges. ACI members and ICAO member States are invited to attend the Airport Safety Training Week. The simultaneous PASSENGER EXPERIENCE MANAGEMENT SMART SECURITY VISION 2040 ACI World’s Smart Security Vision 2040 sets the foundation for achieving a seamless airport security screening experience in a post-COVID-19 operational reality. The Smart Security programme promotes concepts and solutions that take a risk-based approach, increase efficiency, and enhance the passenger experience, while also ensuring secure airport operations. It brings together a coalition WEBINARS - ACI WORLD STOREACI FILMS EDUCATIONALACI CONFERENCE SCHEDULEACI UNIVERSITYACI ONLINE LEARNINGACI ONLINE TRAININGACILEARNING
800 rue Square Victoria Suite 1810, P.O.Box 302, Montreal, Quebec H4Z1G8, Canada
AIRPORT SERVICE QUALITY CUSTOMER EXPERIENCEAIRPORT CUSTOMER SERVICE AGENTAIRPORT PASSENGER SERVICE 4. The Airport Service Quality (ASQ) customer experience group within Airports Council International (ACI) World provides a 360-degree view of airport customer experience management ACI WILDLIFE HAZARD MANAGEMENT HANDBOOK 2013 Download foreword and table of contents. Price: US$ 1,000.00. Member/World Business Partner: US$ 125.00 Find out how to become an ACI Member or World Business Partner. ACI Wildlife Hazard Management Handbook - Second Edition 2013 quantity. Add to cart. ANNUAL WORLD AIRPORT TRAFFIC REPORT 2015–2016 growth Fastest growing hubs in Europe >40mppa (2015–2016%) Share of global passenger traffic increase (2015–2016%) Share of global air cargo increase (2015–2016%) THE INSIDER THREAT: WHAT CAN AIRPORTS DO? Airports Council International (ACI) is the only global trade representative of the world’s airports. Established in 1991, ACI represents airports interests with Governments and international organizations such as ICAO, develops standards, policies and recommended practices for airports, and provides information and training opportunities to raise standards around the world. ACI AIRPORT HEALTH ACCREDITATION PROGRAMME ACI Airport Health Accreditation Programme Join a network of more than 300 airports that have prioritized health and safety as their path to recovery. The ACI Airport Health Accreditation (AHA) programme provides airports with an assessment of how aligned their health measures are with the ACI Aviation Business Restart and Recovery guidelines and ICAO Council Aviation Restart Task ForceACI MEMBERSHIP
ACI Regular Membership Become a member For more infomation on ACI Regular Membership, please visit our regional websites. ACI Africa ACI Asia-Pacific ACI EUROPE ACI Latin America-Caribbean ACI North America ACI Membership Directory The ACI 2014 Member Directory (World Airports and World Business Partners) have been combined into one handy back-to-back publication. The ACI World ACI-ICAO AIRPORT SAFETY TRAINING WEEK As safety is the industry’s number one priority, Airports Council International (ACI) World and the International Civil Aviation Organization (ICAO) have joined forces to offer a dedicated week of training to help airports strengthen safety compliance and prepare for future challenges. ACI members and ICAO member States are invited to attend the Airport Safety Training Week. The simultaneous PASSENGER EXPERIENCE MANAGEMENT SMART SECURITY VISION 2040 ACI World’s Smart Security Vision 2040 sets the foundation for achieving a seamless airport security screening experience in a post-COVID-19 operational reality. The Smart Security programme promotes concepts and solutions that take a risk-based approach, increase efficiency, and enhance the passenger experience, while also ensuring secure airport operations. It brings together a coalition WEBINARS - ACI WORLD STOREACI FILMS EDUCATIONALACI CONFERENCE SCHEDULEACI UNIVERSITYACI ONLINE LEARNINGACI ONLINE TRAININGACILEARNING
800 rue Square Victoria Suite 1810, P.O.Box 302, Montreal, Quebec H4Z1G8, Canada
AIRPORT SERVICE QUALITY CUSTOMER EXPERIENCEAIRPORT CUSTOMER SERVICE AGENTAIRPORT PASSENGER SERVICE 4. The Airport Service Quality (ASQ) customer experience group within Airports Council International (ACI) World provides a 360-degree view of airport customer experience management ACI WILDLIFE HAZARD MANAGEMENT HANDBOOK 2013 Download foreword and table of contents. Price: US$ 1,000.00. Member/World Business Partner: US$ 125.00 Find out how to become an ACI Member or World Business Partner. ACI Wildlife Hazard Management Handbook - Second Edition 2013 quantity. Add to cart. ANNUAL WORLD AIRPORT TRAFFIC REPORT 2015–2016 growth Fastest growing hubs in Europe >40mppa (2015–2016%) Share of global passenger traffic increase (2015–2016%) Share of global air cargo increase (2015–2016%) THE INSIDER THREAT: WHAT CAN AIRPORTS DO? Airports Council International (ACI) is the only global trade representative of the world’s airports. Established in 1991, ACI represents airports interests with Governments and international organizations such as ICAO, develops standards, policies and recommended practices for airports, and provides information and training opportunities to raise standards around the world. ACI WORLD: THE VOICE OF THE WORLD'S AIRPORTS Airport Council International (ACI) World is a non-profit organization representing the world's airports. With regional offices around the world, learn more here. MISSION, OBJECTIVES AND STRUCTURE Mission, Objectives and Structure Mission ACI advances the collective interests of, and acts as the voice of the world’s airports and the communities they serve, and promotes professional excellence in airport management and operations. Objectives and Roles Maximize the contributions of airports to maintaining and developing a safe, secure, environmentally compatible and efficient airACI MEMBERSHIP
ACI Regular Membership Become a member For more infomation on ACI Regular Membership, please visit our regional websites. ACI Africa ACI Asia-Pacific ACI EUROPE ACI Latin America-Caribbean ACI North America ACI Membership Directory The ACI 2014 Member Directory (World Airports and World Business Partners) have been combined into one handy back-to-back publication. The ACI World SECURITY OPERATIONS & EMPLOYEE SCREENING SPECIALIST SALARY: $62,944.00 – $96,457.00 Annually APPLY ONLINE: https://portofportland.com/Careers GENERAL INFORMATION: Portland International Airport MEMBER TOOLS TO COMBAT HUMAN TRAFFICKING Member tools to combat human trafficking What is human trafficking? Human trafficking is the acquisition of people by improper means such as force, fraud or deception, with the aim of exploiting them. Smuggling of migrants involves the procurement for financial or other material benefit of illegal entry of a person into a State of which that person is not a national or resident. Virtually THE INSIDER THREAT: WHAT CAN AIRPORTS DO? Airports Council International (ACI) is the only global trade representative of the world’s airports. Established in 1991, ACI represents airports interests with Governments and international organizations such as ICAO, develops standards, policies and recommended practices for airports, and provides information and training opportunities to raise standards around the world. ANNUAL WORLD AIRPORT TRAFFIC REPORT 2015–2016 growth Fastest growing hubs in Europe >40mppa (2015–2016%) Share of global passenger traffic increase (2015–2016%) Share of global air cargo increase (2015–2016%) LOW-COST LOW-TECH OPTIMIZATION MEASURES FOR SECURITY While security is the most crucial element in protecting passengers and staff worldwide from threats, operational efficiency is required to ensure optimal use of resources amid increasing regulatory demands. In collaboration with Smart Security Management Group, this handbook identifies solutions and wider applications of simpler and more affordable security initiatives, such as: More targeted AIRPORT CUSTOMER EXPERIENCE, BETWEEN MANAGEMENT AND Customer experience management is the practice of designing and reacting to customer interactions to meet or exceed expectations and, thus, increase satisfaction, loyalty, advocacy, and revenues all while reducing service costs. More specifically, airport customer experience is how a customer perceives their interaction with an airport and canACI PORTAL 2.0
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ACI GLOBAL TRAINING WEBINAR SERIES WHAT IS AIRPORT HR DOING NOW? COVID-19 AND OUR PEOPLE: THE PRESENTAND FUTURE
Airport Human Resources professionals have it in their DNA to take care of our people. In the initial phase of the pandemic, HR went into crisis management mode. They have now moved on to the development of longer term plans that deal the new realities of physical health and well-being, permanent remote working, issues related to jobs, work continuity and finally the need for mental health, resilience and family support, in a time of uncertainty. ANNUAL WORLD AIRPORT TRAFFIC FORECASTS 2019-2040 Gain insight into the future evolution of air transport demand acrossthe world
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Industry economists review the 2018 operating year and present airporttraffic trends.
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The industry’s most comprehensive airport statistics dataset. Download the dataset >>DRONE POLICY PAPERS
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ACI’S LATEST NEWS
* ACI World data reveals the turning point of the COVID-19 pandemicJune 5, 2020
* ACI World welcomes ICAO Council Aviation Recovery Task ForceReport
June 1, 2020
* ACI World issues new guidance for airport industry restart andrecovery
May 27, 2020
* ACI and IATA outline roadmap for aviation industry restartMay 20, 2020
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